Agent interaction history
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000About Oracle Contact Center Anywhere
Oracle Contact Center Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback.
Calls can be routed based on different levels of staff skill. This skill-based routing applies to web chat as well. The system also includes Interactive Voice Response (IVR) Call Routing, which allows for creation of customized menus to route calls to the proper staff member.
Automated and semi-automated emails respond to any email inquiries, or they can route the question to the correct staff member with suggested responses based on the content of the email itself.
Oracle Contact Center Anywhere Software is best suited for midsize to enterprise-level businesses in almost any industry, including engineering, health care, nonprofit and software/IT. The system has won 49 industry awards, including those from Frost & Sullivan, Call Center Magazine, Customer Interaction Solutions Magazine and Communications Convergence Magazine.
4 Reviews of Oracle Contact Center Anywhere
Overall rating
4.50 / 5 stars
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Showing 1-4 of 4 reviews
September 2018
Maria Corazon from Cience Technologies
Company Size: 201-500 employees
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2018
Oracle Contact Center Anywhere.
Probably, One can access this without a wifi or data connection.
Pros
Oracle Contact Center Anywhere have been continuously used by Business Processing Outsourcing Company relatively for Inbound and Outbound Calls. By the use of this tool, an agent coul'd tracked the number of calls and email he/she dialed throughout the day.
Cons
You need to change your password credential every month. You need to have an internet connection for you to properly use it.
April 2017
Maria from Epsilon
Company Size: 5,001-10,000 employees
Ease-of-use
4.0
Functionality
3.0
April 2017
Great for VOIP and Fax
Pros
Our office used the service on both VOIP handsets as well as software options on smart phones and desktops. It's a great solution. Also use it at times for faxing. Very easy.
Cons
Can be costly depending on the number of users and features desired for your office
March 2015
Donna from DJT Services
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2015
Great product and service.
Promero provides an excellent call center solution. They are flexible and accommodating. Their tech support is great. I also like the fact that Promero offers other products like CRM and workforce tools at affordable price.
March 2015
George from FX Services
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2015
Promero- Oracle CCA
Possibly the best cloud product at the best price. Promero support is excellent, the team is very responsive by email or telephone.