ShopKeep


 

ShopKeep is an iPad point of sale solution. It helps merchants optimize staffing and inventory, and offers sales reports and customer information in a single, cloud-based platform.

This solution integrates payment prociessing with point of sale hardward to provide a one-stop shop for independent busines owners.

Shopkeep provides free 24/7, 365 support to its 23,000 customers. 

 

ShopKeep - App
 
  • ShopKeep - App
    App
  • ShopKeep - Back office
    Back office
  • ShopKeep - Product line
    Product line
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

30 Reviews of ShopKeep

Showing 1-20 of 30

 

from Caroline's Cottage and Gifts
Specialty: Gifts
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

My Experience with Shopkeep

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's Very user friendly with great customer support

Likes Least

The only problem we have is when there's a glitch in the system but that's not too often

Recommendations

Just do your daily updates! It's a wonderful system and very user friendly

 

from Caroline's Cottage Gifts
Specialty: Gifts
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Good choice for us

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

There's always someone available to help if you have a problem. This system is very user-friendly!

Likes Least

Some of the hardware had issues and needed to be returned and replaced. The label printer for pricing is not the best - it jams easily. If you don't need a bar coding system, then don't use this piece. The credit card machine has to be rebooted too often, but I'm not sure what is responsible for that.

Recommendations

Start out with one register if you are a small retail shop. You can add a second one if needed.

 

from Roetzel RV
Specialty: Other specialty retailer
Size of portfolio: Single user Portfolio size: Single user

So Far So Good.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Its very easy to use and the reports are great. The initial hardware setup is super easy.

Likes Least

There a a few things i would like to see changed like added search criteria in different areas allowing it flow easier and maybe a few features that allow you to go back one page without using the browser back button.

Recommendations

It works great it if you have a steady line of products without much change but if you have revolving products or one time products it can be a little frustrating at times.

 

from La Quinta Inn and Suites
Specialty: Convenience store
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

What a great experience.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Ease of setup. Ease of use. Plenty of customer support for any issues.

Likes Least

So far with the minimal time having the equipment we haven't had any major issues.

Recommendations

The software and Ipads for using the software have worked out great so far.

 

from Furniture City Creamery
Specialty: Other specialty retailer
Size of portfolio: Single user Portfolio size: Single user

shopkeep review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is easy to use. Self explanatory for the most part.

Likes Least

The data analysis is lacking in ease of use and the available data could be better organized for evaluation. The data is exported but to evaluate hourly sales for past days is extremely time consuming.

Recommendations

Understand your need for the software and evaluate the data analysis portion of the software in addition to the retail interface. The reports are not always the most functional for our ice cream business. The export of data does not organize the data for easy evaluation.

 

from Franko Associates, LLC
Specialty: Restaurant
Size of portfolio: Single user Portfolio size: Single user

Great POS solution for small retail/restaurant users.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

ShopKeep is easy to use and customer service is great. It's easy to train employees in its use.

Likes Least

Can be difficult/take time to export certain reports. QuickBooks sales reporting export took a good deal of time to set up.

Recommendations

For us, it is a good value and ease-of-use is better compared to competitors. I would still evaluate other POS software providers as personal preferences may be different, as well as use requirements. Great for a small retail/restaurant setting, which is what we use it for.

 

from Hollygrove market
Specialty: Grocery / supermarket
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Overall good experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Everything is pretty straightforward for the most part, a good, simple way to do checkouts.

Likes Least

We have a lot of products, which rotate constantly, so sometimes it can take a while to find the buttons I'm looking for. Also, there are a couple of features that are a little confusing to use if you are inexperienced, like returns.

Recommendations

Just find ways to keep it simple for yourself. And familiarize yourself with the less common functions early.

 

from Hollygrove Market & Farm
Specialty: Grocery / supermarket
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Started out ok. With updates, now it's good.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Customer support is always quick and helpful. Their updates always address the issues we're having with the software.

Likes Least

All sales reports are only available in download. So i'm constantly downloading and cluttering my computer with stuff I'll never look at again.

Recommendations

Make sure that it's compatible with the type of business you run. We initially had a problem with not being able to put a return on the same ticket as a purchase and we do things like bottle return credits so you have to sit and ring the same customer up twice. Which is annoying for everyone when it's a routine part of doing business.

 

from Hollygrove market
Specialty: Grocery / supermarket
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great with minor glitches

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to move things around on different screens. Easy to split checks among different customers.

Likes Least

Sometimes the screen gets too busy. When you are doing an amount and a percentage discount one cancels the other out

Recommendations

Try several variations before setting up your entire shop. Might ease up your requirements later

 

from Hollygrove Market and Farm
Specialty: Grocery / supermarket
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

ShopKeepin'

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love how organized you can be on the item list! All the different colors and labels really makes it easy for us at Hollygrove Market and Farm!

Likes Least

I don't like how you can't search for past transactions. It would be much simpler if we could look up peoples total or card number or something to help find a transaction incase of a return.

Recommendations

Play around with it! Make sure it has everything you need for your type of business.

 

from Hollygrove Market
Specialty: Grocery / supermarket
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Customer support has always been accessable and very helpful with the relatively few problems we've had

Likes Least

Some of the features take a very circuitous route when it seems it could be more straightforward which would eliminate having to go thru more pages

Recommendations

Utilize customer service when you have questions /issues

 

from Pacific North Web Development | Evosus, Inc.
Specialty: Restaurant
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Clean iPad POS Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The User Interface is very well designed and makes user experience very pleasant. Pricing isn't bad at all for this type of solution. I've helped many clients get setup with shopkeep POS and haven't had any complaints. My favorite part of setting up shopkeep for clients is hearing how EASY it is to use and tracking their inventory.

Likes Least

Pricing vs Square/Stripe pricing is the only compliant I typically hear from my clients I've setup to use shopkeep.

Recommendations

If you're looking for a professional iPad solution, Shopkeep has a very eye appealing application that is easy to setup and easy to use.

 

from Shady Maple Farm Market, Inc.
Specialty: Grocery / supermarket
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Actual Review from a IT Admin and User

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Cost and ease of use and setup. Customer support was very helpful in getting this setup for us.

Likes Least

Limited troubleshooting options, when there were some minor issues, there wasn't a log of options to view any type of logs.

Recommendations

Know what you want to use it for and know what you expect from it.

 

from Verameat
Specialty: Apparel & fashion
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Shopkeep user review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's an easy tool to learn and also teach new hires. It makes tracking sales and inventory easy for end of day reviews as a sales associate.

Likes Least

It was sometimes difficult to update product information or to process returns.

Recommendations

I would recommend using this product if you own a small business and need to track your sales and inventory on a daily basis. It would be nice if you could link it to your other stores. We had 3 stores in New York City but I couldn't access their inventory unless I logged in online to the other stores accounts so I would have to call the store to check is something was in stock rather than being able to simply check it on the iPad we used to check customers out.

 

from Hollygrove Market and Farm
Specialty: Grocery / supermarket
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Easy to use! Especially for small business.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

User-friendly, easy to teach others. Very clean look. Easy to organize items.

Likes Least

Card slider wears out every few months. Needs an option to let customers email a receipt even after they press done (I can re-print a receipt, but sometimes customers don't realize they can email it and still want to).

Recommendations

Make sure you update often and have extra card sliders available. Get a touchscreen pen so people can sign.

 

from DUCS Drive Up Convenience Store
Specialty: Liquor store
Size of portfolio: Single user Portfolio size: Single user

Easy, Efficient, and Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

ShopKeep is designed to meet all business needs. Being a small business, we are able to do all of our ordering, inventory, check our sales, and cash out customers using one app. Having used multiple difficult Point of Sales systems in the past, I would say the best thing about this product is that it is easy to understand. The website and app are easy to maneuver and find what you are looking for or what you're wanting to do. The iPad app is incredibly convenient, and is also laid out in a manner that makes opening, checking out, and closing fast, efficient, and easy.

Likes Least

I don't really have any complaints, but maybe a few suggestions. On the check out to cash screen, if there were more present amounts for cash it could make check out a lot easier. Perhaps even including the full dollar amount about the price requested? It would also be nice to be able to adjust some prices in bulk instead of individually.

Recommendations

You can't really write a good review until you have personally used all functions of the app.

 

from Weyerbacher Brewing Co.
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Huge shopkeep fan

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Ease of use. The product had multiple options to get to the desired end result, but was by no means complicated. Love the ability to use touch screen on the iPad.

Likes Least

When searching for items you'd have to switch off the scanning gun in order to be able to type. Just a small hassle in keeping the workflow going as smooth as possible.

Recommendations

Super easy to use, looks beautiful on screen, easy to train others.

 

from Dazbog Coffee
Specialty: Other specialty retailer
Size of portfolio: Single user Portfolio size: Single user

Easy to use interface.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I used Square after using Shopkeep at a different store and found ShopKeep to be more user friendly. The design and layout of the product allowed for items to be found quickly, which led to faster transactions. The device our shop used to scan cards provided by ShopKeep was also way more durable than Square.

Likes Least

I haven't played too much with product but would wonder if the font size is easy to adjust.

Recommendations

If you know that your shop will have a large volume of users with credit cards especially, I would recommend ShopKeep over Square in a heartbeat.

 

from The Vaper Outlet
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

A Necessary Evil

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I don't know that there are a lot of vendors out there offering this particular type of product. I do know that ShopKeep touts its service as being geared towards smaller businesses thus an economical pricing structure and the subscription price started at a reasonable fee.

Likes Least

I'll try to summarize my complaints. ShopKeep's web based program drops credit card sales on too often, thus causing my credit card deposit to be different then what it should be. This causes the difficult chore of researching to verify credit card deposits. For the most part, e-mail support is worthless and the techs often seem confused or unknowledgeable. Phone support can be better, part of which is because I usually demand to speak to someone that knows a bit about the problem. It extremely annoyed me that ShopKeep spent the time, money, and resources rewriting and redesigning the website before they took the time to improve their software. The new website design still has glitches in it or does not work well in all browsers. One of my biggest pet peeves is that ShopKeep sends out a survey on customer satisfaction even before there is a response from customer support. I don't do surveys because I haven't received any support or the support offered isn't adequate.

Recommendations

Our manager made the buying decision for ShopKeep. I am the bookkeeper that gets the lovely job of babysitting vendors that offer an incomplete service. I would recommend looking at reviews and do an internet search that requests information about software needed in connection with your particular industry.

 

from Raw Republic
Specialty: Health & personal care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great Product, but need more improvement on tech!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This product helped me to track the products from different vendors, which helped me to make better decisions on which vendor to choose.

Likes Least

It is very hard to track the historical transaction, and it can only open for six-month.

Recommendations

It is helpful to go through the tutorial from the beginning. Also, keep track and choose category wisely from the beginning.

 
 
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