ShopKeep


 

ShopKeep is an iPad point of sale solution. It helps merchants optimize staffing and inventory, and offers sales reports and customer information in a single, cloud-based platform.

This solution integrates payment prociessing with point of sale hardward to provide a one-stop shop for independent busines owners.

Shopkeep provides free 24/7, 365 support to its 23,000 customers. 

 

ShopKeep - App
 
  • ShopKeep - App
    App
  • ShopKeep - Back office
    Back office
  • ShopKeep - Product line
    Product line
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

34 Reviews of ShopKeep

Showing 1-20 of 34

 

from Ecclesia
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Shopkeep is a simple and to the point product to use

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Likes Best

We like the ease of setup and the quick response to help with problems that can come up with the POS program or equipment. The POS system is also more cost effective than most others.

Likes Least

We were getting tire of the repetitive problem we were having with the card reader and the continuous comment to replace it if it kept causing problems. (It was about 10 calls later before the replacement occurred and now it is so much more effective). We would also like to see the software offer the ability to keep track of write off products that still have to have tax coverage. Maybe this can be provided in the future.

Recommendations

Definitely try it out!. I believe you will find the ease of setup and the use of overall software one you will enjoy.

 

from Barnabas Center Inc
Specialty: Other specialty retailer
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Shopkeep review

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Likes Best

i am very impressed with their customer relation management system

Likes Least

i am the least placed with shop keep not being integrated with quick book as a standard feature

Recommendations

make sure you have a list of features that are must haves so that you make the right chose in systems

 

from Ginger's Garden Cafe
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

On it's way

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Likes Best

When Shopkeep is running and everything is syncing it's wonderful. Easy to use, easy to train staff to use, the credit card signing page has increased tipping by 30%, reporting is fun to see without extra data entry.

Likes Least

When Shopkeep isn't running and syncing time moves so slowly. Resetting the credit card machine over and over during a busy time is awful. Resetting the ticket printers then updating the ipads when we are busy is miserable. Having them just not re set and paying more to manually enter credit card numbers sucks. Having the printers just not reset and having to go back to hand writing and running tickets to the kitchen is the worst. When the ipads don't sync so we can't pull checks at the register for customers who didn't order at the register and well that really sucks. A lot. Troubleshooting with customer service on this last issue was pretty bad. They would go back to the beginning and tell me to restart the ipads as if I wouldn't have tried that considering we experience them not syncing at least every other day. I have had to get a new router and faster internet to try and solve it. We still experience the ipads not syncing at least every other day even with the expensive upgrades. And lastly reading the summary report to understand what amount of cash you are intended to deposit daily is very confusing. I was told different things by different reps and this led to a daily error we had to go back and fix weeks after we discovered it. Is cash total with your initial drawer amount or not and why doesn't it automatically subtract cash Pay Outs or does it in fact do that? Well we figured it out finally it does not include your starting cash but does include not exclude your Pay Outs. Seems dumb for such a smart system. But worse seems dumb customer service gave different information on different days.

Recommendations

Shopkeep is sleek and accessible. The things it does well it does really well. I also feel after looking at older reviews that Shopkeep does want to improve the things their clients complain about. So if you are patient and have back up plans when the system doesn't see the card reader, printers or other registers I say go for it. I am invested now so I am optimistic these issues won't last forever....

 

from Kevin Cohen Plumbing, Inc.
Specialty: Building & garden materials
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Effective & Easy to use POS software

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Likes Best

Ease of use. Shopkeep is incredibly easy to use from initial setup to ringing up sales. Inventory management, reordering, and analytics are all incredibly simple and makes my job much easier. We all know time is money and Shopkeep save time.

Likes Least

I don't really have any dislikes about Shopkeep. I guess if I had to break it down I would say that it's simplicity could be an issue for some larger or more complicated retail applications. This hasn't been an issue for us...Shopkeep does everything we need it to do.

Recommendations

The best recommendation I have is to make a complete list of everything you want your POS system to do. Then do your research on what is available. A couple of key features for me were recurring cost, initial investment, long term support, and credit card integration. Shopkeep won on all accounts when I made my decision. Also be sure to ask for active customer feedback and a full feature demo of the product.

 

from Caroline's Cottage and Gifts
Specialty: Gifts
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

My Experience with Shopkeep

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Likes Best

It's Very user friendly with great customer support

Likes Least

The only problem we have is when there's a glitch in the system but that's not too often

Recommendations

Just do your daily updates! It's a wonderful system and very user friendly

 

from Caroline's Cottage Gifts
Specialty: Gifts
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Good choice for us

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Likes Best

There's always someone available to help if you have a problem. This system is very user-friendly!

Likes Least

Some of the hardware had issues and needed to be returned and replaced. The label printer for pricing is not the best - it jams easily. If you don't need a bar coding system, then don't use this piece. The credit card machine has to be rebooted too often, but I'm not sure what is responsible for that.

Recommendations

Start out with one register if you are a small retail shop. You can add a second one if needed.

 

from Roetzel RV
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

So Far So Good.

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Likes Best

Its very easy to use and the reports are great. The initial hardware setup is super easy.

Likes Least

There a a few things i would like to see changed like added search criteria in different areas allowing it flow easier and maybe a few features that allow you to go back one page without using the browser back button.

Recommendations

It works great it if you have a steady line of products without much change but if you have revolving products or one time products it can be a little frustrating at times.

 

from La Quinta Inn and Suites
Specialty: Convenience store
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

What a great experience.

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Likes Best

Ease of setup. Ease of use. Plenty of customer support for any issues.

Likes Least

So far with the minimal time having the equipment we haven't had any major issues.

Recommendations

The software and Ipads for using the software have worked out great so far.

 

from Furniture City Creamery
Specialty: Other specialty retailer
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

shopkeep review

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Likes Best

It is easy to use. Self explanatory for the most part.

Likes Least

The data analysis is lacking in ease of use and the available data could be better organized for evaluation. The data is exported but to evaluate hourly sales for past days is extremely time consuming.

Recommendations

Understand your need for the software and evaluate the data analysis portion of the software in addition to the retail interface. The reports are not always the most functional for our ice cream business. The export of data does not organize the data for easy evaluation.

 

from Franko Associates, LLC
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great POS solution for small retail/restaurant users.

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Likes Best

ShopKeep is easy to use and customer service is great. It's easy to train employees in its use.

Likes Least

Can be difficult/take time to export certain reports. QuickBooks sales reporting export took a good deal of time to set up.

Recommendations

For us, it is a good value and ease-of-use is better compared to competitors. I would still evaluate other POS software providers as personal preferences may be different, as well as use requirements. Great for a small retail/restaurant setting, which is what we use it for.

 

from Hollygrove market
Specialty: Grocery / supermarket
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Overall good experience

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Likes Best

Everything is pretty straightforward for the most part, a good, simple way to do checkouts.

Likes Least

We have a lot of products, which rotate constantly, so sometimes it can take a while to find the buttons I'm looking for. Also, there are a couple of features that are a little confusing to use if you are inexperienced, like returns.

Recommendations

Just find ways to keep it simple for yourself. And familiarize yourself with the less common functions early.

 

from Hollygrove Market & Farm
Specialty: Grocery / supermarket
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Started out ok. With updates, now it's good.

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Likes Best

Customer support is always quick and helpful. Their updates always address the issues we're having with the software.

Likes Least

All sales reports are only available in download. So i'm constantly downloading and cluttering my computer with stuff I'll never look at again.

Recommendations

Make sure that it's compatible with the type of business you run. We initially had a problem with not being able to put a return on the same ticket as a purchase and we do things like bottle return credits so you have to sit and ring the same customer up twice. Which is annoying for everyone when it's a routine part of doing business.

 

from Hollygrove market
Specialty: Grocery / supermarket
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great with minor glitches

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Likes Best

Easy to move things around on different screens. Easy to split checks among different customers.

Likes Least

Sometimes the screen gets too busy. When you are doing an amount and a percentage discount one cancels the other out

Recommendations

Try several variations before setting up your entire shop. Might ease up your requirements later

 

from Hollygrove Market and Farm
Specialty: Grocery / supermarket
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

ShopKeepin'

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Likes Best

I love how organized you can be on the item list! All the different colors and labels really makes it easy for us at Hollygrove Market and Farm!

Likes Least

I don't like how you can't search for past transactions. It would be much simpler if we could look up peoples total or card number or something to help find a transaction incase of a return.

Recommendations

Play around with it! Make sure it has everything you need for your type of business.

 

from Hollygrove Market
Specialty: Grocery / supermarket
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great service

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Likes Best

Customer support has always been accessable and very helpful with the relatively few problems we've had

Likes Least

Some of the features take a very circuitous route when it seems it could be more straightforward which would eliminate having to go thru more pages

Recommendations

Utilize customer service when you have questions /issues

 

from Pacific North Web Development | Evosus, Inc.
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Clean iPad POS Solution

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Likes Best

The User Interface is very well designed and makes user experience very pleasant. Pricing isn't bad at all for this type of solution. I've helped many clients get setup with shopkeep POS and haven't had any complaints. My favorite part of setting up shopkeep for clients is hearing how EASY it is to use and tracking their inventory.

Likes Least

Pricing vs Square/Stripe pricing is the only compliant I typically hear from my clients I've setup to use shopkeep.

Recommendations

If you're looking for a professional iPad solution, Shopkeep has a very eye appealing application that is easy to setup and easy to use.

 

from Shady Maple Farm Market, Inc.
Specialty: Grocery / supermarket
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Actual Review from a IT Admin and User

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Likes Best

Cost and ease of use and setup. Customer support was very helpful in getting this setup for us.

Likes Least

Limited troubleshooting options, when there were some minor issues, there wasn't a log of options to view any type of logs.

Recommendations

Know what you want to use it for and know what you expect from it.

 

from Verameat
Specialty: Apparel & fashion
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Shopkeep user review

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N/A

Likes Best

It's an easy tool to learn and also teach new hires. It makes tracking sales and inventory easy for end of day reviews as a sales associate.

Likes Least

It was sometimes difficult to update product information or to process returns.

Recommendations

I would recommend using this product if you own a small business and need to track your sales and inventory on a daily basis. It would be nice if you could link it to your other stores. We had 3 stores in New York City but I couldn't access their inventory unless I logged in online to the other stores accounts so I would have to call the store to check is something was in stock rather than being able to simply check it on the iPad we used to check customers out.

 

from Hollygrove Market and Farm
Specialty: Grocery / supermarket
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to use! Especially for small business.

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Likes Best

User-friendly, easy to teach others. Very clean look. Easy to organize items.

Likes Least

Card slider wears out every few months. Needs an option to let customers email a receipt even after they press done (I can re-print a receipt, but sometimes customers don't realize they can email it and still want to).

Recommendations

Make sure you update often and have extra card sliders available. Get a touchscreen pen so people can sign.

 

from DUCS Drive Up Convenience Store
Specialty: Liquor store
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Easy, Efficient, and Amazing!

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Likes Best

ShopKeep is designed to meet all business needs. Being a small business, we are able to do all of our ordering, inventory, check our sales, and cash out customers using one app. Having used multiple difficult Point of Sales systems in the past, I would say the best thing about this product is that it is easy to understand. The website and app are easy to maneuver and find what you are looking for or what you're wanting to do. The iPad app is incredibly convenient, and is also laid out in a manner that makes opening, checking out, and closing fast, efficient, and easy.

Likes Least

I don't really have any complaints, but maybe a few suggestions. On the check out to cash screen, if there were more present amounts for cash it could make check out a lot easier. Perhaps even including the full dollar amount about the price requested? It would also be nice to be able to adjust some prices in bulk instead of individually.

Recommendations

You can't really write a good review until you have personally used all functions of the app.

 
 
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