nanorep Software


 

nanorep is a digital customer assistant that provides customers and employees with actionable answers. nanorep automatically imports existing content to create a knowledge base of potential customer issues and resolutions. The system can be implemented across all platforms, including mobile devices, so that customers can access information via widgets or the self-service portal.

nanorep’s natural language semantic search enables customers to type in a question using their own words and phrasing. Using this process, nanorep comprehends the customer’s intended context, and displays results accordingly. The system can also be translated into over 80 different languages, so that global companies can effectively implement the system.

nanorep also features real-time customer analytics, showing trending topics and unanswered questions. Businesses can easily manage and perfect their knowledge and self-service experience. The system tracks feedback and signals to see exactly what content is not fully optimized. This can help companies determine areas that need additional development or clarity, so they can react accordingly.

 

nanorep - customized & branded customer portal
 
  • nanorep - customized & branded customer portal
    customized & branded customer portal
  • nanorep - Multi-channel support
    Multi-channel support
  • nanorep - Support Rich media, forms and more
    Support Rich media, forms and more
  • nanorep - Voice of the customer analytics
    Voice of the customer analytics
  • nanorep - Easily Manage Content
    Easily Manage Content
  • nanorep - Customer facing Self-service widgets
    Customer facing Self-service widgets
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

4 Reviews of nanorep

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Earl B.

January 2014

January 2014

Excellent technology and very user-friendly

Product Quality

Product Quality
Quality

nanoRep is an amazing platform that facilities 24/7 customer service for my web and mobile visitors and provides me with insightful data on my customers' needs.

Pros

It's so easy to install. I was up and running within a few days. Plus, it makes my team more efficient by helping with their daily workflow. They don't have to spend as much time answering repetitive questions.

Cons

It's web and mobile friendly. I'd like to see it become more social media friendly. It's great on Facebook, but I'd like to see a Twitter integration as well. Otherwise, top notch technology from top to bottom.

Source: GetApp
 

Brett Chatz

January 2014

January 2014

No Wait Times & Accurate Responses

Product Quality

Product Quality
Quality

I'm an investor at a social trading site and I've been using the nanoRep customer support software for a while. Since online trading really requires immediacy there's no time to wait for customer service agents to get back to you. I like the fact that nanoRep actually gives me responses that are based on the questions asked and not some random response that leaves you thinking... um - did I ask that question? In other words, you get answers on the spot and there is tremendous accuracy in this type of live chat system. Kudos!

Pros

- nanoRep gives real-time feedback to questions
- No waiting times
- Accurate and helpful
- 24/7 support available
- Provides multiple solutions to queries

Cons

words like widget and morphological engine may not be understood by everyday folks - but that's not really important to you if you're just seeking answers to your questions

Source: GetApp
 

Emma

January 2014

January 2014

Great online customer support software

Product Quality

Product Quality
Quality

nanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

Pros

Smart knowledge base system (self-learning)
The customer service software can handle very large sites and still increase conversions.
They have many great widgets and features that makes work much more effective

Cons

They are more oriented for med-large sites and might sometimes be overwhelming for small businesses.
Understanding the complex of their product can be sometimes hard and demanding.

Source: GetApp
 

Joe from Sage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp