TrueChat is a cloud-based chat management solution for business websites. It enables businesses to integrate live chat support into existing websites, monitor web traffic and interact with online visitors. Key features include an agent dashboard, chat recording, chat assignment and visitor monitoring.
TrueChat offers various deployment options and supports customization and branding of the interface. Businesses can change the application colors and themes of the chat box to match the look and feel of their website.
TrueChat supports mobile devices, allowing agents to connect with visitors through PCs, and smartphones. Its web analytics feature allows businesses to analyze the trends and behavior of site visitors. The master dashboard for administrators and managers helps users track agent activities. Additional features include web and mobile notifications and automatic message triggers.
TrueChat is available on an annual subscription basis, which includes support via phone and email.
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