Centricity Practice Solution is an integrated system for clinical and financial management in medical organizations. The system offers a comprehensive suite of functionality for practice administration and electronic medical records (EMR). Because GE Healthcare has such a broad focus on systems for the entire continuum of healthcare services, Centricity software has a well-developed set of integrations with external systems throughout the healthcare community. The program also integrates with a wide range of medical devices, medical imaging systems and other GE Healthcare products.

Centricity EHRs are designed to offer powerful reporting on clinical outcomes. These reports are critical for benchmarking a practice to its peers nationally. Users of Centricity are better prepared to participate in pay for performance medicine programs as a result.

Centricity solutions offer particularly powerful interoperability. The system offers Clinical Messenger to support communication with patients and other practices involved in a patient’s care. An interface engine supports the integration of the program with third-party systems to share lab reports, billing data, clinical notes and related data.

Centricity has achieved ONC-ATCB 2011/2012 certification, which will enable meaningful users to qualify for federal EHR stimulus funds. The system is also CCHIT Certified, a testament to its broad and deep functionality.



152 Reviews of Centricity

Overall rating

3.79 / 5 stars

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Showing 1 - 20 of 152 reviews

January 2019

Emily from Musical Bridges Around the World

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Complex but great program

I recommend this program to anyone looking for an EMR!

Pros

Aesthetically appealing. The program does so much for you - sometimes you think it is getting in your way, but it is really trying to help you. Many, many options to customize the overall look and performance, and to create reports specific to your needs. Variety of schedule view options. Love the ability to make it do what you want it to!

Cons

High learning curve - the complexity makes it not quick to pick up. Just takes time (took me a year before I understood it fully).

January 2019

Danae Harmony from Dr. White and Associates, P.C.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

2 of 5

January 2019

Centricity is fairly decent but mostly outdated

I work for an outpatient physical therapy clinic and chiropractor. We are a connected to the hospital in our city, so we have to use centricity as our software as a whole. We always have mishaps and miscommunication through and with centricity. I just don’t feel that it is useful or efficient. And these days, efficiency matters. I think the only reason that we still use it, is because a lot of older staff have used it for the past 15 years.

Pros

I guess what I like most is that you can copy and paste appointments for patients. I know that sound stupid, but that is one of the only good things I can think of.

Cons

This software is slow, out of date, repetitive, inefficient, and I really dread using it for work when I have to. Even inputting patient demographics is not easy and it takes a lot of time.

January 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

CENTRICITY THE BEST HEALTHCARE SOFTWARE

I have used Centricity for over 10 years and its the only software I have used that has all the capabilities we need rolled into one software that communicates with each other.

Pros

I really like the fact that Centricity is the complete package. Centricity houses our EMR, clearinghouse and patient information all in one system that communicates and writes back to each other unlike other software that you have to piece together and then can get them to write back to each other.

Cons

I really dont enjoy all the updates. But with that being said its only a minor inconvenience.

December 2018

Stacy from BrainPower Neurodevelopmental Center LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Centricity Practice Solution

Fantastic!! Wish it worked for the practice I am in now.

Pros

Loved the ease of learning a new program. It was the very first program I learned when the practice where I was working changed over to EMR/EHR systems.

Cons

Nothing, I really liked the entire system, the practice chose not to go with the EMR but I later was able to work with that side in a different practice and it was easy to use.

December 2018

denise from Health Wealth & fitness

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Centricity software review

For some reason, each section appears to be designed by a different person and the format is completely different.

Pros

Easy to use, good flow, easy access. Used on a daily basis for several years and have had only a few instances where I was in the middle of charting and computer crashed before I could enter my note.

Cons

While charting nursing notes, have on occasion tried to highlight and delete wrong information charted. And it won't let me.

December 2018

Jordan from Sunland Home Care

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Excellent Financial Management Tool

Pros

What an amazing addition to an accounts receivable department with Centricity. We've been able to considerably reduce our A/R costs saving time and payroll dollars, speeding up the collections process by 27%!

Cons

It took a bit of time to adjust all our aging accounts into the system. However, I believe this would be the case with most organizations. Overall excellent platform!

December 2018

Michele from Behavioral Health

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Waited so long for an EMR

Pros

Would give a score of 75 out of a hundred.
It is hard to list any pros, when the print is so small, one is left at the end of the day with a headache and neck pain from the eye strain.

Cons

Print is too small and there is no feature to enlarge. Unbelievable! GE was one of the original leaders in technology. How can this be true? Do not dismiss this warning. Our IT department is not able to correct because of how Centricity is remotely connected.
Representatives from Centricity have replied "there is nothing we can do about it." Amazing. Well it gets better...Believe it or not, on top of not being able to see what is being typed there is no spell check!
Before investing ask if there is a spell check and if font can be enlarged.
I waited so long for an EMR. Now we are stuck with an expensive mistake.

December 2018

Tanya from Montclair Breast Center

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Easiest EMR to learn

I've seen other EMR and they don't seem to be as easy to use as Centricity.

Pros

Great work flow, compatible with many other softwares, easy to use, customize your own forms if needed, many forms prepopulated in the system and the billing side is also an easy to use platform.

Cons

We have to wait to see if there are glitches with an update before we actually decide to update to avoid workflow issues.

December 2018

Lisa from PrimeCare Urgent Care

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

2 of 5

December 2018

Its been awhile

As stated it has been a couple of years since I have used the product, it would be beneficial to get a demo and see what updates have been implemented!

Pros

I used this product in a Neurology/Pain practice several years ago. It was pretty easy to pick up how to use, seems like a basic plug and play - with reasonable pricing.

Cons

As I recall the reporting within the system was not as dynamic as I would have liked. It was difficult to really drill down into the nitty gritty like trends.

September 2018

Monroe from Daytop New Jersey

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

Ok product but you have to pay for all the bells and whistles in order to really get any benefit

In all I just think the organization had out grown the application. If you are a non profit like we are I would definitely stay away from this product. It is designed for hospitals and not small medical centers. If you don't have the revenue flow to keep up with all the upgrades and custom reporting payments. You won't get the full use from the product. We ended up moving to Athena to support our organization and I don't even think that was a good move for us at the time.

Pros

The product was able to provide us with what we needed in order to provide service to our patients.

Cons

Everything was an separate option that you had to pay for and we had to pay a consultant to make any modifications to the system because if you changed anything it would effect everything else. Support was terrible having to wait sometimes days for your tickets to be assigned to a tech in order for them to contact you. There was always upgrades that you had to pay for and sometimes support would tell you they never seen a problem like at least 30% of the time you call them with an issue. We had the product on site so we could control our data but it was always a problem when contacting help. Also getting hold of even our sales rep was a problem to get pricing on different modules.

September 2018

Erich from PainDoctor

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

2 of 5

September 2018

Centricity - Works but needs serious improvement

Pros

When it worked it worked well and was adaptable.

Cons

Seriously unstable, error messages difficult to decipher, needed serious modification to be useful.

September 2018

Sugiantoro from Medical

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

3 of 5

September 2018

Great Dicom Workstation with multi modality feature, can be use as mini PACS

It will be great that Centricity can be use for MPR & Volume Rendering. The new AW Workstation has these features, but slow performance and not easy to maintain.

Pros

Centricity has features like PACS for query and retrieve, and also has a lot of features like PACS. Easy to manage since it is under Microsoft Windows Operating System.

Cons

Centricity don't have the feature for Multi Planar Reconstruction and Volume Rendering, only able to view 2D images not 3D images.

August 2018

Denise from Medical Practice

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Love working with GE Centricity

Overall experience is great! GE Centricity works the way it was designed to and have no complaints really.

Pros

I like how I am able to move from screen to screen and have multiple screens open at one time. I have worked with GE Centricity for 3 years now and have no complaints. I am able to upload to the patients charts and all of our clinicals are in GE

Cons

I do not like how sometimes GE Centricity will freeze. It may be because we are cloud based and have to work online. But honestly have no complaints about Centricity

August 2018

David from Pinnacle Medical Clinic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

August 2018

A Gold Price for an Aluminum Product

There are many other software options available that work better and cost much less. I would not recommend this software to anyone.

Pros

I started using Millbrook Paradigm and then GE bought it and changed it to Centricity Practice Solution. Most everything one could think of being in a EHR is present and the software has been around for many years.

Cons

GE has a cost for every little thing that is done or added to the software and it is VERY expensive and time-consuming to have in one's office. There are many glitches, freezes, and other problems that never stop happening. I had this software in usage for over ten years and wish I had quit using it a long time ago.

July 2018

Christopher from Dfp orthopedics

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

July 2018

One bug after another

EVERY time we upgrade versions there is a new issue that crops up. EVERY. TIME. This latest , to version 13.2 of CPS completely broke our practice management components ability to do reports using the Analytics feature, which frankly was the best feature of the EMR or PM side. Now it does not work and has not for almost 6 months. We just a few months ago got a email from GE acknowledging that they recognize this actually is a known issue with the newest version of the SQL database server. Apparently they had no idea it wouldnt work with the newst version and we were literally the first in the ocuntry to find that out. Add to that GE just sold them to a private equity firm, so who knows what the future holds. We have been on Centricity for a long time (over 6 years) and it has been very consistent. Consistently letting me down.

Pros

WHEN It works, it can do a lot and is very customizable with various 3rd party form design software

Cons

It is so freaking buggy. my colleagues are always complaining to me about it. I am a doctor and every month at our board I get to listen to all my practice partners complain about the latest weird GE bug.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

June 2018

Used for 10 years but time to move on

Pros

Allowed for easy access to schedule and ease of use when opening up and navigating patient's charts.

Cons

While this software served our office for approximately 10 years, when looking at competitors we had to let it go. The biggest gripe that our office has it that when wanting to have a representative come in to pitch their updated product, they were a no show. Not great customer service!

May 2018

Doug from Buckeye Medical, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

May 2018

Very easy to learn

Pros

Ease of use, staff who are not tech savvy had a very easy time learning the basics and in just a month were into the more sophisticated functions

Cons

Pricey - but based on its functionality, is worth it. The upfront costs were higher than anticipated. The support is a little strange that for a small practice, you are limited to one or 2 vendors.

April 2018

Lisa from Montclair Breast Center

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Many resources

From what I understand GE Healthcare EMR will be bought out by another company. I'm hoping that this will help fund change.

Pros

I have found that GE offers a lot of education at your fingertips. You just need to sign up for a SSO user login and there you can find different resources to help you use the product. You can tailor your own forms within the program with the use of a different software.

Cons

There are too many add-ons that can become pricey. There are many 3rd party vendors that you can use within centricity for additional cost. That can be frustrating. I would prefer to pay additional money monthly for a one stop shopping program.

April 2018

Toni from River View Surgery Center

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

April 2018

Good experience

We enjoy the system and we are glad we purchased to product for our surgical center

Pros

Easy to get around in, we are able to train other office personal in an efficient manner, because it is easy to understand. We enjoy the system.

Cons

We have to do a lot of training online, since they are out of state, it costs per hour to do that, so the doctor's have minimized my training time because of the cost. I still have lots to learn but have been doing it on my own.

April 2018

Dylan from EHS - eHealth Solution, Corp.

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

April 2018

From Developers Point of View

I design the best forms in the entire Centricity Community, www.ehs-corp.com

Pros

The product certainly has a robust feature set by allowing 3rd party developers to design forms/content
With proper knowledge of form building, Centricity offers the HIGHEST level of customization

Cons

Sometimes slow for end users
Customer service could be better
User interface sometimes get in the way