ShopKeep


 

ShopKeep is an iPad point of sale solution. It helps merchants optimize staffing and inventory, and offers sales reports and customer information in a single, cloud-based platform.

This solution integrates payment prociessing with point of sale hardward to provide a one-stop shop for independent busines owners.

Shopkeep provides free 24/7, 365 support to its 23,000 customers. 

 

ShopKeep - App
 
  • ShopKeep - App
    App
  • ShopKeep - Back office
    Back office
  • ShopKeep - Product line
    Product line
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

63 Reviews of ShopKeep

Showing 1-20 of 63

 

from Pho Ketkeo
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Very limited functionality

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It literally can only do simple sales, don't bother asking for fancy things like adding gratuity suggestions on a printed receipt, or adding multiple buttons of the same item on different tabs, or having prices automatically changed from lunch to dinner, or being able to edit a tip on a cc if you've made a mistake. Literally can't do anything else.

Pros

The office app.

Cons

Limited functionality

 
 

from The Gallery Brewery LLC
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

Don't value customers

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We've used ShopKeep for our restaurant for about a year and 1/2. The biggest issues are (1) iPads not "talking" to one another, making nightly reports inaccurate, and (2) no commitment to security/loss-prevention. We had a former employee hack into our system, and ShopKeep refused to provide the information the police needed to help solve the crime, even with a subpoena (we're not in the same state, so they didn't have to). We've also had a lot of theft. It's very easy for employees to pocket cash and void a sale. Short of being there to perform every single management function on the POS every hour we're open, we have to give register-management access to shift managers. Without reports to see what's being voided (other than a dollar amount), it's impossible to see what's going on. ShopKeep doesn't seem to care. After the hacking, we tried to work with ShopKeep to gain more security. The "password" they entered for us (calling it "very strong") wouldn't even be accepted by most online sources as a valid password. A six-year-old could hack it. Read the other online reviews, and read the BBB comments. People in the trenches are very kind and as helpful as they're allowed to be, but ShopKeep doesn't care about anything but collecting their fee.

Pros

Extremely easy to use, set up, and change.

Cons

Security and support are awful. The reps try, but we continue to have the same problems--it's not the support staff, it's the problems with the system. And with only two levels of register access, it's impossible to give a shift manager limited access--it's all or nothing.

Advice to Others

If you can easily track inventory, the security issues might be less troublesome. But in a restaurant, it's almost impossible.

 
 

from Island Olive Oil Company
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

User friendly

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N/A

Using Shopkeep is as easy as it comes. It takes less than an hour to train up our staff on its use and functionality and they are off and running. If only we could train them that quickly on our products we carry.

 
 

from BIRD ROCK SURF SHOP
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

PLEASE READ BEFORE BUYING!!!!! VERY IMPORTANT INFO.

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If anybody is buying SHOPKEEP for any type of retail environment please know that it is literally impossible to run a successful business with this software.
The following are functions SHOPKEEP does not have:
-NO record of receiving vouchers....cannot receive inventory, you can only add quantities in the system.
-NO way to create Return Authorizations or credits
-NO PO'S "PURCHASE ORDERS". What retail shop can operate without keeping track of purchasing?
-NO WAY TO DO EXCHANGES.....YEP, you cannot do the basic task of exchanging an item for another. This has to be done on multiple receipts........please tell me what retail shop can operate like this.
-NO way to have basic reports of size, color, style, vendor, etc. Very limited reports.
-NO way to have commission on individual items for employees.
I am so fed up with this company as a whole because of the way they have handled my situation. My Shopkeep expert assigned to me has not gotten back to my emails, and totally misrepresented the software in order to make a sale. This wouldn't be a big deal if I could get my money and move on, but SHOPKEEP stated this is not an option. FYI I have had the system for only 10 days, but paid a year in advance.

Pros

NOTHING!!!!!

Cons

Horrible customer care. I was told its policy to never give and type of money back so they couldn't help me. Customer service is what any business is built on, and I will spread my meassage about how horrible SHOPKEEP has been to me for as long as it takes to be heard!!! FYI they wouldn't let me speak to any managers because it's not the "policy" I have been in retail for 15years, and without customer care you have nothing.

Advice to Others

STAY AWAY....AS FAR AWAY AS SHOPKEEP AS YOU CAN!!!! Worst customer service I have dealt with EVER!!!!!

 
 

from Boxworks
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

Shopkeep

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Love this register software! It's so easy to use and it is great for my large inventory

 
 

from Poe Museum
Specialty: Museum / park / zoo
Number of employees: 2-10 employees Employees number: 2-10 employees

ShopKeep

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I run a small-budget nonprofit with a gift shop. We use ShopKeep as our POS. It's great, easy to work with, and has a support system that won't quit. Pulling reports are easy, and you can easily see year to year comparison, hour by hour, and track modifiers. The only realy functionality change I would add is to capture specific "open amount" payment entries-- we use this for donations which often vary in price. You can't see how much was put in for the donation when you pull a modifiers report.
It is a great program, and they are always working to improve. They listen to their customers.

 
 

from The Organic Banana
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

New User

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So far, so good. Easy to use. Just be prepared for worse case scenario, as I didn't buy the bluetooth enabled printers which are needed to run off a non ethernet connection.

Pros

Customer support, seamless application.

Cons

Reports. But that just might be ne. Still new to it.

 
 

from Arctic Good life International
Specialty: Gifts
Number of employees: 1 employee Employees number: 1 employee

Does not bind customers

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Value for Money

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N/A

I do not use any POS software so far as my store is too small to afford any POS. Instead, I have people help me to develop a small program to meet my requirements. That is to print receipt and label from my computer and analyze the sales. I have tried shopkeep and found it is easy to use, which co-operate with excel very well. I definitely will use shopkeep later. It could just take 5minutes to import our data to their system. I hate register machine since it takes quite long to set up your product data and it is not way to change.

Advice to Others

POS have to be co-operated well with some office software since thay are more popular and familiar by people.

 
 

from Caspian
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

most Terrible POS ever

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We purchased the pos from shopkeep for a brand new resaurant and the experience was very disappointing. the system is very slow and there is zero security for the owner.
I tried to return the system after 2 weeks, after hours waiting on the phone and negotiating they accept the return. so I sent it back, surprisingly 2 weeks later I got the same package back following an email saying that you used the equipment so we cant accept it. therefor they kept my money and I end up putting the system in the storage and purchased another POS.
The most unfair people ever.

Advice to Others

dont buy this

 
 

from LaRae Lingerie LLC
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

ShopKeep was the best decision we made

Ease-of-use

Functionality

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Customer Support

Value for Money

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From the beginning ShopKeep has been amazing and so user friendly. The representatives are so knowledgeable and friendly. The site has so many helpful videos and articles that you can almost always find answers to questions. Hands down the best decision we made during setup!!!

Advice to Others

Of all the POS systems we considered, ShopKeep was by far the best in my opinion. So glad we got this system.

 
 

from Hollygrove Market & Farm
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

Shopkeep - good, not great

Ease-of-use

Functionality

Product Quality

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Value for Money

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I'be used shopkeep for years now and have definitely seen the functionality grow and adapt, in good ways. Despite these changes though, there's limited space for item icons and adding extra tabs can make finding things time consuming and clunky. Sometimes, I cannot place buttons in empty spaces where I want them and finally, search often shows up totally irrelevant items. That being said, overall, it's very intuitive, offers great sales analytics, and anything I can't figure out, customer service helps me through.

Pros

Analytics, customer service, time lock and inventory features

Cons

Clunky usage when dealing with many inventory items.

Advice to Others

Use it if you only have a few items, or if you don't have long lines of customers waiting for you to find the item you're looking for.

 
 

from Carlos Creek Winery
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

Sales Tax Reports Very Weak

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The front end of this program is easy to use, but the reporting features are very weak. Most reports simply download to Excel with no date feature, which is very weak from a audit standpoint. Also, since data in Excel is easy to manipulate, it is less defensible in a tax audit. A simple report showing revenue by tax type is not available - your only option is to print a "screenshot" with no report heading or date. You have to handwrite that information on your printed screenshot and hope that passes muster in an audit. Highly likely you will have to surrender your POS to an auditor so they can verify that the reports you submitted represent the actual sales.

Advice to Others

Really consider your need for tax reports when buying this program. If your state has multiple tax rates, or you work with multiple states or countries, the back end of this system is likely not robust or sophisticated enough for your needs.

 
 

from Bling-N-Things
Specialty: Jewelry
Number of employees: 2-10 employees Employees number: 2-10 employees

Perfect Retail POS except...

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I absolutely love the simplicity of Shopkeep. Easy to learn & use, simple to upload and manage inventory, and priced just right for a small business. However, the lack of an e-commerce integration function puts them at a huge disadvantage.

Advice to Others

If you do not need to sell your product online, but need an easy to use inventory management system; then Shopkeep will work perfectly.

 
 

from Boost Mobile
Specialty: Wireless / cellular
Number of employees: 2-10 employees Employees number: 2-10 employees

Simple and Intuitive

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Value for Money

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N/A

I operate a cellular phone store, and this works beautifully for small business. I use Shopkeep to manage everything -- tracking inventory, generating reorders, and recording employee hours. The interface is simple and intuitive. Exports, reports, and integration prove useful to external partners. Customer support has been timely and thus far quickly resolved. ShopKeep is the one aspect of my business I don't worry about.

Pros

Intuitive, user-friendly, great statistical reports

Cons

don't have any yet

Advice to Others

This is a great product for small business. There's several good competitors out there, but this one is a serious competitor.

 
 

from Hollygrove Market and Farm
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

ShopKeep Review

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I worked with ShopKeep at a Farmer's Market and I think it was quite easy to use, however, we regularly experienced small malfunctions with the app. Lots of delays scrolling through the tabs and opening the main menu. Even turning it on and off was slow. Maybe it was our IPad or the Internet? I think a combination. Otherwise, it was super easy to use and edit on the website. good app!

Pros

ease of use

Cons

slow, tedious, not great customer support

Advice to Others

Use it! It'll work just fine for a small business.

 
 

from JOLA Distributors
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

Not for Canadian Retailers

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We've been using shopkeep since June of 2017, we like the software and ease of use for retail, although we've really struggled with integrations for Canadian systems. Particularly gift cards and quick books

Pros

user friendly retail software

Cons

lack of integration for gift cards and quick books for Canadian companies

Advice to Others

Do you research. Despite our best questions we were given false information about what this product is capable of. It is a great POS company for a smaller start up, if you are in the USA. But it is not ready for use for Canadian companies. This is a point where the sales reps and tech support both feel short in understanding or having ready solutions available.

 
 

from Urban Noruish
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

Shopkeep Review

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I am so happy with my Shopkeep POS System, after reviewing several systems through software advice I was able to make an educated choice in selecting my POS system. Shopkeep is very user friendly and had all the features I was looking for and their customer support is phenomenal. The representative who assisted me catered to the unique needs of my business and helped me to select the exact hardware and system that would best benefit me. She even honored a special labor day deal that lowered my monthly payment. Overall, I am very glad I used Software Advice to find my system and greatly appreciate everyone who helped me out!

 
 

from Purely Pets
Specialty: Pets & supplies
Number of employees: 1 employee Employees number: 1 employee

Shopkeep for small retail business

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We have been using Shopkeep as our POS software for our small retail pet food business. It was relatively easy to upload our inventory and start doing business. The customer service rep was very helpful and the on-line training material was good. So Far we have been very happy with the software.

Pros

Was a relatively low cost cloud based product that allowed us to use bulk inventory management tools.

Cons

I don't like that I can not retroactively assign a customer to a transaction.

 
 

from Craft Paper Scissors
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

Very Pleased

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Likes Best

The support is great. There are videos and instructions to get started plus phone time to answer your questions and walk you through the process.
It is easy to set up inventory by manually entering or importing spreadsheets.
The buttons on the register are nice for manually priced items like consignment or top selling items.

Likes Least

I wish the credit card reader was wi-if enabled. My modem is not close to my register so it has been a challenge to get the Ethernet cable to it. However, I have a small wi-if card reader that also works.

Recommendations

The more information given, the better the review.

 
 

from Pineal Paradise, LLC
Specialty: Apparel & fashion
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Overall Acceptable Software with few tweaks & upgrades needed

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Likes Best

Ease of use, neat & organized presentation. Easily access the data. Can add & edit most things with ease.

Likes Least

As a traveling vendor it does not meet some of my needs & requirements. Would like to quickly view what inventory is available from the register POS screens instead of running back and checking stock room when dealing with customers in fast paced, limited time frame events & environments.

It would also be helpful to have consignment & commission pay options. I have to spend hours formatting proper payment spreadsheets for all the different items we offer from different artists and in regards to which staff sold what and what they earn from their sales.

Recommendations

After weeks of research and calls to many POS software companies I found this to be the cleanest looking, easiest to use, and most suitable for our needs as traveling artists/vendors.

 
 
 
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