MobileCause puts YOU first

MobileCause became a component of our growth. Organizationally, we see MobileCause keywords now as hallmarks for our own milestones and achievements. Because MobileCause made funds processing and reporting so easy, we have been able to focus our energy and effort on building partner support rather than bogging down in administrative tasks. I can't recommend MobileCause highly enough.

Pros

The SERVICE. All the features are great. The forms and reports are easy to use. They are highly customizable so you can run multiple campaigns as well as maintain branding standards. But, by far, the best thing about MobileCause is their service. Whether you call or email - you reach a person AND that person helps get you an answer and resolution.

Cons

I would like to have an option for users to administer their own monthly gifts via a login process - a feature that is currently in development.

Great for managing donations

I really like using MobileCause to manage our donations, not so much for registration or ticketing features but more so for donations. There are options for one-time or recurring gifts. The customized reports are nice, and MobileCause offers webinars to help you understand how to use their features or offer tips for big fundraising events.

Pros

Over the years they have updated their tools including more customization/personalization on their donation forms and communications. You can also select what to include in the reports for donations and record donations into campaigns depending on where you get or how you use donations. I also love the texting feature.

Cons

It's a little difficult and takes time to navigate the website to use its tools. You have to get familiar with where to access a certain text code or editing a certain form.

Director of Development

While we truly enjoy the functionality of the product, we would like to have additional support with the onboarding process and continued tech support.

Pros

Mobile Cause is great at integration with our database. When a donor gives through our website, Mobile Cause immediately adds that info to our database--takes a step out of our data input process, saving time and money.

Cons

It is VERY difficult to get assistance. When we have an issue, they are not easy to work with to resolve. Additionally, they do not issue invoices or receipts for charges causing problems for our auditors.

Disappointed with Ease of Use

I would not recommend this platform to small organizations that rely on volunteer support at the special events. The system is not intuitive to quickly train a volunteer. There are also too many levels to set up the system for a small organization with limited staff to dedicate their time to navigating the platform. The videos, and support provided by Mobile Cause were helpful during the set-up process, but could not help during the day of event issues that we encountered, thus causing our guests, volunteers, and staff much stress and disappointment.

Pros

Our organization selected Mobile Cause as donation platform based on the text to donate features demonstrated from our Sales Representative. For the most part, this feature works well when a donor has full understanding of their personal smart phone and texting features.

Cons

As a small non-profit, we had hopes that Mobile Cause would be a streamline platform that would allow us to capture donations without having to have a registration/auction service to process payments, manage registration, etc. If I had not had the excellent support of rep from the Mobile Cause Support Team, I would have been able to set up our event or manage all the day of issues we encountered with Text to Donate, ticketing, and payment. The issues we encountered are too many to list in this review. I have attempted to rectify our concerns with the Mobile Cause management with no success. We lost money due to the glitches in the system that have not been addresses to date.

MobileCause Review

I could not be happier with MobileCause. From the support team, to my account manager, to the digital specialist, they are so responsive and quick. I would recommend them to everyone looking for professional-looking and adaptive forms that are easy to use.

Pros

I like how it is constantly adapting to the needs of those of us that use it. With every update, it is becoming more dynamic, more user-friendly, and more flexible.

Cons

On our Giving Day, I wanted to make it as easy as possible for people to give to the area they wanted to without necessarily having to scroll through all of the teams. This resulted in my changing the pledges/keywords for every gift that came in to ensure that the designation was correct. Would love (and this is me just being selfish) that there was a way that the funds would go to the "buckets/teams" automatically. Again, looking at ease-of-use for the donor.