Chat.io Software

4.82 / 5 (11)

About Chat.io


Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more.

Users can implement chat.io with multiple websites or Facebook pages. If a client contacts a business using Facebook Messenger, users can respond through chat.io. Users can also configure canned responses with predictive text suggestions, which chat.io can automatically suggest to agents. Customer question history is saved in the application, and over time repeat questions can be used to create automated responses.

Chat.io also offers an application marketplace with user-created plugins for the tool. Users can publish their applications and plugins to the marketplace and sell them to other users. APIs and webhooks configure the application to suit an organization’s needs.

Pricing is per user per month. Support is offered through live chat and over the phone.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

11 Reviews of Chat.io

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-11 of 11 reviews

Do you use this product?Write a review

November 2018

Elbert from PJSC Slavuta Plant "Budfarfor" part of Geberit Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2018

All in one chatter

Thi soft provided me a good online customer support

Pros

a lot of ready and tested solutions to start chatting

Cons

Small trial period cause I understanded some functions near the end of it

March 2018

Rafal from Science.Fund

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Never been easier to communicate with your clients!

Pros

Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

Cons

Not for corporate clients. If you are looking for multi-function product with HIPPA standard, overloaded with extra possibilities - It is not for you.

March 2018

Kristine from HR.ge

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Perfect Software

Pros

Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7

Cons

Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly

March 2018

Maciej from Axwave Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Very reliable, and extensible chat

Fast and reliable customer feedback and sales closing.

Pros

As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

Cons

No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!

March 2018

nuki from Baumarket

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Very easy livechat software

Pros

First of all i like the price, then i like 24/7 service and they always help me. Easy to integrate to facebook page.

Cons

I like everything. I work already three months but have not found any issues or problems. All the best.

March 2018

Roy from Baumarket

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Best live chat solution

Pros

Chat.io allows our customers to easily contact us. easy to set up and user friendliness for customers.

Cons

I like everything, support is perfect, they help me in everything and for the price, it is cheap. Good Job

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Simple but powerful

Pros

Chat is easy to use after the first few minutes, they have amazing customer service and a great widget that works well.

Cons

The app is simple, more features will proved a better experience

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

February 2019

Works fine but didnt like the price

Pros

It does pretty much what we needed it to. New features seem to be added from time to time.

Cons

We didnt like the price. We found another chat program thats free that works for us.

August 2018

Mehak

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

March 2018

Blazej from Startup Makers

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Blown away by the idea and execution

Pros

A perfectly complete live chat for websites that can be infinitely extended. There's a development platform built into it.

Cons

This is developer-oriented which for many can be a huge plus. On its own it may be underwhelming and requires a bit of figuring out at first.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

August 2018

Every site needs a chat... use this one

Excellent solution. It's worth the money!

Pros

Tried several other solutions and ended up with Chat.io for a few of my websites

Cons

Can get a little expensive, if price could be adjusted it would be great!