Kimbia Software


 

Kimbia is a cloud-based online fundraising solution designed for nonprofits, higher education institutions and community foundations of all sizes. Key features include embeddable donation forms, tools for event management and social media integration.

Donation forms, registration forms and personal fundraising pages can be embedded into organization or partner websites with forms being mobile-friendly. Fundraising tools let users organize giving days, set up peer-to-peer fundraising campaigns and manage event registration. Social sharing tools let fundraisers and supporters broadcast the campaign across their networks. Campaign progress can be tracked in real time and displayed on leaderboards for supporters to see.

Kimbia integrates with various customer relationship management (CRM) tools including Salesforce and the Raiser’s Edge, and can also send data triggers to email marketing tools. Additional features include Kimbia Simple Pay and form prefill capabilities.

Online training resources are available and support can be contacted via email.

 

Kimbia - Create advocacy campaigns
 
  • Kimbia - Create advocacy campaigns
    Create advocacy campaigns
  • Kimbia - Campaign summary
    Campaign summary
  • Kimbia - Donor profile
    Donor profile
  • Kimbia - Salesforce integration
    Salesforce integration
Supported Operating System(s):
Web browser (OS agnostic)

24 Reviews of Kimbia

 

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Software Advice Reviews (2)
More Reviews (22)

Showing 1-2 of 2

Vincent from Miami University
Specialty: Other

March 2015

March 2015

review of accelerate

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The productivity and ease of use. It is good software that can help you.

Likes Least

The design and log in page that is produced. The complexity of the model.

Recommendations

You can try to meet your goal and use this very conveniently.

 
 

Mike from none
Specialty: Corporations

February 2015

February 2015

Donate Quiz

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to work with and website is well laid out. Has a good history and reputation working with various organizations and corporations.

Likes Least

Nothing comes to mind. Maybe a small lack of partners and amount of funding that has been accomplished versus other companies in the industry.

Recommendations

Write a list of needs and wants before beginning to review. Suggest a test phase if possible to access the flow of the application.

 
 
 
Showing 1-20 of 22

Carly from Gazelle Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Kimbia makes registration and fundraising for our signature Fall event an extreme challenge.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Value
Support

I don't think I can list a single benefit.

Pros

It's really hard for me to find a Pro for the Kimbia product. I would have to say that the best thing I've experienced is that Dave is fairly helpful once he responds to our request for assistance. Often times, the response is delayed but once he gets back to us he's helpful.

Cons

I'm sorry to say that there are probably too many Cons to list. As a professional fundraiser tasked with raising funds using the Kimbia platform I feel like I've had to become a web developer in order to get the tools I need to be successful. Even now, I am highly doubtful that we'll be able to raise our needed funds because we use this product. From a professional fundraiser perspective, I really dislike the look of the fundraising pages. I also hate I have to pull 3 forms to get all of the fundraiser's info for 1 campaign. The user interface is extremely difficult to navigate so I spend a fair amount of time updating pages for fundraisers, I can't ask someone who is raising money for our organization to muddle through changing their pages. I also am VERY turned off that our organization has asked for more training in the product and the response from Kimbia was that we'd have to pay for it, in my opinion that shows a complete lack of customer service and an extreme disinterest from Kimbia on wanting our organization to be successful. I'd love to be able to switch to a superior P2P fundraising product and am hopeful we will be able to in the future.

I could go on and with greater detail to the Cons of Kimbia and even though I hate to give negative product reviews I feel very strongly that Kimbia is a hinderance rather than a help to the effort we are putting forth for our event.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

Thank you for the candid feedback, Carly. We know organizational transition is challenging, as is learning a new system. We are sorry that it has been such a challenge getting up and running with Kimbia. We¿ll continue to follow-up with you and your team on these and other requests through our support team. We do appreciate the recent positive feedback provided by your team on support tickets, and we¿ll keep striving to help the Gazelle Foundation be successful.

 

Paula from 12by12by12(SM)

September 2017

September 2017

Setting up and running an on-going campaign 24/7/365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Support

It makes it possible to do an on-going campaign and have confidence that the donations will be tracked, acknowledged and reported accurately.

Pros

Ease of use for the donor for making multiple donations and learning about the nonprofits; the Kimbia team is fantastic to work with and always very responsive.

Cons

So far, the inability to automatically add recurring gifts to the leaderboard. It understates our impact and causes angst. I hope that can be worked out soon.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

Donors ease of use is paramount to our design. We¿re so glad this is working for your organization, Paula! Thanks for the great feedback on recurring gifts; we¿ll be sure to pass this on to our product team.

 

Karen from Chicago Bar Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Very easy to use software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is easy to use for those who are not tech savvy. Customer service is superb! Everyone I've worked with has been responsive and supportive.

Cons

We set solid time limits on time restricted pledges. We have to adjust end dates for pledges. It's not a huge problem as we can access the site from any computer with internet access and set reminders.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We always like to hear how easy a client finds Kimbia to use, Karen! And thanks for the great feedback on Customer Service; it¿s a high priority for our organization.

 

Bao from UMD

August 2017

August 2017

good stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support
Pros

the ease of use of the entire software, it loads very fast, unlike some other softwares I have used.

Cons

the navigation screen could be less cluttered. The xml file should use relative position instead of absolute, just a thought...

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We always like to hear how easy a client finds Kimbia to use, Bao! We will pass the feedback about the navigation screen over to our product team.

 

Amy from YMCA of San Francisco
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Been a fine experience. No major issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

We have raised more money!

Pros

Customer Service is top notch. Always helpful and easy to access. The way it integrates with our own website is very nice. Since it doesn't take you to a 3rd party site, it streamlines things for our guests and donors.

Cons

I wish it was a little easier to navigate the back end pages. When first using, it's not super user friendly. it takes a lot of clicks to figure some set up out.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We always like hearing that Customer Support is top notch, Amy! Thanks for that feedback. Your organization has been extremely successful at growing donations, and we¿re proud to support you in that effort. If you¿ve not had the opportunity yet, please do visit our Community and participate in Office Hours to continue learning about product features.

 

KARL from FAIR
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

provides a good embedded donation form

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Provides easy to configure forms for embedding on your site

Pros

Kimbia makes creating new donation forms very easy. The reporting function is highly configurable to create automated reports for different team members. Support is responsive to requests.

Cons

Individual form elements are not as customizeable as other form generators. Styling is controlled via external style-sheets.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

Glad to hear that Kimbia makes creating new donation forms easy for you, Karl! Kimbia focuses on providing strong team members to support our clients, and we¿re glad to hear that they¿re meeting your needs.

 

Laurie from williams syndrome association

August 2017

August 2017

The system is fine. We had an issue with the rep. we worked with--terrible training and comm.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of editing and somewhat easy to navigate. able to run reports.

Cons

Somewhat slow (some drop down menus don't work). Terrible training for users. No documentation (which is kind of unheard of from software companies). Lack of organization from our rep. who seemed to also be learning as he went.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

Thanks for the feedback, Laurie. We are sorry to hear about your initial experience with Kimbia. We hope that the additional training provided has assisted the team in feeling more comfortable using the system. Please let us know if you have any questions by emailing support@Kimbia.com.

 

Yvette from Hope of the Valley Rescue Mission

August 2017

August 2017

It's user friendly and very easy to pull reports & look for specific info.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy it is to look for certain information and pulling specific reports. It was very easy to set up different users and manage our account.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We always like to hear how easy a client finds Kimbia to manage, Yvette! Thanks for sharing your positive experience.

 

Rebecca from The Cradle

August 2017

August 2017

I don't use Kimbia very often, but when I do, it gets the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

Most of what I need to with Kimbia is pretty self-explanatory. It's well organized and the reporting feature is really helpful.

Cons

Slow to load when switching between campaigns. When I don't know how to find or do something, it's difficult to find the answers.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We are happy to learn the reporting features and system are meeting your needs, Rebecca. If you¿ve not had the opportunity yet, please do visit our Community and participate in Office Hours to learn more about product features. And, let us know if you have a specific topic you¿d like to dive into or what answers we can help you locate.

 

Jon from America's Future Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The interface is neither intuitive nor attractive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

It serves its purpose in tracking online donations.

Pros

After becoming acquainted with the software's capabilities, it offers a number of useful options for generating reports and tracking donations.

Cons

The software is very difficult to navigate and could be more user-friendly. What's more, the software should have more native capabilities that allow it to easily interact with other systems.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We are pleased to learn about the support team meeting your needs and the flexibility of reporting and tracking, Jon. We¿re interested in your feedback on integrating with our systems. Our Client Success Manager will reach out to you to schedule time for a conversation to learn more from you on this topic.

 

Teresa from Wichita Falls Area Community Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

First year was harrowing; but second year has been very smooth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Way we can see the backend and make changes to the pages. We are able to update and keep the nonprofits up to date on the latest changes we make, etc.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We understand how important it is for a foundation to have access and the ability to quickly manipulate their giving system. We are so glad to hear that Kimbia meets that need for your organization, Teresa! Also, congratulations to you on a successful recent event!

 

Latrice from Rocky Mountain Public Media

August 2017

August 2017

My use is minimal which has been good, but the back end is not as user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly for certain aspects of system and customization is great. We're exploring more and looking forward to what else is possible

Cons

Back end set up (donation page for example) is cumbersome and we've been disappointed in customer support.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We¿re so glad to continue partnering with Rocky Mountain PBS and looking at how we can help you extend your use of Kimbia, Latrice. We are sorry to hear about customer support concerns and are focusing on how we can continue to improve and meet your needs more effectively. Our Client Success Manager will reach out to you to schedule time for a conversation to review what we are doing to improve.

 

Jennifer from Williams Syndrome Assocation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

lots of band-aids, and no real "fixes"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

Administrative abilities, I could easily make changes to individual registrations. Shirts sizes, address, refunds, etc...

Cons

Having to rebuild reports for each event, Multiple emails to registrants, limited training, no step by step instruction manuals, team pages vs individual campaign pages were confusing to our registrants and not user friendly to set up.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

Jennifer - We are pleased the ease of making adjustments to individual registrations is helpful. We are sorry to hear about your initial experience with Kimbia. We hope that the additional training provided has assisted the team in feeling more comfortable using the system. As for the reports, you can save the report using "Save Report As" with a new name, then edit the form or campaign for the new report and quickly save and run the report for the additional event/race. That should save you from building a whole new report each time. Please let us know if you have any additional questions by emailing support@Kimbia.com.

 

David from YMCA of Central Ohio

August 2017

August 2017

Lots and lots of clicking and settings are buried in so many different places.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

We have certainly managed to raise funds time and time again, which is great! We just want a better workflow and design to be implemented.

Pros

Peer-to-peer fundraising has some nice features. Setting up a basic registration form is pretty easy.

Cons

Complete setup of a full campaign is very difficult unless you have a lot of experience with how everything works and where the settings are buried. The site is also not very responsive. You'll edit a setting, push submit, and the screen will sit for a little bit before doing anything. You might get a message that something didn't work after that. Creating a report requires a LOT of clicking around usually. The entire Kimbia platform needs to be updated badly. It has an early 2000's aesthetic and workflow. Sites today are a lot more streamlined and intuitive. With the right redesign, Kimbia could be something truly great. We don't use all of the features it has to offer because setting them all up is like navigating a maze. Settings typically have no description as to what exactly it is.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We are pleased you are finding our Peer-to-Peer functionality so useful. We¿ve worked hard to improve this and enhance features for our clients. Let us know what specific features you¿d like to learn more about, David, and we¿ll set up time to work with you to further enhance your experience and event planning and setup. Our Client Success Manager will reach out to you to schedule time for a conversation.

 

RayeAnn from WGTE Public Media
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Very easy to use and the customer service is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this product for more than 3 years and have not had any issues with it. We have also used it for multiple applications.

Pros

It is adaptable to your needs. We have used it for our Giving day for 3 years and have been very happy

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

So pleased to hear how Kimbia has supported your Giving Days, RayeAnn. You are correct! We have many applications for Giving Days and beyond and are pleased you¿ve had the opportunity to use them.

 

Austin from OCCF

August 2017

August 2017

Kimbia is a solid partner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
Value
Support
Pros

Kimbia provides a variety of options, easy to use functions and response team members. Kimbia provides quality staff members to oversee projects and helps facilitate positive working relationships.

Cons

More complex tasks require input from Kimbia, often necessitating handholding. The software can be limited in functionality.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

Kimbia focuses on providing strong Project Managers and other team members to support our clients. We are so pleased that the quality of the team supporting you created such a positive working relationship. We appreciate the continuous feedback on the Kimbia product. Thanks, Austin!

 

Avery from Wcte

August 2017

August 2017

Does what we want with ease

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

The software was very compatible with our other software making automating our system much quicker and easier with a few were human errors.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We are pleased to hear that Kimbia is integrating well with your other vendor software, and therefore reducing errors. Thanks, Avery!

 

Leslie from Wichita Falls Area Community Foundation

August 2017

August 2017

Love Kimbia!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

This software is very easy to use! Also, we have had excellent customer service this year. It has definitely been elevated from our first year use.

Cons

Wish there was a little more flexibility in certain items. Ability to change the way things are used or look on the site would be good.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We are so glad to hear that Kimbia is easy to use! And we are so pleased to congratulate you on a successful recent event. Great job!

 

Juanita from KCSM Jazz 91
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Love Kimbia and the flexibility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

Ability for customize and simplify our online fundraising efforts.

Pros

Flexibility of where I can put donation pages and how unlimited ways I can customize forms for my needs.

Cons

Not enough documentation of new features and the different types of widget and other features that are available and how to use them.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

It¿s always nice to receive your feedback, Juanita. As you pointed out, Kimbia is very flexible, and we¿re glad to hear that the ability to customize and simplify your efforts is something you are taking advantage of. If you¿ve not had the opportunity yet, please do visit our Community and participate in Office Hours to learn more about product features. And, let us know if you have a specific topic you¿d like to dive into.

 

Laura from Community Foundation of St. Joseph County

August 2017

August 2017

We've used Kimbia for our Giving Days.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software was simple to use for our nonprofit partners, which made it easier for our team to focus on other aspects of our Giving Day.

Cons

Some limitations in the nonprofits' ability to customize their content, specifically on their profile pages.

Review Source: Capterra

  Response: Kimbia, Kimbia

Date: October 2017

October 2017

 

We appreciate the great review, Laura! It is so nice to hear that the software was simple for your partners to use. We look forward to partnering with you on future events.