nanorep is a digital customer assistant that provides customers and employees with actionable answers. nanorep automatically imports existing content to create a knowledge base of potential customer issues and resolutions. The system can be implemented across all platforms, including mobile devices, so that customers can access information via widgets or the self-service portal.
nanorep’s natural language semantic search enables customers to type in a question using their own words and phrasing. Using this process, nanorep comprehends the customer’s intended context, and displays results accordingly. The system can also be translated into over 80 different languages, so that global companies can effectively implement the system.
nanorep also features real-time customer analytics, showing trending topics and unanswered questions. Businesses can easily manage and perfect their knowledge and self-service experience. The system tracks feedback and signals to see exactly what content is not fully optimized. This can help companies determine areas that need additional development or clarity, so they can react accordingly.