ShopKeep


 

ShopKeep is an iPad-based POS for retail businesses, restaurants, bars, franchises and quick-serve businesses. The multi-feature solution offers tools to manage registrations, booking, marketing, inventory, staff, and payments. The touch screen interface allows users to add and remove orders from the wish list. Users can also scan barcodes for adding items to the shopping cart.

ShopKeep offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. With ShopKeep, retailers can manage large inventories and configure alerts for items to ensure that they never run out of adequate stocks.

ShopKeep also offers tools to track employee working hours and calculate their weekly and monthly payroll. Business owners can clock in and out their staff for different shifts and know their exact working hours. The software also offers the provision to generate and add gift cards and promo codes. ShopKeep integrates with multiple marketing tools as well as lets users create reports and analyze business data to find trends.

 

ShopKeep - App
 
  • ShopKeep - App
    App
  • ShopKeep - Back office
    Back office
  • ShopKeep - Product line
    Product line
  • ShopKeep - Create multiple registers
    Create multiple registers
  • ShopKeep - iPad POS
    iPad POS
  • ShopKeep - Maintain cash register
    Maintain cash register
  • ShopKeep - Track cash flows
    Track cash flows
  • ShopKeep - Track business performance
    Track business performance
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

172 Reviews of ShopKeep

 

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Software Advice Reviews (77)
More Reviews (95)

Showing 1-20 of 77

Carma from Information Technology and Services
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

The moment something goes wrong, give up....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are growing as a store or need to know what your inventory is, this will just bring you down and ruin you....

Pros

Easy to use in the store. Easy for employees to adapt to the system. Can add and delete items quickly in back office if needed.

Cons

All cards run as Credit. Cannot process an exchange, need to return and rebuy. Inventory is constantly off.... I will know I add items in "Inventory adjustment" but the numbers are not correct. Also not a way to add inventory to know that it was a restock. You can if you download their fancy excel sheet and enter your data in there, but who really has time for that. No record of what was added then. Cannot print price stickers if you create an item with variants (at first thought variants were awesome like instead of 6 separate items, have 1 with the different colors. But not I cannot print separate price tags.....) The moment you have any issues with deposits or fraud, just give up. They never resolve anything. They held our credit card deposits for months with no answers. Everyone says something different. "I will call you back as soon as I have an answer..." yeah right, they never call you back. I know it is not the person on the phone, they are just doing what they are told, but what they are told is horrible customer service to just outright lie about what can and cannot be done in the system. If you want to track inventory, don't get SHOPKEEP. Biggest excuse for a POS ever.

  Response: ShopKeep POS, ShopKeep POS

Date: May 2017

May 2017

 

Hello Carma,
We are sorry to hear about your frustration. We'd like the chance to speak with you and talk through how we can help better your experience with ShopKeep. Can you send along your account and contact information to feedback@shopkeep.com?
Thank you,
The ShopKeep Team

 
 

JASVIN from University of Nevada-Las Vegas
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Best software for fast-food chain restaurant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Software should give more accessible feature such as customize order and to edit the product item.

Pros

Touch and order technology that makes even a complex order easily manageable and payment method they are providing.

Cons

After pressing history/return it hangs for a while which makes customer impatient and loss of time consequently.

 
 

Melissa from Heritage Payment Solutions
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Amazing Product for Some Industries

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great software for a majority of retailer and fast casual dining establishments. Restaurants that need more advance options such as table maps, complicated menus with a variety of modifiers may not find that this software meets their needs.

Pros

- Easy to set up (both with the equipment and the back-end software)
- Easy to operate ( the software is intuitive and has great features)
- Fantastic customer service (24/7 support included in monthly price)

Cons

- This software can be a bit basic for the restaurant industry (lacks table map, advanced menus, etc)
- Tips cannot be altered for a greater amount (even if the batch is still open)

 
 

Al from Yellowleaf Coffee Company
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Frustrated and irritated!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm fit to be tied with this company!!! It was difficult to manage trouble with the tech support when it was available via their so called "24/7" technical support line. Now it is almost impossible to get help now that they have removed their direct tech line. Now they expect companies to submit emails to their tech support, this I assure you is not acceptable!! If this does not change I will be dropping this poorly supported POS system!!

  Response: ShopKeep POS, ShopKeep POS

Date: April 2017

April 2017

 

Hi Al,
Thank you for your feedback. Sorry to hear about your recent experience. We have reviewed your account and reached out to you via phone. -The ShopKeep Team"

Thank you!

 
 

Kevin from Seagrass Boutique
Specialty: Apparel & fashion
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Rude. Constant Issue. Miss informed communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The worst company ever! From the very beginning we had issues with CC reader working and had to buy (2) separate routers to allow the wireless CC reader to connect and to process cards. Seriously?? I was advised from SHOPKEEP from the very beginning (during on boarding process) that I was going to be charged for monthly maintenance....WRONG... it was for the ability to process gift cards?!!? Really??? Finally, my inventory in the back office is consistently off and today I was advised that I must be imagining this as its impossible and not happening....interesting I must be hallucinating. The managers are rude and take NO accountability for what is going on. Some of the customer care reps are rude and demeaning. Yes I pay SHOPKEEP $ so the staff can talk to me rudely and/or ignore emails. If you want a company that will cause you CONSTANT issues and $ then SHOPKEEP is you POS system!!

Pros

Can tailor your inventory so its easy and personal. Wireless. Not many pieces needed and it can be easily moved.

Cons

Not enough colors for tabs. Customer service and managers are rude and not helpful. Too much scrolling.

  Response: ShopKeep POS, ShopKeep POS

Date: April 2017

April 2017

 

Hello Kevin,
Thank you for your feedback. Sorry to hear about your recent experience. We are currently reviewing your account and will be reaching out to you directly to help resolve. -The ShopKeep Team

 
 

David from Flight on Eagle Mountain Lake
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Works great in many instances - however

Ease-of-use

Functionality

Product Quality

Customer Support

Shopkeep will not work correctly in a large restaurant environment of 18 ipads, even though they sold it to us anyway stating it would. I am still battling the issue of Shopkeep billing me even after I cancelled in July of 2016, they still owe me and are stating it's my fault that they continued to bill after I sent a registered letter stating that I cancelled. I know the product works very well in smaller settings, just make sure you are aware that they have big problems resolving any billing issues that affect them should they arise.

Pros

Works fine for small businesses, however, no more than 6 ipads at one time. They sold it to me stating it would work with 18

Cons

very poor billing support - cancelled service but they continued billing my credit card and will not pay back the overcharges

 
 

nadeem from hunza crafts
Specialty: Jewelry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Not help for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Once they get your business they will not care who you are. I would tell all the small business not to use this POS system. For equipment, they hook me up with POS Portal and my God that's worst company to deal with. Don't use this company.

Pros

Nothing

Cons

Customer service and their partners like POS portal equipment.

Advice to Others

Just don't use this company.

 
 

Rich from Laurentian Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Solid Point of Sale System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a QSR and we've been using ShopKeep for around a year now. We have two terminals set up in two locations on the site. The back end of the software gives us good analytics and is user-friendly.

The interface is intuitive and fast.

We are happy with the system and would recommend it.

Pros

Ease of use
Friendly price point

Cons

We have a fairly high number of categories into which we organize our sales items. It would be nice to be able to see them all on the screen without having to scroll through.

Advice to Others

Get it. You won't be disappointed.

 
 

Gabriel from PONSHOP Studio and Gallery
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Good POS for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've had Shopkeep for two years and it has streamlined our inventory and checkout procedures. The interface is simple and it has been easy to train new staff on the system. I recommend for a small business, we own an art gallery and handmade boutique.

Pros

The real-time statistics and analytics combined with their "pocket" app allow us to monitor the shop's sales when we're not there. The customer contact interface with mail chimp is a great advantage too.

Cons

The chip reader function is still not operable, even though we purchased the chip/card reader 2 years ago.

Advice to Others

Based on the size of your retail business, shopkeep has enough functionality to manage your clients, inventory, and sales statistics.

 
 

Cathy from Awear
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great system but needs to add more functionality for retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Shopkeep has been an easy software program to learn on my own and train employees on. However, it does have some limitations for a clothing retail application.

Pros

I like how clean and simple and uncluttered it is. It was easy to learn how to use.

Cons

I wish you were able to: return an item and sell an item in the same transaction, void a sale from the ipad, look up customer's purchases from the ipad, add sizes and colours within one product heading (instead of having to enter a whole new line item for a different size or colour), and see reports at a glance without having to export into excel. I would also like to receive a discount for adding my other store to the system, and also be able to link them together within the software. The labeling system was very difficult to use as well, so I ended up scraping it and just using the search function.

Advice to Others

This is a great POS system for small stores with only one location and not a tonne of products with many variables. Perfect for Cafes or small simple retail outlets. I have many products each with multiple variables so it's feeling a little limiting for me.

 
 

Ike from The Bean
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

GODSEND

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After having made the decision to switch to Shopkeep for our POS needs I was able to shift the time and effort that was being used to maintain our old POS system to more productive matters. The system and service do not leave much to be desired, it's a no brainer!

Pros

There are many things I like about Shopkeep but the service is what shines.

Cons

I would like if it integrated with Paypal as it had in the past.

Advice to Others

Buy it

 
 

Robert from La Buca
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

DON

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I purchased Shopkeep for my small business a month and a half ago. It is cheaper than most POS options and the truth is you pay for what you get. Shopkeep advertises itself as a restaurant friendly POS, but it doesn't have the simple features that are needed in a restaurant like seat positions, coursing options or access to the checks after a credit card has been rung for adjustments or corrections. I also received two card readers and today, a month after getting it up and running and spending countless hours trying to troubleshoot problems with the card readers they tell me they forgot to turn something on on their end! They are quick to respond with help, but not much help once they get in touch. Also, they turned on my "free trial" as soon as I purchased it and then conveniently the iPads and printers didn't arrive until the trial was up otherwise I would have returned it immediately. Don't waste your time or money!

 
 

Warren from Uptown Art
Specialty: Antiques / art
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Excellent Small Business Point of Sale

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Shop Keep is easy to set up and functions almost flawlessly. It is easy to run, employees are very comfortable on it, and customers think it's neat. The compact iPad platform is a space saver. Updates can be put onto the iPad instantly. Add a sku, add an employee, rearrange the buttons, and push the update button and its all there.

Pros

Ease of use. Compact. Easy to learn. Easy to teach. Easy to customize. Visually attractive. Physically small.

Cons

Refunds are a bit tricky as you need to find the transaction in the back office and then type in a very long transaction number on the iPad... somehow that should be streamlined and available in the back office.

Advice to Others

Most POS systems are over complicated, and are a barrier to getting up and running quickly. Shop Keep is not. I was up and running easily. Their support team is always available and very helpful.

 
 

Christine from Pho Ketkeo
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Very limited functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It literally can only do simple sales, don't bother asking for fancy things like adding gratuity suggestions on a printed receipt, or adding multiple buttons of the same item on different tabs, or having prices automatically changed from lunch to dinner, or being able to edit a tip on a cc if you've made a mistake. Literally can't do anything else.

Pros

The office app.

Cons

Limited functionality

 
 

Estone from Quick Stop
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Buyer beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is not a review to slam the shopkeep pos itself, however, beware their sales reps will tell you ANYTHING and yes LIE to you to buy their system. I know of many people who use shopkeep and were extremely satisfied. I'm very familiar with pos systems so I had shopkeep at the front of the pack when searching for my store's needs. After extensive research I learned shopkeeps card terminal DOES NOT force debit card pin customers to enter their PIN number because it charges everything as credit. Therefore if a customer has a stolen emv debit card and uses it in your store/business, YOU THE MERCHANT, are responsible for the transaction and it WILL BE a chargeback to you. Understand, shopkeeps pos is emv compliant, that's not my concern, there's DIFFERENT LEVELS OF COMPLIANCE, and an emv card terminal which processes emv and pin cards and forces customers to enter their PIN number, known as emv and pin terminals are THE MOST COMPLIANT and the merchant will never have to worry about a chargeback with this type terminal. AND THAT IS WHERE SHOPKEEPS FAILS AND all their LIEING teenage sales reps especially Peter will tell you , you're covered and you're not. They LIE so much they even sent me an article describing how I'll be protected against counterfeit cards, WHERE THAT WASNT MY CONCERN, MY CONCERN WAS LOST/STOLEN CARDS. They will lie and switch things around and if you don't know what you need or are not educated in pos systems you'll be taken and they don't care. And for that experience I believe other comments posted here about their horrible/lied to experiences as well. Needless to say I went with someone else. Buyer beware.

Pros

I know people that have shopkeep and have no problems.

Cons

Their sales reps are liars and will lie for a sale. That's unethical, if they'll do that it makes me wonder about the entire business and could I trust them to support me later or even refund me my money as they claim they'll do within 30days.

Advice to Others

Learn as much as you can for the needs of your business because these teenagers will say ANYTHING to separate you from your money. THEY WILL LIE TO YOU, ASK THEM TO SHOW YOU IN BLACK AND WHITE "SPECIFICALLY ANYTHING THAT IS CONCERNING TO YOU". BE SPECIFIC.

 
 

aaron from Taste of the Tropics LLC
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Do your homework

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Much like the other reviewers on here I am disappointed in the lack of support after the sale. They are solely interested in selling volume and I believe they probably do a good job of that but to the disinvestment of the consumer. The system is relatively simple to set up but frustrating if you don't have all of your information up front because if you don't and you have to change something it is the painstaking task of going item by item to update. The developers could have easily solved this with quicksheet imports and exports but I guess they couldn't spend the money on that functionality. The only quick excel sheet available is to upload products initially but then comes the task of going into each one of them to finalize and update. Don't make any mistakes here cause if you do there is not way to mass correct. You will have to go back and update each item individually.

Don't believe everything the salesman tells you. I wish I had listened to more of their competition who had done their research on them before taking their word for it. All in all its an OK system for the money, their employees are awful at communication once they have your money but I guess you get what you pay for.

Pros

Ease of use once you configure

Cons

Horrible system to load
Inventory management is questionable
Poor service after the sale
Sales people are not always forthright with the truth

Advice to Others

If you are on a budget and need a solution then this is it. If you have time for the aggravating experience but want to save money in the process then this is the company to go with. If you are a professional and expect the company to be so then shop elsewhere and pay a little more.

 
 

John from THUNDER EAGLE
Specialty: Jewelry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Misrepresented and not knowledgeable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

First time buyer of inventory and pos system. I needed a system that could do inventory control as I own a jewelry shop with hundreds of pieces in each case. I talked to a couple of companies informing them that I wanted a system that would be able to scan all items in a particular case and tell me what sold but what is unaccounted for. A few calls later I called shopkeep and talked to a rep informed me that it would do this so I bought the retail system and paid the monthly fee 1 year in advance. Got my equip., bought my Ipad air from best buy and played with the system before setting up my 1st free class with another rep. I told my sales rep. I was mainly after inventory control. I wanted to inventory a case and see what is unaccounted for. I immediately knew I was misinformed by my sales rep. and never finished the free 1/2 hour class. I called customer care and set up my free return but no refund on the approx.. monthly fee I paid in advance. Also needed Thermal transfer label printer and was told by cust. care their dymo printer did that which was false. They don't offer a thermal transfer printer which really surprised me. Was going to use their merchant svcs. but found out they would do a credit check. In the process of buying a house so told them I didn't want a hard inqiry and was told it wouldn't be which was untrue. I was surprised by the general lack of knowledge at shopkeep and felt cheated in the end.

Pros

Prices seemed very fair.

Cons

Lack of product knowledge by employees, no refund on advance monthly fee. Only offering a direct thermal label printer.

Advice to Others

Don't pay in advance until you're sure you got what you were told.

 
 

Julie from The Gallery Brewery LLC
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Don't value customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've used ShopKeep for our restaurant for about a year and 1/2. The biggest issues are (1) iPads not "talking" to one another, making nightly reports inaccurate, and (2) no commitment to security/loss-prevention. We had a former employee hack into our system, and ShopKeep refused to provide the information the police needed to help solve the crime, even with a subpoena (we're not in the same state, so they didn't have to). We've also had a lot of theft. It's very easy for employees to pocket cash and void a sale. Short of being there to perform every single management function on the POS every hour we're open, we have to give register-management access to shift managers. Without reports to see what's being voided (other than a dollar amount), it's impossible to see what's going on. ShopKeep doesn't seem to care. After the hacking, we tried to work with ShopKeep to gain more security. The "password" they entered for us (calling it "very strong") wouldn't even be accepted by most online sources as a valid password. A six-year-old could hack it. Read the other online reviews, and read the BBB comments. People in the trenches are very kind and as helpful as they're allowed to be, but ShopKeep doesn't care about anything but collecting their fee.

Pros

Extremely easy to use, set up, and change.

Cons

Security and support are awful. The reps try, but we continue to have the same problems--it's not the support staff, it's the problems with the system. And with only two levels of register access, it's impossible to give a shift manager limited access--it's all or nothing.

Advice to Others

If you can easily track inventory, the security issues might be less troublesome. But in a restaurant, it's almost impossible.

 
 

Brian from Island Olive Oil Company
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Using Shopkeep is as easy as it comes. It takes less than an hour to train up our staff on its use and functionality and they are off and running. If only we could train them that quickly on our products we carry.

 
 

Benjamin from BIRD ROCK SURF SHOP
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

PLEASE READ BEFORE BUYING!!!!! VERY IMPORTANT INFO.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If anybody is buying SHOPKEEP for any type of retail environment please know that it is literally impossible to run a successful business with this software.
The following are functions SHOPKEEP does not have:
-NO record of receiving vouchers....cannot receive inventory, you can only add quantities in the system.
-NO way to create Return Authorizations or credits
-NO PO'S "PURCHASE ORDERS". What retail shop can operate without keeping track of purchasing?
-NO WAY TO DO EXCHANGES.....YEP, you cannot do the basic task of exchanging an item for another. This has to be done on multiple receipts........please tell me what retail shop can operate like this.
-NO way to have basic reports of size, color, style, vendor, etc. Very limited reports.
-NO way to have commission on individual items for employees.
I am so fed up with this company as a whole because of the way they have handled my situation. My Shopkeep expert assigned to me has not gotten back to my emails, and totally misrepresented the software in order to make a sale. This wouldn't be a big deal if I could get my money and move on, but SHOPKEEP stated this is not an option. FYI I have had the system for only 10 days, but paid a year in advance.

Pros

NOTHING!!!!!

Cons

Horrible customer care. I was told its policy to never give and type of money back so they couldn't help me. Customer service is what any business is built on, and I will spread my meassage about how horrible SHOPKEEP has been to me for as long as it takes to be heard!!! FYI they wouldn't let me speak to any managers because it's not the "policy" I have been in retail for 15years, and without customer care you have nothing.

Advice to Others

STAY AWAY....AS FAR AWAY AS SHOPKEEP AS YOU CAN!!!! Worst customer service I have dealt with EVER!!!!!

 
 
 
Showing 1-20 of 95

Kevin from Copy Center
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

SALES TAX NIGHTMARE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We learned to be very careful, software isn't perfect and Shopkeep fail miserably.

Pros

Calculated sales tax correctly until latest update.
Price just changed to $69 a month which is a scam to charge for crazy sales tax errors

Cons

DO NOT USE SHOPKEEP

They have a new update to the sales tax calculations. We are a print shop and sell
.10 copies and .05 cents special paper. I rang up 500 color copies @.20 total is $100
State sales tax is 8.25%
Most people could add the sales tax in their head for this amount.....Total should be $108.25
Well guess what good ol Shopkeep says on the iPad???
$110

How can you charge a customer $110 on a $100 taxable sale at 8.25?
That is illegal to over charge a customer on sales tax.

Shopkeeps response is the engineers set up the sales tax to calc on each line item. So that means .02 cents tax which is rounded up. 500 x .02 is $10. Because Shopkeep fails to program the software better I just overcharged customer $1.75

Shopkeep has the worst customer service. They have no management and when I called to ask how to fix sales tax, they sent me to someone named Craig to cancel service. 3 days after cancelling service they will lock you out of the back office.

Shopkeep is the biggest scam to the customer ever. I set up Square account and it adds sales tax perfectly. If Shopkeep can't figure out how to calculate sales tax - why would any business use them?

I suggest every business should ring up a bunch of sample orders and watch the sales tax go wildly off.

The poor CEO of Shopkeep is going to get canned fast if he allows sales tax errors system wide.

Fix your sales tax Shopkeep!

Source: Capterra
 

steve from Shoreline Handwerks

April 2017

April 2017

shopkeep pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good cashiering system. had problems when they took some functionality away but they put in back after about 6 weeks.

Source: Capterra
 

Kara from The Pocket Pub

March 2017

March 2017

Terrible for restaurants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you make any mistakes on credit swipes or tip input they are unwilling to fix anything. If your merchant service refunds the transaction there's no way to ring it in again through Shopkeep w/o the CVV on the back of the card.

Source: Capterra
 

Laurel from Wicked Voodoo Espresso
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Customer support is really crummy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I ordered the whole system before we were up and running live so that I could check it off the list. Big mistake, cash drawer came with no cable, wrong printer for our application and zero directions for set up. 60 days later when we were up and running, I had to buy a whole new printer (they would not return the first one even though it was never used) and they claimed I must of lost the cable for the cash drawer. (it wasn't ever unpacked) I really tried to work with these folks, but they had my money and was no longer interested in supporting the software. I was told they only sell the hardware as a courtesy to the customers. I will be changing over as I am opening two other sites this year.

Pros

Ease of use on the software

Cons

Customer support and hardware support is the absolute worst! I am an easy person to get along with and they ruffled my feathers more than once!

Advice to Others

Yes....don't do it, there are others out there that do a much better job for restaurants.

Source: Capterra
 

Anthony from Starbird Fish Co.
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Making it Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I own a small business with a rotating crew of part-time workers. Shopkeep's straightforward interface makes it simple and easy, both to train and use for newbies.

Pros

Ease of use

Cons

ugly

Source: Capterra
 

Will from A Spice of Life
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Best value out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They have always taken care of me every step of the way. From setup, integration, and problem solving. Highly recommend.

Pros

ease of use

Cons

not very robust

Source: Capterra
 

Bethany from A1Ate Cafe

February 2017

February 2017

Great for small businesses!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a small business owner, managing and running everything on your own, the simplicity and price of Shopkeep is fantastic. The customer service is very helpful and they make sure you understand everything before you hang up.

Advice to Others

Owner

Source: Capterra
 

Erik from Northern Nineteen
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Most Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease and functionality of Shopkeep is second to none. From starting up your iPad to inputting all of your items, it was a breeze. If something perhaps does cause you some trouble, their help department is amazing at getting hints resolved in a hurry. From small businesses to larger scale production businesses, Shopkeep is sure to keep you happy.

Pros

Ease of product

Cons

Rounding on taxes.

Advice to Others

Bar none the best product out there.

Source: Capterra
 

Alex from Precious Memories

February 2017

February 2017

Simply the Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ShopKeep, although it looks like it's made for a restaurant POS I have made it work for my business, which is a 3D Ultrasound Imaging Studio. It very user-friendly and makes things a lot easier from associates clocking into monthly total all easily accessible

Source: Capterra
 

Edward from Eco-Coffee Corporation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best small retailer option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love using shopkeep, as a startup venture the transition was easy, there are always things we would love to add or improve, but we are satisfied in that we made the right choice!

Pros

Easy to configure, use and mine for data

Cons

Some things could be improved to help streamline the operations side of the business

Advice to Others

If you are starting a business, its a great option so you can focus on other more important matters

Source: Capterra
 

Caretta from C & R Caribbean Jerk

January 2017

January 2017

Best POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ShopKeep is the best POS system I've ever used. It is user friendly for everyone no matter if it's the first time or the one hundredth time using a POS system. It has everything you to operate your business; the quality is great! The customer support team is awesome! It's worth the price; I would refer everyone to ShopKeep! Love it

Source: Capterra
 

Kathy from The Shoppes
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Purchase of second register

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shopkeep has been helping my business since 2014. When we grew into a second register....shopkeep made this very easy. The equipment was bundled so I knew I had everything I needed. Setting up my new register was very simple. I've already set my sites on a new iPad mini register for Express checkout!

Pros

Simplicity

Cons

Not ready for chip cards

Source: Capterra
 

Keira from Black Point Jewelers

January 2017

January 2017

From paper to iPad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use to use paper receipts. I switched to ShopKeep based on internet reviews and the need to modernize. I can't say enough WONDERFUL things about their customer service. They respond to emails fast and either pick up the phone right away or they have a call back feature if they are busy. The app and BackOffice is really easy to use. Set up is easy too and they assign you a person to help with your initial questions. Overall totally worth it! The only thing I hope they improve is the ability to exchange items (currently you can only return).

Source: Capterra
 

Pennie from Le Spirit Arts & Crafts
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

ShopKeep POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using Shopkeep over the past year has made my life much easier. Keeping track of what is coming in and going out is much easier with the ShopKeep system.

Pros

Easy to use. Nice reports

Cons

No loyalty program build in.

Advice to Others

Think about the way you want to list your products before imputing them.

Source: Capterra
 

Stacey from Finger Lakes Candy Emporium
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Ease of Use and Quick to set up and use!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From Day One, The Shopkeep staff were super helpful and gave us a plethora of information and guided assistance to get everything going. Our scanner and receipt printer were seamless and started working right away and we also paired our own credit card transaction machine with the Shopkeep POS Software with ease. We can now check out our customers a lot faster now with the option of having hot keys for our best selling items in our candy store! Thank you for making a wonderful product that makes our life easier....!! :)

Pros

The Hot buttons

Cons

The having to add every piece of inventory in, its time consuming, but necessary...

Advice to Others

When pulling up the item and having to adjust inventory numbers for new stock coming in, I would love to see it have add come up first, instead of delete or subtract.... im always adding more stock into the system than removing it.

Source: Capterra
 

Will from A Spice of Life

January 2017

January 2017

Best Value to be Found

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using ShopKeep for four years now and it's been wonderful. At no time has there been a doubt in our minds that we went with the right system. Easy to use and amend. Keep it up, SK!!!

Source: Capterra
 

gary from Three Dog Bakery 550
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

ShopKeep rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am as non-tech as it gets but this system is so easy to use even I feel like a pro. From the initial set-up including inventory input to various updates over the last 4+ years I've had it, I would highly recommend this POS system to anyone.

Source: Capterra
 

Max from Max Quality Glass
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Shopkeep solved our problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would recommend to a friend. The time clock feature works great. I wish it worked on iPhone. Only works with iPad

Pros

works great for cashier and time clock

Cons

doesn't work on iphone

Source: Capterra
 

Tony from Starbird Fish Co.

January 2017

January 2017

Starbirds Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shopkeep has made running my business alone doable. The customer support is great, and always available- and friendly to boot.

Source: Capterra
 

Christopher from Le Panier
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Rescued us from a POS of perpetual problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we first transitioned from a legacy POS to an iPad-based POS, we'd gone with another product that seemed perfect. Unfortunately, that product was like buying a house and discovering a day in and day out that it was full of mold, had cracks in the foundation and other structural problems, and the repair people tasked with helping you seemed trained to make things worse. It required constant attention in order to ensure very basic functionality, crashed constantly, caused massive headaches with credit card processing, and everyone from our account rep to her bosses to "tech support" was so clueless, one could write a sitcom with the stories.

We shopped around for our replacement, making sure to ask all the questions and investigate to the best of our abilities so as not to end up in the same place. We found ShopKeep and could not be more pleased with the results. I cannot overstate how completely opposite every interaction with ShopKeep has been compared with the competitor we replaced. Every question has been answered satisfactorily, every issue dealt with (and not forgotten by an overwhelmed support crew), and every guarantee upheld. Even better, the application itself functions as advertised, so we are not spending actual hours of our time making something work; it just works. We don't experience crashing, lost data, unsolvable credit card processing nightmares, and the rare calls to tech support are quick and painless. There may not be as many back-end bells and whistles in terms of reporting and inventory, but these are always in development, and I feel comfortable saying that when these new elements are introduced they will function as described. The app is clean, intuitive to learn, easy to use, and the resources made available, detailed online instructions, videos, etc. combined with helpful, engaged, communicative staff at all levels ¿ have made ShopKeep a hero to us. If I ever notice ShopKeep being used at another business, I always make a point to ask about it and find the same enthusiastic appreciation I'm trying to convey here. (Whereas I do the same with the competitor we ditched, and always see their eyes glaze over.)

I highly recommend ShopKeep and know that users will be as satisfied as we are to have found them.

Pros

Clean design, easy & intuitive to learn, very stable i.e. does not crash, connectivity has never been an issue, back-office works well in its current format. Tech support always available, helpful, and willing to go the extra step to help when they do not immediately have the answer. Simplicity, meaning one is not overwhelmed with more features than one could use (and which could be rendered pointless if overall stability is a challenge). Fairly flexible layout for the iPad menus. Very straightforward to set-up, and the online resources are comprehensive. I taught myself everything in an afternoon, and staff all took to it quite easily. I have not had to spend hours and hours trying to establish functionality with a line of customers staring at me.

Cons

BackOffice reporting could be a little more comprehensive and with more user control in terms of personalization. Bulk editing and management of inventory/stock items is nice, but individual item edits can be time-consuming if one is only working on 5 items (vs. 50).

Advice to Others

Changing over to ShopKeep was so easy and such a smooth transition for us. I recommend availing oneself of the online tools and the user Forum in order to keep in touch with other users and provide feedback to ShopKeep (who is always responsive). It is very, very noticeable to work with a company that is responsive and communicative at every level. My hope is that this will always be the case with ShopKeep.

Source: Capterra