ShopKeep


 

ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.

 

ShopKeep - App
 
  • ShopKeep - App
    App
  • ShopKeep - Back office
    Back office
  • ShopKeep - Product line
    Product line
  • ShopKeep - Create multiple registers
    Create multiple registers
  • ShopKeep - iPad POS
    iPad POS
  • ShopKeep - Maintain cash register
    Maintain cash register
  • ShopKeep - Track cash flows
    Track cash flows
  • ShopKeep - Track business performance
    Track business performance
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

209 Reviews of ShopKeep

 

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Software Advice Reviews (99)
More Reviews (110)

Showing 1-20 of 99

Ed from Cigar Shop
Specialty: Tobacco
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Major hardware issues with 30% price increase

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used Shopkeep now for over three years and i have been really happy with the app itself, however, their Ingnecio IP320 credit card machine has been nothing but trouble. The WI-FI connection between the CC machine and the iPad keeps dropping, 10-20 times per day. We changed machines twice and followed support suggestions to the T and we still have issues. There nothing worse that having your CC machine down when you have a line of customers. Last week, I was at my favorite coffee place in town, that uses shopkeep, and they were having the same issue. The employees were so frustrated, they were giving free coffee drinks. The problem is that the Ingencio IPP machines are the only machines that work with shopkeep. We are currently looking at another POS company. Also, We were given the ultimatum between having our credit cards processed through them or pay 30% more in monthly fees.

Pros

I think the initial programing and setting up the system was easy. The system itself is easy to use

Cons

The only credit card machine that works with the system is unrealiable and constantly loses connection

Review Source

  Response: Catherine, ShopKeep POS

Date: April 2018

April 2018

 

Hi Ed,

Thank you for providing feedback. Feel free to reach out to us at feedback@shopkeep.com for any assistance or questions

Thank you,
The ShopKeep Team

 
 

Miles from musiciansupply
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Good for simple retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We enjoyed using shoopkeep for about a year and half as a gateway to bringing our very 1900's music store into the 21st. After we realized we could actually do business on a system I started looking for something with more integrated features.

Pros

Very easy to train on. The "back office" web portal interface is also very common sense to work with and has all the features you would need for maybe a gift shop or cafe sort of operation. Great cash tracking ability. Great features like pop ups that suggest add on / up size discounts to the clerk.

Cons

Not sophisticated enough for a business model that has multiple streams of business like services, rentals, classes, lessons. The iPad based idea is cool but it means that all peripherals end up being Bluetooth which isn't as stable as you might want for POS hardware.

Review Source
 
 

Julie from Cross Sound Cruises
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great for a small retail business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use and customer Service was exceptional. This was a great starter software for one small space with one inventory.

Cons

Not much control on customizing reporting nor having the ability to control users access based on individuals but rather in groups. Also, unable to support having multiple locations with 1 warehouse/inventory

Review Source
 
 

Lauren from Sole Active Apparel
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

ShopKeep Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Over for solely in store retail use ShopKeep is great. If you need a POS that syncs both in store and your eccomerce business STAY FAR AWAY FRM SHOPKEEP + BIG COMMERCE. The integration needs some serious work. This is the reason we will be changing POS system at the end of our contract

Pros

In store ShopKeep is the absolute best POS system. It is very user friendly and very rarely has issues. I am able to confidently go about my work day using ShopKeep knowing my boutique is functioning properly.

Cons

The ShopKeep and Bog Commerce integration is absolutely AWFUL. I have had so many issues which have caused me a lot of money. The two systems do not sync perfectly causing the wrong amounts of inventory to be listed and customers ordering things we no longer have. It also will has issues pulling new color ways of existing styles on to the site, ShopKeep and Big Commerce also push the blame back and forth to one another and have you ping pong between customer representatives to fix it. The customer service representatives also only provide "fixes" that cause you hours upon hours of more work

Review Source
 
 

Debbie from Deb's Body Jewelry and More LLC
Specialty: Jewelry
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

I'm very happy with ShopKeep.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm glad I chose Shopkeep for my store. It helps me run my small business easier and smarter.

Pros

I love the ability to track my inventory easily and the feature that tells me what inventory is low.

Cons

I wish the program had a lay-away feature. I'd also like to have the print in black instead of gray so it's easier to read.

Review Source
 
 

Audree from Auggie's Doggies Pet Supplies
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Have been a Shopkeep user for many years - but not any more

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

If you have a retail store - RUN - far and fast - from this system. The inventory management is horrible. The reports are useless. There's no way to order product or add inventory efficiently. This is only slightly better than an excel spreadsheet. DO NOT BUY. STAY AWAY.

Pros

Once you figure out how to set it up, it's relatively easy to use. There are big buttons that fat fingers can hit.

Cons

Difficult to set up. I needed to hire someone to set it up for us. No help in getting products into the system. Big issue with inventory. Always had a problem with it, and as they grow, they've beome less helpful. Trying to talk to a senior advisor is impossible. Very very bad follow up. Ordering/recieving also very bad. It's too bad - I had high hopes for this system, but competely dissapointed.

Review Source

  Response: Catherine, ShopKeep POS

Date: January 2018

January 2018

 

Hi Audree,
Thank you for reaching out. We appreciate our feedback and someone will be reaching out to you address the issues you have been running into further.
Thank you,
The ShopKeep Team

 
 

Tom from Black Pearl Tattoo and Body Piercing
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Awesome.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer Service is the top PRO for mr. this company had it 24 hrs a day, 7 days a week, and they are all NICE! A+
Second is the amount of useable feedback the software gives me. Even in the pocket app. Going from a 4 button register no inventory, to this allows me to make educated decisions rather than guessing.
The register is pretty easy to use and I set it up in back office before I had my meeting with support to learn how to set it up. Meaning it's user friendly.
This has been a huge upgrade to our shop.


Cons

Inventory control is a little buggy. If you receive inventory and hit save more than once it adds the amount of times you click save. ( receive 20 items hit save twice on accident it saves 40) then having to remove those items 1 by 1 can eat up a lot of time and if frustrating.

Review Source
 
 

June from Clothing Store
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Do Not Pay Upfront for Shop Keep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would encourage any small retail business to explore all your options! Think twice before using their service. You should not have to pay for something you do not use.

Pros

From what the salesperson said, we think we would have liked the features and functionality.

Cons

1. The sales people failed to explain paying upfront for the year would not be refundable, if you were dissatisfied with the product. There is No trial period
2. Our salesman claimed they would transfer out inventory from our current system to theirs, but their technical specialist were unwilling to facilitate that process correctly.
3. They refused to refund the annual upfront charge although we never used the service and we asked for the refund within 30 days.

Review Source

  Response: Catherine, ShopKeep POS

Date: January 2018

January 2018

 

Hello June,

We're sorry to hear of your experience with ShopKeep. We strive to provide the best experience to our customers and would welcome the opportunity to speak with you again and come to a final resolution. Please call or email us at your convenience.

Thank you,
The ShopKeep Team

 
 

Jackie from Antilles Trading Company
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Too Restrictive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system is too restrictive and only built for a small shop where the owner is doing everything. Dont buy if you are a business with employees. For instance, when a customer purchases an item, I would like an employee to be able to put an item back on the shelf with a price tag. HOWEVER employees can only create price tags if they are a manager in Back Office. In Back Office then the employee can change their time clock, see your vendors and what you have paid for everything, etc. So you as the owner of the business better plan on doing everything with this system. This system is based on Excel and very rudimentary and then never make enhancements. Their support is never online and when your salesman is done selling things to you he just tells you to go back to Support. You have to do business the Shop Keep way or nothing.

Pros

Easy to use, support is great until after you purchase, access to inventory from anywhere because it is web based

Cons

Too restrictive, no upgrades, poor customer support, only built for a one person business, based on a very rudimentary excel spreadsheet.

Review Source

  Response: Catherine, ShopKeep POS

Date: December 2017

December 2017

 

Hi Jackie,

Thank you for taking the time to speak with us last week. We appreciate your feedback and have forwarded this information along to our development team. If you have any other questions feel free to email feedback@shopkeep.com

Best,
Catherine

 
 

Brian from Golf Store LLC
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Not overly satisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It does a decent job acting as a cash register, but with the Cons I've listed, I wouldn't do this system again.

Pros

Simple for employees to use, (most of the time.)
Keeps up with employee hours
Decent job of tracking inventory (once you get it in)

Cons

Merchant services. If you don't use their processing service (shopkeep payments) expect no EMV. You can use an external credit/debit terminal, but you lose the communication with the app requiring the charge information to me manually put into separate terminal. This increases the chance of error.
Adding inventory is not all that friendly. Even with the .csv import.
Printer stops almost every day requiring a reboot of the software.
No place in the checkout options to allow for merchandise trade-in.

Review Source

  Response: Catherine , ShopKeep POS

Date: November 2017

November 2017

 

Hi Brian,
Sorry for any issues you have run into with ShopKeep. If you give customer care a call they can get a sense of what is going on with your printers and do some network troubleshooting. You can call them at 800-820-9814.
Thank you,
The ShopKeep Team

 
 

Sabrina from Truly Fine Wine
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Horrible and unreliable - not a business solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been trying for 6 months now to get Shopkeep to work and it has been an absolute NIGHTMARE! I have never been through something like this. BUYER BEWARE! This may be ok for a mom / pop coffee shop or similar, but it is absolutely not a reliable solution for anyone with more than basic needs. We have been coming off Microsoft RMS and wanted to switch to a modern tablet based system. The functionality of Shopkeep is a lot more limited to what we were able to do in RMS. We were willing to live with that, but just FYI, especially when it comes to pricing / discounts etc. it is a lot more limited. The major problem came when we were trying to get the hardware to work. The ethernet credit card terminal is absolutely unreliable. It REQUIRES a direct hard-wired connection to the modem (not the router or a switch), which the sales rep failed to really explain in our call. We spent countless hours setting up all our product etc. only to find out that it is not working. Then, months more to try and troubleshoot. We are at a location where we only have AT&T internet service and it is not very fast. So, in the end, even after connecting everything direct, it still didn’t work. According to Shopkeep, this is because we don’t have the bandwidth. I don’t know how that can be, since we were always able to run transactions through RMS (and even Square, which we use for events and which seem so be much much more reliable). We were also always able to run transactions without being directly connected to a modem. So, after we finally got everything working (we had to bring in a second AT&T line just for Shopkeep) and after six months of effort, we had to run an transaction (yay!) only to get an email from Shopkeep THE NEXT DAY that per our agreement, we can only run max $3k transactions. No one in the office ever remembers hearing about this and, mind you, Shopkeep processed the transaction just fine and told us about this AFTER THE FACT (and after the product was out the door). Absolutely ridiculous and in my opinion worthy of a lawsuit. Luckily we know the buyer, so I think we can get our money back, but I WOULD NEVER EVER EVER EVER WORK WITH SHOPKEEP AGAIN. We are switching to Square and good riddance!

Pros

Kinda nice user interface
Backoffice interface is intuitive
Price point is okay
Supposedly works with Quickbooks well

Cons

Has to be connected directly to modem
Will tell you after the fact that it can't process some transactions (after buyer left)

Review Source

  Response: Catherine , ShopKeep POS

Date: October 2017

October 2017

 

Hello Sabrina,

We are sorry to hear about your recent experience. We understand your frustration and welcome the opportunity to speak with you further to understand how we can improve our services.

Thank you,
The ShopKeep Team

 
 

Neeve from Lounge
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Customer/Technician Service Below Standards

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Can't wait to switch to a different POS system. I've looked into clover and it's is more expensive than shopkeep but I have a feeling they will work with my business needs.

Cons

Printer doesn't work properly, always malfunctioning tech support is horrendous.Highly unrecommended. One call to Portland than a call to the U.K., with not one person able to solve the problem. Each time given a different solution that only temporarily fixed it. This has caused problems of me having to pay employees for a longer shift since we are unable to close out the drawer, due to reciepts not printing and customers unable to close out tabs. On one occasion I called I was told to delete the app and reinstall it before doing this I told the rep that I had 12 open tabs. He said no problem they will still be there when I reinstall, well they weren't everything was wiped.

Review Source

  Response: Catherine, ShopKeep POS

Date: October 2017

October 2017

 

Hi Neeve and Ronald,
Thank you for taking the time to speak with our care representatives. I am glad that we were able to come to a satisfactory resolution. If you have any other feedback do not hesitate to reach out.
Thank you,
The ShopKeep Team

 
 

VIREN from KIIAN SILVER LLC
Specialty: Jewelry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent POS.............

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, the overall looks and above all the SERVICES SUPPORT...........
The staff actually listens to your point of view with regards to the changes you suggest and gets in touch with their developers and try to incorporate those features ASAP.

Cons

The back end could have been better. I was not impressed with the inventory reporting aspect and also it lacked a few features which were more specific to the jewelry industry.

Review Source
 
 

Rena from Patricio's Mexican Taqueria
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The worst customer service I have ever received

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a loyal customer for 5 years with 2 restaurants and Shopkeep in both restaurants and I would not but it in another shopkeep system based on the customer service that I have had recently.

Pros

Shopkeep is easy to use for anyone. The back office is helpful and provides good information. I like that you can customize the pages to fit your needs.

Cons

Shopkeep's customer service is really bad. I rarely have an issue that I need to call Shopkeep about, usually I can trouble shoot most of the issues that we have. However, when I do have a problem, the people that answer the customer service lines seem to have very little or no knowledge of their own system. The people they hire repeat things over and over instead of trying to problem solve. On one call, the person kept putting me on hold and asking someone what I was asking him and then he would get back to me. It seems as though before they try to trouble shoot they try to blame it on something else. They usually try to blame it on my internet provider before they finish hearing what my problem is. Today when I called, I asked to speak with a supervisor because the CS person didn't know how to resolve my issue. He said there was no supervisor there today. What kind of unprofessional business is this that they don't have anyone to help when the CS person can't. In addition, call wait times are ridiculously long. Lastly, there is a real problem with their system that allows employees to steal money with their void system. I have told them several times for over a year that their system should be able to produce a report for all checks that are voided. They have not considered it a priority since a year later there is still no report for voided tickets. I had an employee steal thousands of dollars from me due to Shopkeep not being able to produce a voided checks report.

Review Source
 
 

Adam from PS
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It seems they have gone downhill.....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.

Pros

The system is fairly easy to use and my new employees are able to learn it quickly. The bird's eye view is very helpful in knowing how we are doing day to day. I really like the comparisons to the same day last year and last month to see we grow month after month. I like the free MailChimp integration, They recently made a lot of updates that have made the system better and returns smoother.

Cons

It seems they are slow to implement updates, they didn't have an android phone app until recently and you can't see tons of info on it. I wish you could pull up past inventory values for specific days or time periods. The EMV capability on our card reader took well over a year to go active. The battery on the ICMP card reader dies in about 30 minutes of being unplugged not even used. You can't edit saved checks and can't do exchanges. They have a newer integration with BigCommerce that I was excited about because we already have a BC store and have to manually sync the inventory between the two. The problem is the integration isn't working with our store and they don't seem to know why. They have escalated the issue and supposedly the Q&A team is working on it but it's been over a month with no progress and it takes days for them to respond to requests for updates. They recently increased the price which is a large percentage increase. I've called service several times and asked for a manager to talk to and no one is ever available. I was told I'd get called back and one time a "lead" emailed me back and never responded to my follow-up email when I asked for a call. I then called again and asked for a manager and was told someone would call me back in 24 hours and no one ever did. I am now actively looking at other systems to replace Shopkeep because they don't call me back. I even tried to look for a regular non "800" number to call and attempt to call and speak to a supervisor but one doesn't seem to exist. I thought the customer service was good in the past but recently it has been horrible.

  Response: Catherine, ShopKeep POS

Date: August 2017

August 2017

 

Hi Adam,

Thank you for your feedback. We've been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don't hesitate to contact us directly by responding to the most recent email you received from us.

Thank you,
The ShopKeep Team

 
 

Kevin from Twisted Taps
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Getting better but still needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Be careful with BYOD equipment (they prefer you buy from them). I recently added a wireless receipt printer and had problems with the system printing multiple receipts. When I contacted support they stated my solution is not supported but they would try to help me. The problem got fixed by deleting all three printers and re-adding them but I was concerned about the not support comment. Seems like they are way behind on current technology.

Pros

Quick to learn and easy to operate. A recent update made navigating tabs easier if you have more than one screens worth of tabs.

Cons

Serverless sync needs work. If you have a second register you do not open shifts on very often, you will have to clear out old tickets on it before you can use it without confusion.
Would love to be able to view, adjust, and receive inventory from a single screen. If you have lots of adjustments to do, you have to run a report and print it then go to adjust or receive separately.
Just raised monthly subscription prices 30%+ unless you committed paying to at least two years in advance. Who knows where you might be in two years?

 
 

Adam from Custom Carpet Centers
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I needed some advice and someone to help point me in the right direction.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For someone who had no idea where to start this is the company I would recommend any person to start with their search.

Pros

I was happy that there wasn't a fee to talk to someone and the fact that I could easily ask questions. My rep was so friendly and had a lot of great pointers and asked questions I would not have even thought to ask.

Cons

The only downside I noticed was not even in this company. My rep set me up with 5 potential companies for my needs and only two reached out to me.

 
 

Noel from 7 & 7
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

They sold products they haven't finished the programming on and do not work

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Shopkeep has been responsive, but:
1. Shopkeep encourages you to set up your items using in the form of "Variant" on their training videos, but then neglect to tell you that those items will not ever print on the ticket printer they sold you until you do a deep dive into their online library.
2. Shopkeep uses www.BigCommerce.com to set you up with an on-line e-commerce capacity. However, from May 29th through June 19th or so hundreds of use were unable to connect and use our E-commerce accounts because of a programming issue (like in #1) that they just weren't smart enough to handle promptly.

When I asked for a refund on the $295 unusable printer...here was the response:

Allen (6/22/2017, 3:14:45 PM): Thank you for contacting ShopKeep support! Give me a moment to pull up your account.
Allen (6/22/2017, 3:15:39 PM): Hi Noel! It'll take me a minute to look into this, I'll get you an answer ASAP
Me (6/22/2017, 3:15:50 PM): Thank you
Allen (6/22/2017, 3:28:41 PM): Hey Noel, I'm still working with people on this. I haven't forgotten about you
Allen (6/22/2017, 3:34:03 PM): Alright. I spoke with some of the supervisors, your sales rep, and your ShopKeep Expert. Greg confirmed that he recommended modifiers, not variants. Jeff confirmed that he didn't say that variants would work with a ticket printer. Given that the printer is more than 30 days from the date of purchase, we will not be accepting it back, per the policies laid out here: https://shop.shopkeep.com/returns
Allen (6/22/2017, 3:35:03 PM): You do still have an hour with your ShopKeep Expert, Jeff, who would be more than willing to assist with transitioning to items with modifiers, and who can explain more about the printer's capabilities. There's an hour left, which would be 2 30 minute appointments.
Me (6/22/2017, 3:39:23 PM): This is Theft!!! Of course he never said it would work. He never mentioned it. It is the SHOPKEEP system that is set up to suggest and recommend use of variants when you complete your set up. If you will not refund then I will consider myself wronged and review accordingly.
Allen (6/22/2017, 3:43:44 PM): Noel, this is not theft. Neither the sales rep nor the SKE suggested using variants for food, because they will not print to the ticket printer. The support article clearly states that variant items will not print to a ticket printer. http://www.shopkeep.com/support/inventory-management/adding-an-item-with-variants
Allen (6/22/2017, 3:44:22 PM): Your printer will print food items with modifiers, and is intended to be set up that way.
Me (6/22/2017, 3:58:46 PM): THAT ARTICLE IS CLEAR AND ONLY AFTER I SPOKE WITH LAYLA LAST WEEK WAS I MADE AWARE OF THAT ARTICLE!!!!
Me (6/22/2017, 3:59:31 PM): NEVER EVER BEFORE TODAY HAS ANYONE EVEN MENTIONED SUCH A THING AS MODIFIERS. RIGHT FROM THE START THE SYSTEM GUIDES YOU TO USE VARIANTS!!
Allen (6/22/2017, 4:00:31 PM): Noel, Greg and Jeff both suggested modifiers, as did Ryan. The support articles were sent to you in an email before your first appointment with Jeff.
Me (6/22/2017, 4:01:20 PM): NO. SENDING SOMETHING AMID A MIX OF INFO IN AN EMAIL IS NOT NOTIFICATION; IF THAT WAS DONE, TO MAKE ANY ONE AWARE THEY SHOULD NOT FOLLOW THE ADVICE OF THE SHOP KEEP SYSTEM DURING SET UP.
Allen (6/22/2017, 4:06:15 PM): I'm sorry that you feel like the information wasn't clear enough. Transitioning your items to modifiers will allow the printer to print tickets for those food items. As we've stated, Jeff can help you with that during an appointment. You still have an hour of time with him available.

Pros

Available to talk to via chat at extended hours...though you wait a long time between sentences and better not have a client come in needing attention because then you will get dropped and or distracted and have to start over.

Cons

They proudly suggest you set up your store using the updates to their program (variations under each item), but then neglect to tell their staff, much less the client, that they didn't finish the programming and your ticket printer won't print ANY of these items.

  Response: Catherine, ShopKeep POS

Date: June 2017

June 2017

 

Thank you for your feedback. We are actively trying to reach you in hopes that we can address some of your concerns. We will continue to reach out to you but feel free to contact us directly by responding directly to the most recent email we sent you.

 
 

James from Main Roots Coffee
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Somewhat technological advanced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Works on an iPad tablet, somewhat fast support, good cloud based reports and easy to update the backoffice.

Cons

Seems to be behind on technology, no smartphone processing, Apple based only except for dashboard software.Credit card processing system can only be ordered from them online and is a pain if you need something

 
 

Alison from Logical Sip Cafe & Bakery
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Okay product for business doing greater than credit card sales per month.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Screen layout, easy to train employees on, tracking screen fairly simple, customer service has fast response times but can't ever really help you

Cons

Hard to set up the layout of the menu, some features not available. Service quality (ex. daily emails with card sales went away) decreased and price increased! My business is too small to pay fee just to use. Complicated process for seeing money processed by cards

  Response: Catherine, ShopKeep POS

Date: June 2017

June 2017

 

Hi Alison,

We appreciate your feedback. We have been actively trying to reach you hoping that we can address some of your concerns. We'll continue to reach out to you but please don't hesitate to contact us directly by responding directly to the most recent email you received from us.

Thank you,
The ShopKeep Team

 
 
 
Showing 1-20 of 110

Danica from Jewels905

April 2018

April 2018

horrendous waste of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloud Based, iPad based, user friendly but that's about it, nothing much else. No transparency, no follow-up this system is terrible.

Cons

Filled with inventory tracking bugs. For example, when receiving inventory and pressing save once, it will often update twice and double what you show in stock. When calling customer service to resolve this issue, they say they will get back to you and never do. I'm still waiting for a response from March 2017! Today I'm working on receiving more inventory into the system and have had 2 for 2 errors happen. Received 12 pieces into inventory, hit save, it shows 1. Why? Just now I received 2 pillows, hit save, and it shows I have 41 pillows. If your system can't do basic math then why do I need it? Who has time to be on the phone with the help desk 4 times when trying to accomplish 2 tasks?

Review Source: Capterra

  Response: ShopKeep, ShopKeep POS

Date: April 2018

April 2018

 

Hi Danica, thank you for reaching out and providing feedback. One of our Senior Care Advisors will be in touch with you today in regards to your feedback.
Thank you,
The ShopKeep Team

 

Donavan from Automotive, Aircraft & Boat

April 2018

April 2018

This is a great program. The few times that I've needed to use Customer Service, they've been great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a very easy system to use. I love the reports that I can generate at the end of every month. The ease of adding items on the fly is great as well.

Cons

It would be great if the scan tool could convert all types of item codes. Unfortunately we have to do things the old fashion way. Since our business is mobile, it would be great to have a receipt printer that was a little more slim and light weight.

Review Source: Capterra
 

Tony from SK

March 2018

March 2018

Very very easy to use Software! Great inventory tracking and includes in house processing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I love how easy it is to add products to my store, track whats hot thats selling, and also replenish my inventory.

Cons

It is rather pricey and the swipers that they use (ingenico ipp 320's) are very expensive. Although customer support is 24/7 it was hard to get a hold of a rep at certain times.

Review Source: Capterra
 

Rickie from Real Estate
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Easy to use. Shop Keep is very simple, user friendly & inexpensive. I have really loved using it.

Ease-of-use

Functionality

Product Quality

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It is really easy to use. As a small business owner, I really like how inexpensive the soft ware is.

Pros

What I like most about shop keep is how simple it is to use. It is very user friendly. It is also very inexpensive, compared to most soft ware systems.

Cons

There are not many things that I do not like about shop keep. If I had to choose one, it would be that I have to charge my ipad. Haha, I know that is not a valid complaint, but because it is cloud based, I use an Ipad and Ipad's need to be charged.

Review Source: Capterra
 

Jeremy from CS LLC

March 2018

March 2018

Decent POS software that lacks most features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
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Pros

I liked how easy it was to set up and onboard users to run it, and that the pricing is pretty decent.

Cons

Lacks some features that other POS software ipad apps have, and the design is pretty bad. Switched to a competitor pretty quickly.

Review Source: Capterra
 

Juan from 3 Punto Zero
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

To all our customers dealing with online sales we recommend ShopKeep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have had small brands that start with your e-commerce, so the simplest way and those that we recommend is that we use this tool together that can be used and managed from an iPad

Cons

We would like the tool to have more dynamic functions so that when we teach users to use it by themselves they can achieve it easily, quickly and effectively

Review Source: Capterra
 

Paulino from Armario Joyería
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

At the time of creating my company, I had no idea how I would do when taking control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you are a person who starts with your own company, I highly recommend using ShopKeep, it is very easy to use and it will help you a lot since managing your point of sale from an iPad is a marvel

Pros

Since I heard about Shop Keep and its functionality in a simple iPad I decided to try it and I have never repented, I have been using this valuable tool for a couple of months, which has given a solution for my mobile sales points with which I sell in bazaars

Cons

As a recommendation I would ask ShopKeep to keep up to date, as well as the iOs is updated every year you keep on trend with an increasingly better functionality

Review Source: Capterra
 

Constance from Cjs Hobby

March 2018

March 2018

This software was not easy to understand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the features of the software and the value. The customer services was very responsive. However this needs some attention.

Cons

It was not easy to understand and maneuver around the software functions. This software could be great but I had some problems with it.

Review Source: Capterra
 

Karan from University

March 2018

March 2018

Good for small and medium-sized businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I own a small bakery shop and have been using this software for some time. I mainly use it to buy and sell hardware required for the shop. It is really great and easy to use.

Review Source: Capterra
 

Alex from Joe's Garage BBQ

February 2018

February 2018

Time Saving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software allows us to use an iPad to take orders at the restaurant. We save paper by putting our order directly into the iPad.

Cons

This software sometime has glitches and requires a lot of updates within the App Store on our iPad. It also drains the battery on our iPad.

Review Source: Capterra
 

Arabella from Pink Turtle SHoppe, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great POS system for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The POS system captures all my sales and it goes into my quickbooks which makes my bookkeeper very very happy.

Pros

Easy to use, it offers very detailed reports and easy to get a hold of customer service with any questions.

Review Source: Capterra
 

Evelyn from Honey Tree
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Fabulous product and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, quick and fast training tools, helps with cost analysis and spending.

Pros

Easy to use software and training materials. Customer support is very helpful and able to assist at all times. Customers enjoy the ease of the check out experience. Employees are able to quickly learn and check out. Easy to adjust and add inventory.

Cons

Not a huge fan of the shop keep pocket app. I wish that I could use it like the full website. I do appreciate the updates over the past year.

Review Source: Capterra
 

Miles from musiciansupply
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Our music store used shopkeep for a year and a half until switching to a more sophisticated system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We built our first digital inventory database while using shoopkeep and were then able to migrate that data to a more robust system.

Pros

Very understandable POS solution for any situation with a straight forward business model like a gift shop, concessions, cafe, coffee shop, or anything that doesn't require website integration, serial number records, repairs, or other peripheral activities.
Having customized square icons, or buttons, for popular items is a great feature if it fits the business style.
Training a new clerk can be completed very quickly.

Cons

Sales can only be performed on an iPad. Using iPads and bluetooth has some benefits, but I have found it better to use PC and USB RF wireless devices, or even usb plugged in devices. With shopkeep a monthly fee is charged per activated iPad, and since there is no USB jack, there are two big limitations in the set up flexibility.
Bluetooth can also disconnect and require some troubleshooting, right when you need a recepit to print. Bluetooth also has a slight delay when going to wake up a device.

Review Source: Capterra
 

Sabrina from Maude Vintage Clothing & Costumes LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Shopkeep is a tool that every shop owner needs! It's seamless and well rounded features are A+++

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I have recommended this software many times, and I believe two of those recommendations have elected to use Shopkeep. My personal benefits are ease of training new staff to use it, time savings on back office reports, and the edge it gives my business to utilize the data gathered from the use of this POS.

Pros

I love the back office abilities to crunch your numbers allowing me to make better business decisions. I have saved a lot of time with this POS and it's seamless back office in regards to gathering pertinent information like monthly sales tax, employee hours and return customer activities.

Cons

There are still functions about Shopkeep that as a buy sell trade business I have to do work arounds in order to make it work for my business model. For instance, % based cost 'when' a consignment item sells. I also would like to rename the tender buttons as it is used for my business. For instance, we use the Other tender when a customer utilizes the Trade in my store. Though these are negatives I am also confident it is possible shopkeep will consider updating this function. That's what I love about Shopkeep. It is not a static, once you buy it that's what you have, POS. It's an ever evolving software that will keep you up to date.

Review Source: Capterra
 

Kevin from Copy Center
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

SALES TAX NIGHTMARE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
Value
Support

We learned to be very careful, software isn't perfect and Shopkeep fail miserably.

Pros

Calculated sales tax correctly until latest update.
Price just changed to $69 a month which is a scam to charge for crazy sales tax errors

Cons

DO NOT USE SHOPKEEP

They have a new update to the sales tax calculations. We are a print shop and sell
.10 copies and .05 cents special paper. I rang up 500 color copies @.20 total is $100
State sales tax is 8.25%
Most people could add the sales tax in their head for this amount.....Total should be $108.25
Well guess what good ol Shopkeep says on the iPad???
$110

How can you charge a customer $110 on a $100 taxable sale at 8.25?
That is illegal to over charge a customer on sales tax.

Shopkeeps response is the engineers set up the sales tax to calc on each line item. So that means .02 cents tax which is rounded up. 500 x .02 is $10. Because Shopkeep fails to program the software better I just overcharged customer $1.75

Shopkeep has the worst customer service. They have no management and when I called to ask how to fix sales tax, they sent me to someone named Craig to cancel service. 3 days after cancelling service they will lock you out of the back office.

Shopkeep is the biggest scam to the customer ever. I set up Square account and it adds sales tax perfectly. If Shopkeep can't figure out how to calculate sales tax - why would any business use them?

I suggest every business should ring up a bunch of sample orders and watch the sales tax go wildly off.

The poor CEO of Shopkeep is going to get canned fast if he allows sales tax errors system wide.

Fix your sales tax Shopkeep!

Review Source: Capterra

  Response: ShopKeep, ShopKeep POS

Date: June 2017

June 2017

 

Hi Kevin,

I'm on the Product team at ShopKeep and saw your feedback related to how we calculate tax. I wanted to provide a response so that you understood our stance and why this an improvement.

We've progressed from calculating tax on the subtotal to the more modern per-unit tax calculation which provides better accuracy. This is the recommendation of the Streamlined Sales Tax (SST) governing board's recommendation, which is the body that assists states to administer a simpler and more uniform sales and use tax system. The SST also states that both methods of tax accounting are acceptable, even though per-unit is preferred, as long as practiced consistently.

I hope that helps. We very much appreciate the feedback.

Best,
Hank

 

steve from Shoreline Handwerks

April 2017

April 2017

shopkeep pos

Ease-of-use

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Support

good cashiering system. had problems when they took some functionality away but they put in back after about 6 weeks.

Review Source: Capterra
 

Kara from The Pocket Pub

March 2017

March 2017

Terrible for restaurants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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If you make any mistakes on credit swipes or tip input they are unwilling to fix anything. If your merchant service refunds the transaction there's no way to ring it in again through Shopkeep w/o the CVV on the back of the card.

Review Source: Capterra
 

Laurel from Wicked Voodoo Espresso
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Customer support is really crummy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

I ordered the whole system before we were up and running live so that I could check it off the list. Big mistake, cash drawer came with no cable, wrong printer for our application and zero directions for set up. 60 days later when we were up and running, I had to buy a whole new printer (they would not return the first one even though it was never used) and they claimed I must of lost the cable for the cash drawer. (it wasn't ever unpacked) I really tried to work with these folks, but they had my money and was no longer interested in supporting the software. I was told they only sell the hardware as a courtesy to the customers. I will be changing over as I am opening two other sites this year.

Pros

Ease of use on the software

Cons

Customer support and hardware support is the absolute worst! I am an easy person to get along with and they ruffled my feathers more than once!

Advice to Others

Yes....don't do it, there are others out there that do a much better job for restaurants.

Review Source: Capterra
 

Sharon from LaRae Lingerie LLC
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Love ShopKeep!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We opened a small lingerie shop and needed a POS system that was both easy to use/learn and effective for our shop. ShopKeep was so easy to install and learn. The website is wonderful for trouble shooting and tech support is great when you need help. I would recommend this POS system to anyone that wants great quality and super ease of use!

Pros

Ease of use!

Advice to Others

Absolute best choice if you want a great system that is easy to use as well as effective with great customer service and support.

Review Source: Capterra
 

Anthony from Starbird Fish Co.
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Making it Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I own a small business with a rotating crew of part-time workers. Shopkeep's straightforward interface makes it simple and easy, both to train and use for newbies.

Pros

Ease of use

Cons

ugly

Review Source: Capterra