ShopKeep


ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

228 Reviews of ShopKeep

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  • Corey from Seeds

    Number of employees: 2-10 employees

    August 2018

    I worked with ShopKeep on a daily basis for over a year - it worked well and intuitively.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use and an increased customer flow.

    Pros

    The biggest pro to ShopKeep is that it is incredibly intuitive and easy to learn. All buttons and options are exactly where you would expect them, and everything else is programmable from the backend. ShopKeep is so well designed that you could learn the ins and outs within a single shift if you were a new worker. Because of the ease of use, ShopKeep undoubtedly sped up transactions and kept the line moving. Furthermore, the information that a user has access to through the backend is absolutely stupendous. Much of the information is the exact information that you would want to know, or would even go to lengths to calculate yourself, yet ShopKeep does it all automatically.

    Cons

    Easily, what I liked least about this software is that it often fails to store transactions when offline. Now, this ordinarily wouldn't be an issue (or even an expectation with these sorts of softwares), but, when a company advertises this as a main feature it is a little annoying when it doesn't work so often. This issue has led to many lost transactions or less importantly, having to chase down customers to redo the transaction.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • AKshay from TCS

    Specialty: Health & personal care

    Number of employees: 1,001-5,000 employees

    July 2018

    Easy to use pos

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This pos has all features and quality which are needed for a customer. It takes very less processing time

    Cons

    Need to improve customer support and help to add more customers. May add more features to make it more easy to access.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sonam from TSYS

    Specialty: Other specialty retailer

    Number of employees: 501-1,000 employees

    July 2018

    Powerful System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Shopkeep is a great system.It is very user friendly and easy to use system. Processing time is very low.

    Cons

    Though it has reasonable pricing but can be improve more for customer satisfaction. Need to improve customer service

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sherry from Ecclesia

    Specialty: Restaurant

    Number of employees: 2-10 employees

    July 2018

    Easy to use and sources are there to help

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system is easy to use and, yes, there are always a few features that I would personally like different, but others may not see the need.

    Pros

    Easy to add/change products and update on POS within a minute. Color buttons is also a nice plus for the layout of categories.

    Cons

    The tip and sign line is not on one screen for customer use. Sometimes the screen will freeze and revert to manual card entry and so you have to reboot to slide the card again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Steven from Comic World

    Specialty: Toys / hobby shop

    Number of employees: 2-10 employees

    July 2018

    Horrible Customer Service, Good Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -Very good back office features
    -Comes with E-commerce options
    -Easy employee management and inventory tracking
    -Takes a lower % then similar companies

    Cons

    -Customer service once you purchased the product is nonexistent
    -Don't get to view product at all before making a large commitment

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Amel from Casapiaui

    Specialty: Fabric, linens, & crafts

    Number of employees: 2-10 employees

    July 2018

    Start your business now, no more fancy equipments needed.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Great app, if you don't have an iPad is worth buying one, just to be able to have shopkeep on your store.

    Pros

    This software is so easy to set up and use. You need to invest in some equipments to be able to accept cards and read codes but it's so worth the money. Not only you can manadge your inventory online but you also have many tools in the app, like charts to make it easy to visualize how your business is doing. Not to mention that it looks so much better in your store than the usual big equipments with to s of cables.

    Cons

    This software is great. It's made to work with an iPad, so, the only con I can find is that they could develop a version for android, so it can be used with any tablet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Michael from JustJak’s Pet Market

    Specialty: Pets & supplies

    Number of employees: 2-10 employees

    July 2018

    6 months into use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Worth the amount and do recommend ShopKeep.

    Pros

    We use ShopKeep for our POS system currently. Very simple to use. The buttons have coloring options to make product differentiation/identification easy.

    Cons

    Back end work to create inventory is cumbersome without a scanner. Entering different dollar amounts is sticky/tricky because the cursor must be over the field to enter the amount. A slight issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Bun from Pat’s Donuts

    Specialty: Restaurant

    Number of employees: 11-50 employees

    July 2018

    Don’t waste your money!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are much better systems out there! Please don’t waste your time with shopkeep. I’ve had them for 2 years now and I’m always having issues.

    Pros

    The ONLY good thing about shopkeep is that you are able to choose your own merchant services! Nobody will let you have your choice!

    Cons

    1. You have to pay for each register per month!
    2. If the internet goes down then you have a useless system and there is no way for you to continue business.
    3. The system will probably just stop freeze in the printer was just disconnect.
    4. When you call them try their best to help but it only covers up the problem but they NEVER FIX it!

    This review was submitted organically. No incentive was offered
    Review Source
  • Michelle from Michelle Mercer Marketing

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    July 2018

    Easy set up and train employees

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The user interface of Shopkeep is well designed and very intuitive. It is easy to set up products, pricing, promotions, discounts, branded receipts, etc. I helped set up ShopKeep for a client, and it was very easy to train seasonal employees on the system.

    Cons

    I can not think of anything negative about this system if you need a very turnkey, out-of-the-box POS solution.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kathy from Food Products

    Specialty: Pets & supplies

    Number of employees: 2-10 employees

    June 2018

    Don't waste your money.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Inventory management is decent, but I've heard that other more popular Pos systems have caught up on that.

    Cons

    Lacks basic functionality, no voiding a transaction. Freezes up regularly. Can't get in touch with support, when you do, they're useless. Forces updates at the worst time with no benefit to the update. The company clearly doesn't care about their customers wants or business needs.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Catherine, ShopKeep POS

    June 2018

    Hi Kathy, Thank you for providing this feedback on your account and experience with ShopKeep. We would like the opportunity to speak with you. Please do not hesitate to send your account information to feedback@shopkeep.com so that we may further investigate. Thank you, The ShopKeep Team

  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Very detailed and well written program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Best POS screen ever in a cloud based POS system, you can use it on just about any platform (Apple, PC, Ipad

    Pros

    The sheer amount of customization and reporting options, more reports than i've ever seen in a cloud based POS. POS screen is very easy to use and navigate. POS screen is one of the best I have ever use period. Lots of integration options available as well.

    Cons

    The Pros above are also its Cons. Because their is so much detail in this program it can become very overwhelming for someone with a small amount of pos experience. there are reports on reports on reports, While all the information is great it can be overkill for people who don't need it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stacey from Obec Brewing

    Number of employees: 2-10 employees

    June 2018

    Great experience with Shopkeep, great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reliable POS that is easy to use

    Pros

    Super easy and intuitive for new hires to use and get comfortable with quickly. Easy to create new items and to create all the reports I need. Especially love the Pocket app so I can keep track of things even when away from the brewery.

    Cons

    The cost. The monthly fee, terminal fees and then other adds on make it a little pricier than I'd like it to be.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    If I had it to do over, I definitely would not have purchased this system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It "worked". I could use it as a POS, but any other feature was JUNK.

    Pros

    it was fairly simple to set up and use and fairly easy to train people on the system. Tech support was Ok, the folks were always nice and friendly, but they also were kneecapped by the ridiculous limitations of the program. I found it WAY more frustrating than it was worth.

    PS if you do decide to go with the program (which I don't suggest), spend the time on ebay to purchase the equipment used. I saved money!! (I think you are required to use their card swiper, but that may have changed).

    Cons

    the reports on the back end (which you may not realize are CRUCIAL) are junk. And no matter how many times I made a suggestion, nothing ever changed. They kept sending me "satisfaction surveys" and I would write in the survey, "I don't know why I am filling this out, no one will contact me for at least 4 months!" and most times, no one EVER contacted me, even though I gave detailed information about my dissatisfaction with the product.

    Even the techs in tech support were extremely frustrated with the limitations of the system. As an example, there is a way to set various tax levels (in my state, the tax on prepared food is different than regular sales tax), but then there is no way to detect how much was paid in for each tax. There was a work-around, but that took at least half an hour each month, which as most people know, is an enormous amount of time to waste for a small business owner.

    I can honestly say that I was frustrated every single day for two years by the limitations of the software. I WOULD NOT recommend this program!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ShopKeep, ShopKeep POS

    May 2018

    Hi, Thank you for reaching out and providing feedback on your experience with ShopKeep. We would like the opportunity to look into your account and speak with you. Please send your account information to feedback@shopkeep.com Thank you, The ShopKeep Team

  • Brayden from Donnies Donuts

    Number of employees: 2-10 employees

    May 2018

    Not for restaurants!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None

    Pros

    Its Pretty
    Responsive customer service
    no more to add.

    Cons

    Slow software development
    No raw goods management thats worth anything
    Many feature are there but aren't built well enough to be useful.
    Poor analytics
    No integrations
    Inventory management is only good for retail
    FOR RETAIL ONLY!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    Great ipad-based retail sales platform.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The setup was super-fast. As we ran into issues we just called the help desk and they solved things right away. Great data exports.

    Cons

    Not too much to complain about. Perhaps a little bit more custimizability of the front end would be nice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melisa from Daviess Martin Joint Parks and Rec

    Number of employees: 11-50 employees

    May 2018

    I managed a gatehouse with this software. It was very simple to train employees on its daily use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefit of ease of use and training as well as the ability to print and access reports and track daily sales enabled me to trouble shoot work issues.

    Pros

    I found this software very user friendly. It was easy to learn new functions and to train employees in its function.

    Cons

    The help option with this software is sometimes very time consuming. Solving issues can take employees long periods of time on the phone on hold.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Great help in running and organizing my business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best part of this software is that it syncs up with Quickbooks! It's the perfect combination. It is also very easy to use.

    Cons

    I found that, like a lot of people, getting in touch with customer support for help and questions was sort of difficult. I wish they would improve on that.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bruce from R&B services

    Specialty: Rentals

    Number of employees: 1 employee

    May 2018

    works for me

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    at first i had difficulties understanding basic functions but customer service was very helpful in assisting

    Cons

    i dont have any issues with this product. my only setback was simply not having any previous experience with any similiar software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Debbie from Deb's Body Jewelry and More LLC

    Specialty: Jewelry

    Number of employees: 2-10 employees

    May 2018

    ShopKeep helps me keep my business inventory and sales organized.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm glad I purchased this program and feel confident that the company will keep improving it.

    Pros

    Keeps track of inventory; I used to buy things I didn't need. Now I get a list from ShopKeep that tells me what I need to re-order.
    I have a customer loyalty program that's easy to keep track of with ShopKeep.
    This company is always working to improve their systems.

    Cons

    In order to use the keyboard on the tablet you have to turn off the scanner. So you're constantly turning it on and off.
    No layaway program in the system, which the salesman told me was there.
    UPC labels I've created with this system don't always scan.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Amanda from Groundswell Cafe

    Specialty: Restaurant

    Number of employees: 2-10 employees

    May 2018

    General Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intuitive, easy to navigate, low learning curve, colour coded, customization buttons that can be drag and dropped into place made for easy set up.

    Cons

    1 dimensional, only offers one visual layout. For restaurant application, a floor plan map is always welcome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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