1 million+ businesses helped. Get advice
  • Software Categories
    View All
  • Company
    About UsVendors

    • Get 1-on-1 advice in 15 minutes. It's free.

    Start Now
    Advisor's headshot
Software Advice Logo
Get Free Advice
Home

/

Customer Service Software

/

Salesforce Service Cloud

/

Salesforce Service Cloud Alternatives

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
OverviewReviews
Alternatives
Salesforce Service Cloud

Best 15 Salesforce Service Cloud Alternatives

Salesforce Service Cloud

Salesforce Service Cloud

4.5
(811)

Starting Price: $25.00 per month

Free trial
Free version
On this page
  • Top Alternatives Preview
  • Alternatives
  • Popular Comparisons

Preview of Top Salesforce Service Cloud Alternatives

Main Product
Salesforce Service Cloud

Salesforce Service Cloud

4.5
(811)

Ratings Breakdown

  • 4.10Ease of use
  • 4.16Value for money
  • 4.25Customer support
  • 4.40Functionality

Pricing

Starting at $25.00 per month

Get Price
Top Alternative
SAP Customer Experience

SAP Customer Experience

4.3
(245)

Ratings Breakdown

  • 3.85Ease of use
  • 4.02Value for money
  • 4.15Customer support
  • 4.23Functionality

Pricing

Starting at $58.00 per month

Get Price
Top Alternative
Zendesk Suite

Zendesk Suite

4.4
(4066)

Ratings Breakdown

  • 4.32Ease of use
  • 4.16Value for money
  • 4.26Customer support
  • 4.36Functionality

Pricing

Starting at $39.00 per month

Get Price
Top Alternative
Salesforce Sales Cloud

Salesforce Sales Cloud

4.4
(18760)

Ratings Breakdown

  • 3.99Ease of use
  • 4.05Value for money
  • 4.12Customer support
  • 4.38Functionality

Pricing

Starting at $25.00 per month

Get Price
Top Alternative
Supportbench

Supportbench

4.9
(116)

Ratings Breakdown

  • 4.77Ease of use
  • 4.84Value for money
  • 4.88Customer support
  • 4.73Functionality

Pricing

Starting at $32.00 per month

Get Price
Top Alternative
LiveChat

LiveChat

4.6
(1708)

Ratings Breakdown

  • 4.65Ease of use
  • 4.50Value for money
  • 4.59Customer support
  • 4.48Functionality

Pricing

Starting at $25.00 per month

Get Price

Salesforce Service Cloud Alternatives

SAP Customer Experience

SAP Customer Experience

4.3
(245)

Starting Price: $58.00 per month

Free trial
Free version

Features Comparison

100%

Unique Features for SAP Customer Experience

  • Automated Routing
  • Campaign Management
  • Campaign Planning
See All

0%

Shared Features with Salesforce Service Cloud

  • No shared features

Integrations Comparison

0%

Unique Integrations for SAP Customer Experience

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See SAP Customer Experience Screenshots
Zendesk Suite

Zendesk Suite

4.4
(4066)

Starting Price: $39.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for Zendesk Suite

  • Account Management
  • Activity Dashboard
  • Archiving & Retention
See All

7%

Shared Features with Salesforce Service Cloud

  • Catalog Management
  • File Sharing
  • Issue Management
See All

Integrations Comparison

0%

Unique Integrations for Zendesk Suite

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Zendesk Suite Screenshots
Salesforce Sales Cloud

Salesforce Sales Cloud

4.4
(18760)

Starting Price: $25.00 per month

Free trial
Free version

Features Comparison

98%

Unique Features for Salesforce Sales Cloud

  • Activity Dashboard
  • Activity Tracking
  • AI/Machine Learning
See All

2%

Shared Features with Salesforce Service Cloud

  • Real-Time Reporting

Integrations Comparison

0%

Unique Integrations for Salesforce Sales Cloud

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Salesforce Sales Cloud Screenshots
Supportbench

Supportbench

4.9
(116)

Starting Price: $32.00 per month

Free trial
Free version

Features Comparison

95%

Unique Features for Supportbench

  • Access Controls/Permissions
  • Activity Tracking
  • AI Copilot
See All

5%

Shared Features with Salesforce Service Cloud

  • Catalog Management
  • Issue Management
  • Issue Tracking

Integrations Comparison

0%

Unique Integrations for Supportbench

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Supportbench Screenshots
LiveChat

LiveChat

4.6
(1708)

Starting Price: $25.00 per month

Free trial
Free version

Features Comparison

95%

Unique Features for LiveChat

  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
See All

5%

Shared Features with Salesforce Service Cloud

  • File Sharing
  • Proactive Chat
  • Real-Time Reporting

Integrations Comparison

0%

Unique Integrations for LiveChat

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See LiveChat Screenshots
Jobber

Jobber

4.6
(1415)

Starting Price: $39.00 per month

Free trial
Free version

Features Comparison

97%

Unique Features for Jobber

  • Access Controls/Permissions
  • Activity Tracking
  • Appointment Management
See All

3%

Shared Features with Salesforce Service Cloud

  • Employee Scheduling
  • Real-Time Reporting

Integrations Comparison

0%

Unique Integrations for Jobber

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Jobber Screenshots
LiveAgent

LiveAgent

4.7
(1749)

Starting Price: $15.00 per month

Free trial
Free version

Features Comparison

97%

Unique Features for LiveAgent

  • Account Management
  • Activity Tracking
  • Agent Interface
See All

3%

Shared Features with Salesforce Service Cloud

  • Catalog Management
  • Issue Tracking

Integrations Comparison

0%

Unique Integrations for LiveAgent

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See LiveAgent Screenshots
Housecall Pro

Housecall Pro

4.7
(2736)

Starting Price: $79.00 per month

Free trial
Free version

Features Comparison

97%

Unique Features for Housecall Pro

  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
See All

3%

Shared Features with Salesforce Service Cloud

  • Job Management
  • Reminders

Integrations Comparison

0%

Unique Integrations for Housecall Pro

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Housecall Pro Screenshots
Freshdesk

Freshdesk

4.5
(3396)

Starting Price: $19.00 per month

Free trial
Free version

Features Comparison

95%

Unique Features for Freshdesk

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
See All

5%

Shared Features with Salesforce Service Cloud

  • File Sharing
  • Issue Management
  • Issue Tracking

Integrations Comparison

0%

Unique Integrations for Freshdesk

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Freshdesk Screenshots
Dynamics 365

Dynamics 365

4.4
(5806)

Starting Price: $50.00 per month

Free trial
Free version

Features Comparison

98%

Unique Features for Dynamics 365

  • Accounts Receivable
  • Asset Lifecycle Management
  • Billing & Invoicing
See All

2%

Shared Features with Salesforce Service Cloud

  • Inventory Management

Integrations Comparison

0%

Unique Integrations for Dynamics 365

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Dynamics 365 Screenshots
Tidio

Tidio

4.7
(590)

Starting Price: $24.17 per month

Free trial
Free version

Features Comparison

97%

Unique Features for Tidio

  • Activity Tracking
  • AI/Machine Learning
  • Alerts/Escalation
See All

3%

Shared Features with Salesforce Service Cloud

  • File Sharing
  • Proactive Chat

Integrations Comparison

0%

Unique Integrations for Tidio

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Tidio Screenshots
Intercom

Intercom

4.5
(1130)

Starting Price: $39.00 per month

Free trial
Free version

Features Comparison

95%

Unique Features for Intercom

  • Access Controls/Permissions
  • Activity Dashboard
  • Automated Responses
See All

5%

Shared Features with Salesforce Service Cloud

  • Catalog Management
  • File Sharing
  • Proactive Chat

Integrations Comparison

0%

Unique Integrations for Intercom

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Intercom Screenshots
Zoho Desk

Zoho Desk

4.5
(2209)

Starting Price: $9.00 per month

Free trial
Free version

Features Comparison

95%

Unique Features for Zoho Desk

  • Account Management
  • Activity Dashboard
  • API
See All

5%

Shared Features with Salesforce Service Cloud

  • Issue Tracking
  • Proactive Chat
  • Real-Time Reporting

Integrations Comparison

0%

Unique Integrations for Zoho Desk

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Zoho Desk Screenshots
Bitrix24

Bitrix24

4.2
(979)

Starting Price: €61.00 per month

Free trial
Free version

Features Comparison

98%

Unique Features for Bitrix24

  • API
  • Approval Process Control
  • Approval Workflow
See All

2%

Shared Features with Salesforce Service Cloud

  • Issue Management

Integrations Comparison

0%

Unique Integrations for Bitrix24

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Bitrix24 Screenshots
Odoo

Odoo

4.2
(1288)

Starting Price: $31.10 per month

Free trial
Free version

Features Comparison

93%

Unique Features for Odoo

  • Activity Tracking
  • Approval Process Control
  • Attendee Management
See All

7%

Shared Features with Salesforce Service Cloud

  • Catalog Management
  • File Sharing
  • Issue Management
See All

Integrations Comparison

0%

Unique Integrations for Odoo

  • No unique integrations

0%

Shared Integrations with Salesforce Service Cloud

  • No shared integrations
See Odoo Screenshots

Popular Salesforce Service Cloud Comparisons

Salesforce Sales Cloud
Salesforce Sales Cloud vs Salesforce Service Cloud
Zendesk Suite
Zendesk Suite vs Salesforce Service Cloud
LiveChat
LiveChat vs Salesforce Service Cloud
Jobber
Jobber vs Salesforce Service Cloud
Advisor Get Price CTA Image

Still Not Sure?

Our experts can help you compare Salesforce Service Cloud with other top options, so you can find the best fit for your needs.