MobileCause Software

4.40 / 5 (131) FrontRunners®

Our advisors have recommended this product 36 times in the last 30 days

About MobileCause


MobileCause is a cloud-based fundraising and communication management solution for nonprofits of all sizes. Key features include online giving, text-to-donate, event fundraising with live thermometer, peer-to-peer and crowdfunding campaigns, donor engagement, mobile messaging, email communications and reporting and analytics.

With online giving, donors can give in the moment, sign up to be a volunteer, create their own fundraising campaigns or set up recurring gifts. Online giving forms can be shared on websites and social media pages as well as via text and email. The live event thermometer and donor wall supports fundraising through text-to-donate appeals during galas, luncheons, run/walks and more.

MobileCause enables users to set up peer-to-peer or crowdfunding campaigns with a personalized giving page and text-to-donate keywords specific to the fundraiser to use when reaching out to their personal networks. The MobileCause interface enables nonprofits and donors to create custom forms, surveys, registrations, petitions and more.

Pricing is determined on a per month basis, and MobileCause does not charge any transaction fees.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

131 Reviews of MobileCause

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(61)

4 stars

(61)

3 stars

(9)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 131 reviews

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December 2018

Sharon from Azusa Pacific University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2018

My likes and dislikes of MobileCause

Overall, I'd say that MobileCause really needs to step up the "stewardship" aspect of the platform. It is great for fundraisers to sign up and use to communicate with their family and friends. But once a donor gives, I'd say the experience is lacking, and has required a lot of work on our end to figure out things that should be standard for a smooth donor experience.

Pros

MobileCause is great for the user experience with crowdfunding. Our college students love working with the platform and have exceeded their past mail-based fundraising campaign totals.

Setting up campaigns and activities is also pretty straightforward and simple.

Cons

Figuring out how to best structure campaigns is difficult and was not clearly articulated in the onboarding process.

There is not option to have different activity receipts go to different administrators. You can choose to have all receipts go to one extra admin email, otherwise you don't see what the donor/registrant receives.

Receipts also don't list out all a donor's choices on a giving form. You need to add variable fields to the email to help accomplish this. However, if you ever change your form (rename a field, add or remove fields) donors set on recurring gifts no longer have receipts that show their information.

There also isn't clear communication about upcoming recurring gifts for donors who sign up through an online form, rather than on their phone.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

A great start and very personal support for small nonprofit

Overall, the experience has been quite positive. I appreciate how easy it is to make campaigns and keywords for specific activities. I wish I knew at the beginning what I know now because our dashboard would be cleaner, but it is still much more functional than what we had before.

Pros

I love the pricing structure for Mobile Cause compared to others that have hidden fees and only get more and more expensive as the organization and donor foundation grows. I also really appreciate the customer service...very quick and very personal. I don't feel like a number, and I also feel like they listen to feedback and develop products and improvements accordingly.

Cons

The learning curve was steep when we first began with Mobile Cause. Now that I understand it, I can do lots of different things, but it's difficult to delegate to others because it's not always intuitive. The ease of use has improved over time, though. I'm also thankful for the integration and development they're working on with regards to reports and use of forms for different activities.

We have donors in another country that is not supported by Mobile Cause now, so that remains a hurdle we have to fix.

December 2018

Matthew from Club1040

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

MobileCause puts YOU first

MobileCause became a component of our growth. Organizationally, we see MobileCause keywords now as hallmarks for our own milestones and achievements. Because MobileCause made funds processing and reporting so easy, we have been able to focus our energy and effort on building partner support rather than bogging down in administrative tasks. I can't recommend MobileCause highly enough.

Pros

The SERVICE. All the features are great. The forms and reports are easy to use. They are highly customizable so you can run multiple campaigns as well as maintain branding standards. But, by far, the best thing about MobileCause is their service. Whether you call or email - you reach a person AND that person helps get you an answer and resolution.

Cons

I would like to have an option for users to administer their own monthly gifts via a login process - a feature that is currently in development.

December 2018

Daryl from New Horizons

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Walk-a-thon

In the end, the software worked well.. no real glitches. The support team and my Customer Success Manager listened to me and was able to create exactly what I needed. I only wish there was a little more flexability in the terminolgy on the actual pages. Not all users understand fundraising lingo, some of which is not changable in the design.

Pros

I worked with a Customer Success Manager to design my pages for our annual walk-a-thon. I wanted to improve our site to be simplier for the user to navigate. She listened to me and designed a site which included everything I asked for resulting in a simplier, easier way for my walk participates to sign-up, join a team and fundraise.

Cons

As someone who has little time and patience for designing pages, I found navitgating this part too time consuming for me. I ended up paying for someone at Mobile Cause to design.

April 2019

Demphna from Child and Family Charities

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2019

Director of Development

While we truly enjoy the functionality of the product, we would like to have additional support with the onboarding process and continued tech support.

Pros

Mobile Cause is great at integration with our database. When a donor gives through our website, Mobile Cause immediately adds that info to our database--takes a step out of our data input process, saving time and money.

Cons

It is VERY difficult to get assistance. When we have an issue, they are not easy to work with to resolve. Additionally, they do not issue invoices or receipts for charges causing problems for our auditors.

Response from MobileCause of

Replied June 2019

Thank you, Demphna, for taking the time to provide your feedback on MobileCause. We are happy to hear you are pleased with the functionality of our fundraising software. We are disheartened to hear you found getting support from our Customer Success team difficult. We pride ourselves on our commitment to customer support. We will be reaching out to you to learn more about your experience so we can ensure your experience isn't replicated. Please know your experience with MobileCause support is the exception and we hope you give us another opportunity to demonstrate to you the typical high standards our customers receive.

December 2018

Allyyssa from Concordia College

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

Gift Intake Manager

Overall, I have been using MobileCause for a couple of years and it has been a good time. I enjoy being able to customize our giving page, setting up campaigns for various events, and the growth. I would suggest Mobile Cause to various companies that fundraise.

Pros

The ability to customize the giving page for our donors and monitoring the analytics. In addition, Mobile Cause is a fun software to use for fundraising, from its text to donate to its reoccurring donations features.

Cons

The least feature that I like about the Mobile Cause software is the interaction for the donors. I suggest allowing the donor to make a profile on the website, allowing them to have some involvement on the website.

December 2018

Kristine from Justice and Diversity Center of The Bar Association of San Francisco

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Useful Program With Various Benefits

Overall, I recommend this software. It is aesthetically pleasing, customize-able enough to make it feel your own, and the forms have some great features (like calculations, drop down menus, and giving the donor the option to pay the service fee. Whenever I was massively confused or had complicated questions, the staff was always there to either walk me through it or completely resolve the issue for me. Big thank you to our account manager,

Pros

I like the ability to run multiple campaigns with multiple forms at the same time. I like the various functions available within forms. I love the customer service.

Cons

The crowdfunding function is still very confusing, both as the administrator and for users. There are some limitations on what information is made available to each group that has caused some disappointment. I have taken all four training courses and there are still some things that I have learned through trial and error or from just clicking around and getting a spark of clarity.

December 2018

David Clark from Set Free Alliance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Great Customer Service

Great people. Great product.

Pros

I think it is easy to use. The developers listen to suggestions about features and are obviously customer driven. The customer service responses are polite, prompt and get me the information I need to move forward. I often get responses from the same people call after call, and that helps me know I can trust MobileCause. I also like the new visualized monthly breakdowns.

Cons

Some of the customer information can't be edited without the help of customer support which is hard when a client updates their contact information.

December 2018

Marc from Long Beach Area Council, Boy Scouts of America

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

I would recommend MobileCause

MobileCause has allowed us to reach donors where they are. Writing checks is no longer a barrier to giving. Recurring giving is very easy. In the last five years, the platform has been ever-evolving, always improving releasing the latest features to stay ahead of the competition. Customer service is very responsive and open to suggestions. Forms are intuitive and very easy to customize for any purpose.

Pros

Very easy to use, intuitive, responsive customer service

Cons

For recurring gifts, donors are notified when credit cards expire, but the admin for the nonprofit is not notified until after the fact. Would be helpful for nonprofit to know earlier.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

A Sleek, User Friendly and Modern Fundraising Platform

Pros

We have really enjoyed using MobileCause for the ease of use and the simple to learn functionality. The Text to Donate and Peer-to-Peer fundraising tools have helped us modernize and expand our fundraising activities. The option to have donors cover the credit card processing fee is great and in our experience, most donors have chosen to do so, saving us on operating costs. The customer service has been stellar and the numerous packages make it easy to find a good fit for our organization.

Cons

The only downside I have found is that the automated email notifications I receive when a donation is made are too generic and don't contain all the information I need to see at a glance, so I find myself logging in to pull reports to find that information. It is certainly not a deal breaker, but it adds an extra step which would be nice to eliminate.

May 2019

Sheryl from Sampson Amoateng Ministries

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0