Best Call Center Workforce Management Software of 2026 - Page 2
Updated January 27, 2025 at 9:55 AM
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Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. ...Read more about Alvaria Cloud
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operat...Read more about 8x8 Contact Center
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Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product compa...Read more about Servetel
BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phon...Read more about BroadVoice Cloud PBX
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Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Fie...Read more about Dynamics 365
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Evolve IP’s omnichannel contact center helps organizations manage voice, telephonic, email and other communications on a central...Read more about Contact Center as a Service (CCaaS)
Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated ph...Read more about Ytel
Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, intera...Read more about Genesys Cloud CX
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RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology and user-fri...Read more about RingCX
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Aspect Workforce is a premier workforce management (WFM) solution, built to drive productivity, efficiency, and employee satisfa...Read more about Aspect Workforce
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CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital messaging to c...Read more about CXone Mpower
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Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relationships in ...Read more about Bitrix24
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DCDial offers a cloud-based auto-dialer solution that helps businesses of all sizes manage call and text communications. The pla...Read more about DCDial
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Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distr...Read more about Puzzel
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Content Guru storm® is a cloud-based contact center solution for organizations of all size, from enterprises to medium-sized bus...Read more about storm
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Insightful is a workforce analytics platform designed to help you improve how your teams operate. It captures real-time data on...Read more about Insightful
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Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligenc...Read more about Modjo
LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform...Read more about LeadDesk
Choosing the right communication platform can feel overwhelming. Streams.AI by PanTerra Networks was built to take the complexit...Read more about PanTerra Streams
Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including v...Read more about Avaya Experience Platform
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Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact cent...Read more about Callbox
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Samu is a call center workforce management software that helps businesses capture, transcribe and analyze video calls to gain in...Read more about Samu
CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics...Read more about CallAI
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Surfboard is a scheduling & shift planning software platform for customer support teams. Forecasting, shift planning, scheduli...Read more about Surfboard
Designed for businesses of all sizes, SalesLens is a cloud-based platform that helps analyze sales strategy calls, add employee ...Read more about SalesLens