Microsoft Dynamics Retail Management System Software


 

Retail business activities can be successfully automated with Microsoft Dynamics Retail Management System (RMS). Originally QuickSell 2000, the MS RMS system allows for effortless checkout with its point of sale application, successful marketing initiatives with customer relationship management (CRM), and stock level control with inventory management.

Microsoft POS software is best for small to medium-sized retail businesses. The system is customized for most specialty retailers, but not strongly for service and hospitality specialties. Examples of strong specialties include apparel stores, gift stores, furniture stores, office supply stores and book stores.

RMS is offered in two different packages. Store Operations is customized for individual retail stores, and Headquarters is best for retailers that operate multiple stores and want to analyze data from one headquarter location.

“Store Operations” includes POS, CRM, inventory control, and employee management applications. If users are more focused on reporting and performance analytics, “Headquarters” can access data from all other users.

Microsoft Retail Management Software can be run by users on Windows XP/2000, Windows Embedded for Point of Service, Windows Vista, or Windows Server 2003.

Recent News

Customer loyalty and mobile payments are two of the most prominent trends in brick-and-mortar retail today. Here are two news updates impacting Microsoft POS system users:

  • Retail Hero, a Microsoft point of sale software VAR, has updated a number of its add-ons to address customer loyalty in 2011 and 2012. Q-Rewards, updated in November 2011, features reward points management for frequent customers with regular purchases. Hero Points, an amount-purchased rewards program, was updated to version 3.4 in April, 2012.
  • Near field communication (NFC) mobile payments haven’t taken off quite as expected, partly due to little movement by hardware and phone vendors. Some vendors, like VeriFone, have worked in recent months to bring more NFC-ready card readers to the market. Microsoft RMS software users wanting to offer NFC payments should ensure new credit card readers are NFC-compatible.
 

Microsoft Retail Management System - Point of Sale
 
  • Microsoft Retail Management System - Point of Sale
    Point of Sale
  • Microsoft Retail Management System - Transaction Processing
    Transaction Processing
  • Microsoft Retail Management System - Inventory Management
    Inventory Management
  • Microsoft Retail Management System - Purchase Orders
    Purchase Orders
  • Microsoft Retail Management System - Reporting
    Reporting
Supported Operating System(s):
Windows 8

3 Reviews of Microsoft Retail Management System

 

from Winner's Circle Horse Supply, LLC

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Product Quality

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Customer Support

Customer Support

 

I have been using Microsoft RMS for seven months. Overall the product is really good. It is better because of the Microsoft partner that I use for support. The software is very flexible, if you know how to use it. Our partner has been able to tweek the software to meet almost every need. We use almost every possible feature. We have a website and ship internationally, four retail stores, open house accounts for customers, use gift cards and transfers from one store to another. We have had a few issues; however, our partner has helped us work out most of them so far and is still working on the few that we have. He has customized this to meet our needs. Out of the box, I don't think we would get the same results.

 

from Bellmore Wine & Liquor

Ease-of-use

Ease-of-use

 
Functionality

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Product Quality

Product Quality

 
Customer Support

Customer Support

 

I purchased a liquor store 4 years ago that had an old style cash register. I have some networking background, so I decided to find an easy and reliable POS for my store that I could service myself. I picked Microsoft Dynamics RMS, mostly because of the name. I figured, Microsoft is not going out of business any time soon! I purchased 2 licenses from a dealer built 2 of my own systems to work in tandem.

I struggled with the setup, but with some help over the phone I was able to set it up. Within just a few days I was able to set up peripheral devices. It is supposed to sync up with QuickBooks, that never worked for me. I did have a problem a few years ago with a hardware failure that caused me to work with support over the phone to retrieve the lost data, since restoring the backup file didn't work.

I would recommend this software to anyone looking for new POS, but make sure that the system is easy to backup and restore on a new computer.

 

from Natureally Healthy

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Naturally Healthy is a new retail store in downtown Philadelphia. We specialize in everything all-natural & organic. Including cosmetics, skincare, shower & bath, aromatherapy, whole food vitamins & supplements, candles, and more. We were looking for a POS system with ease of use, efficient reporting, reliability, and the right price. Because we are a new store and didn't have the experience, time or money to make a bad choice...we needed help narrowing our choices and Software Advice made that happen.

Software Advice couldn't have made shopping a POS any easier. Within days all of our choices were calling us to demo their product. After narrowing our search to a handful, a few conversations and demos helped us to decide on Microsoft Retail Management System (RMS). Implementation of Microsoft Dynamics RMS couldn't have been any easier! The software was installed on the hardware before arriving to the store. We plugged the cords and had a 3 hour walk-thru of the entire system and were up and running 3 weeks after purchasing.

Training for new employees on Microsoft Dynamics RMS literally takes minutes before they are ringing a customer out. The reporting has been all that we expected. If we had to manufacture a complaint, it would be creating custom reporting isn't as easy as advertised. In conclusion, Microsoft Dynamics RMS is a winner and Software Advice is the right component before making such a big decision.

 
 
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