Blackbaud Fundraising Software

4.18 / 5 (17) FrontRunners

Our advisors have recommended this product 56 times in the last 30 days

About Blackbaud Fundraising

Blackbaud Fundraising is a cloud-based donation management platform, which helps businesses automate processes related to payment actions and track donor activities using communication tools. Key features include event management, online donations, donor database, donation tracking, mobile giving, payment processing, online forms and email marketing.

Designed for non-profit, education institutions and healthcare organizations, Blackbaud Fundraising allows firms to store all donor information in a unified repository for future reference. It enables enterprises to gain insights into campaign performance by generating reports based on supporters' behavioral, demographic and lifestyle characteristics. Additionally, it comes with a communication module to share co...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

17 Reviews of Blackbaud Fundraising

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(8)

8

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

December 2019

Jeffery from Stillwater Medical Foundation

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2019

Powerful CRM that will meet your needs!

Pros

This is a powerful CRM service/software. We've expanded our utilization over the years, but I still know there are areas we don't even scratch the surface of when it comes to compiling information on donors and potential donors. A few years ago we made the leap to RE:NXT, placing our data in the cloud -- it's wonderful to be able to access data from wherever I am, whether I need a phone number or address, or some data on donation history. I've been a Raiser's Edge user for 20+ years, and I have to say I can't imagine keeping track of our donors without it. From historical data to personal notations, you can keep so much info here (even uploading photos, documents, etc.). With RE:NXT we have integration between the CRM and our web site donation forms. They're easy to build and drop in to the coding for the site.

Cons

We've felt that there are a couple of things in the EVENTS module that we wish worked better for us/our organization, but that's a small hiccup when it comes to the functionality and quality of BB fundraising.

Reasons for Switching to Blackbaud Fundraising

The company was going out of business or had been purchased by Blackbaud (it's been so long, I don't remember exactly which one it was). At the time they recommended the switch to RE, so we checked it out and went with them.

March 2020

Barbara from St. Mary Magdalen School

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

very versitile

We have been able to move towards a more technology based fundraising using the justgiving portion of blackbaud for our jog-a-thon. Students created their own page and shared it for donations. This made tracking and acknowledging donations much more efficient.

Pros

We use etapestry and justgiving and have found it to be very useful. We have been able to easily link fundraising campaigns, event registration and forms to our website and then track information.

Cons

Extracting information can be somewhat challenging - once you learn their programing and how to create a query it becomes easier. They do provide a very large training database and a chat room for help.

Reasons for Choosing Blackbaud Fundraising

While Blackbaud was more expensive, it provides us with way more options and room to grow.

Reasons for Switching to Blackbaud Fundraising

We felt we had outgrown Trail Blazer and wanted to expand the online giving and registration aspect of our fundraising.

December 2019

Jeremy from Devereux Advanced Behavioral Health

Company Size: 1,001-5,000 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Customer support

5.0

Functionality

4.0

December 2019

Gets the Job Done

Overall it has helped us to keep all of our information consolidated in one place. This has increased productivity as we are no longer reliant on one person to have the information we need.

Pros

It is great to have all of our information consolidated into one spot. We have a fairly large national team and being able to keep all of our donor information and financial information in this spot is helpful. It also has helped us keep our financial records correct.

Cons

The interface is not very appealing. It also is not very easy to use, it takes a good bit of a time to learn the software and the ins and outs of the entire database.

September 2020

Jacob from Asbury Foundation

Company Size: 2-10 employees

Industry: Fund-Raising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

September 2020

Blackbaud Review

Overall Blackbaud is a great software program for donor management. I would highly recommend to all fundraising professionals.

Pros

It's a great way to track analytics for fundraising activities, gifts received and manage donor portfolio.

Cons

This software does work well with an android phone and there is no app which makes it less user friendly.

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Expensive but worth it for any CRM needs

We use Blackbaud Fundraising on a day to day basis to track donor records, giving, pledges, create crowdfunding pages and online donation templates.

Pros

Blackbaud Fundraising includes Raiser's Edge, Luminate Online, crowdfunding features. The Fundraising tools integrate very well and it's user friendly and intuitive. We are able to create an attractive and easy to use donation form for our website. It allows you to easily track donor giving, pledges, create donation pledges and integrate with Raiser's Edge and other tools well. NXT is a new feature we purchased which is expensive however it's an attractive interface to view and track donor pledge level and upgrades.

Cons

Blackbaud products tend to be very pricey and offer a ton of features however you only use about half of them on regular basis. It could be quite a challenge to create crowdfunding pages., definitely multiple steps. Sometimes the dashboard giving and queries show different numbers so there's some inconsistency. Their NXT new tool is amazing however it's pricey. It's great for major giving officer.