The Authority on Software Selection
Talk to a Software Expert: (888) 918-2748
FieldOne Software
 | 7 Reviews (4.8/5) |
Designed to streamline and synchronize a company's process, from the initial client call to service to invoicing and payments, FieldOne handles both the daily operations of a business, like scheduling technicians or keeping track of inventory, to back-end administration, like recording and invoicing sales. FieldOne is fully integrated - enter data into one field, like the customer information screen, and it is automatically populated into other functional areas, such as invoicing, technician directions, etc, drastically reducing time-consuming data entry required to run a field service business.
FieldOne comes packed with features, all at a price that is affordable to even the smallest service business. It's suitable for dozens of industries, including HVAC, agriculture, construction, maintenance, property management, pest control and utilities.
FieldOne's centralized interface is immediately recognizable; it closely resembles Microsoft Office applications. Screens, tasks and commands all look familiar and make sense as you move from screen to screen, cutting training time and increasing productivity. For example, as you complete a schedule slot, the information automatically moves from the schedule board to the work order to the customer's Invoice, eventually flowing right into the employee's time sheet and the labor costing analysis report.
All of this functionality integrates seamlessly with QuickBooks, Google maps, email, spreadsheets and mobile devices, meaning the information is available across the board and even in the field. Field and office staff can work anywhere there is Internet access, and FieldOne has no limit on the number of users that can be logged on at the same time - locally or remotely.
With solid support, robust functionality and tons of time-saving features, FieldOne is a viable choice for service companies of all sizes.
7 Reviews of FieldOne
Overall rating
While the learning curve was steep, FieldOne software has been a huge help in keeping track of jobs, and making sure everything gets billed out! The customer support has been AMAZING! If I do have any problems, I know that there are people there who care and will do whatever it takes to keep me happy!
Thank you FieldOne!!
Thank you FieldOne!!
Overall rating
FieldOne has allowed us to consolidate the different programs we use to run our business into one! We were using a simple calendar program for dispatching, another program for inventory, and another for accounting. Nothing was tied together and we were duplicating a lot of our work. This was working for us for a short while, but we needed something more robust that could grow with our rapidly expanding company.
FieldOne is able to bring all of our systems into one complete package. It has helped us stream line a lot of our processes, and also helped with training new employees. Did I mention the reporting is great too! I now have my finger on the pulse of my business in real-time. We were using paper invoices (triplicates), which required manual input into our accounting software. This process didn’t allow for real-time reports. We were usually behind about a week. Now all data is entered digitally. No more paper and real-time numbers!
I did a lot of research before finding FieldOne and found that FieldOne was the most reasonably priced. In fact, FieldOne was a LOT less expensive than other software and hosted/web-based services. Not only is the software great, but also the customer service and tech support is just awesome. I feel like I have a friend when I call or email for support. Kudos to the FieldOne team.
FieldOne is able to bring all of our systems into one complete package. It has helped us stream line a lot of our processes, and also helped with training new employees. Did I mention the reporting is great too! I now have my finger on the pulse of my business in real-time. We were using paper invoices (triplicates), which required manual input into our accounting software. This process didn’t allow for real-time reports. We were usually behind about a week. Now all data is entered digitally. No more paper and real-time numbers!
I did a lot of research before finding FieldOne and found that FieldOne was the most reasonably priced. In fact, FieldOne was a LOT less expensive than other software and hosted/web-based services. Not only is the software great, but also the customer service and tech support is just awesome. I feel like I have a friend when I call or email for support. Kudos to the FieldOne team.
Overall rating
Using since January 2009. Since the purchase of FieldOne management software, my company has been able to easily streamline service functions into one organized system. FieldOne has saved us valuable time, helped increased revenue, and virtually eliminated paperwork. Our office staff and technicians on the road are now communicating effortlessly leaving nothing to fall thru the cracks. Now I'm implementing mobile version to further enhance our operations. I have found FieldOne tech support to be top notch and their ability to connect to your system to guide you along is excellent.
Overall rating
I am an accountant for Fettes, Love & Sieben, a union plumbing contractor in Chicago. I was responsible for locating companies who offered a scheduling solution for our 10-man service department. Prior to utilizing such software, our work tickets were written by hand and recorded the same way. I set out to find a company who offered a solution for us that was both a technological & economic fit. Upon looking at a few options, FieldOne won us over. The sales staff was great, the demo encouraging, and the installation painless. I have personally worked a few times with members of their tech team to assist in creating custom work order tickets so my Service Manager would no longer have to write them up. We are very satisfied with this software, and are in fact considering moving next to their mobile option.
Overall rating
We are a local HVAC service company in the upstate New York region. We currently have 13 trucks on the road running service and small installations for the commercial and industrial HVAC industry. We do not have any residential customers at this time. We were trying to find a way to send a bill to our customers in a more timely fashion. The process was taking us about 3 weeks from the date of completion to the bill being sent to the customer. We made the decision to move into a package system and looked at many different supplies and features that would fit our needs. With FieldOne we have been able to get our billing down from 3 weeks to 5 days after completion.
We have been using the desktop software for over a year now with great success. We brought on the mobile units to our technicians about 4 months ago and they really transitioned nicely from paper to electronics. The implementation was a bit tricky at first; we had a few stressful weeks during the learning curve but were able to keep the business running while we changed over. We have had very good luck with customer support as questions and issues have come up along the way. We have asked "FieldOne" to customize a few things for us, which has worked out great.
I strongly suggest you look at FieldOne, as they have been a great company to work with and offer a great product to help you and your business.
We have been using the desktop software for over a year now with great success. We brought on the mobile units to our technicians about 4 months ago and they really transitioned nicely from paper to electronics. The implementation was a bit tricky at first; we had a few stressful weeks during the learning curve but were able to keep the business running while we changed over. We have had very good luck with customer support as questions and issues have come up along the way. We have asked "FieldOne" to customize a few things for us, which has worked out great.
I strongly suggest you look at FieldOne, as they have been a great company to work with and offer a great product to help you and your business.
Overall rating
FieldOne Systems is a great program. Our company is a service provider for a wide range of customers. Before using FieldOne we were processing everything via paper. We knew that it was time to make a change to a fully automated system. We reviewed dozens of different products. None of them fit our budget or room of growth that FieldOne offered. Since we began using FieldOne, we can better track our cost. This information is very useful when completing bids and projects. Since we began using FieldOne, it has been able to grow with us and adapt to our company's needs.
Looking back to processing paperwork, I don't know how we ever did it. Like any software, there can be occasional speed bumps, but the technical support staff is great to work with. They provide one on one support until the problem is resolved. The service technicians also enjoy using FieldOne Mobile on their PDA’s. The mobile version does everything from entering parts, descriptions, and capturing signatures. The continuity and flow from taking a service call to invoicing is easy and efficient. We highly recommend FieldOne.
Looking back to processing paperwork, I don't know how we ever did it. Like any software, there can be occasional speed bumps, but the technical support staff is great to work with. They provide one on one support until the problem is resolved. The service technicians also enjoy using FieldOne Mobile on their PDA’s. The mobile version does everything from entering parts, descriptions, and capturing signatures. The continuity and flow from taking a service call to invoicing is easy and efficient. We highly recommend FieldOne.
Overall rating
Professional Security is based in the centre of Melbourne CBD; we have a crew of 11 technicians with varying skills from locksmithing, to access control, to alarms and cctv. Our role is to service clients with these needs. We are based in Melbourne to allow us to service this large vertical suburb, and to allow easy access to the freeways as we also service a number of large institutions statewide. I have been in the Security industry for 34 years. I have worked in Ma and Pa size shops to large eg Chubb Security [Australia Wide]. This has resulted in using ALL types of management tools from paper based to many different computer programs. The thing about the programs - even the ones custom made for us - is that computer people make them. Typically these computer people have NEVER been in business or have been responsible for the running of a business. Therefore, they do not address the needs correctly and to add salt to the wound, you have to modify your behavior [work arounds] to get the work done.
FieldOne is the only program I have found that works as a service business actually operates! It does all the everyday things really well - the calendar view with the colors makes it incredibly easy to understand from a glance what is going on and what will be going on later that day. The loading configuration of the FieldOne software is the easiest I have ever implemented. If I have required help the guys at FieldOne are not only helpful, they care! Learning new software takes time and is consequently expensive. FieldOne has these great videos, which make showing the staff so easy. I download the FieldOne training videos so the staff can learn at there own pace. The videos are really helpful because they learn faster and are productive sooner.
The design of FieldOne helps the guys enter in the information required - they can't 'forget' as FieldOne reminds them to enter the information they have missed. Also the ability to custom design the input screen allows me to ensure that the staff enters the information I need in the easiest order. (I have had programs that make you dance all over the screen to enter in the info you need) The custom fields feature allows you name fields that are relevant and/or unique to you and the way you do business. The best thing about FieldOne for me is that the staff likes it. They can find things by entering only a number of letters and FieldOne then filters and finds suggestions-especially great for newbies who do not know part numbers names etc.
The FieldOne tech guys as unusual in another way- they listen and IMPLEMENT suggestions that you give them-they actually DO IT. I look forward to the constant updates as they ALWAYS have useful additions and/or modifications to the program to make it easier to use. For instance the sub status feature in the slots allows us to select a red color and the notation BOOKED TIME. We use this to ensure that a tech arrives to meet a client at the arranged time - no mistakes; it’s RED on the schedule board. The feature list is huge, more importantly the features are USEFUL. They do make a difference, easy to use and immediate response. You can see what is going on; current workload, pending workload, profit per tech/ per job, stock pending stock and the costs. The major difference I have found is that FieldOne is straightforward to use and is a good tool. The price is right as well! I think I have I have talked enough-check it out for yourself. FieldOne is complete in every way!
FieldOne is the only program I have found that works as a service business actually operates! It does all the everyday things really well - the calendar view with the colors makes it incredibly easy to understand from a glance what is going on and what will be going on later that day. The loading configuration of the FieldOne software is the easiest I have ever implemented. If I have required help the guys at FieldOne are not only helpful, they care! Learning new software takes time and is consequently expensive. FieldOne has these great videos, which make showing the staff so easy. I download the FieldOne training videos so the staff can learn at there own pace. The videos are really helpful because they learn faster and are productive sooner.
The design of FieldOne helps the guys enter in the information required - they can't 'forget' as FieldOne reminds them to enter the information they have missed. Also the ability to custom design the input screen allows me to ensure that the staff enters the information I need in the easiest order. (I have had programs that make you dance all over the screen to enter in the info you need) The custom fields feature allows you name fields that are relevant and/or unique to you and the way you do business. The best thing about FieldOne for me is that the staff likes it. They can find things by entering only a number of letters and FieldOne then filters and finds suggestions-especially great for newbies who do not know part numbers names etc.
The FieldOne tech guys as unusual in another way- they listen and IMPLEMENT suggestions that you give them-they actually DO IT. I look forward to the constant updates as they ALWAYS have useful additions and/or modifications to the program to make it easier to use. For instance the sub status feature in the slots allows us to select a red color and the notation BOOKED TIME. We use this to ensure that a tech arrives to meet a client at the arranged time - no mistakes; it’s RED on the schedule board. The feature list is huge, more importantly the features are USEFUL. They do make a difference, easy to use and immediate response. You can see what is going on; current workload, pending workload, profit per tech/ per job, stock pending stock and the costs. The major difference I have found is that FieldOne is straightforward to use and is a good tool. The price is right as well! I think I have I have talked enough-check it out for yourself. FieldOne is complete in every way!
Do you use FieldOne?
| Learn more about FieldOne: |