ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.



259 Reviews of ShopKeep

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 259 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Great option but still needs work.

Pros

Convenience. Wireless capabilities with external products (i.e. credit card reader, register and printer. Easy to use POS app. Compatibility with using with Apple products.

Cons

Customer support could be better. And the products that do function via bluetooth has recently been having a lot of connectivity issues.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A Better Solution

We switched over when our old company kept increasing our rates to run cards for customer payments. We had done some research and talked to other companies in our same industry to see what the best option was - we were a small family owned business and the fees were really adding up. It took a few weeks to get everything switched over but we were very happy with the results.

Pros

I like that it includes all the different features and functions we need to accept payments and review sales - not to mention that the rates are better than other POS systems.

Cons

It took awhile for us to get everything transferred over and converted which was a bit of a hassle - I think this may be the case with a lot of POS systems when you are moving from one to another. Getting everyone trained was a pain but now it is smooth sailing.

December 2018

Konstantin from Seattle Thread Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Geared towards foodservice businesses with Granular Inventory Control

There have been recent improvements such as the BigCommerce integration and also the upcoming FirstData terminal hardware that make this an ideal POS solution for foodservice and retail.

Pros

It's a robust and feature-rich POS system, and ideal for foodservice businessses. Inventory can be created and managed at the component level which works great for food and drink since the core ingredients comprising prepared items can be tracked and reordered accurately. Integrations exist for accounting and now e-commerce.

Cons

There are some bugs and the update process for the ipad app can occur at the wrong time and interrupt transactions. Credit card processing capabilities and integrations are of course limited and a factor in the final decision.

December 2018

Jaym from The Grasshopper Gallery

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2018

Scam!

They will promise you the moon, get you to sign a contract they never intend to honor and will use your signature to exploit your billing source with fraudulent charges EVEN IF YOU NEVER EVEN RECEIVED THEIR EQUIPMENT! Maybe my experience was caused by a careless sales rep that was only concerned about commission, but it has been a complete nightmare undoing this sham of a contract for MONTHS!

Pros

They tout a very affordable system, but after weeks of waiting for my equipment to arrive, I was forced to return to my prior software.

Cons

Inflexible customer service. Not sensitive to important retail events, I.e. back to school shopping, or the financial consequences that customers endure when their representatives don’t follow through on sales pitch promises. Will not honor their contract. Will fraudulently charge your billing source to the extent that I am contacting my state attorney general for help with this nightmare of a situation.

Response from The ShopKeep Team of ShopKeep POS

Replied December 2018

Hi Jaym, Thank you for reaching out and providing feedback. We would like the opportunity to look into your account further and see how we can help. Please email your account info to feedback@shopkeep.com Thank you, The ShopKeep Team

November 2018

Rendell from Reddimart Multi-Resources, Inc

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Functionality is cool

Pros

This appliication tools is best for our business. Best for foods or wine business. Also the best on this the price that they make it reasonable for all.

Cons

The problem I see on this application is some bugs need to fix during pick hours. Also the capability to process during offline.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Simple and Affordable

Overall, I'm very happy with ShopKeep! The customer service is outstanding. You call, they answer and will stay on the line with you until the issue is resolved. They even follow up to make sure everything is working properly.

Pros

I like that our store was easy to set up. Since we've had this system, Shopkeep has made several changes to make things even easier. They listen to their customers needs!!

Cons

Since our business is seasonal, we shut our POS system down while we are not working. Trying to get everybody on the same page and re-open all of the different parts that make the system work was very difficult this year. It took several phone calls to get the credit card system open which should have been done the same time the POS system was made active again.

November 2018

Sharon from Health, Wellness, Fitness

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Missing key information

Pros

Very easy to use, set up and teach employees. I was able to set up and start on day 1. Customer service is easy to reach on general questions.

Cons

1. If you want to know where your customers are coming from, such as google, ad, another customer, salesman, etc, there is NO WAY to track this information and get a report from Shopkeep. I inquired through customer service 3 times and it was escalated only for them to tell me, that it was not an important feature and no other business had expressed interest in this feature. Do you want to know where your customers and referrals are coming from, wouldn't this be important to you? If yes, please email shopkeep, all it would take is a one line option on the new customer page: REFERRED BY: ________.And then a report could be generated from the backend. 2. They need to integrate with Woocommerce, it's a very popular storefront plugin used in in wordpress sites. 3. Finally, should be a way to get this information to higher up staff at Shopkeep, something tells me that when they were a small company growing their business, they probably wanted to know where they were getting new customers from. So, other than these 3 things, they do a great job...just my two cents! Owner of Smart Meals.

Response from ShopKeep POS of ShopKeep POS

Replied December 2018

Hi Sharon, Thank you for your feedback. I have passed on the product suggestions to our product team. Feel free to reach out with any additional feedback or questions. Thank you, The ShopKeep Team

November 2018

Angel from Dusit Thani hotel manila

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Simple and elegant

Awesome apps. Love to use it oftentimes

Pros

A type of software apps which is very elegant and easy to use. Catered services even its a small business

Cons

Even when im home i can do my works with the best features that have. Uts a friendly user apps to be use.

November 2018

Rico from Matinloc resort

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

-payment monitoring.

Thankyou shopkeep for helping us convenient in our work.

Pros

Shopkeeps offers to built and register to keep track of checks payment it can also mentain multiple payment register.

Cons

Shopkeeps can also transfer payments between different accounts with the retailers. Can manage even larger inventories.

November 2018

Ryan christian from Robinsons land inc

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Safe and convenient

Best apps. So far

Pros

Shopkeep is one if the best apps. A friendly user and its very convenient to use. It lighten my daily works.

Cons

I have now more free time to do other works beacuse of the help of shopkeep apps.its more secures now.

November 2018

Riabelle from Dusit Thani hotel manila

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Ideally for growing up business

Friendly user and good tracking detector

Pros

Shopkeep features offers a tool for business users to track employee working hour and calculate their weekly and monthly payroll

Cons

Learn how and what are the best features of shopkeep that is suitable for the needs in business activities.

November 2018

Rosa fatima from Citius solutions corporation

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Ideal for busines use.

Good monitoring services. It helps a lot.

Pros

More ideal for business whether small or medium sizes of establishment it can handles multiple locations also.

Cons

It has an ability to monitors marketing tools. And working hours clock of employees in different shifts.

November 2018

Jinky from Dmci homes

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best monitoring apps

Excellent customer service. Love it.

Pros

Shopkeep monitors transfer ot payments in between different accounts. So retailers can manage large inventories and alerts fir items to ensure that it never out of stocks.

Cons

Services shopkeep also offers to register account to keep track and checking number of payments done.

November 2018

Paul dino from Education

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy-to-use

Users friendly apps.

Pros

Shopkeep features is so easy to use and its dynamic features can boasts all around increase efficiency

Cons

It intigrates with a multiple marketing tools as well. It also allow users to create analyze business data.

November 2018

zubair khan from comsats university

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy to use this software i like so much that software......

This software easy my life............

Pros

the software shopkeep is very beneficial for the me and very easy to use this and not need any guideline to read for that software.i love this software....

Cons

The overall performance of that software is very best but in the someone selected item is a problem for me doesn't understand this issue.

November 2018

Cody from Wood bbq

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Shopkeep doesn’t Value Restaurant/Quick Serve Food

For almost 3yrs I’ve had the shopkeep system. I have a quick serve mom and pops bbq place. Since I’ve had it there has been a major flaw in their system. If 2 orders get saved at the same time(and then get sent to the kitchen printer) one order always fails in error to print. That wouldn’t be a major problem if you could simply just resend the order right?! Like if there was a button to simply just resend!?! We there isn’t. Nope no such feature. So what do you have to do.... void the entire order and re-enter it. Now imagine it’s 5pm, busy on a Friday night and your 10 deep at each till and you have to re-enter a 12 top order that you just took individuality by each person. It a nightmare. This happens every night when we are super busy. I have put in multiple requests to shopkeep. They have opening admitted it’s a flaw. They claim to be ‘working on it’. They also know that any restaurant food customer they have will have this exact same problem. Almost 3yrs they have been ‘working on it’. I put in requests to their tech depts multiple times per year. It’s a joke they absolutely do not value restaurant customers.

Pros

Easy to use. The system seems to work with most Apple products. Cost is average at best. I’m having trouble finding anything else.

Cons

For almost 3yrs I’ve had the shopkeep system. I have a quick serve mom and pops bbq place. Since I’ve had it there has been a major flaw in their system. If 2 orders get saved at the same time(and then get sent to the kitchen printer) one order always fails in error to print. That wouldn’t be a major problem if you could simply just resend the order right?! Like if there was a button to simply just resend!?! We there isn’t. Nope no such feature. So what do you have to do.... void the entire order and re-enter it. Now imagine it’s 5pm, busy on a Friday night and your 10 deep at each till and you have to re-enter a 12 top order that you just took individuality by each person. It a nightmare. This happens every night when we are super busy. I have put in multiple requests to shopkeep. They have opening admitted it’s a flaw. They claim to be ‘working on it’. They also know that any restaurant food customer they have will have this exact same problem. Almost 3yrs they have been ‘working on it’. I put in requests to their tech depts multiple times per year. It’s a joke they absolutely do not value restaurant customers.

Response from The ShopKeep Team of ShopKeep POS

Replied November 2018

Hi Cody, Thank you for taking the time to speak with us on the phone today. We value your opinion and your time and will be sharing your feedback with our Product team. Please do not hesitate to reach out with any additional feedback or questions. Thank you, The ShopKeep Team

November 2018

Apple from Resorts World Manila

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Very Easy to Set up and easy to use

Thanks Shopkeep for making my small business easy.

Pros

Very easy to set up and Shopkeep's automated inventory management tools is very helpful to save time.

Cons

The customer service is not very responsive to my concerns. Just a little bit of issue in this platform.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

November 2018

Easy to use, but still needs some work

Pros

ShopKeep is pretty easy to pick up, which made training employees during the holidays a breeze. Also really easy to modify inventory and the interface itself is fairly decent-looking.

Cons

The ability to track inventory is lacking. It would be nice if there was a way to mark something as a restock, as it would really help with orders.

October 2018

Shari from S & W Craft Enterprise LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

Stay away of if you accurately want to track inventory

Pros

Easy to learn.

Cons

Lacking in reports, inventory tracking has terrible glitches, an items qty can change in a matter of hours when the store is closed and no sales have happened. We have to switch as we are loosing money with this inventory tracking issue. Customer service is terrible once you are a customer. They always tell you they have to escalate and someone will get back to you, but they never do.

Response from The ShopKeep Team of ShopKeep POS

Replied November 2018

Hi Shari, Thank you for reaching out. We would like the opportunity to look into your account and assist you. Please email your account information to feedback@shopkeep.com Thank you, The ShopKeep Team

October 2018

Ashley from This Life Made Easy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Super easy to use

Pros

Super easy set up! Wasn't complicated at all! Easy for my customers to use as well

Cons

I honestly had no issues with this software