1 million+ businesses helped. Get advice
  • Software Categories
    View All
  • Company
    About UsVendors

    • Get 1-on-1 advice in 15 minutes. It's free.

    Start Now
    Advisor's headshot
Software Advice Logo
Get Free Advice
Home

/

Help Desk Software

/

osTicket

/

osTicket Alternatives

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

OverviewReviews
Alternatives
osTicket

Best 15 osTicket Alternatives

osTicket

osTicket

4.3
(75)

Starting Price: $12.00 per month

Free trial
Free version
On this page
  • Top Alternatives Preview
  • Alternatives
  • Popular Comparisons

Preview of Top osTicket Alternatives

Main Product
osTicket

osTicket

4.3
(75)

Ratings Breakdown

  • 4.26Ease of use
  • 4.67Value for money
  • 4.08Customer support
  • 4.34Functionality

Pricing

Starting at $12.00 per month

Get Price
Top Alternative
Zendesk Suite

Zendesk Suite

4.4
(4065)

Ratings Breakdown

  • 4.33Ease of use
  • 4.16Value for money
  • 4.26Customer support
  • 4.36Functionality

Pricing

Starting at $55.00 per month

Get Price
Top Alternative
SysAid

SysAid

4.5
(501)

Ratings Breakdown

  • 4.48Ease of use
  • 4.54Value for money
  • 4.50Customer support
  • 4.46Functionality

Pricing

Available upon request

Get Price
Top Alternative
Freshservice

Freshservice

4.5
(631)

Ratings Breakdown

  • 4.54Ease of use
  • 4.41Value for money
  • 4.54Customer support
  • 4.28Functionality

Pricing

Starting at $29.00 per month

Get Price
Top Alternative
Freshdesk

Freshdesk

4.5
(3395)

Ratings Breakdown

  • 4.48Ease of use
  • 4.41Value for money
  • 4.49Customer support
  • 4.34Functionality

Pricing

Starting at $19.00 per month

Get Price
Top Alternative
LiveAgent

LiveAgent

4.7
(1746)

Ratings Breakdown

  • 4.57Ease of use
  • 4.65Value for money
  • 4.70Customer support
  • 4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

osTicket Alternatives

Zendesk Suite

Zendesk Suite

4.4
(4065)

Starting Price: $55.00 per month

Free trial
Free version

Features Comparison

97%

Unique Features for Zendesk Suite

  • Account Management
  • Activity Dashboard
  • Archiving & Retention
See All

3%

Shared Features with osTicket

  • Knowledge Management
  • Ticket Management

Integrations Comparison

100%

Unique Integrations for Zendesk Suite

  • 123FormBuilder
  • 3CLogic
  • ActiveCampaign
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See Zendesk Suite Screenshots
SysAid

SysAid

4.5
(501)

Pricing: Available upon request

Free trial
Free version

Features Comparison

85%

Unique Features for SysAid

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
See All

15%

Shared Features with osTicket

  • Automated Routing
  • Customizable Fields
  • Customizable Forms
See All

Integrations Comparison

100%

Unique Integrations for SysAid

  • Asana
  • Docusign
  • Google Calendar
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See SysAid Screenshots
Freshservice

Freshservice

4.5
(631)

Starting Price: $29.00 per month

Free trial
Free version

Features Comparison

87%

Unique Features for Freshservice

  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
See All

13%

Shared Features with osTicket

  • Automated Routing
  • Customizable Fields
  • Dashboard
See All

Integrations Comparison

100%

Unique Integrations for Freshservice

  • Amazon Redshift
  • BambooHR
  • Box
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See Freshservice Screenshots
Freshdesk

Freshdesk

4.5
(3395)

Starting Price: $19.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for Freshdesk

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
See All

7%

Shared Features with osTicket

  • Customizable Forms
  • Macros/Templated Responses
  • Self Service Portal
See All

Integrations Comparison

100%

Unique Integrations for Freshdesk

  • Adobe Commerce
  • Aircall
  • Ameyo
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See Freshdesk Screenshots
LiveAgent

LiveAgent

4.7
(1746)

Starting Price: $15.00 per month

Free trial
Free version

Features Comparison

97%

Unique Features for LiveAgent

  • Account Management
  • Activity Tracking
  • Agent Interface
See All

3%

Shared Features with osTicket

  • Macros/Templated Responses
  • Ticket Management

Integrations Comparison

100%

Unique Integrations for LiveAgent

  • Actio
  • ActiveCampaign
  • Adobe Commerce
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See LiveAgent Screenshots
Zoho Desk

Zoho Desk

4.5
(2207)

Starting Price: $9.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for Zoho Desk

  • Account Management
  • Activity Dashboard
  • API
See All

8%

Shared Features with osTicket

  • Automated Routing
  • Knowledge Base Management
  • Knowledge Management
See All

Integrations Comparison

100%

Unique Integrations for Zoho Desk

  • Aircall
  • Alegra
  • APPSeCONNECT
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See Zoho Desk Screenshots
BeyondTrust Remote Support

BeyondTrust Remote Support

4.6
(2009)

Starting Price: $1995.00 per month

Free trial
Free version

Features Comparison

91%

Unique Features for BeyondTrust Remote Support

  • Access Controls/Permissions
  • Access Management
  • Activity Tracking
See All

9%

Shared Features with osTicket

  • Knowledge Base Management
  • Self Service Portal
  • Ticket Management

Integrations Comparison

100%

Unique Integrations for BeyondTrust Remote Support

  • Agiloft
  • Autotask PSA
  • ChangeGear
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See BeyondTrust Remote Support Screenshots
LiveChat

LiveChat

4.6
(1705)

Starting Price: $24.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for LiveChat

  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
See All

8%

Shared Features with osTicket

  • Dashboard
  • Knowledge Base Management
  • Macros/Templated Responses
See All

Integrations Comparison

100%

Unique Integrations for LiveChat

  • 1CRM
  • 1Password
  • 2way
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See LiveChat Screenshots
Supremo Remote Desktop

Supremo Remote Desktop

4.7
(447)

Starting Price: $109.00 per year

Free trial
Free version

Features Comparison

100%

Unique Features for Supremo Remote Desktop

  • Access Controls/Permissions
  • Activity Dashboard
  • Chat/Messaging
See All

0%

Shared Features with osTicket

  • No shared features

Integrations Comparison

0%

Unique Integrations for Supremo Remote Desktop

  • No unique integrations

0%

Shared Integrations with osTicket

  • No shared integrations
See Supremo Remote Desktop Screenshots
Milvus

Milvus

4.8
(176)

Starting Price: $25.00 per month

Free trial
Free version

Features Comparison

80%

Unique Features for Milvus

  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
See All

20%

Shared Features with osTicket

  • Dashboard
  • Knowledge Base Management
  • Knowledge Management
See All

Integrations Comparison

0%

Unique Integrations for Milvus

  • No unique integrations

0%

Shared Integrations with osTicket

  • No shared integrations
See Milvus Screenshots
ServiceNow

ServiceNow

4.5
(340)

Starting Price: $100.00 per month

Free trial
Free version

Features Comparison

86%

Unique Features for ServiceNow

  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
See All

14%

Shared Features with osTicket

  • Automated Routing
  • Dashboard
  • Knowledge Base Management
See All

Integrations Comparison

100%

Unique Integrations for ServiceNow

  • 3CLogic
  • AlertOps
  • Apiiro
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See ServiceNow Screenshots
JIRA Service Management

JIRA Service Management

4.5
(755)

Starting Price: $20.00 per month

Free trial
Free version

Features Comparison

87%

Unique Features for JIRA Service Management

  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
See All

13%

Shared Features with osTicket

  • Automated Routing
  • Customizable Fields
  • Dashboard
See All

Integrations Comparison

100%

Unique Integrations for JIRA Service Management

  • 8x8 Contact Center
  • Asana
  • BigGantt
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See JIRA Service Management Screenshots
Desk Manager

Desk Manager

4.8
(106)

Pricing: Available upon request

Free trial
Free version

Features Comparison

87%

Unique Features for Desk Manager

  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
See All

13%

Shared Features with osTicket

  • Automated Routing
  • Knowledge Base Management
  • Self Service Portal
See All

Integrations Comparison

100%

Unique Integrations for Desk Manager

  • ChatGPT
  • Discord
  • JivoChat
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See Desk Manager Screenshots
Raiseaticket

Raiseaticket

4.7
(46)

Pricing: Available upon request

Free trial
Free version

Features Comparison

38%

Unique Features for Raiseaticket

  • Alerts/Escalation
  • Multi-Channel Communication
  • Reporting/Analytics

63%

Shared Features with osTicket

  • Automated Routing
  • Knowledge Base Management
  • Self Service Portal
See All

Integrations Comparison

0%

Unique Integrations for Raiseaticket

  • No unique integrations

0%

Shared Integrations with osTicket

  • No shared integrations
See Raiseaticket Screenshots
Tidio

Tidio

4.7
(590)

Starting Price: $24.17 per month

Free trial
Free version

Features Comparison

93%

Unique Features for Tidio

  • Activity Tracking
  • AI/Machine Learning
  • Alerts/Escalation
See All

7%

Shared Features with osTicket

  • Dashboard
  • Knowledge Base Management
  • Macros/Templated Responses
See All

Integrations Comparison

100%

Unique Integrations for Tidio

  • Adobe Commerce
  • Agile CRM
  • BigCommerce
See All

0%

Shared Integrations with osTicket

  • No shared integrations
See Tidio Screenshots

Popular osTicket Comparisons

Zendesk Suite
Zendesk Suite vs osTicket
Freshdesk
Freshdesk vs osTicket
LiveAgent
LiveAgent vs osTicket
Zoho Desk
Zoho Desk vs osTicket
Advisor Get Price CTA Image

Still Not Sure?

Our experts can help you compare osTicket with other top options, so you can find the best fit for your needs.