InSync Software


47 reviews(4.5/5)
47 reviews(4.5/5)

InSync Healthcare Solutions EMR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EMR and practice management (PM) product is for both solo practices and larger multi-specialty locations. InSync offers a choice between purchasing an upfront license or using a web-based subscription.

Because InSync integrates both PM and EMR, this system delivers a medical office solution that eliminates the need for duplicate records and provides management and workflow throughout the practice.

Features such as scheduling calendars, e-prescribing, electronic claims submission, quick physical exam charts, and reconciliation reports allow InSync’s system to be adaptable to any practice’s needs. In addition to its features, the package offers an intuitive user interface that enables users to create their own custom fields and customized layouts. InSyncMobile can be added for mobile access to patient charting, e-prescribing and scheduling on all handheld devices.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000

47 Reviews of InSync

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  • Jeanne from Midwest Medical Billing Service, Inc.

    Specialty: Billing services

    Number of employees: 11-50 employees

    August 2018

    Insync has been an amazing company to partner with for many reasons.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    InSync's customer service team is always very responsive and able to answer questions or direct us to the right person. The sales team is always available to speak with myself and or a new provider joining InSync regarding any questions or concerns.
    We find ourselves working with a particular support representative that knows our business very well. He is able to handle our problems promptly and efficiently.
    Our providers have needed to work with Insync pertaining to the scheduler and EMR and they have had a good experience.

    Cons

    While there are many positive features one of the problem areas lately has been the system going down which not only effects our billing capabilities but our providers access to schedulers and EMR. One other problem is that InSync does not support all specialties at this time.

    This review was submitted organically. No incentive was offered
    Review Source
  • Raquel from Rose Avenue Family Medical Group

    Specialty: Family medicine

    Number of employees: 11-50 employees

    May 2018

    New Experience

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Coming from a EHR that I have worked on for many years it was big change to go from Soapware to Insync. Thankfully we had a great instructor to help with the transition. She was very helpful but most importantly very patient. It was great to be able to order labs and radiology straight from the program. Although Rep had a large group of us (about 15 people) she was very successful in answering all of our questions and guided us during her time with us.

    Cons

    Because the program holds so much detail it can also be a tad overwhelming when looking up information. It was new and different from our previous EHR so having to look through to see where certain things are logged was a challenge in the beginning. Also, it can take longer than desired when changing from one page to another.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mary from Orbit Billing Solutions

    Specialty: Billing services

    Number of employees: 11-50 employees

    May 2018

    Review of PM and EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our company has been with InSync for 10 years and we have watched the evolution of the PM system and the EMR system. They have surpassed where we ever anticipated they would be in 10 years. We look forward to the next 10 years.

    Pros

    InSync understands the ever-changing system and the challenges providers face when trying to stay current with these changes. InSync evolves continually and uses various methods to keep providers in the know regarding the changes and updates. Their customer service is the best and their EMR trainer team is the best in the market.

    Cons

    InSync faces the same challenges that every other system faces: no two provider offices have the same processes. However, unlike other systems, InSync offers the highest level of flexibility in their effort to make the system as customizable as possible. No system will check every box for every provider but this one comes close.

    This review was submitted organically. No incentive was offered
    Review Source
  • Flordeliza from Kennewick Kidney Disease And Hypertension Clinic, PLLC

    Specialty: Nephrology

    Number of employees: 2-10 employees

    May 2018

    Our office made the right choice in selecting inSync for our EMR software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Support service with sales was really helpful and honest. Even after the sales phase, team followed up with us and is still available for questions. Team with the implementation department was so diligent with me, the physician of the group. Team spent much time orienting me and our biller and medical assistant. Any question I had, team was easily reachable by phone, email, or web meetings.

    Pros

    The in Sync staff have been really good to work with. From sales, to implementation phase, and now in support phase, they have all been very very helpful.

    Cons

    I don't think there were any real cons. So far, I have had no problems with it. The support team is accessible for issues that arise, and so I have confidence everything will be all right as we transition from implementation to active phase.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nikki from Capstone Behavioral Health, PC

    Specialty: Mental & behavioral health

    Number of employees: 51-200 employees

    May 2018

    A gem of a find!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We looked for years for an affordable solution to our EMR needs....FINALLY...InSync!!!

    Pros

    We were in need of a software for our large mental health practice (60+ providers) that could be customized to meet all of the various requirements we have with our variety of contracts and accreditation. This is just that!! It is very user friendly and has improved the efficiency of our practice a great deal!! Our providers are loving it! The implementation process is a time commitment over 6-8 weeks, but the professionals at InSync were there every step of the way with prompt responses to questions and needs. We are also using the RCM (billing) services InSync offers...so far so good!

    Cons

    We are honestly so pleased with this software. There may be some minor things that would make our workflows better, but as we recognized those items, InSync put them in as requests for enhancements to their product. For example, we would love to have the ability to send out Client Satisfaction Surveys via the product, but this is not currently a feature.

    This review was submitted organically. No incentive was offered
    Review Source
  • Charlene from Barrier Islands Psychiatry

    Specialty: Psychiatry & Psychology

    Number of employees: 11-50 employees

    May 2018

    Awesome.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Customer support handled our busy office with ease and professionalism. She found solutions and even got the provider that was anti-electronic to start doing it. Love her!

    Cons

    Nothing so far. Everything we've needed has been able to be accomplished. As stated, she was phenomenal when she was here and all of our questions and concerns were addressed and she showed us how to do the things we needed.

    This review was submitted organically. No incentive was offered
    Review Source
  • Katie from SHAE Partners

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    May 2018

    Great Team to help you get started

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Our Implementation Specialist is the absolute best! Anything we needed she was super quick to respond-either resolving it herself, or ensuring a ticket was created so someone else could get to work on it.

    Cons

    Aesthetically the platform is not terribly intuitive so it takes a little time to learn how to navigate it. EHR not set up for MIPS yet so having to pay for a Registry and do claims based submissions.

    This review was submitted organically. No incentive was offered
    Review Source
  • Veralynn from Rose Ave Family Medical Group

    Specialty: Family medicine

    Number of employees: 11-50 employees

    April 2018

    Life saver!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Staff was very helpful but most of all VERY PATIENT! I admired that greatly mostly because they basically had taught a medical staff of about 14 people how to run the program all on their own. It was a new program so knew nothing. The first day of training was the first day we went live so you can just imagine how that went. Everyone had questions left and right and they were very helpful and knowledgeable but most very calm. Their smile and positivity kept us going. They created templates on the spot, and if there was something that was not within their reach they contacted the support center.

    Cons

    Although we can have the Internet Explorer open with the program it doesn't always function properly. It works best with Chrome Google. Also, the program takes longer than desired to go from one screen to another.

    This review was submitted organically. No incentive was offered
    Review Source
  • Alisha from Winnebago Tribe of Nebraska, Winnebago Behavioral Health Department

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    March 2018

    We love InSync, Lizabeth is our personalized rockstar!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lizabeth has truly helped our business become 100% electronic. She has developed documents, created templates, and if we are uncertain of what we are requesting she guides us to the best outcome. Lizabeth has made a world of difference and if the entire InSync team functions in this manner you will not be disappointed. They offer tons of support.

    Pros

    Customized templates; Paper docs become Electronic; Clear CPT & Diagnostic Codes; Awesome Staff..

    Cons

    Occasionally there is a bit of a wait when moving to the next page/area

    This review was submitted organically. No incentive was offered
    Review Source
  • Kellie from Savvy Medical Consultants

    Specialty: Multi-specialty

    Number of employees: 2-10 employees

    February 2018

    Great product; great customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Functionality fits well with the practice needs.
    Multiple ways to chart so it's easy to customize per provider.
    RCM team is great!

    Cons

    Patient portal is a little more of a learning curve, but the features are great! The training could've been more efficient.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sheena from MCPST

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    December 2017

    Working with the staff and implemtation specialist at InSync was a pleasant experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall implementation was a great experience the software works really well for us and the billing functions are one of the best I've seen.

    Pros

    Navigation
    Customer support
    A/R functions
    Customizable
    Price
    Ease of use
    Data migration
    availability of Skype trainings prior to onsite

    Cons

    Insurance CPT codes have one fee default - should have multiple options based on credentials of therapist.

    This review was submitted organically. No incentive was offered
    Review Source
  • Pierce from The Community Lighthouse

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    November 2017

    If your looking for an EMR that will treat you like a partner look no further

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    InSync dose a much better job of treating their customers like partners. They will listen to your needs and implement changes to improve the software for you.

    Pros

    Looks good, easy to use, lots of options and combustibility, cloud based, great on mobile, updated often, and affordable. After using Medisoft and Greenway, InSync is by far the best software with the best customer support.

    Cons

    The biggest con would be the lack of reporting. InSync has all the basic reporting you would expect but I still find myself exporting data to excel for our Key Performance Indicators.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tonya from Frederick Psychiatry Medicine

    Specialty: Psychiatry

    Number of employees: 2-10 employees

    October 2017

    InSync is awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Try InSync out. You won't regret it. It will make your practice run smoothly and their customer support team is always available to help with any questions or needs that you might have.

    Pros

    The ease of use. I am able to do everything I need to do to run my office efficiently all in one easy to use program. They are always looking for ways to make improvements to make my job better!

    Cons

    I would like an easier way to find patient balances and co pays and balances when I am scheduling their appointments (less steps) but it isn't really a con. Honestly couldn't come up with one other than that

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nick from Point Quest Pediatric Therapies

    Specialty: Applied Behavior Analysis/Autism

    Number of employees: 201-500 employees

    October 2017

    Program retrofitted to meet our needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to work with us on the pricing (+), but quite the lag time between contract and actual go live date (-)

    Pros

    Had all of the necessary tools to write our progress notes and track the progress of our clients. Also has a portal for teachers to access the records

    Cons

    Has a lot of tools that are not specific to us and will never be used, but cannot be removed from the screen so it is not visible to us

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Beatriz from Multicultural Care Centers

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    October 2017

    Great Product!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm the CEO of a Community Mental Health Center with multiple programs and sites and growing. This software has the capability to grow with us which is great. I would recommend this product to similar programs, small or large.

    Pros

    This system is very user friendly! Our staff has varying degrees of computer skills and they all felt comfortable using the system after the training. Our assigned trainer was absolutely amazing! She made the training process easy and was really engaging! Our sales representative provided great customer support throughout our entire experience. She made me feel like a business partner versus just another sale. Our system needed to be customized due to the diverse programming we provide and they were able to accommodate. This is great product!

    This review was submitted organically. No incentive was offered
    Review Source
  • Stephen from Headwaters Counseling

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    October 2017

    It is a PM/EMR software that works.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Like most of us we want this software to be all things to us. Although we have not arrived at this point, the developers work with us to modify what we are trying to implement and help educate the staff. Do your homework, make sure you understand what you want and need and how they can help you.

    Pros

    Our billing process has become so much more efficient and case documentation is a breeze. The software is 1) user friendly, 2)self explanatory , 3) has an easy to access resource center 4) and clear instructions . Depending on the style of learning that my staff members are most proficient, they can learn at their own speeds. We now have our own account manager that we can funnel all of our concerns through. The reality is that this program touches most every facet of our practice and we are bound to have challenges. This will help them to help us to stay on top of any training deficits that may materialize.

    Cons

    It is sometime difficult to have a bunch of behavioral therapists attempt to navigate any IT system. The support is good and responsive. We would all like to have an answer or a quick fix, sometimes that just cannot happen.

    This review was submitted organically. No incentive was offered
    Review Source
  • Scott from A New Generation Life Recovery Center

    Specialty: Psychology/therapy

    Number of employees: 11-50 employees

    August 2017

    Fundamentally sound

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Insync is a great EMR system that tare of multiple businesses at the same time. We have a Behavioral/Mental Health business, Home Health Care, Adult Day Care Center, A Medical Center, and a Recovery Center all operating through Insync. They have gone above and beyond all expectations which has truly been a delight. If I ever need anything they have my back in helping me through any issues or changes.

    Pros

    The tech team is always willing to help out in a timely manner. They will have an answer to my question within 24 hours or less. The system is pretty user friendly and has mostly everything one can need. They have an extremely safe and secure cloud based system that knowing my Patient files are safe and sound.

    Cons

    Implementation and developmental Phases of the system does take a lot of time and man hours. But you put in what you get out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rebecca from Willowstone Family Services

    Specialty: Psychology/therapy

    Number of employees: 11-50 employees

    June 2017

    This system has caused too many grey hairs and too much stress . . .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The set up process for this system was very stressful – we were promised outcome reports and the ability to do accrual accounting reports that were not developed until months after we went live with the system. Most of their support staff are from India and are difficult to understand, and the amount of staff hours it took to customize the system was outrageously high. Overall, it is a relatively easy system to use although there are times when things take three key strokes when it seems like it should only take one.

    Pros

    Our initial support and training staff were exceptionally responsive to our needs and excellent at what they do. Most of the people who work for the company seem to really care about the product and care about whether we are happy with the system or not. Even the owner of the company went to bat for us several times when we were not getting features we had been promised in a timely fashion. Generally, the system is extremely customizable to our practice and we were able to set it up for our specific needs. Now that the system is up and running, our staff, clinical as well as billing/scheduling, seem to be really happy with it.

    Cons

    As I mentioned, during the initial setup and customization of the system, our initial trainers and sales people were all awesome to work with. Now that we have gone live and are using the system, we are dealing with the technical support staff. While they generally respond in a timely manner, all of the ones I have dealt with are from India and are either extremely difficult to understand or else don’t seem to fully understand what we are trying to say. This can be extremely frustrating at times.

    We were told the program was very customizable – which is true. The problem is we didn’t realize that their setup team had so many customizations and updates to make for other clients that it took almost 8 months from the time we signed the initial contract to get our needs addressed. This wasn’t helped by the fact that they kept giving us dates we could expect the next software roll-out and then those dates kept getting postponed. One major problem was that we had been told before we bought the system that it could do accrual accounting. Then we discovered it wasn’t set up to do accrual accounting at all. From April 1st, when we went live, to the end of June, we were unable to generate any financial data. This was a big problem for us. In addition, we were unable to generate specific outcome reports we had been promised (and that we needed for quarterly reports for some of our funding sources). This has been worked out now but was very stressful at the time.

    One of the things that appealed to us about this system in the beginning was the great reviews it got for its technical support and the responsiveness by which they responded to problems. While they are generally responsive, they haven’t consistently been so. One staff person told us the company was growing so fast that they were unable to respond to the increase in technical support needs. Maybe this is something that has been ironed out by now but it was certainly a problem early on.

  • Joyce from motley

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    May 2017

    SYSTEM is goes DOWN every Day. at least 2x.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    We are always TOLD they cant find anything wrong, Because the system is back up by the time you get hold of a person. HOPE to NEVER work on this system when I leave here.

  • Samille from The BES Group, Inc.

    Specialty: Psychiatry & Psychology

    Number of employees: 11-50 employees

    April 2017

    Executive Director

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our agency has chosen InSync as our EMR and we are overly pleased. The software is adaptable to our practice needs so that all of our programs are accessible in just one system. The Team at InSync are experts in this field. Not only are they knowledgeable but are able to explain each step of the implementation process in everyday terms. I could not have asked for better Team Members for this project than Matt and Suzanne. The Team being available at any time for any question is definitely a plus. I consider them a part of my Team! I am sure that we made the best choice.

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