Chat.io

RATING:

4.82

(11)

What is Chat.io?

Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more. Users can implement chat.io with multiple websites or Facebook pages. If a client contacts a business using Facebook Messenger, users can respond through chat.io. Users can also configure canned responses with predictive text suggestions, which chat.io ...

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How much doesChat.io Cost?

Price starts from $10.00 per month

$10 per teammate/month. Get a ready-to-use live chat and full access to all its features.

Free trial: unavailable

Free version: unavailable

What Features doesChat.io offer?

@mentions
API
Chat/Messaging
Customizable Branding
Geotargeting
Interaction Tracking
Live Chat
Mobile Access
Monitoring
Multi-Channel Communication
Real Time Notifications
Search/Filter
Surveys & Feedback
Third Party Integrations

What Deployment Options doesChat.io offer?

Chat.io offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
iPhone (Mobile)
Mac (Desktop)
Android (Mobile)
iPad (Mobile)

Chat.io does not offer:

Chromebook (Desktop)
Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)

Chat.io Reviews

Overall Rating

4.82

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Chat.io

1 - 10 of 10 Reviews

User Profile

Elbert

Verified reviewer

2-10 employees

Financial Services

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed November 2018

All in one chatter

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

5.0

Thi soft provided me a good online customer support

PROS

a lot of ready and tested solutions to start chatting

CONS

Small trial period cause I understanded some functions near the end of it

Rafal

Less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed March 2018

Never been easier to communicate with your clients!

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

CONS

Not for corporate clients. If you are looking for multi-function product with HIPPA standard, overloaded with extra possibilities - It is not for you.

Anonymous

2-10 employees

Less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed February 2019

Works fine but didnt like the price

OVERALL RATING

4.0

EASE OF USE

3.0

FUNCTIONALITY

3.0

PROS

It does pretty much what we needed it to. New features seem to be added from time to time.

CONS

We didnt like the price. We found another chat program thats free that works for us.

User Profile

Kristine

Verified reviewer

11-50 employees

Human Resources

Less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed March 2018

Perfect Software

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7

CONS

Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly

User Profile

Maciej

Verified reviewer

11-50 employees

Market Research

Less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed March 2018

Very reliable, and extensible chat

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Fast and reliable customer feedback and sales closing.

PROS

As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

CONS

No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!