CompuGroup Medical (CGM), creators of CGM Clinical, was established 25 years ago by a computer scientist who recognized how beneficial improved technology systems could be fore the healthcare sector. He worked to develop a streamlined and intuitive system that minimizes administrative tasks and simplifies day-to-day operations for both physicians and office staff. The company is unique in that they provide solutions for physicians, as well as insurance companies, laboratories, hospitals, and other important entities in healthcare.
CGM Clinical is a fully integrated Electronic Medical Records and Practice Management system. It contains a host of features that help ensure doctors always have the best information at their fingertips. One feature, referred to as Software Assisted Medicine, aids in patient treatment by assessing clinical information during the patient's appointment. This feature offers treatment suggestions, suggests possible medications, and ultimately improves the quality of patient care. Understanding that doctors must keep track of vast amounts of medication information at all times, CGM Clinical's Software Assisted Medicine can also help alert to possible negative medication interactions. This sophisticated feature will send a notification directly to a doctor's computer screen if any such incompatibilities occur.
CGM Clinical strives to reduce paperwork and back office hassles, and streamline the overall flow of a practice. This means less time spent on administrative tasks, and more time spent providing the best care possible. CGM Clinical is a great fit for small to mid-sized practices of most Medical segments, including Cardiology, Occupational Medicine, Mental Health, and Gastroenterology.
P from GWC
Specialty: Family medicine
Employees number: 2-10 employees
We purchased this when it was Alteer Office. Since that time it has been brought out a time or two and is now CGM Clinical. We aren't even sure that we will be able to attest to Meaningful Use this year, because several things that we need in order to do so, just aren't working. Support's response is always "We are working on it". One issue that will affect Meaningful Use this year, has had an open ticket in support for well over a year now.
The features that do work are easy to use.
Reports aren't working or not working correctly, high monthly support fee, but little support. They charge extra for everything, even Webinars that used to be free.
Do not buy this product.
Nathan from Arrowhead Women's Center
Specialty: Ob Gyn / women's health
Employees number: 11-50 employees
After 5 years of putting up with Compugroup, our ob/gyn office is finally switching to a different EMR. I have been with the office using the product for 1 yr. Do not purchase this product. Multiple promises by Compugroup have failed to materialize including an OB flowsheet which was promised when the product was purchased but still has not happened. They are consistently years behind in offering updates to run on current web browsers. EVERYTHING is an extra fee. Even required updates are prescribed a fee. Customer service is a particular sore spot for me. I, as a physician, cannot even talk to customer service. Only our office manager can open a ticket and then a response is anticipated in 2 wks. It is moderately click-boxy. Each medication, surgery, allergy, and family history entry requires several layers of pop-up boxes to enter what you could type in just a few key strokes... if the EMR would let you, which it won't. Also, whenever you try to delete a PMH entry or medication it pops up a box requiring you to explain why. I don't need to explain why. If I do, it will be in my note, not in a gratuitous pop-up box that doesn't appear in my note. Charting is slower than it needs to be because of all the pop-up boxes required for data entry. There is the ability to have saved text for your plan section, but it is unmodifiable within your note. So if there is a slight deviation from your saved text entry it requires several steps of cutting, pasting, and modifying to use your saved text. The company has demonstrated a consistent lack of awareness of or responsiveness to physicians' requests/needs.
Do not under any circumstances purchase from this company.
Bruce from NervePro
Specialty: Neurology / neurosurgery
It has an easy to use patient flow program that is intuitive. ICD10 searches are excellent, put in two words and the codes pop up. It integrates well with billing. You can use your server or be web based. Tech support quickly answers your questions and puts problems to developers. you are not kept on line
They are constantly making fixes, meaning there are sometimes problems. Their meaningful use and PQRS modules are barely available by the deadline, giving the practice little leeway to submit information. As in most EHR programs, they are set up for primary care and internal medicine. Being a specialist means having to make your own templates, which is not too big a deal. I like the company, but am not certain they will be able to keep up and remain competitive with all the new regulatory hurdles.
I don't have much experience with other programs, I didn't like the cookie cutter approach when looking at some others (NextGen and Clinical). They keep adding features, but many of them are for additional cost. I am not convinced they will be up to date or helpful in the next generation of meaningful use and PQRS where money could really make a difference. Check on the number of users, as that may make a difference in their ability to keep up with new regulations as they can spread the cost better.