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ServiceNow Customer Service Management Alternatives

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OverviewReviews
Alternatives
ServiceNow Customer Service Management

Best 15 ServiceNow Customer Service Management Alternatives

ServiceNow Customer Service Management

ServiceNow Customer Service Management

4.3
(151)

Pricing: Available upon request

Free trial
Free version
On this page
  • Top Alternatives Preview
  • Alternatives
  • Popular Comparisons

Preview of Top ServiceNow Customer Service Management Alternatives

Main Product
ServiceNow Customer Service Management

ServiceNow Customer Service Management

4.3
(151)

Ratings Breakdown

  • 4.07Ease of use
  • 4.12Value for money
  • 4.19Customer support
  • 4.30Functionality

Pricing

Available upon request

Get Price
Top Alternative
Zoho CRM

Zoho CRM

4.3
(6954)

Ratings Breakdown

  • 4.15Ease of use
  • 4.29Value for money
  • 4.08Customer support
  • 4.27Functionality

Pricing

Starting at $14.00 per month

Get Price
Top Alternative
Zendesk Suite

Zendesk Suite

4.4
(4065)

Ratings Breakdown

  • 4.33Ease of use
  • 4.16Value for money
  • 4.26Customer support
  • 4.36Functionality

Pricing

Starting at $55.00 per month

Get Price
Top Alternative
SysAid

SysAid

4.5
(501)

Ratings Breakdown

  • 4.48Ease of use
  • 4.54Value for money
  • 4.50Customer support
  • 4.46Functionality

Pricing

Available upon request

Get Price
Top Alternative
Freshservice

Freshservice

4.5
(631)

Ratings Breakdown

  • 4.54Ease of use
  • 4.41Value for money
  • 4.54Customer support
  • 4.28Functionality

Pricing

Starting at $29.00 per month

Get Price
Top Alternative
Supportbench

Supportbench

4.9
(116)

Ratings Breakdown

  • 4.77Ease of use
  • 4.84Value for money
  • 4.88Customer support
  • 4.73Functionality

Pricing

Starting at $32.00 per month

Get Price

ServiceNow Customer Service Management Alternatives

Zoho CRM

Zoho CRM

4.3
(6954)

Starting Price: $14.00 per month

Free trial
Free version

Features Comparison

98%

Unique Features for Zoho CRM

  • Activity Dashboard
  • Appointment Management
  • Business Card/Badge Scanning
See All

2%

Shared Features with ServiceNow Customer Service Management

  • Prioritization

Integrations Comparison

100%

Unique Integrations for Zoho CRM

  • 2iNova Practice Management Software
  • ActiveCampaign
  • Avaya Experience Platform
See All

0%

Shared Integrations with ServiceNow Customer Service Management

  • No shared integrations
See Zoho CRM Screenshots
Zendesk Suite

Zendesk Suite

4.4
(4065)

Starting Price: $55.00 per month

Free trial
Free version

Features Comparison

100%

Unique Features for Zendesk Suite

  • Account Management
  • Activity Dashboard
  • Archiving & Retention
See All

0%

Shared Features with ServiceNow Customer Service Management

  • No shared features

Integrations Comparison

98%

Unique Integrations for Zendesk Suite

  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
See All

3%

Shared Integrations with ServiceNow Customer Service Management

  • 3CLogic
  • Five9
  • Jira
See All
See Zendesk Suite Screenshots
SysAid

SysAid

4.5
(501)

Pricing: Available upon request

Free trial
Free version

Features Comparison

87%

Unique Features for SysAid

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
See All

13%

Shared Features with ServiceNow Customer Service Management

  • API
  • Automated Routing
  • Customizable Fields
See All

Integrations Comparison

94%

Unique Integrations for SysAid

  • Asana
  • Docusign
  • Google Calendar
See All

6%

Shared Integrations with ServiceNow Customer Service Management

  • Jira
  • Microsoft Teams
See SysAid Screenshots
Freshservice

Freshservice

4.5
(631)

Starting Price: $29.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for Freshservice

  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
See All

8%

Shared Features with ServiceNow Customer Service Management

  • API
  • Automated Routing
  • Customizable Fields
See All

Integrations Comparison

98%

Unique Integrations for Freshservice

  • Amazon Redshift
  • BambooHR
  • Box
See All

2%

Shared Integrations with ServiceNow Customer Service Management

  • Jira
See Freshservice Screenshots
Supportbench

Supportbench

4.9
(116)

Starting Price: $32.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for Supportbench

  • Access Controls/Permissions
  • Activity Tracking
  • AI Copilot
See All

8%

Shared Features with ServiceNow Customer Service Management

  • Automated Routing
  • Prioritization
  • Reporting & Statistics
See All

Integrations Comparison

83%

Unique Integrations for Supportbench

  • Harvest
  • HubSpot CRM
  • LiveChat
See All

17%

Shared Integrations with ServiceNow Customer Service Management

  • Jira
  • Microsoft Teams
See Supportbench Screenshots
Salesforce Service Cloud

Salesforce Service Cloud

4.5
(810)

Starting Price: $25.00 per month

Free trial
Free version

Features Comparison

97%

Unique Features for Salesforce Service Cloud

  • Accounting Integration
  • Alerts/Notifications
  • Autoresponders
See All

3%

Shared Features with ServiceNow Customer Service Management

  • Computer Telephony Integration
  • Third-Party Integrations

Integrations Comparison

88%

Unique Integrations for Salesforce Service Cloud

  • CRM Analytics
  • CXone Mpower
  • Elastic Enterprise Search
See All

12%

Shared Integrations with ServiceNow Customer Service Management

  • Five9
  • Talkdesk
See Salesforce Service Cloud Screenshots
Freshdesk

Freshdesk

4.5
(3395)

Starting Price: $19.00 per month

Free trial
Free version

Features Comparison

97%

Unique Features for Freshdesk

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
See All

3%

Shared Features with ServiceNow Customer Service Management

  • Computer Telephony Integration
  • Prioritization

Integrations Comparison

95%

Unique Integrations for Freshdesk

  • Adobe Commerce
  • Aircall
  • Ameyo
See All

5%

Shared Integrations with ServiceNow Customer Service Management

  • Five9
  • Jira
  • Microsoft Teams
See All
See Freshdesk Screenshots
LiveAgent

LiveAgent

4.7
(1746)

Starting Price: $15.00 per month

Free trial
Free version

Features Comparison

98%

Unique Features for LiveAgent

  • Account Management
  • Activity Tracking
  • Agent Interface
See All

2%

Shared Features with ServiceNow Customer Service Management

  • Computer Telephony Integration

Integrations Comparison

98%

Unique Integrations for LiveAgent

  • Actio
  • ActiveCampaign
  • Adobe Commerce
See All

2%

Shared Integrations with ServiceNow Customer Service Management

  • Jira
  • Vonage Business Communications
See LiveAgent Screenshots
Zoho Desk

Zoho Desk

4.5
(2207)

Starting Price: $9.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for Zoho Desk

  • Account Management
  • Activity Dashboard
  • Assignment Management
See All

7%

Shared Features with ServiceNow Customer Service Management

  • API
  • Automated Routing
  • Computer Telephony Integration
See All

Integrations Comparison

97%

Unique Integrations for Zoho Desk

  • Aircall
  • Alegra
  • APPSeCONNECT
See All

3%

Shared Integrations with ServiceNow Customer Service Management

  • Jira
  • Microsoft Teams
See Zoho Desk Screenshots
JIRA Service Management

JIRA Service Management

4.5
(755)

Starting Price: $20.00 per month

Free trial
Free version

Features Comparison

90%

Unique Features for JIRA Service Management

  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
See All

10%

Shared Features with ServiceNow Customer Service Management

  • Automated Routing
  • Customizable Fields
  • Prioritization
See All

Integrations Comparison

98%

Unique Integrations for JIRA Service Management

  • 8x8 Contact Center
  • Asana
  • BigGantt
See All

2%

Shared Integrations with ServiceNow Customer Service Management

  • Jira
See JIRA Service Management Screenshots
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

4.4
(224)

Starting Price: $16.00 per month

Free trial
Free version

Features Comparison

87%

Unique Features for ManageEngine ServiceDesk Plus

  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
See All

13%

Shared Features with ServiceNow Customer Service Management

  • API
  • Automated Routing
  • Customizable Fields
See All

Integrations Comparison

88%

Unique Integrations for ManageEngine ServiceDesk Plus

  • ManageEngine ADManager Plus
  • ManageEngine ADSelfService Plus
  • ManageEngine Analytics Plus
See All

13%

Shared Integrations with ServiceNow Customer Service Management

  • Jira
  • Microsoft Teams
See ManageEngine ServiceDesk Plus Screenshots
Dynamics 365

Dynamics 365

4.4
(5800)

Starting Price: $50.00 per month

Free trial
Free version

Features Comparison

100%

Unique Features for Dynamics 365

  • Accounts Receivable
  • Asset Lifecycle Management
  • Billing & Invoicing
See All

0%

Shared Features with ServiceNow Customer Service Management

  • No shared features

Integrations Comparison

92%

Unique Integrations for Dynamics 365

  • ADP Workforce Now
  • airSlate SignNow
  • Ameyo
See All

8%

Shared Integrations with ServiceNow Customer Service Management

  • Five9
  • Microsoft Teams
See Dynamics 365 Screenshots
TeamSupport

TeamSupport

4.5
(847)

Starting Price: $29.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for TeamSupport

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
See All

8%

Shared Features with ServiceNow Customer Service Management

  • Automated Routing
  • Customizable Fields
  • Prioritization
See All

Integrations Comparison

95%

Unique Integrations for TeamSupport

  • Beanstalk
  • Customer Thermometer
  • Dropbox Business
See All

5%

Shared Integrations with ServiceNow Customer Service Management

  • Jira
  • Microsoft Teams
See TeamSupport Screenshots
OTRS

OTRS

4.4
(95)

Pricing: Available upon request

Free trial
Free version

Features Comparison

86%

Unique Features for OTRS

  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
See All

14%

Shared Features with ServiceNow Customer Service Management

  • Automated Routing
  • Customizable Fields
  • Prioritization
See All

Integrations Comparison

80%

Unique Integrations for OTRS

  • baramundi Management Suite
  • Bugzilla
  • Confluence
See All

20%

Shared Integrations with ServiceNow Customer Service Management

  • Jira
  • Microsoft Teams
See OTRS Screenshots
Help Scout

Help Scout

4.6
(225)

Starting Price: $55.00 per month

Free trial
Free version

Features Comparison

88%

Unique Features for Help Scout

  • Access Controls/Permissions
  • Alerts/Notifications
  • Chat/Messaging
See All

12%

Shared Features with ServiceNow Customer Service Management

  • API
  • Automated Routing
  • Customizable Fields
See All

Integrations Comparison

97%

Unique Integrations for Help Scout

  • ActiveCampaign
  • Aircall
  • AppFollow
See All

3%

Shared Integrations with ServiceNow Customer Service Management

  • Jira
  • Talkdesk
See Help Scout Screenshots

Popular ServiceNow Customer Service Management Comparisons

Freshdesk
Freshdesk vs ServiceNow Customer Service Management
LiveAgent
LiveAgent vs ServiceNow Customer Service Management
Zendesk Suite
Zendesk Suite vs ServiceNow Customer Service Management
Zoho Desk
Zoho Desk vs ServiceNow Customer Service Management
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