ShopKeep


 

ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.

 

ShopKeep - App
 
  • ShopKeep - App
    App
  • ShopKeep - Back office
    Back office
  • ShopKeep - Product line
    Product line
  • ShopKeep - Create multiple registers
    Create multiple registers
  • ShopKeep - iPad POS
    iPad POS
  • ShopKeep - Maintain cash register
    Maintain cash register
  • ShopKeep - Track cash flows
    Track cash flows
  • ShopKeep - Track business performance
    Track business performance
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

190 Reviews of ShopKeep

 

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Software Advice Reviews (90)
More Reviews (100)

Showing 1-20 of 90

Brian from Golf Store LLC
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Not overly satisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It does a decent job acting as a cash register, but with the Cons I've listed, I wouldn't do this system again.

Pros

Simple for employees to use, (most of the time.)
Keeps up with employee hours
Decent job of tracking inventory (once you get it in)

Cons

Merchant services. If you don't use their processing service (shopkeep payments) expect no EMV. You can use an external credit/debit terminal, but you lose the communication with the app requiring the charge information to me manually put into separate terminal. This increases the chance of error.
Adding inventory is not all that friendly. Even with the .csv import.
Printer stops almost every day requiring a reboot of the software.
No place in the checkout options to allow for merchandise trade-in.

Review Source

  Response: Catherine , ShopKeep POS

Date: November 2017

November 2017

 

Hi Brian,
Sorry for any issues you have run into with ShopKeep. If you give customer care a call they can get a sense of what is going on with your printers and do some network troubleshooting. You can call them at 800-820-9814.
Thank you,
The ShopKeep Team

 
 

Sabrina from Truly Fine Wine
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Horrible and unreliable - not a business solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been trying for 6 months now to get Shopkeep to work and it has been an absolute NIGHTMARE! I have never been through something like this. BUYER BEWARE! This may be ok for a mom / pop coffee shop or similar, but it is absolutely not a reliable solution for anyone with more than basic needs. We have been coming off Microsoft RMS and wanted to switch to a modern tablet based system. The functionality of Shopkeep is a lot more limited to what we were able to do in RMS. We were willing to live with that, but just FYI, especially when it comes to pricing / discounts etc. it is a lot more limited. The major problem came when we were trying to get the hardware to work. The ethernet credit card terminal is absolutely unreliable. It REQUIRES a direct hard-wired connection to the modem (not the router or a switch), which the sales rep failed to really explain in our call. We spent countless hours setting up all our product etc. only to find out that it is not working. Then, months more to try and troubleshoot. We are at a location where we only have AT&T internet service and it is not very fast. So, in the end, even after connecting everything direct, it still didn’t work. According to Shopkeep, this is because we don’t have the bandwidth. I don’t know how that can be, since we were always able to run transactions through RMS (and even Square, which we use for events and which seem so be much much more reliable). We were also always able to run transactions without being directly connected to a modem. So, after we finally got everything working (we had to bring in a second AT&T line just for Shopkeep) and after six months of effort, we had to run an transaction (yay!) only to get an email from Shopkeep THE NEXT DAY that per our agreement, we can only run max $3k transactions. No one in the office ever remembers hearing about this and, mind you, Shopkeep processed the transaction just fine and told us about this AFTER THE FACT (and after the product was out the door). Absolutely ridiculous and in my opinion worthy of a lawsuit. Luckily we know the buyer, so I think we can get our money back, but I WOULD NEVER EVER EVER EVER WORK WITH SHOPKEEP AGAIN. We are switching to Square and good riddance!

Pros

Kinda nice user interface
Backoffice interface is intuitive
Price point is okay
Supposedly works with Quickbooks well

Cons

Has to be connected directly to modem
Will tell you after the fact that it can't process some transactions (after buyer left)

Review Source

  Response: Catherine , ShopKeep POS

Date: October 2017

October 2017

 

Hello Sabrina,

We are sorry to hear about your recent experience. We understand your frustration and welcome the opportunity to speak with you further to understand how we can improve our services.

Thank you,
The ShopKeep Team

 
 

Neeve from Lounge
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Customer/Technician Service Below Standards

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Can't wait to switch to a different POS system. I've looked into clover and it's is more expensive than shopkeep but I have a feeling they will work with my business needs.

Cons

Printer doesn't work properly, always malfunctioning tech support is horrendous.Highly unrecommended. One call to Portland than a call to the U.K., with not one person able to solve the problem. Each time given a different solution that only temporarily fixed it. This has caused problems of me having to pay employees for a longer shift since we are unable to close out the drawer, due to reciepts not printing and customers unable to close out tabs. On one occasion I called I was told to delete the app and reinstall it before doing this I told the rep that I had 12 open tabs. He said no problem they will still be there when I reinstall, well they weren't everything was wiped.

Review Source

  Response: Catherine, ShopKeep POS

Date: October 2017

October 2017

 

Hi Neeve and Ronald,
Thank you for taking the time to speak with our care representatives. I am glad that we were able to come to a satisfactory resolution. If you have any other feedback do not hesitate to reach out.
Thank you,
The ShopKeep Team

 
 

VIREN from KIIAN SILVER LLC
Specialty: Jewelry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent POS.............

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, the overall looks and above all the SERVICES SUPPORT...........
The staff actually listens to your point of view with regards to the changes you suggest and gets in touch with their developers and try to incorporate those features ASAP.

Cons

The back end could have been better. I was not impressed with the inventory reporting aspect and also it lacked a few features which were more specific to the jewelry industry.

Review Source
 
 

Rena from Patricio's Mexican Taqueria
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The worst customer service I have ever received

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a loyal customer for 5 years with 2 restaurants and Shopkeep in both restaurants and I would not but it in another shopkeep system based on the customer service that I have had recently.

Pros

Shopkeep is easy to use for anyone. The back office is helpful and provides good information. I like that you can customize the pages to fit your needs.

Cons

Shopkeep's customer service is really bad. I rarely have an issue that I need to call Shopkeep about, usually I can trouble shoot most of the issues that we have. However, when I do have a problem, the people that answer the customer service lines seem to have very little or no knowledge of their own system. The people they hire repeat things over and over instead of trying to problem solve. On one call, the person kept putting me on hold and asking someone what I was asking him and then he would get back to me. It seems as though before they try to trouble shoot they try to blame it on something else. They usually try to blame it on my internet provider before they finish hearing what my problem is. Today when I called, I asked to speak with a supervisor because the CS person didn't know how to resolve my issue. He said there was no supervisor there today. What kind of unprofessional business is this that they don't have anyone to help when the CS person can't. In addition, call wait times are ridiculously long. Lastly, there is a real problem with their system that allows employees to steal money with their void system. I have told them several times for over a year that their system should be able to produce a report for all checks that are voided. They have not considered it a priority since a year later there is still no report for voided tickets. I had an employee steal thousands of dollars from me due to Shopkeep not being able to produce a voided checks report.

Review Source
 
 

Adam from PS
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It seems they have gone downhill.....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.

Pros

The system is fairly easy to use and my new employees are able to learn it quickly. The bird's eye view is very helpful in knowing how we are doing day to day. I really like the comparisons to the same day last year and last month to see we grow month after month. I like the free MailChimp integration, They recently made a lot of updates that have made the system better and returns smoother.

Cons

It seems they are slow to implement updates, they didn't have an android phone app until recently and you can't see tons of info on it. I wish you could pull up past inventory values for specific days or time periods. The EMV capability on our card reader took well over a year to go active. The battery on the ICMP card reader dies in about 30 minutes of being unplugged not even used. You can't edit saved checks and can't do exchanges. They have a newer integration with BigCommerce that I was excited about because we already have a BC store and have to manually sync the inventory between the two. The problem is the integration isn't working with our store and they don't seem to know why. They have escalated the issue and supposedly the Q&A team is working on it but it's been over a month with no progress and it takes days for them to respond to requests for updates. They recently increased the price from $49 a month to $69 which is a large percentage increase. I've called service several times and asked for a manager to talk to and no one is ever available. I was told I'd get called back and one time a "lead" emailed me back and never responded to my follow-up email when I asked for a call. I then called again and asked for a manager and was told someone would call me back in 24 hours and no one ever did. I am now actively looking at other systems to replace Shopkeep because they don't call me back. I even tried to look for a regular non "800" number to call and attempt to call and speak to a supervisor but one doesn't seem to exist. I thought the customer service was good in the past but recently it has been horrible.

  Response: Catherine, ShopKeep POS

Date: August 2017

August 2017

 

Hi Adam,

Thank you for your feedback. We've been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don't hesitate to contact us directly by responding to the most recent email you received from us.

Thank you,
The ShopKeep Team

 
 

Kevin from Twisted Taps
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Getting better but still needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Be careful with BYOD equipment (they prefer you buy from them). I recently added a wireless receipt printer and had problems with the system printing multiple receipts. When I contacted support they stated my solution is not supported but they would try to help me. The problem got fixed by deleting all three printers and re-adding them but I was concerned about the not support comment. Seems like they are way behind on current technology.

Pros

Quick to learn and easy to operate. A recent update made navigating tabs easier if you have more than one screens worth of tabs.

Cons

Serverless sync needs work. If you have a second register you do not open shifts on very often, you will have to clear out old tickets on it before you can use it without confusion.
Would love to be able to view, adjust, and receive inventory from a single screen. If you have lots of adjustments to do, you have to run a report and print it then go to adjust or receive separately.
Just raised monthly subscription prices 30%+ unless you committed paying to at least two years in advance. Who knows where you might be in two years?

 
 

Adam from Custom Carpet Centers
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I needed some advice and someone to help point me in the right direction.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For someone who had no idea where to start this is the company I would recommend any person to start with their search.

Pros

I was happy that there wasn't a fee to talk to someone and the fact that I could easily ask questions. My rep was so friendly and had a lot of great pointers and asked questions I would not have even thought to ask.

Cons

The only downside I noticed was not even in this company. My rep set me up with 5 potential companies for my needs and only two reached out to me.

 
 

Noel from 7 & 7
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

They sold products they haven't finished the programming on and do not work

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Shopkeep has been responsive, but:
1. Shopkeep encourages you to set up your items using in the form of "Variant" on their training videos, but then neglect to tell you that those items will not ever print on the ticket printer they sold you until you do a deep dive into their online library.
2. Shopkeep uses www.BigCommerce.com to set you up with an on-line e-commerce capacity. However, from May 29th through June 19th or so hundreds of use were unable to connect and use our E-commerce accounts because of a programming issue (like in #1) that they just weren't smart enough to handle promptly.

When I asked for a refund on the $295 unusable printer...here was the response:

Allen (6/22/2017, 3:14:45 PM): Thank you for contacting ShopKeep support! Give me a moment to pull up your account.
Allen (6/22/2017, 3:15:39 PM): Hi Noel! It'll take me a minute to look into this, I'll get you an answer ASAP
Me (6/22/2017, 3:15:50 PM): Thank you
Allen (6/22/2017, 3:28:41 PM): Hey Noel, I'm still working with people on this. I haven't forgotten about you
Allen (6/22/2017, 3:34:03 PM): Alright. I spoke with some of the supervisors, your sales rep, and your ShopKeep Expert. Greg confirmed that he recommended modifiers, not variants. Jeff confirmed that he didn't say that variants would work with a ticket printer. Given that the printer is more than 30 days from the date of purchase, we will not be accepting it back, per the policies laid out here: https://shop.shopkeep.com/returns
Allen (6/22/2017, 3:35:03 PM): You do still have an hour with your ShopKeep Expert, Jeff, who would be more than willing to assist with transitioning to items with modifiers, and who can explain more about the printer's capabilities. There's an hour left, which would be 2 30 minute appointments.
Me (6/22/2017, 3:39:23 PM): This is Theft!!! Of course he never said it would work. He never mentioned it. It is the SHOPKEEP system that is set up to suggest and recommend use of variants when you complete your set up. If you will not refund then I will consider myself wronged and review accordingly.
Allen (6/22/2017, 3:43:44 PM): Noel, this is not theft. Neither the sales rep nor the SKE suggested using variants for food, because they will not print to the ticket printer. The support article clearly states that variant items will not print to a ticket printer. http://www.shopkeep.com/support/inventory-management/adding-an-item-with-variants
Allen (6/22/2017, 3:44:22 PM): Your printer will print food items with modifiers, and is intended to be set up that way.
Me (6/22/2017, 3:58:46 PM): THAT ARTICLE IS CLEAR AND ONLY AFTER I SPOKE WITH LAYLA LAST WEEK WAS I MADE AWARE OF THAT ARTICLE!!!!
Me (6/22/2017, 3:59:31 PM): NEVER EVER BEFORE TODAY HAS ANYONE EVEN MENTIONED SUCH A THING AS MODIFIERS. RIGHT FROM THE START THE SYSTEM GUIDES YOU TO USE VARIANTS!!
Allen (6/22/2017, 4:00:31 PM): Noel, Greg and Jeff both suggested modifiers, as did Ryan. The support articles were sent to you in an email before your first appointment with Jeff.
Me (6/22/2017, 4:01:20 PM): NO. SENDING SOMETHING AMID A MIX OF INFO IN AN EMAIL IS NOT NOTIFICATION; IF THAT WAS DONE, TO MAKE ANY ONE AWARE THEY SHOULD NOT FOLLOW THE ADVICE OF THE SHOP KEEP SYSTEM DURING SET UP.
Allen (6/22/2017, 4:06:15 PM): I'm sorry that you feel like the information wasn't clear enough. Transitioning your items to modifiers will allow the printer to print tickets for those food items. As we've stated, Jeff can help you with that during an appointment. You still have an hour of time with him available.

Pros

Available to talk to via chat at extended hours...though you wait a long time between sentences and better not have a client come in needing attention because then you will get dropped and or distracted and have to start over.

Cons

They proudly suggest you set up your store using the updates to their program (variations under each item), but then neglect to tell their staff, much less the client, that they didn't finish the programming and your ticket printer won't print ANY of these items.

  Response: Catherine, ShopKeep POS

Date: June 2017

June 2017

 

Thank you for your feedback. We are actively trying to reach you in hopes that we can address some of your concerns. We will continue to reach out to you but feel free to contact us directly by responding directly to the most recent email we sent you.

 
 

James from Main Roots Coffee
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Somewhat technological advanced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Works on an iPad tablet, somewhat fast support, good cloud based reports and easy to update the backoffice.

Cons

Seems to be behind on technology, no smartphone processing, Apple based only except for dashboard software.Credit card processing system can only be ordered from them online and is a pain if you need something

 
 

Alison from Logical Sip Cafe & Bakery
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Okay product for business doing greater than credit card sales per month.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Screen layout, easy to train employees on, tracking screen fairly simple, customer service has fast response times but can't ever really help you

Cons

Hard to set up the layout of the menu, some features not available. Service quality (ex. daily emails with card sales went away) decreased and price increased! My business is too small to pay fee just to use. Complicated process for seeing money processed by cards

  Response: Catherine, ShopKeep POS

Date: June 2017

June 2017

 

Hi Alison,

We appreciate your feedback. We have been actively trying to reach you hoping that we can address some of your concerns. We'll continue to reach out to you but please don't hesitate to contact us directly by responding directly to the most recent email you received from us.

Thank you,
The ShopKeep Team

 
 

melanie from edison coffee co
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Do no be mislead like we were

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We switched from square to shopkeep, because the backoffice of shopkeep was supposed to be better and our business is growing to multiple locations. Unfortunately, we will be going back to square. Shopkeeps customer services have been awful. They are taking over 4% of processing fees and will not let me talk to someone because I refuse to pay for a premium account just to get the issue resolved. I thought shopkeep was known for their great customer service, but switching from square was an absolute nightmare. Wasted in hardware to try it out.

Pros

The reason we switched was because the backoffice was supposedly better, but even that isn't any better than squares.

Cons

customer service, loyalty, processing fees.
They make you pay extra per month to talk to someone, even when it's something they messed up.

  Response: Catherine, ShopKeep POS

Date: June 2017

June 2017

 

Hello Melanie,
Thank you for speaking with us today. We pride ourselves on ensuring our merchants have the best experience with ShopKeep. We look forward to continuing to work with you as one of our valued customers.

 
 

Julian from La Carreta
Specialty: Grocery / supermarket
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Don't waste your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Bad

Pros

easy to use when it works, you can see info from anywhere

Cons

Hardware is cheap, you can't use other hardware, support is always busy, can't ever solve anything

  Response: Catherine, ShopKeep POS

Date: June 2017

June 2017

 

Hello Julian,
We're sorry to hear that you are unhappy. We would like the opportunity to speak with you and talk through how we can better your experience with ShopKeep. Can you send your account and contact information to feedback@shopkeep.com?
Thank you,
The ShopKeep Team

 
 

Carma from Information Technology and Services
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

The moment something goes wrong, give up....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are growing as a store or need to know what your inventory is, this will just bring you down and ruin you....

Pros

Easy to use in the store. Easy for employees to adapt to the system. Can add and delete items quickly in back office if needed.

Cons

All cards run as Credit. Cannot process an exchange, need to return and rebuy. Inventory is constantly off.... I will know I add items in "Inventory adjustment" but the numbers are not correct. Also not a way to add inventory to know that it was a restock. You can if you download their fancy excel sheet and enter your data in there, but who really has time for that. No record of what was added then. Cannot print price stickers if you create an item with variants (at first thought variants were awesome like instead of 6 separate items, have 1 with the different colors. But not I cannot print separate price tags.....) The moment you have any issues with deposits or fraud, just give up. They never resolve anything. They held our credit card deposits for months with no answers. Everyone says something different. "I will call you back as soon as I have an answer..." yeah right, they never call you back. I know it is not the person on the phone, they are just doing what they are told, but what they are told is horrible customer service to just outright lie about what can and cannot be done in the system. If you want to track inventory, don't get SHOPKEEP. Biggest excuse for a POS ever.

  Response: Catherine, ShopKeep POS

Date: May 2017

May 2017

 

Hello Carma,
We are sorry to hear about your frustration. We'd like the chance to speak with you and talk through how we can help better your experience with ShopKeep. Can you send along your account and contact information to feedback@shopkeep.com?
Thank you,
The ShopKeep Team

 
 

JASVIN from University of Nevada-Las Vegas
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Best software for fast-food chain restaurant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Software should give more accessible feature such as customize order and to edit the product item.

Pros

Touch and order technology that makes even a complex order easily manageable and payment method they are providing.

Cons

After pressing history/return it hangs for a while which makes customer impatient and loss of time consequently.

 
 

Melissa from Heritage Payment Solutions
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Amazing Product for Some Industries

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great software for a majority of retailer and fast casual dining establishments. Restaurants that need more advance options such as table maps, complicated menus with a variety of modifiers may not find that this software meets their needs.

Pros

- Easy to set up (both with the equipment and the back-end software)
- Easy to operate ( the software is intuitive and has great features)
- Fantastic customer service (24/7 support included in monthly price)

Cons

- This software can be a bit basic for the restaurant industry (lacks table map, advanced menus, etc)
- Tips cannot be altered for a greater amount (even if the batch is still open)

 
 

Al from Yellowleaf Coffee Company
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Frustrated and irritated!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm fit to be tied with this company!!! It was difficult to manage trouble with the tech support when it was available via their so called "24/7" technical support line. Now it is almost impossible to get help now that they have removed their direct tech line. Now they expect companies to submit emails to their tech support, this I assure you is not acceptable!! If this does not change I will be dropping this poorly supported POS system!!

  Response: Catherine, ShopKeep POS

Date: April 2017

April 2017

 

Hi Al,
Thank you for your feedback. Sorry to hear about your recent experience. We have reviewed your account and reached out to you via phone. -The ShopKeep Team"

Thank you!

 
 

Kevin from Seagrass Boutique
Specialty: Apparel & fashion
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Rude. Constant Issue. Miss informed communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The worst company ever! From the very beginning we had issues with CC reader working and had to buy (2) separate routers to allow the wireless CC reader to connect and to process cards. Seriously?? I was advised from SHOPKEEP from the very beginning (during on boarding process) that I was going to be charged for monthly maintenance....WRONG... it was for the ability to process gift cards?!!? Really??? Finally, my inventory in the back office is consistently off and today I was advised that I must be imagining this as its impossible and not happening....interesting I must be hallucinating. The managers are rude and take NO accountability for what is going on. Some of the customer care reps are rude and demeaning. Yes I pay SHOPKEEP $ so the staff can talk to me rudely and/or ignore emails. If you want a company that will cause you CONSTANT issues and $ then SHOPKEEP is you POS system!!

Pros

Can tailor your inventory so its easy and personal. Wireless. Not many pieces needed and it can be easily moved.

Cons

Not enough colors for tabs. Customer service and managers are rude and not helpful. Too much scrolling.

  Response: Catherine, ShopKeep POS

Date: April 2017

April 2017

 

Hello Kevin,
Thank you for your feedback. Sorry to hear about your recent experience. We are currently reviewing your account and will be reaching out to you directly to help resolve. -The ShopKeep Team

 
 

David from Flight on Eagle Mountain Lake
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Works great in many instances - however

Ease-of-use

Functionality

Product Quality

Customer Support

Shopkeep will not work correctly in a large restaurant environment of 18 ipads, even though they sold it to us anyway stating it would. I am still battling the issue of Shopkeep billing me even after I cancelled in July of 2016, they still owe me and are stating it's my fault that they continued to bill after I sent a registered letter stating that I cancelled. I know the product works very well in smaller settings, just make sure you are aware that they have big problems resolving any billing issues that affect them should they arise.

Pros

Works fine for small businesses, however, no more than 6 ipads at one time. They sold it to me stating it would work with 18

Cons

very poor billing support - cancelled service but they continued billing my credit card and will not pay back the overcharges

 
 

nadeem from hunza crafts
Specialty: Jewelry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Not help for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Once they get your business they will not care who you are. I would tell all the small business not to use this POS system. For equipment, they hook me up with POS Portal and my God that's worst company to deal with. Don't use this company.

Pros

Nothing

Cons

Customer service and their partners like POS portal equipment.

Advice to Others

Just don't use this company.

 
 
 
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Evelyn from Honey Tree
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Fabulous product and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, quick and fast training tools, helps with cost analysis and spending.

Pros

Easy to use software and training materials. Customer support is very helpful and able to assist at all times. Customers enjoy the ease of the check out experience. Employees are able to quickly learn and check out. Easy to adjust and add inventory.

Cons

Not a huge fan of the shop keep pocket app. I wish that I could use it like the full website. I do appreciate the updates over the past year.

Review Source: Capterra
 

Miles from musiciansupply
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Our music store used shopkeep for a year and a half until switching to a more sophisticated system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We built our first digital inventory database while using shoopkeep and were then able to migrate that data to a more robust system.

Pros

Very understandable POS solution for any situation with a straight forward business model like a gift shop, concessions, cafe, coffee shop, or anything that doesn't require website integration, serial number records, repairs, or other peripheral activities.
Having customized square icons, or buttons, for popular items is a great feature if it fits the business style.
Training a new clerk can be completed very quickly.

Cons

Sales can only be performed on an iPad. Using iPads and bluetooth has some benefits, but I have found it better to use PC and USB RF wireless devices, or even usb plugged in devices. With shopkeep a monthly fee is charged per activated iPad, and since there is no USB jack, there are two big limitations in the set up flexibility.
Bluetooth can also disconnect and require some troubleshooting, right when you need a recepit to print. Bluetooth also has a slight delay when going to wake up a device.

Review Source: Capterra
 

Sabrina from Maude Vintage Clothing & Costumes LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Shopkeep is a tool that every shop owner needs! It's seamless and well rounded features are A+++

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have recommended this software many times, and I believe two of those recommendations have elected to use Shopkeep. My personal benefits are ease of training new staff to use it, time savings on back office reports, and the edge it gives my business to utilize the data gathered from the use of this POS.

Pros

I love the back office abilities to crunch your numbers allowing me to make better business decisions. I have saved a lot of time with this POS and it's seamless back office in regards to gathering pertinent information like monthly sales tax, employee hours and return customer activities.

Cons

There are still functions about Shopkeep that as a buy sell trade business I have to do work arounds in order to make it work for my business model. For instance, % based cost 'when' a consignment item sells. I also would like to rename the tender buttons as it is used for my business. For instance, we use the Other tender when a customer utilizes the Trade in my store. Though these are negatives I am also confident it is possible shopkeep will consider updating this function. That's what I love about Shopkeep. It is not a static, once you buy it that's what you have, POS. It's an ever evolving software that will keep you up to date.

Review Source: Capterra
 

Kevin from Copy Center
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

SALES TAX NIGHTMARE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We learned to be very careful, software isn't perfect and Shopkeep fail miserably.

Pros

Calculated sales tax correctly until latest update.
Price just changed to $69 a month which is a scam to charge for crazy sales tax errors

Cons

DO NOT USE SHOPKEEP

They have a new update to the sales tax calculations. We are a print shop and sell
.10 copies and .05 cents special paper. I rang up 500 color copies @.20 total is $100
State sales tax is 8.25%
Most people could add the sales tax in their head for this amount.....Total should be $108.25
Well guess what good ol Shopkeep says on the iPad???
$110

How can you charge a customer $110 on a $100 taxable sale at 8.25?
That is illegal to over charge a customer on sales tax.

Shopkeeps response is the engineers set up the sales tax to calc on each line item. So that means .02 cents tax which is rounded up. 500 x .02 is $10. Because Shopkeep fails to program the software better I just overcharged customer $1.75

Shopkeep has the worst customer service. They have no management and when I called to ask how to fix sales tax, they sent me to someone named Craig to cancel service. 3 days after cancelling service they will lock you out of the back office.

Shopkeep is the biggest scam to the customer ever. I set up Square account and it adds sales tax perfectly. If Shopkeep can't figure out how to calculate sales tax - why would any business use them?

I suggest every business should ring up a bunch of sample orders and watch the sales tax go wildly off.

The poor CEO of Shopkeep is going to get canned fast if he allows sales tax errors system wide.

Fix your sales tax Shopkeep!

Review Source: Capterra

  Response: ShopKeep, ShopKeep POS

Date: June 2017

June 2017

 

Hi Kevin,

I'm on the Product team at ShopKeep and saw your feedback related to how we calculate tax. I wanted to provide a response so that you understood our stance and why this an improvement.

We've progressed from calculating tax on the subtotal to the more modern per-unit tax calculation which provides better accuracy. This is the recommendation of the Streamlined Sales Tax (SST) governing board's recommendation, which is the body that assists states to administer a simpler and more uniform sales and use tax system. The SST also states that both methods of tax accounting are acceptable, even though per-unit is preferred, as long as practiced consistently.

I hope that helps. We very much appreciate the feedback.

Best,
Hank

 

steve from Shoreline Handwerks

April 2017

April 2017

shopkeep pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good cashiering system. had problems when they took some functionality away but they put in back after about 6 weeks.

Review Source: Capterra
 

Kara from The Pocket Pub

March 2017

March 2017

Terrible for restaurants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you make any mistakes on credit swipes or tip input they are unwilling to fix anything. If your merchant service refunds the transaction there's no way to ring it in again through Shopkeep w/o the CVV on the back of the card.

Review Source: Capterra
 

Laurel from Wicked Voodoo Espresso
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Customer support is really crummy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I ordered the whole system before we were up and running live so that I could check it off the list. Big mistake, cash drawer came with no cable, wrong printer for our application and zero directions for set up. 60 days later when we were up and running, I had to buy a whole new printer (they would not return the first one even though it was never used) and they claimed I must of lost the cable for the cash drawer. (it wasn't ever unpacked) I really tried to work with these folks, but they had my money and was no longer interested in supporting the software. I was told they only sell the hardware as a courtesy to the customers. I will be changing over as I am opening two other sites this year.

Pros

Ease of use on the software

Cons

Customer support and hardware support is the absolute worst! I am an easy person to get along with and they ruffled my feathers more than once!

Advice to Others

Yes....don't do it, there are others out there that do a much better job for restaurants.

Review Source: Capterra
 

Sharon from LaRae Lingerie LLC
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Love ShopKeep!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We opened a small lingerie shop and needed a POS system that was both easy to use/learn and effective for our shop. ShopKeep was so easy to install and learn. The website is wonderful for trouble shooting and tech support is great when you need help. I would recommend this POS system to anyone that wants great quality and super ease of use!

Pros

Ease of use!

Advice to Others

Absolute best choice if you want a great system that is easy to use as well as effective with great customer service and support.

Review Source: Capterra
 

Anthony from Starbird Fish Co.
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Making it Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I own a small business with a rotating crew of part-time workers. Shopkeep's straightforward interface makes it simple and easy, both to train and use for newbies.

Pros

Ease of use

Cons

ugly

Review Source: Capterra
 

Will from A Spice of Life
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Best value out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They have always taken care of me every step of the way. From setup, integration, and problem solving. Highly recommend.

Pros

ease of use

Cons

not very robust

Review Source: Capterra
 

Bethany from A1Ate Cafe

February 2017

February 2017

Great for small businesses!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a small business owner, managing and running everything on your own, the simplicity and price of Shopkeep is fantastic. The customer service is very helpful and they make sure you understand everything before you hang up.

Pros

Ease of use
Great layout
Great customer service

Advice to Others

Owner

Review Source: Capterra
 

Cathy from Harbor Outlet LLC
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Best Choice I've made for my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This purchase was the one I struggled with the most , out of fear I suppose. Turns out this was my best purchase. Very easy to work with and teach. Lot's of features to help me grow and understand my business. Customer Support has been GREAT! The cost was worth every penny.

Pros

Easy

Cons

Transfering info to excel to print

Advice to Others

Great company, great product. Very happy with my choice.

Review Source: Capterra
 

Erik from Northern Nineteen
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Most Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease and functionality of Shopkeep is second to none. From starting up your iPad to inputting all of your items, it was a breeze. If something perhaps does cause you some trouble, their help department is amazing at getting hints resolved in a hurry. From small businesses to larger scale production businesses, Shopkeep is sure to keep you happy.

Pros

Ease of product

Cons

Rounding on taxes.

Advice to Others

Bar none the best product out there.

Review Source: Capterra
 

Alex from Precious Memories

February 2017

February 2017

Simply the Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ShopKeep, although it looks like it's made for a restaurant POS I have made it work for my business, which is a 3D Ultrasound Imaging Studio. It very user-friendly and makes things a lot easier from associates clocking into monthly total all easily accessible

Review Source: Capterra
 

Edward from Eco-Coffee Corporation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best small retailer option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love using shopkeep, as a startup venture the transition was easy, there are always things we would love to add or improve, but we are satisfied in that we made the right choice!

Pros

Easy to configure, use and mine for data

Cons

Some things could be improved to help streamline the operations side of the business

Advice to Others

If you are starting a business, its a great option so you can focus on other more important matters

Review Source: Capterra
 

Caretta from C & R Caribbean Jerk

January 2017

January 2017

Best POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ShopKeep is the best POS system I've ever used. It is user friendly for everyone no matter if it's the first time or the one hundredth time using a POS system. It has everything you to operate your business; the quality is great! The customer support team is awesome! It's worth the price; I would refer everyone to ShopKeep! Love it

Review Source: Capterra
 

Kathy from The Shoppes
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Purchase of second register

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shopkeep has been helping my business since 2014. When we grew into a second register....shopkeep made this very easy. The equipment was bundled so I knew I had everything I needed. Setting up my new register was very simple. I've already set my sites on a new iPad mini register for Express checkout!

Pros

Simplicity

Cons

Not ready for chip cards

Review Source: Capterra
 

Keira from Black Point Jewelers

January 2017

January 2017

From paper to iPad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use to use paper receipts. I switched to ShopKeep based on internet reviews and the need to modernize. I can't say enough WONDERFUL things about their customer service. They respond to emails fast and either pick up the phone right away or they have a call back feature if they are busy. The app and BackOffice is really easy to use. Set up is easy too and they assign you a person to help with your initial questions. Overall totally worth it! The only thing I hope they improve is the ability to exchange items (currently you can only return).

Review Source: Capterra
 

Pennie from Le Spirit Arts & Crafts
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

ShopKeep POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using Shopkeep over the past year has made my life much easier. Keeping track of what is coming in and going out is much easier with the ShopKeep system.

Pros

Easy to use. Nice reports

Cons

No loyalty program build in.

Advice to Others

Think about the way you want to list your products before imputing them.

Review Source: Capterra
 

Stacey from Finger Lakes Candy Emporium
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Ease of Use and Quick to set up and use!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From Day One, The Shopkeep staff were super helpful and gave us a plethora of information and guided assistance to get everything going. Our scanner and receipt printer were seamless and started working right away and we also paired our own credit card transaction machine with the Shopkeep POS Software with ease. We can now check out our customers a lot faster now with the option of having hot keys for our best selling items in our candy store! Thank you for making a wonderful product that makes our life easier....!! :)

Pros

The Hot buttons

Cons

The having to add every piece of inventory in, its time consuming, but necessary...

Advice to Others

When pulling up the item and having to adjust inventory numbers for new stock coming in, I would love to see it have add come up first, instead of delete or subtract.... im always adding more stock into the system than removing it.

Review Source: Capterra