Practice Fusion Software


Founded in 2005, Practice Fusion offers a cloud-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration and more. Additionally, practices can qualify for CMS incentives, as Practice Fusion is fully certified.

Since the solution is cloud-based, users can access the system on their iPad EMR interface, which was developed to be touchscreen optimized, allows users full access to appointments, records and charting during the patient encounter.

Practice Fusion provides templates that can be customized to match the workflow of a practice, and it is designed to support a variety of specialties such as cardiology, dermatology, physical therapy, mental health, internal medicine and many more.

Practice Fusion's account managers and support specialists are available by live chat, phone or email, and there's a learning center and help forum for users seeking independent learning.



316 Reviews of Practice Fusion

Overall rating

3.79 / 5 stars

Filters:

Showing 1 - 20 of 316 reviews

January 2019

Charmayne from iHealthone

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

Very user friendly and has lots of tutorials inside of the software

Pros

In previous years Practice Fusion was a free certified software and pulling reports were relatively easy

Cons

They began charging a subscription fee last year and didn't give a lot of providers enough time to prepare

January 2019

Ryan from Vein Envy

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

January 2019

No user support

Pros

Very nice OS and accessible from any device. Nice work flow. Able to edit and make templates very easily.. They have a nice template community.

Cons

No support after the first few weeks. Very poor response rate to inquiries. Not sure why they dont have enough staff to answer questions. No built billing software like Athena

January 2019

Zahid from usa medical care

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

January 2019

No customer service

not happy

Pros

They don't have customer service, you can't reach them, never ... they don't response to email, call, facebook or any other way you trying to reach them, your system work or not they don't care

Cons

i don't see any Cons, i don't know how other physicians using them? theres not any response from them

December 2018

Carleen from VIP Care llc

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Practice Fusion

Overall it’s user friendly

Pros

It is user friendly.You can customize with your own templates. The reports are very handy. Love being paperless.

Cons

Newest update still has some bugs. We do home visits so we don’t use the schedule feature. The super bill needs some bugs fixed

December 2018

Chauntae from Ninth Street Internal Medicine

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

New to Practice Fusion

My over experience has been a good one, the software is user friendly and easy to navigate.

Pros

I like the look of the patient's chart. I like that I can view all important information on one screen. Rx refills, encounters, messages and other important info is visible as soon as you click into a patient's chart.

Cons

There's not much I do not like about the software except there's not real time search when looking up a patient.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Perfect fit for our small practice, definitely one of the best EHR platforms available

Working with Practice Fusion has been a positive experience overall and I can't imagine what our first year in business would have been like without it. The last thing any practice wants to worry about or have issues with is is an EHR platform. Practice Fusion has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. The cost is definitely worth it (even though it was free when we started!) and Practice Fusion is by far one of the best EHR platforms available today. We won't be switching EHR systems anytime soon.

Pros

When we were opening our practice almost a year ago, there were 3 main EHR platforms we were considering. After the demos and in-depth trials, we ended up choosing Practice Fusion because of the clean interface, ease of use, add-on features, and integration options. We felt that Practice Fusion would allow us to customize our EHR system over time, building and adding only what we want. Having used Practice Fusion since beginning our business, we have been really pleased overall. It serves all of our current needs and has helped our practice run smoothly and efficiently. Practice Fusion is convenient to access online, has useful templates for charting, is intuitively navigable, and produces documents/reports that are clear and professional in appearance. Practice Fusion has been a great fit for us so far.

Cons

I would say that the main issue we run into with Practice Fusion is subpar customer support. While there is an option to chat with a live representative, the wait time can be excessive. When I finally connect with an agent (if I haven't moved onto something else and forgotten about waiting), the quality of the help that I receive is hit-or-miss. Also, there are a couple of minor things that I am hoping will be addressed (being able to search for patients by nickname/preferred name, documenting meds that have been called in vs. sent electronically, etc.), but no EHR platform is perfect and Practice Fusion is definitely the best system I have used thus far.

December 2018

William from Open Bible Medical Clinic

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2018

Easy to get trapped in the system. Be Careful.

Pros

An adequate system when free but once charges started company became hard nosed, unapproachable and unsupportive.

Cons

Contract locks you into paying for a year regardless of problems encountered. Service agreement provides for contract cancellation without cause but company refused to honor that and continued to withdraw funds from credit card in spite of my no longer using system. I am a volunteer physician working in a safety net system paying for Practice Fusion out of my own pocket. They told me I needed to file a hardship request with Practice Fusion, however, when I did that they refused to consider it. Caution: BUYER BEWARE. These guys are ruthless.

December 2018

Ali from Wahid Medical Corporation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

PF

evolving system, used it for 7 years, amazing evolution. even if you dont know anything about EHR, you can learn it in one day.

Pros

very easy system, and fast. easiest system that i have ever used in my life, and used so many.

Cons

no billing company connected with it, that is good.

December 2018

ESMERALDA from maverick womens clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

PRACTICE FUSION

Pros

I WORKED WITH PRACTICE FUSION FOR OVER A YEAR AND ITS WAS VERY EASY TO USE. I NEVER HAD A PROBLEM WITH THIS SOFTWARE. THE DOCTOR WAS HAPPY ALSO

Cons

THE PROBLEM WITH PRACTICE FUSION WAS THEY DIDNT HAVE AN OB-GYN CHARTING FORMAT.

December 2018

Sarah from Rise Services Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Review of Practice Fusion

We have been able to maximize use of the software and save money by not losing revenue.

Pros

Medical billing is made easy by this software. Everything is viewable on one screen and the ease of navigating is great! It allows easy charge entry and payment posting, always showing the balance for everyone to see. Providers able to generate charts with minimal clicks!

Cons

Can be hard to view if you have bad eye sight!

November 2018

Andrés from DreamCloud Psychiatry

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

The paid version is bettter.

Excellent Serivce,

Pros

I'v e been using the system for years and it's very simple and straight forward. After it bacame a paid model there sudeenny were less ads and less intrruptions. It's creat.

Cons

Conpared with other new ones on the market it does not integrate very well and I have the e-rx systme.

November 2018

Kevin from Retina Specialists of Florida

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

You get what you pay for

It’s good if you have the time to learn all the ins and outs of the software but if you are strapped for time look elsewhere

Pros

The price point was great at the time of sign up and truly allows even beginning practices the chance to become compliant without slot of upfront capital

Cons

In my experience, setting up an EMR on practice fusion was far more complicated than need be and Implementation was a nightmare.

November 2018

Donna from Medical Office

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Practice Fusion

Will look into this product again in future if things change.

Pros

Extremely easy to use! One of the easiest that I have used. Customer Service is excellent they customize the whole software program for you.

Cons

They couldn't make us an inventory on the program that's why I had to go with another company.
Not good for offices that don't take insurance and are not conventional

November 2018

YASEN from VMG

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

PRACTICE FUSION

Pros

EASY TO USE
PRICE IS FREE
PROVIDES REPORTS FOR COMPLIANCE AND CMS INCENTIVES
ALLOWS YOU TO STORE ALL PATIENT NOTES AND INFO UNDER ONE HUB
TABLET AND DESKTOP COMPATIABLE

Cons

NO CUSTOMIZATION TOOLS
CUSTOMER SERVICE IS NOT THE BEST
BILLING SOFTWARE IS CANT BE INTEGRATED WITH OTHER SOFTWARE

November 2018

Monica from Acupuncture with Monica

Company Size: 1 employee

Review Source


Ease-of-use

2 of 5

Functionality

2 of 5

November 2018

Practice Fusion is bad for small businesses

Pros

The cost of the software was free but having to look at a pharmaceutical ad at the bottom of my screen constantly was very distracting.

Cons

Your data will be sold to pharmaceutical companies. It will be sold as aggregate data but still that means that your patient's privacy is compromised.

November 2018

Todd from Precision Foot and Ankle Specialists

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great inexpensive software

It is a very good product for the price. It is hard to find an EHR that is this intuitive and well thought out for the price. I

Pros

Practice fusion is a great EHR for the price. The layout is for the most part intuitive. It functions well for compliance with national mandates. The price is low compared to the majority of other EHRs.

Cons

There are a lot areas where I wish I could click less. I have not found the template portion of the EHR very easy to use. I wish you could have dropdown menus and be able to tab through multiple choices for easy selection.

October 2018

Adam from Psychiatry

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

October 2018

Worst Customer Service

Pros

Software is easy to use and flows very seamless.

Cons

It will take you over an hour to reach customer service. They must only have one CS representative. The wait time is unacceptable and because of this would NOT recommend.

October 2018

Kerri from Own Business

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Reasonable EHR Software

We use Practice Fusion in multiple Clinical Locations to document patient information. We have services offered aside from our traditional medical services that need to be documented but not in our regular EHR. Practice Fusion is easy to use from scheduling to provider notes and a great tool for small clinics or clinics where multiple locations need a reasonable software.

Pros

It was free and even though it is now paid it is and EHR with great pricing.

Cons

Prescriptions almost do not look real. When writing prescriptions in this software even though printed on RX paper, the prescriptions look like anyone could have written the prescription. A lot of pharmacies in our area want to call and verify they are real.

October 2018

Lyn from Visiting Practitioners

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

Serious decline in program in 2018, no longer offer support

Not worth it for the price, better off paying more for a company that cares, especially if you are in a small practice.

Pros

Cost is lower than others, used to be free. Can eRX controlled substances which is a bonus. Otherwise nothing great.

Cons

Cannot get tech support to call me for my life, get to talk to "triage techs" to then create tickets that are never answered, terrible patient portal system, horrible MIPS support, no personal attention for small practices.

October 2018

nas from Village Physicians

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2018

Since they started charging, has gone downhill

Pros

User friendly, easy to learn, does some MIPS recording, but not in its entirely, online access from anywhere.

Cons

Customer service is horrible; they are rude, not helpful at all and you are easily on hold for 40 minutes at a time. You can leave a message, but no one ever calls you back. My MA cannot call in refills or prescriptions. The triplicate e-prescribing is clunky and doesn't always work. Was going to finish my notes for the day and I can't log on to the system, but they are no scheduled outages. For the price, definitely better out there.