Clover POS Software


 

Clover is an integrated point-of-sale system with custom hardware designed for several types of retailers. The program is available in both web-based and server-based deployment versions and offers a mobile POS option in addition to countertop units. 

With Clover, businesses are able to run thousands of transactions safely and securely, access reports on a merchant dashboard remotely, and manage their inventory through a single solution. Clover replaces cash registers, terminals, receipt and label printers, and barcode scanners and allows businesses to read Chip and PIN cards, swipe credit cards, and process Apple Pay and other mobile payment apps. Additionally, the program integrates with QuickBooks to help streamline the accounting process, includes a time clock to track clock-in and clock-outs, and manages purchase orders and vendor maintenance.

 

Supported Operating System(s):
Web browser (OS agnostic), Windows 10

29 Reviews of Clover POS

Showing 1-20 of 29

 

from Ana's Corner Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Great for small restaurant/cafe

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Value for Money

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Overall for the price of the system it is a good value for the system. They are consistently updating and adding new apps.

Pros

Easy to use, small, convenient

Cons

Can't separate server checks

 
 

from Priv8Car
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Beware of Clover

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If you have the option to use a different service do so before you regret it. I was signed up for them as a complementary (obligatory) package of my checking account. Their service is unreliable. My business had to start using PayPal (I'm not getting paid to mention them). Clover services were masked underneath the bank's "Merchant Service". Once their service proved useless I tried closing the account to find out there is a fee for early termination or a monthly fee that I need to pay until the 3-year contract ended. The contract went on as the bank account forced me to maintain it. Two months before the 3-year contract ended they charge the termination fee. Now I'm stuck in their collection department which is efficient, unlike their customer service.

Advice to Others

If you have the option to use a different service do so before you regret it.

 
 

from Next DOOR Consignment, antiques, and gifts
Specialty: Consignment
Number of employees: 2-10 employees Employees number: 2-10 employees

Love this system!

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This is the easiest POS system ever to train younger employees on. It is so similar to IPad that they catch on immediately.

Pros

Simplicity!!

Cons

Nothing

Advice to Others

What are you waiting on, Takes care of everything.

 
 

from Cross-Eyed Cricket
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

Heavy Handed

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First all it is important to note that once you sign an agreement with a Clover provider, the hardware and processor is locked forever. If you pay cash upfront, you won't be locked in to paying, but you still cannot switch merchant service or sell the hardware; thus the hardware is all but worthless. The overall Clover support is TERRIBLE! The Clover System is relatively easy to implement and use. It works fine for low volume businesses.

Pros

Pretty easy to use.

Cons

Poor customer service. Must add on third party apps to make the system usable. Some of the third party apps are expensive. Some of the apps will mess up your entire system; it doesn't seem like Clover tests the apps prior to publising.

Advice to Others

Look at other alternatives. Buy the hardware upfront or you will be obligated to pay for many years!

 
 

from nnnliquor store
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

clover pos is the best

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Very easy no hassle keep the all report
you can see online

 
 

from Jack's Pour House, Inc.
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

POS Geared For A Small Business

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The concept is amazing for a small business. Results are satisfying to a point. Human error is almost erased when entering a product sold. The downfall is customizing the POS system to a specific business and getting the Tech help to do it.

Pros

Sales increased.

Cons

It's functionality for my business.

Advice to Others

Shop for these systems and ask questions. Will you set this system up for me...do you have 24/7 tech support and can you customize this to my business.

 
 

from Dayhome
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

Unsatisfied

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The program itself is easy to use, however for having a large inventory the system is SLOW and the customer support team is YOURSELF! No one answers calls or emails.... the system has some potential but needs a lot of work. Sorry I will not use again for my current store.

 
 

from B!G DEALS Liquidation Outlet
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

Clover for retail

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Very disappointed with the system. For a retail store, the system lacks in several areas. The process for updating large quantities of inventory is not very user friendly, the system is unable to track inventory for returns and exchanges, we don't have the ability to view inventory transactions and see the history of an item. The system continually has problems processing payments on the mini requiring us to use the swipe feature on the clover, which is not recommended by clover. It seems most of the retail features are an additional app fee, making the somewhat affordable system no longer affordable with all the 'additional charges'. The printer required by the software doesn't allow us to customize our labels so we are forced to use another program to print our price labels (which requires another step in our inventory management department).

Advice to Others

I would not recommend for retail use, very limited capabilities of what the system can do.

 
 

from Norwood restaurant
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

Clover

Ease-of-use

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Value for Money

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We got Clover POS terminal for our diner. We added Clover mini and we took down old kitchen wheel and replaced it with printer connected to POS system. Could not be happier with our choice. System upgrades by itself with no extra charge. At the beginning we spent quite some time on the phone with support. I am proficient user of Aloha and system was new to us. eryone was very helpful. Tech team was able to log in with our permission into system and fix or adjust anything and everything we needed. Without additional chargers.
Only thing we don't like about it is emloyees are able to open tables and access other functions without being clocked in. They r able as well access each others tables. We keep a close eye on the floor however with a larger operation I can see this being a sourse of problems.
Tracking sales, number of items sold, average ticket size, accurate reporting is a breeze.
Overall its a great system for the price we paid compared to other restaurant POS Systems out there.

Pros

Very self explanatory.
User friendly.
Intuitive.

Cons

Employees able to access each others tables.
Employees able to access functions without being clocked in.

Advice to Others

Great product for great price.
Would by it again.

 
 

from Duke's Southern Table
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

Very easy to use, but last robust reporting.

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This is a great product. Very easy to use and easy to setup. My only complaint is that the reporting functionality is not very robust.

Pros

Very easy to use and easy to setup.

Cons

Reporting functionality needs to be ungraded a bit.

 
 

from Fine Wine & liquor
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

Horrible support

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This product has no way to easily take care of doing return deposits for cans and bottles. You also can not do a return without a receipt or during a current transaction. Inventory is a pain in the neck and frankly backwards unless you buy a subscription for an app by a third party and then it is just backwards.

Pros

The customers think it is pretty and all info is in the cloud.

Cons

Inventory, order building and inputting purchase orders is a pain in the neck (even with third party apps) Doing returns is backwards as if who ever coded this has never been in small retail.

Advice to Others

Probably great for a non inventory store like a salon or restaurant.

 
 

from The wireless spot
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

Clover P.O.S system

Ease-of-use

Functionality

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Customer Support

Value for Money

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The clover is a great fit it seems for like bars and restaurants, but I do retail and it lacks a bit in that area. Its nice that it can clock in and out employees, and you can add costumers; but its also a bit complicated when one costumer wants to pay a part in cash and another part with a card, or when managing inventory for more than one store. Over all its good but I really wish it would be either more retail friendly or more standardise

Pros

Can clock in/out employees
Can add costumers to it
Can adjust the level for activities an employee can do with it

Cons

Not retail friendly
Hard to do a mix pay

 
 

from Takoma Park Alt Care
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

Easy to use

Ease-of-use

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Value for Money

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I find clover to be very simple to use. You really do not have to read the directions it very self explanatory.

Advice to Others

Great for a retail business.

 
 

from Steep Me A Cup of Tea
Specialty: Other specialty retailer

The best thing I ever did for my company!

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Likes Best

Initially when looking for a point of sale system it really needed to be easy to use and integrate from my old system. Aaron from Clover was great to work with and very very patient in answering all of my questions.

Likes Least

Honestly...NOTHING...overall this is a great inclusive product that you can change and modify to your liking. You can make it do what you need it to do. That is the best part...I was able to customize it and make it work for my unique business.

Recommendations

I approached Aaron with all of my scenarios I need to run on a daily basis. Different types of sales, purchasing, commissions for my employees, taxes and we went thru all of the likely outcomes thru the new software to make sure we were getting the same results in the end. That made a big difference for me. I knew it would work and I knew it was accurate.

 
 

from Encore Dance Emporium
Specialty: Other specialty retailer

Clover not a choice for retail, very misrepresented and pricey

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Likes Best

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Likes Least

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

Recommendations

Absolutely do your homework, read reviews on this system, talk to someone using the system in a similar environment and have them show you what it does and does not do. What I have read on other systems, watching demos of other systems and reading reviews, there are much cheaper better alternatives to the Clover system - especially for retail. Look for a program designed specifically for what you need.

 
 

from LEH Soap Co
Specialty: Other specialty retailer

Best POS we've ever bought

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Likes Best

Product set-up was a breeze. We took our inventory from old POS, put on flash drive and installed it right into out new Clover. Adding new products to inventory is simple. My staff needed minimal training. They're all thrilled with this new POS.
Fastest check out in all the years we've been using POS in our four stores. It takes up minimal counter space, so there's more room for impulse sales. It's very attractive on your counter.
Employees clock in and out on clover.
As the owner of the company, I can sign in remotely and see our sales in real time without disturbing my staff with phine calls.
Clover tracks inventory and gives many customizable reports.

Likes Least

I don't think there's anything we don't like about this machine.

Recommendations

I purchased my 4 Clover POS machines through my bank (Bank of America) after interviewing several providers. It was the most efficient way to buy. Amazon did not have them yet

 
 

from Angleton Roadhouse Inc.
Specialty: Bar / nightclub

Had it 2 months now and cannot wait to return it to get my money back

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Likes Best

Not a thing, it came with 2 terminals is about the only thing I can good about it.

Likes Least

It is definitely not made for bars, no customization, slow slow slow, no end of short summaries. Vendor is BBVA Compass and they do not have clue about it and they cannot even customize it.A bar needs or my bar anyways needs fast system. You cannot even get a cash drawer open button.
IF YOU OWN A BAR THIS NOT THE SYSTEM FOR YOU..( have been the bar business now over 30 yrs)
You call them for help and they NEVER RETURN YOUR CALL or EMAIL

Recommendations

If you own a bar I would not waste my time with it..

 
 

from Winter Park Wine and Spirits
Specialty: Liquor store

We really like Clover, very user friendly

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Likes Best

Design, it looks great! The fact that EMV is all built in and they process those card much faster than any other place I've visited

Likes Least

I wish all of the apps in the app market were free

Recommendations

From our research, Clover was the least expensive and the most comprehensive

 
 

from Cobble Creek Group, LLC
Specialty: Restaurant

Had higher expectations

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Likes Best

We are waiting for our contract to run out so we can switch to another POS system

Likes Least

We have to be honest and say, everything! It's interface isn't user friendly, the customer support sounds bothered when you call for help and the backend is so cumbersome.

Recommendations

This product is for very, very basic usage. If you want a system to do a lot more, spend the extra and get a full service system.

 
 

from Dr Fixit LLC
Specialty: Other specialty retailer

Not very pleasant.

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Likes Best

I do not like the product. The vendor is not helpful and the customer service is not good.

Likes Least

There is not much that I do like about the product.

Recommendations

The software is not the best out there. If you are looking for something affordable then this is the route to go. However, if you are looking for something to better fit your needs as a retail store then I suggest looking for other software first.

 
 
 
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