Best Customer Support Software of 2026
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HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution....Read more about HelpCrunch
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TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction, sentiment...Read more about TeamSupport
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Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...Read more about Zendesk Suite
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Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Custome...Read more about Textline
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The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B sup...Read more about Supportbench
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Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational A...Read more about Tidio
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Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guid...Read more about Yonyx
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For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need...Read more about Gladly
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Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients ac...Read more about Chaport
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LiveAgent is a cloud-based help Ddsk solution for eCommerce businesses at the small and midsize levels. The platform offers live...Read more about LiveAgent
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Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointme...Read more about Birdeye
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Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major...Read more about TenFold
Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must m...Read more about Hiver
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Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on websites. This...Read more about Denser AI
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Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, iss...Read more about Cayzu
Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize revenue ac...Read more about respond.io
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Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organ...Read more about Comm100
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Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience tha...Read more about Smartsupp
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Mava is a customer support platform designed for community-driven companies. It enables support across public and private channe...Read more about Mava
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Dashly allows marketing professionals to collect leads, centralize user communication, launch sales campaigns and analyze their ...Read more about Dashly
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HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provid...Read more about HelpSpace
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Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support vi...Read more about Kustomer
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SprintHub is a complete Marketing/Service/Sales platform that offers a variety of integrated tools to capture leads, automate ma...Read more about SprintHub
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TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addit...Read more about TeamSupport Messaging & Live Chat
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Forumbee is a cloud-based community and discussion forum-creation platform that supports social sharing, mobile moderation and a...Read more about Forumbee
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Your Guide to Top Customer Support Software, April 2023
Software Advice uses reviews from real software users to highlight the top-rated Customer Support products in North America.
Learn how products are chosenExplore FrontRunners
“Usability” includes user ratings for Functionality and Ease of Use.
“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.
Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.