Practice Fusion Software


 

Founded in 2005, Practice Fusion offers a web-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration, and more. Additionally, practices can qualify for CMS incentives, as Practice Fusion is fully certified.

Since the software is web-based, users can access the system on their iPad EMR interface, which was developed to be touchscreen optimized, allows users full access to appointments, records, and charting during the patient encounter.

Practice Fusion provides templates that can be customized to match the workflow of a practice, and it is designed to support a variety of specialties such as cardiology, dermatology, physical therapy, mental health, internal medicine, and many more.

Practice Fusion's Account Managers and Support Specialists are available by Live Chat, phone, or email, and there's a Learning Center and help forum for users seeking independent learning.

 

Practice Fusion - eRx
 
  • Practice Fusion - eRx
    eRx
  • Practice Fusion - ICD-10 charting
    ICD-10 charting
  • Practice Fusion - Lab results
    Lab results
  • Practice Fusion - Manage online appointments
    Manage online appointments
  • Practice Fusion - Patient fusion
    Patient fusion
  • Practice Fusion - Online check-in
    Online check-in
Supported Operating System(s):
Web browser (OS agnostic)

256 Reviews of Practice Fusion

 

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Software Advice Reviews (147)
More Reviews (109)

Showing 1-20 of 147

M. from C3ProSportsMed
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Practice Fusion ruined after platform is Sold to Allscripts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Abaondoning this once promising platfrom.

Pros

"Practice Fusion is free and will always be free for providers" was the alluring slogan drawing many to the EHR platform in the past. This is no longer the case. Platform was one of the first cloud based EHR platforms online making it accessible from anywhere,

Cons

Requires employee use their cell phones to repeatedly log into the EHR platform during the day. Causes multiple employee cell phone issues with staff and employee abuse and risks to the medical environment via bacteria and germ transmission. An EHR that cannot even be considered in any medical area where sterile environments are needed,

Review Source
 
 

Shirley from Complete Provider Resource
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

It was a great Free EHR, still a decent deal with the cost version

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's a relatively easy to use EHR, especially for practices who don't have a lot of complicated setup and need something affordable.

Pros

Our billing company recommended this product to several of our offices who needed EHR but couldn't invest thousands of dollars. This was a great option for them at the free level. Now it is a paid subscription. It's still a reasonably priced version, but needs some enhancements to compete.

Cons

Getting help was complicated--and getting enhancements implemented was also complicated. We had several clients ultimately abandon it when it became paid because they could get more features with other platforms.

Review Source
 
 

Mary Elaine from Silvestre Eye Care, PC
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy and Customizable.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall, satisfied with Practice Fusion.

Pros

What I like most about Practice fusion is that you can customize your own templates for various exam types.

Cons

What I least like about Practice Fusion is we are unable to bill insurances directly is a definite con.

Review Source
 
 

Elizabeth from Path Group
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

A bit much but comprehensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it's a good program. It has some bugs and it's a bit clunky at times but the new people who own it are making a good difference.

Pros

You will never not find a spot to put your information. The ability to see past appointments is great. I also enjoy the pin function so we can keep up with important info there.

Cons

It asks too much. It would be nice to be able to turn off unneeded sections of the charts. You can't see what Doctor the past appointments were with.

Review Source
 
 

Kevin from Revive of Colorado
Specialty: Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

BEWARE !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Used to be free, and then the business model changed, but none of the functionality. They will promise training, and never deliver. They additionally will fight you to stay in your contract despite breaking their end of the bargain

Review Source
 
 

Alice from Alice Wei, M.D.
Specialty: Nephrology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Benefits do NOT outweigh the risks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Once your new user status is up, and the likelihood of you switching EHR's is very low, there will be no support, and no accountability. With ever changing regulations, payer policies, clinical guidelines, drugs and technologies on market, certification requirements and on and on, do you really need to worry about how your EMR is going to force another change on your practice and livelihood.

Pros

simplistic design, customizable templates, integrated calendar that answering service can use for scheduling, used to be free

Cons

Labs do not get attached to referrals. As a Nephrologist immersed in lab results, this is a key function for me! When remedy ticket is created, the representative talks in circles, sometimes taking a week to reply. One rep finally acknowledged this was a known issue.

One year later, I contacted cust service to request a full data extraction to migrate to another EHR. Same run around. Tried the live chat, no one came to chat, not even a chatbot. Tried the service phone line. Following prompts for "patients and providers with accounts", the recording directs patients to their providers, then disconnects without even addressing provider issues. Tried a different prompt on customer service line, placed on hold by recording, then a live person comes on just to put me on hold for another 5 minutes before I get disconnected.

The direct messaging function for other PF users stings. The messages or attachments cannot be recognized as a consult or lab result etc, only as message.

lab or imaging orders that are still outstanding do not produce alerts. No shows do not produce alerts. Billing issues do not produce alerts. These factors make PF a glorified blog with minimal extra functions rather than a true EHR.

Their attempts at assisting in clinical decision making fails. It is geared mostly for primary care physicians. ex: If the patients last BP was suboptimal, there will be an annoying banner to tell you the last BP was suboptimal. I'm a Nephrologist, patients with easy to control BP do not get referred to me, I don't need a distracting banner for this, or to remind me to ask patients if they have urinary incontinence, or screen them for HCV. You can bank on a reminder to screen for lipids when they get an advertising account from a statin maker.

The fact that their previous CEO advertised that "PF is free and will always be free for providers", and now they are charging a monthly fee or will hold your charts indefinitely should tell you that PF is not a company to be trusted. There is a high likelihood of future drastic changes in cost or service since many clients are captive by the difficulties of changing EHR's.

Review Source
 
 

JOANN from Healthcare
Specialty: Psychiatry & Psychology
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Practice Fusion review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They will no longer be free. I have been trying to get the 30 day special to only pay lesser as they sent me a coupon to redeem. Thought I'd try for a year. Every time I click on the link, it says price which is more than the amount mentioned on coupon. I have called several times, no one ever available, no one returns my calls. Instead get emails with directions that also don't work. Worst company ever, don't pay for it. it was free but now will have to pay, not worth it. It was easy to escribe the EMR was not helpful but since it was free used it for prescribing. Now they want to charge and I cant even get help setting that up

Cons

It does not keep a current list of pts. If you havent gone into the chart after 3 weeks you have to search for patient by DOB. If you need customer support forget it.

Review Source
 
 

Marie from PHX Wellness, LLC
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

You get what you pay for.

Ease-of-use

Functionality

Product Quality

Customer Support

Switched to an open source software that is much better.

Pros

For free EHR it is functional. E-prescribing works great even though it takes forever to set up. Templates are decent and customizable.

Cons

No customer support -- just forums. Poor integration with labs and imaging. Cumbersome to up load any documents. Poor integration with dictation. The superbill is cumbersome. Actually practice fusion is just cumbersome and the will start charging in June.

Review Source
 
 

Paul from My Country Doctor
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

User for 5 years Direct Primary Care (no insurance participation)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This partially forced takover is unfortunate for those of us trying to reduce cost for our patients and provide better care. All scripts is solely interested I couldn't be less interested in All scripts. I'll go back to paper first.

Pros

Formerly free - relatively simple and easy to use. Now not worth the monthly cost - not even close.

Cons

Practice Fusion sold out on a promise it would always be free. After investigation, I learned why and understand ie. Govt legal issues expecting to cost millions.
Having had many EHR/EMR over my 30 yrs practice, All scripts is needed of worst companies to deal with. Horrible support now evident with Fusion, click crazy environment. Uncertain what changes will occur with Fusion.

Review Source
 
 

Chris from Chris Weber MD LLC
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Was Great for Free, seems good for the new price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cloud based intuitive. Help on phone is very good, super surprised there.
Helped me out and saved me money on MACRA and MIPS.

Cons

Cossts lots for faxing feature in and out, very hard to use when I tried. Using one of the approved billing softwares is also not cheap. Tried Collaborate, which was a lot of work, and quit because it didn't seem to be going well.

Review Source
 
 

Matthew from Pediatric Center of Somerset, LLC
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great software when it was free...not so good if you have to pay for it!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not a bad software package, but it has its limitations.
Customer service has deteriorated over the 7 years that I have used the program. You generally never can get a live person to discuss the issue. Everything is by email. If I have to pay for software, I will find one that does everything I want.

Pros

The software is easy to navigate and has the basic features of an EMR. Being cloud based, it was easily accessible from any internet based pc. It was practice specific in many ways, with certain shortfalls. Vaccine inventory was very good.

Cons

As a pediatrician, I must record a patient weight in pounds and ounces, which you can't do with practice fusion. The basic templates can not be modified and you had to be careful when composing notes (I don't come across too many 2 month old infants with teeth!) either not to pick those elements or go back and really proof read the notes. Log in from a machine that you didn't use previously is a nuisance, in that you have to be verified with a security code.

Review Source
 
 

Susan from Self employed
Specialty: Psychiatry
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Migrating to a paid EHR without information on the cost is disturbing to my practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have liked that it was free, had customizable templates (many had been customized by others), and was easy to use. I’m glad I’ll have access to old records- but I am certain that they must offer that.

Cons

Why aren’t they telling us the cost of the new system? Having more than one EHR will be very difficult for the Office.

Review Source
 
 

Bronwen from Bronwen Erickson, FNP-C
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

If You Want To Wait 24 hours to 2 days For Support This is For You

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Alscripts needs to get their act together and realize that having a functioning EHR is critical to patient care.

Pros

It's relatively inexpensive

Cons

You have to wait to talk to anyone from customer service. Sent a support ticket on Saturday, got an email on Tuesday that someone would be in touch with help. Finally found a real telephone number and spoke to a live person only to be told someone would call me in 24 hours. I'm not holding my breath. Apparently, very high call volume. I can guess why.

Review Source
 
 

Barry from Barry Press, M.D.
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Was free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm glad I am nearing retirement.

Pros

Generally easy to use.
It has been free up till now.
Cloud-based, so can access from anywhere.
No in-office hardware required

Cons

Once it was free. The company was acquired by Allscripts and they have to recoup their investment.
Cost based model offers minimal new features.

Review Source
 
 

ROSEMARY from ISK INSTITUTE
Specialty: Orthopedics / sports medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

PRACTICE FUSION IS GREAT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

EASY TO WORK WITH. EASY TO LEARN. HAS ALL FEATURES NEEDED TO TREAT THE PATIENT AND MAKE CHART NOTES.

Cons

PROGRAM DOES FREEZE A LOT. LOTS OF UPDATES BEING MADE ALL THE TIME SO THE PROGRAM GOES DOWN A LOT AND WHEN YOU HAVE PATIENTS, YOU CAN NOT WORK LIKE THAT.

Review Source
 
 

Robert from Salud! for Women, PLLC
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Excellent system with pay for use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really like the ease of use for this EHR. I would recommend the product and really see an advantage to use in the practice. Great for small businesses, startups or established practices.

Pros

I really like the product for our SPA in our practice. It helps me compartmentalize, chart, and keep all of our patients up to date. It is a great product that I can put templates and saved macros to make it much quicker and easier to use.

Review Source
 
 

Melissa from Sound Family Psychiatry
Specialty: Psychiatry & Psychology
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Practice Fusion Meets my needs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I have used EPIC for 15 years so my bar is pretty high. I haven't tried any other EMRs.
I've been using PF for 5 months now and I'm starting to get more fluid.

Pros

It's free which was very helpful starting up as a part time solo practitioner. But I keep hearing that it will no longer be free since it was recently purchased.
Lots of pre-made templates, I don't use them as I don't find them helpful, but someone else might.
You can make your templates, which is not intuitive, but once you figure it out it's a real time saver
E-mail appointment reminder system
Electronic medication ordering system
There is a way to do electronic billing through PF but it is not free and I haven't used it
There is capacity to receive labs directly into PF but it is not free and I haven't used it

Cons

Ads on pages are annoying
The screen for typing into is too small
Notes section on Profile Page is too small
No Text appointment reminder system
None of my patients seem to be able to figure out the patient portal
I find it cumbersome jumping between SOAP tabs, there may be easier ways to do it but I haven't taken the time to learn.

Review Source
 
 

Lori from Journey Within LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

User friendly but missing inclusion of LCSW/LMSW as owners of medical practice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is a wonderful system and I love it - unfortunately as owner of my clinic and having a prescriber work for me
the system does not officially allow for this so I had to call and was instructed how to sign on as administrator/owner
I would hope in the future that they change this and add in more therapy practitioners as participants as well.

Pros

Super user friendly in writing notes -
wonderful prescriber friendly e-prescribe services
Easy to use without a lot of need for support services
Easy to use scheduling

Cons

No button for Social work
the way things are printed out is limiting
If a note is populated you can not always delete it - even thought you did not see the patient - if you check them in by accident and go back and fix it - it still generates a note that you can not delete.

Review Source
 
 

Wanda from Sozo Life And Wellness
Specialty: Mental & behavioral health
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Effective Free EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is comparable with the NC HIEA so it meets the primary need I had for an EHR

Pros

Excellent option for small independent practices that need to keep their overhead as low as possible and had the same features as other EHRs that had a monthly fee. The scheduler will send automatic email reminders.

Cons

Customer Support, the first time I requested email support I received a response within 24 hours, the next two attempts never received a response but one of the request forwarded me to an online pre-determined response but it did help resolve my issue.

Review Source
 
 

Daniel from Rapid Response Urgent Care
Specialty: Urgent care
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Software being managed by morons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Make this open source so that providers can add functionality to their system. Retain your revenue through advertising as you are doing, from labs, pharmacy, radiology connectivity but give assess to tweak simple issues. Then you would truly be the leader so sought to be.

Pros

Free, able to get up and running in no time. Web based. runs on both desktop and tablets.free to the provider.

Cons

Simple tweaks that need to be done are completely neglected. Absolutely cannot talk to support. Difficult to have patients register and if you run a walk in clinic which most places are then forget it. Be ready to type in every last digit yourself. They tout integration with labs, pharmacy and radiology but only those integration to make them money and really i do not care, they should be profitable to remain in business but don't make me use to your product and when you have issues they throw it to a " crowd voting system". As a user i had never even realized that a voting system existed and as a busy provider i do not have the time to read through to find some fix i need already reported. How silly and draconian, who ever came up with this idea needs to be fired!. The founder definitely has no more involvement with this software otherwise he would have seen that no support and inability to adapt to simple tweaks leaves a horrible last. DO not use because you will have trained and gotten used to this and then issues would arise as they always do and you are faced with looking for another. No integration with billing software and this is why. A list of billing companies are given as partners but communication is one way. The super bill flows into the billing but no way to know what a patient owes when they return . There are lots of free clearinghouse but PF in their infinite wisdom will not integrate.

Review Source
 
 
 
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Showing 1-20 of 109

M. from C3ProsportsMed
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Recent sale to Allscripts has users abandoning this once promising platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Worked with this platform for many years until the sale of the company. EHR requires cell phone 2 step log in. The EHR also logs users out repeatedly after periods of inactivity,This results in bacteria and germ transmission among employees frequently breaking sterility protocols to check their cell phones to log back in and results in employees frequently being distracted with personal cell phone use issues.

Pros

Use to be free. Was easy to start learning. The companies logo was "Practice Fusion is Free and Always will be for users." Company was sold and now has physicians leaving in droves.

Cons

Price, lack of functionality in linking with labs and imaging centers. Cannot be used in medical fields such as surgical centers where sterile fields are required because the EHR repeatedly logs out and requires repeat log ins by users with cell phone code entry. Aside from cell phone mediated bacteria transmission staff/employee, cell phone personal use becomes a secondary problematic issue due to the EHR platform requires employees to frequently get them out.

Review Source: Capterra
 

Nancy from Livingston Pediatrics

May 2018

May 2018

Great software considering that it is free.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Beginner-friendly

Pros

Very easy to get use to. It allows you to autopopulate referrals and previous prescriptions among other things. Vitals are easy to enter and encounters and superbiller are easy to grasp for a beginner. The schedulers is easy to use as well.

Cons

Freezes up more than it should. When entering patient demographics there are a lot of cumbersome steps. Getting access codes to get a patient on the portal is a little confusing if they are not computer savvy. The schedulers has a couple flawd because it's hard to learn how to double- book since it defaults to certain increments that your practice may not follow along with.

Review Source: Capterra
 

Shannon from Woodstock Natural Health Clinic

May 2018

May 2018

now expensive EHR for features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it was a nice switch after paper charting

Pros

I used to love PF, as it was free to use, and was easy to fax/ email chart notes to other providers. it has easily customization templates, and can integrate billing, and help you catch chart notes with no super bill submitted pretty easily

Cons

I do not like the new pricing structure. It is much more expensive than similar EHRs, and the interface is not as nice, or as easy to use across modalities.

Review Source: Capterra
 

Jaime from Integrated Healthcare Centers

May 2018

May 2018

Technical issues takes weeks to months to fix or never get fixed at all.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

It was free and user friendly. Very basic and simple EHR for a start up or small practice. Best features are cloud based, online scheduler, email reminders, and pinned notes that was just recently added.

Cons

Not customizable, poor response time on fixing IT issues. Sometimes issues never get fixed at all. Cannot modify online booking time slots. If a new patient books online it will automatically default to 30 minutes. We need an hour for new patients and this created many overbooking issues. Cannot print multiple medical records or super bills at once. I have to go to each visit and print them out individually rather then choose a date range of visits. Very time consuming. Cannot search patients by phone number. The appointment reminders do not interface with google calendars, therefore when patients received email reminders from practice fusion, the time would be off one hour confusing the patient.

Review Source: Capterra
 

Kara from The Refuge Clinic

April 2018

April 2018

We have used PF in our clinics for the past 5 years. We are a nonprofit free clinic w/ 3500 patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

That its web based. Our providers are volunteers and aren't here every day, or even every week, which means they can review lab results, etc from home or wherever. It helps our efficiency tremendously. I also love that its free for non-profits ;)

Cons

It was very difficult to get Admin support. Long waits to get live support...like hours or more than a day.

Review Source: Capterra
 

Anita from Integrative Care , LLC

April 2018

April 2018

very bad customer service, they do not return phone calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use , it was free for many years, used to have better customer support , up dates were useful as well

Cons

no good templates and soap notes -- the soap notes do not include medications, PMH, allergies, surgeries

Review Source: Capterra
 

Latrice from Advanced Healthcare Center
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I've been using Practice Fusion for a little over a year and I'd have to say it's so easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits greatly outweigh the disadvantages. I always have a peace of mind using this software with every use. I never have any issues logging in and if was to ever, resetting password is super easy. You have the option of resetting through a simple text to your phone or email with a 6 digit code to reset password. You can also access this software from anywhere in case you may need to adjust the schedule during non business hours.

Pros

What I like most about this software is the navigation. Out of all the other EHR softwares, I grasp quickly to the ease of use. I like how the schedule, charts, task, messages etc. are layed out. It's a great EHR for first time Medical staff such as Medical Receptionist and Medical Assistants.

Cons

Well no EHR software is perfect but I can honestly say that the only thing I wish could be better is how to search for patients by previous encounters.

Review Source: Capterra
 

Josh from Browning Chiropractic

April 2018

April 2018

Decent capability when it was free...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

This software was free for quite a while. It truly is very customizable in the documentation section, but lacks many capabilities that other systems include.

Cons

The software is unable to link to many popular billing systems.

Review Source: Capterra
 

Renee from Easton Neuropsychology
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Good value while it was free, now that it will be cpsting per month, per clinician, we will be leaving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Support

It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc.

Pros

Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve.

Cons

Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes.

When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers.

Review Source: Capterra
 

Ashley from Academy of Athletics LLC
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Easily accessed and convenient!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

It was easy to use and a great way to contact your Dr. if needed and/or after office hours. Very user friendly!

Pros

Quick way to contact your doctor or patient! It also provides easy communication and access to personal records!

Cons

Not too many cons here...but sometimes it takes the office awhile to post lab results and things patients are waiting to receive.

Review Source: Capterra
 

Lori from Pegasus Psychiatric
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I HAVE BEEN USING PRACTICE FUSION FOR APPROXIMATELY 8 YEARS. I FIND IT TO BE VERY USER FRIENDLY.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

EMR AND SCHEDULER ARE SO EASY TO USE, I ALSO LIKE THE DAILY REPORT THAT I CAN RUN, ERROR REPORTS , PATIENT REPORTS. I ALSO LIKE TO FUNCTION OF COPYING MEDICAL RECORDS, MAKE IT VER EASY FOR MEDICAL RECORD REVIEWS.

Pros

I LIKE THE WAY I AM ABLE TO SEE ALL OF THE PATIENTS VISITS WITHOUT LEAVING THE SCREEN I AM IN. THE SCHEDULE IS VERY EASY TO USE AND MANAGE. LOVE THE REPORTS YOU CAN PRINT OUT. AND LOVE THE WAY ENCOUNTERS ARE CREATED AND DROPPED.

Cons

THAT YOU CAN ONLY HAVE FIVE PATIENTS OPEN AT A TIME. AND SOMETIMES I HAVE PROBLEMS IMPUTING NEW INFORMATION IN.

Review Source: Capterra
 


February 2018

February 2018

Overall good prouct

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Free
Ease of Use
Fast
No down time

Pros

Ease of use and thoughtful time-saving features that help reduce aggravation. It's a well designed doctor friendly product that has taken some of the wrinkles out of the process without users always being aware of the behind the scenes effort. Fast and responsive.

Cons

Government reporting is not inclusive for all specialties. Not all possible MIPS measures are present.

Review Source: Capterra
 

Michael from GIANG CHIROPRACTIC & THAI MASSAGE

February 2018

February 2018

Practice Fusion is so easy to use and I create my own templates that fits my Chiropractic Practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The streamline of my notes and the ease of using this program. I like customizing my notes based on my practice. The customer service is impeccable. I have already referred many friends to PF.

Pros

The ease of using this software and I get to create my own templates which I love. I have been using this software for over two years and it keeps getting better. Plus it's complimentary with CMS.

Cons

I understand that information are being updated daily and it's hard for the folks to update everything on the site. There are still clicks that don't have the required informations that is needed. I'm sure it's coming!

Review Source: Capterra
 

Kelly from NCWW

February 2018

February 2018

Good functionality, although not always intuitive to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is able to be used by providers from multiple disciplines (e.g., physicians and their charting needs, as well as psychotherapy notes)

Cons

Some of the functions are not intuitive, such as where to click to find a desired task. The window where I write notes also has many sections that I don't need but am unable to clear away, thus limiting the space I do actually want to write my note. However, it's designed for a medical practice rather than for my needs (therapy).

Review Source: Capterra
 

Alix from Alix L Baxter, MD, PA

January 2018

January 2018

Could improve some options for psychiatrists; especially for contact that is not covered by options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use, combines a lot of functionalities in one place, organized well, good customer support, great value for the money, responsive company

Cons

not completely up to date on ICD 10 codes for psychiatry - slow to update for psychiatrists in past; has some bugs related to psychiatry medications - for no reason at all - it suddenly will take a medicine I prescribed a month before - off its list - replace it with the generic name and I have to re-enter start dates that I no longer access

Review Source: Capterra
 

Chelsea from Arkansas Children's

January 2018

January 2018

It's free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's totally free, and it's easy to use as a customer/patient. Patients can easily update their own information, view their health records, and its easy to train new staff to use this software as well.

Cons

The scheduling feature sometimes gets a little buggy but it's a free software with lots of great features!

Review Source: Capterra
 

Nilma from Medical X Ray
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Is easy and funtional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Value for Money
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Support

know the information

Pros

The program has the information that I need know as a patient. Doctor write progress notes and I can read this.

Cons

When have problem with internet I do not have access to the information and have trouble for access.

Review Source: Capterra
 

Charlene from Healthcare

January 2018

January 2018

best free EHR out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

free, cloud based, EHR. If I needed to bill from it, that costs extra, but we're a free clinic so no worries! Everything else is superb!

Pros

Free! We use it at our local Free Clinic and it is invaluable. Cloud based software makes it easy for people to access even when wi-fi is down. Cellular data lets it function fine on phone or ipad.

Review Source: Capterra
 


January 2018

January 2018

Practice Fusion was great for our small office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Practice Fusion has custom templates, easy to learn and use, and was easy to transition from our paper charts. The feature to prescribe medications and look up pharmacy locations is great. Scheduling is a breeze compared to paper calendars and organizers.

Cons

Sometimes when you save something it closes out and doesn't actually save. It is probably just a glitch but losing notes is time consuming.

Review Source: Capterra
 

Kelsie from Elevate Sports Rehab & Chiropractic

January 2018

January 2018

Free software, but not my first choice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Well, for one, you can't beat the price! But you get what you pay for with EHR systems, and this one is not my first choice.

Cons

I used it for a little while when I first started my practice, but switched quickly because the interface is chaotic and you need to rely on a lot of other softwares for billing, scheduling, patient reminders, etc.

Review Source: Capterra
 
 
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