MobileCause puts YOU first

MobileCause became a component of our growth. Organizationally, we see MobileCause keywords now as hallmarks for our own milestones and achievements. Because MobileCause made funds processing and reporting so easy, we have been able to focus our energy and effort on building partner support rather than bogging down in administrative tasks. I can't recommend MobileCause highly enough.

Pros

The SERVICE. All the features are great. The forms and reports are easy to use. They are highly customizable so you can run multiple campaigns as well as maintain branding standards. But, by far, the best thing about MobileCause is their service. Whether you call or email - you reach a person AND that person helps get you an answer and resolution.

Cons

I would like to have an option for users to administer their own monthly gifts via a login process - a feature that is currently in development.

MC review

It has been great for our main fundraiser event - love the ease of capturing donations via credit card, as prior to it was all manual entry. Also love being able to communicate to donors via text and giving us more options.

Pros

Easy for registering guests for events, love the thermometer and interactive possibilities; texting to donate is a new option for our donors

Cons

I still seem to have a hard time finding where to make alterations to certain details on the backend, like where to change a fulfillment response, or remove a donation, etc. I also wish they would change the thermometer details where someone's name automatically shows up if they haven't entered other details - the system remembers their number and associates the name, but some people want to be anonymous on the thermometer, so i wish it would default to no details being shown. I also am disappointed with the large jump in pricing from Yr 1 to Yr 2, but trust that it won't happen again beyond this initial increase or it might be come hard to justify.

MobileCause exploded our outreach

We have benefitted from MobileCause tremendously and a significant portion of our online donors originate from MobileCause as a source and continue to give through MobileCause in a recurring manner.

Pros

Not only is it user-friendly to us as the non-profit, it is extremely accessible to our donors. Honestly, the best part about MobileCause is how it has increased our donor base. Aside from that, it is essentially seamless and has a wide array of features. It's multiple integrations with other services truly made it seamless to incorporate into our existing organization. We use it every single day, not just to track our donations but also the other features, such as the group fundraising aspect where donors can set up their own fundraisers. The impact on our company is clearly seen in the increase in profits, but also MobileCause just straight up makes fundraising easier.

Cons

Some donors seem to have trouble cancelling their donations themselves so maybe make the FAQ or directions on how to do that more accessible to them. Otherwise there are really no downsides to the service on the administrative end.

Disappointed with Ease of Use

I would not recommend this platform to small organizations that rely on volunteer support at the special events. The system is not intuitive to quickly train a volunteer. There are also too many levels to set up the system for a small organization with limited staff to dedicate their time to navigating the platform. The videos, and support provided by Mobile Cause were helpful during the set-up process, but could not help during the day of event issues that we encountered, thus causing our guests, volunteers, and staff much stress and disappointment.

Pros

Our organization selected Mobile Cause as donation platform based on the text to donate features demonstrated from our Sales Representative. For the most part, this feature works well when a donor has full understanding of their personal smart phone and texting features.

Cons

As a small non-profit, we had hopes that Mobile Cause would be a streamline platform that would allow us to capture donations without having to have a registration/auction service to process payments, manage registration, etc. If I had not had the excellent support of rep from the Mobile Cause Support Team, I would have been able to set up our event or manage all the day of issues we encountered with Text to Donate, ticketing, and payment. The issues we encountered are too many to list in this review. I have attempted to rectify our concerns with the Mobile Cause management with no success. We lost money due to the glitches in the system that have not been addresses to date.

Mobilecause makes creating a fundraising campaign easy!

Great tool to be able to fundraise quickly, very user friendly on the front end.

Pros

The ease of being able to set up a campaign makes this a great product. You also can create pages for individual donors who might wish to raise more money on their own.

Cons

Sometimes to activate certain features you have to contact their team and wait on their response. This does not always allow you to make a timely change. Also the limited number of campaigns based on how much you pay makes it difficult if you work on a large team.