About InSync Healthcare Solutions

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions configured specifically to your practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.

Configurable to your practice’s unique workflows with custom dashboards, forms, templates, and assessments. Features include group therapy, lab integrations, state reporting, analytics, and tailored onsite or virtual implementation and training to enhance patient care, helps practices maintain compliance, and increase revenue and productivity. Cloud-based for access anywhere, at any time, from any computer, laptop or mobile device.

InSync’s platform is flexible across ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

163 Reviews of InSync Healthcare Solutions

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(109)

109

4 stars

(41)

41

3 stars

(7)

7

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 163 results

August 2020

Kelly from High Country Behavioral Health

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Outstanding Development and Implementation

The different stages I have been in with InSync has far exceeded my expectations. The team I have worked with from [SENSITIVE CONTENT HIDDEN] everyone has been not just patient and kind, but knowledgeable and helpful. The customer service alone would keep me with InSync, but the actual product is easy for all of our different types of workers from the more technologically hesitant to those who are more fluent in different EHRs. I was hesitant to change EHRs because I know how extensive the transition can be but I have to say it has gone much much better than I would have ever thought!

Pros

I have had to change systems before just a few years ago and the development and implementation team we worked with for InSync was beyond phenomenal. Not just knowledgeable but really eager to make the system work for us instead of just getting it implemented. We had some big changes for our organization in the middle of it and the InSync team came to us with not just a ton of positivity but with solutions and suggestions to our concerns. Phenomenal team.

Cons

I am currently at a point where I am finding very little that I dislike about the program. There is always the minor hiccup here and there finding things we thought we created right but needing to adjust and that really just comes with any system.

Reasons for Choosing InSync Healthcare Solutions

Pricing obviously is always key for a smaller non-profit organization. The ease of the system, it is intuitive and is an every flowing system, not waiting for more builds to be stacked on top of each other to work. The hope for faster response times on problems with the system and also the ability to use the system easily on any browser, the client portal and the overall team we were dealing with.

Reasons for Switching to InSync Healthcare Solutions

We needed an EHR with a better flow in day to day use, less builds upon builds, and faster resolutions to issues. We were combining two states for the first time and the options we had in InSync would far exceed what we had in MyEvolv.

January 2021

Dennis from Behavioral Health Services, Madera County

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Excellent product - Awsome Support Staff

Once we met with the InSync management we knew this was the company for us. They are "can do" people. They had a solution for every challenge we have. As a large behavioral health service provider we have staff located in many places so we needed a software product that had strong management functions. InSync has it.

Pros

First and foremost the ease of use. The product is very intuitive and easy for staff to learn and operate. Second, the support staff are awesome. They helped us at every step. Very knowledgeable, approachable and always there for us. Also, the cost savings. While we didn't realize how much we were going to save at the beginning. We now know we will save $3M over the next 10 years. And we will be able to repurpose a couple of staff as less support is required with this product.

Cons

Gees, not much here. We are so satisfied. I guess the fact we did not implement it sooner.

Reasons for Choosing InSync Healthcare Solutions

The product was more usable. More flexible. More learnable. More in everyway. And the staff are all awesome!!

Reasons for Switching to InSync Healthcare Solutions

Our old system - was just too old. While, we are savings a tremendous amount of money we choose InSync because we need a more modern system. Something that could change with the times, something flexible and able to integrate our State required reporting into the software.

January 2020

Brittany from Emerge

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Functionality

2.0

January 2020

Highly disappointed in this product; if on the fence, look elsewhere

I was initially excited about this new system because of the capabilities that it was said to provide (i.e., customization to meet the needs of the clinic, streamline communication between 2 locations, departments and therapists, ability to complete daily notes quickly and easily, ability to keep up with progress reports and due dates, simple and intuitive user experience). However, from the first day it was a complete nightmare, greatly contributing to my decision to leave the practice and seek employment elsevisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face. This system caused me to spend countless extra hours working at home and at the clinic just to troubleshoot. My efficiency and quality as a therapist was compromised; More focus and time was needed to deal with inSync, leaving very little time to plan effective treatment sessions and give clients what they need. In turn, this created dissatisfied clients. How could it be improved?: The only way this system could improve is to not exist. I not only lost income and time, but I also decided to leave a great company solely due to this software.

Pros

Implementation team was kind and helpful when on site.

Cons

1. The system was always freezing up causing me to lose paperwork. If it didn’t freeze, sometimes it would take 30+ minutes to load the next page or save when working on things like evaluations. 2. The user interface is very complex to navigate and learn. Requiring countless hours of unpaid work. 3. As a supervisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face. 4. Whenever there were updates, so many things would change, it was like learning the system all over again. 5. Patient files, names, contact info and important dates were very difficult to access causing many miscommunication between therapist and families. where. 6. Printed documentation was poorly formatted, further impacting my professional image as well as the clinic's

Reasons for Switching to InSync Healthcare Solutions

Company decision

February 2021

Jacqueline from Creative Counseling and Learning Solut

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Insync; RCM and overall experience.

Overall, InSync is user friendly and has various features that will be beneficial to our practice. The implementation process itself has been great mostly because of the individuals that have been working diligently to ensure our success. I would like to acknowledge [SENSITIVE CONTENT HIDDEN] with the RCM team. From the very first moment I met [SENSITIVE CONTENT HIDDEN], I knew that we were in good hands. She is solution-focused, results driven and has excellent interpersonal skills. [SENSITIVE CONTENT HIDDEN] is extremely knowledgeable yet compassionate with her approach. She welcomes all questions and has consistently made our practice feel like a priority. It is a breath of fresh air to work with someone that not only understands their role, but can also validate, empower, and offer solutions to enhance process flows. We are extremely grateful to have her as a part of our team!

Pros

The dashboard, shortcuts and reporting are some of our best features in InSync. We also like that the system is customizable and we have been able to enhance some of our documentation. The implementation team has great to work with and has been easily accessible for questions unlike our previous provider.

Cons

The calendar feature in InSync is our least favorite function. We also hope that one day InSync will have it's own app so that therapists can easily access their clients for the day.

Reasons for Choosing InSync Healthcare Solutions

N/A

Reasons for Switching to InSync Healthcare Solutions

Simple Practice was not able to offer us reporting and functionalities that were needed to grow as a practice.

July 2020

Lindsay from Psychology and Counseling Center of Cartersville, PC

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Psychology and Counseling Center - Insync Review: Billing and Scheduling

While the beginning parts were rocky, overall, our office is very happy with the program. We have seen an improvement in workflow as well as in revenue.

Pros

The product makes workflow easy and provides accurate information for the user quickly and clearly. There are a lot of little things that Insync's product provides that make it easier to function. Billing: Having a large billing team is wonderful. The billing team is able to get claims out quickly and properly. Communication: The communication between IT, service, and billing department and the client is outstanding. It enables our office to troubleshoot small and large issues in a timely manner and creates a more smooth and profitable outcome for our business and providers.

Cons

The initial learning curve with the product was extremely difficult. We had great assistance from the onboarding team; however, due to all of the 'bells and whistles" it made it quite difficult to learn. Eligibility: Our office pays for Eligibility which is great because it shows us real time if the patient's insurance is active. Unfortunately, benefits for mental health are not shown on this portal. It would be wonderful if our office and other mental health offices had access to this information as it would save hours of time for the office as we still have to verify benefits for new patients who come in and existing patients who have insurance changes.

Reasons for Choosing InSync Healthcare Solutions

It provided the services that our office required to run effectively and efficiently. Customer service was and still is great.

Reasons for Switching to InSync Healthcare Solutions

The product was outdated and difficult to use.