ShopKeep is an iPad-based Point of Sale solution that combines the iPad 'register' with sales, inventory, customer tracking, and account management capabilities with a cloud-based BackOffice.
ShopKeep allows users to complete cash and credit transactions, control inventory, track pricing, and easily review sales numbers. Payment processing can be done via ShopKeep Payments and the software integrates with QuickBooks. The iPad stores all transaction information so that business can work offline if the Internet goes down. Any data collected is stored in real-time and automatically syncs as soon as the connection is restored.
The Inventory Management module comes with a barcode scanner and bulk management. ShopKeep interfaces with MailChimp, so retailers can customize email receipts and marketing campaigns. Reporting metrics can be accessed from anywhere through their Pocket/Dashboard app. ShopKeep can be used by a variety of retailers, iquick service and full-service restaurants and bars.
Martin from Cal State Mining & Mineral Museum
Portfolio size: Single user
Efficient and easy to use software. No installation of software except to answer a few questions. Magical setup.
Shipped us wrong printer. Couldn't always find setup instructions for our configuration, but tech support was super helpful. Couldn't easily do a clean start. After playing around we had messed up database with non-relevant data.
Seems like it is a toss up between ShopKeep and Lightspeed for best of breed. But Shopkeep sales/tech associates are super helpful and knew our exact business and could walk us through anything while we watched online. Did not have to go see generic sales videos.
Neil from Oneills pools
Specialty: Other specialty retailer
Portfolio size: 6 to 10 users
ShopKeep does customer questions and concerns really well. The initial setup is easy and very informative.
ShopKeep could have a little more detailed FAQ section. I ran into a problem where I could not access my keyboard on the iPad when the scanner was turned on. After one call and a transfer to tech support, I found out to turn off the scanner. With that being said, I did look in their FAQ for my issue, and it was not there.
Go for it. It has a very easy-to-use interface. Customers respond well to the design and look of the shopkeep system.
Jim from Peterson's Pantry & Housewares
Specialty: Furniture & home decor
Portfolio size: 2 to 5 users
I like the ease of use and infrequent down time. It's easy to train new users.
The price is a bit steep, and it is sometimes difficult to reach tech support.
Try it for 30 days to see if you like it. Try to train a new user on it.