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Microsoft Dynamics Retail Management System (RMS) Software
|2 Reviews (3.3/5)|
Retail business activities can be successfully automated with Microsoft Dynamics Retail Management System (RMS). Originally QuickSell 2000, the MS RMS system allows for effortless checkout with its point of sale application, successful marketing initiatives with customer relationship management (CRM), and stock level control with inventory management.
Microsoft POS software is best for small to medium-sized retail businesses. The system is customized for most specialty retailers, but not strongly for service and hospitality specialties. Examples of strong specialties include apparel stores, gift stores, furniture stores, office supply stores and book stores.
RMS is offered in two different packages. Store Operations is customized for individual retail stores, and Headquarters is best for retailers that operate multiple stores and want to analyze data from one headquarter location.
“Store Operations” includes POS, CRM, inventory control, and employee management applications. If users are more focused on reporting and performance analytics, “Headquarters” can access data from all other users.
Microsoft Retail Management Software can be run by users on Windows XP/2000, Windows Embedded for Point of Service, Windows Vista, or Windows Server 2003.
Customer loyalty and mobile payments are two of the most prominent trends in brick-and-mortar retail today. Here are two news updates impacting Microsoft POS system users:
- Retail Hero, a Microsoft point of sale software VAR, has updated a number of its add-ons to address customer loyalty in 2011 and 2012. Q-Rewards, updated in November 2011, features reward points management for frequent customers with regular purchases. Hero Points, an amount-purchased rewards program, was updated to version 3.4 in April, 2012.
- Near field communication (NFC) mobile payments haven’t taken off quite as expected, partly due to little movement by hardware and phone vendors. Some vendors, like VeriFone, have worked in recent months to bring more NFC-ready card readers to the market. Microsoft RMS software users wanting to offer NFC payments should ensure new credit card readers are NFC-compatible.
2 Reviews of Microsoft Retail Management System
I struggled with the setup, but with some help over the phone I was able to set it up. Within just a few days I was able to set up peripheral devices. It is supposed to sync up with QuickBooks, that never worked for me. I did have a problem a few years ago with a hardware failure that caused me to work with support over the phone to retrieve the lost data, since restoring the backup file didn't work.
I would recommend this software to anyone looking for new POS, but make sure that the system is easy to backup and restore on a new computer.
Software Advice couldn't have made shopping a POS any easier. Within days all of our choices were calling us to demo their product. After narrowing our search to a handful, a few conversations and demos helped us to decide on Microsoft Retail Management System (RMS). Implementation of Microsoft Dynamics RMS couldn't have been any easier! The software was installed on the hardware before arriving to the store. We plugged the cords and had a 3 hour walk-thru of the entire system and were up and running 3 weeks after purchasing.
Training for new employees on Microsoft Dynamics RMS literally takes minutes before they are ringing a customer out. The reporting has been all that we expected. If we had to manufacture a complaint, it would be creating custom reporting isn't as easy as advertised. In conclusion, Microsoft Dynamics RMS is a winner and Software Advice is the right component before making such a big decision.
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