ShopKeep


 

ShopKeep is an iPad point of sale solution. It helps merchants optimize staffing and inventory, and offers sales reports and customer information in a single, cloud-based platform.

This solution integrates payment prociessing with point of sale hardward to provide a one-stop shop for independent busines owners.

Shopkeep provides free 24/7, 365 support to its 23,000 customers. 

 

ShopKeep - App
 
  • ShopKeep - App
    App
  • ShopKeep - Back office
    Back office
  • ShopKeep - Product line
    Product line
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

152 Reviews of ShopKeep

 
Software Advice Reviews (71)
More Reviews (81)

Showing 1-20 of 71

from hunza crafts
Specialty: Jewelry
Number of employees: 2-10 employees Employees number: 2-10 employees

Not help for small business

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Once they get your business they will not care who you are. I would tell all the small business not to use this POS system. For equipment, they hook me up with POS Portal and my God that's worst company to deal with. Don't use this company.

Pros

Nothing

Cons

Customer service and their partners like POS portal equipment.

Advice to Others

Just don't use this company.

 
 

from Laurentian Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Solid Point of Sale System

Ease-of-use

Functionality

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Customer Support

Value for Money

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We are a QSR and we've been using ShopKeep for around a year now. We have two terminals set up in two locations on the site. The back end of the software gives us good analytics and is user-friendly.

The interface is intuitive and fast.

We are happy with the system and would recommend it.

Pros

Ease of use
Friendly price point

Cons

We have a fairly high number of categories into which we organize our sales items. It would be nice to be able to see them all on the screen without having to scroll through.

Advice to Others

Get it. You won't be disappointed.

 
 

from PONSHOP Studio and Gallery
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

Good POS for small business

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Functionality

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We've had Shopkeep for two years and it has streamlined our inventory and checkout procedures. The interface is simple and it has been easy to train new staff on the system. I recommend for a small business, we own an art gallery and handmade boutique.

Pros

The real-time statistics and analytics combined with their "pocket" app allow us to monitor the shop's sales when we're not there. The customer contact interface with mail chimp is a great advantage too.

Cons

The chip reader function is still not operable, even though we purchased the chip/card reader 2 years ago.

Advice to Others

Based on the size of your retail business, shopkeep has enough functionality to manage your clients, inventory, and sales statistics.

 
 

from Awear
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

Great system but needs to add more functionality for retail

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Shopkeep has been an easy software program to learn on my own and train employees on. However, it does have some limitations for a clothing retail application.

Pros

I like how clean and simple and uncluttered it is. It was easy to learn how to use.

Cons

I wish you were able to: return an item and sell an item in the same transaction, void a sale from the ipad, look up customer's purchases from the ipad, add sizes and colours within one product heading (instead of having to enter a whole new line item for a different size or colour), and see reports at a glance without having to export into excel. I would also like to receive a discount for adding my other store to the system, and also be able to link them together within the software. The labeling system was very difficult to use as well, so I ended up scraping it and just using the search function.

Advice to Others

This is a great POS system for small stores with only one location and not a tonne of products with many variables. Perfect for Cafes or small simple retail outlets. I have many products each with multiple variables so it's feeling a little limiting for me.

 
 

from The Bean
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

GODSEND

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Functionality

Product Quality

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Value for Money

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After having made the decision to switch to Shopkeep for our POS needs I was able to shift the time and effort that was being used to maintain our old POS system to more productive matters. The system and service do not leave much to be desired, it's a no brainer!

Pros

There are many things I like about Shopkeep but the service is what shines.

Cons

I would like if it integrated with Paypal as it had in the past.

Advice to Others

Buy it

 
 

from La Buca
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

DON

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I purchased Shopkeep for my small business a month and a half ago. It is cheaper than most POS options and the truth is you pay for what you get. Shopkeep advertises itself as a restaurant friendly POS, but it doesn't have the simple features that are needed in a restaurant like seat positions, coursing options or access to the checks after a credit card has been rung for adjustments or corrections. I also received two card readers and today, a month after getting it up and running and spending countless hours trying to troubleshoot problems with the card readers they tell me they forgot to turn something on on their end! They are quick to respond with help, but not much help once they get in touch. Also, they turned on my "free trial" as soon as I purchased it and then conveniently the iPads and printers didn't arrive until the trial was up otherwise I would have returned it immediately. Don't waste your time or money!

 
 

from Uptown Art
Specialty: Antiques / art
Number of employees: 11-50 employees Employees number: 11-50 employees

Excellent Small Business Point of Sale

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Functionality

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Value for Money

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Shop Keep is easy to set up and functions almost flawlessly. It is easy to run, employees are very comfortable on it, and customers think it's neat. The compact iPad platform is a space saver. Updates can be put onto the iPad instantly. Add a sku, add an employee, rearrange the buttons, and push the update button and its all there.

Pros

Ease of use. Compact. Easy to learn. Easy to teach. Easy to customize. Visually attractive. Physically small.

Cons

Refunds are a bit tricky as you need to find the transaction in the back office and then type in a very long transaction number on the iPad... somehow that should be streamlined and available in the back office.

Advice to Others

Most POS systems are over complicated, and are a barrier to getting up and running quickly. Shop Keep is not. I was up and running easily. Their support team is always available and very helpful.

 
 

from Pho Ketkeo
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Very limited functionality

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It literally can only do simple sales, don't bother asking for fancy things like adding gratuity suggestions on a printed receipt, or adding multiple buttons of the same item on different tabs, or having prices automatically changed from lunch to dinner, or being able to edit a tip on a cc if you've made a mistake. Literally can't do anything else.

Pros

The office app.

Cons

Limited functionality

 
 

from Quick Stop
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

Buyer beware

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This is not a review to slam the shopkeep pos itself, however, beware their sales reps will tell you ANYTHING and yes LIE to you to buy their system. I know of many people who use shopkeep and were extremely satisfied. I'm very familiar with pos systems so I had shopkeep at the front of the pack when searching for my store's needs. After extensive research I learned shopkeeps card terminal DOES NOT force debit card pin customers to enter their PIN number because it charges everything as credit. Therefore if a customer has a stolen emv debit card and uses it in your store/business, YOU THE MERCHANT, are responsible for the transaction and it WILL BE a chargeback to you. Understand, shopkeeps pos is emv compliant, that's not my concern, there's DIFFERENT LEVELS OF COMPLIANCE, and an emv card terminal which processes emv and pin cards and forces customers to enter their PIN number, known as emv and pin terminals are THE MOST COMPLIANT and the merchant will never have to worry about a chargeback with this type terminal. AND THAT IS WHERE SHOPKEEPS FAILS AND all their LIEING teenage sales reps especially Peter will tell you , you're covered and you're not. They LIE so much they even sent me an article describing how I'll be protected against counterfeit cards, WHERE THAT WASNT MY CONCERN, MY CONCERN WAS LOST/STOLEN CARDS. They will lie and switch things around and if you don't know what you need or are not educated in pos systems you'll be taken and they don't care. And for that experience I believe other comments posted here about their horrible/lied to experiences as well. Needless to say I went with someone else. Buyer beware.

Pros

I know people that have shopkeep and have no problems.

Cons

Their sales reps are liars and will lie for a sale. That's unethical, if they'll do that it makes me wonder about the entire business and could I trust them to support me later or even refund me my money as they claim they'll do within 30days.

Advice to Others

Learn as much as you can for the needs of your business because these teenagers will say ANYTHING to separate you from your money. THEY WILL LIE TO YOU, ASK THEM TO SHOW YOU IN BLACK AND WHITE "SPECIFICALLY ANYTHING THAT IS CONCERNING TO YOU". BE SPECIFIC.

 
 

from Taste of the Tropics LLC
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Do your homework

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Value for Money

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Much like the other reviewers on here I am disappointed in the lack of support after the sale. They are solely interested in selling volume and I believe they probably do a good job of that but to the disinvestment of the consumer. The system is relatively simple to set up but frustrating if you don't have all of your information up front because if you don't and you have to change something it is the painstaking task of going item by item to update. The developers could have easily solved this with quicksheet imports and exports but I guess they couldn't spend the money on that functionality. The only quick excel sheet available is to upload products initially but then comes the task of going into each one of them to finalize and update. Don't make any mistakes here cause if you do there is not way to mass correct. You will have to go back and update each item individually.

Don't believe everything the salesman tells you. I wish I had listened to more of their competition who had done their research on them before taking their word for it. All in all its an OK system for the money, their employees are awful at communication once they have your money but I guess you get what you pay for.

Pros

Ease of use once you configure

Cons

Horrible system to load
Inventory management is questionable
Poor service after the sale
Sales people are not always forthright with the truth

Advice to Others

If you are on a budget and need a solution then this is it. If you have time for the aggravating experience but want to save money in the process then this is the company to go with. If you are a professional and expect the company to be so then shop elsewhere and pay a little more.

 
 

from THUNDER EAGLE
Specialty: Jewelry
Number of employees: 2-10 employees Employees number: 2-10 employees

Misrepresented and not knowledgeable

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First time buyer of inventory and pos system. I needed a system that could do inventory control as I own a jewelry shop with hundreds of pieces in each case. I talked to a couple of companies informing them that I wanted a system that would be able to scan all items in a particular case and tell me what sold but what is unaccounted for. A few calls later I called shopkeep and talked to a rep informed me that it would do this so I bought the retail system and paid the monthly fee 1 year in advance. Got my equip., bought my Ipad air from best buy and played with the system before setting up my 1st free class with another rep. I told my sales rep. I was mainly after inventory control. I wanted to inventory a case and see what is unaccounted for. I immediately knew I was misinformed by my sales rep. and never finished the free 1/2 hour class. I called customer care and set up my free return but no refund on the approx.. monthly fee I paid in advance. Also needed Thermal transfer label printer and was told by cust. care their dymo printer did that which was false. They don't offer a thermal transfer printer which really surprised me. Was going to use their merchant svcs. but found out they would do a credit check. In the process of buying a house so told them I didn't want a hard inqiry and was told it wouldn't be which was untrue. I was surprised by the general lack of knowledge at shopkeep and felt cheated in the end.

Pros

Prices seemed very fair.

Cons

Lack of product knowledge by employees, no refund on advance monthly fee. Only offering a direct thermal label printer.

Advice to Others

Don't pay in advance until you're sure you got what you were told.

 
 

from The Gallery Brewery LLC
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

Don't value customers

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We've used ShopKeep for our restaurant for about a year and 1/2. The biggest issues are (1) iPads not "talking" to one another, making nightly reports inaccurate, and (2) no commitment to security/loss-prevention. We had a former employee hack into our system, and ShopKeep refused to provide the information the police needed to help solve the crime, even with a subpoena (we're not in the same state, so they didn't have to). We've also had a lot of theft. It's very easy for employees to pocket cash and void a sale. Short of being there to perform every single management function on the POS every hour we're open, we have to give register-management access to shift managers. Without reports to see what's being voided (other than a dollar amount), it's impossible to see what's going on. ShopKeep doesn't seem to care. After the hacking, we tried to work with ShopKeep to gain more security. The "password" they entered for us (calling it "very strong") wouldn't even be accepted by most online sources as a valid password. A six-year-old could hack it. Read the other online reviews, and read the BBB comments. People in the trenches are very kind and as helpful as they're allowed to be, but ShopKeep doesn't care about anything but collecting their fee.

Pros

Extremely easy to use, set up, and change.

Cons

Security and support are awful. The reps try, but we continue to have the same problems--it's not the support staff, it's the problems with the system. And with only two levels of register access, it's impossible to give a shift manager limited access--it's all or nothing.

Advice to Others

If you can easily track inventory, the security issues might be less troublesome. But in a restaurant, it's almost impossible.

 
 

from Island Olive Oil Company
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

User friendly

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N/A

Using Shopkeep is as easy as it comes. It takes less than an hour to train up our staff on its use and functionality and they are off and running. If only we could train them that quickly on our products we carry.

 
 

from BIRD ROCK SURF SHOP
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

PLEASE READ BEFORE BUYING!!!!! VERY IMPORTANT INFO.

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If anybody is buying SHOPKEEP for any type of retail environment please know that it is literally impossible to run a successful business with this software.
The following are functions SHOPKEEP does not have:
-NO record of receiving vouchers....cannot receive inventory, you can only add quantities in the system.
-NO way to create Return Authorizations or credits
-NO PO'S "PURCHASE ORDERS". What retail shop can operate without keeping track of purchasing?
-NO WAY TO DO EXCHANGES.....YEP, you cannot do the basic task of exchanging an item for another. This has to be done on multiple receipts........please tell me what retail shop can operate like this.
-NO way to have basic reports of size, color, style, vendor, etc. Very limited reports.
-NO way to have commission on individual items for employees.
I am so fed up with this company as a whole because of the way they have handled my situation. My Shopkeep expert assigned to me has not gotten back to my emails, and totally misrepresented the software in order to make a sale. This wouldn't be a big deal if I could get my money and move on, but SHOPKEEP stated this is not an option. FYI I have had the system for only 10 days, but paid a year in advance.

Pros

NOTHING!!!!!

Cons

Horrible customer care. I was told its policy to never give and type of money back so they couldn't help me. Customer service is what any business is built on, and I will spread my meassage about how horrible SHOPKEEP has been to me for as long as it takes to be heard!!! FYI they wouldn't let me speak to any managers because it's not the "policy" I have been in retail for 15years, and without customer care you have nothing.

Advice to Others

STAY AWAY....AS FAR AWAY AS SHOPKEEP AS YOU CAN!!!! Worst customer service I have dealt with EVER!!!!!

 
 

from Boxworks
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

Shopkeep

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Love this register software! It's so easy to use and it is great for my large inventory

 
 

from Poe Museum
Specialty: Museum / park / zoo
Number of employees: 2-10 employees Employees number: 2-10 employees

ShopKeep

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I run a small-budget nonprofit with a gift shop. We use ShopKeep as our POS. It's great, easy to work with, and has a support system that won't quit. Pulling reports are easy, and you can easily see year to year comparison, hour by hour, and track modifiers. The only realy functionality change I would add is to capture specific "open amount" payment entries-- we use this for donations which often vary in price. You can't see how much was put in for the donation when you pull a modifiers report.
It is a great program, and they are always working to improve. They listen to their customers.

 
 

from The Organic Banana
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

New User

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So far, so good. Easy to use. Just be prepared for worse case scenario, as I didn't buy the bluetooth enabled printers which are needed to run off a non ethernet connection.

Pros

Customer support, seamless application.

Cons

Reports. But that just might be ne. Still new to it.

 
 

from Arctic Good life International
Specialty: Gifts
Number of employees: 1 employee Employees number: 1 employee

Does not bind customers

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N/A

I do not use any POS software so far as my store is too small to afford any POS. Instead, I have people help me to develop a small program to meet my requirements. That is to print receipt and label from my computer and analyze the sales. I have tried shopkeep and found it is easy to use, which co-operate with excel very well. I definitely will use shopkeep later. It could just take 5minutes to import our data to their system. I hate register machine since it takes quite long to set up your product data and it is not way to change.

Advice to Others

POS have to be co-operated well with some office software since thay are more popular and familiar by people.

 
 

from Caspian
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

most Terrible POS ever

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We purchased the pos from shopkeep for a brand new resaurant and the experience was very disappointing. the system is very slow and there is zero security for the owner.
I tried to return the system after 2 weeks, after hours waiting on the phone and negotiating they accept the return. so I sent it back, surprisingly 2 weeks later I got the same package back following an email saying that you used the equipment so we cant accept it. therefor they kept my money and I end up putting the system in the storage and purchased another POS.
The most unfair people ever.

Advice to Others

dont buy this

 
 

from Hollygrove Market & Farm
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

Shopkeep - good, not great

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I'be used shopkeep for years now and have definitely seen the functionality grow and adapt, in good ways. Despite these changes though, there's limited space for item icons and adding extra tabs can make finding things time consuming and clunky. Sometimes, I cannot place buttons in empty spaces where I want them and finally, search often shows up totally irrelevant items. That being said, overall, it's very intuitive, offers great sales analytics, and anything I can't figure out, customer service helps me through.

Pros

Analytics, customer service, time lock and inventory features

Cons

Clunky usage when dealing with many inventory items.

Advice to Others

Use it if you only have a few items, or if you don't have long lines of customers waiting for you to find the item you're looking for.