Concur Software


 

Concur is a web-based expense and travel management software solution that enables executives to manage travel expenses. It allows finance executives to monitor expenses and cash flows related to travel expenditures.

Concur’s Travel and Expenses feature assists with travel processes, from booking to approval to payment. In addition, the software automates data capture from receipt images and submits expense reports for approvals.

Concur’s Invoice automates accounts payable processes by utilizing templates and predefined reports. The system can also customize workflows and automate vendor payments.

Concur’s Intelligence feature enables employees to create customized dashboards, providing a summary of multiple reports that enable finance managers to track travel expenses.

Concur also shares automated alerts with the finance team and provides reports and dashboards.

 

Concur - Trip search
 
  • Concur - Trip search
    Trip search
  • Concur - Travel details
    Travel details
  • Concur - Active reports
    Active reports
  • Concur - Mobile app
    Mobile app
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

157 Reviews of Concur

 

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Software Advice Reviews (34)
More Reviews (123)

Showing 1-20 of 34

John from El Super
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

Love how the website and APP tie in beautifully

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's very easy to use and implement and I recommend this highly.

Pros

This makes doing your expenses super easily, anytime you get a receipt just take a picture and the app will auto fill in all the information for you, one of the most aggravating things is having to manually input all the information and this does it for you. It's also smart enough to populate all the necessary fields so that all you have to do is write in simple notes and send in for approval or approve yourself.

Cons

It's not perfect and can't always read your receipts to which you then have to manually input, it's hard to call this a con though is this is not a software or hardware problem so much as even the human eye can't read a receipt that has lost it's ink.

 
 

Mansoor from Affect
Specialty: Healthcare / Social Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Overall, definitely worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Super easy to use with great integrations with other systems.
Mobile experience is very clean - far superior than Oracle Financials which have used in the past

Cons

A bit expensive. Oracle Financials has far terrible user experience but is a bit more cost friendly, which is useful for larger organizations.

 
 

Brett from MassDevelopment
Specialty: Government Agencies
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

A bit cumbersome to navigate through

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I think Concur provides several benefits to stream-lining your business expense reimbursement process. I feel as though I'm not aware of all of its capabilities when it comes to expense processing. Although some features seem redundant and confusing, I feel more training on the software may open up more avenues within the system to make our expense reimbursement process more efficient.

Pros

Concur has an easy login process and a relative simple, easy expense upload feature. For travel (mileage) reimbursement, it has a handy map feature to automatically calculate the miles driven based on the route you have taken.

Cons

I find the system a bit confusing to navigate. Some steps seem redundant. When submitting expenses, it is confusing because it's hard to tell if you need to submit a new expense report for each type of expense incurred in one trip (mileage, tolls, meals, etc.). I find the icons a bit small and hard to navigate through.

 
 

Kendal from Anexinet
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Difficult process to connect to bank account

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

YOu can take a picture of your receipt and the OCR Program can fill out the majority of information on your expense report

Cons

I had a difficult time with connecting to my bank account to bring in proof of payment. Customer support was not able to give me a proper solution so I gave up and had many delays in getting my expenses paid for as I had to do more manual effort outside our process to get reimbursed.

 
 

Edward from Rosetta Stone
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Concur=Counter Intuitive

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The times I've booked travel through Concur, my travel has been successfully paid for and organized.

Cons

I found booking travel through Concur to be more difficult than on sites like Expedia or Priceline. It was difficult to find what I was looking for.

 
 

Morgan from A La Mode
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Easy way for your company to reimburse travel expenses!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It's really easy to use. Even if you've never used it before, you can go right in and label all of your expenses to be reimbursed in a timely fashion.

Cons

It doesn't update automatically when an approver's status changes, I guess that may be a problem with the department that manages it but I'm not sure.

 
 

Alli from Purestream Services
Specialty: Oil & Gas / Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We recently joined Concur and can't wait to see our lives become easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It does everything (almost). You have a lot of room for personalization with Concur -- it's not just one size fits all like most of the expense software out there. Overall, I think you get more for your money and better control and oversight of your employees spending.

Cons

Cost -- with the added features comes added cost. I don't love their pricing structure, but this is only our second month, so we will see how it goes.

 
 

Olivia from Net Health
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I loved the app and being able to snap pictures of my receipts right away instead of having to save them. I found it easy to use overall.

 
 

Ying from PD Instore
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

What a breeze

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love the fact that it simplifies my expenses for reimbursement. It's very easy to use. I would definitely recommend this for other companies.

Cons

There's really nothing I can say that is negative about this system. It helped me keep my expenses on track.

 
 

John from ThreatMetrix
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I highly ecommend this product

Pros

Very easy and straightforward to use
Accessible from anywhere thanks to cloud features
Compatibility with ERP systems
Good price

Cons

Not familiar with any other systems so I can't really identify any cons related to this software.

 
 

Dhaval from Voltas
Specialty: Consulting
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

it's good to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the simplicity... i m actually using this to book business travel...it's simple...easy..fast at one site. You can process ur reimbursement very easy and fast...its app is good..so you can have all receipt at your desk

Cons

still, they need to add more option at the negotiated price. They can add some more advanced features so we dont have to add manually while preparing for the reimbursement

 
 

TOSHIYUKI from SONY CORPORATION
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

EASY TO USE FOR EVERYONE

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I JUST STARTED TO USE THIS SOFTWERE LAST MONTH. IN THE VERY FIRST TIME I FEEL A LITTLE STRESS FOR THAT BUT NOW I RUN IT VERY SMOOTHLY.

 
 

Bruno from Since 2012
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Very good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it was a great decision to adopt Concur although some of the initially pitched features were not actually delivered. Expense management processes lead time was reduced significantly.

Pros

UI
SaaS

Cons

Cost
Flexibility

 
 

Owen from Intel
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Great for doing expenses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great

Pros

Great for doing expenses when on vendor trips with companies. The app is very easy to use and syncs everything with the software at home.

Cons

Can be awkward sometimes if you have forgotten your pass word. Very hard to contact without a work email

 
 

Charlie from CVS Health
Specialty: Healthcare / Social Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Best customizable system for expenses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used this in a number of large companies and the system is reliable and works very efficiently. Their Expensit feature which lets you upload direct receipts to get analyzed is a time saver.

Pros

Expenseit allows receipts to be uploaded raw and it reviews them and saves data entry time. They have a great workflow engine customizeable to various policies.

Cons

I would like there to be a more streamlined way to enter hotel rates on mobile.

 
 

Pedro from Google
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Fast, reliable, but could improve on the UI

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

As a cloud platform, it is fast, reliable and responsive. Never saw it suffer an outage and works well even with loot connectivity. However, the UI can be confusing and hard to navigate.

 
 

Sam from EY
Specialty: Accounting / CPA
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Solid Travel portal

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall, not to many issues. Seems to work as advertiesed, with only a few hiccups. Good UI. Havent tried the mobile version.

 
 

Kevin from Technology
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Finally perfected

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We've been using concur for years. Early on it was a total pain - fax numbers that didn't work, screens that didn't work. Now it's completely intuitive and I love that I can use a scanned version of a receipt.

Pros

Ease of use

Cons

Took forever to get there

 
 

SEAN from Fb
Specialty: Marketing Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Mobile App...yes!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've used Concur for years and wasn't a fan of the manual nature. However, with the rollout of the latest version and the mobile app, the improvement is vast!

Pros

Mobile app. Taking pics of receipts for easy upload

Cons

UI is the cleanest.

 
 

Jim from Dun & Bradstreet
Specialty: Advertising
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Great functionality

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Concur makes expenses and travel arrangements easy. The integration with American Express is very valuable.e

Pros

Easy to categorize expenses and upload receipts.

 
 
 
Showing 1-20 of 123

Brian from 4tell Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

It's pricey but it's certainly effective and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Another look at different expense report software

Pros

It ties into AMEX and you can use it for so many features to clean up excel expense reports and other time consuming tasks.

Cons

It exports to CSV files and I really prefer a proper integration to accounting softwares which is why I went with Nexonia.

Source: Capterra
 

David from Friends of Kijabe

October 2017

October 2017

Brilliantly simple system for expense reimbursements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy, simple expense submissions.

Pros

I worked at a large organization where we had to turn in expenses by spreadsheet/email. Was so clunky and had so many mistakes. Switched to a new organization using concur and was amazed at how simple the process could be.
Sync between phone app and cloud desktop app is great - sometimes I'm out and need a picture with my phone and others I need to upload a file.
I like uploading in real-time during the month rather than waiting until the end of the month to hunt down and submit receipts.

Cons

Not many cons - the phone app is a bit more limited than the desktop - can't enter a new vehicle for mileage for example.

Source: Capterra
 

Kyley Shinead from Genesys
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Works Well on Employee End

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My company has us use this to submit expense reports. I've always had a fast turn-around which is a major concern when it comes to reimbursement.

Cons

There are a lot of categories for expense types and it can get confusing. A better search function might help.

Source: Capterra
 


October 2017

October 2017

Concur is great for keeping track of expenses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I definitely like that you can just take a picture of your receipt with your phone and it goes right to your expense account.

Cons

Some of the features are automated. I wish that I could have more control over whether something is allocated in certain ways.

Source: Capterra
 

Uri from Legrand Canada
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Concur app is a user-friendly utility tool for employees on the go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Managing expenses and trips on the go, cloud service, light app

Pros

The app is light and quick to load. It is simple and friendly to use, it covers my trips, mileage, company expenses. It does what it is supposed to do.

Cons

None really, sometimes the number of clicks in a process might have been reduced but overall great functionality.

Source: Capterra
 

Steve from FSO / STO
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Works Great For Our Needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of tracking and submitting expenses

Pros

Simple to use. Automatically imports expenses from registered credit cards. Easy to use mobile app makes doing expense reports while traveling very easy.

Cons

Learning to itemize expenses properly took a couple of tries. This may be specific to our company and not a software issue. Overall, not many "cons" to report.

Source: Capterra
 

Tom from No Boundaries Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Concur does not deliver what they promise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

We were told by the Concur sales agent we would be able to pull the credit card data into our accounting software, SAP. After signing up with Concur, we could not get their tech support to help us with the integration. We were told that it is possible to get the data but there was not a current "plug in" to do so. When we told them to stop charging our account until this was resolved, we continued to receive monthly charges. We requested the charges to be refunded, but they said we were outside of our 90 day window and this was not possible.

Concur, which is owned by SAP, is a company to avoid. Their sales and tech support are not aligned in what is possible and they do not own up to their inabilities. I reached out to another sales rep, he assured me he would be able to get this resolved for us. I never heard back from him.

Source: Capterra
 

Emily from MTD

September 2017

September 2017

Easy expense reports and travel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The app is amazing. I just have to take a picture of my receipt and I can log the expense immediately. Booking travel is easy.

Source: Capterra
 

Hannah from Gardner Business Media
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

great for keeping track of expenses and travel

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Quick easy way to submit expense reports on the go.

Pros

features a great mobile app to upload expenses on the go and has a super easy interface that's easy to understand and setup.

Cons

Sometimes it's difficult to make changes to a pending or submitted report for expenses. A lot of the changes in your profile and changes made to a report have to go through multiple people. This might be a function of the way our company has it set up and not the software itself.

Source: Capterra
 

Chiara from GAI
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

very efficient and reliable

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Quick and efficient way to track my expenses and submit them for refund

Pros

I like to snap images and save my receipts so I don't have to carry them around or run the risk of losing them

Cons

Sometimes it's too much work to itemize an expense, there could be more categories or we should be able to customize them

Source: Capterra
 

Matthew from Genzyme
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2017

August 2017

The latest version of Concur is extremely function and easy to use, especially via an Ipad.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Much easier to complete expense reports via ipad. Much more functional.

Pros

Ease of use. Very simple to follow. The most recent upgrades have fixed many old issues and functionality via Ipad is not preferred versus PC. Very nice improvement.

Cons

Camera views for taking pictures of receipts are sometimes an issue (wont find correct orientation). Not much of an issue though.

Source: Capterra
 

Bill from Cummins, Inc.

August 2017

August 2017

Easy to use tool to mange and report expenses.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Able to quickly and easily manage expense reporting for me and my team.

Pros

It is very easy to use Concur to manage expenses. I use it to create expense reports for when I travel, and also have team members that submit travel and purchase expense reports for approval to me through Concur. I find it very easy to get to what is needed, create reports, import receipt photos and categorize purchases.

Cons

I don't really have anything I don't like, but if I had to ask for one improvement it would be the speed at which the site operates. I use Concur through their web interface, and it can be sluggish at times clicking from one item to the next. It is not so slow as to be a problem, but a bit more speed would be helpful.

Source: Capterra
 


August 2017

August 2017

Handy to use while traveling for business

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to record expenses while traveling - especially the ones that are easy to forget, like paying cash for a taxi.

Cons

I little hard to navigate and sometimes it doesn't load all of my trip information. Also if I cancel a trip, it doesn't update everythin in TripIt.

Source: GetApp
 

Johannes from Vixxo

August 2017

August 2017

Travelling and expenses made simple!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Extremely easy to use, intuitive. The mobile app enables you to take pictures of your receipts so you never lose them. Booking trips is a breeze and you cant book your entire trip in one place. Additionally, it plugs in seamless with many apps like Uber.

Cons

I can't think of any issues that I've had with this software. I've used in my last 3 organizations and it's a standard in my eyes.

Source: Capterra
 

CHRISTINA from Summit Contracting Group Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Concur has been a great expense report upgrade for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A neat and organized expense reporting solutions.

Pros

Very easy to use. Alerts users of anything they are missing before submitting. Saves time when searching for receipt since they are linked to each transactions.

Cons

Frequent glitches in connection between the trip it app and concur when using together. Some times the images stored from trip it don't show up in concur or it multiplies transactions.

Source: Capterra
 

Alberto from DexMat
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Concur is a very complete software for expense tracking, reporting and reimbursement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Expense management and cost control are two activities that benefitted tremendously from this software.

Pros

It has many capabilities, probably too many, but they cover the whole range of needs of many corporations.

Cons

The number of clicks required to complete a report is annoying. A Concur Lite version that only has the features that you use repeatedly, with auto-comple or cut-and-paste capabilities, would be a great addition to the suite.

Source: Capterra
 

Trever from Kenco Logistics
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Expense reports can be fun!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Gone are the days of arduous expense reporting; I can often knock mine out in 10 minutes flat! It's dead simple to select the month's expenses, match them up with receipt images, enter a bit of information as required by your organization, then submit. The process is even easier if you use ExpenseIt mobile app to take photos of receipts and enter supporting data on the fly - these import seamlessly to Concur and merge usually perfectly with the expenses. Very useful software!

Cons

Companies can create expense rules for various expenditures, and expenses that don't meet the criteria generate exceptions. However, when I create expense reports, I cannot see any of the exceptions until AFTER submitting the report. It would be useful if there were a "pre-check" to view and resolve the issues before submission.

Source: Capterra
 

Scott from Macatawa Bank Wealth Mgmt
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Very easy to use software, great for streamlining expense reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Faster and easier T & E expense reporting

Pros

Software syncs with my smart phone and App. I can take a picture of the receipt using my phone and the image is matched up with my expense report.

Cons

The initial month took some adjusting to. After minor changes were made to the software it has continued to work well

Source: Capterra
 

Susan from ZOLL
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

This product makes managing expenses well.more manageable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

improved expense report processing, improved turn around time, ease of use.

Pros

Ease of use. The sort and find functions are very easy as well as the capability to audit. Customer support is excellent with questions and resolving problems

Cons

Outages are challenging and get our salesforce (which is our main base of users) in an extreme uproar. Also when processing an item, the screen colors are very vague to me and I am not sure if I have selected the correct line item.

Source: Capterra
 

Ezra from BHHS

August 2017

August 2017

Great Expense platform

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy to use, has good mileage tracker, and allows me to edit a lot. Easy to submit for approval and pays out within a couple business days.

Cons

Sometimes the mileage tracker is a little finicky. Besides that, the program works awesome, and would recommend to anyone.

Source: Capterra