MediTouch EHR Software


 

HealthFusion offers MediTouch EHR and MediTouch PM, a suite of electronic health records and practice management tools that were designed to be web-based and offer a touchscreen user interface.

The EHR offers charting, problem lists, medication management, electronic prescribing, allergy checks, order management, lab tests and document management, among other capabilities. The system can be configured to meet a provider’s charting preferences; custom forms can be implemented to work with MediTouch’s touchscreen technology. 

The EHR can be deployed standalone or in conjunction with HealthFusion’s practice management system, which automatically checks patients’ insurance eligibility 72 hours before appointments, and will store payer contracts within the system so that billers can verify terms and requirements. An online ERA service allows users to automatically post and download EOBs.

Because the system is web-based and hosted by HealthFusion, customers do not need to install or maintain any software on-premise. The system can be accessed through a web browser, and is designed to work natively on iPads and iPad Minis.

MediTouch is priced on a pay-per-provider, monthly subscription. The subscription fees include domestic customer support and training services.

 

MediTouch EHR Software - MediTouch EHR
 
  • MediTouch EHR Software - MediTouch EHR
    MediTouch EHR
  • MediTouch EHR Software - Advanced Document Management
    Advanced Document Management
  • MediTouch EHR Software - Anatomical and Actual Image Drawing
    Anatomical and Actual Image Drawing
  • MediTouch EHR Software - HIPAA-Certified Security Measures
    HIPAA-Certified Security Measures
  • MediTouch EHR Software - Meaningful Use Certified Patient Portal
    Meaningful Use Certified Patient Portal
  • MediTouch EHR Software
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

455 Reviews of MediTouch EHR Software

 

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Software Advice Reviews (429)
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Showing 1-20 of 429

Desiree from Everest medical Lab
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Software Change

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We recently changed the software to Meditouch. We are still in transition, however, it's been smooth. We had some issues with integration from our LIS (laboratory information system) but Healthfusion's Integration team was great in getting it fixed.

Pros

customer support - easy to contact, do not have to create "tickets," friendly
vendors - do not need separate clearinghouse or separate vendor for patient statements. Can perform all duties in one shot
Billing - denial defender is a great tool and helps submit clean claims
Auto Posts - great for practices with minimal coding
Reports - very user friendly and accurate

Cons

Payment Posting - not very friendly, need to "void" payments rather than correct
ERA - system misses many payments, which we then have to post manually
Auto Post - not conducive for lab billing

 
 

QURESH from NISRIN Q. DAHODWALA MD PC
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Happy users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We are very happy we decided to replace our earlier EMR with MediTouch. This switch required the complicated task of data migration in addition to all other issues involved in implementing a new EMR. The data migration was not easy and required many iterations as expected but generally theswitch was smooth.

Pros

Easy to use.

Cons

Customer service as it relates to resolving quick issues could be better. Waiting times on the phone is long and needs to shorten. Also staff answering such calls are at entry level and should be better trained.

 
 

Deborah from Turner Practice Associates
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Meditouch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

It is comprehensive, yet easy. The dashboard makes it easy to see the tasks you must accomplish for each patient record and visit. It provides real-time checklist and suggestions to complete based on the record.

Cons

Some fields or steps are not necessary and knowing which ones to eliminate take some process assesment

 
 

Gary from UPRI
Specialty: Pain management
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Meditouch EHR in a Interventional Pain Clinic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is one of the few EHRs that actually turn out looking like a medical note rather than a list after list of repetitive data that is hard to follow and actually see what is going on with the patient and what they are taking for current medications. The note is constructed in the SOAP format so that it is easy to follow. The platform allows customization for office/ASC procedures that are easy to setup after initial orientation and it also allows for multiple options for physical findings in the exam. Care360 is similar in that it is a SOAP note format, but doesn't have a billing component built in and requires Kareo or another billing program that doesn't marry to the EHR easily.

Pros

Customization, Readability of completed notes, no confusion on problem lists, medication lists, etc. No laundry list after list after list causing you to wonder "where's the meat" of this note that will tell me what's going on.

Cons

There is a lot of data on the page so it is sometimes hard to read everything on a standard iPad. At my age, I should probably use a "Pro" sized iPad. Other than that, not much.

Advice to Others

Any software you consider, you should get a demonstration and you should be allowed the opportunity to ask all the questions you need in order to see how it would fit into your specialty

 
 

Mario D from EZ-Pediatrics/EZ-After Hours
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Dr.Z loves MediTouch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Went from using a system for 10 yrs, server based to a web-based system. I love the features. Easy to navigate and customizable. Portal integrated, shares info with other EHR's and compatible with my billing software.

Pros

too many to mention

Cons

I haven't found one yet

Advice to Others

If you are struggling with your EHR, don't hesitate to go with MediTouch. It does all the things the more expensive one do like "Office Practicum" or "Athena Health" just to name a few!

 
 

Heidi from Community Health Care
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Best software i have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software has become such a breath of fresh air. It has made everything so much more organized and easier to access. I can not imagine ever having to deal with another chart. Not after experiencing the power of electronic medical records. It has the flexibility to meet our exact needs.

Pros

It so easy to use, you can access it from anywhere, even on your smartphone. Best of all you can customize it to fit your particular needs.

Cons

I love everything about this software.

Advice to Others

For those of you who are not that computer savvy, do not worry they offer great support and will walk you through it step by step. I promise you will be a pro in no time.

 
 

Hanul from Nidraveda
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Decent EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall a decent EHR. Good value. Features do need to be beefed up a bit.

 
 

Raymon from Greater Alabama Family Foot Care
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Dr Artopee Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This Software is the first one that I have ever used.Overall is Good. Appointment scheduling and Scheduling recurring appointments are easy. The Messaging keeps everyone on the same page. It's very user-friendly. The staff will find it easy to learn.
Appointment scheduling and Scheduling recurring appointments are easy. The Template database is limited. No Podiatry Templates.

Pros

It is very user-friendly, the staff will find it easy to learn. The on-site trainer did a good job.

Cons

The Template database is limited. No Podiatry Templates. Document uploading requires a few steps.

Advice to Others

Does not perform as promised.

 
 

Malik from Ibn Sina Foundation
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Definitely recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Very simple to execute billing process and easy to monitor and teach others...

Pros

UI is very simple

Cons

Wish there was a better dashboard that can be provided deeper action execution ...

 
 

STACY from DR. WILLIE LOUIS, M.D.
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

GREAT Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

MediTouch by far has the BEST customer service that I've received in over 17 years of being in the medical field!!!

Pros

GREAT Customer Service!

Cons

No "onsite" training!

Advice to Others

This is a great software for a small medical office.

 
 

angie from Anytime Fitness
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

MediTouch EHR Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our company has used this product with great success.

Pros

This product is very user-friendly, especially for those not as experienced with online systems.

Cons

NA

Advice to Others

A great investment.

 
 

Shirley from Complete Provider Resource
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Not what we were hoping for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have about eight months into this software and are still struggling with very basic issues such as claims not making it to the carrier and reports not functioning to our (or our clients') level of expectation. I cannot report on many fields in the system and despite being told in the beginning that their reporting tool was being enhanced and we could report on individual fields, and spend additional money to export data so we could create our own reports.
Clients are increasingly frustrated with inability to get eligibility checks on many of their common carriers and to get anything much beyond just confirmation of coverage (not outline of actual benefits, etc.) Collections module is clunky and we have not found it to be effective.
On the upside, claims entry is fairly simple, and auto posting is a breeze, as is data entry of patient information.

Pros

Autoposting is fantastic. We find it does it correctly close to 100% of the time. When the system cannot effectively autopost, it "flags" the RA so that you can address it individually. When we initially converted, we found that importing patient demographics was refreshingly simple and something we could do on our own without additional costs.
Patient demographics are easy to enter and maintain.

Cons

Reporting is completely ineffective. Canned reports don't balance against each other, and it's hard to quantify values. Not much assistance from Customer Service, although they do try to be helpful.
EDI process has been nothing short of challenging. From enrollment issues in the beginning to claims submission and follow-up issues, we are finding as we work AR several months later we're still having issues with some of our claims from early on which can't seem to arrive at the payer, despite acceptance confirmation from Healthfusion/ENS. It's costing us hours of time on the phone and lost productivity. We also cannot actually see the acceptance reports and are told we can't have access to those because they're in larger batches, which again creates additional phone calls and work on our part.

Advice to Others

Regardless of feeling like we did fairly responsible research on our part, we ran into a number of issues for which we were not prepared. Put potential vendors through challenging scenarios you have in your current system and have them explain how they would resolve them. Even then, watch carefully once you change to make sure you're getting what you were promised. If you're able, roll over one client at a time (if you have multiple) so you can ensure everything works as promised and works productively before you move your entire book of business.

 
 

ROSEMARY from ISK INSTITUTE
Specialty: Orthopedics / sports medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

MEDICAL RECEPTIONIST

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

EASY TO LEARN BUT LOTS OF STEPS TO DO ONE THING. WISH THE SYSTEM WAS MORE USER-FRIENDLY. HAD BETTER OPTIONS TO REALLY LOOK INTO A PATIENTS CHART.

Pros

EASY TO LEARN THE SYSTEM

Cons

TOO MANY STEPS TO DO ONE THING

Advice to Others

NOT REALLY

 
 

Stephaine from SG Office Management
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Meditouch / Healthfusion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great system, easy to use, great billing software. Would definitely recommend this product to others. It's very compatible with Ipad, or other mobile devices.

Pros

Very user-friendly and can easily navigate around the site with no problems. Can create own templates for Superbills, etc.

Cons

Wish the billing system was a little more friendly in regards to resubmitting bills. It creates a new claim for one small change.

 
 

Bobbie from Acorn to Oak Pediatrics
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Medical Office Software Review: Pediatrics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The system appears to be outdated. There needs to be a smoother transition between screens.

 
 

UJJWAL from GARDEN STATE PODIATRY, LLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

MediTouch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Absolutely love this EMR. Very user-friendly. The PM module is great as well.

Pros

Ease of use, helpful MU check.

Cons

Could use some more podiatry specific templates.

Advice to Others

Get it.

 
 

Tameka from Xpress Medical Billing and Coding Services LLC
Specialty: Pediatrics
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Medical Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have found MediTouch to be very user friendly. I love the fact that I can just enter the patient's ID number and get a real time eligibility report!

Advice to Others

You can't go wrong with this software.

 
 

Jaymee from New Century Wellness Center
Specialty: Urgent care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great software for a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software has modernized and improved my business in so many ways. I couldn't be more grateful!

 
 

rebecca from RES Pain management
Specialty: Pain management
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Very good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Meditouch by HealthFusion is a cloud-based fully integrated EMR/EHR system that is very user-friendly and easy to use. The transition from a previous EMR was painless and speedy. Both myself and my staff find it a pleasure to use. The system is great for both a small practice (like mine, where I do ALL of the billing, etc) as well as for a larger practice. It also has podiatry specific programming and exams. The support and customer service is terrific, the company is very service-oriented and I have had only very positive experiences with everyone I have dealt with at HealhtFusion

 
 

Cheuk Ho from Everest Urgent Care
Specialty: Urgent care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

user unfriendly

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I would have a hard time to find an appropriate medical diagnose for common musculeoskeletal issue. It's little trouble to schedule a patient and use EHR at the same time because it will change different interface.

Pros

The layout is clear.

Cons

Some of the guidance questions do have many choices. Usually typing up the description is better. Also, the pain scale on each body part is different rating. I'll hope there is an universal rating scale like the level of pain on the scale of 10 etc.

  Response: Sarah, HealthFusion

Date: January 2017

January 2017

 

Thank you for your review. We always appreciate feedback! If you’re having trouble finding a specific code, please give us a call! Our Support Team can be reached at 877.523.2120 option 6. We have every single ICD10 code built in, and would be happy to help you locate the codes you need. A lot of our users choose to create a custom panel of commonly used diagnosis codes to eliminate the need for searching, and increase efficiency while charting. There is a universal pain scale with rating 1-10 located in the Vital Signs module. I hope this is helpful! If you have further questions, our daily live Q&A webinars are an excellent resource and we’d love to see you there.

 
 
 
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