MedSymPM from MedSym is an ONC-ATCB certified patient scheduling and billing management solution designed to serve oncologists and other doctors across the US. The solution includes practice management (PM) and laboratory information systems (LIS) modules that provide a medical system for doctors in a variety of specialties. MedSymPM is built on MedSym’s experience with commercial payors, with additional features such as EDI and edits.

MedSymPM is a scalable solution that caters to both solo practices and multi-physician practices and can grow as the practice or the number of users grows. MedSym’s practice management system is built on Microsoft operating system and uses a Microsoft SQL database to store entire medical data.

Other features included in the package are eligibility checks, alerts and notifications, claim processing and account receivables. MedSym also provides support for practices that need assistance on integrating pre-existing hardware, electronic, and network systems with MedSymPM.

A/R Reporting
A/R Reporting

A/R Reporting

Dashboard to Manage Items Needing Attention

Dashboard to Manage Items Needing Attention

Patient Scheduling

Patient Scheduling

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000



12 Reviews of MedSymPM

Overall rating

2.5 / 5 stars

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Akash from Center for Hematology and oncology

Specialty:  Oncology / hematology

Ease-of-use

Functionality

August 2015

Great Beginner's Software

Pros

There are number of things I liked about this software. I am able to see the schedule in a calendar format and scheduling appointment is only few steps away. The layout format is easy to read and find.

Cons

There are a number of problems with this software. First of all when responding to messages it does not save the receipt memo. There is no way to track accountability. Secondly there are not a lot of options to search patient database; it is only limited to name, don, ssn, etc. Thirdly, it does not allow switching between windows to see multiple things at the same time. One has to exit out of day schedule window to go back to home window. Connecting external peripheral such as an all in one printer scanner is a not easy. It does not allow users to go back and change certain settings.

Ashley from Greenway Health

Specialty:  Oncology / hematology

Ease-of-use

Functionality

August 2015

MedSym - Functional, Practical

Pros

The product was sufficient for medical office use, with various applications throughout the entire patient visit. However, after using a couple other softwares, I feel there are some functions or extras that Medsym could benefit from.

Cons

One feature that I felt could use improvement was the schedule format. I didn't like the way the schedule looked. If you compare with say, eClinicalWorks, I felt eCW's schedule looked nicer and was much easier to customize and view.

Audrey from Ctr Hem/Onc

Specialty:  Oncology / hematology

Ease-of-use

Customer support

Functionality

June 2014

I have used it on a daily basis for almost two years

Pros

We have two locations, so using the messaging systems works well and is quick.

Cons

I feel there are some things that could be a little simpler, like a cut and paste when doing scheduling. Also, I would like to be able to have the ability to print a message I send or receive.

Robin from Robert Fein & David Richards,M.D.S.

Specialty:  Oncology / hematology

Ease-of-use

Customer support

Functionality

June 2014

My summary experience with this software has been frustrating.

Pros

What I like best about this product is the capability of deleting and recreating the charge lines.

Cons

What I like least about this product is the insurance and patient posting due to the increased amount of steps with no tracking of check and EFT numbers. Posted dates and totals are not automatic.

Lisa from Dr's Fein and Richards

Specialty:  Oncology / hematology

Ease-of-use

Customer support

Functionality

June 2014

My expierence with this product hasn't been too pleasing.

Pros

I can't say i like anything about this product and vendor. Since we have had this software, my job and responsibilities have increased in time. Also, it's not to compatible to my work function. It doesn't capture areas that are needed for this office.

Cons

What I like least is posting insurance or patient payments. It doesn't track checks, EFT numbers, totals, and posting dates.

Kimberly from Drs. Robert Fein & David Richards

Specialty:  Oncology / hematology

Ease-of-use

Customer support

Functionality

June 2014

This system is not very good

Pros

I don't really like anything about this system.

Cons

I have been waiting two years for them to fix referral and authorization issues. They are still not fixed. Referrals have to be linked to every office visit in order to pull, and hospital authorizations have to be hand entered on claims.

Victoria from The Center for Hematology and Oncology

Specialty:  Oncology / hematology

Ease-of-use

Customer support

Functionality

June 2014

It's inconvenient and takes too long

Pros

The support staff are usually helpful and are pleasant to deal with.

Cons

People can go into a chart and alter the entries days after the entry is made.

Sharon from The Center For Hematology and Oncology

Specialty:  Oncology / hematology

Ease-of-use

Customer support

Functionality

June 2014

nurse manager, satellite location; practice clinical nurse educator

Pros

This is our first EMR; therefore, I have no comparison ability. The documentation is certainly faster with an electronic system. The ability to locate and process patient information quickly is a plus. The ease of patient symptom management with access to records is a plus. The onsite customer support with initiation was a positive experience.

Cons

First and most frustrating, there is no way to save a message sent. Whether it be a reply or an initiated conversation, once sent, there is no way to prove that the contact was ever made.
Secondly, there is an inability to print a message received. There is no paper trail of messages; hence, proving accountability is nearly impossible. This can lead to human error of messages lost, forgotten, or ignored. Serious issues can fall through the cracks leading to an inferior outcome for the patient.
Thirdly, in scheduling, there is no copy and paste option; consider the redundancy of scheduling a treatment which occurs as three weeks on and one week off. Copy and paste of infusion times would speed the process for anyone who schedules and does 15 other jobs to boot.
Fourth, while nurses are both motivated and educated to intervene in symptom management, recording symptoms reported, calls received, follow up calls placed, actions taken, these are most often never recorded because there is no real time avenue for such documentation. For example, if a patient reports an adverse event two days after treatment, documentation occurs in the Nurse Notes of the date of treatment (with a time stamp indicating the real date and time). The nurse notes are largely ignored by doctors and nurses alike. Therefore, there is little or evidence that the patient actually received this intervention. There is so little to document and prove what benefit nurses provide in a practice, thus justifying our positions.
Fifth, physicians have the capability of changing orders, notes, directions after they have sent them to the person responsible for carrying out the orders. This is an avenue for abuse of the staff, and the licenses they rely on to help them pay their bills.
Finally, when a glitch occurs during a typical busy day filled with sick or demanding clientele, physicians who are trying to maximize income, ever shrinking staffing, having a response from a motivated yet completely uninformed person from another country as tech support while reading from a script is not in any way an acceptable solution.

Paula from Dr's Robert Fein and David Richards

Specialty:  Oncology / hematology

Ease-of-use

Customer support

Functionality

June 2014

Extremely frustrating and dissatisfying

Pros

Absolutely nothing

Cons

There are too many steps for everything you have to do pertaining to accounts receivable.

Jim from The Center for Hematology and Oncology

Specialty:  Oncology / hematology

Ease-of-use

Customer support

Functionality

December 2013

MedSym experience

Pros

The software itself is robust and does "cover all the bases." I have also found the support staff to be very knowledgeable and friendly. Although the timeliness of their responses sometimes varies a bit, the quality of their support is consistently very solid, and it is a pleasure dealing with them.

Cons

I have found some meaningful use measures and functions to be a little cumbersome to execute, but part of this is due to my being relatively new to the product and having to meet meaningful use measures right away.

Marcelo from Medical Practice

Specialty:  Oncology / hematology

Ease-of-use

Customer support

Functionality

November 2013

Recommend staying away

Pros

Nothing

Cons

The program feels outdated: not user-friendly with too many clicks and delays, a useless drawing of a body in the middle of the screen that serves no purpose, etc. Their support personnel are unresponsive/understaffed and cannot solve simple problems. This is a (not so) cheap version to meet the new requirements for EMR, but in my opinion, it backfires because it is counter-productive to deal with this program on a daily basis. It logs you off every day for "scheduled maintenance."
I can't say enough about how disappointed I was in this system.

Shawn from Northwest Florida Hematology Oncology, P.A.

Ease-of-use

Customer support

Functionality

October 2013

We have been a MedSymEMR client for a little over a year. We have used other EMR software services before, but for Hematology Oncology I felt like this was our best fit. It's user friendly, and has a simple interface. Their support staff are friendly - I know them on a first name basis, and they solve your issues right then and there. Great product. I would recommend it to any growing hematology oncology clinic.


Displaying 1 - 12 of 12 reviews