--- title: "Best Customer Success Software - 2026 Reviews & Pricing" description: "Find the best Customer Success Software for your organization. Compare top Customer Success Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/customer-success/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Customer Success Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Customer Success Software of 2026 Updated November 4, 2026 Written by [Ashish Upadhyay](https://www.softwareadvice.com/resources/author/aupadhyay/) Writer Edited by [Rina Rai](https://www.softwareadvice.com/resources/author/rina-rai/) Senior Editor On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 181 results ### Compare Products Showing 1 - 25 of 181 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,116 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Interactive Content: 3/5 - Account Alerts: 3/5 - Geotargeting: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [Missive](/voip/missive-profile/) - Overall rating: 4.9/5 - Reviews: 184 - Starting price: $14.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Missive is a collaborative email client for teams that share responsibility for the same inboxes: support@, sales@, tenants@, and the client-facing addresses more than one person [Read more](/voip/missive-profile/) #### Features ##### Best rated features - Real-time Consumer-facing Chat: 5/5 - Document Management: 5/5 - Multi-User Collaboration: 5/5 - @mentions: 5/5 ##### Worst rated features - Document Storage: 3/5 - Knowledge Base Management: 3/5 - Reporting/Analytics: 3.8/5 - Shared Inboxes: 4/5 [See all features](/voip/missive-profile/#key-features) #### Pricing ##### Starter - Price: $14.00/month - For teams with simple inbox needs. ##### Productive - Price: $24.00/month - For teams with workflow needs. ##### Business - Price: $36.00/month - For teams with advanced needs. [See full pricing details](/voip/missive-profile/#pricing-and-plans) --- ### [NiceJob](/review-management/nicejob-profile/) - Overall rating: 4.9/5 - Reviews: 203 - Starting price: $75.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview NiceJob is an AI growth platform and reputation marketing software for service businesses. Most owners know that reviews, referrals, and repeat customers drive growth, but few have [Read more](/review-management/nicejob-profile/) #### Features ##### Best rated features - Communication Management: 5/5 - Social Media Monitoring: 5/5 - Complaint Monitoring: 5/5 - Loyalty Program: 5/5 ##### Worst rated features - Reporting & Statistics: 3/5 - Alerts/Notifications: 3/5 - Activity Dashboard: 4/5 [See all features](/review-management/nicejob-profile/#key-features) #### Pricing ##### Starter - Price: $75.00/month - Everything a service business needs to build a strong online reputation: automated text and email ##### Pro - Price: $125.00/month - All Starter features, plus the tools that turn a great reputation into repeat revenue: rebooking [See full pricing details](/review-management/nicejob-profile/#pricing-and-plans) --- ### [OnePageCRM](/crm/onepagecrm-profile/) - Overall rating: 4.8/5 - Reviews: 125 - Starting price: $9.95/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview OnePageCRM is a simple contact management tool. While it has all the usual features of a customer relationship management (CRM) system, OnePageCRM is mostly known for its [Read more](/crm/onepagecrm-profile/) #### Features ##### Best rated features - Dashboard: 5/5 - Customizable Templates: 5/5 - Segmentation: 5/5 - Search/Filter: 5/5 [See all features](/crm/onepagecrm-profile/#key-features) #### Pricing ##### Professional - Price: $9.95/month - The monthly billing plan is also available. $15/month if billed annually. You can also avail a free ##### Business - Price: $19.95/month - The monthly billing plan is also available. $29/month if billed annually. You can also avail a free [See full pricing details](/crm/onepagecrm-profile/#pricing-and-plans) --- ### [Preferred Patron Loyalty](/customer-reference-management/preferred-patron-profile/) - Overall rating: 4.9/5 - Reviews: 109 - Starting price: $29.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, automation, and analytics in one scalable customer retention [Read more](/customer-reference-management/preferred-patron-profile/) #### Features ##### Best rated features - Point of Sale (POS): 5/5 - Activity Tracking: 5/5 - Customer Activity Tracking: 5/5 - CRM: 5/5 ##### Worst rated features - Customer Surveys: 3/5 - Contact Management: 4/5 [See all features](/customer-reference-management/preferred-patron-profile/#key-features) #### Pricing ##### Small Business - Price: $29.00/month - Small Businesses & Independents 1-5 Locations No member limit SMS & Email Marketing ##### Growth - Price: $199.00/month - Mid-Market | Multi-location Businesses Advanced Features Unlimited Members SMS & Email Marketing ##### Enterprise - Price: $10,000.00/month - Large and High-volume Businesses Multi-Location & Multi-Region 75 - 300 Location Allowance 250,000 - [See full pricing details](/customer-reference-management/preferred-patron-profile/#pricing-and-plans) --- ### [Custify](/customer-success/custify-profile/) - Overall rating: 4.9/5 - Reviews: 135 - Best for: Features - Free trial: Not available - Free demo: Not available #### Overview Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain customers, reduce churn rate and improve revenue, contract [Read more](/customer-success/custify-profile/) #### Features ##### Best rated features - Real-Time Data: 5/5 - Configurable Workflow: 5/5 - Reporting & Statistics: 5/5 - Onboarding: 5/5 ##### Worst rated features - Event Triggered Actions: 4/5 - Collaboration Tools: 4/5 - Contact Management: 4/5 [See all features](/customer-success/custify-profile/#key-features) --- ### [Textline](/sms-marketing/textline-profile/) - Overall rating: 4.9/5 - Reviews: 169 - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs [Read more](/sms-marketing/textline-profile/) #### Features ##### Best rated features - Surveys & Feedback: 5/5 - Patient Engagement: 5/5 - Real-Time Notifications: 5/5 - Knowledge Base Management: 5/5 [See all features](/sms-marketing/textline-profile/#key-features) #### Pricing ##### Essentials - Price: Custom - Pricing available upon request - Included Agents: 3, Additional Agents: $50 per agent per month ##### Pro - Price: Custom - Pricing available upon request - Included Agents: 5, Additional Agents: $70 per agent per month ##### Enterprise - Price: Custom - Pricing available upon request [See full pricing details](/sms-marketing/textline-profile/#pricing-and-plans) --- ### [LiveAgent](/crm/liveagent-profile/) - Overall rating: 4.7/5 - Reviews: 1,788 - Starting price: $15.00/month - Best for: Live Chat - Free trial: Available - Free demo: Not available #### Overview LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, [Read more](/crm/liveagent-profile/) ##### What users love - Unified and efficient support - Real-time chat and integration - Intuitive and user-friendly design ##### To take in mind - Cumbersome email handling experience - Outdated and cluttered interface design - Limited mobile functionality and usability #### Features ##### Best rated features - Email Templates: 5/5 - Data Security: 5/5 - Real-Time Monitoring: 5/5 - Single Sign On: 4.9/5 ##### Worst rated features - Generative AI: 3.8/5 - Mobile App: 3.8/5 - Language Detection: 3.8/5 - API: 3.9/5 [See all features](/crm/liveagent-profile/#key-features) #### Pricing ##### Starter - Price: $15.00/month - $15 agent/month (billed annually) — $19 agent/month (billed monthly) ##### Team - Price: $29.00/month - $29 agent/month (billed annually) — $35 agent/month (billed monthly) ##### Business - Price: $49.00/month - $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](/crm/liveagent-profile/#pricing-and-plans) --- ### [Vectera](/voip/vectera-profile/) - Overall rating: 4.8/5 - Reviews: 106 - Starting price: $0.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Vectera is a meeting management solution, which helps businesses streamline processes related to appointment scheduling, video conferencing, communication management and more. The [Read more](/voip/vectera-profile/) #### Features ##### Best rated features - Online Booking: 5/5 - Confirmations/Reminders: 5/5 - Presentation Streaming: 5/5 - Meeting Management: 5/5 ##### Worst rated features - Two-Way Audio & Video: 3/5 - File Sharing: 3/5 - HD Audio/Video: 3.3/5 - Video Conferencing: 4/5 [See all features](/voip/vectera-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - This is a free plan. ##### Pro - Price: $9.99/month - The plan offers a 14-day free trial. ##### Business - Price: $21.99/month - The plan offers a 14-day free trial. [See full pricing details](/voip/vectera-profile/#pricing-and-plans) --- ### [Skalin](/customer-success/skalin-profile/) - Overall rating: 4.9/5 - Reviews: 55 - Starting price: €569.00/month - Free trial: Not available - Free demo: Not available #### Overview Skalin is the AI-powered Customer Success Platform for Mid-Market B2B SaaS teams. It brings together all your customer data, makes sense of it with AI, and gives your team the [Read more](/customer-success/skalin-profile/) #### Features ##### Best rated features - Contact Management: 5/5 - Customer Experience Management: 5/5 - Task Management: 4.9/5 - Customer Management: 4.9/5 ##### Worst rated features - Real-Time Notifications: 3/5 [See all features](/customer-success/skalin-profile/#key-features) --- ### [ChurnZero](/crm/churnzero-profile/) - Overall rating: 4.7/5 - Reviews: 131 - Starting price: $12,000.00/year - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood [Read more](/crm/churnzero-profile/) #### Features ##### Best rated features - Reporting & Statistics: 5/5 - Onboarding: 5/5 - Alerts/Notifications: 5/5 - Account Management: 5/5 ##### Worst rated features - Data Import/Export: 1/5 - Commenting/Notes: 1/5 - Email Templates: 1/5 [See all features](/crm/churnzero-profile/#key-features) --- ### [Aligned](/crm/aligned-profile/) - Overall rating: 4.9/5 - Reviews: 47 - Free trial: Not available - Free demo: Not available #### Overview Aligned's digital sales room simplifies complex deals, engages buyers, and reduces time-to-value for sales teams. All customer communication, processes, content, and tools are all [Read more](/crm/aligned-profile/) #### Features ##### Best rated features - Collaboration Tools: 5/5 - Project Management: 5/5 - Sales Onboarding & Training: 5/5 - Customer Segmentation: 5/5 ##### Worst rated features - Real-Time Updates: 4/5 [See all features](/crm/aligned-profile/#key-features) --- ### [EngageBay CRM](/crm/engagebay-profile/) - Overall rating: 4.6/5 - Reviews: 912 - Starting price: $0.00/month - Best for: Features - Free trial: Not available - Free demo: Not available #### Overview EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by [Read more](/crm/engagebay-profile/) ##### What users love - Responsive and helpful support team - Affordable and feature-rich plans - Intuitive and user-friendly interface ##### To take in mind - Email deliverability and limitations - Limited reporting and analytics depth #### Features ##### Best rated features - Multi-Campaign: 5/5 - Responsive Web Design: 5/5 - Real-Time Chat: 5/5 - Onboarding: 5/5 [See all features](/crm/engagebay-profile/#key-features) --- ### [monday CRM](/marketing/monday-crm-profile/) - Overall rating: 4.7/5 - Reviews: 468 - Starting price: $12.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview monday CRM is a sales platform that helps businesses streamline sales cycle. The platform caters to a range of industries, such as real estate, software and IT services, media and [Read more](/marketing/monday-crm-profile/) ##### What users love - Intuitive interface and onboarding - Customizable workflows for teams - Streamlined client relationship management ##### To take in mind - Expensive for small teams #### Features ##### Best rated features - Opportunity Management: 5/5 - Lead Scoring: 5/5 - Templates: 5/5 - Document Management: 5/5 ##### Worst rated features - Dashboard: 2/5 - Meeting Management: 3/5 - Campaign Management: 3/5 - Data Security: 3.5/5 [See all features](/marketing/monday-crm-profile/#key-features) #### Pricing ##### Basic - Price: $12.00/month ##### Standard - Price: $17.00/month ##### Pro - Price: $28.00/month [See full pricing details](/marketing/monday-crm-profile/#pricing-and-plans) --- ### [Chaty](/customer-success/chaty-profile/) - Overall rating: 5.0/5 - Reviews: 41 - Starting price: $0.00/month - Free trial: Not available - Free demo: Not available #### Overview Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, WeChat, [Read more](/customer-success/chaty-profile/) #### Features ##### Best rated features - Search/Filter: 5/5 - Interaction Tracking: 5/5 - Chat/Messaging: 5.0/5 - Real-time Consumer-facing Chat: 4.9/5 ##### Worst rated features - Usage Tracking/Analytics: 4/5 - Geotargeting: 4/5 [See all features](/customer-success/chaty-profile/#key-features) --- ### [Rocketlane](/customer-success/rocketlane-profile/) - Overall rating: 4.7/5 - Reviews: 128 - Starting price: $49.00/year - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Rocketlane is a next-gen PSA platform that unifies your projects, resources, and time into a single, powerful system. Run your entire service delivery engine effortlessly—keeping [Read more](/customer-success/rocketlane-profile/) #### Features ##### Best rated features - Electronic Forms: 5/5 - Mobile App: 5/5 - Customizable Branding: 5/5 - Projections: 5/5 [See all features](/customer-success/rocketlane-profile/#key-features) #### Pricing ##### Standard - Price: $49.00/year ##### Premium - Price: $69.00/year ##### Enterprise - Price: $99.00/year [See full pricing details](/customer-success/rocketlane-profile/#pricing-and-plans) --- ### [LearnUpon](/lms/learnupon-profile/) - Overall rating: 4.7/5 - Reviews: 141 - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview LearnUpon’s Agentic Learning Platform is the LMS of the future, built to elevate human capability in the AI era. By pairing human ingenuity with specialized AI agents, our platform [Read more](/lms/learnupon-profile/) #### Features ##### Best rated features - Blended Learning: 5/5 - Corporate/Business: 5/5 - Built-in Course Authoring: 5/5 - Social Learning: 5/5 [See all features](/lms/learnupon-profile/#key-features) --- ### [LaunchBay](/client-onboarding/motion-io-profile/) - Overall rating: 4.8/5 - Reviews: 49 - Starting price: $19.00/month - Free trial: Available - Free demo: Not available #### Overview 3,819 characters, comfortably under the 4k ceiling. Here it is, paste-ready: LaunchBay is customer onboarding and implementation software for B2B software companies, agencies, and [Read more](/client-onboarding/motion-io-profile/) #### Features ##### Best rated features - Monitoring: 5/5 - Archiving & Retention: 5/5 - User Management: 5/5 - Forecasting: 5/5 [See all features](/client-onboarding/motion-io-profile/#key-features) #### Pricing ##### Essentials - Price: $19.00/month - For individuals getting started with a professional, client-facing setup. Includes unlimited clients ##### Standard - Price: $49.00/month - For teams ready to remove the manual work from their day-to-day. Includes everything in Essentials, ##### Premium - Price: $69.00/month - For bigger teams that want full white-labeling and advanced controls. Includes everything in [See full pricing details](/client-onboarding/motion-io-profile/#pricing-and-plans) --- ### [Upnify CRM](/business-management/upnify-crm-profile/) - Overall rating: 4.8/5 - Reviews: 64 - Starting price: $17.00/month - Free trial: Available - Free demo: Not available #### Overview Upnify CRM is a customer relationship management solution designed by business leaders for the international market. It allows users to track each of your contacts, generating more [Read more](/business-management/upnify-crm-profile/) #### Features ##### Best rated features - Calendar Management: 5/5 - Activity Dashboard: 5/5 - Interaction Tracking: 5/5 - Multi-Channel Communication: 5/5 ##### Worst rated features - Website Visitor Tracking: 2/5 [See all features](/business-management/upnify-crm-profile/#key-features) #### Pricing ##### Basic - Price: $17.00/month [See full pricing details](/business-management/upnify-crm-profile/#pricing-and-plans) --- ### [Product Fruits](/saas-management/product-fruits-profile/) - Overall rating: 4.7/5 - Reviews: 89 - Starting price: $111.00/month - Free trial: Available - Free demo: Not available #### Overview Product Fruits is a customer onboarding platform designed to improve user adoption and retention through interactive guidance tools. It is used by software companies, SaaS [Read more](/saas-management/product-fruits-profile/) #### Features ##### Best rated features - For No-Code Development: 5/5 - Learning Management: 5/5 - Employee Onboarding: 5/5 - Visual Analytics: 5/5 ##### Worst rated features - User Management: 2/5 - Reporting & Statistics: 2.5/5 - API: 3.8/5 [See all features](/saas-management/product-fruits-profile/#key-features) #### Pricing ##### Starter - Price: $111.00/month - For startups gaining momentum ##### Pro - Price: $187.00/month - For scaleups growing rapidly ##### Business - Price: $374.00/month - For leaders scaling through contextual onboarding [See full pricing details](/saas-management/product-fruits-profile/#pricing-and-plans) --- ### [Retently](/customer-experience/retently-profile/) - Overall rating: 4.9/5 - Reviews: 31 - Starting price: $50.00/month - Free trial: Available - Free demo: Not available #### Overview Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. The platform is [Read more](/customer-experience/retently-profile/) #### Features ##### Best rated features - Third-Party Integrations: 5/5 - Text Analysis: 5/5 - Mobile Survey: 5/5 - Customer Segmentation: 5/5 ##### Worst rated features - Customer Database: 2/5 - Complaint Monitoring: 2/5 - Chat/Messaging: 2/5 - Customizable Forms: 2/5 [See all features](/customer-experience/retently-profile/#key-features) #### Pricing ##### Basic - Price: $50.00/month - The plan is billed annually. ##### Essential - Price: $179.00/month - The plan is billed annually. ##### Professional - Price: $359.00/month - The plan is billed annually and offers a free trial. [See full pricing details](/customer-experience/retently-profile/#pricing-and-plans) --- ### [Bettermode](/product/145606-Bettermode/) - Overall rating: 4.7/5 - Reviews: 94 - Starting price: $399.00/month - Free trial: Available - Free demo: Not available #### Overview Bettermode is an all-in-one customer community platform to engage customers and build meaningful experiences. A community built on Bettermode is a customer hub with many use [Read more](/product/145606-Bettermode/) #### Features ##### Best rated features - Document Storage: 5/5 - User Profiles: 5/5 - Group Management: 5/5 - Text Editing: 5/5 [See all features](/product/145606-Bettermode/#key-features) #### Pricing ##### Starter - Price: $399.00/month ##### Growth - Price: $1,500.00/month ##### Enterprise - Price: Custom - Pricing available upon request - For large businesses or those in regulated industries. [See full pricing details](/product/145606-Bettermode/#pricing-and-plans) --- ### [Channels](/product/99434-Crazy-Call/) - Overall rating: 4.8/5 - Reviews: 36 - Free trial: Available - Free demo: Not available #### Overview Channels is a customer service solution for call centers and client success teams that offers tools including channel management, live chat, call management, eCommerce integration, [Read more](/product/99434-Crazy-Call/) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/product/99434-Crazy-Call/#pricing-and-plans) --- ### [Survicate](/product/31821-Survicate/) - Overall rating: 4.6/5 - Reviews: 99 - Starting price: $0.00 - Free trial: Available - Free demo: Not available #### Overview Survicate is the complete customer feedback platform that helps you gather continuous insights at scale and act on them with confidence. With advanced analysis tools, AI-powered [Read more](/product/31821-Survicate/) #### Features ##### Best rated features - Review Monitoring: 5/5 - Campaign Management: 5/5 - Generative AI: 5/5 - Real-Time Notifications: 5/5 ##### Worst rated features - Survey/Poll Management: 3/5 [See all features](/product/31821-Survicate/#key-features) #### Pricing ##### Free - Price: $0.00 - For beginners just starting to collect feedback. No strings attached. ✔️ AI survey creator ✔️ ##### Starter - Price: $79.00/month - For short-term projects or testing and experimenting with feedback. ✔️ 2 active surveys ✔️ ##### Growth - Price: $49.00/month - For teams running regular customer feedback programs. ✔️ Unlimited active surveys ✔️ Recurring [See full pricing details](/product/31821-Survicate/#pricing-and-plans) --- ### [TeamSupport Messaging & Live Chat](/conversational-marketing/teamsupport-messaging-and-live-chat-profile/) - Overall rating: 4.6/5 - Reviews: 115 - Starting price: $29.00/month - Best for: Customer support - Free trial: Not available - Free demo: Not available #### Overview TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. With powerful [Read more](/conversational-marketing/teamsupport-messaging-and-live-chat-profile/) #### Features ##### Best rated features - Proactive Chat: 5/5 - Dashboard: 5/5 - Customer Experience Management: 4.8/5 - Real-time Consumer-facing Chat: 4.8/5 ##### Worst rated features - Lead Capture: 3/5 - Automated Responses: 3.5/5 - Chatbot: 3.6/5 - Pre-Configured Bot: 4/5 [See all features](/conversational-marketing/teamsupport-messaging-and-live-chat-profile/#key-features) --- 1 [2](https://www.softwareadvice.com/customer-success/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/customer-success/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/customer-success/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/customer-success/?__ai_markdown=true&page=5) ... [8](https://www.softwareadvice.com/customer-success/?__ai_markdown=true&page=8) ## Popular Comparisons [ LiveChat vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27068-livechat/)[ LiveAgent vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/)[ eWay-CRM vs Pipedrive ](https://www.softwareadvice.com/crm/eway-profile/vs/pipedrive/)[ Zoho Desk vs TeamSupport ](https://www.softwareadvice.com/crm/teamsupport-profile/vs/zoho-desk/) ## Your Guide to Top Customer Success Software, April 2025 Software Advice uses reviews from real software users to highlight the top-rated Customer Success products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Custify](https://www.softwareadvice.com/customer-success/custify-profile/) - [Front](https://www.softwareadvice.com/crm/front-profile/) - [GUIDEcx](https://www.softwareadvice.com/hr/guidecx-profile/) - [HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [MeltingSpot](https://www.softwareadvice.com/crm/meltingspot-profile/) - [Motion.io](https://www.softwareadvice.com/client-onboarding/motion-io-profile/) - [Pipefy](https://www.softwareadvice.com/scm/pipefy-procurement-profile/) - [Rocketlane](https://www.softwareadvice.com/customer-success/rocketlane-profile/) - [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. As a customer success manager, do you often face challenges fostering and sustaining customer relationships and find yourself losing out on long-standing customers? Opting for a customer success solution can help you prevent such instances from happening and ensure that your customers always get the support and services they need from your team.  [Customer success software](https://www.softwareadvice.com/customer-success/) helps you better manage customer relationships and enable high quality interactions that lead to increased loyalty and customer satisfaction. The software also helps create reports showcasing how customers interact with your websites for additional analytics.  This guide provides all the information you need to choose the right customer success software for your business. ## What is customer success software? Customer success software is a software solution that helps customer success teams maximize customer lifetime value by fostering long-term, mutually beneficial relationships. It helps automate manual customer service processes such as onboarding new clients and helping them set up a product or service.  Customer success software sends contract expiry alerts and provides tools to track software usage data. It also helps measure customer satisfaction levels via surveys, allowing businesses to identify improvement areas in customer experience. ## What are some common features of customer success software? - **Customer onboarding:** Sets up user accounts and provides resources such as training materials and tutorials to help customers best utilize product features. Customer onboarding allows your customer success team to ensure a smooth transition into using your products with minimal disruption and maximum efficiency. - **Customer engagement:** Tracks customer interactions to help you better understand their needs, preferences, and interests and deliver tailored solutions to ensure more successful outcomes. You can set up automated messages to interact with customers, receive notifications on account activity, and run surveys or polls to measure satisfaction levels after customers interact with your product or service. - **Usage tracking/analytics:** Monitors and measures customer interactions, usage patterns, and product adoption rates, providing valuable insights into user behavior to help identify improvement areas or opportunities for further engagement. Analytics also provides real-time data on the performance of various software features as well as trends in how users engage across different channels over time. - **Net promoter score (NPS):** Measures customers' willingness to recommend your product or service to others. NPS provides easy-to-understand insights into how likely your customers are to refer you to their friends, family, colleagues, and acquaintances. NPS helps your customer success team understand customer sentiment to improve retention rates, boost loyalty, and create a better customer experience. - **Account management:** Tracks customer account interactions, manages contracts, and provides insights into software usage data. With account management, you can better understand what individuals or groups of customers need to succeed, and you can tailor your products or services accordingly. ## What are the benefits of using customer success software? - **Improves customer retention:** Customer success software provides valuable insights that help you understand customer behavior, preferences, and needs. You can then tailor your offerings to better meet customer expectations and boost retention. The software also helps monitor how well your business is delivering on promises while simultaneously tracking client interactions, ultimately leading to lower customer churn rates. - **Enhances customer satisfaction:** Customer success software automates processes such as running customer feedback surveys and offering personalized support. These features provide valuable insights into customer needs, preferences, and experiences to help your business identify where to focus to ensure customers are consistently happy with your products or services. - **Boosts customer loyalty:** By offering insights into customer behavior and preferences, customer success software helps your business better understand customer needs and provide personalized offerings to increase satisfaction levels. This boosts loyalty, as your customers feel valued. You can also use the software to promote customer retention campaigns, such as discounts and incentives, to strengthen customer loyalty over time. ## What are the potential issues with customer success software? - **Data security**: Customer success software solutions manage and store customer data that can be confidential or sensitive in nature. Any breach, unauthorized access, or misuse of such data can have serious consequences for your business, leading to legal action or loss of customer trust. Therefore, take data security seriously when shortlisting a customer success tool for your small business. - **Cost**: Purchasing a customer success platform can be costly and requires significant upfront investment. Software implementation, maintenance, and ongoing support all require resources that may not fit your organization's budget. Also, there are often additional costs associated with customization or integration with existing systems, which could further add to the overall expenses. - **Poor user experience:** User experience is a crucial factor in the success of any customer success platform. Poor user experience will result in your teams struggling to navigate the software or finding it too difficult to use. The ideal user experience should make any interaction simpler and more efficient by offering intuitive menus, clear instructions, easy navigation options, and helpful support resources. You can achieve good UX through feedback loops, which allow for continuous improvement of product features as well as customizations that meet your business’s individual needs better than generic solutions. ## How much does customer success software cost? Most customer success software products are priced on a “per month” basis, and their entry-level pricing plan ranges from **$13 to $30+\*** per month. An enterprise product that’s priced higher may include additional features such as customizable dashboards, automated customer journey mapping, and a customer health score finder. _\*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of Jan. 7, 2023._ ## Key considerations when purchasing customer success software - **Assess whether the software tracks customer interactions and customer data**. An ideal customer success solution should track customer interactions and customer data to help you understand your clients better, identify improvement areas and growth opportunities in customer experience, and provide personalized services. Tracking customer interactions also helps uncover trends that could lead to new service or product offerings while providing valuable insights into what motivates your customers. It allows you to understand how you engage with customers, enabling teams across departments to focus on the same goals and objectives when interacting with clients. - **Check the level of automation the software offers.** A customer success solution automates customer-related tasks such as onboarding, customer support ticket tracking, account management, and renewal notifications, saving your team time and allowing them to focus on more strategic activities that drive revenue growth. Automated customer service processes also reduce the risk of costly errors due to manual input or oversight while providing valuable insights into customers’ needs. - **Evaluate the integration capabilities of the software.** Integrating a customer success tool with other customer-facing platforms, such as CRM software, allows you to gain a holistic view of a customer's journey and identify potential opportunities for improvement. This lets you offer a personalized experience, improve customer engagement and loyalty, track key performance metrics, and ultimately drive success. Integration also helps streamline processes by eliminating manual data entry or duplicate records. **Sources** Products evaluated for the pricing calculation were taken from Software Advice’s [Customer Success software](https://www.softwareadvice.com/customer-success/) directory, sorted by the number of reviews. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Software Advice’s directory that offer them.  **Disclaimer** This customer success software buyers guide was authored by SoftwareAdvice’s content team. We develop our guides using the author’s expertise, insights from 2M+ unique user reviews, and our proprietary data science algorithms to identify trends in user sentiment, preferences, and priorities. Some text was generated with assistance from AI tools. ### Related Customer Success Software - [CRM Software](https://www.softwareadvice.com/crm/) - [Client Onboarding Software](https://www.softwareadvice.com/client-onboarding/) - [Contact Management Software](https://www.softwareadvice.com/crm/contact-management-comparison/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Customer Journey Mapping Tools Software](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/) - [Customer Retention Software](https://www.softwareadvice.com/customer-retention/)