QuickBooks POS offers on-premise, web-based and mobile point-of-sale (POS) solution for businesses of all sizes. The software enables users to build customer relationships, manage inventory and automate the overall banking process.

QuickBooks POS allows users to enter sales information automatically into the user’s accounting software. Other key features of QuickBooks POS include barcode scanning, credit card processing, price lookup, receipt notes, refunds, discounts, exchanges, gift cards, layaways, quotes and customer history.

The software’s inventory management capabilities include price tag customization, inventory forecasting, inventory classification, customer orders, inventory matrix, kit assembly and back orders.

The software also comes with several employee management features such as the ability to assign security access levels, commissions management, employee performance tracking and a time clock. The solution also integrates retail accounting capabilities such as a sales audit, accounts payable and receivable and payroll processing.



111 Reviews of Quickbooks POS

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 111 reviews

December 2018

Chris from Retail

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2018

POS is a POS

Painful

Pros

Absolutely nothing. It is overpriced and under featured. It does not work as advertised.

Cons

It does not function as advertised. Intuit doesn't listen to customer complaints, calls, emails, feedback via the app. It is like talking to the wall. They do not release patches or fixes, ever. Multi-store is absolutely terrible. Like who is going to upload and download files nightly between stores? What century is this? Come on Intuit, fix this POS.

November 2018

Erwin from Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

November 2018

A lot of feature more than most retails need.

Pros

All in one, purchase orders to receiving orders to sale. It goes from purchase of inventory to inventory sold.

Cons

A lot of features to navigate through if you want to take the time to learn it can be a powerful tool, but like the title says probably has more features than most retails would need.

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2018

Difficult to operate without assistance

Pros

Ease of entering orders and invoicing customers.

Cons

Beyond order entry, there was difficulty everywhere else. Having no proper training with the system, attempting to sort through the system yourself was difficult. Inventory was impossible to upload correctly, making sales tracking a mission. Running reports was a half day task.

Response from Intuit of Intuit

Replied October 2018

Please know we have a wealth of training tools to ensure you can master and operate QuickBooks with ease. To start, we offer walk-through guides to help you sort through the system, run reports, and upload inventory in our Community (https://intuit.me/2rJQ95o). I encourage you to check out this self-help space, as well as our weekly webinar service (https://intuit.me/2rDBlWL). The second occurs in live time and is hosted by experts, so the assistance you need is only ever a click away. It's the perfect outlet when you need to learn more about the basics, and we created both sites with you in mind. Jess, The QuickBooks Team

October 2018

carolyn from CCs Wireless Connections

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

Trial User

Pros

Fast Input of information, Invoice information input was good, price for beginners was right. And it was free.

Cons

Would not let me input my information for using a business checking tied to prepaid card. Must have a checking account only

October 2018

John from Jollibee

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Ease of use

Pros

The product is easy to use very very user friendly and it really convinient good over all point of sale

Cons

Its not free there are some options that needs to be added but there is not alot of it i love this app

October 2018

Serwa from Xclusive2Wear

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Easy to use!

Pros

This system is not complicated at all. Set up is a breeze. Very thorough directions. If you're not too tech savy, this isn't a headache at all.

Cons

So far so good! There's not much I can find wrong as yet. I use this for one of my businesses and it's a breeze.

September 2018

zubair khan from comsats university

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

great application and most reliable in working and easy to used in every environment.

I like so much that

Pros

Little slow in my system but the whole output of that software is helpful and overall efficiency is the best

Cons

most efficient, Reliable, easy to use and easy to learn for every one.

September 2018

Hannah from Flaming's

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Customer support

2 of 5

Functionality

3 of 5

September 2018

Don't waste your money

Pros

Quickbooks, on the financial side of things, is wonderful. The pos system can be integrated easily with your current QuickBooks.

Cons

It's very expensive for what you're getting. The system is very basic and is not mobile friendly. Very poor customer service.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

September 2018

QB Point of Sale Review

DIdn't require to be online as some other versions of a POS system do require. This is a nice feature as it is a pay one time not monthly.

Pros

Easy to adapt has two different screen settings that make it easy depending on your type of retail business that allows it easy to understand. If you are not a computer expert you can still feel smart using the POS software.

Cons

Price and if you do need to call for help, since it is a QB product support time is usually longer than you want. The support call time can be a problem if you have an issue with the POS system during normal operational hours.

August 2018

James from Xcobean

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Quickbooks POS is an easy to use solutions for selling goods in a store.

Pros

Easily integratable with Quickbooks accounting hence making accounting seamless.
It works well in selling of goods and services.
Supports tracking of inventory hence easy to know how your business is doing.

Cons

Not readily intergratabe with mobile payment solutions in Kenya
For small shops the price is a bit high.

August 2018

abdullah from Home Decor And Beyond

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

August 2018

A POS with your accountant in mind

Did indeed help us in accounting fees, layout was already preformatted and combined with accounting software and you’re good to go

Pros

It automatically organizes everything for you even if you’re the most unorganized person. Almost like having an accountant as your assistant.

Cons

Marketing features are very basic like saving customer info, mass email, and text messaging as well.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Functional not pretty, gets the job done

Overall gets the job done.

Pros

Has customization - we have a quick pick category for most commonly bought items.
Has useful features like reports, storing customer info, purchase orders.

Cons

It isn't very user friendly - have to x out of windows to get back to selling. User interface is ugly and in general a bit clunky. Could be user error... but nothing seems to scan once entered.

Response from Intuit of Intuit

Replied August 2018

Thanks for taking the time out to leave us your honest review. While I'm glad the customization options have lent a lot to the functionality you enjoy, I want to make sure you can easily navigate the software. The Resource Center is a awesome outlet in that aspect, and there's one made for POS at https://quickbooks.intuit.com/point-of-sale/customer-resource-center/. You'll find a ton of tutorial and guided videos there, as well as advice on the small business and retail fundamentals. The info above will help streamline your workflow, but I want to make your voice is heard when it comes to your suggestions about the interface. We love hearing how we can improve, as the engineers default to customer ideas when drumming up new features. Could you send me your feedback in an email (QBCares@Intuit.com)? I can forward your comments to the Development Team. This way, I can also take a look at the issue you've had with scanning and provide a fix one-on-one. Jess, The QuickBooks Team

July 2018

Ed from Talley Metal Supply

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Using outdated version.

looking possibly to upgrade to V18.

Pros

Using Quickbooks Accounting, so integrates well. Feels a lot like Quickbooks Accounting so is easy to use.

Cons

We have V12, which is over five years old, and we could not get any help desk support for this older version.

July 2018

Weldon from Eric's Outdoor Furniture

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

July 2018

D cent POS software for the money but definitely could be better.

It runs my business

Pros

Seamless integration with Quickbooks and fairly simple setup as well as fairly inexpensive software are the best features.

Cons

Poor search features in make a sale and goofy differences between make a sale and sales order screens make it obvious that this is somewhat of an afterthought for QuickBooks.

Response from Intuit of Intuit

Replied July 2018

Happy Tuesday, Weldon. We love hearing about how we can improve the product, and interface suggestions are always very much appreciated. I'd be glad to pass your feedback along to the engineers directly, as they frequently review customer feedback when developing new features/enhancements. When you get a bit of downtime, please send your ideas to me in an email (QBCares@Intuit.com). I'll forward them on your behalf, and will keep a lookout for your message. In the meantime, I encourage you to explore the Point of Sale Resource Center at https://quickbooks.intuit.com/point-of-sale/customer-resource-center/. There you'll find expert advice, articles, and workflow tips on the small business fundamentals, with a focus on the Point of Sale product. Until we chat again, wishing you all the best! Jess, The QuickBooks Team

July 2018

Patrick from Redefined Technologies

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

Quickbooks POS customer support is spectacular.

Overall the software is great! The customer service makes up for the lack of explaining certain things during installation. A service rep spent hours on the phone helping repair the problem. She was wonderful. The absolute best customer service I've ever used!

Pros

Customer support from Quickbooks POS is by far my favorite thing about this software! Very helpful.

Cons

Functionality of this product was a bit hard to work out. Especially in the install process when installing Quickbooks POS Server. Explaining the server and client sides of the software better during installation process would.

July 2018

Jesse from NW Scuba LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Time saver

Pros

This system is very easy to use. I like the time it saves me as it integrates with QuickBooks Online, so know daily manual entries.
Great customer service.

Cons

I have a unique industry in which we offer classes, repairs, annual equipment service, rentals and retail. There is no work order, or rental functionality.

June 2018

Roxana from Outsource Healthcare Billing

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Easy to use

Pros

Great for small businesses and easy to use. Makes it easy for you to manage your invoices and payments from clients. The app is amazing because you can send invoices to your client within seconds. I highly recommend it for small business and huge business.

Cons

I would say nothing because it is simply easy of use and user friendly. I cannot say anything negative about this.

June 2018

Dan from Engstrom Enterprises

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

Nice software for getting the job done but can be slow at times

Pros

It offers a full feature point of sale product. It's ability to integrate with inventory and accounting make is a plus

Cons

Performance tended to suffer as more user got on. Also managing and recovering from backups was not always easy.

May 2018

Ray from Shoe Shi Boutique

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

May 2018

QuickBooks POS - not good for Retail, but anything else maybe

I generally liked the QB POS software and what it did for us, ... but we grew out of this. Ideally this would be great for a small business that had fixed assets that didn't change and if the SBO didn't want to pour out too much money for a POS.

Pros

1) They release a new product upgrade every other year so there is no need to update your computer software every year. The upgrades are not necessary, but upgrades to provide more features.
2) Everything is backed up to a single database file on the computer; so in the event of a computer crash as long as you're backing up the QBPOS db, you can re-install the software, re-point the db file and get going again.
3) It's easy to use and navigate.
4) Does not require internet connection if the internet goes down
5) Great reports
6) A great company, with solid reputation, with a good name brand product

Cons

1) Customer support is great, but you have to pay for it. I learned to reach out to 3rd party companies for Support. that seemed more eager and
2) Does not integrate with an online store presence. For our online store each time someone purchased something online we had to update our instore inventory; and vica-versa.
3) The software upgrade is a little pricey for 1 upgrade. I remember it was affordable for an upgrade for me; and we only had 1 POS computer & 1 seat. If we had 2 computers it would have been more expensive.
4) Constantly trying to add new inventory and remove old inventory was kind of a hassle. If your business had fixed assets then ideally this would be a good solution.
5) If your computer crashed or you need to get a new computer, you would have to setup the new computer and reinstall the software on the new computer along with the help of QB POS Tech Support. While this in itself wasn't bad it was trying to schedule a time that they were open and the store wasn't open so I could fix this.

May 2018

Jennifer from Ben Built Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great software for our business needs.

Pros

It is a great software tools to not only track our business finances, but also our customers, vendors, and employees easily on 1 site.

Cons

Only 1 user can work the program at a time and then the file must be backed up each time for another use to log in. We tried the online version and did not like it so when we went back to the desktop program 5 months later, we had to back track months of data.