Built specifically for physical therapists, chiropractic offices, acupuncturists and other holistic practices, The Digital Office by EON Systems consists of three independent programs that, when combined, provide a completely integrated, fully certified system to manage the practice, scheduling, EHR, billing, x-rays and document storage. The Digital Office comes with enough functionality to support multiple-site facilities and offices with very sophisticated needs, but remains simple enough for cash practices and individual providers. The software is flow-sensitive, meaning it follows the natural flow of a streamlined practice and encourages users to work more efficiently. The Digital Office includes three separate packages. The Practice Solution includes scheduling, billing and practice management. Here it is possible to utilize both direct and electronic billing, enter multiple claims for each patient, control inventory, analyze statistics and even manage correspondence. An Insurance Follow-Up Center allows users to see which claims are due for each insurance company, by patient and claim, with notes on actions taken and actions necessary plus the ability to batch re-bills and tracers with the click of a button. A digital sign-in pad is also available. The Documentor includes EHR, SOAP note, narrative and report writing capabilities and is ONC-ATCB certified for meaningful use. You can see the note being written in real time while selecting options and entering data. Providers can customize both the input panel and the notes to include personal wording preferences, while also randomizing any statements in SALT (same as last treatment) recreations. Document Solution stores digital x-rays and any other scanned documents or images, organized by patient, and can also send and receive faxes and emails. The Digital Office by EON Systems provides a truly seamless solution, resulting in more time to get more done.
David from Chirocare Recovery Center
Employees number: 2 to 5 employees
Nothing. This program crashes several times daily, requiring you to shut it down using Windows Task Manager and log in again. This usually happens when trying to collect from a patient or schedule an appointment, which makes the patient stand there and wait. Not acceptable! Support was non-existent because I didn't purchase their ridiculous package. Why should I have to pay them to fix their own bugs.
Everything. They will take your money but will not stand behind their product.
Don't do it. Stay away from this archaic program. It uses an obsolete Visual Fox Pro database that is constantly crashing. Very unstable program. Customer support (if that's what you want to call it) is useless.
Cindy from Sherwood Family Chiropractic
Employees number: 2 to 5 employees
I have gotten to know a specific person in the EHR department who has been very helpful to me for help with a terribly written program! I don't like this product at all!
These programs do not talk to each other well. We have multiple workstations in our office with a server, and we get a lot of time watching the spinning blue wheel. We had to attest late for last year because their product wasn't ready in time, and we just now got the update for 2015 with instructions to watch the video, read, read some more, and do it. No training, no familiarization. If you don't have a full time prepaid IT person to deal with all the bugs in this program for you, (not to mention the upcoming ICD 10 conversion) don't even think about this vendor. Learning now that unless we hire a full time person (we are a small 4 person office) to do nothing but EHR, we will not be able to attest for 2015 and will be penalized by Medicare. There is no way I can do my normal 40 hour a week job, and add in all the extra information this database requires. Two big thumbs down! We are on the West Coast. If we have a major problem after 3 PM, too bad. No help until tomorrow. Try that one!
Do your research! Don't buy it here, go elsewhere!