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Telemedicine Software


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drchrono EHR logo
 
drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
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drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
 
AdvancedMD logo
 
AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and... Read More
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AdvancedMD is an integrated medical software suite for independent practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and... Read More
 
athenahealth EHR logo
 
athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other... Read More
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athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other... Read More
 
PrognoCIS by Bizmatics logo
 
PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More
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PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More
 
Compulink logo
 
Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More
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Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More

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Kareo Clinical EHR logo
 
Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm... Read More
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Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm... Read More
 
Therabill logo
 
Therabill is a HIPAA- and ARRA-compliant web-based electronic billing and documentation software that enables mental and behavioral health specialists as well as speech therapy practices to submit claims, manage schedules, enter treatment... Read More
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Therabill is a HIPAA- and ARRA-compliant web-based electronic billing and documentation software that enables mental and behavioral health specialists as well as speech therapy practices to submit claims, manage schedules, enter treatment... Read More
 
Greenway Health Prime Suite logo
 
Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system.... Read More
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Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system.... Read More
 
CareCloud Charts logo
 
CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and... Read More
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CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and... Read More
 
RxNT logo
 
RxNT offers a suite of cloud-based solutions including RxNT|EHR, RxNT|eRx, and RxNT|PM. These three solutions are available for purchase in standalone form or within an integrated suite and are accessible on any connected mobile device... Read More
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RxNT offers a suite of cloud-based solutions including RxNT|EHR, RxNT|eRx, and RxNT|PM. These three solutions are available for purchase in standalone form or within an integrated suite and are accessible on any connected mobile device... Read More

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eClinicalWorks logo
 
eClinicalWorks is an integrated suite of electronic health records (EHR), practice management, patient engagement, tele-visits, population health, care coordination and analytics. On-premise and cloud based deployments are both available. eClinicalWorks... Read More
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eClinicalWorks is an integrated suite of electronic health records (EHR), practice management, patient engagement, tele-visits, population health, care coordination and analytics. On-premise and cloud based deployments are both available. eClinicalWorks... Read More
 
Azalea Health logo
 
Azalea Health offers a collection of medical solutions for a variety of specialties. Providing a cloud-based EHR, practice management software, revenue cycle management, and more, Azalea products bring together a practice's medical... Read More
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Azalea Health offers a collection of medical solutions for a variety of specialties. Providing a cloud-based EHR, practice management software, revenue cycle management, and more, Azalea products bring together a practice's medical... Read More
 
Office Practicum logo
 
Office Practicum by Connexin Software was built by physicians to provide an integrated electronic health record (EHR) and practice management solution. The system offers appointment scheduling, clinical documentation management, comprehensive... Read More
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Office Practicum by Connexin Software was built by physicians to provide an integrated electronic health record (EHR) and practice management solution. The system offers appointment scheduling, clinical documentation management, comprehensive... Read More
 
Modernizing Medicine's EMA™ EHR System logo
 
Modernizing Medicine offers a data-driven EHR system, EMA™. EMA is available for dermatology, ophthalmology, orthopedics, otolaryngology, urology, plastic surgery, pain medicine and gastroenterology practices. The native iPad application... Read More
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Modernizing Medicine offers a data-driven EHR system, EMA™. EMA is available for dermatology, ophthalmology, orthopedics, otolaryngology, urology, plastic surgery, pain medicine and gastroenterology practices. The native iPad application... Read More
 
ClinicTracker Connect logo
 
ClinicTracker Connect is an ONC-ATCB certified practice management and electronic medical record (EMR) system for mental health and substance abuse practices. ClinicTracker Connect has enabled enhanced patient care, improved efficiency,... Read More
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ClinicTracker Connect is an ONC-ATCB certified practice management and electronic medical record (EMR) system for mental health and substance abuse practices. ClinicTracker Connect has enabled enhanced patient care, improved efficiency,... Read More

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PatientClick Suite logo
 
With its intuitive web-based solution, PatientClick gives providers a comprehensive EMR solution that improves both patient care and administrative efficiency. PatientClick can be accessed from anywhere at anytime, offering both providers... Read More
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With its intuitive web-based solution, PatientClick gives providers a comprehensive EMR solution that improves both patient care and administrative efficiency. PatientClick can be accessed from anywhere at anytime, offering both providers... Read More
 
Nextech logo
 
For over 17 years, Nextech has provided a full-featured EMR and Practice Management solution within a single database. This system is a fit for dermatologists, plastic surgeons, ophthalmologists, and orthopedic physicians, and is used... Read More
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For over 17 years, Nextech has provided a full-featured EMR and Practice Management solution within a single database. This system is a fit for dermatologists, plastic surgeons, ophthalmologists, and orthopedic physicians, and is used... Read More
 
iPatientCare logo
 
iPatientCare helps physician offices, rural health clinics (RHC), and community/federally qualified health centers (CHC/FQHC) with their needs of medical billing and MACRA/MIPS and CPC+ assistance by delivering an integrated cloud-based... Read More
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iPatientCare helps physician offices, rural health clinics (RHC), and community/federally qualified health centers (CHC/FQHC) with their needs of medical billing and MACRA/MIPS and CPC+ assistance by delivering an integrated cloud-based... Read More
 
PatientClick EHR logo
 
With its intuitive web-based solution, PatientClick gives providers a comprehensive EMR solution that improves both patient care and administrative efficiency. PatientClick can be accessed from anywhere at anytime, offering both providers... Read More
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With its intuitive web-based solution, PatientClick gives providers a comprehensive EMR solution that improves both patient care and administrative efficiency. PatientClick can be accessed from anywhere at anytime, offering both providers... Read More
 
ChARM EHR logo
 
Perfect for small to medium-sized practices, ChARM EHR is an affordable web-based EHR, Practice Management and Medical Billing solution that can be accessed from anywhere at anytime using an internet ready computer, iPad, or tablet.... Read More
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Perfect for small to medium-sized practices, ChARM EHR is an affordable web-based EHR, Practice Management and Medical Billing solution that can be accessed from anywhere at anytime using an internet ready computer, iPad, or tablet.... Read More

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Buyer's Guide

by Gaby Loria,
Market Research Associate
Last Updated: July 31, 2017


It’s easy to see why you should start offering telemedicine services at your practice, but it can be hard to evaluate software solutions. Do you want a system that integrates with Electronic Medical Records (EMRs)? How do you make sure it’s HIPAA-compliant? What pricing model aligns with your budget? What the heck is a virtual waiting room?

In this Buyer’s Guide, we’ll help you answer all of these questions and more so you can offer virtual consultations through a new system as soon as possible.

Here’s what we’ll cover:

Telemedicine Use Cases and Definition
Telemedicine Software Benefits
Common Functionality of Telemedicine Software
Telemedicine EMRs vs. Stand-Alone Platforms
Key Considerations

Telemedicine Use Cases and Definition

Before we start talking about software, we need to address our use of the term "telemedicine," since it can refer to a variety of scenarios where health care services and information are delivered through technology, including the following examples:

examples of telemedicine

 

Though all of these can be telemedicine use cases, most software solutions focus on facilitating virtual care between patients and physicians through videoconferencing and secure messaging. In order to align our Buyer’s Guide with the health IT market, we’ll also be referring to telemedicine software as technology to enable remote patient-physician interactions through online video and messages.

Telemedicine Software Benefits

In a Gartner report (which is available to Gartner clients), analysts predict that one-quarter of all care in the U.S. will be delivered virtually by 2020. While adoption rates may not rise quite that quickly in your part of the country, it’s clear that there’s increasing demand for virtual care, and it can only benefit your practice if you start incorporating telemedicine software sooner rather than later.

In a Software Advice survey of U.S. patients who have never participated in a telemedical visit, 75 percent tell us they are at least "moderately interested" in having a video consultation instead of an in-person visit for a minor health issue, such as a rash or cold symptoms.

Because industry experts and patients both see value in this tech, you have a good chance of increasing revenue after implementing it. For example, you can expand your patient panel by seeing patients who live in rural areas and extend your office hours without adding staff or overhead costs.

In addition to the financial benefits, there are clinical advantages to practicing telemedicine. Because it’s more convenient for patients to schedule a telemedicine appointment, they are more likely to seek treatment from a primary care physician or specialist. The earlier you can detect a health issue, the better chance a patient has of responding favorably to the treatment plan.

Here are some additional advantages from our report, "Telemedicine Benefits Small Practices Can Capitalize On":

Top Telemedicine Benefits

 

Top Telemedicine Benefits

 

Common Functionality of Telemedicine Software

You can’t just open a Skype account and expect it to meet your needs for virtual care delivery. In addition to EMR integration (which we’ll cover in detail in the next section), a telemedicine platform should offer many of these functionalities:

Encryption/security protocols Data security features, such as encryption, make it possible to keep sensitive patient data safe and private for all your online consultations.
Videoconferencing Enables face-to-face interactions on a computer or mobile device with high quality video and audio. Some solutions also allow screen sharing and multiway video so third parties (such as caregivers or translators) can also participate in a virtual consultation.
Instant message chat Allows doctors to exchange text-based messages with patients in real time before, during or after an appointment.
Appointment setting Patients are able to schedule telemedical appointments themselves by logging onto the system and selecting an available time slot from a calendar provided by your staff.
Billing Collect insurance information and process payments for each encounter.
Virtual waiting room A customizable site that allows patients to wait for a digital appointment to begin. You can add pictures or videos for patients to see while they stand by.
Clinical documentation Document patient encounters with digital notes and/or charts.
E-prescribing Create and send prescriptions to a patient’s pharmacy of choice.

Telemedicine EMRs vs. Stand-Alone Platforms

You have two main choices when it comes to telemedicine software: a stand-alone platform or an EMR suite that includes telemedicine functions in addition to other applications, such as accounting or a patient portal.

The easiest way to figure out which option is best for you is to determine whether it’s the right time to invest in a new EMR.

If so, it makes sense to choose a system that already has telemedicine functions built-in. Maybe you’ve been planning on replacing your current EMR, or perhaps you’re starting a new practice. Either way, it shouldn’t be tough to build a shortlist of solutions that fit the bill.

A growing number of EMR vendors are acquiring or partnering with companies that exclusively focus on facilitating telemedicine services. As a result, it’s much easier to use a single system for all your clinical services and documentation needs without having to do duplicate data entry.

Pricing for this kind of setup is significantly different from vendor to vendor. Cost estimates will largely depend on the size of your practice and how many applications you want to include in your software suite.

Since it’s possible to update health records seamlessly, telemedicine-enabled EMRs are best for practices that plan to offer virtual consultations to existing patients. However, even though that’s the desirable route, it doesn’t totally exclude practices hoping to attract new patients online through the telemedicine software (more details about that scenario below).

Examples of telemedicine EMRs:

Practitioners who are happy with their current EMR solution can always check with their vendor to see if the company now offers a telemedicine module or easily integrates with a third-party telemedicine solution. Keep in mind additional fees may apply for the added module.

The alternative is investing in a stand-alone telemedicine platform that may not interface with your EMR. That’s totally OK in many cases. Most stand-alone platforms allow you to schedule, bill and request medical histories from patients, so you don’t need an integrated EMR or practice management system for any of that.

Some stand-alone platforms even attract patients for you. Here’s how it works: Patients sign up for a virtual appointment with the first available doctor on the telemedicine platform and then they’re matched with you or another provider on the same platform. In this model, practitioners serve as independent contractors who are paid a percentage of whatever the patient pays per visit.

That service is optional for some stand-alone telemedicine systems, so the cost of ownership will again vary significantly from vendor to vendor. However, many systems charge a monthly subscription fee per physician for access to the software.

Examples of stand-alone telemedicine software:

  • American Well
  • Teladoc
  • eVisit
  • Doctor on Demand
  • Doxy.Me
  • WeCounsel

Key Considerations

Here are some important factors to think about before you implement a telemedicine solution:

HIPAA compliance. The Health Insurance Portability and Accountability Act (HIPAA) is a series of mandates that protect patient records against unauthorized access. You’re off to a good start if you’re evaluating telemedicine solutions that have the security protocols we described in our features table above, but that’s just the first step to achieving HIPAA compliance. In order to safeguard patient privacy and security while abiding by the law, you need to conduct a risk assessment. That is an overview of your current security measures and potential vulnerabilities. You can find out how to put together a risk assessment here.

Regulatory requirements. Telemedicine regulations are still being worked out in legislatures across the country. As health IT writer Cathy Reisenwitz recommends, "you may want to look into resources like the ATA State Telemedicine Legislative & Regulatory Trackers for updates on telemedicine policy. Regulations vary by state, so you need to research how insurance companies cover telehealth visits in your area."

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