123Signup Association Manager Software


123Signup’s Association Manager platform is built to serve the needs of small associations, trade organizations, clubs and other member-based organizations. The solution provides membership and event management tools to automate enrollment, renewals and dues collection, online event registration and payment processing. It allows users to track donations, educational credits, surveys and more. The software includes directory management and communications tools to facilitate member engagement.

123Signup provides tools to track fund activities and sponsorships. The application enables association managers to categorize sponsors by type of event, track interactions with potential sponsors and search lists to identify new sponsorship opportunities. The solution provides members self-service functions to keep their profiles up-to-date.

123Signup helps member organizations and associations trim the admin to-do-list and utilize the time to grow membership base. The software accepts membership dues, event payments, and donations securely online and schedules automated email reminders to members to renew their membership. The tool can be customized and integrated with the user website to match the organization’s brand.



82 Reviews of 123Signup Association Manager

Overall rating

4.17 / 5 stars

Filters:

Showing 1 - 20 of 82 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

123Signup is as easy as 1...2...3!

I've used 123Signup since 2007 and overall, I've been more than pleased with the platform. In fact, over the last several years they have made numerous improvements that have made the user experience even better. I also find that their customer care team is quite responsive.

Pros

Functionality of the platform is excellent, and it incorporates standard features such as calendar and social shares. With respect to memberships, it allows the user to be as simple or as thorough as necessary. Events are the same, with simple and advanced events.

Cons

Sometimes when creating mailers, a system bug occurs and it doesn't save the content. It doesn't happen often, but unfortunately it does happen from time to time. The 123Signup team is aware of the bug.

November 2018

Jorge A from Burns & McDonnell

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Outdated

I have to use it as the treasurer for a very large organization. I manage yearly events with this tool. If it was my decision I would look somewhere else.

Pros

It manages a large database of association members. very good and fast support.

Cons

Very outdated, looks very 1990s. Takes a long time to figure out where things are. And then still you get lost often. No phone app.

October 2018

Mary from Quadrant Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

123Signup

Pros

This is a great software that is so easy to use and so easily accessible. I really enjoy using it !!!

Cons

I fortunately do not have any negative things to say about this software as it is very easy to use .

July 2018

Thea from ICEJ

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

3 of 5

July 2018

Easy to use and customizable form that partners with other web development tools

Pros

123signup forms are easy to use, and does not require advanced knowledge to learn it. I used this to integrate with Wix, and I am satisfied with it. The pricing is also reasonable, and Wix offers it for free for a while for their paid subscription.

Cons

It doesn't look pretty compare to other form builders. It only has the basic features. If it didn't have integration with other products, it probably won't be the first to choose product for its product line.

March 2018

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

5 of 5

March 2018

scout mom

Pros

I started using this to manage membership dues, renewals, events for scouts and it has been a blessing. easy to use and see just what is going on fro moth to month.

February 2018

Kristie from Pitzer cancer benefit

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2018

Love it

Pros

It's easy to use and most understanding product very simple instructions it's great for new business

Cons

Just learning everything needs to be a little better customer service and not so misleading on things

January 2018

Denise from We Believe Women

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Overall good

Pros

Easy to get up and running. Was willing to give up the revenue to ensure it was easy for customers. I really dont need to write any more but this is requiring 100 characters.

Cons

Cludgy interface for making changes and having to rely on technical support for some standard changes

January 2018

Carmen from Bay View Week of Handbells

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

As compared to 2017, 2018 was almost a disaster. Very slow response, duplicate credit card charges

Pros

I loved the customizability of the registration form. It is very straight forward and easy to use. I found 123SignUp on an internet search. My initial contact was very help and made it very easy.

Cons

Our registration opens at 5 PM EST on January 1. For 2017 the system was brilliant. I had 104 people registration in 23 minutes and the end user thought it was great. For 2018 the system was slow, people were stuck on random pages, Lots of frustration and unhappiness. Many people were closed out. I contacted customer support and they were very helpful but could not find out why this occurred.

January 2018

Rita from Landauer, Inc.

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2018

It is useful for my need. I (AR) do not use all of its functions. I don't know the cost.

Reports

Pros

I like the reports downloading into excel.
Every time I have called for help it was received quickly and professionally.

Cons

Many report names are not the same as the report title. I only run reports in regard to payments and refunds once a month. I often have to run a few reports to remember which one I ran based upon looking at the output of the prior months reports. I, of course, could write better notes for myself too.

January 2018

Pam from GRAPPA and G-CAN (I subcribe for two organizations)

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Good for the purpose we need it for - event registrations.

I have answered a bunch of questions already and do not see why I should answer any more.

Pros

We use it for event registrations and we pay a reasonable price per registration instead of a huge flat fee. 123Signup is fairly easy to learn and use. Tech support people are good.

Cons

The tech support is not open enough hours. On the other hand, when you do get hold of them they are all native English speakers without distracting, confusing, indecipherable singsong accents.

January 2018

Leslie from MUSC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

123signup has made it easy track conference attendees and allow credit card use. Big thumbs up!

Pros

Easy to create your event and select the functions needed to track specifics and tailor to your audience.

Cons

Not big complaints with the software. Perhaps the reporting tool could be a bit more concise or easy to use.

January 2018

noel from CSEA South Bay

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

January 2018

It's satisfactory. It could use an upgrade on some functions

I wouldn't say benefits, just the information necessary to generate information I am required to use in my reports.

Pros

it provides me the information necessary to produce reports that assist me in assembling information presented to others.

Cons

Very inflexible and cumbersome on some report generating functions. the data export functions could be simplified and modified.

January 2018

Reid from Northern Virginia Assoc of Govt Accountants (NOVAGA)

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

January 2018

Have used this product for 5+ years for our professional association.

Pros

Canned reports and ability to track registration/payments by our members. If my answer is too short I will add words.

Cons

Customer support, they failed to solve a problem I had so I gave up and did a manual work around. If my answer is too short I will add words.

January 2018

Roma from Teknion LTD

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2018

Somehow confusing

Pros

One place to find the information about the number of attendees for each course. Calendar and history available.

Cons

Too difficult to find the info about the attendees. You have to create few Reports to find out all information you require. Too often the software kick you out and you have to sign in again. Too many pages to fill when create a new session. Lack of ability to bold letter or change a font when creating new series of training. Too difficult to recognize which one belongs to me. Difficult to go from session to session to copy paste the same information when creating the new series of training sessions.

January 2018

Terri from Medical University of South Carolina

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

My experience has been wonderful! I coordinate many conferences and 123Signup is the best I've used

The benefits are that it saves me a lot of time and lets me work on other conference related things.

Pros

Very easy to use, will let you shape your event whatever way you wish, does everything from certificates to e-mails, the staff is always there to help if you have any questions, and the price is right!

January 2018

Rich from ABN

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

January 2018

Review 123 signup

Pros

The simplicity of the sign up page without a lot of clutter! Many signup forms have so much on the page it confuses the customer.

Cons

Sometimes it would be good to have more features and ability to add more content and options to explain in more detail.

January 2018

Duane from Channel Islands Chapter - California Society of Enrolled Agents

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

I enjoyed using 123Signup, Once I Learned how 123Signup works and which reports to request.

Pros

123SignUp has reports that will detail the results of our monthly event in regards to the members and non-members that register for our monthly events. The related reports makes the retaining of support information an easier paper trail to follow and makes the annual review run smoother.

Cons

The timing of the distribution of funds from a monthly event. The members complain about the fees charged and the time it takes for 123Signup to fund the proceeds from our monthy envents and out periodic hosted events.

January 2018

Maggie from Society of Labor Economists

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

I've used 123Signup for my annual conference for 15 years and couldn't do without it.

Pros

I need something between me and my merchant account and this is the solution. I find it very easy to use, setting up the registration function just how I like it.

Cons

Since I only use it once a year, sometimes I forget certain functionality and have to walk through it again. The help feature could be more user-friendly.

January 2018

Angelica from Rotary

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Great support.

Pros

There are a lot of options in how to set up the survey. We used the feature that allowed for multiple tracks which other companies don't always offer at a reasonable price.

Cons

The back end can be a little confusing. When setting up the multiple tracks, it starts to look overwhelming.

January 2018

Jacqueline from EDPA Midwest

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Easy to use to collect registration fees and the customer service is excellent.

Quick and easy to use. I like that I can re-use past event templates.

Pros

I like the ease of use once you get the hang of it. If there is something complicated you are working on, it easy to reach out for support. The customer service people are real people who are eager to resolve any issues and make your life easier.

Cons

The interface seems to ask redundant questions and unless you already know that, you may end up entering conflicting information.