1 million+ businesses helped. Get advice
  • Software Categories
    View All
  • Company
    About UsVendors

    • Get 1-on-1 advice in 15 minutes. It's free.

    Start Now
    Advisor's headshot
Software Advice Logo
Get Free Advice
Home

/

Call Center Software

/

Medallia Agent Connect

/

Medallia Agent Connect Alternatives

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

OverviewReviews
Alternatives
Medallia Agent Connect

Best 15 Medallia Agent Connect Alternatives

Medallia Agent Connect

Medallia Agent Connect

4.9
(18)

Starting Price: $39.00 per month

Free trial
Free version
On this page
  • Top Alternatives Preview
  • Alternatives

Preview of Top Medallia Agent Connect Alternatives

Main Product
Medallia Agent Connect

Medallia Agent Connect

4.9
(18)

Ratings Breakdown

  • 4.89Ease of use
  • 4.54Value for money
  • 4.86Customer support
  • 4.89Functionality

Pricing

Starting at $39.00 per month

Get Price
Top Alternative
Zendesk Suite

Zendesk Suite

4.4
(4065)

Ratings Breakdown

  • 4.33Ease of use
  • 4.16Value for money
  • 4.26Customer support
  • 4.36Functionality

Pricing

Starting at $55.00 per month

Get Price
Top Alternative
Five9

Five9

4.2
(481)

Ratings Breakdown

  • 4.24Ease of use
  • 4.02Value for money
  • 4.32Customer support
  • 4.11Functionality

Pricing

Starting at $119.00 per month

Get Price
Top Alternative
Genesys Cloud CX

Genesys Cloud CX

4.3
(261)

Ratings Breakdown

  • 4.39Ease of use
  • 4.12Value for money
  • 4.02Customer support
  • 4.23Functionality

Pricing

Starting at $75.00 per month

Get Price
Top Alternative
CXone Mpower

CXone Mpower

4.2
(581)

Ratings Breakdown

  • 4.24Ease of use
  • 4.05Value for money
  • 3.99Customer support
  • 4.13Functionality

Pricing

Starting at $71.00 per month

Get Price
Top Alternative
LiveAgent

LiveAgent

4.7
(1746)

Ratings Breakdown

  • 4.57Ease of use
  • 4.65Value for money
  • 4.70Customer support
  • 4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

Medallia Agent Connect Alternatives

Zendesk Suite

Zendesk Suite

4.4
(4065)

Starting Price: $55.00 per month

Free trial
Free version

Features Comparison

98%

Unique Features for Zendesk Suite

  • Account Management
  • Activity Dashboard
  • Archiving & Retention
See All

2%

Shared Features with Medallia Agent Connect

  • Customer Database

Integrations Comparison

97%

Unique Integrations for Zendesk Suite

  • 123FormBuilder
  • 3CLogic
  • ActiveCampaign
See All

4%

Shared Integrations with Medallia Agent Connect

  • Genesys Cloud CX
  • Helpshift
  • Intercom
See All
See Zendesk Suite Screenshots
Five9

Five9

4.2
(481)

Starting Price: $119.00 per month

Free trial
Free version

Features Comparison

88%

Unique Features for Five9

  • AI Copilot
  • AI/Machine Learning
  • Alerts/Notifications
See All

12%

Shared Features with Medallia Agent Connect

  • Alerts/Escalation
  • Customer Database
  • Dashboard
See All

Integrations Comparison

88%

Unique Integrations for Five9

  • Dynamics 365
  • Freshdesk
  • Microsoft Teams
See All

13%

Shared Integrations with Medallia Agent Connect

  • Salesforce Sales Cloud
  • Zendesk Suite
See Five9 Screenshots
Genesys Cloud CX

Genesys Cloud CX

4.3
(261)

Starting Price: $75.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for Genesys Cloud CX

  • Activity Tracking
  • API
  • Auto-Dialer
See All

8%

Shared Features with Medallia Agent Connect

  • Agent Interface
  • Customer Database
  • Performance Management
See All

Integrations Comparison

94%

Unique Integrations for Genesys Cloud CX

  • Epic
  • Google Workspace
  • Jenkins
See All

6%

Shared Integrations with Medallia Agent Connect

  • Zendesk Suite
See Genesys Cloud CX Screenshots
CXone Mpower

CXone Mpower

4.2
(581)

Starting Price: $71.00 per month

Free trial
Free version

Features Comparison

90%

Unique Features for CXone Mpower

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
See All

10%

Shared Features with Medallia Agent Connect

  • Alerts/Escalation
  • Customer Database
  • Dashboard
See All

Integrations Comparison

93%

Unique Integrations for CXone Mpower

  • AnswerDash
  • Bullhorn ATS & CRM
  • CallVU
See All

7%

Shared Integrations with Medallia Agent Connect

  • Kustomer
  • Zendesk Suite
See CXone Mpower Screenshots
LiveAgent

LiveAgent

4.7
(1746)

Starting Price: $15.00 per month

Free trial
Free version

Features Comparison

95%

Unique Features for LiveAgent

  • Account Management
  • Activity Tracking
  • Archiving & Retention
See All

5%

Shared Features with Medallia Agent Connect

  • Agent Interface
  • Survey/Poll Management
  • Surveys & Feedback

Integrations Comparison

97%

Unique Integrations for LiveAgent

  • Actio
  • ActiveCampaign
  • Adobe Commerce
See All

3%

Shared Integrations with Medallia Agent Connect

  • Intercom
  • Slack
  • Zapier
See LiveAgent Screenshots
Playvox

Playvox

4.8
(109)

Starting Price: $15.00 per month

Free trial
Free version

Features Comparison

87%

Unique Features for Playvox

  • Activity Dashboard
  • AI/Machine Learning
  • Alerts/Notifications
See All

13%

Shared Features with Medallia Agent Connect

  • Alerts/Escalation
  • Performance Management
  • Performance Metrics
See All

Integrations Comparison

68%

Unique Integrations for Playvox

  • Amazon Connect
  • BroadVoice Cloud PBX
  • Calendly
See All

32%

Shared Integrations with Medallia Agent Connect

  • Helpshift
  • Intercom
  • Kustomer
See All
See Playvox Screenshots
Nextiva

Nextiva

4.6
(914)

Starting Price: $25.00 per month

Free trial
Free version

Features Comparison

90%

Unique Features for Nextiva

  • Activity Dashboard
  • Alerts/Notifications
  • Audio Calls
See All

10%

Shared Features with Medallia Agent Connect

  • Agent Interface
  • Alerts/Escalation
  • Performance Management
See All

Integrations Comparison

94%

Unique Integrations for Nextiva

  • Act!
  • Bullhorn ATS & CRM
  • ConnectWise Automate
See All

6%

Shared Integrations with Medallia Agent Connect

  • Zendesk Suite
See Nextiva Screenshots
XM for Customer Experience

XM for Customer Experience

4.6
(254)

Starting Price: $1500.00 per year

Free trial
Free version

Features Comparison

85%

Unique Features for XM for Customer Experience

  • 360 Degree Feedback
  • Access Controls/Permissions
  • Activity Dashboard
See All

15%

Shared Features with Medallia Agent Connect

  • Alerts/Escalation
  • Dashboard
  • Engagement Tracking
See All

Integrations Comparison

87%

Unique Integrations for XM for Customer Experience

  • Adobe Analytics
  • Annex Cloud Loyalty Experience Platform
  • Chattermill
See All

13%

Shared Integrations with Medallia Agent Connect

  • Salesforce Sales Cloud
  • Slack
  • Zapier
See All
See XM for Customer Experience Screenshots
CloudTalk

CloudTalk

4.4
(268)

Starting Price: $19.00 per month

Free trial
Free version

Features Comparison

95%

Unique Features for CloudTalk

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
See All

5%

Shared Features with Medallia Agent Connect

  • Agent Interface
  • Dashboard
  • Reporting/Analytics

Integrations Comparison

78%

Unique Integrations for CloudTalk

  • Adobe Commerce
  • BigCommerce
  • Copper
See All

22%

Shared Integrations with Medallia Agent Connect

  • Intercom
  • Kustomer
  • Salesforce Sales Cloud
See All
See CloudTalk Screenshots
EvaluAgent

EvaluAgent

4.7
(20)

Starting Price: $15.00 per month

Free trial
Free version

Features Comparison

0%

Unique Features for EvaluAgent

  • No unique features

0%

Shared Features with Medallia Agent Connect

  • No shared features

Integrations Comparison

60%

Unique Integrations for EvaluAgent

  • Aircall
  • Amazon Connect
  • Freshdesk
See All

40%

Shared Integrations with Medallia Agent Connect

  • Dixa
  • Intercom
  • Salesforce Sales Cloud
See All
See EvaluAgent Screenshots
Sprinklr

Sprinklr

4.3
(90)

Starting Price: $249.00 per month

Free trial
Free version

Features Comparison

91%

Unique Features for Sprinklr

  • Activity Tracking
  • Advocate Management
  • Alerts/Notifications
See All

9%

Shared Features with Medallia Agent Connect

  • Customer Database
  • Engagement Tracking
  • Performance Metrics
See All

Integrations Comparison

91%

Unique Integrations for Sprinklr

  • Adobe Analytics
  • Adobe Commerce
  • Adobe Experience Manager
See All

9%

Shared Integrations with Medallia Agent Connect

  • Domo
  • Freshsales
  • Slack
See All
See Sprinklr Screenshots
Capturi

Capturi

4.8
(11)

Pricing: Available upon request

Free trial
Free version

Features Comparison

92%

Unique Features for Capturi

  • Activity Dashboard
  • Call Center Management
  • Customer Experience Management
See All

8%

Shared Features with Medallia Agent Connect

  • Performance Management

Integrations Comparison

90%

Unique Integrations for Capturi

  • Adversus
  • Aircall
  • Enreach Contact
See All

10%

Shared Integrations with Medallia Agent Connect

  • Dixa
See Capturi Screenshots
Froged

Froged

4.5
(56)

Starting Price: $39.00 per month

Free trial
Free version

Features Comparison

90%

Unique Features for Froged

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
See All

10%

Shared Features with Medallia Agent Connect

  • Customer Database
  • Performance Metrics
  • Reporting/Analytics

Integrations Comparison

67%

Unique Integrations for Froged

  • Google Chrome
  • Google Meet
  • Twilio
See All

33%

Shared Integrations with Medallia Agent Connect

  • Slack
  • Zapier
See Froged Screenshots
Freshdesk

Freshdesk

4.5
(3395)

Starting Price: $19.00 per month

Free trial
Free version

Features Comparison

90%

Unique Features for Freshdesk

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
See All

10%

Shared Features with Medallia Agent Connect

  • Alerts/Escalation
  • Customer Database
  • Engagement Tracking
See All

Integrations Comparison

93%

Unique Integrations for Freshdesk

  • Adobe Commerce
  • Aircall
  • Ameyo
See All

7%

Shared Integrations with Medallia Agent Connect

  • Freshsales
  • Salesforce Sales Cloud
  • Slack
See All
See Freshdesk Screenshots
Kustomer

Kustomer

4.6
(79)

Starting Price: $89.00 per month

Free trial
Free version

Features Comparison

86%

Unique Features for Kustomer

  • Activity Dashboard
  • Activity Tracking
  • AI Copilot
See All

14%

Shared Features with Medallia Agent Connect

  • Alerts/Escalation
  • Customer Database
  • Performance Management
See All

Integrations Comparison

91%

Unique Integrations for Kustomer

  • 8x8 Contact Center
  • Acuity Scheduling
  • Ada
See All

9%

Shared Integrations with Medallia Agent Connect

  • Ada
  • Genesys Cloud CX
  • Helpshift
See All
See Kustomer Screenshots
Advisor Get Price CTA Image

Still Not Sure?

Our experts can help you compare Medallia Agent Connect with other top options, so you can find the best fit for your needs.