Microsoft Dynamics Retail Management System Software


 

Retail business activities can be successfully automated with Microsoft Dynamics Retail Management System (RMS). Originally QuickSell 2000, the MS RMS system allows for effortless checkout with its point of sale application, successful marketing initiatives with customer relationship management (CRM), and stock level control with inventory management.

Microsoft POS software is best for small to medium-sized retail businesses. The system is customized for most specialty retailers, but not strongly for service and hospitality specialties. Examples of strong specialties include apparel stores, gift stores, furniture stores, office supply stores and book stores.

RMS is offered in two different packages. Store Operations is customized for individual retail stores, and Headquarters is best for retailers that operate multiple stores and want to analyze data from one headquarter location.

“Store Operations” includes POS, CRM, inventory control, and employee management applications. If users are more focused on reporting and performance analytics, “Headquarters” can access data from all other users.

Microsoft Retail Management Software can be run by users on Windows XP/2000, Windows Embedded for Point of Service, Windows Vista, or Windows Server 2003.

Recent News

Customer loyalty and mobile payments are two of the most prominent trends in brick-and-mortar retail today. Here are two news updates impacting Microsoft POS system users:

  • Retail Hero, a Microsoft point of sale software VAR, has updated a number of its add-ons to address customer loyalty in 2011 and 2012. Q-Rewards, updated in November 2011, features reward points management for frequent customers with regular purchases. Hero Points, an amount-purchased rewards program, was updated to version 3.4 in April, 2012.
  • Near field communication (NFC) mobile payments haven’t taken off quite as expected, partly due to little movement by hardware and phone vendors. Some vendors, like VeriFone, have worked in recent months to bring more NFC-ready card readers to the market. Microsoft RMS software users wanting to offer NFC payments should ensure new credit card readers are NFC-compatible.
 

Microsoft Retail Management System - Point of Sale
 
  • Microsoft Retail Management System - Point of Sale
    Point of Sale
  • Microsoft Retail Management System - Transaction Processing
    Transaction Processing
  • Microsoft Retail Management System - Inventory Management
    Inventory Management
  • Microsoft Retail Management System - Purchase Orders
    Purchase Orders
  • Microsoft Retail Management System - Reporting
    Reporting
Supported Operating System(s):
Windows 8

28 Reviews of Microsoft Retail Management System

Showing 1-20 of 28

 

from WeAreWholesale.com
Specialty: Electronics & appliances
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Microsoft RMS has far exceeded our expectations!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The best part of the Microsoft RMS is how easy it is to set up and start using. Within an hour we had everything registered and running without any issues. We called support to assist with a custom install and they were extremely quick and precise.

Likes Least

This is not recommended for enterprise businesses. Small and mid-size is what benefits the best. That would be our only complaint - the scalability of the product.

Recommendations

I would recommend that you get in touch with the support staff at Microsoft if you have any questions or need any help setting up the software. They were quick to resolve all of our issues.

 

from Evolution Motors
Specialty: Auto & parts dealer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

MS retail system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I have been using Microsoft RMS for seven months. Overall, the product is really good. It is better because of the Microsoft partner that I use for support. The software is very flexible, if you know how to use it. Our partner has been able to tweek the software to meet almost every need. We use almost every possible feature. We have a website and ship internationally, four retail stores, open house accounts for customers, use gift cards and transfers from one store to another. We have had a few issues; however, our partner has helped us work out most of them so far and is still working on the few that we have. He has customized this to meet our needs. Out of the box, I don't think we would get the same results.

Likes Least

It's limited in what it can do. Basic functions are omitted, and if you want something fixed, most of the time they say that cannot be done because it is hard-coded. It crashes once in a while, and even after install, they still cannot get credit voucher to load a year later.

Recommendations

Don't pay for more than 10% upfront to ensure the reseller follows through with his promises of what the product can do.

 

from Woodbridge Consulting
Specialty: e-Commerce
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Quite good product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The size of vendor means less risk of failure. It gives more safety to us.

Likes Least

It's all a bit clumsy. It could have been put together better.

Recommendations

Look at several packages and choose the best for you alone.

 

from Cascade
Specialty: Industrial supplies & machinery
Size of portfolio: 101 or more users Portfolio size: 101 or more users

manager IT

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This is a great product, and it's cost effective. The vendor is very helpful and has good reputation.

Likes Least

There is not much we dont like about this product. One draw back is the user-friendliness.

Recommendations

We think this is agood productive to use. The price is right. And it is very easy to use.

 

from Bola Top Futebol
Specialty: Sporting goods
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Very helpful

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easiness to use the system to be able to organize all the goods, cash flow, etc

Likes Least

It's not very accessible because of price and also because you cannot find it anywhere.

Recommendations

Check on reviews and ask people who have already used it to help.

 

from Dearbon Inc.
Specialty: Restaurant
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of use. Great user interface. Customizable interface.

Likes Least

Slow support response. Inadequate troubleshooting assistance.

Recommendations

Buy this software. It's great for small-to-medium sized businesses.

 

from MicroWarranty
Specialty: e-Commerce
Size of portfolio: Single user Portfolio size: Single user

First time using software of this nature

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It works decently, and support was good, with swift response to our needs.

Likes Least

It was costly, and installation and training were a headache but done professionally.

Recommendations

Tread lightly and investigate all options and expenses from vendors before selecting anyone.

 

from Counseling Associates
Specialty: Health & personal care
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Reliable POS Solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I enjoy Microsoft products, so the Retail Management System was immediately implemented when needed for my side project.

Likes Least

Nothing because Microsoft is a reputable company with advanced computing products.

Recommendations

Integrate the full range of Microsoft products to streamline operations.

 

from gardner museum
Specialty: Museum / park / zoo
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

referal of microsoft retail system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of use and ability to train new users. They offer effective cross checks.

Likes Least

Cost of the software is higher than those of competitors.

Recommendations

Hire a consultant to help review needs, how it will be used and training.

 

from CLS Inc.
Specialty: Gifts
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Good Going

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It works well, is simple to follow, and is backed up by Microsoft. What's not to like?!

Likes Least

This product was a bit pricey for a small business, but it works better for a mid-sized business looking to get ahead of their finances.

Recommendations

Make sure you have plenty of practice and exposure before deciding on any expensive software package.

 

from wow
Specialty: Gifts
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Review of Microsoft Retail Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The product and vendor of the Microsoft Management System is very reliable and flexible.

Likes Least

It requires training to use it optimally.

Recommendations

Recommendations for others for evaluating this software include testing the flexibility and usability of the system under different circumstances and multiple users.

 

from AuvilleInvest
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Business Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's a good, organized service. It helps me stay on top of things and are organizes my day-to-day.

Likes Least

Efficiency and speed are key, and I guess the only change would be to always keep up.

Recommendations

Don't rush through; take your time to find useable tools.

 

from WinServ
Specialty: Full service
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

My Review for MRMS

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The support is good, and there have been no issues so far.

Likes Least

Nothing. Everything looks good so far. I never had a reason to dislike it as of now.

Recommendations

I do not have any recommendations for others evaluating software like Microsoft Retail Management System. Each tool has its pros and cons and you will know only when you use multiple product experience.

 

from Hach
Specialty: Industrial supplies & machinery
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Manage 101

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It works for us in all situations, including new users.

Likes Least

There were some issues with the start up of the product. Once these were fixed, all is well.

Recommendations

Try it and make sure that you have back-up from the vendor with warranty and security.

 

from John Williams Consulting
Specialty: Industrial supplies & machinery
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

RMS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the ease of use and compatibility with other software.

Likes Least

I dislike the help and support line and availability of customer support.

Recommendations

Make sure the software is the right fit for your business.

 

from Madison Sales LLC
Specialty: Consignment
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

MRMS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of setup and operation, including responsive support.

Likes Least

Cost could be better per user, since Microsoft is so large RMS is not always seen as a high priority.

Recommendations

Make sure that you ask a lot of questions and definitely take advantage of the free trial to "try before you buy."

 

from NBC
Specialty: Full service
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Solid product; does what it needs to do

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Always reliable. Microsoft is a company you can always trust.

Likes Least

Nothing, I can always trust Microsoft software to do what I need it to do.

Recommendations

Trust the reviews; go with the big name brands so you have that back up in place.

 

from Style and Form
Specialty: Furniture & home decor
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

RMS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the low cost per register and recognized brand for support.

Likes Least

Microsoft did not fully "flesh out" the product - many fields are cumbersome to fill and often records do not transfer to other areas (i.e. POs to customer and vendor records easily or at all).

Recommendations

Fully understand user requirements and do not look to be able to fully customize the product after installation. Understand its limitations and how they may impact your business.

 

from SNSI
Specialty: Full service
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Simple, easy to use; pretty regular updates

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's easy to use; the vendor is stable and should be around for a long time. The product is solid.

Likes Least

Sometimes, updates are slow to be released based on the number of customers the vendor supports on this platform.

Recommendations

It works great; just make sure you do a thorough requirements versus capabilities matrix.

 

from BU
Specialty: Sporting goods
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Review of Microsoft retail system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I trust the Microsoft name. They have good support. The system works well with our system and is easy to use.

Likes Least

It's expensive.Tthere are many other cheaper options out there that we may eventually consider.

Recommendations

Talk to people who actually use the software and get their honest opinion.

 
 
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