Best IT Service Software of 2026
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NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform deliv...Read more about NinjaOne
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Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...Read more about Zendesk Suite
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SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery....Read more about SysAid
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Atera is a cloud-based and AI-enabled platform that enables IT professionals to gain access, visibility and control over their n...Read more about Atera
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ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innov...Read more about ChangeGear
Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT opera...Read more about Freshservice
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monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an organization’s...Read more about monday service
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Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secure, multi-t...Read more about Xurrent
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Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available in Portugu...Read more about Milvus
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SmartDeploy is a cloud-based desktop management and imaging software. With a layered architecture, it assists IT teams with sing...Read more about SmartDeploy
Domotz is a network monitoring and management platform designed for MSPs, IT professionals, system integrators, and enterprises ...Read more about Domotz
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EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service...Read more about EngageBay CRM
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As a leading global technology company, TeamViewer offers a comprehensive suite of digital solutions, anchored by its industry-l...Read more about TeamViewer
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Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and contr...Read more about Pulseway
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Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service pro...Read more about Naverisk
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Automox is an IT automation platform that secures and manages endpoints across Windows, macOS, and Linux. It provides a suite of...Read more about Automox
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MSP360 Managed Backup is a centralized, multi-platform backup solution for MSPs. It offers automated backups, compliance-ready s...Read more about MSP360 Backup
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BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer exp...Read more about BOSSDesk
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CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deliver new too...Read more about CloudRadial
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SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) function...Read more about SolarWinds Service Desk
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Multi-platform Remote Desktop Access and Control With its multi-platform support and flexible connection options (LAN, WAN or th...Read more about NetSupport Manager
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BlueFolder's field service management is a web and mobile-based solution that helps optimize equipment uptime, streamline preven...Read more about BlueFolder
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HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provid...Read more about HelpSpace
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JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstation...Read more about JumpCloud Directory Platform
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The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management, project tr...Read more about Infradesk
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Your Guide to Top IT Service Software, March 2023
Software Advice uses reviews from real software users to highlight the top-rated IT Service products in North America.
Learn how products are chosenExplore FrontRunners
“Usability” includes user ratings for Functionality and Ease of Use.
“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.
Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.