ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.

App
App
App
Back office
Back office
Product line
Product line
iPad POS
iPad POS
Track cash flows
Track cash flows
Track business performance
Track business performance

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



237 Reviews of ShopKeep

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 237 reviews

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Chris from ZZYXX Shoes

Specialty:  Apparel & fashion

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy to use product but occasionally crashes

Pros

The software is easy to get set up and started with and is simple to use as an every day solution from there on. Customer service is also fantastic.

Cons

I’ve had quite a few issues with this software crashing or glitching. I also would have to say that for the price I haven’t been impressed with the extent of the features offered.

Melinda from RMC

Specialty:  Other specialty retailer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Ok but pricey for what you get

Pros

Works great for retail sales and inventory management. Easy to add items and price changes on the fly.

Cons

Reporting is awful. Integration with accounting software is available but the cost is prohibitive for small businesses.

Brie from Creature Comforts Brewing Co.

Specialty:  Manufacturing & wholesale

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Extremely User Friendly

Pros

It was very easy to have our staff trained on ShopKeep. The interface is user friendly not only to our employees but to our customers as well.

Cons

Not as customizable as we would have liked and also was on the higher price end of the spectrum considering other POS systems.

Joshua from Education

Specialty:  Other specialty retailer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

ShopKeep review

Pros

System is easy to use and has a great training tutorial. When the system is working like it should, there is very little to complain about

Cons

System crashes quite a bit, functionality is pretty mediocre. For being a big player in this field, doesnt have much that separates itself from its competition

Jacob from The Computer Works of Arkansas, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

ShopKeep

The software and hardware is not bad, and I would recommend this to anyone as long as they would be able to configure the network and point of sales themselves. I was brought in as a consultant for a string of stores all using the shopkeep system on the same network. The issue they were having was that each point of sale had it's own printer a total of 7 P.O.S.'s and 7 printers, and if more than 3 mac addresses were on the network the printers would start disconnecting. After calling shopkeep support I was told the internet connection didnt have enough upload speed. This made me chuckle why a local printer would care about the WAN connection speed. If the printers do depend on the internet speed to work then turning the modem off should render all printers inoperative, but it doesn't. After having my issue escalated and speaking to the advanced support lead I was still being told an internet speed of 25m down and 4m up was too slow of an upload speed. Frustrated I let them think that I would tell the owner to buy a faster internet package from her ISP, but I didnt. I broke up their single LAN network into 4 broadcast domains with the addition of 3 more routers for a total of 4 routers. Surprise surprise it works fine now, I wish we could have gotten to the root cause of why no more than 3 shopkeep point of sales and 3 printers could operate. But all shopkeep support thinks is a WAN internet speed determines if a local printer stays connected.

Pros

The back office management software makes inventory and sales easy to track and use with quickbooks.

Cons

The support for the product, there is a fundamental networking knowledge gap with the technical support department of the company.

Response: ShopKeep, ShopKeep POS

September 2018

Hi Jacob, Thanks for the feedback on networking side of ShopKeep. Feel free to email us the store's name so that we can look more into this for them. You can email feedback@shopkeep.com Thank you, The ShopKeep Team

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

ShopKeep helps keep our shop in check!

Pros

Very easy to set up. They are constantly making changes to help make things even easier for adding inventory and price changes. Love it!!!

Cons

I operate this program from an i-Pad and have to call Customer Service to reset the password every time I have to update the i-Pad.

Amy from AG Services

Specialty:  Other specialty retailer

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

It was so easy to use that I self taught myself

I had no formal training and logged on the very first time and jumped right in!

Pros

The ease in which you can find what you are looking for. I was able to navigate through the software comfortably

Cons

The only con I know of is that they were charging me for more than I was using but after bringing it to my attention it stopped but no refund was provided

Reeve from Retail

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Customer Service is horrible!

Pros

when it works it works well, reporting is a little clunky

Cons

It is down constantly. We have been down for 4 weeks straight! Can't use the credit card reader, print receipts, have to open cash drawer manually. They blame it on everything, and everyone, but themselves. No followup, no return calls. They have no trouble drawing our annual charges while the system doesn't work, however.

abdullah from Home Decor And Beyond

Specialty:  Fabric, linens, & crafts

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Limited features but great customer service

I think if you’re just starting out, they’ll definitely hold your hand throughout the initial training process. Once you get the hand of it, you’ll want more, so hopefully they update their system to include more options.

Pros

So far with all the POS systems I’ve tried, I feel that this one has the most responsive and helpful customer service.

Cons

Though it’s a major name brand in the field, what it allows and doesn’t allow me to do is pretty mediocre. Expected a bit more freedom in features.

Corey from Seeds

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

I worked with ShopKeep on a daily basis for over a year - it worked well and intuitively.

Ease of use and an increased customer flow.

Pros

The biggest pro to ShopKeep is that it is incredibly intuitive and easy to learn. All buttons and options are exactly where you would expect them, and everything else is programmable from the backend. ShopKeep is so well designed that you could learn the ins and outs within a single shift if you were a new worker. Because of the ease of use, ShopKeep undoubtedly sped up transactions and kept the line moving. Furthermore, the information that a user has access to through the backend is absolutely stupendous. Much of the information is the exact information that you would want to know, or would even go to lengths to calculate yourself, yet ShopKeep does it all automatically.

Cons

Easily, what I liked least about this software is that it often fails to store transactions when offline. Now, this ordinarily wouldn't be an issue (or even an expectation with these sorts of softwares), but, when a company advertises this as a main feature it is a little annoying when it doesn't work so often. This issue has led to many lost transactions or less importantly, having to chase down customers to redo the transaction.

AKshay from TCS

Specialty:  Health & personal care

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy to use pos

Pros

This pos has all features and quality which are needed for a customer. It takes very less processing time

Cons

Need to improve customer support and help to add more customers. May add more features to make it more easy to access.

Sonam from TSYS

Specialty:  Other specialty retailer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Powerful System

Pros

Shopkeep is a great system.It is very user friendly and easy to use system. Processing time is very low.

Cons

Though it has reasonable pricing but can be improve more for customer satisfaction. Need to improve customer service

Sherry from Ecclesia

Specialty:  Restaurant

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy to use and sources are there to help

This system is easy to use and, yes, there are always a few features that I would personally like different, but others may not see the need.

Pros

Easy to add/change products and update on POS within a minute. Color buttons is also a nice plus for the layout of categories.

Cons

The tip and sign line is not on one screen for customer use. Sometimes the screen will freeze and revert to manual card entry and so you have to reboot to slide the card again.

Steven from Comic World

Specialty:  Toys / hobby shop

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Horrible Customer Service, Good Product

Pros

-Very good back office features
-Comes with E-commerce options
-Easy employee management and inventory tracking
-Takes a lower % then similar companies

Cons

-Customer service once you purchased the product is nonexistent
-Don't get to view product at all before making a large commitment

Amel from Casapiaui

Specialty:  Fabric, linens, & crafts

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

July 2018

Start your business now, no more fancy equipments needed.

Great app, if you don't have an iPad is worth buying one, just to be able to have shopkeep on your store.

Pros

This software is so easy to set up and use. You need to invest in some equipments to be able to accept cards and read codes but it's so worth the money. Not only you can manadge your inventory online but you also have many tools in the app, like charts to make it easy to visualize how your business is doing. Not to mention that it looks so much better in your store than the usual big equipments with to s of cables.

Cons

This software is great. It's made to work with an iPad, so, the only con I can find is that they could develop a version for android, so it can be used with any tablet.

Michael from JustJak’s Pet Market

Specialty:  Pets & supplies

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

6 months into use

Worth the amount and do recommend ShopKeep.

Pros

We use ShopKeep for our POS system currently. Very simple to use. The buttons have coloring options to make product differentiation/identification easy.

Cons

Back end work to create inventory is cumbersome without a scanner. Entering different dollar amounts is sticky/tricky because the cursor must be over the field to enter the amount. A slight issue.

Bun from Pat’s Donuts

Specialty:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Don’t waste your money!

There are much better systems out there! Please don’t waste your time with shopkeep. I’ve had them for 2 years now and I’m always having issues.

Pros

The ONLY good thing about shopkeep is that you are able to choose your own merchant services! Nobody will let you have your choice!

Cons

1. You have to pay for each register per month!
2. If the internet goes down then you have a useless system and there is no way for you to continue business.
3. The system will probably just stop freeze in the printer was just disconnect.
4. When you call them try their best to help but it only covers up the problem but they NEVER FIX it!

Michelle from Michelle Mercer Marketing

Specialty:  Other specialty retailer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy set up and train employees

Pros

The user interface of Shopkeep is well designed and very intuitive. It is easy to set up products, pricing, promotions, discounts, branded receipts, etc. I helped set up ShopKeep for a client, and it was very easy to train seasonal employees on the system.

Cons

I can not think of anything negative about this system if you need a very turnkey, out-of-the-box POS solution.

Kathy from Food Products

Specialty:  Pets & supplies

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Don't waste your money.

Pros

Inventory management is decent, but I've heard that other more popular Pos systems have caught up on that.

Cons

Lacks basic functionality, no voiding a transaction. Freezes up regularly. Can't get in touch with support, when you do, they're useless. Forces updates at the worst time with no benefit to the update. The company clearly doesn't care about their customers wants or business needs.

Response: Catherine, ShopKeep POS

June 2018

Hi Kathy, Thank you for providing this feedback on your account and experience with ShopKeep. We would like the opportunity to speak with you. Please do not hesitate to send your account information to feedback@shopkeep.com so that we may further investigate. Thank you, The ShopKeep Team

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Very detailed and well written program

Best POS screen ever in a cloud based POS system, you can use it on just about any platform (Apple, PC, Ipad

Pros

The sheer amount of customization and reporting options, more reports than i've ever seen in a cloud based POS. POS screen is very easy to use and navigate. POS screen is one of the best I have ever use period. Lots of integration options available as well.

Cons

The Pros above are also its Cons. Because their is so much detail in this program it can become very overwhelming for someone with a small amount of pos experience. there are reports on reports on reports, While all the information is great it can be overkill for people who don't need it.


Displaying 1 - 20 of 237 reviews