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Updated November 17, 2025

Best Customer Experience software of 2026: which is right for you?

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DDMSPLUS is cloud-based ERP software for independent office products dealers that positions them to compete and win against big-...Read more about DDMSPLUS

Free trial
Free version

DDMSPLUS's Best Rated Features

4.71Order Management

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DDMSPLUS's Worst Rated Features

4.0Inventory Management

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Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experie...Read more about Sprinklr

Free trial
Free version
Integrations
Slack
Slack
+42 more

Sprinklr's Best Rated Features

4.78Social Media Integration

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Sprinklr's Worst Rated Features

3.67Contact Management

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Zoho CRM Plus is a unified customer experience platform that helps users bridge the gap between their sales, marketing, and cust...Read more about Zoho CRM Plus

Free trial
Free version
Integrations
Dropbox Business
Dropbox Business
+18 more

Zoho CRM Plus's Best Rated Features

4.57CRM

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Zoho CRM Plus's Worst Rated Features

3.86Negative Feedback Management

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The cloud-based CRM by Nextiva saves businesses time by consolidating all company communications into one platform. Deliver a sm...Read more about Nextiva CRM

3.6

(7 reviews)

Free trial
Free version
Integrations
Microsoft Teams
Microsoft Teams
+10 more

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clea...Read more about UserVoice

Free trial
Free version
Integrations
Salesforce Sales Cloud
Salesforce Sales Cloud
+8 more

Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-dr...Read more about Keatext

Free trial
Free version
Integrations
Salesforce Sales Cloud
Salesforce Sales Cloud
+3 more

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 20...Read more about Trustpilot

Free trial
Free version
Integrations
PayPal
PayPal
+31 more

Trustpilot's Best Rated Features

4.52Real-Time Analytics

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Trustpilot's Worst Rated Features

3.88Customizable Reports

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Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...Read more about Zendesk Suite

Free trial
Free version
Integrations
Slack
Slack
+205 more

Zendesk Suite's Best Rated Features

4.76Customer History

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Zendesk Suite's Worst Rated Features

3.71Contract/License Management

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Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate...Read more about Weave

Free trial
Free version
Integrations
Mindbody
Mindbody
+37 more

Weave's Best Rated Features

5.0Communication Management

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Weave's Worst Rated Features

3.33IVR

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The Centercode Platform transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses inte...Read more about Centercode

Free trial
Free version

Centercode's Best Rated Features

3.90Self Service Portal

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Centercode's Worst Rated Features

3.47Reporting/Analytics

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Zoho Creator is an AI-based, low-code platform that enables users to build custom apps, automate workflows, manage data, and enh...Read more about Zoho Creator

Free trial
Free version
Integrations
Google Drive
Google Drive
+43 more

Zoho Creator's Best Rated Features

4.89Task Management

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Zoho Creator's Worst Rated Features

3.83Backup and Recovery

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Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage ...Read more about Sprout Social

Free trial
Free version
Integrations
Google Drive
Google Drive
+28 more

Sprout Social's Best Rated Features

5.0Multi-Channel Data Collection

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Sprout Social's Worst Rated Features

3.56Keyword Filtering

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Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Cen...Read more about Vivantio

Free trial
Free version
Integrations
Slack
Slack
+16 more

Vivantio's Best Rated Features

4.83Incident Management

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Vivantio's Worst Rated Features

4.71Ticket Management

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SignPost is a CRM and marketing automation solution that helps small businesses by providing customer feedback, referrals, revie...Read more about Signpost

Free trial
Free version

Engageware (formerly TimeTrade SilverCloud) provides industry-leading technology and expert know-how to help organizations bette...Read more about Engageware

Free trial
Free version
Integrations
Salesforce Sales Cloud
Salesforce Sales Cloud
+2 more

Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, th...Read more about Kommo

Free trial
Free version
Integrations
Slack
Slack
+26 more

Kommo's Best Rated Features

4.75Pipeline Management

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Kommo's Worst Rated Features

3.62Customizable Reports

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Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening into one d...Read more about Hootsuite

Free trial
Free version
Integrations
Google Drive
Google Drive
+95 more

Hootsuite's Best Rated Features

4.81Multi-Channel Social Integration

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Hootsuite's Worst Rated Features

3.50Activity Tracking

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Verified Reviews is a web-based reviews management solution designed to help businesses of all sizes in the retail industry coll...Read more about Verified Reviews

Free trial
Free version

Verified Reviews's Best Rated Features

3.50Negative Feedback Management

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Verified Reviews's Worst Rated Features

2.88Review Request

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SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses mana...Read more about SAP Customer Experience

Free trial
Free version

SAP Customer Experience's Best Rated Features

4.79Customer Database

See All

SAP Customer Experience's Worst Rated Features

4.25Sales Pipeline Management

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SumUp is a payment processing system that allows businesses to accept card payments and manage point-of-sale operations. It is s...Read more about SumUp

Free trial
Free version
Integrations
Mailchimp
Mailchimp
+13 more

SumUp's Best Rated Features

4.68Rewards Management

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SumUp's Worst Rated Features

2.15Inventory Tracking

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Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adopt...Read more about Totango

Free trial
Free version
Integrations
Google Docs
Google Docs
+11 more

Totango's Best Rated Features

3.14Customer Engagement

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Totango's Worst Rated Features

2.78Customer Segmentation

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Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, intera...Read more about Genesys Cloud CX

Free trial
Free version
Integrations
Google Workspace
Google Workspace
+15 more

Genesys Cloud CX's Best Rated Features

4.89Queue Management

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Genesys Cloud CX's Worst Rated Features

3.15Alerts/Escalation

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Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized communication...Read more about Twilio

Free trial
Free version
Integrations
Zoho CRM
Zoho CRM
+6 more

Twilio's Best Rated Features

4.83Call Conferencing

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Twilio's Worst Rated Features

3.63Third-Party Integrations

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Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing aut...Read more about Zoho CRM

Free trial
Free version
Integrations
Google Drive
Google Drive
+67 more

Zoho CRM's Best Rated Features

4.93Real-Time Notifications

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Zoho CRM's Worst Rated Features

3.0Social Marketing

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RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology and user-fri...Read more about RingCX

Free trial
Free version
Integrations
Google Drive
Google Drive
+78 more

RingCX's Best Rated Features

5.0Activity Tracking

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RingCX's Worst Rated Features

2.86Call Transfer

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