NCR Silver Software


 

NCR Corporation has has been servicing retailers for almost 130 years. Their new product NCR Silver has been designed to meet the needs of small, independent retailers seeking a mobile Point of Sale solution that is both innovative and user-friendly. With their extensive expertise in the market, NCR developed Silver to meet those demands.

NCR Silver allows retailers to track customers and sell their products not only from standard POS touchscreen terminals, but from Apple Inc.'s iPad, iPhone and iPod Touch. The system combines the ability to track sales and profitability with marketing efforts and social media tools. This can be managed anywhere, at anytime through their Online Back Office reports and dashboards.

The marketing and social media tools make it easy to stay connected with your customers. They allow users to create custom messages about deals, specials, and other important announcements.

The mobility of the solution allows these users to collect payment on their mobile device immediately, at the table or in the home of the customer. It's also a great option for retailers who sell products in the home or at events and trade shows, since they have the option of adding a barcode scanner or stripe reader to their Apple device.

With over a century of experience in point of sale retail an extensive network of resources, NCR offers smaller retailers the peace of mind that comes from working with an established company.

 

Supported Operating System(s):
Web browser (OS agnostic)

12 Reviews of NCR Silver

 

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Software Advice Reviews (7)
More Reviews (5)

Showing 1-7 of 7

Keita from muginohointl
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Lots of glitches, not trained customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are way too many glitches that make us waste so much time every time.
A lot of times the ticket numbers go missing. Not even shown in the back office.
Contacting the customer support, they don't have an attitude, neither do they have a clue or solution to the problem.
They say no one else is having THAT problem, but I doubt it.

Pros

Easy to use.
Can get a good datum in the back office.

Cons

Poor customer support. Poor engineering.

Advice to Others

Use it if you have a lot of time to waste on contacting them to resolve issues.

 
 

Jared from Brandi Michelle's Bridal Boutique
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

More options would be nice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love everything about NCR Silver except more features such as layaway or special orders would be nice. In today's economy customers don't always have the immediate funds to purchase higher end items and without a layaway feature it's very hard to meet their needs.

Pros

I love the ease of stocking in new merchandise. It is the easiest system I have ever used when it comes to that.

Cons

The lack of layaway or house account options.

Advice to Others

For a new business, if you are selling products directly off your shelf, you won't find a better system. It makes keeping up with inventory a breeze. The assistance it offers for scheduling and payroll is wonderful.

 
 

Herb from H.R. Lash
Specialty: Apparel & fashion

August 2016

August 2016

NCR Silver - Don't buy into the year contract to save money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

POS system seemed easy to use and get the hang of. Adding inventory was simple and creating the main POS screen was a quick process.

Likes Least

Lied about e-commerce capability, no account services or layaway. When asked to for reduced payout of contract they will not budge and are just looking to get people in a contract and get paid. Even after buying additional items as an additional wasted expense that cannot be returned.

Recommendations

Make sure you not only ask to make sure the system is capable of what you want. Go through everything in trials before buying into the cheaper year term contract. My suggestion is pay the little extra to be able to cancel at any time because most likely you will.

 
 

Brandon from Smart Spark
Specialty: Electronics & appliances

May 2016

May 2016

Easy to use POS with a wonderful back office

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ease of use and back office functionality.

Likes Least

not capable of running two devices on the same shift.

Recommendations

being able to use two devices on independent drawers on the same shift.

 
 

Arlene from Arbar Foods T/A Walkers Diner
Specialty: Restaurant

March 2016

March 2016

Use of ncr silver

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The sales pitch was engaging. Should have been able to make my day easier with less mistakes

Likes Least

Did work efficiently support was not throughly trained for system

Recommendations

You should look into another product that has a better warranty

 
 

Dawn from Happy Belly Curbside Kitchen
Specialty: Restaurant

July 2015

July 2015

Happy Belly Curbside Kitchen LOVES NCR Silver

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very user friendly. Everything is simple and easy to navigate.

Likes Least

Nothing negative to say, everything from product to customer service has been exceptional

Recommendations

Ask those that are using POS software to help.

 
 

Barbara from The Creative Wedge
Specialty: Gifts

February 2015

February 2015

NCR Silver is a good system for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the simplicity of the system. Using an iPad is convenient and doesn't take up much room on our counter and it's portable. I also like the option of paying on a month to month basis, not being tied to a long contract.

Likes Least

The reporting, especially for the sales related inventory portion, is not as in-depth as I'd like. I would like to be able to pull a report of the items sold by vendor name as well as be able to look at a specific item and know it's detailed sales history.

Recommendations

Make sure you have a good idea of what kinds of things you're looking for in a system- reporting features, special features (i.e. do you want to use layaway, do you sell items on consignment). Know how much you're able to spend on equipment, definitely use the trial feature, and be realistic about whether you think it will work for your specific business.

 
 
 
Showing 1-5 of 5

John from Della Amore LLC DBA Bargain Basement
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

This is a publically traded company NCR No Way...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.

When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.

After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.

This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....

Pros

We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

Cons

When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

Advice to Others

Get a real software program where customer do not have to lose business.

Source: Capterra
 

Joe from Collins river BBQ

February 2016

February 2016

Awful!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

this system has many flaws it needs lots of work to be able to work for our business

Source: Capterra
 

Denise from Gluten Free Miracles

January 2016

January 2016

Less than thrilled with this POS

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

When Apple does an OSX update, this system practically shuts down. The bluetoothing from ipad to printer or drawer doesn't sync any longer. When I called (many times ) NCR they told me it was an Apple issue and they couldn't help me. I don't pay Apple I pay NCR and it is their problem to figure out. I've had so many issues with NCR over a less than 2 year span. That is why I'm on this site looking for another system.

Source: Capterra
 

Charles from Engage Marketing

July 2015

July 2015

Excellent Cloud Based Point of Sale Software for Medium Sized Businesses!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is extremely in depth and has a plethora of options, analysis, and tools at your disposal. Being not the most learned when it comes to cloud, their customer support helped me out greatly along the way. Besides, loading up all of my items, which Support helped with, everything else was cake.

Source: Capterra
 

Micaela from Micaela's Desserts

May 2015

May 2015

A hidden gem in the small business space- and amazing customer care!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

NCR invented the cash register and delivers 130 years of expertise in point of sale with this iPAD cloud POS solution, and it even works when wireless goes down. You can call them anytime 365 days a year, 24/7 and get a live US-based person to help with any issues!!

Source: Capterra