Practice Fusion software


289 reviews(4.0/5)
289 reviews(4.0/5)

Founded in 2005, Practice Fusion offers a cloud-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration and more. Additionally, practices can qualify for CMS incentives, as Practice Fusion is fully certified.

Since the software is cloud-based, users can access the system on their iPad EMR interface, which was developed to be touchscreen optimized, allows users full access to appointments, records and charting during the patient encounter.

Practice Fusion provides templates that can be customized to match the workflow of a practice, and it is designed to support a variety of specialties such as cardiology, dermatology, physical therapy, mental health, internal medicine and many more.

Practice Fusion's Account Managers and Support Specialists are available by Live Chat, phone, or email, and there's a Learning Center and help forum for users seeking independent learning.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

289 Reviews of Practice Fusion

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  • Robin from CPC

    Number of employees: 2-10 employees

    September 2018

    overall good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it does integrate with some EHR software..not a lot of different ones but some

    Cons

    you have to click to many things to get anywhere...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Practice Fusion easy 123!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very great experience i will recommend this to all offices that uses a scheduling system!

    Pros

    You can easily schedule patients with a few clicks! This software is the best!

    Cons

    Glitches! sometimes not all the time, the screen can shut down on us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    It was great free software but no longer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I stopped using this software after several months because it seemed too cumbersome for my practice. I never could get it linked to order labs and studies, despite many attempts. Although I think they will have less advertisements, they are also changing their model so it is no longer free.

    Pros

    Great all-around physician software including e-prescribing. Has a lot of options for templates, and the ability to edit templates from a library shared by other providers. It can feel a little cumbersome at times though because it tries to include everything. I appreciated that it was free initially.

    Cons

    There were advertisement cluttering the screen. It seemed cumbersome. It could be remarkably adapted to one's specific practice, but it took too much time and I went with other software that was more straightforward.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cory from Management Consulting

    Number of employees: 2-10 employees

    August 2018

    Basic Physician EHR

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like the updated HTML which isn't a norm in a lot of software options these days.

    Cons

    Some features are counterintuitive. It has all the necessary features it's just not assembled in the best way.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Perla from Medicorp PA.

    Specialty: Endocrinology

    Number of employees: 2-10 employees

    August 2018

    Very good, for its price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very good software for specialists, not helpful for family care, where g codes are needed, cpt codes

    Pros

    Cheap, really easy to use, synopsis page, no need to download a program, online base system, patient portal with direct communication ( which helps reducing tons of phone calls). Obviously basic Emr features like rx, labs, fax, referrals.

    Cons

    A lot of free typing, need for sections like hx surgeries, social hx, preventive with templates or justs clicks. Attachments can not be divided in categories. Addendums per sections not general.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    FRAUDULENT COMPANY!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Horrible. This company should not be in business, and there should be a class action lawsuit against them.

    Pros

    Nothing, this company is fraudulent, scamming customers into subscriptions based entirely on false claims.

    Cons

    This company is fraudulent. They scam customers into subscriptions based entirely on false claims and once the customer is locked in they claim those claims were simple misunderstandings and refuse cancellation or refunds despite the software being useless to a user.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cynthia from Family Foot Care

    Number of employees: 2-10 employees

    August 2018

    EHR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of my staff catching on . They are not highly computer literate but were able to quickly navigate and use the scheduler, chart and message systems.

    Cons

    Was free, now is not. I have compared prices and overall a good value.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Arlene from Community Medical

    Specialty: General practitioner

    Number of employees: 2-10 employees

    August 2018

    Laborious

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It would be better if the default charting was normal findings, and you only had to select a template or enter a short text to change to a positive finding

    Pros

    I like that I can find my previous entries easily, so that I can copy and paste and then edit easily.

    Cons

    Charting takes a long time. There should be more automatic templates so I do not need to type so much. If they are available, then learning how to use them is not so obvious.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Heather from Troyer medical

    Specialty: Family medicine

    Number of employees: 51-200 employees

    August 2018

    Fusion fun

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy of use Windows based easy to move from screen to screen
    Saves some info
    Able to copy paste .. huge time saver

    Cons

    Once you are off training .... good luck long hold time in customer service cue ..
    Sometimes even having to leave message

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Aparna from Jersey Medical Weight Loss Center

    Specialty: Bariatrics / obesity

    Number of employees: 2-10 employees

    August 2018

    Very poor customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly, can be interfaced with few billing soft wares. They have added few new features that makes overflow and charting easier.

    Cons

    1. Customer service is very poor. They assign an account manager but seldom does she respond to my calls or emails. When I called their support, they put me on hold for 1 hour and 15 min!! After the grueling wait I ended up with the customer service rep who was very curt and not helpful at all. It has been a week and I'm still wait for their support team to solve my problem
    2. Patientfusion portal has lot of glitches too and we get phone calls from angry patients who are unable to reach PF support!
    3. They advertised as being "Free" and "always will be free" in the past. Absolutely went back on their words. The customer service has turned for the worse after they started charging a subscription fee!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • waleed from khyber teaching hospital

    Number of employees: 1,001-5,000 employees

    August 2018

    a good practice software with poor support and compatibility

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it has alot of functions
    connected to online pharamcies and laboratories
    was free in the past for some
    cloud based enables access from anywhere. the online version is touch optimized

    Cons

    costly.
    not suitable to people at the start of career (independent prctice)
    no ipad app (the online version is definitely not a full alternative as you can’t have offline copy of ur data)
    customer support is quite poor , days before u get a reply, if u do.
    not well suited to people outside of the USA

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andrea from Grey Forest wellness

    August 2018

    I used to love practice fusion. Since I'm a solo practitioner it WAS great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was easy to navigate with all of the custom forms other users had created, and I liked that it was a free service.

    Cons

    I hate the fact that they changed everything and started charging ridiculous sums of money every month.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • DOROTHY from The Family Foot Care Group

    Specialty: Podiatry

    Number of employees: 2-10 employees

    August 2018

    BETTER WHEN FREE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hopefully things will improve Now that money isRequired to participate in this software.It is not geared up for specialists. That's a problem

    Pros

    This was just great when I was free, It does connect to a large number of labsWhich willEasily import laboratory dataFor each patient.

    Cons

    There is absolutely no customer support.Days go by before you get a response and oftenThere's just no help.When you do get help it is spotty. Admittedly some -But Very few - Support personnel helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • L from MCON

    July 2018

    Acceptable product while it was free but now.....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It used to be free. Ability to make your own templates. The E prescribing was simple to use. Easy to enter lab orders and lab result integration was good.

    Cons

    From free to the whole amout annually paid in advance. The price increase has shut out many small solo practices. The cost is for one physician license +3 additional licensed employees. Wouldn't cost be much fairer if the cost was truly per user. I don't want to subsidize larger offices. Horrible customer service since late last year. The templates that are provided are a very low-quality including lots of misspelled words. New spaces for LGBTQ data but nothing for advance care planning and limited space to provide emergency contacts. Not very user-friendly for documenting geriatric patients. No structured section for preventative care with reminders when overdue. Immunization section was not updated routinely: new herpes zoster guidelines. Making a lab result flowsheet was terrible. Everything was à la cart: needed a separate clearinghouse for billing, needed to purchase up docs, etc. Hopefully they'll come up with a different pricing structure. Gone elsewhere for now. Might return if cheaper, charge people for using MIPS separately. Why should I have to pay for all the tech development of features that I don't use when basic items are missing?

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michelle from AZ Multicare Ltd

    Specialty: Alternative & holistic medicine

    Number of employees: 2-10 employees

    July 2018

    User Friendly Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I had to learn this software for my new job and could not be more pleased at how quickly I was able to catch on. I really like that I can navigate easily between tabs and being able to scan files have them stored electronically.

    Cons

    The only thing I can think of is it would be nice to be able to just scan files directly to the program as opposed to scanning, saving to the PC then uploading. Other than that all is good!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mallory from Mallory Griffith, MA CCC-SLP

    Specialty: Speech therapy

    Number of employees: 1 employee

    July 2018

    Our clinic used the free component for scheduling

    Ease-of-use
    Functionality
    Quality
    Support

    Would love to use all features of this product. Not cost effective now that I"m self-employed.

    Pros

    Provides HIPAA compliancy for scheduling. Options for remote access to identify your schedule when not at work. It helped our office manager coordinate multiple clinicians' schedules.

    Cons

    Our clinic did not opt to pay for this service which would allow us to chart! I wish they did as paper notes are the worst!! No real complaints about this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    I used this on a couple of my external rotations in school.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that you can free type anything. It takes the annoyance of clicking different boxes out of the equation.

    Cons

    I don't like the way you have to go back through old exams. I think it could be made a lot simpler than having it set up the way it is to see previous exams.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rebekah from Maryland Healthcare PC

    July 2018

    Intuitive, easy to learn and convenient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how everything is integrated so that I can send labs, update charts, toggle between practice locations and fax referrals, all from one place.

    Cons

    Occasionally it eats inter-office messages. Generally it only happens when I'm attempting group messages but that can be really inconvenient.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nasira from Body & Mind

    July 2018

    Practice Fusion for Health Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A free webinar for training is offered and is very helpful. Many useful features that can be integrated into practice.

    Cons

    Full integration necessary to maximize use of the software. The scheduler could be more streamlined and user friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Megain from Marietta Podiatry Group

    Specialty: Podiatry

    Number of employees: 11-50 employees

    June 2018

    Always easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It always easy to use! And I have no complaints out of my staff that uses it. Very user friendly all the time.

    Cons

    We have no current cons. We are happy with the product. We would definitely recommend it in the future.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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