MediTouch EHR Software


 

MediTouch EHR® is a complete electronic health record (EHR) that was designed to be both web-based and offer a touchscreen user interface. As a result, the product is highly differentiated and easy-to-use. The core EHR offers functionality for charting, problem lists, medication management, electronic prescribing, allergy checks, order management, lab tests and document management, among other capabilities. The system can also be configured to meet a provider’s personal charting preferences and custom forms can be implemented to work with MediTouch’s touchscreen technology. MediTouch EHR can be deployed standalone or in conjunction with HealthFusion’s practice management system. The complete system is certified by an ONC-ATCB to meet the meaningful use criteria for ARRA stimulus funds.

When HealthFusion set about designing its own EHR, the company decided to focus on designing a system that was revolutionary in its simplicity. Because the system is entirely web-based and hosted by HealthFusion, customers do not need to install or maintain any software on-premise. Users simply log in and access the system through a web browser on any Windows or Apple computer. Fans of Apple iPads will be especially attracted to the system as it was designed with this popular new device in mind. MediTouch software for iPad, also the fastest iPad EHR, is completely web-based.

HealthFusion prices the MediTouch EHR® on a pay-per-provider, monthly subscription. The monthly subscription fees include all customer support and training services. All support is provided domestically by full-time HealthFusion employees.

 

MediTouch EHR Software - MediTouch EHR
 
  • MediTouch EHR Software - MediTouch EHR
    MediTouch EHR
  • MediTouch EHR Software - Advanced Document Management
    Advanced Document Management
  • MediTouch EHR Software - Anatomical and Actual Image Drawing
    Anatomical and Actual Image Drawing
  • MediTouch EHR Software - HIPAA-Certified Security Measures
    HIPAA-Certified Security Measures
  • MediTouch EHR Software - Meaningful Use Certified Patient Portal
    Meaningful Use Certified Patient Portal
  • MediTouch EHR Software
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

311 Reviews of MediTouch EHR Software

Showing 1-20 of 311

 

from American Physician Financial Solutions
Specialty: Billing services
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Easy introduction and accessibility

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Likes Best

The software is very user friendly. Switching to Health Fusion has been very easy, and the accessibility of different functions has been incredibly helpful. Customer service has been incredible! Whenever I get myself lost or confused or just forget how to do something I call and the entire customer service team all help and are incredibly helpful. They not only tell me how to fix anything, but stay on the phone while I do and make sure I never feel rushed or like a problem to them.

Likes Least

I do wish some of the controls were still in the providers hands such as updating statements and how they look without having to contact the company.

Recommendations

Definitely ask for the product demo. The team was very nice and not pushy at any way shape or form. Explained how the system works and answered my questions. Very easy process.

 

from PSSC
Specialty: Pediatrics
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

User friendly.

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Likes Best

It is very user friendly and anyone with minimal computer use can venture through.

Likes Least

Needs more reporting capabilities. Statement processing has changed and it doesn't work the way I need it to.

Recommendations

Give it a try and see for yourself. Support is always there for you.

 

from Susan Hagen Morrison, MD
Specialty: Allergy & immunology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Satisfied with MediTouch HealthFusion

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Likes Best

I like that we were able to personalize the system with forms that we previously have used. Being able to now add in PDF editable forms is a plus. The system is easy to use for all levels of doctors and staff regardless of their computer knowledge. Meditouch is always updating the software and is on top of any and all changes to help us meet our goals for Meaningful Use.

Likes Least

1. I would like the money posted by each user to be user specific. I know they NOW have batch posting where the user can print only their posting but everyone still sees the main payment posting history for the day, i.e. copays taken at check-in, balances paid by patients and insurance payments (which can be sizable) would all be on one screen for all users to see. 2. There is no customer support on the weekends when we have Saturday hours and many times if an update is done on a Friday night certain features have not worked causing work flow problems.

Recommendations

Speak with other practices that use this system. Initial set up is done by the practice under the guidance of HealthFusion--it is not done by the vendor. (User set-up, fee schedules, calendar set up,etc.) This being said we did very well and went live within 3 weeks.

 

from Preferred Medical Services, Inc.
Specialty: Billing services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Exceptional Product.

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Likes Best

Product is user friendly, Costumer support is amazing, product is updated frequently, value is just right, vendor has done so much with this product, I'm very pleased. I have not had many issues at all, this is very important being a billing service.

Likes Least

The reports are way to complicated , this is my only complaint.

Recommendations

Software is good all around, very easy to learn. Software is always up to date.

 

from Shannon Kluppel MD PA
Specialty: Pediatrics
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Pediatric review of MediTouch

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Likes Best

Program is easy to use, customizable, and updated frequently. The Engineers listen to the users requests to make the program more appropriate to the way we use the program. With each update, the program gets easier to use. Since it is customizable, it fits well with my practice.

Likes Least

Since it is Touchscreen based, sometimes the buttons are too small.

Recommendations

Try to find a user in your field that can give a demonstration.

 

from Pacific Medical Care
Specialty: Pain management
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

It's great!

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Likes Best

It's easy to use and that makes a big difference to us.

Likes Least

It lacks some functionality I would like, specifically being able to export a list of open encounters.

Recommendations

Reporting features are very important so be sure to check for specific ones you need.

 

from Willamette Valley Foot and Ankle Center
Specialty: Podiatry
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Medical Biller/Coder

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Likes Best

EMR is very user friendly. If I have any questions, Health fusion answers all questions in a timely matter. Easy to Find EOBs

Likes Least

Automatic deposit not posting to accounts if the pt owes money

Recommendations

Reports on Pt credits and insurance credits. Extra charges show up on AR if the claim is submitted more than one time. If the claim needs adjusted then its another charge

 

from Carlos Garza MD
Specialty: General practitioner
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great help

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Likes Best

I like that it is very easy to use, very easy to get around of.

Likes Least

Theres nothing wrong with the software, or the company. No problems so far.

Recommendations

I really enjoy how easy it is to navigate throughout the soft ware!

 

from Revere Health
Specialty: Family medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Pretty Innovative

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Likes Best

I like that I can crossover many functions like billing, scheduling, charting, and e-prescribing. It's convenient to have everything in one place.

Likes Least

It's sometimes hard to navigate through the main screens. It takes some practice to learn and is not as user friendly as I would like.

Recommendations

This system is great but it doesn't have it all. In the end, the benefits outweighed the risks.

 

from Q Street Medical Associates
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

One year of Meditouch now!

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Likes Best

Started Meditouch EHR in 2015 after using a customized EHR since 1970s. Overall this past year a good product for the complexity of my medical office. Patients do like the interface and it is quite nice when I use my iPad Pro. Buttons are nice, clear. Search function is getting better.

Likes Least

I'm in a unique situation that Meditouch has never encountered. Because of my high complexity lab I have multiple billing lines for each type of bloodwork and Meditouch did not provide a solution. I have had to pay them for a lab interface but also had to purchase a LIS so our lab can communicate with the EHR just like commercial labs. Billing has been a nightmare for my office manager who did not used to spend hours finishing the day. We are a complex office with bloodwork but our per patient payment is much higher than a standard primary care practice. Patient portal isn't great and many patients complain. I miss my
Programmer and having in house support but Meditouch is getting better. Training is not great and there is a lot of learning on the go. My new physician has had difficulty with it and I'm worried about Locums learning it. I wish there was a support group for all Meditouch users to share their concerns and HF has not really provided that. A lot of EMRs use a groupthink method for billing and it would be useful. I wish there was an east coast office but this issue has improved over the past year

Recommendations

Would not recommend others. It is clear easy to use and not cluttered.

 

from Healthy Z Family Medicine
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Just as bad or worse than any other EHR

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Likes Best

communicates with my billing company, but I could just fax a superbill just as easily. does insurance eligibility checks, does eRx (but is often difficult to find the pharmacy unless you know the exact zip code, sometimes doesn't find the pharmacy at all, like Safeway's)

Likes Least

Wow, there is so much not to like... Word searching for ICD10 codes, past medical history and problem lists returns hundreds of search items that have absolutely nothing to do with the words being searched. Also, if you enter the words out of the order in which they would appear, you will never find them. Social History is much more than whether a person drinks alcohol or smokes. There is no way to put in valuable details of a patient's social history and automatically include it in your notes. A lot gets lost by having to adhere to some stupid engineer's formatting. Same with past medical/surgical/obstetric histories-you cant add any valuable details to anything (like which knee was replaced and what happened after their concussion, etc). The charting is so useless that I have given up and gone back to paper charting. I start an encounter just to put my billing through. Health Maintenance: I can't enter that a patient refuses to do a colonoscopy or mammogram. All I can do is "disable" that patient from being counted for meaningful use. Poor formatting: while they tout being iPad friendly, each page has lots of unused space, so there is a lot of scrolling just to enter data or get to the save button (and if you don't press save, you lost it). More poor formatting: entering vitals->information is so spread out that it takes two screens to enter. AND peak flow is on the first screen while height and weight are on the second "additional information" screen. Which is more important? Also watch out for the backspace button, sometimes it works like you would expect, and other places you will get logged out and lose all of what you were doing.

Recommendations

I'm still looking for a decent EHR that doesn't cost an arm and a leg. I don't think one yet exists because software engineers write the programs without really figuring out what is needed for good patient care. Then once their "platform" is established, they can't seem to go back and fix things to function better.

 

from NVAVI
Specialty: Vascular / phlebology
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

It used to be great, but since ICD-10, the quality has plummeted.

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Likes Best

It is optimized for Apple products. Billing software is pretty good, but still needs a lot of work.

Likes Least

Recent software enhancements are terrible. Customer support is terrible and IT feedback nonexistent.

Recommendations

Count the number of clicks it takes to closed a chart and put in diagnosis codes AND apply them to the problem list.

 

from Pain Treatment Center
Specialty: Pain management
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Meditouch EHR review

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Likes Best

It's easy to use for most patients. The ability to customize coding groups and blueprints are helpful.

Likes Least

The trouble shooting when problems occur, or when questions need to be asked needs to improve. Waiting times on the phone are long, and sometimes seemingly simple issues require weeks to fix. These challenges can be disruptive to our patient flow.

Recommendations

During the orientation phase, spend time practicing those things that you will use the most. As a clinician, it's best to have as much "real time" help before you actually implement the EHR into your clinical routine. Trying to learn and make changes in your EHR during a busy patient day is a challenge.

 

from Cascade Wellness
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

MediTouch has given me back my life at home and made billing work.

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Likes Best

Ease of use with EMR features on touch screens. I can keep up with my charting and my billing without a lot of extra help and endless drama from insurance companies.

Likes Least

Complicated to set up templates but at least they work well.

Recommendations

Make sure you know what you need and how the billing submission works and records.

 

from Stokes Surgery Group PC
Specialty: Surgery
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Single practicioner General Surgery practice

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N/A

Likes Best

MediTouch EHR is a fully comprehensive and customizable software solution that is user friendly and intuitive.

Likes Least

It took a while to learn the software due to it's awesome ability to customize forms and processes. However, once completed, it made using the software a breeze. The time saved was worth the time spent building a custom system.

Recommendations

Know exactly what you want in an EHR system before you get started and make a list. Sit through as many demo's of the top recommended companies. Then make a short list and go from there.

 

from Premier Healthcare of North Texas
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Liked it better at first, not so much now

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Likes Best

Like that it's web based, and easy to access from smart devices. With the information being in the Cloud, if used correctly, your desktop becomes a virtual desktop, and no information is stored, therefore, PHI is much more secure.

Likes Least

Training and customer service are both extremely poor. There is NO training, other than logging in to HealthFusion and slogging through hundreds of pages of instructions, and training videos. If you're new to EHRs or new to web based EHRs, it's particularly confusing and cumbersome. Even with extensive EHR use, self-training by reading page after page of instructions is tedious and time consuming. Customer Service is slow to respond, and often closes cases before there is a resolve to the issue. Time difference often interferes with getting any assistance. Almost every time a new feature is rolled out, or an update, glitches occur with previously working features. Changes and updates are based (supposedly) on the amount of requests from users for particular functions. This is problematic, because some offices use the system for scheduling only, charting only, etc. For practices that use the heck out of every function of a PM/EHR system, we find MediTouch to be seriously lacking in many areas. We've recently discovered that there's a MAJOR problem with User ability to access another User's tasks, messages, and patient portal messages, without logging into the User's account. DHHS requires that each user have a unique username and password to access patient records, and says log in information is NOT to be shared. How then staff members respond to patient portal messages, and address tasks and messages in a timely manner if they cannot access a User's account? Not to mention, if a User is logged in as another User in order to address messages in their absence, MediTouch is tracking the User whose account is being used, NOT the user who is actually accessing the charts. This is a MAJOR problem with regard to HIPAA.

Recommendations

I don't have any recommendations for others evaluating software like this.

 

from Expreso Medical Dental Clinic
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to implement

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Likes Best

Easy to implement for small Family Medicine practice. Very fast and dependable. Also gives free iPad with first subscription.

Likes Least

Appears to be short on staffing/technical support, but fortunately there was not too much need since software worked fine.

Recommendations

Small Family Medicine/Internal Medicine Practice. Would recommend using Surface Tablets instead of ipads. Would be better with fast internet

 

from Carroll family healthcare
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Happy with this vendor

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Likes Best

Very easy to track and maintain meaningful use. I can use on a phone as long as I open it in chrome browser. So virtually carrying my office with me. Linking to our state vaccine registry was easy and painless. Training takes no time at all.

Likes Least

They are on West coast, we are on east. We open at 7AM, so by the time they are answering their phones, we are half way through our day. NOT good if we have a problem.

Recommendations

Look at how they incorporate meaningful use and track your compliance.

 

from Pro-Health Services
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

HealthFusion EHR Is Excellent

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Likes Best

HealthFusion is web-based which makes it very nice. I am no longer dependent on a Windows-based operating system and I can access my records from anywhere. This makes finishing charts quicker and easier. In addition, I can use my IPad which is much easier to carry around than lugging a laptop computer. It also was well-prepared to transition to ICD-10 and this has been a smooth process for me thanks to HealthFusion. HealthFusion also has their own clearinghouse so it is easy to submit claims and I also can verify insurance coverage live before providing services. This is important because previously, I have had a few patients deliberately give my bad insurance cards pretending to have coverage and when the claim was denied, they refused to pay their invoices! This would have been avoided if I had been using HealthFusion at that time. In addition, I am able to customize templates which faciliates the documenting process. There also is an electronic faxing component available so I can fax directly from the chart, and e-prescribing is available and easy.

Likes Least

Sometimes I am on hold for awhile waiting for customer service

Recommendations

Allow yourself time to learn the system. It is a very powerful system and I learn new things about it frequently.

 

from Village Pediatrics of Arroyo Grande, Inc.
Specialty: Pediatrics
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Pediatric friendly templates and care plans!

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Likes Best

We are able to use it on macs, that it is cloud based and the design is very friendly to the user.

Likes Least

We do wish there were some other pediatric friendly aspects, such as having the parents' names displayed on the patient chart, having a feature that would show which vaccines were recommended and when, and showing the percentile next to the growth parameters.

Recommendations

Check out lots of vendors before you make your choice and make sure they have what your specialty needs.

 
 
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