Built specifically for physical therapists, chiropractic offices, acupuncturists and other holistic practices, The Digital Office by EON Systems consists of three independent programs that, when combined, provide a completely integrated, fully certified system to manage the practice, scheduling, EHR, billing, x-rays and document storage. The Digital Office comes with enough functionality to support multiple-site facilities and offices with very sophisticated needs, but remains simple enough for cash practices and individual providers. The software is flow-sensitive, meaning it follows the natural flow of a streamlined practice and encourages users to work more efficiently. The Digital Office includes three separate packages. The Practice Solution includes scheduling, billing and practice management. Here it is possible to utilize both direct and electronic billing, enter multiple claims for each patient, control inventory, analyze statistics and even manage correspondence. An Insurance Follow-Up Center allows users to see which claims are due for each insurance company, by patient and claim, with notes on actions taken and actions necessary plus the ability to batch re-bills and tracers with the click of a button. A digital sign-in pad is also available. The Documentor includes EHR, SOAP note, narrative and report writing capabilities and is ONC-ATCB certified for meaningful use. You can see the note being written in real time while selecting options and entering data. Providers can customize both the input panel and the notes to include personal wording preferences, while also randomizing any statements in SALT (same as last treatment) recreations. Document Solution stores digital x-rays and any other scanned documents or images, organized by patient, and can also send and receive faxes and emails. The Digital Office by EON Systems provides a truly seamless solution, resulting in more time to get more done.
Sofia from Temecula Family Chiropractic
Employees number: 2-10 employees
Please offer tech support at a reasonable price for ongoing clients like myself.
Software is decent, user friendly and consistent with programming. Doctor and staff ease of use. Communication to front desk is easy via instant message of patient accounts and pop up alerts we love.
Programs are not in the cloud, so if you buy a new computer you can't just login from the internet, you need to contact the company to install the program and set it up for you, but the problem is the company is no longer offering tech support since they sold out to another company called chiro touch. For those reasons, I am very disappointed because I do want to continue using this program, but am unable to because of no tech support.
Jamie from Elie Tahari
Specialty: Other specialty
Employees number: 201-500 employees
It's great. Easy to use, efficient and worth the price.
Marios from Elie Tahari LTD
Specialty: Other specialty
Employees number: 201-500 employees
i would like to say that the software is solid. for what we paid i believe the roi is definitely good.
ease of use
customer service lack
make sure you have support if you purchase it,.
Robert from The health centers
Specialty: Family medicine
Employees number: 2-10 employees
Really a chiropractic program. Poor medical application. Customer service was horribly slow and really of no help.
The format of the note was wonderful.
If you are a chiropractor it has average use. If you are a physician look for a different program.
Oluwaseun from Healing Hands Chiropractic Wellness Center
I like the fact that the product is easy to use and can be easily customized.
My biggest concern is the pricey support package. I am a new D.C. trying to grow a practice. I have only had to call the support team a few times. It seems like I only have support issues when my support contract runs out. The first time i had a serious issue, it was the companies fault yet they made me pay for support on something that was clearly their fault. Now my support contract just ran out and again i started experiencing issue. I'M STARTING TO THINK THAT IT IS NOT A COINCIDENCE.
The product is easy to use; but look at the customer support team and what others complain about before spending a large sum of money unless you have a lot of money to spend. I am a new D.C. still working on growing my practice and can't be throwing money out.
Kimberly from Serra Physical Therapy
Specialty: Physical therapy / rehab
Once you get used to the system, it is very easy to use. I am a sole practioner in a micro practice environment with minimal support staff and this system allows me to be very efficient throughout my work day. The tech support and training staff are very nice and easy to work with.
There are a few things that I wish could be better with this product and vendor: 1. I wish the appointment reminders in the document solution were automatic, 2. I wish you could open up all the sections of the software at once and not one at a time, 3. Wish there was more space for comments in the in the billing section of TPS; 4. Would like more clearer detailed line item for each payment whether it is paid by insurance or patient payment - to allow for comments on what was done can be made - to make it easier as to what was done; 5. Corrections for individual payments if entered incorrectly should be made easier to correct even after you close (should be like the line items in QuickBooks where we can make corrections - either delete or change, then save).
To go through a lengthy demonstration of what the program allows you to do. If they do purchase it, make sure you get advanced training for the payment posting section form start to finish. The current training gives you a couple of examples of partial payment posting but does not go through a full patient from 1st visit to last.
Michael from Woodlands Chiropractic & PT
I had EON's billing software TPS, for a few years and it has been as good as any other software I have Used over the years. When It became time to Digitize my daily notes and old files I decided to do some research on many different companies before just going with EON's products. What I found was all the other companies out there seemed to have all the answers to my concerns just like EON said they had to. So, When I looked at reviews online EON was always in the top 5-10 in reviews. Still not much help as the sales people and reviews really hadn't differentiated any one company or product. Sigh. Then I compared Price. Hands down EON blew past the competition! Once installed I was lazy and really just kept to my paper files, dumb move as it has been very easy and nice to work with what EON has to begin with and almost as easy to modify what they give you to what I really want to have in a digital note. The best part of this process has been the customer service and especially my trainer. When I schedule my times he is on the phone promptly and actually makes this process fun to do and I hate this stuff! I couldn't recommend these products more highly! AS a matter of fact I have already sent two other DC's EON's way in my first 3 months of use.
As I didn't have the hardware in place to use the product, I did have to upgrade my server and network connections. I really wish EON had pushed or forced to to start my training as soon as I had the software installed. Instead I dilly dallied and wasted important time
Do your own comparisons and make sure you go into other offices that have the products you are looking to purchase before you buy to make sure that it is what you would like.
David from Chirocare Recovery Center
Nothing. This program crashes several times daily, requiring you to shut it down using Windows Task Manager and log in again. This usually happens when trying to collect from a patient or schedule an appointment, which makes the patient stand there and wait. Not acceptable! Support was non-existent because I didn't purchase their ridiculous package. Why should I have to pay them to fix their own bugs.
Everything. They will take your money but will not stand behind their product.
Don't do it. Stay away from this archaic program. It uses an obsolete Visual Fox Pro database that is constantly crashing. Very unstable program. Customer support (if that's what you want to call it) is useless.
Cindy from Sherwood Family Chiropractic
I have gotten to know a specific person in the EHR department who has been very helpful to me for help with a terribly written program! I don't like this product at all!
These programs do not talk to each other well. We have multiple workstations in our office with a server, and we get a lot of time watching the spinning blue wheel. We had to attest late for last year because their product wasn't ready in time, and we just now got the update for 2015 with instructions to watch the video, read, read some more, and do it. No training, no familiarization. If you don't have a full time prepaid IT person to deal with all the bugs in this program for you, (not to mention the upcoming ICD 10 conversion) don't even think about this vendor. Learning now that unless we hire a full time person (we are a small 4 person office) to do nothing but EHR, we will not be able to attest for 2015 and will be penalized by Medicare. There is no way I can do my normal 40 hour a week job, and add in all the extra information this database requires. Two big thumbs down! We are on the West Coast. If we have a major problem after 3 PM, too bad. No help until tomorrow. Try that one!
Do your research! Don't buy it here, go elsewhere!
Steve from Edelson Wellness Center
I have become paperless. The software does what I want it to do. The support staff are very helpful. After a little learning curve, and small things that can occur with computers and new software, there are really very few problems. I like the software and I recommend it. I write my notes so quick and easy now, and they are legible and customizable. From the moment the patient signs in, all the computers are ready, and the front desk and doctor stations are set in motion, leaving more time to focus on the patient and less time worrying about paperwork.
The cost of the software was more than I hoped to spend, and the cost of the support was a little pricey.
Paperless is better. Make sure you do backups and you will have no worries.
Kalan from Elite Therapy Solutions
Specialty: Physical therapy / rehab
The product is easy to use and understandable. The vendor answers all questions as best they can, but they are not always able to do so. It is easily accessible on and off site.
The product doesn't alway transfer information over from TPS to Doc, even with attempts by the vendor to make corrections to the formula on repeated attempts (ex: autopopulating the number of visits and doctors' names)
Watch out for how the entities communicate with one another. They do not always communicate. Sometimes, the more complicated the tool, the more that can go wrong or get missed.
Derek from Gulf County Chiropractic
There is really nothing I like or have been impressed with by this software. The demo looked pretty good when the representative was using it. The data being used during the demo had already been entered, so the flow looked better than it really is.
The Digital Office program suite is not at all intuitive or user-friendly. The endless pop-ups that always reset to an unusable default size and location are beyond frustrating. The text input fields are inconsistent, causing slow data entry.
I would recommend looking elsewhere.
Ella from Mauk Chiropractic/Immediate Urgent Care
It is all inclusive. There's no need for several different software products. The Digital Office provides it all!
If they could improve some of the amount of steps to complete some tasks, that would be good!
If you are looking for a total solution for your practice, this is it!
Edward from Chiropractic Practice
I think what I like most about this product is its flexibility. My practice incorporates standard chiropractic care along with allergy elimination, rehabilitation, acupuncture and clinical nutrition. With these notes, I am able to customize my daily note to provide appropriate documentation for all of these services. The fact that I can choose one of these services or all of them to document from a single template sets these notes apart. As far as the vendor is concerned, I have never worked with a better group of professionals. I have had a very good experience with EON Systems and hope to continue this relationship for years.
I think my biggest dislike with this product and vendor is that they are 7 hours from my office. I have had the opportunity to visit the home office and work with their staff on my personal notes. This was a very pleasant experience and I look forward to doing it again in the future, but I am not looking forward to the 7 hour drive however. The good news is that you don't have to be close to get great support, everything can be done online.
I would advise anyone looking for software to first evaluate their personal needs. I have seen and used other software that had nice looking bells and whistles, but when you tried to use it in your office it was like putting your right foot into your left shoe, not a good fit. The great thing about this product is its versatility. Whether you have a large PI practice or a small wellness practice, this notes system can work very well for you. I personally have a special interest in making sure that my notes meet proper compliance standards as a result of my certifications in compliance. I was able to achieve this utilizing this note system with no trouble. I would be happy to help anyone needing help in this direction and my notes are available for your review.
Lyn from Wellness Chiropractic & Integrative Medicine
EON software has pretty much anything a business could want. If you are small, there is starter software and you can "grow into" unlimited. Every phase of a business is integrated into EOM's software: patient information, inventory, vendors, narratives, SOAP notes, any kind of report needed, statistics, querying any information combination required, visits, reminders, annual reports, billing, insurance analysis, attorney data, EHR, electronic billing. You name it; EON has it. You don't have to use several software programs to get your work done.
In the early days, it was sometimes a long wait to get tech support. Once you got them, they were excellent, even when the client was on their "last nerve" and irritable. As technology has advanced, tech support has improved greatly.
I began with EON in 1997, and the program was in DOS. I didn't have the first clue and therefore spent a lot of time in frantic calls with them. In 2000, the Windows version came out, and it has been so incredibly easier.
As in any new software, take a lot of time to familiarize yourself with the software. There is a flow to it, and once you've got it, you will have few problems. Familiarize yourself with every command button on the top ribbon. Play with every drop-down command word. There are at least 3 ways to reach every part of the software. It is up to you to figure out what works best for you. Do not be afraid to call tech support. They are awesome, and there is not a question stupid or weird enough they haven't heard.
Kelli from Family First Chiropractic
Nothing at this point.
Our software was dropping claims from the batches randomly and cost us thousands in lost collections. By the time we discovered it, we could not collect based on timely filing. Every time I talked with tech support, they said I needed to update the system, but it never seemed to be fixed.
We never ended up using the electronic health records because it was too complex to set up on our own, there was no DVD or support to help with it. Unless it's customized, it's worthless.
There is no such thing as a paperless office. If they claim that, they wrote the software but aren't using it in practice.
Sandra from Godbey Chiropractic, PC
I am very proud of fact that I run a third-generation chiropractic clinic which has been here for over 53 years. My grandparents started it in the 1950s, my father took over in the 1970s, and we are still going strong here in Bay Minette, Alabama.
When the EHR compliance incentive came up, I wanted to start looking for a documentation program that would be EHR compliant.
Initially, I went with a cloud based system, which was a big mistake. I started over and looked at ten to twelve different programs. I weeded out the cloud based programs because of the fact that you don’t have control of your data. If you decide to change your software, you will have to hard copy all the notes you entered into the cloud. I can tell you from experience that is a big problem.
Finally, I narrowed my search to two choices that made sense: EON Systems and a close competitor. The software systems were comparable but there were a few things EON Systems had that the other did not:
Patient alerts - These alerts are easily viewed as soon as a patient is scheduled. The possibilities for alerts pertinent to your office can be set up on the fly or customized for frequently used alerts.
The real time note display - Being able to see what you are putting in before the note is generated gives me peace of mind knowing exactly how my note will read before I have to save it or print it.
Control of my fee slips - In the competitor's software, the fee slip was generated as your note was developed based upon the procedures you documented. That is nice until you want to document a procedure which you don’t want to charge the patient or carrier for. With EON systems, I’m in complete control to choose my chargeable procedures and set my diagnostic pointers.
Customization of notes - Infinitely better than the other programs I reviewed.
My sales representative - He gave honest answers as to the attributes and limitations of software.
I went for a certified EHR system just to meet the qualifications for the Medicare incentives. However, after working with The Digital Office software, I realized it also had more advantages than just meeting the EHR incentive requirements. From drug/allergy interaction checks to preparation of records request, The Digital Office has not only streamlined my office procedures but improved the quality of healthcare I am able to provide.
Any time you change or add a new software system, there is extra work. You minimize it by being prepared. I have had to modify some of my procedures to accompany the EHR requirements, and The Digital Office’s design has helped guide me to the correct modifications.
Here is the advice I would give to others:
Taking the time to learn the new system before implementing it into your practice will save you a lot of time and frustration.
Make sure you utilize your resources as you set up your new system.
With the guidance of EON’s training resources, take the time to organize yourself and your data. The time spent on the training at the beginning and on getting the setup done correctly makes for a better experience later.
Be patient with yourself and your staff.
And finally, don't ‘go live’ before you have completed the training and have had all your questions answered.
To be honest, there is one thing about my previous software that I liked that EON doesn't meet. EON is set up on a standard accounting structure. My previous software was set up on HCFA claim basis. I liked being able to see in a glance which insurance companies have paid, how much they paid, and when paid it. Nevertheless, the standard accounting structure of The Digital Office provides much better accountability and accounting accuracy. This makes it a lot more difficult to falsify patients’ accounts and reduces the risk of employee theft. That is definitely a welcome feature.
Having The Digital Office has turned out more beneficial than I ever thought. Each module of The Digital Office is designed and integrated to provide time-saving and money-saving processes.
In closing let me say that every day when I go to work, I’m excited about the positive changes The Digital Office has made in my office. The Digital Office streamlines procedures so much that I was able to run my office completely by myself with minimal increased effort for seven weeks when I lost my one and only employee. My only regret is that I wasted $10K on a “free” system that didn’t meet the expectations that company had set for me before I found the program that has not only met but exceeded my expectations with EON systems.
Ross from White Street Chiropractic
I purchased the entire, very expensive, suite hoping for a true integrated EMR solution but unfortunately had the same experience as reviewer Jon from Lahontan Valley Chiropractic Center.
My wife and I are fairly tech savvy and after 3 months of online training, we decided to dump their cryptic billing scheduling module, rather than waste anymore of our time trying to make a system work that requires way too many steps and work-arounds to do even the simplest tasks. The salesman promised us they were rewriting the entire package in a modern language and would be out by the end of the year. That was 2011.
We never got the EHR module working for more than a day, because it crashed constantly and required constant tech support to get it working again. Otherwise it looked like a pretty nice module.
I actually liked the Documentor module, even though it is not a true EMR solution but a fancy word processor. It is very customizable but came only with a certain templates that didn't work for me - many of which were for completely other professions and I had to build out my own and significant effort.
Not to mention that the suite is not truly integrated. It is three software programs running separately that have communication interfaces. The user look and feel of each program is different, even the basic way patient lists are managed is different.
I used Documentor alone for almost a year before dropping it also.