Best 5 Freshdesk Alternatives
Updated June 26, 2025 at 12:49 PM
Written by Laura Burgess
Content Analyst
Edited by Mehar Luthra
Team Lead, Content
- Our Summary
- Top Alternatives Preview
- Top Alternatives
- Additional Alternatives
Our Summary
Top Alternatives
See More Alternatives
Why you may need an alternative for Freshdesk:
Freshdesk offers strong ticketing and automation, but growing teams may prefer alternatives for better customization, support responsiveness, and scalability.
What it’s good at: It excels at efficient ticket management, offering an intuitive interface and automation features that streamline customer communication and speed up issue resolution. These strengths make it a valuable tool for improving customer satisfaction and simplifying support workflows, especially for small and midsized teams.
What it’s not good at: Some businesses may need a platform with more flexible customization options or stronger user support responsiveness. In addition, for teams scaling their customer service operations, Freshdesk’s costs can add up quickly. In contrast, tools such as LiveAgent, Zendesk, or Salesforce Service Cloud may be a better fit.
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Preview of Top Freshdesk Alternatives
Freshdesk
Ratings Breakdown
- 4.48Ease of use
- 4.41Value for money
- 4.49Customer support
- 4.34Functionality
Pricing
Starting at $19.00 per month
LiveAgent
Ratings Breakdown
- 4.57Ease of use
- 4.65Value for money
- 4.70Customer support
- 4.57Functionality
Pricing
Starting at $15.00 per month
Salesforce Service Cloud
Ratings Breakdown
- 4.10Ease of use
- 4.16Value for money
- 4.25Customer support
- 4.40Functionality
Pricing
Starting at $25.00 per month
Zendesk Suite
Ratings Breakdown
- 4.33Ease of use
- 4.16Value for money
- 4.26Customer support
- 4.36Functionality
Pricing
Starting at $55.00 per month
JIRA Service Management
Ratings Breakdown
- 4.24Ease of use
- 4.32Value for money
- 4.30Customer support
- 4.46Functionality
Pricing
Starting at $20.00 per month
Zoho Desk
Ratings Breakdown
- 4.39Ease of use
- 4.46Value for money
- 4.31Customer support
- 4.46Functionality
Pricing
Starting at $9.00 per month
Top Freshdesk Alternatives
LiveAgent
Starting Price: $15.00 per month
LiveAgent's Best Rated Features
LiveAgent
- 5.0Real-Time Monitoring
- 4.80Chat/Messaging
- 4.80Live Chat
Freshdesk Comparison
- 4.42Real-Time Monitoring
- 4.56Chat/Messaging
- 4.40Live Chat
Features Comparison
36%
Unique Features for LiveAgent
- Account Management
- Agent Interface
- Audit Trail
64%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
78%
Unique Integrations for LiveAgent
- Actio
- ActiveCampaign
- Agile CRM
22%
Shared Integrations with Freshdesk
- Adobe Commerce
- BigCommerce
- CS-Cart Store Builder
Starting Price: $25.00 per month
Salesforce Service Cloud's Best Rated Features
Salesforce Service Cloud
- 4.86Knowledge Management
- 4.81CRM
- 4.81Queue Management
Freshdesk Comparison
- 4.07Knowledge Management
- 4.24CRM
- 4.27Queue Management
Features Comparison
42%
Unique Features for Salesforce Service Cloud
- Accounting Integration
- Appointment Management
- Autoresponders
58%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
82%
Unique Integrations for Salesforce Service Cloud
- CRM Analytics
- CXone Mpower
- Elastic Enterprise Search
18%
Shared Integrations with Freshdesk
- Five9
- Salesforce Sales Cloud
- Talkdesk
Starting Price: $55.00 per month
Zendesk Suite's Best Rated Features
Zendesk Suite
- 4.76Customer History
- 4.75Real-Time Updates
- 4.71Issue Tracking
Freshdesk Comparison
- 4.25Customer History
- 4.60Real-Time Updates
- 4.63Issue Tracking
Features Comparison
39%
Unique Features for Zendesk Suite
- Account Alerts
- Account Management
- Asset Tracking
61%
Shared Features with Freshdesk
- Activity Dashboard
- Activity Tracking
- AI Copilot
Integrations Comparison
77%
Unique Integrations for Zendesk Suite
- 123FormBuilder
- 3CLogic
- ActiveCampaign
23%
Shared Integrations with Freshdesk
- Adobe Commerce
- Aircall
- Ameyo
Starting Price: $20.00 per month
JIRA Service Management's Best Rated Features
JIRA Service Management
- 4.71Support Ticket Tracking
- 4.60Data Import/Export
- 4.60Ticket Management
Freshdesk Comparison
- 4.54Support Ticket Tracking
- 4.47Data Import/Export
- 4.58Ticket Management
Features Comparison
44%
Unique Features for JIRA Service Management
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
56%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
Integrations Comparison
83%
Unique Integrations for JIRA Service Management
- 8x8 Contact Center
- Asana
- BigGantt
17%
Shared Integrations with Freshdesk
- Box
- Dropbox Business
- GitHub
Zoho Desk
Starting Price: $9.00 per month
Zoho Desk's Best Rated Features
Zoho Desk
- 4.88SSL Security
- 4.71Issue Tracking
- 4.71Chat/Messaging
Freshdesk Comparison
- 4.27SSL Security
- 4.63Issue Tracking
- 4.56Chat/Messaging
Features Comparison
31%
Unique Features for Zoho Desk
- Account Management
- Audit Trail
- Autoresponders
69%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
73%
Unique Integrations for Zoho Desk
- Alegra
- APPSeCONNECT
- Asana
27%
Shared Integrations with Freshdesk
- Aircall
- BigCommerce
- Capsule
Our Methodology
Our objective research is based on market demand signals along with an analysis of our proprietary data, including product information and verified user ratings and reviews, as of February 2026.
To be eligible, products had to meet at least one of the following criteria:
- Be considered a popular Freshdesk alternative based on our analysis of online search trends where users compare the two systems.
- Emerge as one of the top-mentioned products in Software Advice reviews that reviewers switched to from Freshdesk, or considered as alternatives when selecting Freshdesk.
- Show popular demand in a software category shared with Freshdesk by being among the products that users most commonly inquire about on its Software Advice profile page.
- Rank among one of the highest-rated Freshdesk competitors.
The selected products also met these requirements:
- Have at least 20 published reviews in the past 2 years as of the analysis period.
- Demonstrate U.S. market presence based on factors such as the availability of U.S.-based reviews and product website research.
In certain cases, depending on the product we’re considering alternatives for, we may expand our selection criteria based on our market insights to ensure we’re providing the best options for buyers.
To offer users a varied selection of vendors to consider, we restrict the number of products from the same software vendor on the list. If several products from the same vendor qualify for inclusion, we select the one most often searched as a Freshdesk competitor according to online search trends.
Additional Freshdesk Alternatives
Pricing: Available upon request
Features Comparison
39%
Unique Features for SysAid
- Analytics
- Approval Process Control
- Asset Lifecycle Management
61%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
Integrations Comparison
74%
Unique Integrations for SysAid
- Asana
- Docusign
- Google Chat
26%
Shared Integrations with Freshdesk
- Google Calendar
- Google Workspace
- Harvest
Starting Price: $29.00 per month
Features Comparison
39%
Unique Features for Freshservice
- Asset Tracking
- Audit Trail
- Backup and Recovery
61%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
Integrations Comparison
53%
Unique Integrations for Freshservice
- Amazon Redshift
- BambooHR
- ClickUp
47%
Shared Integrations with Freshdesk
- Box
- Dropbox Business
- FreshBooks
Starting Price: $24.00 per month
Features Comparison
23%
Unique Features for LiveChat
- Autoresponders
- Conversation Intelligence
- Customer Segmentation
77%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
67%
Unique Integrations for LiveChat
- 1CRM
- 1Password
- 2way
33%
Shared Integrations with Freshdesk
- Adobe Commerce
- BigCommerce
- Campaign Monitor by Marigold
Pricing: Available upon request
Features Comparison
49%
Unique Features for TeamDynamix
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
51%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
0%
Unique Integrations for TeamDynamix
- No unique integrations
0%
Shared Integrations with Freshdesk
- No shared integrations
Starting Price: $29.00 per month
Features Comparison
24%
Unique Features for HelpDesk
- Autoresponders
- Complaint Monitoring
- Conversation Intelligence
76%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
45%
Unique Integrations for HelpDesk
- Chatbot
- HubSpot CRM
- LiveChat
55%
Shared Integrations with Freshdesk
- GitHub
- Jira
- Shopify
Starting Price: $16.00 per month
Features Comparison
30%
Unique Features for ManageEngine ServiceDesk Plus
- Asset Tracking
- Audit Trail
- Barcoding/RFID
70%
Shared Features with Freshdesk
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
Integrations Comparison
88%
Unique Integrations for ManageEngine ServiceDesk Plus
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Analytics Plus
13%
Shared Integrations with Freshdesk
- Jira
- Microsoft Teams
Starting Price: $39.00 per month
Features Comparison
48%
Unique Features for Intercom
- 2-Way Messaging
- Autoresponders
- Batch Communications
52%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
80%
Unique Integrations for Intercom
- 24sessions
- Affogata
- Archbee
20%
Shared Integrations with Freshdesk
- Aircall
- Campaign Monitor by Marigold
- GitHub
Starting Price: $29.00 per month
Features Comparison
27%
Unique Features for BOSSDesk
- AI Summarization
- Asset Tracking
- Commenting/Notes
73%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- AI Copilot
Integrations Comparison
67%
Unique Integrations for BOSSDesk
- ChatGPT
- TeamViewer
33%
Shared Integrations with Freshdesk
- Zapier
Starting Price: $14.00 per month
Features Comparison
0%
Unique Features for Faveo Helpdesk
- No unique features
100%
Shared Features with Freshdesk
- Alerts/Escalation
- API
- Automated Routing
Integrations Comparison
80%
Unique Integrations for Faveo Helpdesk
- Facebook Apps and Tabs
- LimeSurvey
20%
Shared Integrations with Freshdesk
- Twitter/X
Starting Price: €61.00 per month
Features Comparison
70%
Unique Features for Bitrix24
- Absence Management
- Accounting
- Activity/News Feed
30%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
Integrations Comparison
75%
Unique Integrations for Bitrix24
- 3CX
- Albato
- Alegra
25%
Shared Integrations with Freshdesk
- Box
- Dropbox Business
- FreshBooks
Starting Price: $55.00 per month
Features Comparison
15%
Unique Features for Help Scout
- Document Management
- Document Storage
- Email Monitoring
85%
Shared Features with Freshdesk
- Access Controls/Permissions
- Alerts/Notifications
- API
Integrations Comparison
65%
Unique Integrations for Help Scout
- ActiveCampaign
- AppFollow
- Asana
35%
Shared Integrations with Freshdesk
- Aircall
- Campaign Monitor by Marigold
- Capsule
Starting Price: $45.00 per month
Features Comparison
35%
Unique Features for Crisp
- AI/Machine Learning
- Appointment Scheduling
- Audience Targeting
65%
Shared Features with Freshdesk
- Activity Dashboard
- Alerts/Escalation
- API
Integrations Comparison
55%
Unique Integrations for Crisp
- HubSpot CRM
- JIRA Service Management
45%
Shared Integrations with Freshdesk
- Adobe Commerce
- Aircall
- Jira
Starting Price: $20.00 per month
Features Comparison
28%
Unique Features for HubSpot Service Hub
- Client Management
- Contact Database
- Customer Engagement
72%
Shared Features with Freshdesk
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
Integrations Comparison
82%
Unique Integrations for HubSpot Service Hub
- 360NRS
- Accelo
- Actionstep
18%
Shared Integrations with Freshdesk
- Gmail
- Google Calendar
- Google Contacts
Still Not Sure?
Our experts can help you compare Freshdesk with other top options, so you can find the best fit for your needs.