Best 15 Genesys Cloud CX Alternatives
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Preview of Top Genesys Cloud CX Alternatives
Genesys Cloud CX
Ratings Breakdown
- 4.39Ease of use
- 4.12Value for money
- 4.02Customer support
- 4.23Functionality
Pricing
Starting at $75.00 per month
Zendesk Suite
Ratings Breakdown
- 4.33Ease of use
- 4.16Value for money
- 4.26Customer support
- 4.36Functionality
Pricing
Starting at $39.00 per month
Five9
Ratings Breakdown
- 4.24Ease of use
- 4.02Value for money
- 4.32Customer support
- 4.11Functionality
Pricing
Starting at $119.00 per month
Amazon Connect
Ratings Breakdown
- 4.51Ease of use
- 4.33Value for money
- 4.45Customer support
- 4.39Functionality
Pricing
Available upon request
Convoso
Ratings Breakdown
- 4.64Ease of use
- 4.48Value for money
- 4.52Customer support
- 4.50Functionality
Pricing
Starting at $90.00 per month
DialedIn CCaaS
Ratings Breakdown
- 4.84Ease of use
- 4.70Value for money
- 4.79Customer support
- 4.76Functionality
Pricing
Starting at $25.00 per month
Genesys Cloud CX Alternatives
Starting Price: $39.00 per month
Features Comparison
97%
Unique Features for Zendesk Suite
- Account Management
- Activity Dashboard
- Archiving & Retention
3%
Shared Features with Genesys Cloud CX
- Offline Form
- On-Demand Recording
Integrations Comparison
99%
Unique Integrations for Zendesk Suite
- 123FormBuilder
- 3CLogic
- ActiveCampaign
2%
Shared Integrations with Genesys Cloud CX
- OneLogin
- Pivotal Tracker
- UserVoice
Starting Price: $119.00 per month
Features Comparison
95%
Unique Features for Five9
- AI Copilot
- AI/Machine Learning
- Alerts/Escalation
5%
Shared Features with Genesys Cloud CX
- Live Chat
- On-Demand Recording
- Workflow Management
Integrations Comparison
75%
Unique Integrations for Five9
- Dynamics 365
- Freshdesk
- Microsoft Teams
25%
Shared Integrations with Genesys Cloud CX
- Oracle Service
- Salesforce Service Cloud
- ServiceNow
Pricing: Available upon request
Features Comparison
100%
Unique Features for Amazon Connect
- API
- Automated Responses
- Automated Routing
0%
Shared Features with Genesys Cloud CX
- No shared features
Integrations Comparison
90%
Unique Integrations for Amazon Connect
- Aceyus
- Amazon Aurora
- Amazon DynamoDB
10%
Shared Integrations with Genesys Cloud CX
- Salesforce Service Cloud
- ServiceNow
- Zendesk Suite
Starting Price: $90.00 per month
Features Comparison
98%
Unique Features for Convoso
- Alerts/Notifications
- API
- Auto-Dialer
2%
Shared Features with Genesys Cloud CX
- Workflow Management
Integrations Comparison
92%
Unique Integrations for Convoso
- Balto
- Dynamics 365 Business Central
- Google Maps
8%
Shared Integrations with Genesys Cloud CX
- Zendesk Suite
Starting Price: $25.00 per month
Features Comparison
94%
Unique Features for DialedIn CCaaS
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
6%
Shared Features with Genesys Cloud CX
- Agent Interface
- Call Reporting
- Chatbot
Integrations Comparison
100%
Unique Integrations for DialedIn CCaaS
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
0%
Shared Integrations with Genesys Cloud CX
- No shared integrations
Starting Price: $25.00 per month
Features Comparison
98%
Unique Features for Salesforce Service Cloud
- Alerts/Notifications
- Autoresponders
- Calendar Management
2%
Shared Features with Genesys Cloud CX
- Proactive Chat
Integrations Comparison
100%
Unique Integrations for Salesforce Service Cloud
- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
0%
Shared Integrations with Genesys Cloud CX
- No shared integrations
Starting Price: $29.00 per month
Features Comparison
93%
Unique Features for Ringover
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
7%
Shared Features with Genesys Cloud CX
- Activity Tracking
- Agent Interface
- Live Chat
Integrations Comparison
92%
Unique Integrations for Ringover
- Access Vincere Evo
- ActiveCampaign
- Amazon S3
8%
Shared Integrations with Genesys Cloud CX
- Google Workspace
- Microsoft Azure
- Zendesk Suite
Starting Price: $15.00 per month
Features Comparison
92%
Unique Features for LiveAgent
- Account Management
- Archiving & Retention
- Batch Communications
8%
Shared Features with Genesys Cloud CX
- Activity Tracking
- Agent Interface
- Live Chat
Integrations Comparison
100%
Unique Integrations for LiveAgent
- Actio
- ActiveCampaign
- Adobe Commerce
0%
Shared Integrations with Genesys Cloud CX
- No shared integrations
Starting Price: $25.00 per month
Features Comparison
93%
Unique Features for Nextiva
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
7%
Shared Features with Genesys Cloud CX
- Agent Interface
- Live Chat
- Offline Form
Integrations Comparison
83%
Unique Integrations for Nextiva
- Act!
- Bullhorn ATS & CRM
- ConnectWise Automate
17%
Shared Integrations with Genesys Cloud CX
- Google Workspace
- ServiceNow
- Zendesk Suite
Starting Price: $295.00 one time
Features Comparison
95%
Unique Features for Calabrio ONE
- AI/Machine Learning
- Alerts/Escalation
- Call Monitoring
5%
Shared Features with Genesys Cloud CX
- Activity Tracking
- Agent Interface
Integrations Comparison
0%
Unique Integrations for Calabrio ONE
- No unique integrations
0%
Shared Integrations with Genesys Cloud CX
- No shared integrations
Starting Price: $1.00 per month
Features Comparison
92%
Unique Features for CallHippo
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
8%
Shared Features with Genesys Cloud CX
- Activity Tracking
- Agent Interface
- On-Demand Recording
Integrations Comparison
95%
Unique Integrations for CallHippo
- Airtable
- Constant Contact
- Dynamics 365
5%
Shared Integrations with Genesys Cloud CX
- Zendesk Suite
Starting Price: $19.00 per month
Features Comparison
95%
Unique Features for Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- AI Copilot
5%
Shared Features with Genesys Cloud CX
- Activity Tracking
- Live Chat
- Workflow Management
Integrations Comparison
95%
Unique Integrations for Freshdesk
- Adobe Commerce
- Aircall
- Ameyo
5%
Shared Integrations with Genesys Cloud CX
- Google Workspace
- OneLogin
- Pivotal Tracker
Starting Price: $71.00 per month
Features Comparison
93%
Unique Features for CXone Mpower
- Access Controls/Permissions
- Activity Dashboard
- AI Copilot
7%
Shared Features with Genesys Cloud CX
- Activity Tracking
- Chatbot
- Live Chat
Integrations Comparison
86%
Unique Integrations for CXone Mpower
- AnswerDash
- Bullhorn ATS & CRM
- CallVU
14%
Shared Integrations with Genesys Cloud CX
- livepro
- Oracle Service
- ServiceNow
Starting Price: $9.00 per month
Features Comparison
95%
Unique Features for Zoho Desk
- Account Management
- Activity Dashboard
- API
5%
Shared Features with Genesys Cloud CX
- Chatbot
- Live Chat
- Proactive Chat
Integrations Comparison
99%
Unique Integrations for Zoho Desk
- Aircall
- Alegra
- APPSeCONNECT
1%
Shared Integrations with Genesys Cloud CX
- Google Workspace
Starting Price: $80.00 per year
Features Comparison
97%
Unique Features for UJET
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
3%
Shared Features with Genesys Cloud CX
- Live Chat
Integrations Comparison
63%
Unique Integrations for UJET
- Freshdesk
- HubSpot CRM
- Kustomer
38%
Shared Integrations with Genesys Cloud CX
- ServiceNow
- Verint Workforce Management
- Zendesk Suite
Popular Genesys Cloud CX Comparisons
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