InSync Healthcare Solutions EMR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EMR and practice management (PM) product is for both solo practices and larger multi-specialty locations. InSync offers a choice between purchasing an upfront license or using a web-based subscription.

Because InSync integrates both PM and EMR, this system delivers a medical office solution that eliminates the need for duplicate records and provides management and workflow throughout the practice.

Features such as scheduling calendars, e-prescribing, electronic claims submission, quick physical exam charts, and reconciliation reports allow InSync’s system to be adaptable to any practice’s needs. In addition to its features, the package offers an intuitive user interface that enables users to create their own custom fields and customized layouts. InSyncMobile can be added for mobile access to patient charting, e-prescribing and scheduling on all handheld devices.

Clinical dashboard
Clinical dashboard

Clinical dashboard

Treatment plan

Treatment plan

Patient consultation information

Patient consultation information

Progress chart

Progress chart

Presenting problems

Presenting problems

Scheduler

Scheduler

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000



49 Reviews of InSync

Overall rating

4.5 / 5 stars

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Amy from Private Physician's Office

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

Medical transcriptionist thinks InSync doesn't look great, but works pretty well

Pros

Once you learn the software, it works pretty well for our office. It's a good fit for a small office. A lot of the features are customizable to fit the practice.

Cons

It's not a very visually appealing software. Some of the icons and things aren't intuitive. There are certain things that you can't edit unless you're in an Encounter (like Health Maintenance), so if you want to add a Colonoscopy or Mammogram date or something, you have to wait until you're actually having an office visit, not just during a phone call. However, you can edit the History portion outside of Encounters, which is useful.

Review Source: Capterra

Tina from COPE Center for Colorectal and Pelvic Health

Specialty:  Physical medicine / physiatry

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good EMR

Pros

Multiple ways to document, making it great for each provider to use it how they want to; great customer service - very helpful during set up and initial launch

Cons

Development and implementation launch of the system does take a lot of time; Support good initially, then after the first few months more frustrating to work with, as you get sent to call centers

Review Source

Jeanne from Midwest Medical Billing Service, Inc.

Specialty:  Billing services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Insync has been an amazing company to partner with for many reasons.

Pros

InSync's customer service team is always very responsive and able to answer questions or direct us to the right person. The sales team is always available to speak with myself and or a new provider joining InSync regarding any questions or concerns.
We find ourselves working with a particular support representative that knows our business very well. He is able to handle our problems promptly and efficiently.
Our providers have needed to work with Insync pertaining to the scheduler and EMR and they have had a good experience.

Cons

While there are many positive features one of the problem areas lately has been the system going down which not only effects our billing capabilities but our providers access to schedulers and EMR. One other problem is that InSync does not support all specialties at this time.

Review Source

Raquel from Rose Avenue Family Medical Group

Specialty:  Family medicine

Number of employees:  11-50 employees

Ease-of-use

Functionality

May 2018

New Experience

Pros

Coming from a EHR that I have worked on for many years it was big change to go from Soapware to Insync. Thankfully we had a great instructor to help with the transition. She was very helpful but most importantly very patient. It was great to be able to order labs and radiology straight from the program. Although Rep had a large group of us (about 15 people) she was very successful in answering all of our questions and guided us during her time with us.

Cons

Because the program holds so much detail it can also be a tad overwhelming when looking up information. It was new and different from our previous EHR so having to look through to see where certain things are logged was a challenge in the beginning. Also, it can take longer than desired when changing from one page to another.

Review Source

Mary from Orbit Billing Solutions

Specialty:  Billing services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Review of PM and EMR

Our company has been with InSync for 10 years and we have watched the evolution of the PM system and the EMR system. They have surpassed where we ever anticipated they would be in 10 years. We look forward to the next 10 years.

Pros

InSync understands the ever-changing system and the challenges providers face when trying to stay current with these changes. InSync evolves continually and uses various methods to keep providers in the know regarding the changes and updates. Their customer service is the best and their EMR trainer team is the best in the market.

Cons

InSync faces the same challenges that every other system faces: no two provider offices have the same processes. However, unlike other systems, InSync offers the highest level of flexibility in their effort to make the system as customizable as possible. No system will check every box for every provider but this one comes close.

Review Source

Flordeliza from Kennewick Kidney Disease And Hypertension Clinic, PLLC

Specialty:  Nephrology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Our office made the right choice in selecting inSync for our EMR software

Support service with sales was really helpful and honest. Even after the sales phase, team followed up with us and is still available for questions. Team with the implementation department was so diligent with me, the physician of the group. Team spent much time orienting me and our biller and medical assistant. Any question I had, team was easily reachable by phone, email, or web meetings.

Pros

The in Sync staff have been really good to work with. From sales, to implementation phase, and now in support phase, they have all been very very helpful.

Cons

I don't think there were any real cons. So far, I have had no problems with it. The support team is accessible for issues that arise, and so I have confidence everything will be all right as we transition from implementation to active phase.

Review Source

Nikki from Capstone Behavioral Health, PC

Specialty:  Mental & behavioral health

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

A gem of a find!!!

We looked for years for an affordable solution to our EMR needs....FINALLY...InSync!!!

Pros

We were in need of a software for our large mental health practice (60+ providers) that could be customized to meet all of the various requirements we have with our variety of contracts and accreditation. This is just that!! It is very user friendly and has improved the efficiency of our practice a great deal!! Our providers are loving it! The implementation process is a time commitment over 6-8 weeks, but the professionals at InSync were there every step of the way with prompt responses to questions and needs. We are also using the RCM (billing) services InSync offers...so far so good!

Cons

We are honestly so pleased with this software. There may be some minor things that would make our workflows better, but as we recognized those items, InSync put them in as requests for enhancements to their product. For example, we would love to have the ability to send out Client Satisfaction Surveys via the product, but this is not currently a feature.

Review Source

Charlene from Barrier Islands Psychiatry

Specialty:  Psychiatry & Psychology

Number of employees:  11-50 employees

Ease-of-use

Functionality

May 2018

Awesome.

Pros

Customer support handled our busy office with ease and professionalism. She found solutions and even got the provider that was anti-electronic to start doing it. Love her!

Cons

Nothing so far. Everything we've needed has been able to be accomplished. As stated, she was phenomenal when she was here and all of our questions and concerns were addressed and she showed us how to do the things we needed.

Review Source

Katie from SHAE Partners

Specialty:  Mental & behavioral health

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

May 2018

Great Team to help you get started

Pros

Our Implementation Specialist is the absolute best! Anything we needed she was super quick to respond-either resolving it herself, or ensuring a ticket was created so someone else could get to work on it.

Cons

Aesthetically the platform is not terribly intuitive so it takes a little time to learn how to navigate it. EHR not set up for MIPS yet so having to pay for a Registry and do claims based submissions.

Review Source

Veralynn from Rose Ave Family Medical Group

Specialty:  Family medicine

Number of employees:  11-50 employees

Ease-of-use

Functionality

April 2018

Life saver!

Pros

Staff was very helpful but most of all VERY PATIENT! I admired that greatly mostly because they basically had taught a medical staff of about 14 people how to run the program all on their own. It was a new program so knew nothing. The first day of training was the first day we went live so you can just imagine how that went. Everyone had questions left and right and they were very helpful and knowledgeable but most very calm. Their smile and positivity kept us going. They created templates on the spot, and if there was something that was not within their reach they contacted the support center.

Cons

Although we can have the Internet Explorer open with the program it doesn't always function properly. It works best with Chrome Google. Also, the program takes longer than desired to go from one screen to another.

Review Source

Alisha from Winnebago Tribe of Nebraska, Winnebago Behavioral Health Department

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

We love InSync, Lizabeth is our personalized rockstar!!!

Lizabeth has truly helped our business become 100% electronic. She has developed documents, created templates, and if we are uncertain of what we are requesting she guides us to the best outcome. Lizabeth has made a world of difference and if the entire InSync team functions in this manner you will not be disappointed. They offer tons of support.

Pros

Customized templates; Paper docs become Electronic; Clear CPT & Diagnostic Codes; Awesome Staff..

Cons

Occasionally there is a bit of a wait when moving to the next page/area

Review Source

Kellie from Savvy Medical Consultants

Specialty:  Multi-specialty

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great product; great customer service!

Pros

Functionality fits well with the practice needs.
Multiple ways to chart so it's easy to customize per provider.
RCM team is great!

Cons

Patient portal is a little more of a learning curve, but the features are great! The training could've been more efficient.

Review Source

Sheena from MCPST

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Working with the staff and implemtation specialist at InSync was a pleasant experience

Overall implementation was a great experience the software works really well for us and the billing functions are one of the best I've seen.

Pros

Navigation
Customer support
A/R functions
Customizable
Price
Ease of use
Data migration
availability of Skype trainings prior to onsite

Cons

Insurance CPT codes have one fee default - should have multiple options based on credentials of therapist.

Review Source

Pierce from The Community Lighthouse

Specialty:  Mental & behavioral health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

If your looking for an EMR that will treat you like a partner look no further

InSync dose a much better job of treating their customers like partners. They will listen to your needs and implement changes to improve the software for you.

Pros

Looks good, easy to use, lots of options and combustibility, cloud based, great on mobile, updated often, and affordable. After using Medisoft and Greenway, InSync is by far the best software with the best customer support.

Cons

The biggest con would be the lack of reporting. InSync has all the basic reporting you would expect but I still find myself exporting data to excel for our Key Performance Indicators.

Review Source

Tonya from Frederick Psychiatry Medicine

Specialty:  Psychiatry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

InSync is awesome!

Try InSync out. You won't regret it. It will make your practice run smoothly and their customer support team is always available to help with any questions or needs that you might have.

Pros

The ease of use. I am able to do everything I need to do to run my office efficiently all in one easy to use program. They are always looking for ways to make improvements to make my job better!

Cons

I would like an easier way to find patient balances and co pays and balances when I am scheduling their appointments (less steps) but it isn't really a con. Honestly couldn't come up with one other than that

Review Source

Nick from Point Quest Pediatric Therapies

Specialty:  Applied Behavior Analysis/Autism

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Program retrofitted to meet our needs

Able to work with us on the pricing (+), but quite the lag time between contract and actual go live date (-)

Pros

Had all of the necessary tools to write our progress notes and track the progress of our clients. Also has a portal for teachers to access the records

Cons

Has a lot of tools that are not specific to us and will never be used, but cannot be removed from the screen so it is not visible to us

Review Source

Beatriz from Multicultural Care Centers

Specialty:  Mental & behavioral health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Great Product!!

I'm the CEO of a Community Mental Health Center with multiple programs and sites and growing. This software has the capability to grow with us which is great. I would recommend this product to similar programs, small or large.

Pros

This system is very user friendly! Our staff has varying degrees of computer skills and they all felt comfortable using the system after the training. Our assigned trainer was absolutely amazing! She made the training process easy and was really engaging! Our sales representative provided great customer support throughout our entire experience. She made me feel like a business partner versus just another sale. Our system needed to be customized due to the diverse programming we provide and they were able to accommodate. This is great product!

Review Source

Stephen from Headwaters Counseling

Specialty:  Mental & behavioral health

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

It is a PM/EMR software that works.

Like most of us we want this software to be all things to us. Although we have not arrived at this point, the developers work with us to modify what we are trying to implement and help educate the staff. Do your homework, make sure you understand what you want and need and how they can help you.

Pros

Our billing process has become so much more efficient and case documentation is a breeze. The software is 1) user friendly, 2)self explanatory , 3) has an easy to access resource center 4) and clear instructions . Depending on the style of learning that my staff members are most proficient, they can learn at their own speeds. We now have our own account manager that we can funnel all of our concerns through. The reality is that this program touches most every facet of our practice and we are bound to have challenges. This will help them to help us to stay on top of any training deficits that may materialize.

Cons

It is sometime difficult to have a bunch of behavioral therapists attempt to navigate any IT system. The support is good and responsive. We would all like to have an answer or a quick fix, sometimes that just cannot happen.

Review Source

Scott from A New Generation Life Recovery Center

Specialty:  Psychology/therapy

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Fundamentally sound

Insync is a great EMR system that tare of multiple businesses at the same time. We have a Behavioral/Mental Health business, Home Health Care, Adult Day Care Center, A Medical Center, and a Recovery Center all operating through Insync. They have gone above and beyond all expectations which has truly been a delight. If I ever need anything they have my back in helping me through any issues or changes.

Pros

The tech team is always willing to help out in a timely manner. They will have an answer to my question within 24 hours or less. The system is pretty user friendly and has mostly everything one can need. They have an extremely safe and secure cloud based system that knowing my Patient files are safe and sound.

Cons

Implementation and developmental Phases of the system does take a lot of time and man hours. But you put in what you get out.

Review Source

Rebecca from Willowstone Family Services

Specialty:  Psychology/therapy

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

This system has caused too many grey hairs and too much stress . . .

The set up process for this system was very stressful – we were promised outcome reports and the ability to do accrual accounting reports that were not developed until months after we went live with the system. Most of their support staff are from India and are difficult to understand, and the amount of staff hours it took to customize the system was outrageously high. Overall, it is a relatively easy system to use although there are times when things take three key strokes when it seems like it should only take one.

Pros

Our initial support and training staff were exceptionally responsive to our needs and excellent at what they do. Most of the people who work for the company seem to really care about the product and care about whether we are happy with the system or not. Even the owner of the company went to bat for us several times when we were not getting features we had been promised in a timely fashion. Generally, the system is extremely customizable to our practice and we were able to set it up for our specific needs. Now that the system is up and running, our staff, clinical as well as billing/scheduling, seem to be really happy with it.

Cons

As I mentioned, during the initial setup and customization of the system, our initial trainers and sales people were all awesome to work with. Now that we have gone live and are using the system, we are dealing with the technical support staff. While they generally respond in a timely manner, all of the ones I have dealt with are from India and are either extremely difficult to understand or else don’t seem to fully understand what we are trying to say. This can be extremely frustrating at times.

We were told the program was very customizable – which is true. The problem is we didn’t realize that their setup team had so many customizations and updates to make for other clients that it took almost 8 months from the time we signed the initial contract to get our needs addressed. This wasn’t helped by the fact that they kept giving us dates we could expect the next software roll-out and then those dates kept getting postponed. One major problem was that we had been told before we bought the system that it could do accrual accounting. Then we discovered it wasn’t set up to do accrual accounting at all. From April 1st, when we went live, to the end of June, we were unable to generate any financial data. This was a big problem for us. In addition, we were unable to generate specific outcome reports we had been promised (and that we needed for quarterly reports for some of our funding sources). This has been worked out now but was very stressful at the time.

One of the things that appealed to us about this system in the beginning was the great reviews it got for its technical support and the responsiveness by which they responded to problems. While they are generally responsive, they haven’t consistently been so. One staff person told us the company was growing so fast that they were unable to respond to the increase in technical support needs. Maybe this is something that has been ironed out by now but it was certainly a problem early on.


Displaying 1 - 20 of 49 reviews