Best 5 ServiceNow Alternatives
Updated June 25, 2025 at 2:33 PM
Written by Molly Burke
Senior Specialist Analyst
Edited by Caroline Rousseau
Senior Editor
- Our Summary
- Top Alternatives Preview
- Top Alternatives
- Additional Alternatives
Our Summary
Top Alternatives
See More Alternatives
Why you may need an alternative for ServiceNow:
ServiceNow is a popular help desk tool that offers powerful ticket management functionality, great value for money, and a smooth user interface. But depending on the size of your business and the complexity of your help desk operations, ServiceNow may not be the best fit. Smaller and emerging businesses may want a more affordable tool, like Spiceworks Cloud Help Desk. Others may want a tool that’s easier to customize, such as Freshdesk or Zendesk. Very large organizations, or those that already use a software suite like Salesforce, may consider a tool like Salesforce Service Cloud.
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Preview of Top ServiceNow Alternatives
ServiceNow
Ratings Breakdown
- 4.23Ease of use
- 4.15Value for money
- 4.32Customer support
- 4.47Functionality
Pricing
Starting at $100.00 per month
Freshdesk
Ratings Breakdown
- 4.48Ease of use
- 4.41Value for money
- 4.49Customer support
- 4.34Functionality
Pricing
Starting at $19.00 per month
Jira
Ratings Breakdown
- 4.08Ease of use
- 4.28Value for money
- 4.20Customer support
- 4.44Functionality
Pricing
Starting at $7.91 per month
Spiceworks Cloud Help Desk
Ratings Breakdown
- 4.31Ease of use
- 4.61Value for money
- 4.19Customer support
- 4.19Functionality
Pricing
Starting at $6.00 per month
Salesforce Service Cloud
Ratings Breakdown
- 4.10Ease of use
- 4.16Value for money
- 4.25Customer support
- 4.40Functionality
Pricing
Starting at $25.00 per month
Zendesk Suite
Ratings Breakdown
- 4.33Ease of use
- 4.16Value for money
- 4.26Customer support
- 4.36Functionality
Pricing
Starting at $55.00 per month
Top ServiceNow Alternatives
Freshdesk
Starting Price: $19.00 per month
Freshdesk's Best Rated Features
Freshdesk
- 4.89Activity Dashboard
- 4.73Problem Management
- 4.58Ticket Management
ServiceNow Comparison
- 4.11Activity Dashboard
- 4.29Problem Management
- 4.52Ticket Management
Features Comparison
68%
Unique Features for Freshdesk
- Access Controls/Permissions
- Activity Tracking
- AI Copilot
32%
Shared Features with ServiceNow
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
Integrations Comparison
93%
Unique Integrations for Freshdesk
- Adobe Commerce
- Aircall
- Ameyo
7%
Shared Integrations with ServiceNow
- Five9
- GitHub
- LogMeIn Rescue
Jira
Starting Price: $7.91 per month
Jira's Best Rated Features
Jira
- 4.67Inventory Management
- 4.62Compliance Management
- 4.58Task Management
ServiceNow Comparison
- 4.43Inventory Management
- 4.25Compliance Management
- 4.45Task Management
Features Comparison
82%
Unique Features for Jira
- Access Controls/Permissions
- Accounting
- Activity Tracking
18%
Shared Features with ServiceNow
- Activity Dashboard
- Alerts/Notifications
- API
Integrations Comparison
89%
Unique Integrations for Jira
- BigPicture
- Checklist for Jira
- Clockify
11%
Shared Integrations with ServiceNow
- Bitbucket
- GitHub
- JIRA Service Management
Starting Price: $6.00 per month
Spiceworks Cloud Help Desk's Best Rated Features
Spiceworks Cloud Help Desk
- 4.67Incident Management
- 4.67Configuration Management
- 4.36Dashboard
ServiceNow Comparison
- 4.55Incident Management
- 4.48Configuration Management
- 4.25Dashboard
Features Comparison
33%
Unique Features for Spiceworks Cloud Help Desk
- Access Controls/Permissions
- Analytics
- Application Management
67%
Shared Features with ServiceNow
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking
Integrations Comparison
0%
Unique Integrations for Spiceworks Cloud Help Desk
- No unique integrations
0%
Shared Integrations with ServiceNow
- No shared integrations
Starting Price: $25.00 per month
Salesforce Service Cloud's Best Rated Features
Salesforce Service Cloud
- 4.67Data Import/Export
- 4.65Alerts/Notifications
- 4.57Support Ticket Tracking
ServiceNow Comparison
- 4.50Data Import/Export
- 4.31Alerts/Notifications
- 4.53Support Ticket Tracking
Features Comparison
74%
Unique Features for Salesforce Service Cloud
- Access Controls/Permissions
- Accounting Integration
- Activity Tracking
26%
Shared Features with ServiceNow
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
Integrations Comparison
88%
Unique Integrations for Salesforce Service Cloud
- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
12%
Shared Integrations with ServiceNow
- Five9
- Salesforce Marketing Cloud
Starting Price: $55.00 per month
Zendesk Suite's Best Rated Features
Zendesk Suite
- 4.62Problem Management
- 4.58Activity Dashboard
- 4.53Ticket Management
ServiceNow Comparison
- 4.29Problem Management
- 4.11Activity Dashboard
- 4.52Ticket Management
Features Comparison
74%
Unique Features for Zendesk Suite
- Account Alerts
- Account Management
- Activity Tracking
26%
Shared Features with ServiceNow
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
Integrations Comparison
94%
Unique Integrations for Zendesk Suite
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
6%
Shared Integrations with ServiceNow
- 3CLogic
- Five9
- LogMeIn Rescue
Our Methodology
Our objective research is based on market demand signals along with an analysis of our proprietary data, including product information and verified user ratings and reviews, as of February 2026.
To be eligible, products had to meet at least one of the following criteria:
- Be considered a popular ServiceNow alternative based on our analysis of online search trends where users compare the two systems.
- Emerge as one of the top-mentioned products in Software Advice reviews that reviewers switched to from ServiceNow, or considered as alternatives when selecting ServiceNow.
- Show popular demand in a software category shared with ServiceNow by being among the products that users most commonly inquire about on its Software Advice profile page.
- Rank among one of the highest-rated ServiceNow competitors.
The selected products also met these requirements:
- Have at least 20 published reviews in the past 2 years as of the analysis period.
- Demonstrate U.S. market presence based on factors such as the availability of U.S.-based reviews and product website research.
In certain cases, depending on the product we’re considering alternatives for, we may expand our selection criteria based on our market insights to ensure we’re providing the best options for buyers.
To offer users a varied selection of vendors to consider, we restrict the number of products from the same software vendor on the list. If several products from the same vendor qualify for inclusion, we select the one most often searched as a ServiceNow competitor according to online search trends.
Additional ServiceNow Alternatives
Pricing: Available upon request
Features Comparison
47%
Unique Features for SysAid
- Access Controls/Permissions
- Analytics
- Approval Process Control
53%
Shared Features with ServiceNow
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
Integrations Comparison
77%
Unique Integrations for SysAid
- Asana
- Docusign
- Google Calendar
23%
Shared Integrations with ServiceNow
- Microsoft 365
- New Relic
- Okta
Starting Price: $29.00 per month
Features Comparison
50%
Unique Features for Freshservice
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
50%
Shared Features with ServiceNow
- Alerts/Escalation
- Alerts/Notifications
- API
Integrations Comparison
84%
Unique Integrations for Freshservice
- Amazon Redshift
- BambooHR
- Box
16%
Shared Integrations with ServiceNow
- GitHub
- LogMeIn Rescue
- Microsoft 365
Starting Price: $109.00 per year
Features Comparison
71%
Unique Features for Supremo Remote Desktop
- Access Controls/Permissions
- Chat/Messaging
- Diagnostics Tools
29%
Shared Features with ServiceNow
- Activity Dashboard
- Customizable Branding
- Data Import/Export
Integrations Comparison
0%
Unique Integrations for Supremo Remote Desktop
- No unique integrations
0%
Shared Integrations with ServiceNow
- No shared integrations
Starting Price: $25.00 per month
Features Comparison
29%
Unique Features for Milvus
- Access Controls/Permissions
- Call Center Management
- Chatbot
71%
Shared Features with ServiceNow
- Alerts/Escalation
- Alerts/Notifications
- API
Integrations Comparison
0%
Unique Integrations for Milvus
- No unique integrations
0%
Shared Integrations with ServiceNow
- No shared integrations
Starting Price: $20.00 per month
Features Comparison
51%
Unique Features for JIRA Service Management
- Access Controls/Permissions
- Activity Tracking
- Asset Lifecycle Management
49%
Shared Features with ServiceNow
- Alerts/Escalation
- Alerts/Notifications
- API
Integrations Comparison
90%
Unique Integrations for JIRA Service Management
- 8x8 Contact Center
- Asana
- BigGantt
10%
Shared Integrations with ServiceNow
- Bitbucket
- GitHub
- Microsoft 365
Pricing: Available upon request
Features Comparison
32%
Unique Features for Desk Manager
- Access Controls/Permissions
- Analytics
- Audit Trail
68%
Shared Features with ServiceNow
- Alerts/Escalation
- Alerts/Notifications
- API
Integrations Comparison
100%
Unique Integrations for Desk Manager
- ChatGPT
- Discord
- JivoChat
0%
Shared Integrations with ServiceNow
- No shared integrations
Starting Price: $129.00 per month
Features Comparison
64%
Unique Features for Atera
- Access Controls/Permissions
- Activity Tracking
- Analytics
36%
Shared Features with ServiceNow
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
Integrations Comparison
85%
Unique Integrations for Atera
- Acronis Cyber Backup
- AnyDesk
- Bitdefender GravityZone
15%
Shared Integrations with ServiceNow
- Okta
- TeamViewer
- Zapier
Starting Price: $29.00 per month
Features Comparison
47%
Unique Features for BOSSDesk
- Access Controls/Permissions
- AI Copilot
- AI Summarization
53%
Shared Features with ServiceNow
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
Integrations Comparison
33%
Unique Integrations for BOSSDesk
- ChatGPT
67%
Shared Integrations with ServiceNow
- TeamViewer
- Zapier
Starting Price: $35.00 per month
Features Comparison
53%
Unique Features for Deepser
- Access Controls/Permissions
- Activity Tracking
- Automated Responses
47%
Shared Features with ServiceNow
- Alerts/Escalation
- Alerts/Notifications
- API
Integrations Comparison
82%
Unique Integrations for Deepser
- 3CX
- AnyDesk
- baramundi Management Suite
18%
Shared Integrations with ServiceNow
- Microsoft 365
- Microsoft Entra ID
- TeamViewer
Starting Price: $24.90 per month
Features Comparison
74%
Unique Features for TeamViewer
- Access Controls/Permissions
- Active Directory Integration
- Activity Tracking
26%
Shared Features with ServiceNow
- Alerts/Escalation
- Alerts/Notifications
- API
Integrations Comparison
86%
Unique Integrations for TeamViewer
- AnyDesk
- Dynamics 365 Business Central
- Freshdesk
14%
Shared Integrations with ServiceNow
- NinjaOne
- Okta
- Slack
Pricing: Available upon request
Features Comparison
45%
Unique Features for ConnectWise PSA
- Access Controls/Permissions
- Accounting
- Activity Tracking
55%
Shared Features with ServiceNow
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
Integrations Comparison
92%
Unique Integrations for ConnectWise PSA
- Acronis Cyber Backup
- Acronis Cyber Protect Cloud
- Asset Panda
8%
Shared Integrations with ServiceNow
- AlertOps
- LogicMonitor
- NinjaOne
Starting Price: $16.00 per month
Features Comparison
42%
Unique Features for ManageEngine ServiceDesk Plus
- Activity Tracking
- Assignment Management
- Audit Trail
58%
Shared Features with ServiceNow
- Alerts/Escalation
- Alerts/Notifications
- API
Integrations Comparison
88%
Unique Integrations for ManageEngine ServiceDesk Plus
- Jira
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
13%
Shared Integrations with ServiceNow
- ManageEngine Endpoint Central
- Microsoft 365
Starting Price: R$19.00 per month
Features Comparison
14%
Unique Features for Milldesk
- Activity Tracking
- Email Templates
- Multi-Channel Communication
86%
Shared Features with ServiceNow
- Activity Dashboard
- Alerts/Escalation
- API
Integrations Comparison
100%
Unique Integrations for Milldesk
- Microsoft Power BI
0%
Shared Integrations with ServiceNow
- No shared integrations
Starting Price: $12.00 per month
Features Comparison
31%
Unique Features for Wavity Help & Service Desk
- Access Controls/Permissions
- Activity Tracking
- Customizable Fields
69%
Shared Features with ServiceNow
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
Integrations Comparison
75%
Unique Integrations for Wavity Help & Service Desk
- Dropbox Business
- Google Calendar
- Google Drive
25%
Shared Integrations with ServiceNow
- Microsoft 365
Still Not Sure?
Our experts can help you compare ServiceNow with other top options, so you can find the best fit for your needs.