1 million+ businesses helped. Get advice
  • Software Categories
    View All
  • Company
    About UsVendors

    • Get 1-on-1 advice in 15 minutes. It's free.

    Start Now
    Advisor's headshot
Software Advice Logo
Get Free Advice
Home

/

Distribution CRM Software

/

OTRS

/

OTRS Alternatives

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

OverviewReviews
Alternatives
OTRS

Best 15 OTRS Alternatives

OTRS

OTRS

4.4
(95)

Pricing: Available upon request

Free trial
Free version
On this page
  • Top Alternatives Preview
  • Alternatives
  • Popular Comparisons

Preview of Top OTRS Alternatives

Main Product
OTRS

OTRS

4.4
(95)

Ratings Breakdown

  • 4.19Ease of use
  • 4.45Value for money
  • 4.25Customer support
  • 4.40Functionality

Pricing

Available upon request

Get Price
Top Alternative
Zendesk Suite

Zendesk Suite

4.4
(4065)

Ratings Breakdown

  • 4.33Ease of use
  • 4.16Value for money
  • 4.26Customer support
  • 4.36Functionality

Pricing

Starting at $55.00 per month

Get Price
Top Alternative
SysAid

SysAid

4.5
(500)

Ratings Breakdown

  • 4.47Ease of use
  • 4.54Value for money
  • 4.50Customer support
  • 4.46Functionality

Pricing

Available upon request

Get Price
Top Alternative
Freshservice

Freshservice

4.5
(631)

Ratings Breakdown

  • 4.54Ease of use
  • 4.41Value for money
  • 4.54Customer support
  • 4.28Functionality

Pricing

Starting at $29.00 per month

Get Price
Top Alternative
Salesforce Service Cloud

Salesforce Service Cloud

4.5
(810)

Ratings Breakdown

  • 4.10Ease of use
  • 4.16Value for money
  • 4.25Customer support
  • 4.40Functionality

Pricing

Starting at $25.00 per month

Get Price
Top Alternative
Freshdesk

Freshdesk

4.5
(3395)

Ratings Breakdown

  • 4.48Ease of use
  • 4.41Value for money
  • 4.49Customer support
  • 4.34Functionality

Pricing

Starting at $19.00 per month

Get Price

OTRS Alternatives

Zendesk Suite

Zendesk Suite

4.4
(4065)

Starting Price: $55.00 per month

Free trial
Free version

Features Comparison

98%

Unique Features for Zendesk Suite

  • Account Management
  • Activity Dashboard
  • Archiving & Retention
See All

2%

Shared Features with OTRS

  • Knowledge Management

Integrations Comparison

99%

Unique Integrations for Zendesk Suite

  • 123FormBuilder
  • 3CLogic
  • ActiveCampaign
See All

1%

Shared Integrations with OTRS

  • Jira
  • Slack
See Zendesk Suite Screenshots
SysAid

SysAid

4.5
(500)

Pricing: Available upon request

Free trial
Free version

Features Comparison

90%

Unique Features for SysAid

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
See All

10%

Shared Features with OTRS

  • Customizable Fields
  • Customizable Forms
  • Dashboard
See All

Integrations Comparison

91%

Unique Integrations for SysAid

  • Asana
  • Docusign
  • Google Calendar
See All

9%

Shared Integrations with OTRS

  • Jira
  • Microsoft Teams
  • Slack
See SysAid Screenshots
Freshservice

Freshservice

4.5
(631)

Starting Price: $29.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for Freshservice

  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
See All

8%

Shared Features with OTRS

  • Customizable Fields
  • Dashboard
  • Knowledge Management
See All

Integrations Comparison

92%

Unique Integrations for Freshservice

  • Amazon Redshift
  • BambooHR
  • Box
See All

8%

Shared Integrations with OTRS

  • Dynamics 365
  • Jira
  • ServiceNow
See All
See Freshservice Screenshots
Salesforce Service Cloud

Salesforce Service Cloud

4.5
(810)

Starting Price: $25.00 per month

Free trial
Free version

Features Comparison

95%

Unique Features for Salesforce Service Cloud

  • Accounting Integration
  • Alerts/Notifications
  • Autoresponders
See All

5%

Shared Features with OTRS

  • Calendar Management
  • Customizable Forms
  • Knowledge Management

Integrations Comparison

100%

Unique Integrations for Salesforce Service Cloud

  • CRM Analytics
  • CXone Mpower
  • Elastic Enterprise Search
See All

0%

Shared Integrations with OTRS

  • No shared integrations
See Salesforce Service Cloud Screenshots
Freshdesk

Freshdesk

4.5
(3395)

Starting Price: $19.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for Freshdesk

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
See All

7%

Shared Features with OTRS

  • Customizable Forms
  • Performance Metrics
  • Prioritization
See All

Integrations Comparison

96%

Unique Integrations for Freshdesk

  • Adobe Commerce
  • Aircall
  • Ameyo
See All

4%

Shared Integrations with OTRS

  • Jira
  • Microsoft Teams
  • Slack
See Freshdesk Screenshots
LiveAgent

LiveAgent

4.7
(1746)

Starting Price: $15.00 per month

Free trial
Free version

Features Comparison

100%

Unique Features for LiveAgent

  • Account Management
  • Activity Tracking
  • Agent Interface
See All

0%

Shared Features with OTRS

  • No shared features

Integrations Comparison

98%

Unique Integrations for LiveAgent

  • Actio
  • ActiveCampaign
  • Adobe Commerce
See All

2%

Shared Integrations with OTRS

  • Jira
  • Slack
See LiveAgent Screenshots
Zoho Desk

Zoho Desk

4.5
(2207)

Starting Price: $9.00 per month

Free trial
Free version

Features Comparison

95%

Unique Features for Zoho Desk

  • Account Management
  • Activity Dashboard
  • API
See All

5%

Shared Features with OTRS

  • Knowledge Management
  • Mobile Access
  • Performance Metrics

Integrations Comparison

96%

Unique Integrations for Zoho Desk

  • Aircall
  • Alegra
  • APPSeCONNECT
See All

4%

Shared Integrations with OTRS

  • Jira
  • Microsoft Teams
  • Slack
See Zoho Desk Screenshots
LiveChat

LiveChat

4.6
(1705)

Starting Price: $24.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for LiveChat

  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
See All

7%

Shared Features with OTRS

  • Dashboard
  • Mobile Access
  • Performance Metrics
See All

Integrations Comparison

98%

Unique Integrations for LiveChat

  • 1CRM
  • 1Password
  • 2way
See All

2%

Shared Integrations with OTRS

  • Jira
  • Slack
See LiveChat Screenshots
ServiceNow

ServiceNow

4.5
(340)

Starting Price: $100.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for ServiceNow

  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
See All

7%

Shared Features with OTRS

  • Dashboard
  • Knowledge Management
  • Performance Metrics
See All

Integrations Comparison

99%

Unique Integrations for ServiceNow

  • 3CLogic
  • AlertOps
  • Apiiro
See All

1%

Shared Integrations with OTRS

  • Slack
See ServiceNow Screenshots
Milvus

Milvus

4.8
(175)

Starting Price: $25.00 per month

Free trial
Free version

Features Comparison

91%

Unique Features for Milvus

  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
See All

9%

Shared Features with OTRS

  • Dashboard
  • Knowledge Management
  • Prioritization

Integrations Comparison

0%

Unique Integrations for Milvus

  • No unique integrations

0%

Shared Integrations with OTRS

  • No shared integrations
See Milvus Screenshots
JIRA Service Management

JIRA Service Management

4.5
(755)

Starting Price: $20.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for JIRA Service Management

  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
See All

8%

Shared Features with OTRS

  • Customizable Fields
  • Dashboard
  • Knowledge Management
See All

Integrations Comparison

93%

Unique Integrations for JIRA Service Management

  • 8x8 Contact Center
  • Asana
  • BigGantt
See All

7%

Shared Integrations with OTRS

  • Confluence
  • Jira
  • ServiceNow
See All
See JIRA Service Management Screenshots
Desk Manager

Desk Manager

4.8
(106)

Pricing: Available upon request

Free trial
Free version

Features Comparison

95%

Unique Features for Desk Manager

  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
See All

5%

Shared Features with OTRS

  • Performance Metrics
  • Prioritization

Integrations Comparison

89%

Unique Integrations for Desk Manager

  • ChatGPT
  • Discord
  • JivoChat
See All

11%

Shared Integrations with OTRS

  • Microsoft Teams
See Desk Manager Screenshots
Atera

Atera

4.6
(446)

Starting Price: $129.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for Atera

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
See All

7%

Shared Features with OTRS

  • Customizable Forms
  • Dashboard
  • Knowledge Management
See All

Integrations Comparison

100%

Unique Integrations for Atera

  • Acronis Cyber Backup
  • AnyDesk
  • Bitdefender GravityZone
See All

0%

Shared Integrations with OTRS

  • No shared integrations
See Atera Screenshots
TeamDynamix

TeamDynamix

4.4
(150)

Pricing: Available upon request

Free trial
Free version

Features Comparison

97%

Unique Features for TeamDynamix

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
See All

3%

Shared Features with OTRS

  • Customizable Fields
  • Prioritization

Integrations Comparison

0%

Unique Integrations for TeamDynamix

  • No unique integrations

0%

Shared Integrations with OTRS

  • No shared integrations
See TeamDynamix Screenshots
Tidio

Tidio

4.7
(590)

Starting Price: $24.17 per month

Free trial
Free version

Features Comparison

95%

Unique Features for Tidio

  • Activity Tracking
  • AI/Machine Learning
  • Alerts/Escalation
See All

5%

Shared Features with OTRS

  • Dashboard
  • Mobile Access
  • Performance Metrics

Integrations Comparison

100%

Unique Integrations for Tidio

  • Adobe Commerce
  • Agile CRM
  • BigCommerce
See All

0%

Shared Integrations with OTRS

  • No shared integrations
See Tidio Screenshots

Popular OTRS Comparisons

Zendesk Suite
Zendesk Suite vs OTRS
Freshdesk
Freshdesk vs OTRS
LiveAgent
LiveAgent vs OTRS
Zoho Desk
Zoho Desk vs OTRS
Advisor Get Price CTA Image

Still Not Sure?

Our experts can help you compare OTRS with other top options, so you can find the best fit for your needs.