ShopKeep


 

ShopKeep is an iPad-based Point of Sale solution that combines the iPad 'register' with sales, inventory, customer tracking, and account management capabilities with a cloud-based BackOffice. 

ShopKeep allows users to complete cash and credit transactions, control inventory, track pricing, and easily review sales numbers. Payment processing can be done via ShopKeep Payments and the software integrates with QuickBooks. The iPad stores all transaction information so that business can work offline if the Internet goes down. Any data collected is stored in real-time and automatically syncs as soon as the connection is restored.

The Inventory Management module comes with a barcode scanner and bulk management. ShopKeep interfaces with MailChimp, so retailers can customize email receipts and marketing campaigns. Reporting metrics can be accessed from anywhere through their Pocket/Dashboard app. ShopKeep can be used by a variety of retailers, iquick service and full-service restaurants and bars.

 

Supported Operating System(s):
Web browser (OS agnostic), Mac OS

8 Reviews of ShopKeep

Showing 1-8 of 8

 

from Sunrise/sunset
Specialty: Bar / nightclub
Size of portfolio: Single user Portfolio size: Single user

Great ipad point of sale for retailers and quick service establishment

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Likes Best

Cloud based and smart features. I can do everything I need to from my phone!

Likes Least

Not quick enough to develop Api and ecommerce integrations

Recommendations

Great for anyone focused on brick & mortar business. Can be challenging for people dealing with multiple sales channel.

 

from Cranberry Hollow LLC
Specialty: Gifts
Size of portfolio: Single user Portfolio size: Single user

ShopKeep Amazing!

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Likes Best

Modern Up To Date - Convenient Program..... Easy Load Merchandise and Track Inventory Along With What Sells and Don't.

Likes Least

Only Thing I Want Is To Be Able To Add Logo To Receipt & Coupon. Also Gift Card Monthly Fee Is To High For Mom and Pops Who Don't Sell Many Gift Cards. I Am Still Using Gift Certificates. I Want Gift Cards Just Cant Afford There Fees.

Recommendations

Take The Risk and Do It. It Has Been the Best Investment I Have Made!

 

from Stafford's Famous Chocoaltes
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

We use this for our retail and product library and EE clock in/outs

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Likes Best

I love the way you can track sales. It really helps with our year to year comparisons. Love the way how our employees can clock in and clock out using the application. It is also nice that we can now save invoices for customers to pay later. The application is really user friendly, employees with hardly any technological experience can use it.

Likes Least

I would like it to be more convenient or easier for customer to enter in their email address. It would also be nice to enter a phone number to be able to text receipts to customers as well. Any chance to have an email sent to the customer for a review of their experience?

Recommendations

Make sure that the software is what you expect it to be. ShopKeep is always changing and constantly becoming better. They also listen to their customers' feedback and recommendations.

 

from PONSHOP Studio and Gallery
Specialty: Other specialty retailer
Size of portfolio: Single user Portfolio size: Single user

ShopKeep Streamlines Our Business

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Likes Best

Shopkeep's iPad register and BackOffice app brought structure and order to a previously cumbersome paper and cash register mode of commerce. We've been using ShopKeep for six months and have greatly improved our methods for receiving, tracking, and modifying our inventory. The client management tools are worth their weight in gold - we are now seamlessly integrated with MailChimp and are able to track and engage our customers more effectively. In addition, the software's ability to document and provide statistics for clientele is a great tool. The interface and administrative functions are intuitive and all our employees have been quickly trained and educated within days. The pocket App is a great compliment to the system and allows us (co-owners) to keep tabs on the shop throughout the day when were away.

Likes Least

Some of the BackOffice functions for managing inventory are somewhat cumbersome, especially when items are sold yet remain "active" in the register. As with any computer programming it's "garbage in - garbage out" so we have to be especially careful when logging in inventory codes and item descriptions from the beginning.

Recommendations

From our experience, ShopKeep works best for a retail business that has a deep and varied inventory. In addition, although the administrative aspects of managing inventory from BackOffice are pretty basic, it requires that the employees and managers have the patience and education/training to work on a computer - basically the product won't be friendly for those that are "computer illiterate". Managing ShopKeep requires some patience and tenacity when sitting in front of a computer.

 

from Love's Ice Cream
Specialty: Restaurant
Size of portfolio: Single user Portfolio size: Single user

Perfect for quick service restaurants/shops

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Likes Best

Customer support is very good. They are responsive and seem to always resolve the issue.

Likes Least

Occasionally there have been incidents which we were out of a POS for hours or a day. Each time it has been something different. We went through a period of the app locking up a few times a week. This caused shifts to not be closed and therefore left some accounting work to clean up. I feel that it was due to the rapid growth and oversights were made. As of late, the app has been very stable.
I would also like to see a little more in depth reporting capabilities.

Recommendations

It's a very good product. Just be mindful that it's inexpensive, and therefore you cannot expect the same you'd get out of a $3000 terminal. Overall, I am satisfied with ShopKeep and intend to keep using it, and using it in my next restaurant launch in 2016.

 

from Cal State Mining & Mineral Museum
Specialty: Gifts
Size of portfolio: Single user Portfolio size: Single user

CSMMMA installation of Shopkeep POS system

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Likes Best

Efficient and easy to use software. No installation of software except to answer a few questions. Magical setup.

Likes Least

Shipped us wrong printer. Couldn't always find setup instructions for our configuration, but tech support was super helpful. Couldn't easily do a clean start. After playing around we had messed up database with non-relevant data.

Recommendations

Seems like it is a toss up between ShopKeep and Lightspeed for best of breed. But Shopkeep sales/tech associates are super helpful and knew our exact business and could walk us through anything while we watched online. Did not have to go see generic sales videos.

 

from Oneills pools
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

ShopKeep works well for our pool store

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Likes Best

ShopKeep does customer questions and concerns really well. The initial setup is easy and very informative.

Likes Least

ShopKeep could have a little more detailed FAQ section. I ran into a problem where I could not access my keyboard on the iPad when the scanner was turned on. After one call and a transfer to tech support, I found out to turn off the scanner. With that being said, I did look in their FAQ for my issue, and it was not there.

Recommendations

Go for it. It has a very easy-to-use interface. Customers respond well to the design and look of the shopkeep system.

 

from Peterson's Pantry & Housewares
Specialty: Furniture & home decor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ShopKeep POS Review

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Likes Best

I like the ease of use and infrequent down time. It's easy to train new users.

Likes Least

The price is a bit steep, and it is sometimes difficult to reach tech support.

Recommendations

Try it for 30 days to see if you like it. Try to train a new user on it.

 
 
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