MobileCause Software

Mobile Cause is the new frontier for crowd funding

Pros

This is the perfect tool to use at large events where crowdfunding would be helpful! Texting to give is the way of the future in terms of philanthropy, so if you are not using this product or something similar, you are behind the times.

Cons

Donor tracking can sometimes be problematic when someone would like tax credit

Great product

We have had a great experience and it has taken our fundraising to the next level in terms of what we can get live at an event versus our old method of pledge cards.

Pros

We love using this to raise money at events. It's very interactive and guests love it! We have raised so much!

Cons

There really isn't much we don't like. Setting up the thermometer can be tricky the first time around, but otherwise it's great!

A good tool in your belt

Overall, the MobileCause features help to keep our donors engaged and look nice on our website and at events. It’s a nice tool to have in our development aresenal.

Pros

The customer support has been excellent, they are willing to help problem solve and discuss our issues, even if there is not yet a solution.

Cons

MobileCause still doesn’t fit all of our needs, as far as capturing registration information in an easily reportable manner, and the customizations are a little too difficult for most staff to manage.

POV user

I joined this organization in May and immediately had to create campaigns. Thankfully the user interface is very easy because I self taught very quickly due to the help pages and your really awesome customer service!

Pros

I like the reporting functionality, the new insights preview homepage, but wish it was a more robust function.

Cons

It's not easy to clean up campaigns - so many unused codes...
There should be more functionality added to campaign activities (like recurring donations should have an amount limit or ticketing events could be easier). I also would like to see more control on the back-end. For instance, a donor wants us to to change recurring donation from $50 to $100, we cannot and therefore risk losing the donor due to their inability to navigate the change themselves.

It's 'OK'

It's not the worst, but it certainly ISN"T the best either. A lot of room for improvement.

Pros

Seems to provide a lot of info on different tabs

Cons

Way to hard to get basic info and it's not easy to navigate. Too many places to have to go to get what's needed. Everything should be all in one central place to view and/or lookup or download.

Walk-a-thon

In the end, the software worked well.. no real glitches. The support team and my Customer Success Manager listened to me and was able to create exactly what I needed. I only wish there was a little more flexability in the terminolgy on the actual pages. Not all users understand fundraising lingo, some of which is not changable in the design.

Pros

I worked with a Customer Success Manager to design my pages for our annual walk-a-thon. I wanted to improve our site to be simplier for the user to navigate. She listened to me and designed a site which included everything I asked for resulting in a simplier, easier way for my walk participates to sign-up, join a team and fundraise.

Cons

As someone who has little time and patience for designing pages, I found navitgating this part too time consuming for me. I ended up paying for someone at Mobile Cause to design.

Basic List Management

Pros

Ease of import from CSV file and the ability to import additional fields

Cons

No suppression or segment filters for messages

Satisfied Customer

Pros

The ability to search transactions, and to be able to customize payment forms.

Cons

No auction feature for fundraising events.

Great Customer Service!

Even when there are problems, which are rare, the customer service team is always very helpful.

Pros

I love the customization options. There is so much we can change to meet our changing needs.

Cons

Sometimes there are strange bugs and things that seem more confusing than necessary.

Solid product

I find the MobileCause staff to be very helpful and knowledgeable. They are able to help us think outside the box and be creative with the system.

Pros

MobileCause is flexible enough for us to use it for a purpose it completely wasn't designed to do but met a need we have.

Cons

The admin site can be a bit tricky to understand.

Good Experience

MobileCause allows us to track our donations & giving and a quick and easy format. I like that PayPal and Constant Contact have been integrated and would like to see more enhancements like this.

Pros

It’s easy to use and reports are very easy to generate and new functionalities are always being added

Cons

It would be a “10” in my book if it incorporated the international community. It’s all U.S. based and for non profits reaching multiple countries it is limited.

Sometimes learning to set up forms is a little difficult but the support team is helpful

It does the basics, but entering donor data is quite difficult

Pros

We're able to go into the records and find past gifts quite easily

Cons

It is not easy to bulk upload gifts with donor info into FileMaker Pro. I'm wondering if you have worked with them to make a more efficient process.

review

Pros

it looks good and easy to navigate. has a nice user interface

Cons

it doesn't offer simple features like closing a donation option by a certain time or deleting or even archiving pages created for testing.

Mobile Cause

Alerting registrants of events of fundraising pages and also being able to reach them for event related notices

Pros

Texting portion to reach our base and registrants

Cons

Many numbers will unsubscribe from the platform

Fundraising Professional

Pros

Being able to code individual campaigns and send donors directly to that donor page. Thermometer for fundraising events is a very cool feature.

Cons

Don't understand crowdfunding vs. campaign. Would like the donation landing page with more features to add a photo and story or bio instead of tiling a photo or having a large photo.

We LOVE MobileCause!

Super pleased! The customer service and level of care we've received since day one has been stellar. We look forward to using the platform and seeing more successful results in our campaigns in the coming future. Thank you!

Pros

We have been happy customers for almost one year and can't imagine using another platform for all of our fundraising needs. MobileCause offers easy-to-use and create forms, fundraising crowdfunding pages, and event ticket & registration forms - of which we use ALL of these services! Our favorite was the dynamic fundraising thermometer we used for our gala last Spring that allowed donors to see their donations and messages in real time, and garnered excitement and encouragement for more donations that eventually led us to EXCEEDING our goal that evening!

Cons

It would be great if MobileCause offered a simple landing page website template (unlike the one you use for Crowdfunding) for events so all is consistent for ticketing and registration, and could include sponsorship pages (where sponsors can select their level and it is auto-tallied on the donation form, along with any tickets purchased), general info, and a page for the donation form.

Great company with awesome customer service

Pros

Customer service at MobileCause is absolutely fantastic. Whenever I've had questions or issues, I just give them a call and they walk me through trying to fix it. They've also made some pretty good updates throughout the years. Overall, we're satisfied!

Cons

One thing I don't love is that MobileCause doesn't offer an esasy givingform that can be embedded on a webpage.

Mixed feelings

Pros

The thermometer is great. Raising funds via mobilecause is mostly fine.

Cons

Creating events is REALLY not user friendly!

Mobile Cause

Mobile Cause enables us to process online donations. Credit card fees are fixed but monthly charges mean it isn't the cheapest in the market. However, it is secure and reliable.

Pros

Software is easy to use, donor pages easy to edit

Cons

It doesn't transfer directly into our database. It uses a card processor so batches from Mobile Cause don't always appear in exactly the same way on our bank statements (payments are processed at different times). Has text to give but no credit card capture to use for auctions or fundraising events.

Great Product!!!

A great platform for non-profits to raise funds, awareness and engage donors.

Pros

Very easy to use, collect funds from donors and lots of features! A wonderful tool for emerging and established non-profits alike.

Cons

Some of the texting platform is confusing for newbies and needs to be better explained (ie. multiple codes). Instructions could be simpler for donors as well with best practices. Forms could also offer more tweaks and petition pages need to be updated.