MediTouch EHR Software


 

HealthFusion offers MediTouch EHR and MediTouch PM, a suite of electronic health records and practice management tools that were designed to be web-based and offer a touchscreen user interface.

The EHR offers charting, problem lists, medication management, electronic prescribing, allergy checks, order management, lab tests and document management, among other capabilities. The system can be configured to meet a provider’s charting preferences; custom forms can be implemented to work with MediTouch’s touchscreen technology. 

The EHR can be deployed standalone or in conjunction with HealthFusion’s practice management system, which automatically checks patients’ insurance eligibility 72 hours before appointments, and will store payer contracts within the system so that billers can verify terms and requirements. An online ERA service allows users to automatically post and download EOBs.

Because the system is web-based and hosted by HealthFusion, customers do not need to install or maintain any software on-premise. The system can be accessed through a web browser, and is designed to work natively on iPads and iPad Minis.

MediTouch is priced on a pay-per-provider, monthly subscription. The subscription fees include domestic customer support and training services.

 

MediTouch EHR Software - MediTouch EHR
 
  • MediTouch EHR Software - MediTouch EHR
    MediTouch EHR
  • MediTouch EHR Software - Advanced Document Management
    Advanced Document Management
  • MediTouch EHR Software - Anatomical and Actual Image Drawing
    Anatomical and Actual Image Drawing
  • MediTouch EHR Software - HIPAA-Certified Security Measures
    HIPAA-Certified Security Measures
  • MediTouch EHR Software - Meaningful Use Certified Patient Portal
    Meaningful Use Certified Patient Portal
  • MediTouch EHR Software
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

442 Reviews of MediTouch EHR Software

 
Software Advice Reviews (417)
More Reviews (25)

Showing 1-20 of 417

from Greater Alabama Family Foot Care
Specialty: Podiatry
Number of employees: 1 employee Employees number: 1 employee

Dr Artopee Review

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I've used several EHRs in my private practice. Medi-touch looks good screenswise (colorful), however, its functionality needs much work. There are multiple features that were promised to be available before purchase that simply does not work. Customer service waiting time is often more than 10 mins(which I think is because of the many glitches). Importing patient info from pre-existing EHR is timely and difficult.

Pros

I can't say that I like any of the features or Customer support.

Cons

There are multiple features that were promised to be available before purchase that simply does not work. Customer service waiting time is often more than 10 mins(which I think is because of the many glitches). Importing patient info from pre-existing EHR is timely and difficult.

Advice to Others

Needless to say, I am now using a diff software.

 
 

from GARDEN STATE PODIATRY, LLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

MediTouch

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Absolutely love this EMR. Very user-friendly. The PM module is great as well.

Pros

Ease of use, helpful MU check.

Cons

Could use some more podiatry specific templates.

Advice to Others

Get it.

 
 

from Xpress Medical Billing and Coding Services LLC
Specialty: Pediatrics
Number of employees: 1 employee Employees number: 1 employee

Medical Billing

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I have found MediTouch to be very user friendly. I love the fact that I can just enter the patient's ID number and get a real time eligibility report!

Advice to Others

You can't go wrong with this software.

 
 

from New Century Wellness Center
Specialty: Urgent care
Number of employees: 11-50 employees Employees number: 11-50 employees

Great software for a great price

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This software has modernized and improved my business in so many ways. I couldn't be more grateful!

 
 

from RES Pain management
Specialty: Pain management
Number of employees: 51-200 employees Employees number: 51-200 employees

Very good system

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Meditouch by HealthFusion is a cloud-based fully integrated EMR/EHR system that is very user-friendly and easy to use. The transition from a previous EMR was painless and speedy. Both myself and my staff find it a pleasure to use. The system is great for both a small practice (like mine, where I do ALL of the billing, etc) as well as for a larger practice. It also has podiatry specific programming and exams. The support and customer service is terrific, the company is very service-oriented and I have had only very positive experiences with everyone I have dealt with at HealhtFusion

 
 

from Everest Urgent Care
Specialty: Urgent care
Number of employees: 11-50 employees Employees number: 11-50 employees

user unfriendly

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I would have a hard time to find an appropriate medical diagnose for common musculeoskeletal issue. It's little trouble to schedule a patient and use EHR at the same time because it will change different interface.

Pros

The layout is clear.

Cons

Some of the guidance questions do have many choices. Usually typing up the description is better. Also, the pain scale on each body part is different rating. I'll hope there is an universal rating scale like the level of pain on the scale of 10 etc.

  Response: Sarah, HealthFusion

Date: January 2017

January 2017

 

Thank you for your review. We always appreciate feedback! If you’re having trouble finding a specific code, please give us a call! Our Support Team can be reached at 877.523.2120 option 6. We have every single ICD10 code built in, and would be happy to help you locate the codes you need. A lot of our users choose to create a custom panel of commonly used diagnosis codes to eliminate the need for searching, and increase efficiency while charting. There is a universal pain scale with rating 1-10 located in the Vital Signs module. I hope this is helpful! If you have further questions, our daily live Q&A webinars are an excellent resource and we’d love to see you there.

 
 

from NHWC
Specialty: General practitioner
Number of employees: 11-50 employees Employees number: 11-50 employees

Building templates is dreadful. I wish it was more user friendly in that aspect.

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I like the scheduling. I believe it can be improved in the tracking and patient retention department. The billing aspect is good. It definitely has too many buttons. It should be easy to build templates, but its not.

Pros

Practice management

Cons

No patient retention tools that I know of.

Advice to Others

Good system, would make several changes in the clinical portion.

 
 

from Core Healthcare management
Specialty: Urology
Number of employees: 11-50 employees Employees number: 11-50 employees

Software Advice

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My boss was looking for a new system to help with our billing for several different specialties and we had a software presentation for Meditouch which he loved and is still in talks of having this system for our company. However he was in an auto accident so that slowed the process up. Although everyone we have talked to has been really helpful and able to answer any questions that we have.

Pros

I likes the fact that its easy to put information into the program and that the clearinghouse is all in once.

Cons

I don't like that it was mainly compatible with apple more than android since a lot of our doctors are not familiar with apple products.

Advice to Others

Make sure that it is something your office can use and understand easily many times older people will need more time to get use to the system

 
 

from ISK Institute
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Been a user for 4 years now...

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I have been a user of the Meditouch EHR system for over four years now. Although I have seen improvements happen slowly throughout the years, I still wish the EHR and Scheduling side worked better together. I also with you was able to see all the former encounters the patient has had, when scheduling a new appointment. This would allow for a more seamless workflow as well as cut down on the amount of errors that are made as to what the patient is coming in for. The scanning has improved tremendously, so that is a huge plus. Overall I am very comfortable using it because I have been a user for years now. I am hoping more improvements come over the next few months implementing suggestions our office has.

Pros

Scanning is great.

Cons

Scheduling doesn't allow us to view all the doctor's locations on one screen - each location comes up in a different column. It's confusing and tricky to view. EHR side and scheduling side work separately. Unable to view past encounters when making appointments, which would be very helpful to keep accuracy.

 
 

from Health Center
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

Great idea and a good base, but needs some work!

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I had the pleasure of trying out MediTouch through a recent internship through a local doctor's office. They have had this system in use for about 2 years and I my experience the software is a good start. It has some great features and is not too confusing to use; however, it doesn't run smoothly and at times I found it lagging when trying to access records or to process/print certain reports. It is also a bit slow in responding to a request to pull out of one area to log into another. With any billing/coding being done the ERA service tends take a bit of time to load the EOB's and there overall is just a lot of little issues. I am hoping that in the near future MediTouch does some adjustments so clear those issues up. As I said, it is an overall great setup, just lacking in overall performance.

Pros

Ease of use, simple to learn.

Cons

Overall performance of the program and it's add on's are lacking.

Advice to Others

I would wait to purchase. Once MediTouch revamps the services/performance, then I would suggest giving this a go.

 
 

from Comprehensive Vasculat Surgery
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

Easy to customize. Very important for oir specialty

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Contact was swift with a consistent and frequent communication which allowed us to squeeze in demos to decision makers

Pros

Meaningful use support

Cons

Still in the honeymoon period

Advice to Others

Consult software advice first to start your search for ehr or billing software.

 
 

from Boston Dermatology
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

Dermatology Office Using MediTouch's HealthFusion for nearly 1 year

Ease-of-use

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In 2015, I spent countless hours reviewing/sampling one EHR after another to find a good fit for what we needed/wanted in an EHR. We were moving from paper and wanted a cloud-based solution. As a dermatology office, we absolutely need the ability to document patient's skin findings on a diagram. HealthFusion was one of the few that gave this ability and even allowed us to upload our own images which we have designed for quick easy use. Most dermatologists will utilize a more derm-specific product such as Modernizing Medicine's EMA, PracticeStudio, etc, however, another criteria we wanted in our EHR was something that was truly platform-independent and browser-independent -- could work on a ChromeOS computer, a Mac, a Windows machine, Firefox, Safari, Chrome, Edge, Internet Explorer, etc. Again, MediTouch's HealthFusion EHR & Practice Management product provided this capability while other derm-specific products did not and continue not to. We also do our billing in-house and wanted a robust billing product. MediTouch is their own clearinghouse which is a big benefit so when there are issues, we don't hear from our vendor "Oh it's a problem with the Clearinghouse", instead MediTouch customer service tells us "Oh we need to fix that". Customer service is overall very good - it is here in the United States (Pacific Coast which is our local time zone) and available relatively quickly. So why not five stars? Well, the EHR itself is not designed very well for a specialty-specific practice like ours so we went through a process of customizing it for our needs. We are happy that customization was available however it was a daunting and time consuming process. While the EHR system allows for some meaningful use and PQRS measures it does NOT collect data for specialty-specific measures so it's basically useless for our PQRS/MU/MACRA reporting needs. Which is very unfortunate and might force us to move to a derm-specific product.

Pros

Platform-independent (works on ChromeOS, MacOS, iOS, Android, etc.)
Browser-independent (works in Chrome, Safari, Edge, Internet Explorer, Opera, etc)
Cloud-based with no need for specific hardware/software in-house.
Local to our time zone (Pacific) with U.S. based customer service
Clearinghouse is in-house with the vendor
Speed of operation - there have been moments when the cloud-based

Cons

Lack of specialty-specific Meaningful Use, PQRS, and MACRA measures
Need for heavy customization for the purposes of documenting specific scenarios (specialty or otherwise)
Extra components within standard documentation unnecessary for most specialties
Integration of PM and EHR could be a bit better

Advice to Others

Whichever product you evaluate, ask for a demo login and try to document a sample patient visit and billing. Accept the fact that it will be difficult and counter-intuitive the first time you do it, but the process will help educate you on which product is easier to use. It will also help you realize exactly what kind of hardware/software you will need for that product. If a vendor says "Sure, but you need a specific computer with a specific piece of software" - make sure you understand those limitations and the embedded higher cost in obtaining such specific hardware/software configurations. Also, imagine what updates or upgrades will cost you in the future if the system you are looking at is so specific with its hardware/software requirements. A true cloud-based system that has complete independence from hardware/software allows you to lower your upfront and maintenance costs in the long run which can be much more savings than simply looking at the lowest monthly service cost.

 
 

from Tower Plaza Neurology
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

Best system I have used

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I have used at least 5 different systems with hospitals and when I was employed by hospital and this remains my favorite. Less cumbersome than most other systems. More intuitive than most.

Pros

Portability and integration of the billing system. We often joke that the bill is submitted before the patient reaches their vehicle.

Cons

I don't like updates, which they were not done during the week.

Advice to Others

I probably have one of the smallest offices and I really like this system. Easy to teach new employees.

 
 

from Tower Plaza Neurology
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

Easy to use

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Found the product on the internet when starting our medical office. Liked the fact that it was built from the ground for the IPAD. Have been satisfied with the product, really like the access to the system from anywhere.

Pros

Ease of use.

Cons

Need better support system from customer service.

 
 

from BUSINESS BILLING SERVICE
Specialty: Anesthesiology
Number of employees: 1 employee Employees number: 1 employee

MediTouch Health Fusion

Ease-of-use

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I could not be more pleased with the software and the staff. The transition was very smooth from the my old software to MediTouch.

Pros

User Friendly and the amazing staff involved in the transition.

Cons

none

Advice to Others

Check out this product before you decide.\

 
 

from Biohealth Pain Management
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

So far so good

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We've only been using meditouch for a week. It's easy to use and very user friendly.

Pros

User friendly

Cons

We have not had proper training. There are tutorials but the image is tiny. You have to look real close.

 
 

from Pro-Health Services
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

Review of MediTouch EHR

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I have been using MediTouch EHR for almost 2 years and love it! There are so many nice features like Electronic Prescribing of Controlled Substances, faxing within the chart or EHR, and it does my billing to.

Pros

I can access my records from my IPad, my laptop, or any other device capable of getting on the Internet. It is not Windows based so I can use it with any operating system. Upgrades are automatic and come with a notice. I often find new ways to use the program.

Cons

There is a learning curve and there are some bugs in the practice management portion where accounts will show an outstanding insurance balance when there is none.

Advice to Others

Invest time in your learning and it will be worth it!

 
 

from EvoTechBPO, LLC
Specialty: Billing services
Number of employees: 51-200 employees Employees number: 51-200 employees

PM and EHR of MediTouch

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When I was searching for Medical Billing software for my doctor, I was told to try MediTouch. I tried and did not try any other software because all my needs has been full filled by MediTouch. We have used this software for approximately 4 years and have never had a problem. If we have any questions, they are always available and if I want to customize and reports, they are happy to assist. Than you MediTouch team.

Pros

I cannot say that I have any issues with the MediTouch software

Cons

Not easy function to print receipts/statement for patients if need to send for one DOS from the list.

Advice to Others

I think the MediTouch customer support should be tested. I bet all of them they will feel better after having demo from MediTouch Team.

 
 

from Higher Ground Services LLC
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

Healthfusion

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Too many updates. When an update is done feature that work before the update no longer work. Slow to fix the problems.

 
 

from Green Pediatrics
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

Meditouch Review

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Nice software, very colorful, easy to look at, however not as easy to use on I pad (and it is designed for iPads) - I keep going to my desktop to chart medical notes.
I think there is too many clicking involved, looks easy when they demonstrate it, however when you start using it...too much you need to do.
I have a very busy practice, so I need to write these notes on the go, I have previously used Epic, Allscripts and practice fusion, and I think that this program is nice but not saving me the time I thought it would.
The least thing about it that I like is the fact I need to scroll a few times the page until I see the whole patient list, and it does not tell you the summary of how many its you have for th e AM and PM , right there on the first EHR page, at the patient list

Things I like is that you can populate the program and build it up like blocks .

Pros

Things I like is that you can populate the program and build it up like blocks .

Cons

The least thing about it that I like is the fact I need to scroll a few times the page until I see the whole patient list, and it does not tell you the summary of how many its you have for th e AM and PM , right there on the first EHR page, at the patient list
and too much clicking

 
 
 
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