Clover POS Software


 

Clover is an integrated point-of-sale system with custom hardware designed for several types of retailers. The program is available in both web-based and server-based deployment versions and offers a mobile POS option in addition to countertop units. 

With Clover, businesses are able to run thousands of transactions safely and securely, access reports on a merchant dashboard remotely, and manage their inventory through a single solution. Clover replaces cash registers, terminals, receipt and label printers, and barcode scanners and allows businesses to read Chip and PIN cards, swipe credit cards, and process Apple Pay and other mobile payment apps. Additionally, the program integrates with QuickBooks to help streamline the accounting process, includes a time clock to track clock-in and clock-outs, and manages purchase orders and vendor maintenance.

 

Supported Operating System(s):
Web browser (OS agnostic), Windows 10

15 Reviews of Clover POS

Showing 1-15 of 15

 

from Encore Dance Emporium
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

Clover not a choice for retail, very misrepresented and pricey

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Likes Best

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Likes Least

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

Recommendations

Absolutely do your homework, read reviews on this system, talk to someone using the system in a similar environment and have them show you what it does and does not do. What I have read on other systems, watching demos of other systems and reading reviews, there are much cheaper better alternatives to the Clover system - especially for retail. Look for a program designed specifically for what you need.

 

from LEH Soap Co
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Best POS we've ever bought

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Likes Best

Product set-up was a breeze. We took our inventory from old POS, put on flash drive and installed it right into out new Clover. Adding new products to inventory is simple. My staff needed minimal training. They're all thrilled with this new POS.
Fastest check out in all the years we've been using POS in our four stores. It takes up minimal counter space, so there's more room for impulse sales. It's very attractive on your counter.
Employees clock in and out on clover.
As the owner of the company, I can sign in remotely and see our sales in real time without disturbing my staff with phine calls.
Clover tracks inventory and gives many customizable reports.

Likes Least

I don't think there's anything we don't like about this machine.

Recommendations

I purchased my 4 Clover POS machines through my bank (Bank of America) after interviewing several providers. It was the most efficient way to buy. Amazon did not have them yet

 

from Angleton Roadhouse Inc.
Specialty: Bar / nightclub
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Had it 2 months now and cannot wait to return it to get my money back

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Likes Best

Not a thing, it came with 2 terminals is about the only thing I can good about it.

Likes Least

It is definitely not made for bars, no customization, slow slow slow, no end of short summaries. Vendor is BBVA Compass and they do not have clue about it and they cannot even customize it.A bar needs or my bar anyways needs fast system. You cannot even get a cash drawer open button.
IF YOU OWN A BAR THIS NOT THE SYSTEM FOR YOU..( have been the bar business now over 30 yrs)
You call them for help and they NEVER RETURN YOUR CALL or EMAIL

Recommendations

If you own a bar I would not waste my time with it..

 

from Winter Park Wine and Spirits
Specialty: Liquor store
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

We really like Clover, very user friendly

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Likes Best

Design, it looks great! The fact that EMV is all built in and they process those card much faster than any other place I've visited

Likes Least

I wish all of the apps in the app market were free

Recommendations

From our research, Clover was the least expensive and the most comprehensive

 

from Cobble Creek Group, LLC
Specialty: Restaurant
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Had higher expectations

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Likes Best

We are waiting for our contract to run out so we can switch to another POS system

Likes Least

We have to be honest and say, everything! It's interface isn't user friendly, the customer support sounds bothered when you call for help and the backend is so cumbersome.

Recommendations

This product is for very, very basic usage. If you want a system to do a lot more, spend the extra and get a full service system.

 

from Dr Fixit LLC
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Not very pleasant.

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Likes Best

I do not like the product. The vendor is not helpful and the customer service is not good.

Likes Least

There is not much that I do like about the product.

Recommendations

The software is not the best out there. If you are looking for something affordable then this is the route to go. However, if you are looking for something to better fit your needs as a retail store then I suggest looking for other software first.

 

from Pro Fix Phone Repair
Specialty: Electronics & appliances
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Works well, could be better.

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N/A

Likes Best

Very simple to use and looks good for customers. Gives the front counter a sleek, futuristic look.

Likes Least

No flash, locked down ecosystem, activation locks, and limited pos functionality

Recommendations

If you just need to swipe cards and count cash, this works great.

 

from Pro Fix Phone Repair LLC
Specialty: Wireless / cellular
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Phone Repair Store's review of Clover

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Likes Best

I like the way the Clover looks. Very sleek and modern. I am most impressed with the reporting features.

Likes Least

The Clover system just is not suited very well for a repair shop environment. Our employees found the easiest way to ring up customers was to create custom transactions and type in a description for each transaction.

I was very disappointed that the Clover is not able to play video. We had several promotional videos we would like to play for our customers, but were unable to do so on the Clover system. I hoped there would be an app that would play video.

I was also disappointed in the high price of the Quickbooks sync app. For this reason, I have to manually input everything into Quickbooks.

Recommendations

We learned the hard way that you cannot buy a used Clover system, only used accessories. We paid a lot of money for a used Clover system that we thought we could set-up with our information.

 

from Slidin' Dirty LLC
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Reporting inconsistent, support is minimal, labor scheduling is good.

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Likes Best

Homebase app is excellent for labor scheduling. Homebase allows us to add new employees, build their roles and add availability for each employee. Then when our schedule is completed, we can text out each employees individual schedules to their cell phones.

Likes Least

Downtime is frequent, support is minimal, reporting is inconsistent. Clover is a young and sleek POS, but their hardware is run on wifi and can continuously crash or fail to process tickets from the tablets. I understand that turning tables is faster in theory with electronic cloud based technology, but when a server must stand in front of a table and have difficulty modifying the order because of so many screens to touch through and new screens to load (and buffering is an issue at times), the 'speed' is lost. In addition to hardware issues (printer dying in the middle of dinner rush), the reporting is confusing and not helpful. Where is the daily sales summary? We pay our servers' credit card tips out through net cash sales and there is no way to track this in Clover. We use QuickBooks Online for accounting, and to "reduce data entry" QuickBooks works with Clover through a third party app called CommerceSync, another inconsistent tool. All in all, if you have a problem with anything listed above, and you call for support, you will be greeted with suggestions of other third party apps to buy to fix the problems.. these are not solutions, they are just ways for Clover to make more money.

Recommendations

If you are a merchandise/retail store, this may work for you. But Clover is not suited to operate mid to high volume restaurants.

 

from Smart Berry
Specialty: Wireless / cellular
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Awesome Clover

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Likes Best

Quality and speed are awesome as well as affordable pricing

Likes Least

built in barcode scanner camera doesn't work very well

Recommendations

more business category beside of restaurant like cellular phone busness

 

from Clauset Boutique
Specialty: Apparel & fashion
Number of employees: 1 employee Employees number: 1 employee

Disappointed in the makers of Clover

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N/A

Likes Best

I like the clean line from Clover, but don't like the service....Clover was bought by First Data and you can't change processing company !!

Likes Least

That I was not able to change credit card processor and at the time Wells Fargo recommended to buy Clover .....it wasn't EMV ready!

Recommendations

Make sure you get what was promised, don't trust anyone but yourself!

 

from Daawat
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Good, Great and very user friendly

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Likes Best

Ease of use and all the apps are very customer friendly

Likes Least

Pricing is little bit high compared to other market products

Recommendations

Look for the cool features the application delivers. Add on Apps are really easy to use.

 

from Wow west orange wings
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

I need more support with this system. I need more tutorials that im no

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Likes Best

It seeems like it has a lot of features to help u but too many and u get lost in the scuffle of teying to find things. Or i dont have all the time to dedicate thats necessary.

Likes Least

No 24 hour real support all systems r set up differently

Recommendations

Know exactly what your needs r before u purchase any system

 

from Wind Over Water
Specialty: Sporting goods
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Very happy with Clover

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Likes Best

I love clover! The pos is very user friendly and the support is always very easy to get ahold of and helpful!

Likes Least

honestly, I haven't found anything wrong with this product!

Recommendations

I would recommend this product! It's easy to use, it has every feature you could think of and the support staff is always helpful!

 

from DKL Enterprises
Specialty: Franchise
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Easy to use and aesthetically pleasing

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Likes Best

The product is easy to use and the application add ons are a great feature.

Likes Least

The inventory management component could be more sophisticated

Recommendations

Explore the software like you would the first day you get a new smartphone or tablet

 
 
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