MediTouch EHR Software


 

MediTouch EHR® is a complete electronic health record (EHR) that was designed to be both web-based and offer a touchscreen user interface. As a result, the product is highly differentiated and easy-to-use. The core EHR offers functionality for charting, problem lists, medication management, electronic prescribing, allergy checks, order management, lab tests and document management, among other capabilities. The system can also be configured to meet a provider’s personal charting preferences and custom forms can be implemented to work with MediTouch’s touchscreen technology. MediTouch EHR can be deployed standalone or in conjunction with HealthFusion’s practice management system. The complete system is certified by an ONC-ATCB to meet the meaningful use criteria for ARRA stimulus funds.

When HealthFusion set about designing its own EHR, the company decided to focus on designing a system that was revolutionary in its simplicity. Because the system is entirely web-based and hosted by HealthFusion, customers do not need to install or maintain any software on-premise. Users simply log in and access the system through a web browser on any Windows or Apple computer. Fans of Apple iPads will be especially attracted to the system as it was designed with this popular new device in mind. MediTouch software for iPad, also the fastest iPad EHR, is completely web-based.

HealthFusion prices the MediTouch EHR® on a pay-per-provider, monthly subscription. The monthly subscription fees include all customer support and training services. All support is provided domestically by full-time HealthFusion employees.

 

MediTouch EHR Software - MediTouch EHR
 
  • MediTouch EHR Software - MediTouch EHR
    MediTouch EHR
  • MediTouch EHR Software - Advanced Document Management
    Advanced Document Management
  • MediTouch EHR Software - Anatomical and Actual Image Drawing
    Anatomical and Actual Image Drawing
  • MediTouch EHR Software - HIPAA-Certified Security Measures
    HIPAA-Certified Security Measures
  • MediTouch EHR Software - Meaningful Use Certified Patient Portal
    Meaningful Use Certified Patient Portal
  • MediTouch EHR Software
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

319 Reviews of MediTouch EHR Software

Showing 1-20 of 319

 

from Advanced Mobile Healthcare
Specialty: Multi-specialty
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Poor experience. Only used for 2 months & struggled for refund

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Nothing good to say about this product unless I was to lie.

Likes Least

Not secure. Able to open "completed" notes rather than adding addendum. PM component just as bad.

Recommendations

Find something else. Demos look great, but system isn't what they make it appear.

 

from River Ranch
Specialty: Other specialty
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Awesome Products

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Likes Best

When seeking information on this product, Software Advice and MediTouch vendor provided me with full transparency of their product. The price for the product can almost fit everyone's budget. Simple and easy to use.

Likes Least

Onsite vendor support non-exist, must pay for a third party. However they are cloud based and that cuts major costs.

Recommendations

Figure out what your budget is, figure out how they price. Write a list of your needs and wants and discuss that with you vendor.

 

from UARK
Specialty: Cardiology
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

It was difficult to learn but once done is easy breazy

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the way the company handles questions and concerns about the product

Likes Least

it is difficult to implement into a current system

Recommendations

Really read the manuals! This product is no good if you dont know how to use it

 

from Lk Oconee Rehabilitation and Performance Center, LLC
Specialty: Physical therapy / rehab
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Easy to use

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Likes Best

The simplicity, document management, reporting are all good.

Likes Least

Set up is more self-based so the time it can take is really dependent on how much time someone has to devote to the set up.

Recommendations

Best recommendation I can offer is to really determine what is needed and what is wanted out of a any software for company use. There are so many available out there these days that finding the best one is just a matter of searching.

 

from Ibn Sina Foundation
Specialty: Other specialty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Great UI for EHR

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Likes Best

EHR flow is very smooth and easy to teach providers.. Much work can be accomplish just by touching the options without any typing

Likes Least

Front office function is not fully mature and needs to improve on reporting aspect... We feel that support can be better...

Recommendations

It is definitely a good product for the price and Healthfusion is improving on a ongoing basis..

 

from Surinder S. Bath, M.D.
Specialty: Internal medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

User since 2011

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Likes Best

The EMR portion of the program is very easy to use. You can access it from anywhere to work. I did my billing from the Bahamas one year. It makes meeting the meaningful use criteria very simple, and does most of the work for you, where other programs are much more difficult and too time consuming. The monthly price includes all updates and support, which is very reasonable. They have a great learning site and you can access the information on updates at anytime.

Likes Least

The billing portion of the system is not up to par if you live in New York State. It does not have a compatible NYS medicaid form, but will charge you if you want them to create one. It's secondary billing posting is awful if it is not able to be auto-posted, which is mostly because of New York State insurances. You have to manually look up in each account a secondary claim number you need to post it to the insurance payment, then go back into the posting module to actually post the payment. You have to create and send each claim individually to insurance companies, unless you want to pay more for them to create batch files. If customer support is not sure about something and they tell you they will get back to you, several occasions I never heard anything and had to repeatedly call back to find out the status.

Recommendations

I feel unless you can afford to pay for the extra's for the billing portion, it is definitely suitable for small practices only. Be careful to make sure they have the medicaid claim forms for your state available. I have to do mine by hand.

 

from Nspg
Specialty: Internal medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Nicely done

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Very easy to use, great interface, own clearing house makes job easy for the patient registry

Likes Least

No marketing or initial setup, outsoucing only but pretty expensive.

Recommendations

Patient demographic registry by using insurance number

 

from DC Integrated Medicine
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

DC Integrated Medicine

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Likes Best

Ease of use. Integrated system between EHR and practice management. Makes billing easier and faster.

Likes Least

HealthFusion is a great product. Would purchase this product again.

Recommendations

No recommendations. HealthFusion stays on top of updates. They update the system with new features all the time.

 

from American Physician Financial Solutions
Specialty: Billing services
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Easy introduction and accessibility

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Likes Best

The software is very user friendly. Switching to Health Fusion has been very easy, and the accessibility of different functions has been incredibly helpful. Customer service has been incredible! Whenever I get myself lost or confused or just forget how to do something I call and the entire customer service team all help and are incredibly helpful. They not only tell me how to fix anything, but stay on the phone while I do and make sure I never feel rushed or like a problem to them.

Likes Least

I do wish some of the controls were still in the providers hands such as updating statements and how they look without having to contact the company.

Recommendations

Definitely ask for the product demo. The team was very nice and not pushy at any way shape or form. Explained how the system works and answered my questions. Very easy process.

 

from PSSC
Specialty: Pediatrics
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

User friendly.

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Likes Best

It is very user friendly and anyone with minimal computer use can venture through.

Likes Least

Needs more reporting capabilities. Statement processing has changed and it doesn't work the way I need it to.

Recommendations

Give it a try and see for yourself. Support is always there for you.

 

from Susan Hagen Morrison, MD
Specialty: Allergy & immunology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Satisfied with MediTouch HealthFusion

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Likes Best

I like that we were able to personalize the system with forms that we previously have used. Being able to now add in PDF editable forms is a plus. The system is easy to use for all levels of doctors and staff regardless of their computer knowledge. Meditouch is always updating the software and is on top of any and all changes to help us meet our goals for Meaningful Use.

Likes Least

1. I would like the money posted by each user to be user specific. I know they NOW have batch posting where the user can print only their posting but everyone still sees the main payment posting history for the day, i.e. copays taken at check-in, balances paid by patients and insurance payments (which can be sizable) would all be on one screen for all users to see. 2. There is no customer support on the weekends when we have Saturday hours and many times if an update is done on a Friday night certain features have not worked causing work flow problems.

Recommendations

Speak with other practices that use this system. Initial set up is done by the practice under the guidance of HealthFusion--it is not done by the vendor. (User set-up, fee schedules, calendar set up,etc.) This being said we did very well and went live within 3 weeks.

 

from Preferred Medical Services, Inc.
Specialty: Billing services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Exceptional Product.

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Likes Best

Product is user friendly, Costumer support is amazing, product is updated frequently, value is just right, vendor has done so much with this product, I'm very pleased. I have not had many issues at all, this is very important being a billing service.

Likes Least

The reports are way to complicated , this is my only complaint.

Recommendations

Software is good all around, very easy to learn. Software is always up to date.

 

from Shannon Kluppel MD PA
Specialty: Pediatrics
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Pediatric review of MediTouch

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Likes Best

Program is easy to use, customizable, and updated frequently. The Engineers listen to the users requests to make the program more appropriate to the way we use the program. With each update, the program gets easier to use. Since it is customizable, it fits well with my practice.

Likes Least

Since it is Touchscreen based, sometimes the buttons are too small.

Recommendations

Try to find a user in your field that can give a demonstration.

 

from Pacific Medical Care
Specialty: Pain management
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

It's great!

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Likes Best

It's easy to use and that makes a big difference to us.

Likes Least

It lacks some functionality I would like, specifically being able to export a list of open encounters.

Recommendations

Reporting features are very important so be sure to check for specific ones you need.

 

from Willamette Valley Foot and Ankle Center
Specialty: Podiatry
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Medical Biller/Coder

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Likes Best

EMR is very user friendly. If I have any questions, Health fusion answers all questions in a timely matter. Easy to Find EOBs

Likes Least

Automatic deposit not posting to accounts if the pt owes money

Recommendations

Reports on Pt credits and insurance credits. Extra charges show up on AR if the claim is submitted more than one time. If the claim needs adjusted then its another charge

 

from Carlos Garza MD
Specialty: General practitioner
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great help

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Likes Best

I like that it is very easy to use, very easy to get around of.

Likes Least

Theres nothing wrong with the software, or the company. No problems so far.

Recommendations

I really enjoy how easy it is to navigate throughout the soft ware!

 

from Revere Health
Specialty: Family medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Pretty Innovative

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N/A

Likes Best

I like that I can crossover many functions like billing, scheduling, charting, and e-prescribing. It's convenient to have everything in one place.

Likes Least

It's sometimes hard to navigate through the main screens. It takes some practice to learn and is not as user friendly as I would like.

Recommendations

This system is great but it doesn't have it all. In the end, the benefits outweighed the risks.

 

from Q Street Medical Associates
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

One year of Meditouch now!

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Likes Best

Started Meditouch EHR in 2015 after using a customized EHR since 1970s. Overall this past year a good product for the complexity of my medical office. Patients do like the interface and it is quite nice when I use my iPad Pro. Buttons are nice, clear. Search function is getting better.

Likes Least

I'm in a unique situation that Meditouch has never encountered. Because of my high complexity lab I have multiple billing lines for each type of bloodwork and Meditouch did not provide a solution. I have had to pay them for a lab interface but also had to purchase a LIS so our lab can communicate with the EHR just like commercial labs. Billing has been a nightmare for my office manager who did not used to spend hours finishing the day. We are a complex office with bloodwork but our per patient payment is much higher than a standard primary care practice. Patient portal isn't great and many patients complain. I miss my
Programmer and having in house support but Meditouch is getting better. Training is not great and there is a lot of learning on the go. My new physician has had difficulty with it and I'm worried about Locums learning it. I wish there was a support group for all Meditouch users to share their concerns and HF has not really provided that. A lot of EMRs use a groupthink method for billing and it would be useful. I wish there was an east coast office but this issue has improved over the past year

Recommendations

Would not recommend others. It is clear easy to use and not cluttered.

 

from Healthy Z Family Medicine
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Just as bad or worse than any other EHR

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Likes Best

communicates with my billing company, but I could just fax a superbill just as easily. does insurance eligibility checks, does eRx (but is often difficult to find the pharmacy unless you know the exact zip code, sometimes doesn't find the pharmacy at all, like Safeway's)

Likes Least

Wow, there is so much not to like... Word searching for ICD10 codes, past medical history and problem lists returns hundreds of search items that have absolutely nothing to do with the words being searched. Also, if you enter the words out of the order in which they would appear, you will never find them. Social History is much more than whether a person drinks alcohol or smokes. There is no way to put in valuable details of a patient's social history and automatically include it in your notes. A lot gets lost by having to adhere to some stupid engineer's formatting. Same with past medical/surgical/obstetric histories-you cant add any valuable details to anything (like which knee was replaced and what happened after their concussion, etc). The charting is so useless that I have given up and gone back to paper charting. I start an encounter just to put my billing through. Health Maintenance: I can't enter that a patient refuses to do a colonoscopy or mammogram. All I can do is "disable" that patient from being counted for meaningful use. Poor formatting: while they tout being iPad friendly, each page has lots of unused space, so there is a lot of scrolling just to enter data or get to the save button (and if you don't press save, you lost it). More poor formatting: entering vitals->information is so spread out that it takes two screens to enter. AND peak flow is on the first screen while height and weight are on the second "additional information" screen. Which is more important? Also watch out for the backspace button, sometimes it works like you would expect, and other places you will get logged out and lose all of what you were doing.

Recommendations

I'm still looking for a decent EHR that doesn't cost an arm and a leg. I don't think one yet exists because software engineers write the programs without really figuring out what is needed for good patient care. Then once their "platform" is established, they can't seem to go back and fix things to function better.

 

from NVAVI
Specialty: Vascular / phlebology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

It used to be great, but since ICD-10, the quality has plummeted.

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Likes Best

It is optimized for Apple products. Billing software is pretty good, but still needs a lot of work.

Likes Least

Recent software enhancements are terrible. Customer support is terrible and IT feedback nonexistent.

Recommendations

Count the number of clicks it takes to closed a chart and put in diagnosis codes AND apply them to the problem list.

 
 
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