ShopKeep


 

ShopKeep is an iPad point of sale solution. It helps merchants optimize staffing and inventory, and offers sales reports and customer information in a single, cloud-based platform.

This solution integrates payment prociessing with point of sale hardward to provide a one-stop shop for independent busines owners.

Shopkeep provides free 24/7, 365 support to its 23,000 customers. 

 

ShopKeep - App
 
  • ShopKeep - App
    App
  • ShopKeep - Back office
    Back office
  • ShopKeep - Product line
    Product line
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

44 Reviews of ShopKeep

Showing 1-20 of 44

 

from Craft Paper Scissors
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

Very Pleased

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Likes Best

The support is great. There are videos and instructions to get started plus phone time to answer your questions and walk you through the process.
It is easy to set up inventory by manually entering or importing spreadsheets.
The buttons on the register are nice for manually priced items like consignment or top selling items.

Likes Least

I wish the credit card reader was wi-if enabled. My modem is not close to my register so it has been a challenge to get the Ethernet cable to it. However, I have a small wi-if card reader that also works.

Recommendations

The more information given, the better the review.

 

from Pineal Paradise, LLC
Specialty: Apparel & fashion
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Overall Acceptable Software with few tweaks & upgrades needed

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Likes Best

Ease of use, neat & organized presentation. Easily access the data. Can add & edit most things with ease.

Likes Least

As a traveling vendor it does not meet some of my needs & requirements. Would like to quickly view what inventory is available from the register POS screens instead of running back and checking stock room when dealing with customers in fast paced, limited time frame events & environments.

It would also be helpful to have consignment & commission pay options. I have to spend hours formatting proper payment spreadsheets for all the different items we offer from different artists and in regards to which staff sold what and what they earn from their sales.

Recommendations

After weeks of research and calls to many POS software companies I found this to be the cleanest looking, easiest to use, and most suitable for our needs as traveling artists/vendors.

 

from Tien Hung Jewelry
Specialty: Jewelry
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Shopkeep Review

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Likes Best

It's system is constantly updating to fix any bugs or flaws. It is very easy to use with the iPad software as well.

Likes Least

You can only do all the main things on the iPad while the website only lets you look at inventory and analytics.

Recommendations

To add to the website to add inventory and to make a customizable interface

 

from Powerlinx
Specialty: e-Commerce
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Nice experience

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N/A

Likes Best

Ease of use, works well for me and I think it has great potential. I tried it and used it.

Likes Least

Not much i think everything is pretty darn great. I have used it for a while now and no compalintes

Recommendations

test it out and see what you think, it is really great

 

from Palubicki's Foods & Deli
Specialty: Grocery / supermarket
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

I like the system just wish there was more flexibility with reportin

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Likes Best

The build is easy. The customer service and professional sales staff.

Likes Least

the reporting. i wish that you could have multiple departments and have separate reporting for those departments. I also wish the POS could talk to a kitchen ipad instead of a printer

Recommendations

I recommend that you look at the modifier and add ons that other systems have are not as easy to build

 

from InBoga Boutique
Specialty: Apparel & fashion
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

ShopKeep is perfect for small business

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Likes Best

Friendly use, plus its perfect for my small clothing store, it integrates with Ipad, it not only manages sales, but also inventory, customer tracking, account management and more.

Likes Least

The Back Office control may have opportunities of improvement, so that the Owner or Manager could be the only ones that can have access to product detail, inventory etc, and the employees access only to sales and customer info.

Recommendations

Think firs about your needs, think of what you want to control, think about who your customers are, this softwares are innovating day by day. Pay attention to the details.

 

from St. Louis BBQ Store
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great software for the right small business

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Likes Best

Cost - It's cheap. Quite possibly the cheapest out there. A lot of "bang for your buck".

Likes Least

Tax reporting deficiencies: Does not itemize monthly tax liability for multiple tax rates. It is lumped together as one sum. And, technically, it's not calculated correctly. The tax rates are applied to total gross dollar amounts, instead of adding each sale's exact tax collected. For us, this only results in pennies difference, so not a big deal, but, technically this is NOT how to calculate total tax collected.

Back-end operation could definitely be smoother. There are a lot of little things that I don't like about ShopKeep (partly because I'm very particular). But, it's also frustrating that some of the very simple inefficiencies have not been worked out over the course of the last 15 months.

And, if they tell you they plan to implement something in the near future, don't put too much stock into statements of that sort.

Recommendations

As long as you don't have very demanding inventory requirements, you should definitely consider ShopKeep for the price.

 

from tiger art supply llc
Specialty: Antiques / art
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

shopkeep is very easy to use, and the people on their team are great

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Likes Best

The way the system is designed is very logical, I can manage my inventory in so many different ways. Shopkeep makes it very easy to keep track of everything. Its easy to add new items and alter old ones, which is important to me because my stock is always changing. I also love the analysis portion of the software. It generates diagrams based on a variable of your choice- whether it be a date range or a product category. This makes it easy to see what the top selling items are and what is out of stock. Nothing is hidden in this POS system, which is the way it should be.

Likes Least

I haven't used shopkeep long enough to have any real complaints. The only thing that seems a little off, is that when I change the cost of a product, the record of that cost is changed for all time, which I can imagine may become a problem in the future. However, there may be a way to avoid this problem.

Recommendations

this is a great system for businesses that are just starting out. If you have lots of questions or have never used a point of sale system, the people on the shopkeep team are there for you.

 

from SBC
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Shopkeep is very user friendly

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Likes Best

I like that Shopkeep is user friendly and there is not much of a learning curve involved. This is especially helpful when trying to train employees.

Likes Least

Returns can be a bit complicated. It is not easy to just search by customer name or credit card to find an old transaction. This needs to be improved.

Recommendations

This can be useful for running your business but be sure to try it out first.

 

from Nancy's Fancy
Specialty: Jewelry
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

So so POS system

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Likes Best

Fairly easy to use. Quick response from support but you often get the same canned response, thanks for your input we'll send it on to our dev team.

Likes Least

There is no way to capture vendor info. Reports don't always show accurate info. There is no way on the iPad screen to see how many items are left in inventory so sales people can't see that. When you add inventory it can't calculate the new cost, and prices change a lot so you have to manually do the calculations. You can't see when you purchased an item so you don't know how long it's been your inventory. You better be good with Excel, a lot of reports are only useful if you export them to Excel. And a lot of reports can't be exported making them useless.

Recommendations

You have to really know what you'll need from a POS system. Shopkeeps inability to give you meaningful inventory reports and to capture vendor info makes it a weak system in my opinion.

 

from Ecclesia
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Shopkeep is a simple and to the point product to use

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Likes Best

We like the ease of setup and the quick response to help with problems that can come up with the POS program or equipment. The POS system is also more cost effective than most others.

Likes Least

We were getting tire of the repetitive problem we were having with the card reader and the continuous comment to replace it if it kept causing problems. (It was about 10 calls later before the replacement occurred and now it is so much more effective). We would also like to see the software offer the ability to keep track of write off products that still have to have tax coverage. Maybe this can be provided in the future.

Recommendations

Definitely try it out!. I believe you will find the ease of setup and the use of overall software one you will enjoy.

 

from Barnabas Center Inc
Specialty: Other specialty retailer
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Shopkeep review

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Likes Best

i am very impressed with their customer relation management system

Likes Least

i am the least placed with shop keep not being integrated with quick book as a standard feature

Recommendations

make sure you have a list of features that are must haves so that you make the right chose in systems

 

from Ginger's Garden Cafe
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

On it's way

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Likes Best

When Shopkeep is running and everything is syncing it's wonderful. Easy to use, easy to train staff to use, the credit card signing page has increased tipping by 30%, reporting is fun to see without extra data entry.

Likes Least

When Shopkeep isn't running and syncing time moves so slowly. Resetting the credit card machine over and over during a busy time is awful. Resetting the ticket printers then updating the ipads when we are busy is miserable. Having them just not re set and paying more to manually enter credit card numbers sucks. Having the printers just not reset and having to go back to hand writing and running tickets to the kitchen is the worst. When the ipads don't sync so we can't pull checks at the register for customers who didn't order at the register and well that really sucks. A lot. Troubleshooting with customer service on this last issue was pretty bad. They would go back to the beginning and tell me to restart the ipads as if I wouldn't have tried that considering we experience them not syncing at least every other day. I have had to get a new router and faster internet to try and solve it. We still experience the ipads not syncing at least every other day even with the expensive upgrades. And lastly reading the summary report to understand what amount of cash you are intended to deposit daily is very confusing. I was told different things by different reps and this led to a daily error we had to go back and fix weeks after we discovered it. Is cash total with your initial drawer amount or not and why doesn't it automatically subtract cash Pay Outs or does it in fact do that? Well we figured it out finally it does not include your starting cash but does include not exclude your Pay Outs. Seems dumb for such a smart system. But worse seems dumb customer service gave different information on different days.

Recommendations

Shopkeep is sleek and accessible. The things it does well it does really well. I also feel after looking at older reviews that Shopkeep does want to improve the things their clients complain about. So if you are patient and have back up plans when the system doesn't see the card reader, printers or other registers I say go for it. I am invested now so I am optimistic these issues won't last forever....

 

from Kevin Cohen Plumbing, Inc.
Specialty: Building & garden materials
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Effective & Easy to use POS software

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Likes Best

Ease of use. Shopkeep is incredibly easy to use from initial setup to ringing up sales. Inventory management, reordering, and analytics are all incredibly simple and makes my job much easier. We all know time is money and Shopkeep save time.

Likes Least

I don't really have any dislikes about Shopkeep. I guess if I had to break it down I would say that it's simplicity could be an issue for some larger or more complicated retail applications. This hasn't been an issue for us...Shopkeep does everything we need it to do.

Recommendations

The best recommendation I have is to make a complete list of everything you want your POS system to do. Then do your research on what is available. A couple of key features for me were recurring cost, initial investment, long term support, and credit card integration. Shopkeep won on all accounts when I made my decision. Also be sure to ask for active customer feedback and a full feature demo of the product.

 

from Caroline's Cottage and Gifts
Specialty: Gifts
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

My Experience with Shopkeep

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Likes Best

It's Very user friendly with great customer support

Likes Least

The only problem we have is when there's a glitch in the system but that's not too often

Recommendations

Just do your daily updates! It's a wonderful system and very user friendly

 

from Caroline's Cottage Gifts
Specialty: Gifts
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Good choice for us

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Likes Best

There's always someone available to help if you have a problem. This system is very user-friendly!

Likes Least

Some of the hardware had issues and needed to be returned and replaced. The label printer for pricing is not the best - it jams easily. If you don't need a bar coding system, then don't use this piece. The credit card machine has to be rebooted too often, but I'm not sure what is responsible for that.

Recommendations

Start out with one register if you are a small retail shop. You can add a second one if needed.

 

from Roetzel RV
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

So Far So Good.

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Likes Best

Its very easy to use and the reports are great. The initial hardware setup is super easy.

Likes Least

There a a few things i would like to see changed like added search criteria in different areas allowing it flow easier and maybe a few features that allow you to go back one page without using the browser back button.

Recommendations

It works great it if you have a steady line of products without much change but if you have revolving products or one time products it can be a little frustrating at times.

 

from La Quinta Inn and Suites
Specialty: Convenience store
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

What a great experience.

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N/A

Likes Best

Ease of setup. Ease of use. Plenty of customer support for any issues.

Likes Least

So far with the minimal time having the equipment we haven't had any major issues.

Recommendations

The software and Ipads for using the software have worked out great so far.

 

from Furniture City Creamery
Specialty: Other specialty retailer
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

shopkeep review

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Likes Best

It is easy to use. Self explanatory for the most part.

Likes Least

The data analysis is lacking in ease of use and the available data could be better organized for evaluation. The data is exported but to evaluate hourly sales for past days is extremely time consuming.

Recommendations

Understand your need for the software and evaluate the data analysis portion of the software in addition to the retail interface. The reports are not always the most functional for our ice cream business. The export of data does not organize the data for easy evaluation.

 

from Franko Associates, LLC
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great POS solution for small retail/restaurant users.

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Likes Best

ShopKeep is easy to use and customer service is great. It's easy to train employees in its use.

Likes Least

Can be difficult/take time to export certain reports. QuickBooks sales reporting export took a good deal of time to set up.

Recommendations

For us, it is a good value and ease-of-use is better compared to competitors. I would still evaluate other POS software providers as personal preferences may be different, as well as use requirements. Great for a small retail/restaurant setting, which is what we use it for.

 
 
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