Oracle Contact Center Anywhere Software


Oracle Contact Center Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback.

Calls can be routed based on different levels of staff skill. This skill-based routing applies to web chat as well. The system also includes Interactive Voice Response (IVR) Call Routing, which allows for creation of customized menus to route calls to the proper staff member.

Automated and semi-automated emails respond to any email inquiries, or they can route the question to the correct staff member with suggested responses based on the content of the email itself.

Oracle Contact Center Anywhere Software is best suited for midsize to enterprise-level businesses in almost any industry, including engineering, health care, nonprofit and software/IT. The system has won 49 industry awards, including those from Frost & Sullivan, Call Center Magazine, Customer Interaction Solutions Magazine and Communications Convergence Magazine.



4 Reviews of Oracle Contact Center Anywhere

Overall rating

4.5 / 5 stars

Showing 1 - 4 of 4 reviews

September 2018

Maria Corazon from Cience Technologies

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Oracle Contact Center Anywhere.

Probably, One can access this without a wifi or data connection.

Pros

Oracle Contact Center Anywhere have been continuously used by Business Processing Outsourcing Company relatively for Inbound and Outbound Calls. By the use of this tool, an agent coul'd tracked the number of calls and email he/she dialed throughout the day.

Cons

You need to change your password credential every month. You need to have an internet connection for you to properly use it.

April 2017

Maria from Epsilon

Company Size: 5,001-10,000 employees


Ease-of-use

4 of 5

Functionality

3 of 5

April 2017

Great for VOIP and Fax

Pros

Our office used the service on both VOIP handsets as well as software options on smart phones and desktops. It's a great solution. Also use it at times for faxing. Very easy.

Cons

Can be costly depending on the number of users and features desired for your office

March 2015

Donna from DJT Services

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

Great product and service.

Promero provides an excellent call center solution. They are flexible and accommodating. Their tech support is great. I also like the fact that Promero offers other products like CRM and workforce tools at affordable price.

March 2015

George from FX Services

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2015

Promero- Oracle CCA

Possibly the best cloud product at the best price. Promero support is excellent, the team is very responsive by email or telephone.