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Compare Sales Force Automation (SFA) Software

This page is managed by
Jay Ivey, Market Research Associate
Last updated: December 11, 2014

Top 10 Most Reviewed Sales Force Automation (SFA) Software Systems

 
Salesforce.com As a global leader in CRM systems, Salesforce.com boasts a comprehensive sales toolkit for all business sizes. Sales Cloud will be a sales professional's right hand to improve productivity and efficiency while increasing revenue.
        247 Reviews
 Price
 Demo

761

Recommendations
in the last 30 days
Velocify Velocify is a standalone sales automation solution well-suited for a range of industries. It offers strong pipeline management functionality such as opportunity prioritization, automated lead nurturing and real-time reporting.
        127 Reviews
 Price
 Demo

3

Recommendations
in the last 30 days
InfusionSoft Made for small businesses, Infusionsoft is an all inclusive system that helps companies automate their sales processes. It has advanced features for e-commerce, electronic order forms, social marketing and automated sales reports.
        70 Reviews
 Price
 Demo

453

Recommendations
in the last 30 days
The Raiser's Edge The Raiser's Edge can be used to manage donor activity and create a dynamic, interactive online community with web content and online giving options.
        52 Reviews
 Price
 Demo

1

Recommendations
in the last 30 days
PlanPlus Online PlanPlus Online is FranklinCovey's online CRM and business collaboration solution. It has strong SFA features including a sophisticated dashboard where sales agents can track opportunities and get accurate forecasting.
        35 Reviews
 Price
 Demo

42

Recommendations
in the last 30 days
 

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Five9 Virtual Call Center With popular campaign management, and predictive dialing features, Five9 increases productivity for sales representatives. Five9 also enables call recording and agent scripting benefits in its integrated system.
         27 Reviews
 Price
 Demo

9

Recommendations
in the last 30 days
SugarCRM A recognized name in the industry, SugarCRM helps thousands of companies in planning, tracking, and executing all their customer relationship management efforts. Built on an open source platform, Sugar is flexible to your needs.
         18 Reviews
 Price
 Demo

10

Recommendations
in the last 30 days
LeadMaster Lead Management Designed with the salesperson in mind, LeadMaster offers one of the most intuitive systems on the market. It is a complete SFA solution, with features including lead management, sales forecasting and detailed activity tracking.
        15 Reviews
 Price
 Demo

70

Recommendations
in the last 30 days
Hatchbuck Designed specifically for small to midsize businesses, Hatchbuck is a comprehensive CRM suite that includes strong sales force automation features such as deal tracking and follow-up automation.
        14 Reviews
 Price
 Demo

47

Recommendations
in the last 30 days
Microsoft Dynamics CRM Microsoft Dynamics CRM offers a complete sales force automation solution that makes it easy to manage leads, opportunities and accounts in one location. Real-time insight and mobile access helps your team optimize their efforts.
         10 Reviews
 Price
 Demo

2

Recommendations
in the last 30 days
 
 


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Buyer's Guide

There are over 100 sales force automation (SFA) software systems on the market. And these systems come in all flavors: solutions for small businesses, solutions for large enterprises, solutions for companies that sell through channel partners and solutions for specific industries, to name a few. We’ve written this buyer’s guide to not only provide a definition of SFA software, but also to provide a lay of the land for software buyers who are trying to make sense of this complex market. 

Here’s what we’ll cover:

What Is SFA Software?
What Type of Buyer Are You?
Benefits and Potential Issues
Market Trends to Understand
The Vendor Landscape

What Is SFA Software?

“Coffee is for closers,” but SFA promises to help the entire team close more deals. Sales software helps companies manage their reps and their activities. At the individual level, sales automation software helps reps manage accounts, leads, opportunities and customer interactions. Meanwhile, it helps management generate more accurate forecasts and gain better insight into opportunities. 

Core CRM sales software functionality includes contact management, lead management, opportunity management, pipeline management, forecasting and territory management. More advanced systems will include modules for proposal and quote generation, order management, marketing automation, collateral management and sales enablement, scripting, computer telephony integration and social media integration.

Best-of-breed sales database software products such as Sage ACT! or Salesforce.com are often implemented as a completely stand alone system or in conjunction with marketing automation and lead management software. Other buyers choose to implement SFA software as part of a complete customer relationship management (CRM) suite, such as Microsoft Dynamics CRM. Finally, SFA can also be implemented as part of an enterprise resource planning (ERP) suite like Oracle or SAP. Which strategy you pursue will largely depend on your need for the SFA system to share data with other customer management or ERP systems, as well as whether the SFA from your existing vendors addresses your current company needs.

What Type of Buyer Are You?

Before evaluating sales force automation systems, you’ll need to assess what kind of buyer you are. We believe at least 90 percent of buyers fall into one of the following categories:

Direct sell buyer. These sales management software buyers work for organizations that sell through direct field reps, telesales teams or both. These buyers have the most straightforward requirements and a wide range of providers meet their needs. 

Channel selling buyer. These buyers work for organizations that sell through a network of channel partners. These buyers need specialized functionality for passing leads, registering deals and tracking partner performance.

Enterprise buyer. These buyers work for very large organizations, which often have a wide range of selling models. Their goals include unifying activity across channels and integrating their SFA with other enterprise systems—a complex undertaking. 

Small business CRM buyer. These buyers work for small businesses moving beyond contact tracking capabilities of products like Microsoft Outlook, and want to add capabilities for lead, opportunity, deal tracking and reporting.  

Benefits and Potential Issues

An SFA tool must benefit both managers and the reps. The following are the minimum benefits that should be realized with a successful implementation:

Reduce cost per sale. The critical return for any system is that deals closed increase and the cost per sale goes down. The traditional measures are a reduction in the time from contact to sale, and increase in the ratio of closures to contacts, or an increase in the number of contacts with the same ratio of closures to contacts. 

Increase rep accountability. With formal SFA tools and procedures, sales representatives can see exactly what they are reporting to management. Sales reps can also document lead generation and productivity.

Forecast sales more accurately. Sales contact software can track such metrics as conversion rates from leads to opportunities to closed deals, allowing an organization to more accurately forecast. This is particularly beneficial when combined with historical seasonality information. 

Improve client retention rates. Coupled with other information from a customer management system, an SFA system can ensure that clients are contacted in advance of contract expiration dates. Contact management sales software can also alert the customer rep to any issues with their client accounts.

Gain analytical insight. Sales automation software consolidates and reports on each representative’s activities, freeing the representatives from mundane periodic reporting and allowing them to focus on selling and customer relations.

As with all technology, there are potential issues with sales contact management software as well. First and foremost is the risk of compromising client privacy, particularly if it's implemented on easy-to-lose (or steal) mobile devices. This can be mitigated through the use of proper security procedures and encryption technology. A second issue is employee resistance to adoption; some people find the tools too difficult, too limiting, or too intrusive. This is generally a training issue. The third issue is a management issue; SFA tools drastically increase what can be measured and managed but that does not mean that everything should be measured or managed. The granularity of management required varies from organization to organization and even from manager to manager and representative to representative.

Market Trends to Understand

These market trends should be considered as you perform a sales force automation software comparison and select a product and vendor.

Software as a Service (SaaS). SaaS solutions have become very popular and comprise greater than 50 percent of new purchases. Low upfront costs and little to no hardware requirements are reasons for the uptake in adoption of online sales software that sits “in the cloud.” Another benefit is increased accessibility, which means that regardless of whether you're a Mac or PC, you can still easily access the software. The dominant leader in this market is Salesforce.com. Buyers should evaluate this new model with an open mind.

Mobile applications. Mobile SFA applications are very popular and changing rapidly. The devices your system supports, and the attractiveness of its mobile app will be a huge influence on your team’s attitude toward adopting the system. More and more systems provide integration with the major mobile platforms. Some are even Mac-based, with native integration with iPhone/iPad. For reviews of those systems, you can reference our article on CRM and Sales Force Automation for Mac. While improving rapidly, small factor devices still present challenges—they don’t always do everything their desktop siblings can. 

Social media. Leading SFA vendors are discovering the meaning of social media for business and are capitalizing on developments in that area. In fact, this is driving the emergence of a new market, Social CRM. For example, Salesforce has its Chatter application. Oracle OnDemand interfaces with Facebook, allowing a rep to see if there is anyone they know in common with a prospect. Buyers should consider their social media strategy as they evaluate SFA solutions.

ERP suites offering strong CRM. Solutions from enterprise-suite vendors like Oracle, SAP, Sage, Epicor and Infor have matured—in some cases through acquisitions. Enterprise suite buyers will naturally look to their ERP vendor for customer management solutions, but direct and indirect selling buyers should also consider solutions from these large players. Oracle and SAP are particularly strong in customer relationship management.

The Vendor Landscape

While the sales force CRM landscape is highly fragmented and may at first appear confusing, the available programs are differentiated by their appeal to the different buyer types.

This type of buyer... Should evaluate these systems
Direct buyer Salesforce.com, Sage Act, Microsoft Dynamics CRM
Indirect buyer Oracle CRM OnDemand, SAP
Enterprise buyer Oracle CRM, SAP, Salesforce.com
Small business CRM buyer Sage Act, Salesforce.com, SugarCRM, Highrise


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