Practice Fusion Software


Founded in 2005, Practice Fusion offers a cloud-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration and more. Additionally, practices can qualify for CMS incentives, as Practice Fusion is fully certified.

Since the solution is cloud-based, users can access the system on their iPad EMR interface, which was developed to be touchscreen optimized, allows users full access to appointments, records and charting during the patient encounter.

Practice Fusion provides templates that can be customized to match the workflow of a practice, and it is designed to support a variety of specialties such as cardiology, dermatology, physical therapy, mental health, internal medicine and many more.

Practice Fusion's account managers and support specialists are available by live chat, phone or email, and there's a learning center and help forum for users seeking independent learning.

eRx
eRx

eRx

ICD-10 charting

ICD-10 charting

Lab results

Lab results

Manage online appointments

Manage online appointments

Online check-in

Online check-in

Patient fusion

Patient fusion

Supported Operating System(s):

Web browser (OS agnostic), Windows 10



301 Reviews of Practice Fusion

Overall rating

4.0 / 5 stars

Write a review

Showing 1 - 20 of 301 reviews

Start your review of Practice Fusion

Write a review

Todd from Precision Foot and Ankle Specialists

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great inexpensive software

It is a very good product for the price. It is hard to find an EHR that is this intuitive and well thought out for the price. I

Pros

Practice fusion is a great EHR for the price. The layout is for the most part intuitive. It functions well for compliance with national mandates. The price is low compared to the majority of other EHRs.

Cons

There are a lot areas where I wish I could click less. I have not found the template portion of the EHR very easy to use. I wish you could have dropdown menus and be able to tab through multiple choices for easy selection.

Review Source: Capterra

Adam from Psychiatry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Worst Customer Service

Pros

Software is easy to use and flows very seamless.

Cons

It will take you over an hour to reach customer service. They must only have one CS representative. The wait time is unacceptable and because of this would NOT recommend.

Review Source: Capterra

Kerri from Own Business

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Reasonable EHR Software

We use Practice Fusion in multiple Clinical Locations to document patient information. We have services offered aside from our traditional medical services that need to be documented but not in our regular EHR. Practice Fusion is easy to use from scheduling to provider notes and a great tool for small clinics or clinics where multiple locations need a reasonable software.

Pros

It was free and even though it is now paid it is and EHR with great pricing.

Cons

Prescriptions almost do not look real. When writing prescriptions in this software even though printed on RX paper, the prescriptions look like anyone could have written the prescription. A lot of pharmacies in our area want to call and verify they are real.

Review Source: Capterra

Lyn from Visiting Practitioners

Specialty:  Internal medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Serious decline in program in 2018, no longer offer support

Not worth it for the price, better off paying more for a company that cares, especially if you are in a small practice.

Pros

Cost is lower than others, used to be free. Can eRX controlled substances which is a bonus. Otherwise nothing great.

Cons

Cannot get tech support to call me for my life, get to talk to "triage techs" to then create tickets that are never answered, terrible patient portal system, horrible MIPS support, no personal attention for small practices.

Review Source

nas from Village Physicians

Specialty:  Geriatric

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Since they started charging, has gone downhill

Pros

User friendly, easy to learn, does some MIPS recording, but not in its entirely, online access from anywhere.

Cons

Customer service is horrible; they are rude, not helpful at all and you are easily on hold for 40 minutes at a time. You can leave a message, but no one ever calls you back. My MA cannot call in refills or prescriptions. The triplicate e-prescribing is clunky and doesn't always work. Was going to finish my notes for the day and I can't log on to the system, but they are no scheduled outages. For the price, definitely better out there.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Value for money

Functionality

October 2018

You get what you pay for, and free is free

Is free because they charge lab companies for every referral you send to them

Pros

Program is free and cloud based, making it easy to access from office and at home. Scripts for history, A&P are all very easy to use with short codes

Cons

Extremely un-intuitive to use, missing script function for social history

Review Source: Capterra

Ryan from Quorum

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good Electronic Medical Record system at low price

Pros

Very patient-focused, which is nice; decent out-of-the-box reports, easily integrates with lab's imaging software; good value for the low price pt

Cons

Would be nice to be able to modify existing reports

Review Source: Capterra

Julie from Helping Nicaragua, Incorporated

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

October 2018

Practice Fusion is a life-saver!

I have seen an improvement in my overall health and also in my relationship with my physician because I have been able to "partner" with my physician in my health care.

Pros

I love that all my lab work/test results is recorded for future reference. I no longer have to try to quickly jot down everything that the physician is saying in a few seconds. I can look back at the history and see my improvements and also see areas that I need to improve. I can be a part of my own care plan and ask intelligent questions. It makes me feel like I have "ownership" of my own health.

Cons

I would love to see an option of having access to the actual notes that the physician makes during a visit.

Review Source: Capterra

Brian from Torrance Memorial Health System

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great software but pay to play system

Pros

This emr system is great for most practice needs in a ambulatory setting however, there are a lot of features you need to pay extra for. Anything that needs an API access will cost you an arm and a leg. Be mindful of this when selecting your emr system.

Cons

If you want a robust emr system that is compatible with other systems that require an API access please remember it will cost you quite a bit upfront.

Review Source: Capterra

Ugochi from Center for Anxiety Relief and Education

Number of employees:  1 employee

Ease-of-use

Functionality

September 2018

Okay

Pros

It was easy to use after 3 weeks training.

Cons

- There were too many screens to navigate to get to where I could actually create a record after seeing clients.

I’ve since moved on to a different electronic health record platform - one which focuses on mental health and I think this was probably why I felt lost. Practice fusion covers other industries apart from mental health; such as medical records, etc

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Awesome, but very upset they added pricing

Pros

I like the visual display, the ability to personalize and the cloud format

Cons

The cost (they went from free to paid so fast I wasn't able to get pricing past our board in time and lost everything)

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

September 2018

Better when it was free

We made it work because it was free. We could use what we needed without increasing cost. System did not meet our full clinical needs so we discontinued its use once there was a cost associated with its use.

Pros

Features worked well for small to mid size clinics. Loved the free version.

Cons

Platform that was once free transitioned to a paid platform.

Review Source: Capterra

Robin from CPC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

overall good product

Pros

I like that it does integrate with some EHR software..not a lot of different ones but some

Cons

you have to click to many things to get anywhere...

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Practice Fusion easy 123!

Very great experience i will recommend this to all offices that uses a scheduling system!

Pros

You can easily schedule patients with a few clicks! This software is the best!

Cons

Glitches! sometimes not all the time, the screen can shut down on us.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

It was great free software but no longer

I stopped using this software after several months because it seemed too cumbersome for my practice. I never could get it linked to order labs and studies, despite many attempts. Although I think they will have less advertisements, they are also changing their model so it is no longer free.

Pros

Great all-around physician software including e-prescribing. Has a lot of options for templates, and the ability to edit templates from a library shared by other providers. It can feel a little cumbersome at times though because it tries to include everything. I appreciated that it was free initially.

Cons

There were advertisement cluttering the screen. It seemed cumbersome. It could be remarkably adapted to one's specific practice, but it took too much time and I went with other software that was more straightforward.

Review Source: Capterra

Cory from Management Consulting

Number of employees:  2-10 employees

Ease-of-use

Functionality

August 2018

Basic Physician EHR

Pros

I like the updated HTML which isn't a norm in a lot of software options these days.

Cons

Some features are counterintuitive. It has all the necessary features it's just not assembled in the best way.

Review Source: Capterra

Perla from Medicorp PA.

Specialty:  Endocrinology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Very good, for its price

Very good software for specialists, not helpful for family care, where g codes are needed, cpt codes

Pros

Cheap, really easy to use, synopsis page, no need to download a program, online base system, patient portal with direct communication ( which helps reducing tons of phone calls). Obviously basic Emr features like rx, labs, fax, referrals.

Cons

A lot of free typing, need for sections like hx surgeries, social hx, preventive with templates or justs clicks. Attachments can not be divided in categories. Addendums per sections not general.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

FRAUDULENT COMPANY!

Horrible. This company should not be in business, and there should be a class action lawsuit against them.

Pros

Nothing, this company is fraudulent, scamming customers into subscriptions based entirely on false claims.

Cons

This company is fraudulent. They scam customers into subscriptions based entirely on false claims and once the customer is locked in they claim those claims were simple misunderstandings and refuse cancellation or refunds despite the software being useless to a user.

Review Source: Capterra

Cynthia from Family Foot Care

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

EHR

Pros

Ease of my staff catching on . They are not highly computer literate but were able to quickly navigate and use the scheduler, chart and message systems.

Cons

Was free, now is not. I have compared prices and overall a good value.

Review Source: Capterra

Arlene from Community Medical

Specialty:  General practitioner

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Laborious

It would be better if the default charting was normal findings, and you only had to select a template or enter a short text to change to a positive finding

Pros

I like that I can find my previous entries easily, so that I can copy and paste and then edit easily.

Cons

Charting takes a long time. There should be more automatic templates so I do not need to type so much. If they are available, then learning how to use them is not so obvious.

Review Source

Displaying 1 - 20 of 301 reviews