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Updated January 27, 2025

Best IVR software of 2026: which is right for you?

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Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relationships in ...Read more about Bitrix24

Free trial
Free version
Integrations
Google Docs
Google Docs
+71 more

Bitrix24's Best Rated Features

4.88Client Database

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Bitrix24's Worst Rated Features

3.47Activity Dashboard

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JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one pl...Read more about JustCall

Free trial
Free version
Integrations
Slack
Slack
+68 more

JustCall's Best Rated Features

4.46Call Recording

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JustCall's Worst Rated Features

3.25Customizable Templates

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Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. I...Read more about 8x8 Work

Free trial
Free version
Integrations
Slack
Slack
+10 more

8x8 Work's Best Rated Features

4.53Customizable Caller ID

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8x8 Work's Worst Rated Features

3.63Purchasing & Receiving

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Overview Callvu is the Compliance + Completion Layer for modern, regulated customer experience stacks. It ensures high-stakes cu...Read more about CallVU

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Free trial
Free version
Integrations
Talkdesk
Talkdesk
+2 more

CenturionCARES, Inc. designs and manufactures state-of-the-art software solutions that enable organizations of all sizes to opti...Read more about CenturionCARES

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Free version

DCDial offers a cloud-based auto-dialer solution that helps businesses of all sizes manage call and text communications. The pla...Read more about DCDial

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Salesforce-only. Fastcall is a "powered by Twilio" CTI solution for phone, video, SMS, and mobile that is 100% dedicated to and ...Read more about Fastcall

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Integrations
Salesforce Sales Cloud
Salesforce Sales Cloud
+3 more

Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as co...Read more about HGS Agent X

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Humach is a cloud-based call center solution that provides plug and play customer service functionalities to businesses across v...Read more about Humach

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Free version

eXsight Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call mo...Read more about Omnis

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Free version
Integrations
WhatsApp
WhatsApp
+4 more

Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distr...Read more about Puzzel

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Free version

TeleCMI is a cloud phone system provider offering products like virtual number, toll-free number, auto dialer, IVR service syste...Read more about Telecmi

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Free version
Integrations
Zoho CRM
Zoho CRM
+4 more

Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conver...Read more about Uniphore

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Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features include call ...Read more about Verascape

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Free version

VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number p...Read more about VoIP.ms

Free trial
Free version

VoIP.ms's Best Rated Features

4.81VoIP Connection

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VoIP.ms's Worst Rated Features

4.0Voicemail Transcription

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Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support team...Read more about Squaretalk

Free trial
Free version
Integrations
Google Drive
Google Drive
+15 more

Squaretalk's Best Rated Features

4.87Caller ID

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Squaretalk's Worst Rated Features

4.64VoIP Connection

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LiveAgent is a cloud-based help Ddsk solution for eCommerce businesses at the small and midsize levels. The platform offers live...Read more about LiveAgent

Free trial
Free version
Integrations
PayPal
PayPal
+104 more

LiveAgent's Best Rated Features

5.0Real-Time Monitoring

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LiveAgent's Worst Rated Features

3.75Mobile App

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For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need...Read more about Gladly

Free trial
Free version
Integrations
Slack
Slack
+31 more

Gladly's Best Rated Features

4.91Real-time Consumer-facing Chat

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Gladly's Worst Rated Features

4.0Negative Feedback Management

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Global Call Forwarding is a provider of toll-free, international, and local phone numbers. Buy virtual phone numbers from more ...Read more about Global Call Forwarding

Free trial
Free version

Global Call Forwarding's Best Rated Features

4.90VoIP Connection

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Global Call Forwarding's Worst Rated Features

4.50Activity Dashboard

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Dialshree offers a single point of access to all the information they need regarding leads, opportunities, accounts, contacts, a...Read more about Dialshree

Free trial
Free version
Integrations
SugarCRM
SugarCRM
+3 more

Dialshree's Best Rated Features

4.90Campaign Management

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Dialshree's Worst Rated Features

4.43Lead Management

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Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect th...Read more about Spoke Phone

Free trial
Free version
Integrations
Slack
Slack
+17 more

Spoke Phone's Best Rated Features

4.75Call Routing

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Spoke Phone's Worst Rated Features

4.43Mobile Access

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Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents in real-tim...Read more about Kavkom

Free trial
Free version
Integrations
Dropbox Business
Dropbox Business
+5 more

SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service pro...Read more about SparkTG VCC

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Free version
Integrations
Zoho CRM
Zoho CRM
+7 more

SparkTG VCC's Best Rated Features

5.0Reporting/Analytics

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SparkTG VCC's Worst Rated Features

4.63Automatic Call Distribution

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Rinkel is telephone software designed by entrepreneurs for entrepreneurs. Ordering and setting it up is extremely easy; you just...Read more about Rinkel

Free trial
Free version

Rinkel's Best Rated Features

4.89Call Transfer

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Rinkel's Worst Rated Features

4.50Call Recording

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Replicant allows businesses to establish and manage an autonomous contact center powered by the Thinking Machine to streamline c...Read more about Replicant

Free trial
Free version
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