ShopKeep


ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.



290 Reviews of ShopKeep

Overall rating

4.10 / 5 stars

Filters:

Showing 1 - 20 of 290 reviews

January 2017

Dan from Avitas

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Fantastic Retail Point of Sale System

Shopkeep has been an incredible system for us. We've been using it for just over two years now and are extremely satisfied. For the price, you will not find a better system anywhere, and trust me, I've done the research. The cashier end of the system is very intuitive and easy to learn. Teaching my new staff how to use it is a breeze. Customizing the screens makes it easy to sort products by page and button color. The back end of the system is just as easy to use. The built-in analytics can quickly bring up a great overview of how your business is doing. Inventory management is fantastic and very easy to manage. Importing and exporting inventory, customers, sales, etc... is all effortless and great for analyzing data outside of Shopkeep. The App and web-based back office are constantly being updated and improved. Support staff are very friendly and knowledgeable and have always been great at providing us solutions. For anyone who is looking for a great system for a small retail business that is cost efficient, has great customer support, and is easy to use, look no further... This is the system for you. The only cons to this system is that you can't manage or transfer inventory between stores in the same back office. You will have to switch between stores and manually add/subtract inventory for each store. Another great feature missing is a separation of stock between the storefront and a storage area. These are features probably better suited to a larger retailer who would need a more capable system but features Shopkeep should consider in their development. Overall we are very pleased with the system. You can't go wrong!

Pros

Ease of Use. This is some of the most intuitive software I've ever used. It literally took me a couple of hours to learn the system inside and out and my staff is able to count on me for answers any time and I have no problem providing them quick solutions.

Cons

I would really like to see a way that we could consolidate store management into a single back office so that we could transfer stock quickly and easily between stores. Also, if there was a way to have a back stock/storefront separation for inventory, it would save us an insane amount of time with our inventory management control.

January 2017

Christopher from Le Panier

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Rescued us from a POS of perpetual problems

When we first transitioned from a legacy POS to an iPad-based POS, we'd gone with another product that seemed perfect. Unfortunately, that product was like buying a house and discovering a day in and day out that it was full of mold, had cracks in the foundation and other structural problems, and the repair people tasked with helping you seemed trained to make things worse. It required constant attention in order to ensure very basic functionality, crashed constantly, caused massive headaches with credit card processing, and everyone from our account rep to her bosses to "tech support" was so clueless, one could write a sitcom with the stories. We shopped around for our replacement, making sure to ask all the questions and investigate to the best of our abilities so as not to end up in the same place. We found ShopKeep and could not be more pleased with the results. I cannot overstate how completely opposite every interaction with ShopKeep has been compared with the competitor we replaced. Every question has been answered satisfactorily, every issue dealt with (and not forgotten by an overwhelmed support crew), and every guarantee upheld. Even better, the application itself functions as advertised, so we are not spending actual hours of our time making something work; it just works. We don't experience crashing, lost data, unsolvable credit card processing nightmares, and the rare calls to tech support are quick and painless. There may not be as many back-end bells and whistles in terms of reporting and inventory, but these are always in development, and I feel comfortable saying that when these new elements are introduced they will function as described. The app is clean, intuitive to learn, easy to use, and the resources made available, detailed online instructions, videos, etc. combined with helpful, engaged, communicative staff at all levels have made ShopKeep a hero to us. If I ever notice ShopKeep being used at another business, I always make a point to ask about it and find the same enthusiastic appreciation I'm trying to convey here. (Whereas I do the same with the competitor we ditched, and always see their eyes glaze over.) I highly recommend ShopKeep and know that users will be as satisfied as we are to have found them.

Pros

Clean design, easy & intuitive to learn, very stable i.e. does not crash, connectivity has never been an issue, back-office works well in its current format. Tech support always available, helpful, and willing to go the extra step to help when they do not immediately have the answer. Simplicity, meaning one is not overwhelmed with more features than one could use (and which could be rendered pointless if overall stability is a challenge). Fairly flexible layout for the iPad menus. Very straightforward to set-up, and the online resources are comprehensive. I taught myself everything in an afternoon, and staff all took to it quite easily. I have not had to spend hours and hours trying to establish functionality with a line of customers staring at me.

Cons

BackOffice reporting could be a little more comprehensive and with more user control in terms of personalization. Bulk editing and management of inventory/stock items is nice, but individual item edits can be time-consuming if one is only working on 5 items (vs. 50).

August 2016

Bobbie from Ginger's Garden Cafe


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2016

On it's way

Pros

When Shopkeep is running and everything is syncing it's wonderful. Easy to use, easy to train staff to use, the credit card signing page has increased tipping by 30%, reporting is fun to see without extra data entry.

Cons

When Shopkeep isn't running and syncing time moves so slowly. Resetting the credit card machine over and over during a busy time is awful. Resetting the ticket printers then updating the ipads when we are busy is miserable. Having them just not re set and paying more to manually enter credit card numbers sucks. Having the printers just not reset and having to go back to hand writing and running tickets to the kitchen is the worst. When the ipads don't sync so we can't pull checks at the register for customers who didn't order at the register and well that really sucks. A lot. Troubleshooting with customer service on this last issue was pretty bad. They would go back to the beginning and tell me to restart the ipads as if I wouldn't have tried that considering we experience them not syncing at least every other day. I have had to get a new router and faster internet to try and solve it. We still experience the ipads not syncing at least every other day even with the expensive upgrades. And lastly reading the summary report to understand what amount of cash you are intended to deposit daily is very confusing. I was told different things by different reps and this led to a daily error we had to go back and fix weeks after we discovered it. Is cash total with your initial drawer amount or not and why doesn't it automatically subtract cash Pay Outs or does it in fact do that? Well we figured it out finally it does not include your starting cash but does include not exclude your Pay Outs. Seems dumb for such a smart system. But worse seems dumb customer service gave different information on different days.

June 2017

Sabrina from Maude Vintage Clothing & Costumes LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Shopkeep is a tool that every shop owner needs! It's seamless and well rounded features are A+++

I have recommended this software many times, and I believe two of those recommendations have elected to use Shopkeep. My personal benefits are ease of training new staff to use it, time savings on back office reports, and the edge it gives my business to utilize the data gathered from the use of this POS.

Pros

I love the back office abilities to crunch your numbers allowing me to make better business decisions. I have saved a lot of time with this POS and it's seamless back office in regards to gathering pertinent information like monthly sales tax, employee hours and return customer activities.

Cons

There are still functions about Shopkeep that as a buy sell trade business I have to do work arounds in order to make it work for my business model. For instance, % based cost 'when' a consignment item sells. I also would like to rename the tender buttons as it is used for my business. For instance, we use the Other tender when a customer utilizes the Trade in my store. Though these are negatives I am also confident it is possible shopkeep will consider updating this function. That's what I love about Shopkeep. It is not a static, once you buy it that's what you have, POS. It's an ever evolving software that will keep you up to date.

January 2017

Abby from So Sweet Ink

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Great for Small Business!

As a Small Business Owner, I thought maybe just doing it on my own would be best. After a few weeks of opening, receipts were lost and inventory was messy. I was looking for the best for my store so I figure to look for an inexpensive POS System that can cater to what I need to be more professional and organized. I came across how many POS Companies trying to sell me what I would call "just sell it because I need the commission" products. I didn't like the fact that all they were doing is selling me something because they needed to meet a quota. I was reading my receipt and at the bottom of my total had ShopKeeps logo so I decided to look more into it and with the great help of their Customer Service I found a POS System that does all that is needed. It was so easy to use. I can manage my daily sales at the end of the day. When my monthly GRT is due it's so easy for me to pull up what I need to complete my form properly. The monthly rate is great. For all the services that they give and you are not entitled to stay on a contract is wonderful. Shopkeep has made a big impact on my business and I am very happy with it. Maybe even grateful!

Pros

That as perfect as it already is, the updates make the System even better!

Cons

I hope that ShopKeep can look into not just Apple Devices, but also Samsung. :)

January 2017

Teresa from New World Cheese

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

A monger's dream POS

We initially had another POS and I had to switch because some features were missing. I asked around our cheese community and ShopKeep came up as an ideal for our particular industry. It works like a dream for us. Well, I might like a new card reader but I know the folks at ShopKeep are working on better equipment for that I'm told. It isn't a problem that gets in the way and I would recommend ShopKeep to any other retailer/restaurant that is similar to ours. It really is a super user-friendly, support accessible POS system. A biz in our space uses Square and while it's nice enough, it really doesn't hold up to how nice ShopKeep is for us. They keep improving. When we opened a little over a year ago there was a report that wasn't available that I thought would inform our projections/planning. Since requesting it (as I'm guessing others have) it is now a particular report feature we can access. Thanks, ShopKeep -- for all the glitches that can happen in day to day biz, my POS is one I don't really have to worry about.

Pros

Ease of use for someone who generally is technically challenged. Reliable.

Cons

Our card reader needs frequent restarting and synching.

July 2017

Kevin from Twisted Taps

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Getting better but still needs work

Be careful with BYOD equipment (they prefer you buy from them). I recently added a wireless receipt printer and had problems with the system printing multiple receipts. When I contacted support they stated my solution is not supported but they would try to help me. The problem got fixed by deleting all three printers and re-adding them but I was concerned about the not support comment. Seems like they are way behind on current technology.

Pros

Quick to learn and easy to operate. A recent update made navigating tabs easier if you have more than one screens worth of tabs.

Cons

Serverless sync needs work. If you have a second register you do not open shifts on very often, you will have to clear out old tickets on it before you can use it without confusion.
Would love to be able to view, adjust, and receive inventory from a single screen. If you have lots of adjustments to do, you have to run a report and print it then go to adjust or receive separately.
Just raised monthly subscription prices 30%+ unless you committed paying to at least two years in advance. Who knows where you might be in two years?

January 2017

Kim from Kreative Design and KDesign Studio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

With a High Paced Ladies Boutique I need inventory accuracy at the click of a button.

With constant season changes and style changes, I need access to inventory on the go. I love that with Shopkeep I can log in any time, anywhere. I can tap into my inventory to help up to date quantities or to plan a sale. Because Shopkeep is so easy to use AND so easy to access I can work from any smartphone, tablet or computer. I can also log in to check on hourly or daily sales, do the month, quarterly or year-end reports and forecast daily, weekly or month sales. Plus I never have to pay extra for updates or maintenance to our system. I highly recommend Shopkeep for your business!!

Pros

How easy it is to use. How their experts are always maintaining and updating the system to make it better and easier.

Cons

Some of the tabs, like the Customer Name tab is a little small and takes a few tries to get it to tap.
It won't pair up to our Moneris Debit System.

May 2017

Kevin from Copy Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

May 2017

SALES TAX NIGHTMARE!

We learned to be very careful, software isn't perfect and Shopkeep fail miserably.

Pros

Calculated sales tax correctly until latest update.
Price just changed to $69 a month which is a scam to charge for crazy sales tax errors

Cons

DO NOT USE SHOPKEEP

They have a new update to the sales tax calculations. We are a print shop and sell
.10 copies and .05 cents special paper. I rang up 500 color copies @.20 total is $100
State sales tax is 8.25%
Most people could add the sales tax in their head for this amount.....Total should be $108.25
Well guess what good ol Shopkeep says on the iPad???
$110

How can you charge a customer $110 on a $100 taxable sale at 8.25?
That is illegal to over charge a customer on sales tax.

Shopkeeps response is the engineers set up the sales tax to calc on each line item. So that means .02 cents tax which is rounded up. 500 x .02 is $10. Because Shopkeep fails to program the software better I just overcharged customer $1.75

Shopkeep has the worst customer service. They have no management and when I called to ask how to fix sales tax, they sent me to someone named Craig to cancel service. 3 days after cancelling service they will lock you out of the back office.

Shopkeep is the biggest scam to the customer ever. I set up Square account and it adds sales tax perfectly. If Shopkeep can't figure out how to calculate sales tax - why would any business use them?

I suggest every business should ring up a bunch of sample orders and watch the sales tax go wildly off.

The poor CEO of Shopkeep is going to get canned fast if he allows sales tax errors system wide.

Fix your sales tax Shopkeep!

Response from ShopKeep of ShopKeep POS

Replied June 2017

Hi Kevin, I'm on the Product team at ShopKeep and saw your feedback related to how we calculate tax. I wanted to provide a response so that you understood our stance and why this an improvement. We've progressed from calculating tax on the subtotal to the more modern per-unit tax calculation which provides better accuracy. This is the recommendation of the Streamlined Sales Tax (SST) governing board's recommendation, which is the body that assists states to administer a simpler and more uniform sales and use tax system. The SST also states that both methods of tax accounting are acceptable, even though per-unit is preferred, as long as practiced consistently. I hope that helps. We very much appreciate the feedback. Best, Hank

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

2 of 5

May 2018

If I had it to do over, I definitely would not have purchased this system.

It "worked". I could use it as a POS, but any other feature was JUNK.

Pros

it was fairly simple to set up and use and fairly easy to train people on the system. Tech support was Ok, the folks were always nice and friendly, but they also were kneecapped by the ridiculous limitations of the program. I found it WAY more frustrating than it was worth.

PS if you do decide to go with the program (which I don't suggest), spend the time on ebay to purchase the equipment used. I saved money!! (I think you are required to use their card swiper, but that may have changed).

Cons

the reports on the back end (which you may not realize are CRUCIAL) are junk. And no matter how many times I made a suggestion, nothing ever changed. They kept sending me "satisfaction surveys" and I would write in the survey, "I don't know why I am filling this out, no one will contact me for at least 4 months!" and most times, no one EVER contacted me, even though I gave detailed information about my dissatisfaction with the product.

Even the techs in tech support were extremely frustrated with the limitations of the system. As an example, there is a way to set various tax levels (in my state, the tax on prepared food is different than regular sales tax), but then there is no way to detect how much was paid in for each tax. There was a work-around, but that took at least half an hour each month, which as most people know, is an enormous amount of time to waste for a small business owner.

I can honestly say that I was frustrated every single day for two years by the limitations of the software. I WOULD NOT recommend this program!

Response from ShopKeep of ShopKeep POS

Replied May 2018

Hi, Thank you for reaching out and providing feedback on your experience with ShopKeep. We would like the opportunity to look into your account and speak with you. Please send your account information to feedback@shopkeep.com Thank you, The ShopKeep Team

June 2017

Noel from 7 & 7

Company Size: 2-10 employees


Ease-of-use

1 of 5

Functionality

1 of 5

June 2017

They sold products they haven't finished the programming on and do not work

Shopkeep has been responsive, but: 1. Shopkeep encourages you to set up your items using in the form of "Variant" on their training videos, but then neglect to tell you that those items will not ever print on the ticket printer they sold you until you do a deep dive into their online library. 2. Shopkeep uses www.BigCommerce.com to set you up with an on-line e-commerce capacity. However, from May 29th through June 19th or so hundreds of use were unable to connect and use our E-commerce accounts because of a programming issue (like in #1) that they just weren't smart enough to handle promptly. When I asked for a refund on the $295 unusable printer...here was the response: Allen (6/22/2017, 3:14:45 PM): Thank you for contacting ShopKeep support! Give me a moment to pull up your account. Allen (6/22/2017, 3:15:39 PM): Hi Noel! It'll take me a minute to look into this, I'll get you an answer ASAP Me (6/22/2017, 3:15:50 PM): Thank you Allen (6/22/2017, 3:28:41 PM): Hey Noel, I'm still working with people on this. I haven't forgotten about you Allen (6/22/2017, 3:34:03 PM): Alright. I spoke with some of the supervisors, your sales rep, and your ShopKeep Expert. Greg confirmed that he recommended modifiers, not variants. Jeff confirmed that he didn't say that variants would work with a ticket printer. Given that the printer is more than 30 days from the date of purchase, we will not be accepting it back, per the policies laid out here: https://shop.shopkeep.com/returns Allen (6/22/2017, 3:35:03 PM): You do still have an hour with your ShopKeep Expert, Jeff, who would be more than willing to assist with transitioning to items with modifiers, and who can explain more about the printer's capabilities. There's an hour left, which would be 2 30 minute appointments. Me (6/22/2017, 3:39:23 PM): This is Theft!!! Of course he never said it would work. He never mentioned it. It is the SHOPKEEP system that is set up to suggest and recommend use of variants when you complete your set up. If you will not refund then I will consider myself wronged and review accordingly. Allen (6/22/2017, 3:43:44 PM): Noel, this is not theft. Neither the sales rep nor the SKE suggested using variants for food, because they will not print to the ticket printer. The support article clearly states that variant items will not print to a ticket printer. http://www.shopkeep.com/support/inventory-management/adding-an-item-with-variants Allen (6/22/2017, 3:44:22 PM): Your printer will print food items with modifiers, and is intended to be set up that way. Me (6/22/2017, 3:58:46 PM): THAT ARTICLE IS CLEAR AND ONLY AFTER I SPOKE WITH LAYLA LAST WEEK WAS I MADE AWARE OF THAT ARTICLE!!!! Me (6/22/2017, 3:59:31 PM): NEVER EVER BEFORE TODAY HAS ANYONE EVEN MENTIONED SUCH A THING AS MODIFIERS. RIGHT FROM THE START THE SYSTEM GUIDES YOU TO USE VARIANTS!! Allen (6/22/2017, 4:00:31 PM): Noel, Greg and Jeff both suggested modifiers, as did Ryan. The support articles were sent to you in an email before your first appointment with Jeff. Me (6/22/2017, 4:01:20 PM): NO. SENDING SOMETHING AMID A MIX OF INFO IN AN EMAIL IS NOT NOTIFICATION; IF THAT WAS DONE, TO MAKE ANY ONE AWARE THEY SHOULD NOT FOLLOW THE ADVICE OF THE SHOP KEEP SYSTEM DURING SET UP. Allen (6/22/2017, 4:06:15 PM): I'm sorry that you feel like the information wasn't clear enough. Transitioning your items to modifiers will allow the printer to print tickets for those food items. As we've stated, Jeff can help you with that during an appointment. You still have an hour of time with him available.

Pros

Available to talk to via chat at extended hours...though you wait a long time between sentences and better not have a client come in needing attention because then you will get dropped and or distracted and have to start over.

Cons

They proudly suggest you set up your store using the updates to their program (variations under each item), but then neglect to tell their staff, much less the client, that they didn't finish the programming and your ticket printer won't print ANY of these items.

Response from Catherine of ShopKeep POS

Replied June 2017

Thank you for your feedback. We are actively trying to reach you in hopes that we can address some of your concerns. We will continue to reach out to you but feel free to contact us directly by responding directly to the most recent email we sent you.

July 2017

Adam from PS

Company Size: 2-10 employees


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

July 2017

It seems they have gone downhill.....

If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.

Pros

The system is fairly easy to use and my new employees are able to learn it quickly. The bird's eye view is very helpful in knowing how we are doing day to day. I really like the comparisons to the same day last year and last month to see we grow month after month. I like the free MailChimp integration, They recently made a lot of updates that have made the system better and returns smoother.

Cons

It seems they are slow to implement updates, they didn't have an android phone app until recently and you can't see tons of info on it. I wish you could pull up past inventory values for specific days or time periods. The EMV capability on our card reader took well over a year to go active. The battery on the ICMP card reader dies in about 30 minutes of being unplugged not even used. You can't edit saved checks and can't do exchanges. They have a newer integration with BigCommerce that I was excited about because we already have a BC store and have to manually sync the inventory between the two. The problem is the integration isn't working with our store and they don't seem to know why. They have escalated the issue and supposedly the Q&A team is working on it but it's been over a month with no progress and it takes days for them to respond to requests for updates. They recently increased the price which is a large percentage increase. I've called service several times and asked for a manager to talk to and no one is ever available. I was told I'd get called back and one time a "lead" emailed me back and never responded to my follow-up email when I asked for a call. I then called again and asked for a manager and was told someone would call me back in 24 hours and no one ever did. I am now actively looking at other systems to replace Shopkeep because they don't call me back. I even tried to look for a regular non "800" number to call and attempt to call and speak to a supervisor but one doesn't seem to exist. I thought the customer service was good in the past but recently it has been horrible.

Response from Catherine of ShopKeep POS

Replied August 2017

Hi Adam, Thank you for your feedback. We've been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don't hesitate to contact us directly by responding to the most recent email you received from us. Thank you, The ShopKeep Team

August 2017

Rena from Patricio's Mexican Taqueria

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

August 2017

The worst customer service I have ever received

I have been a loyal customer for 5 years with 2 restaurants and Shopkeep in both restaurants and I would not but it in another shopkeep system based on the customer service that I have had recently.

Pros

Shopkeep is easy to use for anyone. The back office is helpful and provides good information. I like that you can customize the pages to fit your needs.

Cons

Shopkeep's customer service is really bad. I rarely have an issue that I need to call Shopkeep about, usually I can trouble shoot most of the issues that we have. However, when I do have a problem, the people that answer the customer service lines seem to have very little or no knowledge of their own system. The people they hire repeat things over and over instead of trying to problem solve. On one call, the person kept putting me on hold and asking someone what I was asking him and then he would get back to me. It seems as though before they try to trouble shoot they try to blame it on something else. They usually try to blame it on my internet provider before they finish hearing what my problem is. Today when I called, I asked to speak with a supervisor because the CS person didn't know how to resolve my issue. He said there was no supervisor there today. What kind of unprofessional business is this that they don't have anyone to help when the CS person can't. In addition, call wait times are ridiculously long. Lastly, there is a real problem with their system that allows employees to steal money with their void system. I have told them several times for over a year that their system should be able to produce a report for all checks that are voided. They have not considered it a priority since a year later there is still no report for voided tickets. I had an employee steal thousands of dollars from me due to Shopkeep not being able to produce a voided checks report.

November 2018

Cody from Wood bbq

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Shopkeep doesn’t Value Restaurant/Quick Serve Food

For almost 3yrs I’ve had the shopkeep system. I have a quick serve mom and pops bbq place. Since I’ve had it there has been a major flaw in their system. If 2 orders get saved at the same time(and then get sent to the kitchen printer) one order always fails in error to print. That wouldn’t be a major problem if you could simply just resend the order right?! Like if there was a button to simply just resend!?! We there isn’t. Nope no such feature. So what do you have to do.... void the entire order and re-enter it. Now imagine it’s 5pm, busy on a Friday night and your 10 deep at each till and you have to re-enter a 12 top order that you just took individuality by each person. It a nightmare. This happens every night when we are super busy. I have put in multiple requests to shopkeep. They have opening admitted it’s a flaw. They claim to be ‘working on it’. They also know that any restaurant food customer they have will have this exact same problem. Almost 3yrs they have been ‘working on it’. I put in requests to their tech depts multiple times per year. It’s a joke they absolutely do not value restaurant customers.

Pros

Easy to use. The system seems to work with most Apple products. Cost is average at best. I’m having trouble finding anything else.

Cons

For almost 3yrs I’ve had the shopkeep system. I have a quick serve mom and pops bbq place. Since I’ve had it there has been a major flaw in their system. If 2 orders get saved at the same time(and then get sent to the kitchen printer) one order always fails in error to print. That wouldn’t be a major problem if you could simply just resend the order right?! Like if there was a button to simply just resend!?! We there isn’t. Nope no such feature. So what do you have to do.... void the entire order and re-enter it. Now imagine it’s 5pm, busy on a Friday night and your 10 deep at each till and you have to re-enter a 12 top order that you just took individuality by each person. It a nightmare. This happens every night when we are super busy. I have put in multiple requests to shopkeep. They have opening admitted it’s a flaw. They claim to be ‘working on it’. They also know that any restaurant food customer they have will have this exact same problem. Almost 3yrs they have been ‘working on it’. I put in requests to their tech depts multiple times per year. It’s a joke they absolutely do not value restaurant customers.

Response from The ShopKeep Team of ShopKeep POS

Replied November 2018

Hi Cody, Thank you for taking the time to speak with us on the phone today. We value your opinion and your time and will be sharing your feedback with our Product team. Please do not hesitate to reach out with any additional feedback or questions. Thank you, The ShopKeep Team

November 2016

John from THUNDER EAGLE

Company Size: 2-10 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2016

Misrepresented and not knowledgeable

First time buyer of inventory and pos system. I needed a system that could do inventory control as I own a jewelry shop with hundreds of pieces in each case. I talked to a couple of companies informing them that I wanted a system that would be able to scan all items in a particular case and tell me what sold but what is unaccounted for. A few calls later I called shopkeep and talked to a rep informed me that it would do this so I bought the retail system and paid the monthly fee 1 year in advance. Got my equip., bought my Ipad air from best buy and played with the system before setting up my 1st free class with another rep. I told my sales rep. I was mainly after inventory control. I wanted to inventory a case and see what is unaccounted for. I immediately knew I was misinformed by my sales rep. and never finished the free 1/2 hour class. I called customer care and set up my free return but no refund on the approx.. monthly fee I paid in advance. Also needed Thermal transfer label printer and was told by cust. care their dymo printer did that which was false. They don't offer a thermal transfer printer which really surprised me. Was going to use their merchant svcs. but found out they would do a credit check. In the process of buying a house so told them I didn't want a hard inqiry and was told it wouldn't be which was untrue. I was surprised by the general lack of knowledge at shopkeep and felt cheated in the end.

Pros

Prices seemed very fair.

Cons

Lack of product knowledge by employees, no refund on advance monthly fee. Only offering a direct thermal label printer.

August 2018

Corey from Seeds

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2018

I worked with ShopKeep on a daily basis for over a year - it worked well and intuitively.

Ease of use and an increased customer flow.

Pros

The biggest pro to ShopKeep is that it is incredibly intuitive and easy to learn. All buttons and options are exactly where you would expect them, and everything else is programmable from the backend. ShopKeep is so well designed that you could learn the ins and outs within a single shift if you were a new worker. Because of the ease of use, ShopKeep undoubtedly sped up transactions and kept the line moving. Furthermore, the information that a user has access to through the backend is absolutely stupendous. Much of the information is the exact information that you would want to know, or would even go to lengths to calculate yourself, yet ShopKeep does it all automatically.

Cons

Easily, what I liked least about this software is that it often fails to store transactions when offline. Now, this ordinarily wouldn't be an issue (or even an expectation with these sorts of softwares), but, when a company advertises this as a main feature it is a little annoying when it doesn't work so often. This issue has led to many lost transactions or less importantly, having to chase down customers to redo the transaction.

October 2017

Sabrina from Truly Fine Wine

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2017

Horrible and unreliable - not a business solution

We have been trying for 6 months now to get Shopkeep to work and it has been an absolute NIGHTMARE! I have never been through something like this. BUYER BEWARE! This may be ok for a mom / pop coffee shop or similar, but it is absolutely not a reliable solution for anyone with more than basic needs. We have been coming off Microsoft RMS and wanted to switch to a modern tablet based system. The functionality of Shopkeep is a lot more limited to what we were able to do in RMS. We were willing to live with that, but just FYI, especially when it comes to pricing / discounts etc. it is a lot more limited. The major problem came when we were trying to get the hardware to work. The ethernet credit card terminal is absolutely unreliable. It REQUIRES a direct hard-wired connection to the modem (not the router or a switch), which the sales rep failed to really explain in our call. We spent countless hours setting up all our product etc. only to find out that it is not working. Then, months more to try and troubleshoot. We are at a location where we only have AT&T internet service and it is not very fast. So, in the end, even after connecting everything direct, it still didn’t work. According to Shopkeep, this is because we don’t have the bandwidth. I don’t know how that can be, since we were always able to run transactions through RMS (and even Square, which we use for events and which seem so be much much more reliable). We were also always able to run transactions without being directly connected to a modem. So, after we finally got everything working (we had to bring in a second AT&T line just for Shopkeep) and after six months of effort, we had to run an transaction (yay!) only to get an email from Shopkeep THE NEXT DAY that per our agreement, we can only run max $3k transactions. No one in the office ever remembers hearing about this and, mind you, Shopkeep processed the transaction just fine and told us about this AFTER THE FACT (and after the product was out the door). Absolutely ridiculous and in my opinion worthy of a lawsuit. Luckily we know the buyer, so I think we can get our money back, but I WOULD NEVER EVER EVER EVER WORK WITH SHOPKEEP AGAIN. We are switching to Square and good riddance!

Pros

Kinda nice user interface
Backoffice interface is intuitive
Price point is okay
Supposedly works with Quickbooks well

Cons

Has to be connected directly to modem
Will tell you after the fact that it can't process some transactions (after buyer left)

Response from Catherine of ShopKeep POS

Replied October 2017

Hello Sabrina, We are sorry to hear about your recent experience. We understand your frustration and welcome the opportunity to speak with you further to understand how we can improve our services. Thank you, The ShopKeep Team

January 2017

Paula from Curly Girlz Candy, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Great for a small store

I enjoy this software/register for our small candy store. They seem to keep pushing out new versions and updates that are helpful. I like that I can track inventory, costs, and employees easily. It is very easy for new employees to catch on, even without much computer knowledge. The next thing might be for us to add a bar code scanner, which we don't have. My main complaint is that I haven't been able to figure out how to get the reports to be central and not eastern time zone. Also, I don't care for some of the report changes, but overall, it's a great package.

Pros

Ease of use, simple interface, time clock/staff feature

Cons

Some of the reports are weird or I can't get exactly what I want; my register reports on the dashboard are always East coast versus Central time.

February 2018

Miles from musiciansupply

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Good for simple retail

We enjoyed using shoopkeep for about a year and half as a gateway to bringing our very 1900's music store into the 21st. After we realized we could actually do business on a system I started looking for something with more integrated features.

Pros

Very easy to train on. The "back office" web portal interface is also very common sense to work with and has all the features you would need for maybe a gift shop or cafe sort of operation. Great cash tracking ability. Great features like pop ups that suggest add on / up size discounts to the clerk.

Cons

Not sophisticated enough for a business model that has multiple streams of business like services, rentals, classes, lessons. The iPad based idea is cool but it means that all peripherals end up being Bluetooth which isn't as stable as you might want for POS hardware.

October 2018

Bethany from Education Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great for small businesses

My overall experience with ShopKeep was great and I highly recommend ShopKeep to any small business owners.

Pros

ShopKeep is great for a small business. It can be used to keep track of employee's time clock, organize and customize orders with ease, easy set up with other registers and printers. My favorite feature is the BackOffice that comes with ShopKeep. I was able to customize and add buttons as needed from my phone or computer in the office while my employees use the register. With a simple refresh, the employee is able to use the new feature. ShopKeep allows you to make and keep track of tabs, separate orders, and create an invoice for preorders.

Cons

I did not have any problems with Shopkeep nor could I find any feature that needed fixed.