Oracle Contact Center Anywhere Software
Oracle Contact Center Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback.
Calls can be routed based on different levels of staff skill. This skill-based routing applies to web chat as well. The system also includes Interactive Voice Response (IVR) Call Routing, which allows for creation of customized menus to route calls to the proper staff member.
Automated and semi-automated emails respond to any email inquiries, or they can route the question to the correct staff member with suggested responses based on the content of the email itself.
Oracle Contact Center Anywhere Software is best suited for midsize to enterprise-level businesses in almost any industry, including engineering, health care, nonprofit and software/IT. The system has won 49 industry awards, including those from Frost & Sullivan, Call Center Magazine, Customer Interaction Solutions Magazine and Communications Convergence Magazine.
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Agent interaction history -
Agent screen -
Agent login portal -
Business events -
Campaigns -
Predictive dialer
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000
3 Reviews of Oracle Contact Center Anywhere
Maria from Epsilon
Specialty: Pharmaceuticals
Employees number: 5,001-10,000 employees
April 2017
April 2017
Great for VOIP and Fax
Pros
Our office used the service on both VOIP handsets as well as software options on smart phones and desktops. It's a great solution. Also use it at times for faxing. Very easy.
Cons
Can be costly depending on the number of users and features desired for your office
Donna from DJT Services
March 2015
March 2015
Great product and service.
Ease-of-use
Usability
Product Quality
Quality
Support
Promero provides an excellent call center solution. They are flexible and accommodating. Their tech support is great. I also like the fact that Promero offers other products like CRM and workforce tools at affordable price.
George from FX Services
March 2015
March 2015
Promero- Oracle CCA
Ease-of-use
Usability
Product Quality
Quality
Support
Possibly the best cloud product at the best price. Promero support is excellent, the team is very responsive by email or telephone.
