1 million+ businesses helped. Get advice
  • Software Categories
    View All
  • Company
    About UsVendors

    • Get 1-on-1 advice in 15 minutes. It's free.

    Start Now
    Advisor's headshot
Software Advice Logo
Get Free Advice
Home

/

Customer Service Software

/

Help Scout

/

Help Scout Alternatives

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

OverviewReviews
Alternatives
Help Scout

Best 15 Help Scout Alternatives

Help Scout

Help Scout

4.6
(225)

Starting Price: $55.00 per month

Free trial
Free version
On this page
  • Top Alternatives Preview
  • Alternatives
  • Popular Comparisons

Preview of Top Help Scout Alternatives

Main Product
Help Scout

Help Scout

4.6
(225)

Ratings Breakdown

  • 4.67Ease of use
  • 4.42Value for money
  • 4.65Customer support
  • 4.27Functionality

Pricing

Starting at $55.00 per month

Get Price
Top Alternative
Zendesk Suite

Zendesk Suite

4.4
(4065)

Ratings Breakdown

  • 4.33Ease of use
  • 4.16Value for money
  • 4.26Customer support
  • 4.36Functionality

Pricing

Starting at $55.00 per month

Get Price
Top Alternative
SysAid

SysAid

4.5
(501)

Ratings Breakdown

  • 4.48Ease of use
  • 4.54Value for money
  • 4.50Customer support
  • 4.46Functionality

Pricing

Available upon request

Get Price
Top Alternative
Freshservice

Freshservice

4.5
(631)

Ratings Breakdown

  • 4.54Ease of use
  • 4.41Value for money
  • 4.54Customer support
  • 4.28Functionality

Pricing

Starting at $29.00 per month

Get Price
Top Alternative
Supportbench

Supportbench

4.9
(116)

Ratings Breakdown

  • 4.77Ease of use
  • 4.84Value for money
  • 4.88Customer support
  • 4.73Functionality

Pricing

Starting at $32.00 per month

Get Price
Top Alternative
Salesforce Service Cloud

Salesforce Service Cloud

4.5
(810)

Ratings Breakdown

  • 4.10Ease of use
  • 4.16Value for money
  • 4.25Customer support
  • 4.40Functionality

Pricing

Starting at $25.00 per month

Get Price

Help Scout Alternatives

Zendesk Suite

Zendesk Suite

4.4
(4065)

Starting Price: $55.00 per month

Free trial
Free version

Features Comparison

95%

Unique Features for Zendesk Suite

  • Account Management
  • Activity Dashboard
  • Archiving & Retention
See All

5%

Shared Features with Help Scout

  • Knowledge Management
  • Real-time Consumer-facing Chat
  • Support Ticket Tracking

Integrations Comparison

85%

Unique Integrations for Zendesk Suite

  • 123FormBuilder
  • 3CLogic
  • Adobe Commerce
See All

16%

Shared Integrations with Help Scout

  • ActiveCampaign
  • Aircall
  • Capsule
See All
See Zendesk Suite Screenshots
SysAid

SysAid

4.5
(501)

Pricing: Available upon request

Free trial
Free version

Features Comparison

92%

Unique Features for SysAid

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
See All

8%

Shared Features with Help Scout

  • Chat/Messaging
  • Email Management
  • Help Desk Management
See All

Integrations Comparison

80%

Unique Integrations for SysAid

  • Docusign
  • Google Calendar
  • Google Chat
See All

20%

Shared Integrations with Help Scout

  • Asana
  • Google Workspace
  • Jira
See All
See SysAid Screenshots
Freshservice

Freshservice

4.5
(631)

Starting Price: $29.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for Freshservice

  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
See All

8%

Shared Features with Help Scout

  • Document Management
  • Email Management
  • Help Desk Management
See All

Integrations Comparison

86%

Unique Integrations for Freshservice

  • Amazon Redshift
  • BambooHR
  • Box
See All

14%

Shared Integrations with Help Scout

  • FreshBooks
  • HubSpot CRM
  • Jira
See All
See Freshservice Screenshots
Supportbench

Supportbench

4.9
(116)

Starting Price: $32.00 per month

Free trial
Free version

Features Comparison

90%

Unique Features for Supportbench

  • Access Controls/Permissions
  • Activity Tracking
  • AI Copilot
See All

10%

Shared Features with Help Scout

  • Chat/Messaging
  • Email Management
  • Help Desk Management
See All

Integrations Comparison

67%

Unique Integrations for Supportbench

  • Harvest
  • LiveChat
  • Meta for Business
See All

33%

Shared Integrations with Help Scout

  • HubSpot CRM
  • Jira
  • Slack
See All
See Supportbench Screenshots
Salesforce Service Cloud

Salesforce Service Cloud

4.5
(810)

Starting Price: $25.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for Salesforce Service Cloud

  • Accounting Integration
  • Alerts/Notifications
  • Autoresponders
See All

7%

Shared Features with Help Scout

  • Help Desk Management
  • Knowledge Management
  • Real-time Consumer-facing Chat
See All

Integrations Comparison

88%

Unique Integrations for Salesforce Service Cloud

  • CRM Analytics
  • CXone Mpower
  • Elastic Enterprise Search
See All

12%

Shared Integrations with Help Scout

  • Salesforce Starter
  • Talkdesk
See Salesforce Service Cloud Screenshots
Freshdesk

Freshdesk

4.5
(3395)

Starting Price: $19.00 per month

Free trial
Free version

Features Comparison

90%

Unique Features for Freshdesk

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
See All

10%

Shared Features with Help Scout

  • Chat/Messaging
  • Email Management
  • Inbox Management
See All

Integrations Comparison

68%

Unique Integrations for Freshdesk

  • Adobe Commerce
  • Ameyo
  • BigCommerce
See All

32%

Shared Integrations with Help Scout

  • Aircall
  • Campaign Monitor by Marigold
  • Capsule
See All
See Freshdesk Screenshots
LiveAgent

LiveAgent

4.7
(1746)

Starting Price: $15.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for LiveAgent

  • Account Management
  • Activity Tracking
  • Agent Interface
See All

7%

Shared Features with Help Scout

  • Chat/Messaging
  • Inbox Management
  • Real-time Consumer-facing Chat
See All

Integrations Comparison

77%

Unique Integrations for LiveAgent

  • Actio
  • Adobe Commerce
  • Agile CRM
See All

23%

Shared Integrations with Help Scout

  • ActiveCampaign
  • Asana
  • Clockify
See All
See LiveAgent Screenshots
Zoho Desk

Zoho Desk

4.5
(2207)

Starting Price: $9.00 per month

Free trial
Free version

Features Comparison

88%

Unique Features for Zoho Desk

  • Account Management
  • Activity Dashboard
  • API
See All

12%

Shared Features with Help Scout

  • Chat/Messaging
  • Email Management
  • Help Desk Management
See All

Integrations Comparison

76%

Unique Integrations for Zoho Desk

  • Alegra
  • APPSeCONNECT
  • AskNicely
See All

24%

Shared Integrations with Help Scout

  • Aircall
  • Asana
  • Capsule
See All
See Zoho Desk Screenshots
LiveChat

LiveChat

4.6
(1705)

Starting Price: $24.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for LiveChat

  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
See All

7%

Shared Features with Help Scout

  • Chat/Messaging
  • Email Management
  • Performance Metrics
See All

Integrations Comparison

79%

Unique Integrations for LiveChat

  • 1CRM
  • 1Password
  • 2way
See All

21%

Shared Integrations with Help Scout

  • ActiveCampaign
  • Asana
  • Campaign Monitor by Marigold
See All
See LiveChat Screenshots
Milvus

Milvus

4.8
(175)

Starting Price: $25.00 per month

Free trial
Free version

Features Comparison

94%

Unique Features for Milvus

  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
See All

6%

Shared Features with Help Scout

  • Email Management
  • Knowledge Management

Integrations Comparison

0%

Unique Integrations for Milvus

  • No unique integrations

0%

Shared Integrations with Help Scout

  • No shared integrations
See Milvus Screenshots
JIRA Service Management

JIRA Service Management

4.5
(755)

Starting Price: $20.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for JIRA Service Management

  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
See All

8%

Shared Features with Help Scout

  • Document Management
  • Email Management
  • Help Desk Management
See All

Integrations Comparison

91%

Unique Integrations for JIRA Service Management

  • 8x8 Contact Center
  • BigGantt
  • BigPicture
See All

9%

Shared Integrations with Help Scout

  • Asana
  • Intercom
  • Jira
See All
See JIRA Service Management Screenshots
Tidio

Tidio

4.7
(590)

Starting Price: $24.17 per month

Free trial
Free version

Features Comparison

92%

Unique Features for Tidio

  • Activity Tracking
  • AI/Machine Learning
  • Alerts/Escalation
See All

8%

Shared Features with Help Scout

  • Chat/Messaging
  • Email Management
  • Help Desk Management
See All

Integrations Comparison

74%

Unique Integrations for Tidio

  • Adobe Commerce
  • Agile CRM
  • BigCommerce
See All

26%

Shared Integrations with Help Scout

  • Campaign Monitor by Marigold
  • Capsule
  • FreshBooks
See All
See Tidio Screenshots
Intercom

Intercom

4.5
(1129)

Starting Price: $39.00 per month

Free trial
Free version

Features Comparison

93%

Unique Features for Intercom

  • Access Controls/Permissions
  • Activity Dashboard
  • Automated Responses
See All

7%

Shared Features with Help Scout

  • Chat/Messaging
  • Inbox Management
  • Knowledge Management
See All

Integrations Comparison

81%

Unique Integrations for Intercom

  • 24sessions
  • Affogata
  • Archbee
See All

19%

Shared Integrations with Help Scout

  • Aircall
  • Campaign Monitor by Marigold
  • Geckoboard
See All
See Intercom Screenshots
HelpDesk

HelpDesk

4.6
(170)

Starting Price: $29.00 per month

Free trial
Free version

Features Comparison

92%

Unique Features for HelpDesk

  • Activity Dashboard
  • Activity Tracking
  • AI Copilot
See All

8%

Shared Features with Help Scout

  • Chat/Messaging
  • Email Management
  • Inbox Management
See All

Integrations Comparison

45%

Unique Integrations for HelpDesk

  • Chatbot
  • GitHub
  • LiveChat
See All

55%

Shared Integrations with Help Scout

  • HubSpot CRM
  • Jira
  • Shopify
See All
See HelpDesk Screenshots
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

4.4
(224)

Starting Price: $16.00 per month

Free trial
Free version

Features Comparison

91%

Unique Features for ManageEngine ServiceDesk Plus

  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
See All

9%

Shared Features with Help Scout

  • Document Management
  • Email Management
  • Help Desk Management
See All

Integrations Comparison

94%

Unique Integrations for ManageEngine ServiceDesk Plus

  • ManageEngine ADManager Plus
  • ManageEngine ADSelfService Plus
  • ManageEngine Analytics Plus
See All

6%

Shared Integrations with Help Scout

  • Jira
See ManageEngine ServiceDesk Plus Screenshots

Popular Help Scout Comparisons

Zendesk Suite
Zendesk Suite vs Help Scout
Freshdesk
Freshdesk vs Help Scout
LiveAgent
LiveAgent vs Help Scout
Zoho Desk
Zoho Desk vs Help Scout
Advisor Get Price CTA Image

Still Not Sure?

Our experts can help you compare Help Scout with other top options, so you can find the best fit for your needs.