Microsoft Dynamics Retail Management System Software


 

Retail business activities can be successfully automated with Microsoft Dynamics Retail Management System (RMS). Originally QuickSell 2000, the MS RMS system allows for effortless checkout with its point of sale application, successful marketing initiatives with customer relationship management (CRM), and stock level control with inventory management.

Microsoft POS software is best for small to medium-sized retail businesses. The system is customized for most specialty retailers, but not strongly for service and hospitality specialties. Examples of strong specialties include apparel stores, gift stores, furniture stores, office supply stores and bookstores.

RMS is offered in two different packages. Store Operations is customized for individual retail stores, and Headquarters is best for retailers that operate multiple stores and want to analyze data from one headquarter location.

“Store Operations” includes POS, CRM, inventory control, and employee management applications. If users are more focused on reporting and performance analytics, “Headquarters” can access data from all other users.

Microsoft Retail Management Software can be run by users on Windows XP/2000, Windows Embedded for Point of Service, Windows Vista, or Windows Server 2003.

 

Microsoft Retail Management System - Point of Sale
 
  • Microsoft Retail Management System - Point of Sale
    Point of Sale
  • Microsoft Retail Management System - Transaction Processing
    Transaction Processing
  • Microsoft Retail Management System - Inventory Management
    Inventory Management
  • Microsoft Retail Management System - Purchase Orders
    Purchase Orders
  • Microsoft Retail Management System - Reporting
    Reporting
Supported Operating System(s):
Windows 8

31 Reviews of Microsoft Retail Management System

Showing 1-20 of 31

 

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Jason from Kilgore's Medical Pharmacy
Specialty: Pharmacy
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Only use if you like software crashing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The software is easy to use for front line staff and is simple to train. Robust reporting capabilities. From the admin side, it does 95% of the things we'd like it to do.

Cons

Crashing, crashing, crashing. We've had the software in place for over 7 years and it's been one of the highest areas of complaints from employees because of the frequency of crashing. The system freezes, won't respond, and then is forced to restart. In retail, checkout speed affects both profitability and customer satisfaction, so adding 2 to 3 minutes of "I'm sorry, my register just crashed..." isn't helpful.

 
 

Andrew from Lenz Arts, Inc.
Specialty: Antiques / art
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Long in the tooth

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

RMS is very stable. I've never seen it crash in the 4 years we've had it in our retail store. BUT, it's on track to be discontinued by Microsoft and it shows. They only have made minor tweaks and no serious updates since we got it. The interface is "1980s" in places and some reports you'd expect to be included are not. Times you'd expect to drill down, you can't.

Pros

Super stable
Reasonably priced
Somewhat flexible
Standard SQL database

Cons

Being discontinued
Old interface and graphics
Marginal support from Microsoft
Needs broader selection of standard reports
Can't always drill down when you want to

 
 

Linda from Once upon a time, LLC
Specialty: Other specialty retailer

July 2016

July 2016

I have been a user of Microsoft RMS POS since 2008.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

This system has depth.. It allows you to track your numbers with numerous reports.

Likes Least

I wish the system would allow you to merge customers and history. I would like to be able to delete old inventory items from the database without deleting history. I am disappointed it has not upgraded to a cloud version. I have two stores and even if I purchase the program to link the two stores, it is not in the cloud.

Recommendations

It is a very detailed system and would be excellent for those who religiously enter the data, and use the data.

 
 

Gessin from WeAreWholesale.com
Specialty: Electronics & appliances

March 2015

March 2015

Microsoft RMS has far exceeded our expectations!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best part of the Microsoft RMS is how easy it is to set up and start using. Within an hour we had everything registered and running without any issues. We called support to assist with a custom install and they were extremely quick and precise.

Likes Least

This is not recommended for enterprise businesses. Small and mid-size is what benefits the best. That would be our only complaint - the scalability of the product.

Recommendations

I would recommend that you get in touch with the support staff at Microsoft if you have any questions or need any help setting up the software. They were quick to resolve all of our issues.

 
 

sam from Evolution Motors
Specialty: Auto & parts dealer

January 2015

January 2015

MS retail system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have been using Microsoft RMS for seven months. Overall, the product is really good. It is better because of the Microsoft partner that I use for support. The software is very flexible, if you know how to use it. Our partner has been able to tweek the software to meet almost every need. We use almost every possible feature. We have a website and ship internationally, four retail stores, open house accounts for customers, use gift cards and transfers from one store to another. We have had a few issues; however, our partner has helped us work out most of them so far and is still working on the few that we have. He has customized this to meet our needs. Out of the box, I don't think we would get the same results.

Likes Least

It's limited in what it can do. Basic functions are omitted, and if you want something fixed, most of the time they say that cannot be done because it is hard-coded. It crashes once in a while, and even after install, they still cannot get credit voucher to load a year later.

Recommendations

Don't pay for more than 10% upfront to ensure the reseller follows through with his promises of what the product can do.

 
 

Jeremy from Woodbridge Consulting
Specialty: e-Commerce

January 2015

January 2015

Quite good product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The size of vendor means less risk of failure. It gives more safety to us.

Likes Least

It's all a bit clumsy. It could have been put together better.

Recommendations

Look at several packages and choose the best for you alone.

 
 

john from Cascade
Specialty: Industrial supplies & machinery

January 2015

January 2015

manager IT

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This is a great product, and it's cost effective. The vendor is very helpful and has good reputation.

Likes Least

There is not much we dont like about this product. One draw back is the user-friendliness.

Recommendations

We think this is agood productive to use. The price is right. And it is very easy to use.

 
 

Rodrigo from Bola Top Futebol
Specialty: Sporting goods

December 2014

December 2014

Very helpful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easiness to use the system to be able to organize all the goods, cash flow, etc

Likes Least

It's not very accessible because of price and also because you cannot find it anywhere.

Recommendations

Check on reviews and ask people who have already used it to help.

 
 

Karl from Dearbon Inc.
Specialty: Restaurant

December 2014

December 2014

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use. Great user interface. Customizable interface.

Likes Least

Slow support response. Inadequate troubleshooting assistance.

Recommendations

Buy this software. It's great for small-to-medium sized businesses.

 
 

Harry from MicroWarranty
Specialty: e-Commerce

December 2014

December 2014

First time using software of this nature

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It works decently, and support was good, with swift response to our needs.

Likes Least

It was costly, and installation and training were a headache but done professionally.

Recommendations

Tread lightly and investigate all options and expenses from vendors before selecting anyone.

 
 

Marc from Counseling Associates
Specialty: Health & personal care

December 2014

December 2014

Reliable POS Solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I enjoy Microsoft products, so the Retail Management System was immediately implemented when needed for my side project.

Likes Least

Nothing because Microsoft is a reputable company with advanced computing products.

Recommendations

Integrate the full range of Microsoft products to streamline operations.

 
 

Misha from NBC
Specialty: Full service

December 2014

December 2014

Solid product; does what it needs to do

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Always reliable. Microsoft is a company you can always trust.

Likes Least

Nothing, I can always trust Microsoft software to do what I need it to do.

Recommendations

Trust the reviews; go with the big name brands so you have that back up in place.

 
 

Matt from SNSI
Specialty: Full service

December 2014

December 2014

Simple, easy to use; pretty regular updates

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use; the vendor is stable and should be around for a long time. The product is solid.

Likes Least

Sometimes, updates are slow to be released based on the number of customers the vendor supports on this platform.

Recommendations

It works great; just make sure you do a thorough requirements versus capabilities matrix.

 
 

Michael from BU
Specialty: Sporting goods

December 2014

December 2014

Review of Microsoft retail system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I trust the Microsoft name. They have good support. The system works well with our system and is easy to use.

Likes Least

It's expensive.Tthere are many other cheaper options out there that we may eventually consider.

Recommendations

Talk to people who actually use the software and get their honest opinion.

 
 

Cathy from CLS Inc.
Specialty: Gifts

December 2014

December 2014

Good Going

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It works well, is simple to follow, and is backed up by Microsoft. What's not to like?!

Likes Least

This product was a bit pricey for a small business, but it works better for a mid-sized business looking to get ahead of their finances.

Recommendations

Make sure you have plenty of practice and exposure before deciding on any expensive software package.

 
 

brian from AuvilleInvest
Specialty: Other specialty retailer

December 2014

December 2014

Business Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's a good, organized service. It helps me stay on top of things and are organizes my day-to-day.

Likes Least

Efficiency and speed are key, and I guess the only change would be to always keep up.

Recommendations

Don't rush through; take your time to find useable tools.

 
 

Ajay from WinServ
Specialty: Full service

December 2014

December 2014

My Review for MRMS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support is good, and there have been no issues so far.

Likes Least

Nothing. Everything looks good so far. I never had a reason to dislike it as of now.

Recommendations

I do not have any recommendations for others evaluating software like Microsoft Retail Management System. Each tool has its pros and cons and you will know only when you use multiple product experience.

 
 

Sharon from wow
Specialty: Gifts

December 2014

December 2014

Review of Microsoft Retail Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product and vendor of the Microsoft Management System is very reliable and flexible.

Likes Least

It requires training to use it optimally.

Recommendations

Recommendations for others for evaluating this software include testing the flexibility and usability of the system under different circumstances and multiple users.

 
 

Brian from Madison Sales LLC
Specialty: Consignment

December 2014

December 2014

MRMS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of setup and operation, including responsive support.

Likes Least

Cost could be better per user, since Microsoft is so large RMS is not always seen as a high priority.

Recommendations

Make sure that you ask a lot of questions and definitely take advantage of the free trial to "try before you buy."

 
 

Alan from MicroWarranty
Specialty: e-Commerce

December 2014

December 2014

Microsoft Retain

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It works and they provide decent support whenever we have had problems. Installation was painless and swiftly accomplished when we first purchased this software.

Likes Least

The cost and overall performance hasn't been up to snuff.

Recommendations

Select wisely to ensure you get what you need and for the proper cost for your effectiveness.

 
 
 
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