DocuTAP EMR & PM software


DocuTAP is a Web-based electronic medical records (EMR) and practice management system tailored towards the needs of urgent care specialty clinics—including both occupational health and pediatrics—of any size. Founded in 2000, this customizable EMR solution is both ONC-ATCB and Meaningful Use certified.

Modules include e-prescribing, lab integration and an online patient portal where patients can access their medical records and complete forms before coming to the clinic. Patients are also able to pay their bills online.

Further, DocuTAP’s enterprise dashboard provides users with real-time data on patient wait times, visit statistics and total payments. This module is supplemented by a reports library with additional billing and practice management information.

Designed for compatibility with tablet devices, practitioners can access DocuTAP from desktops, laptops or tablets. This allows physicians to move between patient rooms without needing to log in or out of individual computers.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

80 Reviews of DocuTAP EMR & PM

Showing 1 - 20 of 80

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  • Nicole from San Diego Sports Medicine & Ortho Center

    Specialty: Orthopedics / sports medicine

    Number of employees: 11-50 employees

    August 2018

    DOCUTAP REVIEW

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    GREAT FOR URGENT CARE CHECK IN AND CHECK OUT; EASY FOR FRONT OFFICE WORK AND SCANNING IN PAPERWORK TO THE SYSTEM

    Cons

    TOOK SOME TIME GETTING USED TO, UNDERSTANDING SOME OF THE EMR BUTTONS. BACK OFFICE DETAILS FELT LIKE THERE WERE SOME ISSUES

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shelby from Koala Center for Sleep Disorders

    Specialty: Ob Gyn / women's health

    Number of employees: 11-50 employees

    May 2018

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This program is so easy to use! Our practice has used Athena and DocuTAP together and it works great! The two systems work well together.

    Cons

    It can freeze up sometimes but all software lags at times. The e-prescribe feature does not always work the best.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kimberly from POUC

    Specialty: Urgent care

    Number of employees: 1,001-5,000 employees

    December 2017

    It's Eh!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    user friendly, but isn't really well made for Patient data and information it's okay for PM side but EMR

    Cons

    always freezes, don't think this software is capable of holding a certain amount of data because of the delay

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sara from Urgent Care

    December 2017

    Not so great...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lots of headaches. Billing side was especially problematic.

    Pros

    Urgent Care specific. It was nice to not have to set up the system to not include things not applicable to urgent care.

    Cons

    Seems intuitive at first, but there are so many tips and tricks that you have to remember. We had a lot of trouble with new and PRN staff disliking the product. Also, we used their RCM and it was a NIGHTMARE! There are a lot of things we WISH it could do (that many other EMRs can do) that it just can't.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jennifer from Physician Healthcare

    Specialty: Family medicine

    Number of employees: 201-500 employees

    July 2017

    User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a great product in the capacity we use it for. Our primary use is for the clinical side of patient care.

    Pros

    Easy to use program. I currently use DocuTAP in conjunction with ATHENA and they communicate very well with each other.

    Cons

    There are no real cons. The only deficiency I can attest to is sometimes it can lag, but what computer doesn't at times.

  • Kristina from MHM Urgent Care

    Specialty: Urgent care

    Number of employees: 51-200 employees

    February 2017

    DocuTAP EMR Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good for Urgent Care needs. Very good analytical software that helps to track all the key performance indicators.

  • Jennifer from Coastal Pediatric Group, LLC.

    Specialty: Pediatrics

    Number of employees: 2-10 employees

    February 2017

    Great for Urgent care and hospital settings

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Worked in Urgent care and doctor had written a previous EMR system. DocuTap was user-friendly and easy to learn. The doctors had an easy time charting and billing was not bad at all. Reports are generated easily and we can see other centers we may be in charge of because other managers are out.

    Pros

    Easy to use and all the training was online. A team came out on implementation day and stayed for a couple of weeks until we were comfortable. Great staff and easy to contact with any other issues.

    Cons

    The interface between Docutap and the pharmacies would not always "talk". We had to put in several tickets to get prescribing complete and even after the tickets were resolved we would have to fax over prescriptions. It was probably on the pharmacy people's side.

  • Blake from Immediate Clinic

    Specialty: Urgent care

    Number of employees: 51-200 employees

    January 2017

    Flexible EMR and Team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In our urgent care center in Seattle we are constantly looking for innovative ways to outperform our competitors and of course ourselves. One way we have done that is by utilizing our relationship with DocuTap to integrate new ideas into our practice. Perfect example of that is how DocuTap was able to work with our new Net Promoter Score (NPS) vendor - Calibrater Health - so that Calibrater Health could get its information straight from DocuTap. It's great to have a partner that is willing to integrate itself with other vendors so we can measure things such as NPS to track our patient satisfaction.

  • Burt from Accordia health care

    Specialty: Urgent care

    Number of employees: 11-50 employees

    January 2017

    DocuTAP, continues to push the boundary of simple , effective EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DocuTAP continues to push the envelope in ways that other EMR systems cannot do. It is intuitive, simple, effective and adds to continuity in office and clinic settings. It is updated on a timely schedule. Support is just a phone call away, 7 days a week. Keep up the great work

    Pros

    Simple to use, intuitive, effective

    Cons

    None that I can think of

  • Nicole from Middle Creek Medical Center

    Specialty: Urgent care

    Number of employees: 11-50 employees

    January 2017

    DocuTAP Review

    Ease-of-use
    Functionality
    Quality
    Support

    Great product! This EMR system is very user-friendly in comparison to other EMR systems we reviewed before selecting DocuTAP. Love the staff at DocuTAP!!

  • Jennifer from Physician Healthcare

    Specialty: Family medicine

    Number of employees: 201-500 employees

    January 2017

    It serves it purpose.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    If you are looking for a good simple program this is it. It is very basic compared to most and for some people they may like it. We were using this program as our clinical portion while using ATHENA for our front end operations. This does have its cons as the front end staff would have two programs up if they need to get chart notes or anything clinical related.

    Pros

    It is very easy to use and it is a simple program.

    Cons

    There are other products better out there but it is all about what fits your needs best.

  • Mary Ann from Middle Creek Medical Center

    Specialty: Urgent care

    Number of employees: 501-1,000 employees

    January 2017

    Docutap review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using Docutap for several years where I work. It is one of the best EMR that I have used and very user friendly. I am in the Medical Records Department, so not only am I scanning records but retrieving records daily. Mass scanning into Scan Link is a plus. Even when I switch from the PM side( office) to the EMR side(clinic) to schedule referrals, the transition is easy.

    Pros

    I am able to find charts, documents, etc with ease, That it is user friendly and Docutap has a great support system if you run into trouble.

    Cons

    Scan link will lock up if you have multiple users and large files scanned into it.

  • Chelsea from Smile Urgicenter

    Specialty: Urgent care

    Number of employees: 2-10 employees

    December 2016

    EMR for Urgent Care

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DocuTap has been easy to use and implement. I can't say enough good things about the customer support and DocuTap team. They are incredibly helpful. The EMR is easy to use, but I have seen different EMR's that are more user friendly. Like any EMR it takes awhile to navigate and figure out. The price of DocuTap is low for what is all included. They have PM and EMR and can take over a lot of billing/contracting.

    Pros

    The customer service and it is very easy to verify insurance and check a patient in.

    Cons

    It can be confusing how to chart certain circumstances. There is an online community that helps but does not necessarily have the exact answer.

  • Laura from MedPlus Urgent Clinic

    Specialty: Urgent care

    Number of employees: 11-50 employees

    October 2016

    One of the better EMRs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am a family nurse practitioner and have been using docutap for 6 months in urgent care.

    Pros

    Simplicity and accuracy

    Cons

    Customer service does not seem very knowledgeable about their product and usually has to call me back with answers to my questions. Sometimes I never receive a return phone call with answers to my questions.

  • Shannon from AppleCare Immediate Care

    Specialty: Urgent care

    Number of employees: 201-500 employees

    October 2016

    Occupational Health Services

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Docutap is an excellent company! The EMR is easy to use and understand. When there is an issue, the support staff are quick and efficient to answer and help!

  • delmira from Physician One Urgent Care

    Specialty: Urgent care

    September 2016

    DocuTap Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I feel it is very easy to navigate . Very helpful at first I thought it would be difficult but not at all within my first few days of training with this product I was able to catch on immediately . Where my colleagues were very impressed . With this software I feel its very helpful in this field because it allows you to save time from using too much paperwork. It allows for so much to get done within a short amount of time . Helps with flow of office .

    Cons

    I am new to using this product , I haven't encountered anything I don't like about it right now.

  • Ron from PhysicianOne Urgent Care

    Specialty: Urgent care

    September 2016

    Review of DocuTAP by new user

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy clicking to chart on all different patients. Very easy

    Cons

    Page layout and needing to scroll to opposite sides of pages to see the whole note. Reading the finished chart if only using clicks is extremely difficult and does not read like English language should read.

  • Traci from Physicians Quality Care

    Specialty: Multi-specialty

    September 2016

    Adventures with DocuTap

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The people! When you call Support, they are not only knowledgeable, they are friendly and make you feel like you've them forever. If they do not know the answer, THEY WILL ASK A COWORKER making it obvious they are a TEAM. That is a positive, motivational experience.

    P.S. - support is available 24/7!

    Cons

    It is not as user friendly as it could be. I would love to links to the Knowledge Base as it relates to certain screens. For example, if you are in the Insurance Maintenance screen and need instructions on setting up a new ins, possible have a blue checkmark that offered a link directly to the Knowledge Base. It save a lot of time for both the user and your support staff.

  • Monica from American Family Care

    Specialty: Urgent care

    September 2016

    EMR uncertainty

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    EMR, is easy to utilize. There are multiple ways to do the same function.

    Cons

    PM is not easily customizable. Difficult getting new ideas submitted and implemented. Appear to be behind in innovation. Patient portal is not user friendly or reliable.

  • miryam from POUC

    Specialty: General practitioner

    September 2016

    Not bad, just very stressful when it slows down and we are busy

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    easy shortcuts for plan and examination areas, easy steps to create templates and discharge instructions

    Cons

    Slow down times and difficulty with some prescriptions

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