Best 5 Intercom Alternatives
Updated July 3, 2025 at 5:30 AM
Written by Amita Jain
Senior Content Writer
Edited by Parul Sharma
Editor
- Our Summary
- Top Alternatives Preview
- Top Alternatives
- Additional Alternatives
Our Summary
Top Alternatives
See More Alternatives
Why you may need an alternative for Intercom:
While Intercom is a popular customer communication platform with AI-powered capabilities, many businesses find its high pricing and complex billing structure difficult to justify, especially for smaller teams or those using only a fraction of its capabilities. In such cases, alternatives like tawk.to offer an accessible entry point for budget-conscious businesses. Some companies may need more specialized tools that Intercom doesn't fully support, such as Drift for lead routing and conversational marketing tools, Salesforce Marketing Cloud Account Engagement for integrated CRM and lead nurturing, or the omnichannel support workflows of Zendesk Suite.
Even for simpler communication needs, Intercom’s features and pricing tiers can feel overwhelming. Businesses looking for a lightweight platform and message-based communication may turn to Chekkit. Whether your concern is cost, complexity, or capability gaps, the alternatives below are frequently chosen by teams looking for a better fit.
Free 15 minute consultation for your personalized Intercom alternative list
Our expert software selection advisors have helped over one million companies the right software for their needs.
Preview of Top Intercom Alternatives
Intercom
Ratings Breakdown
- 4.38Ease of use
- 3.99Value for money
- 4.26Customer support
- 4.38Functionality
Pricing
Starting at $39.00 per month
tawk.to
Ratings Breakdown
- 4.55Ease of use
- 4.64Value for money
- 4.34Customer support
- 4.40Functionality
Pricing
Available upon request
Zendesk Suite
Ratings Breakdown
- 4.33Ease of use
- 4.16Value for money
- 4.26Customer support
- 4.36Functionality
Pricing
Starting at $39.00 per month
Salesforce Marketing Cloud Account Engagement
Ratings Breakdown
- 3.83Ease of use
- 3.76Value for money
- 3.86Customer support
- 3.99Functionality
Pricing
Starting at $1250.00 per month
Chekkit
Ratings Breakdown
- 4.93Ease of use
- 4.80Value for money
- 4.88Customer support
- 4.78Functionality
Pricing
Starting at $149.00 per month
Drift
Ratings Breakdown
- 4.42Ease of use
- 4.12Value for money
- 4.36Customer support
- 4.34Functionality
Pricing
Available upon request
Top Intercom Alternatives
tawk.to
Pricing: Available upon request
tawk.to's Best Rated Features
tawk.to
- 4.70Support Ticket Management
- 4.67Autoresponders
- 4.66Real-time Consumer-facing Chat
Intercom Comparison
- 4.21Support Ticket Management
- 4.34Autoresponders
- 4.64Real-time Consumer-facing Chat
Features Comparison
4%
Unique Features for tawk.to
- Real-Time Analytics
96%
Shared Features with Intercom
- Activity Dashboard
- API
- Autoresponders
Integrations Comparison
86%
Unique Integrations for tawk.to
- Adobe Commerce
- BigCommerce
- Cayzu
14%
Shared Integrations with Intercom
- Shopify
- WordPress
Starting Price: $39.00 per month
Zendesk Suite's Best Rated Features
Zendesk Suite
- 4.70Communication Management
- 4.64Canned Responses
- 4.56File Sharing
Intercom Comparison
- 4.71Communication Management
- 4.09Canned Responses
- 4.41File Sharing
Features Comparison
57%
Unique Features for Zendesk Suite
- Account Alerts
- Account Management
- Alerts/Notifications
43%
Shared Features with Intercom
- Activity Dashboard
- Activity Tracking
- AI Copilot
Integrations Comparison
87%
Unique Integrations for Zendesk Suite
- 123FormBuilder
- 3CLogic
- ActiveCampaign
13%
Shared Integrations with Intercom
- Aircall
- Calendly
- Geckoboard
Starting Price: $1250.00 per month
Salesforce Marketing Cloud Account Engagement's Best Rated Features
Salesforce Marketing Cloud Account Engagement
- 4.67CRM
- 4.50CAN-SPAM Compliance
- 4.47Email Campaign Management
Intercom Comparison
- 4.30CRM
- 4.43CAN-SPAM Compliance
- 4.28Email Campaign Management
Features Comparison
41%
Unique Features for Salesforce Marketing Cloud Account Engagement
- A/B Testing
- Campaign Planning
- Campaign Tracking
59%
Shared Features with Intercom
- Access Controls/Permissions
- Campaign Analytics
- Campaign Management
Integrations Comparison
74%
Unique Integrations for Salesforce Marketing Cloud Account Engagement
- Eventbrite
- Gmail
- GoodData
26%
Shared Integrations with Intercom
- Google Analytics 360
- Meta for Business
- Salesforce Sales Cloud
Chekkit
Starting Price: $149.00 per month
Chekkit's Best Rated Features
Chekkit
- 5.0Customizable Branding
- 4.91Real-time Consumer-facing Chat
- 4.85Mobile Access
Intercom Comparison
- 4.31Customizable Branding
- 4.64Real-time Consumer-facing Chat
- 4.27Mobile Access
Features Comparison
35%
Unique Features for Chekkit
- On-Demand Communications
- Personalization
- Reminders
65%
Shared Features with Intercom
- 2-Way Messaging
- Activity Dashboard
- Autoresponders
Integrations Comparison
73%
Unique Integrations for Chekkit
- ActiveCampaign
- CallRail
- Gmail
27%
Shared Integrations with Intercom
- Calendly
- Google Analytics 360
- Slack
Drift
Pricing: Available upon request
Drift's Best Rated Features
Drift
- 5.0Contact Database
- 4.90Real-time Consumer-facing Chat
- 4.70Transcripts/Chat History
Intercom Comparison
- 4.47Contact Database
- 4.64Real-time Consumer-facing Chat
- 4.46Transcripts/Chat History
Features Comparison
21%
Unique Features for Drift
- AI/Machine Learning
- Appointment Management
- Calendar Sync
79%
Shared Features with Intercom
- Automated Responses
- Autoresponders
- Campaign Management
Integrations Comparison
35%
Unique Integrations for Drift
- Demandbase One
- Drip
- Help Scout
65%
Shared Integrations with Intercom
- Front
- Google Analytics 360
- Google Calendar
Our Methodology
Our objective research is based on market demand signals along with an analysis of our proprietary data, including product information and verified user ratings and reviews, as of February 2026.
To be eligible, products had to meet at least one of the following criteria:
- Be considered a popular Intercom alternative based on our analysis of online search trends where users compare the two systems.
- Emerge as one of the top-mentioned products in Software Advice reviews that reviewers switched to from Intercom, or considered as alternatives when selecting Intercom.
- Show popular demand in a software category shared with Intercom by being among the products that users most commonly inquire about on its Software Advice profile page.
- Rank among one of the highest-rated Intercom competitors.
The selected products also met these requirements:
- Have at least 20 published reviews in the past 2 years as of the analysis period.
- Demonstrate U.S. market presence based on factors such as the availability of U.S.-based reviews and product website research.
In certain cases, depending on the product we’re considering alternatives for, we may expand our selection criteria based on our market insights to ensure we’re providing the best options for buyers.
To offer users a varied selection of vendors to consider, we restrict the number of products from the same software vendor on the list. If several products from the same vendor qualify for inclusion, we select the one most often searched as a Intercom competitor according to online search trends.
Additional Intercom Alternatives
Starting Price: $25.00 per month
Features Comparison
67%
Unique Features for Salesforce Sales Cloud
- Accounting
- Accounting Integration
- Ad hoc Reporting
33%
Shared Features with Intercom
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
89%
Unique Integrations for Salesforce Sales Cloud
- Birdeye
- Box
- ClearSlide
11%
Shared Integrations with Intercom
- Mailchimp
- Slack
- WordPress
Starting Price: $25.00 per month
Features Comparison
56%
Unique Features for Salesforce Service Cloud
- Accounting Integration
- Alerts/Notifications
- Appointment Management
44%
Shared Features with Intercom
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
94%
Unique Integrations for Salesforce Service Cloud
- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
6%
Shared Integrations with Intercom
- Salesforce Sales Cloud
Starting Price: $24.00 per month
Features Comparison
21%
Unique Features for LiveChat
- Alerts/Notifications
- Call Center Management
- Conversation Intelligence
79%
Shared Features with Intercom
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
79%
Unique Integrations for LiveChat
- 1CRM
- 1Password
- 2way
21%
Shared Integrations with Intercom
- Campaign Monitor by Marigold
- GitHub
- Google Analytics 360
Starting Price: $15.00 per month
Features Comparison
52%
Unique Features for LiveAgent
- Account Management
- Agent Interface
- Alerts/Notifications
48%
Shared Features with Intercom
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
80%
Unique Integrations for LiveAgent
- Actio
- ActiveCampaign
- Adobe Commerce
20%
Shared Integrations with Intercom
- ClickUp
- Delighted
- Google Analytics 360
Starting Price: $19.00 per month
Features Comparison
47%
Unique Features for Freshdesk
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
53%
Shared Features with Intercom
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
76%
Unique Integrations for Freshdesk
- Adobe Commerce
- Ameyo
- BigCommerce
24%
Shared Integrations with Intercom
- Aircall
- Campaign Monitor by Marigold
- GitHub
Starting Price: $24.17 per month
Features Comparison
31%
Unique Features for Tidio
- AI/Machine Learning
- Alerts/Notifications
- Audience Targeting
69%
Shared Features with Intercom
- Activity Tracking
- AI Copilot
- Alerts/Escalation
Integrations Comparison
74%
Unique Integrations for Tidio
- Adobe Commerce
- Agile CRM
- BigCommerce
26%
Shared Integrations with Intercom
- Campaign Monitor by Marigold
- Google Analytics 360
- HubSpot CRM
Starting Price: €79.00 per month
Features Comparison
37%
Unique Features for Superchat
- Alerts/Notifications
- Collaboration Tools
- Commenting/Notes
63%
Shared Features with Intercom
- Activity Tracking
- API
- Autoresponders
Integrations Comparison
70%
Unique Integrations for Superchat
- apomap
- Gmail
- HubSpot CMS Hub
30%
Shared Integrations with Intercom
- Zapier
Starting Price: $9.00 per month
Features Comparison
49%
Unique Features for Zoho Desk
- Account Management
- Alerts/Notifications
- Assignment Management
51%
Shared Features with Intercom
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
76%
Unique Integrations for Zoho Desk
- Alegra
- APPSeCONNECT
- Asana
24%
Shared Integrations with Intercom
- Aircall
- AskNicely
- GitHub
Pricing: Available upon request
Features Comparison
37%
Unique Features for Gladly
- AI/Machine Learning
- Automatic Call Distribution
- Call Center Management
63%
Shared Features with Intercom
- Alerts/Escalation
- API
- Automated Routing
Integrations Comparison
81%
Unique Integrations for Gladly
- Ada
- Adobe Commerce
- Asana
19%
Shared Integrations with Intercom
- Delighted
- Klaviyo
- Shopify
Starting Price: $20.00 per month
Features Comparison
63%
Unique Features for JIRA Service Management
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
37%
Shared Features with Intercom
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
Integrations Comparison
88%
Unique Integrations for JIRA Service Management
- 8x8 Contact Center
- Asana
- BigGantt
12%
Shared Integrations with Intercom
- GitHub
- Google Analytics 360
- Jira
Starting Price: $31.10 per month
Features Comparison
82%
Unique Features for Odoo
- 360 Degree Feedback
- Accounting
- Accounting Integration
18%
Shared Features with Intercom
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
71%
Unique Integrations for Odoo
- Adobe Commerce
- Adyen
- authorize.net
29%
Shared Integrations with Intercom
- Meta for Business
- Stripe
Still Not Sure?
Our experts can help you compare Intercom with other top options, so you can find the best fit for your needs.