Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more.
Users can implement chat.io with multiple websites or Facebook pages. If a client contacts a business using Facebook Messenger, users can respond through chat.io. Users can also configure canned responses with predictive text suggestions, which chat.io can automatically suggest to agents. Customer question history is saved in the application, and over time repeat questions can be used to create automated responses.
Chat.io also offers an application marketplace with user-created plugins for the tool. Users can publish their applications and plugins to the marketplace and sell them to other users. APIs and webhooks configure the application to suit an organization’s needs.
Pricing is per user per month. Support is offered through live chat and over the phone.