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Chat.io software

9 reviews(5.0/5)
9 reviews(5.0/5)

Chat.io is a cloud-based online chat tool suitable for businesses of all sizes. It features integration with user websites and Facebook pages, application configuration capabilities and more.

Users can implement chat.io with multiple websites or Facebook pages. If a client contacts a business using Facebook Messenger, users can respond through chat.io. Users can also configure canned responses with predictive text suggestions, which chat.io can automatically suggest to agents. Customer question history is saved in the application, and over time repeat questions can be used to create automated responses.

Chat.io also offers an application marketplace with user-created plugins for the tool. Users can publish their applications and plugins to the marketplace and sell them to other users. APIs and webhooks configure the application to suit an organization’s needs.

Pricing is per user per month. Support is offered through live chat and over the phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

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9 Reviews of Chat.io

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Simple but powerful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Chat is easy to use after the first few minutes, they have amazing customer service and a great widget that works well.

    Cons

    The app is simple, more features will proved a better experience

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Every site needs a chat... use this one

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Excellent solution. It's worth the money!

    Pros

    Tried several other solutions and ended up with Chat.io for a few of my websites

    Cons

    Can get a little expensive, if price could be adjusted it would be great!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Maciej from Axwave Inc.

    Number of employees: 11-50 employees

    March 2018

    Very reliable, and extensible chat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fast and reliable customer feedback and sales closing.

    Pros

    As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

    Cons

    No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Blazej from Startup Makers

    March 2018

    Blown away by the idea and execution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A perfectly complete live chat for websites that can be infinitely extended. There's a development platform built into it.

    Cons

    This is developer-oriented which for many can be a huge plus. On its own it may be underwhelming and requires a bit of figuring out at first.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kristine from HR.ge

    Number of employees: 11-50 employees

    March 2018

    Perfect Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7

    Cons

    Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Rafal from Science.Fund

    March 2018

    Never been easier to communicate with your clients!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

    Cons

    Not for corporate clients. If you are looking for multi-function product with HIPPA standard, overloaded with extra possibilities - It is not for you.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • nuki from Baumarket

    Number of employees: 51-200 employees

    March 2018

    Very easy livechat software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    First of all i like the price, then i like 24/7 service and they always help me. Easy to integrate to facebook page.

    Cons

    I like everything. I work already three months but have not found any issues or problems. All the best.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Roy from Baumarket

    Number of employees: 51-200 employees

    March 2018

    Best live chat solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Chat.io allows our customers to easily contact us. easy to set up and user friendliness for customers.

    Cons

    I like everything, support is perfect, they help me in everything and for the price, it is cheap. Good Job

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • August 2018

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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