Retail business activities can be successfully automated with Microsoft Dynamics Retail Management System (RMS). Originally QuickSell 2000, the MS RMS system allows for effortless checkout with its point of sale application, successful marketing initiatives with customer relationship management (CRM), and stock level control with inventory management.
Microsoft POS software is best for small to medium-sized retail businesses. The system is customized for most specialty retailers, but not strongly for service and hospitality specialties. Examples of strong specialties include apparel stores, gift stores, furniture stores, office supply stores and book stores.
RMS is offered in two different packages. Store Operations is customized for individual retail stores, and Headquarters is best for retailers that operate multiple stores and want to analyze data from one headquarter location.
“Store Operations” includes POS, CRM, inventory control, and employee management applications. If users are more focused on reporting and performance analytics, “Headquarters” can access data from all other users.
Microsoft Retail Management Software can be run by users on Windows XP/2000, Windows Embedded for Point of Service, Windows Vista, or Windows Server 2003.
Customer loyalty and mobile payments are two of the most prominent trends in brick-and-mortar retail today. Here are two news updates impacting Microsoft POS system users:
Collin from Large church in Texas
Specialty: Other specialty retailer
Portfolio size: 101 or more users
The updates included in Feature Pack 2 have made training new employees much easier. The POS side is very easy and intuitive. The back office portion requires quite a bit of training, but can be mastered.
RMS in a single store environment is a solid program. Unfortunately, we have several stores. That's where it falls short.
There are many flaws under the hood. The architecture of the program is outdated. It does not run in real-time. It relies on syncing worksheets, but if one piece of data gets corrupted, certain worksheets become unusable and create issues with getting data to all locations.
Customer support seemed to not understand the urgency of our issues and insisted on having our partner fix them.
The interface is easy to understand.
It is not real-time, has flaws in the database, and service could be better.
Look elsewhere. We are looking to switch to a new software after two years with RMS. There are much better options out there, especially as RMS is end-of-life.
Greg from Mr. Pet's
Specialty: Pets & supplies
Portfolio size: 21 to 50 users
Ringing in cash sales is easy enough; otherwise, functionality is not great.
It's limited in what it can do. Basic functions are omitted, and if you want something fixed, most of the time they say that cannot be done because it is hard-coded.
It crashes once in a while, and even after install, they still cannot get credit voucher to load a year later.
You will have to do most of the work yourself even with a contract.
Like all Microsoft products, it's not great and they typically do an improvement every 4 years which makes it worse.
Basically, it's an expensive program that does spreadsheets. The interface is not terrible, but you cannot customize it. You cannot increase font size because it is hard coded. We want retail prices to appear on the receiving reports, but that costs a considerable extra fee. We were told in the meetings about purchasing the software that it could do these things and more at the price we were paying. We showed the reseller our existing program so he knew exactly what we needed. Microsoft will charge you yearly update fees, but not actually update anything useful to you. If one till doesn't work, the other two won't work either because they share the same database.
Don't pay for more than 10% upfront to ensure the reseller follows through with his promises of what the product can do.
Dana from Winner's Circle Horse Supply, LLC
Date: June 2013
I have been using Microsoft RMS for seven months. Overall the product is really good. It is better because of the Microsoft partner that I use for support. The software is very flexible, if you know how to use it. Our partner has been able to tweek the software to meet almost every need. We use almost every possible feature. We have a website and ship internationally, four retail stores, open house accounts for customers, use gift cards and transfers from one store to another. We have had a few issues; however, our partner has helped us work out most of them so far and is still working on the few that we have. He has customized this to meet our needs. Out of the box, I don't think we would get the same results.
Ilya from Bellmore Wine & Liquor
Date: July 2012
I purchased a liquor store 4 years ago that had an old style cash register. I have some networking background, so I decided to find an easy and reliable POS for my store that I could service myself. I picked Microsoft Dynamics RMS, mostly because of the name. I figured, Microsoft is not going out of business any time soon! I purchased 2 licenses from a dealer built 2 of my own systems to work in tandem.
I struggled with the setup, but with some help over the phone I was able to set it up. Within just a few days I was able to set up peripheral devices. It is supposed to sync up with QuickBooks, that never worked for me. I did have a problem a few years ago with a hardware failure that caused me to work with support over the phone to retrieve the lost data, since restoring the backup file didn't work.
I would recommend this software to anyone looking for new POS, but make sure that the system is easy to backup and restore on a new computer.
Kyle from Natureally Healthy
Date: November 2011
Naturally Healthy is a new retail store in downtown Philadelphia. We specialize in everything all-natural & organic. Including cosmetics, skincare, shower & bath, aromatherapy, whole food vitamins & supplements, candles, and more. We were looking for a POS system with ease of use, efficient reporting, reliability, and the right price. Because we are a new store and didn't have the experience, time or money to make a bad choice...we needed help narrowing our choices and Software Advice made that happen.
Software Advice couldn't have made shopping a POS any easier. Within days all of our choices were calling us to demo their product. After narrowing our search to a handful, a few conversations and demos helped us to decide on Microsoft Retail Management System (RMS). Implementation of Microsoft Dynamics RMS couldn't have been any easier! The software was installed on the hardware before arriving to the store. We plugged the cords and had a 3 hour walk-thru of the entire system and were up and running 3 weeks after purchasing.
Training for new employees on Microsoft Dynamics RMS literally takes minutes before they are ringing a customer out. The reporting has been all that we expected. If we had to manufacture a complaint, it would be creating custom reporting isn't as easy as advertised. In conclusion, Microsoft Dynamics RMS is a winner and Software Advice is the right component before making such a big decision.