About Chat.io

Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more. Users can implement chat.io with multiple websites or Facebook pages. If a client contacts a business using Facebook Messenger, users can respond through chat.io. Users can also configure canned responses with predictive text suggestions, which chat.io can automatically suggest to agents. Customer question history is saved in the application, and over time repeat questions can be used to create automated responses. Chat.io also offers an application marketplace with user-created plugins for the tool. Users can publish their applications and plugins to the marketplace and ...

Chat.io Pricing

$10 per teammate/month. Get a ready-to-use live chat and full access to all its features.

Starting price: 

$10.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Chat.io User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 11 reviews

User Profile

Elbert

PJSC Slavuta Plant "Budfarfor" part of Geberit Group

Verified reviewer

Company size: 2-10 employees

Industry: Financial Services

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

4

Customer support

4

Functionality

5

Reviewed November 2018

All in one chatter

Thi soft provided me a good online customer support

Pros

a lot of ready and tested solutions to start chatting

Cons

Small trial period cause I understanded some functions near the end of it

Rafal

Science.Fund

Verified reviewer

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2018

Never been easier to communicate with your clients!

Pros

Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

Cons

Not for corporate clients. If you are looking for multi-function product with HIPPA standard, overloaded with extra possibilities - It is not for you.

Anonymous

Verified reviewer

Company size: 2-10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Functionality

3

Reviewed February 2019

Works fine but didnt like the price

Pros

It does pretty much what we needed it to. New features seem to be added from time to time.

Cons

We didnt like the price. We found another chat program thats free that works for us.

User Profile

Kristine

HR.ge

Verified reviewer

Company size: 11-50 employees

Industry: Human Resources

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2018

Perfect Software

Pros

Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7

Cons

Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly

User Profile

Maciej

Axwave Inc.

Verified reviewer

Company size: 11-50 employees

Industry: Market Research

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2018

Very reliable, and extensible chat

Fast and reliable customer feedback and sales closing.

Pros

As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

Cons

No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!

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