DocuTAP EMR & PM Software


DocuTAP is a cloud-based electronic medical records (EMR), practice management, and medical billing software solution built for on-demand care providers of all sizes and specialties including occupational medicine, pediatrics, and primary care.

DocuTAP’s EMR/PM is desktop- and mobile-compatible, scalable, and provides complete clinical workflow and charting solutions from patient registration through discharge. Same-time documentation allows more than one user to access patient charts simultaneously.

Platform features include built-in payer guidelines, real-time insurance verification, custom common procedure quick-pick lists and one-click discharge plans, auto-populating documentation templates, patient portal, custom reporting, and E/M code suggestions and CPT coding based on provider documentation. DocuTAP facilitates integrations for online scheduling and patient queuing, SMS messaging, business analytics, e-prescribing, lab integration, payment processing, and coding automation.

DocuTAP was established in 2000 and provides EMR/PM software, business intelligence solutions, and RCM services for urgent care clinics coast-to-coast.



94 Reviews of DocuTAP EMR & PM

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 94 reviews

December 2018

Tiffany from Total Access Urgent Care

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

DocuTAP Review

Pros

Pretty user friendly. Easy to use and easy to navigate.

Cons

Some of the updates should be optional. The same exact DocuTAP doesn't work for every single urgent care.

December 2018

erica from pmpediatrics urgent care

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Goooo Docutap!!

It is great for the front of the house in dr offices makes registration a blast

Pros

I love this program not "like" LOOVVEE because its so simple to use.. its very self explanatory and it is step by step very efficient with data entry

Cons

I hate when the ins verification goes down but docutap almost always rectifies any issues that come about fairly quickly

December 2018

Stephanie from Positive Results Billing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

One of the best systems

Pros

This has got to be one of the easiest systems to learn. I had no previous experience with this software but I was able to quickly adapt to the system itself. Its a very good system to train people on, the possibilities are endless.

Cons

At times, getting problems fixed can be a bit time consuming but overall customer service is typically pretty quick.

December 2018

STEVEN from AFC Urgent Care

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

2 of 5

December 2018

Review

I like it. I really like Docutap Community. If I need to know how to do something, I can easily find it.

Pros

I like the integrated occ med sections, and billing is fairly simple.

Cons

I have had a ticket out regarding occ med billing for over a year now. If patient responsibility is set to 100% for a service in the occ med fee schedule, then it should reflect on the patient account but it doesn't. The responsibility stays on the "employer"

December 2018

Brad from EyeCare Services Partners (ESP)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great value and easy to use

Customer service was exceptional and the RCM team was still improving when we stopped using the product after being acquired. The reporting functions were also improving so I can at least say the company was interested in responding to its clients.

Pros

Very easy to learn--particularly on the EMR side our doctors rarely needed more than an hour of training. In addition the price was very reasonable--we bundled paying for the system and the RCM product, which was a great value overall.

Cons

Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations) but would have been a challenge getting appropriate reporting if we were significantly larger.

December 2018

Asim from Royal Urgent Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent service/support

My experience is very positive

Pros

Ease of use and technical support. navigating through the system is simple

Cons

Sometime it is hard to pull reports. e.g. how many patients came between 7:00 PM and 9:00 PM for each month

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Docutap an awesome tool!

Docutap is a wonderful service and I would recommend it.

Pros

The software is user friendly and easy to navigate when being introduced to new features.

Cons

The software has a lot of features that I know would be useful but we are only using a portion. There is a lot of information that comes with the different features, maybe it could be consolidated.

December 2018

Kate from MainStreet Family Urgent Care

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Solid EMR

Pros

It works well in an urgent care setting. It gets the job done, and, if you set it up correctly to begin with, offers a simple, easy-to-use EMR.

Cons

A lot of the functionalities are not built out. You will press a button, but often nothing happens. If they could build out some of the functionalities that they tease with, then it would be awesome! Additionally, the quality of customer support is extremely inconsistent.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

Catered to urgent care

Pros

dedicated to make urgent care and occ med easier

Cons

this interface is antiquated. you can click on things it doesn't know you can click on. The flow is not intuitive.

November 2018

Lisa from PrimeCare Urgent Care

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

3 of 5

November 2018

The Real Docutap

We are basically stuck with a low functioning EHR. This product was sold as a web based software, yet it works of an very glitchy Citrix platform, as opposed to true web base. There is little to no functionality on a tablet. And laptops with smaller screens are difficult to grab scroll bars. The screens contain slide bars and do not fill the computer screen, often cutting off important data. Reports from PM and analytics often contain different data. Customer support has absolutely no idea how to trouble shoot, I have been told on more than one occasion to "play around until I figure it out, as that's what I do". Forms are not easily uploaded as it was sold, and the community is so out of date the walk throughs are no longer relevant to the actual work flow. Sadly, transition and cost to migrate AGAIN after 18 months is difficult and discouraging.

Pros

Value for money spent
Ease of use on the EMR after laborious set up
Do not have to pay a per provider fee

Cons

Poor reporting. Laborious set up. Poor customer support. Frequent outages. Printing nightmares,

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

4 of 5

October 2018

Just because it's the best, doesn't mean it's great.

Pros

This is the best EMR/PM for the industry. Docutap understands the overall goal of urgent cares is speed and patient volume, and they designed their interface with that in mind. I have not seen any EMR be better suited for the industry in terms of simplifying the patinet check-in process and doing the most with the least amount of information.Additionally, the analytics capabilities are very great.

Cons

The billing side is extremely buggy. For example, if you have to change the credit card on file of a patient, your entire computer will freeze for 2 minutes. This is not a user-specific error, this is commonplace among every Docutap user as far as I've heard. There are multiple other bugs with the billing cycle such as having to reset the payment method for no reason sometimes.

September 2018

Mary Ann from Middle Creek Medical Center

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

It is a great EMR, PM management

I have used several different EMR programs and so far like this one the best

Pros

It is user friendly and can be customized to your business or practice. Customer Support is always available to help you with any promblems.

Cons

Update glitches have been the biggest problem we have but customer service is always on top of it. They usually respond promptly to any problems.

September 2018

Bernadette from Advanced Kids Care

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2018

Docutap Training and implementation

I think this company doesn't disclose everything that is needed for functionality when you sign up

Pros

The ease of the actual system. Thats it, nothing else really was great about this system as the implementation has made it daunting.

Cons

The implementation process is tedious, time consuming with little to no help from the docutap company. They are not flexible on times and working with doctors who have out of normal hours.

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

Great product!

Pros

I used this software for about 6 years at an urgent care setting. It was great for ease of entering in patient date and collecting payments.

Cons

Was difficult when program would shut down or had technological issues, we had to use paper charts and then input at a later time.

August 2018

Nicole from San Diego Sports Medicine & Ortho Center

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

DOCUTAP REVIEW

Pros

GREAT FOR URGENT CARE CHECK IN AND CHECK OUT; EASY FOR FRONT OFFICE WORK AND SCANNING IN PAPERWORK TO THE SYSTEM

Cons

TOOK SOME TIME GETTING USED TO, UNDERSTANDING SOME OF THE EMR BUTTONS. BACK OFFICE DETAILS FELT LIKE THERE WERE SOME ISSUES

May 2018

Shelby from Koala Center for Sleep Disorders

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

May 2018

Great product

Pros

This program is so easy to use! Our practice has used Athena and DocuTAP together and it works great! The two systems work well together.

Cons

It can freeze up sometimes but all software lags at times. The e-prescribe feature does not always work the best.

December 2017

Kimberly from POUC

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Functionality

1 of 5

December 2017

It's Eh!

Pros

user friendly, but isn't really well made for Patient data and information it's okay for PM side but EMR

Cons

always freezes, don't think this software is capable of holding a certain amount of data because of the delay

December 2017

Sara from Urgent Care

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

December 2017

Not so great...

Lots of headaches. Billing side was especially problematic.

Pros

Urgent Care specific. It was nice to not have to set up the system to not include things not applicable to urgent care.

Cons

Seems intuitive at first, but there are so many tips and tricks that you have to remember. We had a lot of trouble with new and PRN staff disliking the product. Also, we used their RCM and it was a NIGHTMARE! There are a lot of things we WISH it could do (that many other EMRs can do) that it just can't.

July 2017

Jennifer from Physician Healthcare

Company Size: 201-500 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

User Friendly

Overall a great product in the capacity we use it for. Our primary use is for the clinical side of patient care.

Pros

Easy to use program. I currently use DocuTAP in conjunction with ATHENA and they communicate very well with each other.

Cons

There are no real cons. The only deficiency I can attest to is sometimes it can lag, but what computer doesn't at times.

February 2017

Kristina from MHM Urgent Care

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

DocuTAP EMR Review

Good for Urgent Care needs. Very good analytical software that helps to track all the key performance indicators.