Clover POS Software


 

Clover is an integrated point-of-sale system with custom hardware designed for several types of retailers. The program is available in both web-based and server-based deployment versions and offers a mobile POS option in addition to countertop units. 

With Clover, businesses are able to run thousands of transactions safely and securely, access reports on a merchant dashboard remotely, and manage their inventory through a single solution. Clover replaces cash registers, terminals, receipt and label printers, and barcode scanners and allows businesses to read Chip and PIN cards, swipe credit cards, and process Apple Pay and other mobile payment apps. Additionally, the program integrates with QuickBooks to help streamline the accounting process, includes a time clock to track clock-in and clock-outs, and manages purchase orders and vendor maintenance.

 

Supported Operating System(s):
Web browser (OS agnostic), Windows 10

34 Reviews of Clover POS

Showing 1-20 of 34

 

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Ryan from ALL MY EX'S
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Clover I need some help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have your POS system and I need your help to setup my system

Pros

Your system is good to use and functional

Cons

CANNOT get any tech support

 
 

joseph from O'Faolains
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Easy to use. works great for my bar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Pros

This pos works great at my bar i like the detailed reporting makes it easy for stock taking also mobile unit is awesome

Cons

needs to be online.otherwise not much other than it needing to be constantly connected to the inbternet

 
 

Sylvia from Leet Vaping LLC dba Leet Vape
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Clover Pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support

From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with the small screen. To increase quantity you have to go to another screen and then back again, more time, If one person does a price check by entering an item because a customer wants the total with tax, even though you delete the item, or clear open order, if a second sales person then logs in to check someone out the order still reads with the first person doing the sale even though they logged out. From the dashboard side, no ability to print many things such as transfer slips from HQ to the other 3 stores, once it is transferred it is on the screen until the store accepts the item in, after that the info is gone, and you cannot access for questions, etc. the lack of alphabetical order on many functions, the tax functions, if you use different tax rate for each of our 3 taxing authorities, as we did (and would prefer) say you have 10,000. in sales, 3 tax rates, when they are done separately the total income would then become 30,000.00, so many of the reports are not accurate as they read.

Pros

clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things

Cons

to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming

 
 

Misty from Pizza dimeo
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support
Pros

Fast easy cool design mobile devices ! It doesn't run off communication with other computers like our previous system, it runs alone , communicates via internet like an app, so this makes for no interruptions in device like previous system . If we had one computer down with old system it would stop business but this system runs smooth with one computer shit down or turned off , doesn't stop us !

Cons

Wifi dependent it does depend on internet to run , unless you download the At and t service to your mobiles but we have excellent service here so that's rarely and issue , but like I said there is a way around that prob with the at&t download I just am cheap

 
 

Nathali from Rebel Toad Brewing Co.
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Shopping Cart Based POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We leased the Clover because our rep told us we would be able to open tabs and not need the card to close out. This was untrue. Also, you need to purchase everything such as insights and e-commerce sync that other Pos come with.

Pros

It looks great on display.

Cons

Needing to buy apps that should come with the basic package.

Advice to Others

Not for bar/taproom.

 
 

Robert from Ana's Corner Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great for small restaurant/cafe

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Overall for the price of the system it is a good value for the system. They are consistently updating and adding new apps.

Pros

Easy to use, small, convenient

Cons

Can't separate server checks

 
 

Sebastian from Priv8Car
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Beware of Clover

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

If you have the option to use a different service do so before you regret it. I was signed up for them as a complementary (obligatory) package of my checking account. Their service is unreliable. My business had to start using PayPal (I'm not getting paid to mention them). Clover services were masked underneath the bank's "Merchant Service". Once their service proved useless I tried closing the account to find out there is a fee for early termination or a monthly fee that I need to pay until the 3-year contract ended. The contract went on as the bank account forced me to maintain it. Two months before the 3-year contract ended they charge the termination fee. Now I'm stuck in their collection department which is efficient, unlike their customer service.

Advice to Others

If you have the option to use a different service do so before you regret it.

 
 

Marla from Next DOOR Consignment, antiques, and gifts
Specialty: Consignment
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Love this system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

This is the easiest POS system ever to train younger employees on. It is so similar to IPad that they catch on immediately.

Pros

Simplicity!!

Cons

Nothing

Advice to Others

What are you waiting on, Takes care of everything.

 
 

Harry from Cross-Eyed Cricket
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Heavy Handed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
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Support

First all it is important to note that once you sign an agreement with a Clover provider, the hardware and processor is locked forever. If you pay cash upfront, you won't be locked in to paying, but you still cannot switch merchant service or sell the hardware; thus the hardware is all but worthless. The overall Clover support is TERRIBLE! The Clover System is relatively easy to implement and use. It works fine for low volume businesses.

Pros

Pretty easy to use.

Cons

Poor customer service. Must add on third party apps to make the system usable. Some of the third party apps are expensive. Some of the apps will mess up your entire system; it doesn't seem like Clover tests the apps prior to publising.

Advice to Others

Look at other alternatives. Buy the hardware upfront or you will be obligated to pay for many years!

 
 

SHIREN from nnnliquor store
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

clover pos is the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

Very easy no hassle keep the all report
you can see online

 
 

Dee from Jack's Pour House, Inc.
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

POS Geared For A Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
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The concept is amazing for a small business. Results are satisfying to a point. Human error is almost erased when entering a product sold. The downfall is customizing the POS system to a specific business and getting the Tech help to do it.

Pros

Sales increased.

Cons

It's functionality for my business.

Advice to Others

Shop for these systems and ask questions. Will you set this system up for me...do you have 24/7 tech support and can you customize this to my business.

 
 

Alisha from Dayhome
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Unsatisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

The program itself is easy to use, however for having a large inventory the system is SLOW and the customer support team is YOURSELF! No one answers calls or emails.... the system has some potential but needs a lot of work. Sorry I will not use again for my current store.

 
 

laura from B!G DEALS Liquidation Outlet
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Clover for retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

Very disappointed with the system. For a retail store, the system lacks in several areas. The process for updating large quantities of inventory is not very user friendly, the system is unable to track inventory for returns and exchanges, we don't have the ability to view inventory transactions and see the history of an item. The system continually has problems processing payments on the mini requiring us to use the swipe feature on the clover, which is not recommended by clover. It seems most of the retail features are an additional app fee, making the somewhat affordable system no longer affordable with all the 'additional charges'. The printer required by the software doesn't allow us to customize our labels so we are forced to use another program to print our price labels (which requires another step in our inventory management department).

Advice to Others

I would not recommend for retail use, very limited capabilities of what the system can do.

 
 

Katarina from Norwood restaurant
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Clover

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We got Clover POS terminal for our diner. We added Clover mini and we took down old kitchen wheel and replaced it with printer connected to POS system. Could not be happier with our choice. System upgrades by itself with no extra charge. At the beginning we spent quite some time on the phone with support. I am proficient user of Aloha and system was new to us. eryone was very helpful. Tech team was able to log in with our permission into system and fix or adjust anything and everything we needed. Without additional chargers.
Only thing we don't like about it is emloyees are able to open tables and access other functions without being clocked in. They r able as well access each others tables. We keep a close eye on the floor however with a larger operation I can see this being a sourse of problems.
Tracking sales, number of items sold, average ticket size, accurate reporting is a breeze.
Overall its a great system for the price we paid compared to other restaurant POS Systems out there.

Pros

Very self explanatory.
User friendly.
Intuitive.

Cons

Employees able to access each others tables.
Employees able to access functions without being clocked in.

Advice to Others

Great product for great price.
Would by it again.

 
 

Michael from Duke's Southern Table
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Very easy to use, but last robust reporting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is a great product. Very easy to use and easy to setup. My only complaint is that the reporting functionality is not very robust.

Pros

Very easy to use and easy to setup.

Cons

Reporting functionality needs to be ungraded a bit.

 
 

Keith from Fine Wine & liquor
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Horrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support

This product has no way to easily take care of doing return deposits for cans and bottles. You also can not do a return without a receipt or during a current transaction. Inventory is a pain in the neck and frankly backwards unless you buy a subscription for an app by a third party and then it is just backwards.

Pros

The customers think it is pretty and all info is in the cloud.

Cons

Inventory, order building and inputting purchase orders is a pain in the neck (even with third party apps) Doing returns is backwards as if who ever coded this has never been in small retail.

Advice to Others

Probably great for a non inventory store like a salon or restaurant.

 
 

Daniel from The wireless spot
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Clover P.O.S system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The clover is a great fit it seems for like bars and restaurants, but I do retail and it lacks a bit in that area. Its nice that it can clock in and out employees, and you can add costumers; but its also a bit complicated when one costumer wants to pay a part in cash and another part with a card, or when managing inventory for more than one store. Over all its good but I really wish it would be either more retail friendly or more standardise

Pros

Can clock in/out employees
Can add costumers to it
Can adjust the level for activities an employee can do with it

Cons

Not retail friendly
Hard to do a mix pay

 
 

Tamika from Takoma Park Alt Care
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I find clover to be very simple to use. You really do not have to read the directions it very self explanatory.

Advice to Others

Great for a retail business.

 
 

Terisina from Steep Me A Cup of Tea
Specialty: Other specialty retailer

September 2016

September 2016

The best thing I ever did for my company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

Initially when looking for a point of sale system it really needed to be easy to use and integrate from my old system. Aaron from Clover was great to work with and very very patient in answering all of my questions.

Likes Least

Honestly...NOTHING...overall this is a great inclusive product that you can change and modify to your liking. You can make it do what you need it to do. That is the best part...I was able to customize it and make it work for my unique business.

Recommendations

I approached Aaron with all of my scenarios I need to run on a daily basis. Different types of sales, purchasing, commissions for my employees, taxes and we went thru all of the likely outcomes thru the new software to make sure we were getting the same results in the end. That made a big difference for me. I knew it would work and I knew it was accurate.

 
 

Carol from Encore Dance Emporium
Specialty: Other specialty retailer

September 2016

September 2016

Clover not a choice for retail, very misrepresented and pricey

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Likes Least

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

Recommendations

Absolutely do your homework, read reviews on this system, talk to someone using the system in a similar environment and have them show you what it does and does not do. What I have read on other systems, watching demos of other systems and reading reviews, there are much cheaper better alternatives to the Clover system - especially for retail. Look for a program designed specifically for what you need.

 
 
 
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