Best Customer Engagement Software of 2026 - Page 3
Updated April 24, 2025 at 2:35 PM
Written by Supriya Deka
Market Research Specialist
Edited by Caroline Rousseau
Senior Editor
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Salesforce Retail CRM is a retail management system designed to help eCommerce businesses identify customers’ requirements and d...Read more about Salesforce for Retail
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Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how enterprises ...Read more about yellow.ai
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Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their mode...Read more about Simplify360
Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets ...Read more about Pipedrive
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Mosaicx uses conversational AI to create an agent-like experience, creating fast, easy, personalized service experiences, result...Read more about Mosaicx
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include m...Read more about Zoho Desk
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Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human...Read more about Intercom
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Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and e...Read more about Dixa
Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operations across...Read more about Sparkcentral
Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account hold...Read more about Canny
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The Intouch Insight CX PLatform is a cloud-based solution designed to help multi-location businesses in retail, F&B and hospital...Read more about Intouch Insight CX Platform
Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchp...Read more about Freshdesk
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LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly o...Read more about Conversational Cloud
Spotler CRM is an easy to use cloud CRM system designed for small and mid-sized organizations, yet also perfect for larger teams...Read more about Spotler CRM
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Landbot is a no-code AI Agent builder designed for revenue teams who need autonomous, high-converting lead workflows without eng...Read more about Landbot
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ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experi...Read more about ServiceNow Customer Service Management
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Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experie...Read more about Sprinklr
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Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Cen...Read more about Vivantio
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Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, th...Read more about Kommo
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Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adopt...Read more about Totango
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ClearSlide is a web-based sales engagement platform intended to help increase sales teams’ efficiency and close deals. The solut...Read more about ClearSlide
Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, intera...Read more about Genesys Cloud CX
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Adobe Marketo Engage is a powerful, scalable, and marketer-friendly marketing automation solution that enables brands to create ...Read more about Marketo Engage
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At last, a CRM solution that truly adapts to your needs! Our mission is to help each company or organisation succeed by helping...Read more about Efficy CRM
Salesforce Marketing Cloud is a marketing platform designed to help businesses personalize customer engagement across the entire...Read more about Salesforce Marketing Cloud
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