Retail Pro Software


 

Retail Pro is a specialty retail management software platform featuring POS, replenishment, inventory management, promotions, customer management, back office, performance, and KPI reporting capabilities.

Retailers can use Retail Pro to overcome data fragmentation and can tailor Retail Pro to their exact workflow, branding, and business needs. Retailers can leverage the application program interface (API) in Retail Pro to connect and sync retail data with third-party solutions such as ERP, CRM, HR systems, e-commerce sites, loyalty, RFID, merchandising and others.

Retail Pro's adaptive user interface allows retailers to customize and configure the operational screen to fit their business requirements, define workflows for all set of users and extend business branding to all customer touch points. The solution also provides ad-hoc reporting capabilities with over 150 prebuilt reporting templates.

With built in e-commerce features, businesses can also design their online stores to sell goods and accept online payments, distribute loyalty rewards and track shipments. The solution serves a variety of retail businesses such as franchises, corporate stores, outlets and multi-subsidiary retailers.

 

Retail Pro - Customer information
 
  • Retail Pro - Customer information
    Customer information
  • Retail Pro - Receipt
    Receipt
  • Retail Pro - Inventory
    Inventory
  • Retail Pro - Report
    Report
Supported Operating System(s):
Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

53 Reviews of Retail Pro

 

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Software Advice Reviews (51)
More Reviews (2)

Showing 1-20 of 51

suzanne from cowtown cowboy outfitters
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

RIS review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Server based is outdated.

Pros

Robust, and reliable we have used it for more than 30 years. It has served our store well over the last 30 years. Reporting is good.

Cons

Clunky and outdated. To improve our online presence we need to link to Linked Retail which is $ a month

 
 

Carol from The Medicare Maven
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Learning something new

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's easy to use, support was great and I felt comfortable

 
 

Dale from Eclectic Home
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Retail Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.

Pros

Easy to navigate and does what I need it to do.
Minimal issues with the software.
When we first started using it and issues would arise the support staff was always available.

Cons

Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it.
"Reports" feature is not very user friendly.
Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.

 
 

jim from Heavenly Sleep Shoppe
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our software is just old and needs to be updated. It is simple and easy to use

Pros

this sales system came with the store when I bought it. It's easy for me to use. Backups are slow and seem to take forever

Cons

old and outdated

Advice to Others

get the newest version of course

 
 

Kathryn from Coolfront
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

RPro Gets the Job Done but Not Without Glitches

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

RPro is easy-to-use and works as a POS system in retail. Visually, it's outdated and the UX can definitely be improved. It's pretty quick but has its glitches, one being gift receipt printing. When printing gift receipts, you have to print it a few times in order to get the items you want on it. I've also used MindBody as a POS and found that superior to RPro.

Pros

Easy to use, gets the job done

Cons

Outdated UX/UI, glitchy

 
 

Randy from Cardston Book Shop
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Full-featured, for advanced users

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We've used Retail Pro (v8) for 11 years now, and it has served us well. There are features we do not use, but the program fills our needs very well- inventory, vendor & customer management, reporting etc.

Pros

Versatile and straight forward to use. Many 'out of the box' POS programs are too rigid to adapt to the unique needs of specialty retailers. Retail Pro handles this very well. While there are features we feel we are doing without, no other program offers us the flexibility in the ordering process we need.

Cons

Room for non-tech savvy users to get into trouble. Tends to lag a bit behind the leading edge of technology.

 
 

Rebecca from Crafty Kids
Specialty: Other specialty retailer

December 2014

December 2014

Crafty Kids Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very user friendly and easy to use. Plus online support is very helpful.

Likes Least

There's limited functionality for our products, which are homemade specialty retail items.

Recommendations

Consider your product line, quantity, and diversity of products offereed

 
 

Vahid from Tarbiat Moallem University
Specialty: Books & music

December 2014

December 2014

Excellent in quality

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

They offer excellent service and a quality product.

Likes Least

There is nothing that I do not like about about the product and vendor.

Recommendations

I recommend that they should examine the software and use it.

 
 

Loc from eBizz
Specialty: Electronics & appliances

December 2014

December 2014

My Review of Retail Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like their services and delivery, as well as their customer service and helpline.

Likes Least

Their price is a little bit too pricey (toward the high end).

Recommendations

Check out the functions and look for bugs and security issues.

 
 

Quentin from Growth Strats
Specialty: Other specialty retailer

December 2014

December 2014

Test for Growth Strats and the perception behind it.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the core set of products and customer service. I'm easily able to integrate it into our system.

Likes Least

The price isn't great. It wasn't that easy to learn for most of the team. The system crashes at unexpected times.

Recommendations

Test them out and ask lots of questions. Read the reviews. Poll those who'll be using it what they need/would like to see and poll those who work with those in this function to gather intelligence too.

 
 

Karthikeyan from CTS
Specialty: Grocery / supermarket

December 2014

December 2014

Retail Pro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the reliability and better customer service. Issues get resolved very quickly.

Likes Least

The cost is bit higher. It could be bit cheaper. Sometimes we feel that the value is less for the price we pay.

Recommendations

Think about the usage before you buy. If you need reliability, this is best option for you.

 
 

Jack from PSA
Specialty: Sporting goods

September 2014

September 2014

Retail Pro 9 & JD Associates Leominster, MA

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Retail Pro is a easy to use. The vendor, JDA, is responsive when we have a question.

Likes Least

The software does not have a process module for manufacturing or changing the product for resale. There are no issues with the vendor.

Recommendations

For retail businesses requiring a POS solution the system is straightforward and user-friendly.

 
 

Diana from Cop-Copine
Specialty: Apparel & fashion

September 2014

September 2014

Cop-copine

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's user friendly system with very helpful IT support.

Likes Least

I don't have any complaints. For the most part, it satisfies our essential needs.

Recommendations

When using customer functions and entering in new clients, it would be easier to just add in new clients without having to input their name twice if they never shopped before. There should be a way that the name stays present.

 
 

Lucky from Alexis Bittar
Specialty: Jewelry

August 2014

August 2014

Retail Pro v9

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use, and they are a very helpful vendor.

Likes Least

Sometimes, it's a little slow, seeing that it takes over 4GB of memory to run.

Recommendations

Look for the layouts. They are kind of different from other versions but can be customized.

 
 

Eric from Burton Snowbaords
Specialty: Sporting goods

July 2014

July 2014

JDA and RPro

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

JDA not only provides the support we need but is also forward looking, allowing us to plan for the future. Retail Pro consistently gets the job done for us.

Likes Least

I'd like to see some improvements in store-to-store data transfer. Real time information at the central hub is a must.

Recommendations

It's all in the initial setup. Get yourself a good service provider like JDA to get you going.

 
 

Michael from Especially for Pets
Specialty: Pets & supplies

July 2014

July 2014

Retail Pro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I've been using Retail Pro for over 15 years and would not be able to run my business without it.

Likes Least

I would like the reporting to be a little more robust.

Recommendations

Point of Sale/Inventory Control is mission-critical for a retailer. You simply must have it.

 
 

Clive from Boutique Wearhouse
Specialty: Apparel & fashion

July 2014

July 2014

Retail Pro and Big Hairy Dog: a Winning Combination

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Retail Pro product and Big Hairy Dog are unique in a number of ways:
1) The product has unmatched functionality that allows users to manage just about every conceivable aspect of a retail business (fashion, in our case) in a highly flexible and customized manner.
2) The product is mature and, as a result, is extremely robust.
3) Retail Pro is very active and responsive with their support program. Bugs are addressed in a timely and efficient manner. Extensions to the product occur on an ongoing basis.
4) Big Hairy Dog are an excellent distributor of Retail Pro. They are well established and have a large team of highly skilled professionals providing service and support on the Retail Pro product. Their knowledge and experience in both Retail Pro and POS generally is unmatched.

Likes Least

The user interface of the product could be more intuitive.

Recommendations

Determine your selection criteria against which you want to evaluate the different offerings. Make sure that you are clear on the functions you want demoed by the prospective vendors. Ideally, develop a demo script. Make sure that the product you select is robust. POS is a mission critical system for retail, and no downtime during trading hours can be tolerated.

 
 

Chris from Pools & Cues & Spas, Too - Auburn, MA
Specialty: Other specialty retailer

June 2014

June 2014

J.D Associates and Retail Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well!

I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!

Likes Least

I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.

Recommendations

We researched five different companies, including two software companies that offered software that were tailored specifically for our industry, and we chose Retail Pro. So my recommendation is to take a really good look at all they have to offer before making your final decision.

 
 

Tricia from Atlas Fireworks Factory, Inc.
Specialty: Other specialty retailer

June 2014

June 2014

Retail Pro & J.D. Associates -A Winning Combination!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Retail Pro and J.D. Associates are the total package! As our business continues to grow, they provide the necessary software/hardware, training, and all-around retail solutions to help us achieve our goals. Email updates keep us well-informed of industry changes, as well as any new products available that will enhance our POS experience. Webinars are also offered as an integral part of our training experience. I can always count on their expertise and professionalism to keep us moving forward.

Likes Least

Not having ability to "edit" the preloaded report formats to suit our needs.

Recommendations

For any size business requiring a POS solution, Retail Pro is a straightforward, menu-driven, and user-friendly option.

 
 

Gail from Divine Mercy Gift Shop
Specialty: Other specialty retailer

June 2014

June 2014

Retail Pro review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have recommended Retail Pro to a couple of businesses because we love this program. JD associates is a great vendor to work with; they are always there to help.

Likes Least

There isn't anything that I can say negative about Retail Pro or JD associates.

Recommendations

Retail Pro is very easy to navigate through. There are a number of options to choose from to get all the information and reports you need to run a successful business.

 
 
 
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Steve from WCS

September 2017

September 2017

20 year customer of Retail Pro cannot believe how bad the Oracle base version 9.4 is.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The only positive has been the "ECM" software to communicate between various locations. This polling application is a upgrade from Version 8.

Cons

1) Rpro version 9.4 is extremely slow. Entering orders takes three to 4 times longer than Rpro 8
2) Zero to little reporting. No Idea why they remove all of the basic reporting from version9.
3) Reduced features, cannot filter by sold or even quantities on order. Really unbelievable.
4) System hangs and crashes

IF YOU ARE ON VERSION 8 PLEASE DO NOT UPGRADE. 9.4 IS NOT USER READY.

Source: Capterra
 

craig from Independent Consultant
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Retail Pro review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique.

As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen".

Pros

The simple structure of the POS. Very easy to learn.

Cons

The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

Source: Capterra