Microsoft Dynamics Retail Management System Software


Retail business activities can be successfully automated with Microsoft Dynamics Retail Management System (RMS). Originally QuickSell 2000, the MS RMS system allows for effortless checkout with its point of sale application, successful marketing initiatives with customer relationship management (CRM), and stock level control with inventory management.

Microsoft POS software is best for small to medium-sized retail businesses. The system is customized for most specialty retailers, but not strongly for service and hospitality specialties. Examples of strong specialties include apparel stores, gift stores, furniture stores, office supply stores and bookstores.

RMS is offered in two different packages. Store Operations is customized for individual retail stores, and Headquarters is best for retailers that operate multiple stores and want to analyze data from one headquarter location.

“Store Operations” includes POS, CRM, inventory control, and employee management applications. If users are more focused on reporting and performance analytics, “Headquarters” can access data from all other users.

Microsoft Retail Management Software can be run by users on Windows XP/2000, Windows Embedded for Point of Service, Windows Vista, or Windows Server 2003.

Supported Operating System(s):
Windows 8

37 Reviews of Microsoft Retail Management System

Showing 1 - 20 of 37

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  • Mary Love from JWS

    Specialty: Manufacturing & wholesale

    Number of employees: 51-200 employees

    July 2018

    Nice software indeed!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    As a medium-size business, this software really helps in terms of monitoring and scheduling purposes which is efficient in every way.

    Cons

    Having trouble when multiple tabs are open. Not sure if my PC or just the app is not intended for multi-tasking.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jesus from Dio Implant Philippines Inc

    Specialty: Other specialty retailer

    Number of employees: 51-200 employees

    July 2018

    Efficient Inventory Management tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    using Microsoft Retail Management System play a very important role in keeping stock level of our dentures

    Cons

    You have to really invest a long period of time for training or learning its features for you to be able to maximize it's functionality

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • beveryly from Advance Computer Forms Inc.

    Specialty: Manufacturing & wholesale

    Number of employees: 201-500 employees

    July 2018

    A highly recommended software for retail management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    * very efficient to use in handling and monitoring of stocks
    * useful in identifying stocks that is priority or urgent need to re-order

    Cons

    * except the significant training you need to obtain first prior to use it effectively, the product is very efficient.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • gino from tfpg

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    June 2018

    dynamics retail

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Features, functions and integration with ecommerce, banking, and qb financial increasing accuracy and reducing efforts in a secure manner

    Cons

    Dynamics retail rms is end of like, but is a very stable solution. With end of life new development has been halted.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Dindo from Magnifico Jeans Inc

    Specialty: Other specialty retailer

    Number of employees: 201-500 employees

    May 2018

    Supply Chain Connectors

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it's very helpful and easy to use.

    Pros

    I like the most with this product is that it give sales feedback instantly, it also
    give information regarding customers and inventory.

    Cons

    So far, I don't see any issue with this product, but there is still a room for improvement on some features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Elizabeth from Raffinata

    Specialty: Apparel & fashion

    Number of employees: 1 employee

    October 2017

    I have really enjoyed using MS Dynamics RMS POS but am sad to hear it is no longer supported

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use, tracks inventory and sales and pretty much everything I need it to do. It also has great reports.

    Cons

    It is no longer supported and so if the system ever permanently fails/crashes I am in trouble. I thought I had permanently lost it this past year, but thankfully we were able to get it up and going again on our own.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jason from Kilgore's Medical Pharmacy

    Specialty: Pharmacy

    Number of employees: 51-200 employees

    August 2017

    Only use if you like software crashing

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The software is easy to use for front line staff and is simple to train. Robust reporting capabilities. From the admin side, it does 95% of the things we'd like it to do.

    Cons

    Crashing, crashing, crashing. We've had the software in place for over 7 years and it's been one of the highest areas of complaints from employees because of the frequency of crashing. The system freezes, won't respond, and then is forced to restart. In retail, checkout speed affects both profitability and customer satisfaction, so adding 2 to 3 minutes of "I'm sorry, my register just crashed..." isn't helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Andrew from Lenz Arts, Inc.

    Specialty: Antiques / art

    Number of employees: 11-50 employees

    April 2017

    Long in the tooth

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    RMS is very stable. I've never seen it crash in the 4 years we've had it in our retail store. BUT, it's on track to be discontinued by Microsoft and it shows. They only have made minor tweaks and no serious updates since we got it. The interface is "1980s" in places and some reports you'd expect to be included are not. Times you'd expect to drill down, you can't.

    Pros

    Super stable
    Reasonably priced
    Somewhat flexible
    Standard SQL database

    Cons

    Being discontinued
    Old interface and graphics
    Marginal support from Microsoft
    Needs broader selection of standard reports
    Can't always drill down when you want to

  • Linda from Once upon a time, LLC

    Specialty: Other specialty retailer

    July 2016

    I have been a user of Microsoft RMS POS since 2008.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    This system has depth.. It allows you to track your numbers with numerous reports.

    Cons

    I wish the system would allow you to merge customers and history. I would like to be able to delete old inventory items from the database without deleting history. I am disappointed it has not upgraded to a cloud version. I have two stores and even if I purchase the program to link the two stores, it is not in the cloud.

  • Gessin from WeAreWholesale.com

    Specialty: Electronics & appliances

    March 2015

    Microsoft RMS has far exceeded our expectations!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The best part of the Microsoft RMS is how easy it is to set up and start using. Within an hour we had everything registered and running without any issues. We called support to assist with a custom install and they were extremely quick and precise.

    Cons

    This is not recommended for enterprise businesses. Small and mid-size is what benefits the best. That would be our only complaint - the scalability of the product.

  • sam from Evolution Motors

    Specialty: Auto & parts dealer

    January 2015

    MS retail system

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I have been using Microsoft RMS for seven months. Overall, the product is really good. It is better because of the Microsoft partner that I use for support. The software is very flexible, if you know how to use it. Our partner has been able to tweek the software to meet almost every need. We use almost every possible feature. We have a website and ship internationally, four retail stores, open house accounts for customers, use gift cards and transfers from one store to another. We have had a few issues; however, our partner has helped us work out most of them so far and is still working on the few that we have. He has customized this to meet our needs. Out of the box, I don't think we would get the same results.

    Cons

    It's limited in what it can do. Basic functions are omitted, and if you want something fixed, most of the time they say that cannot be done because it is hard-coded. It crashes once in a while, and even after install, they still cannot get credit voucher to load a year later.

  • Jeremy from Woodbridge Consulting

    Specialty: e-Commerce

    January 2015

    Quite good product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The size of vendor means less risk of failure. It gives more safety to us.

    Cons

    It's all a bit clumsy. It could have been put together better.

  • john from Cascade

    Specialty: Industrial supplies & machinery

    January 2015

    manager IT

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This is a great product, and it's cost effective. The vendor is very helpful and has good reputation.

    Cons

    There is not much we dont like about this product. One draw back is the user-friendliness.

  • Rodrigo from Bola Top Futebol

    Specialty: Sporting goods

    December 2014

    Very helpful

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easiness to use the system to be able to organize all the goods, cash flow, etc

    Cons

    It's not very accessible because of price and also because you cannot find it anywhere.

  • Karl from Dearbon Inc.

    Specialty: Restaurant

    December 2014

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use. Great user interface. Customizable interface.

    Cons

    Slow support response. Inadequate troubleshooting assistance.

  • Harry from MicroWarranty

    Specialty: e-Commerce

    December 2014

    First time using software of this nature

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It works decently, and support was good, with swift response to our needs.

    Cons

    It was costly, and installation and training were a headache but done professionally.

  • Marc from Counseling Associates

    Specialty: Health & personal care

    December 2014

    Reliable POS Solutions

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I enjoy Microsoft products, so the Retail Management System was immediately implemented when needed for my side project.

    Cons

    Nothing because Microsoft is a reputable company with advanced computing products.

  • Misha from NBC

    Specialty: Full service

    December 2014

    Solid product; does what it needs to do

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Always reliable. Microsoft is a company you can always trust.

    Cons

    Nothing, I can always trust Microsoft software to do what I need it to do.

  • Matt from SNSI

    Specialty: Full service

    December 2014

    Simple, easy to use; pretty regular updates

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's easy to use; the vendor is stable and should be around for a long time. The product is solid.

    Cons

    Sometimes, updates are slow to be released based on the number of customers the vendor supports on this platform.

  • Michael from BU

    Specialty: Sporting goods

    December 2014

    Review of Microsoft retail system

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I trust the Microsoft name. They have good support. The system works well with our system and is easy to use.

    Cons

    It's expensive.Tthere are many other cheaper options out there that we may eventually consider.

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