MobileCause Software

4.45 / 5 (194)

Our advisors have recommended this product 26 times in the last 30 days

About MobileCause

MobileCause is a cloud-based fundraising and communication management solution for nonprofits of all sizes. Key features include online giving, text-to-donate, event fundraising with live thermometer, peer-to-peer and crowdfunding campaigns, donor engagement, mobile messaging, email communications and reporting and analytics.

With online giving, donors can give in the moment, sign up to be a volunteer, create their own fundraising campaigns or set up recurring gifts. Online giving forms can be shared on websites and social media pages as well as via text and email. The live event thermometer and donor wall supports fundraising through text-to-donate appeals during galas, luncheons, run/walks and more.

MobileCause enables users to set up peer-to-peer o...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

194 Reviews of MobileCause

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(100)

100

4 stars

(82)

82

3 stars

(11)

11

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 194 results

December 2018

Matthew from Club1040

Verified Reviewer

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

MobileCause puts YOU first

MobileCause became a component of our growth. Organizationally, we see MobileCause keywords now as hallmarks for our own milestones and achievements. Because MobileCause made funds processing and reporting so easy, we have been able to focus our energy and effort on building partner support rather than bogging down in administrative tasks. I can't recommend MobileCause highly enough.

Pros

The SERVICE. All the features are great. The forms and reports are easy to use. They are highly customizable so you can run multiple campaigns as well as maintain branding standards. But, by far, the best thing about MobileCause is their service. Whether you call or email - you reach a person AND that person helps get you an answer and resolution.

Cons

I would like to have an option for users to administer their own monthly gifts via a login process - a feature that is currently in development.

October 2019

Mariah from SNAP

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2019

MC review

It has been great for our main fundraiser event - love the ease of capturing donations via credit card, as prior to it was all manual entry. Also love being able to communicate to donors via text and giving us more options.

Pros

Easy for registering guests for events, love the thermometer and interactive possibilities; texting to donate is a new option for our donors

Cons

I still seem to have a hard time finding where to make alterations to certain details on the backend, like where to change a fulfillment response, or remove a donation, etc. I also wish they would change the thermometer details where someone's name automatically shows up if they haven't entered other details - the system remembers their number and associates the name, but some people want to be anonymous on the thermometer, so i wish it would default to no details being shown. I also am disappointed with the large jump in pricing from Yr 1 to Yr 2, but trust that it won't happen again beyond this initial increase or it might be come hard to justify.

Reasons for Choosing MobileCause

We wanted software that would allow us to solicit text donations and the others were strange and hard-to-navigate pricing structures, plus we liked the handholding we would get from MC with the digital marketing service team - they have been very helpful. I like the Classy websites, but we did still really want the texting option, and that wasn't available through them.

August 2020

Heather from Earthwatch Institute

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Great platform for raising online donations!

We were in desperate need of a mobile-optimized giving platform, as our data showed that over 80% of our website users were coming to us on a mobile device. We looked at a few other options, but MobileCause by far had the best customer service, and the most affordable pricing options. We have been quite happy with the results over the last 5+ years of working with them.

Pros

This is a fairly easy to use product that allows you to create an unlimited number of highly customized online donation forms that you can use to raise one-off and recurring gifts from individuals and through crowdfunding. You can also manage your events and volunteers. Security and functionality has been excellent. Reporting is highly detailed and customizable, and the pricing options for nonprofits are quite generous and affordable.

Cons

Building and editing the forms does take a little getting used to at first, as does navigating the administrative controls. Some parts were not intuitive but that could just be me. Once you get used to the system, it is usually very easy to figure out how to achieve your tasks.

Reasons for Choosing MobileCause

Classy had HORRENDOUS customer service for starters, but also your discount on the first $10,000 fees was very attractive. I don't recall the other companies we looked into but there were a few.

October 2019

Janice from Parentis Foundation

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

October 2019

Disappointed with Ease of Use

I would not recommend this platform to small organizations that rely on volunteer support at the special events. The system is not intuitive to quickly train a volunteer. There are also too many levels to set up the system for a small organization with limited staff to dedicate their time to navigating the platform. The videos, and support provided by Mobile Cause were helpful during the set-up process, but could not help during the day of event issues that we encountered, thus causing our guests, volunteers, and staff much stress and disappointment.

Pros

Our organization selected Mobile Cause as donation platform based on the text to donate features demonstrated from our Sales Representative. For the most part, this feature works well when a donor has full understanding of their personal smart phone and texting features.

Cons

As a small non-profit, we had hopes that Mobile Cause would be a streamline platform that would allow us to capture donations without having to have a registration/auction service to process payments, manage registration, etc. If I had not had the excellent support of rep from the Mobile Cause Support Team, I would have been able to set up our event or manage all the day of issues we encountered with Text to Donate, ticketing, and payment. The issues we encountered are too many to list in this review. I have attempted to rectify our concerns with the Mobile Cause management with no success. We lost money due to the glitches in the system that have not been addresses to date.

Reasons for Choosing MobileCause

We chose Mobile Cause because we were assured that it would be a seamless platform for a small organization to implement and would increase our donations. In fact, we lost money and donor confidence to give because of the issues we encountered with ticketing, registration backup, credit card collection, and text to pay mishaps. I am still waiting to hear from Mobile Cause management to address our concerns.

August 2020

Vanessa from The Retreat

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Great, easy to use software

With an outdated website and web donation forms that didn't work well for us, MobileCause greatly improved our ability to offer donors an easy-to-use interface. The addition of text-to-give was a bonus that more people are choosing to use. We needed it to be up and running in a short amount of time due to a campaign that was starting and their service was extremely helpful in making that happen.

Pros

MobileCause is highly customizable, allowing the user to choose new photographs, text, donation amounts, and sections for every campaign and sub-campaign. The customization is easy to manage. The options for types of campaign make it extremely flexible depending on the need---text to give, peer-to-peer, events. The option to embed forms on a website is great and we will take advantage of this when our web software is upgraded. For now we use a direct link to the form and it is beautiful. Reporting is clear and also customizable for what we need in our reports.

Cons

The recurring donations options is great to have on donation forms, but MobileCause only allows for a maximum of one year of donations, rather than on-going. It also does not allow for changes to be made on the back end of recurring donations. If someone wants to increase their monthly giving, their current monthly donation has to be canceled and a new one initiated.

Reasons for Choosing MobileCause

I don't recall now what other options we were looking at, but for the price, MobileCause offered more services, better customer service and easier integration. We did not need a large-scale platform that required API integration. This exactly fit our needs.