Practice Fusion software


Founded in 2005, Practice Fusion offers a cloud-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration and more. Additionally, practices can qualify for CMS incentives, as Practice Fusion is fully certified.

Since the software is cloud-based, users can access the system on their iPad EMR interface, which was developed to be touchscreen optimized, allows users full access to appointments, records and charting during the patient encounter.

Practice Fusion provides templates that can be customized to match the workflow of a practice, and it is designed to support a variety of specialties such as cardiology, dermatology, physical therapy, mental health, internal medicine and many more.

Practice Fusion's Account Managers and Support Specialists are available by Live Chat, phone, or email, and there's a Learning Center and help forum for users seeking independent learning.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

274 Reviews of Practice Fusion

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  • Verified Reviewer
    LinkedIn icon

    Number of employees: 51-200 employees

    July 2018

    I used this on a couple of my external rotations in school.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love that you can free type anything. It takes the annoyance of clicking different boxes out of the equation.

    Cons

    I don't like the way you have to go back through old exams. I think it could be made a lot simpler than having it set up the way it is to see previous exams.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rebekah from Maryland Healthcare PC

    July 2018

    Intuitive, easy to learn and convenient.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love how everything is integrated so that I can send labs, update charts, toggle between practice locations and fax referrals, all from one place.

    Cons

    Occasionally it eats inter-office messages. Generally it only happens when I'm attempting group messages but that can be really inconvenient.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nasira from Body & Mind

    July 2018

    Practice Fusion for Health Business

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    A free webinar for training is offered and is very helpful. Many useful features that can be integrated into practice.

    Cons

    Full integration necessary to maximize use of the software. The scheduler could be more streamlined and user friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Megain from Marietta Podiatry Group

    Specialty: Podiatry

    Number of employees: 11-50 employees

    June 2018

    Always easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It always easy to use! And I have no complaints out of my staff that uses it. Very user friendly all the time.

    Cons

    We have no current cons. We are happy with the product. We would definitely recommend it in the future.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Yan from Eminent Eye Care

    Specialty: Optometry

    Number of employees: 1 employee

    June 2018

    OD

    Ease-of-use
    Functionality
    Quality
    Support

    I think of it this way. It has been free for so many years. I have participate Meaningful Use before and got incentive payments. That means I even made money without investment. In general, I don't blame the previous owner. I guess when it was difficult to continue the business as is, there has to be a change.

    Pros

    I customized templates myself to optimize the charting workflow in the past. It was much more efficient and accurate than the new EHR I just started to use (1/4 of time). I only need charting and billing for exam payment before. Now I need dispensary and manage inventory, I have to use a full EHR for OD. It was just about the timing PF stopped offering free version. So I didn't use the paid version. I can still view my previous charting and appointment records through PF. That is good. But I was a little bit frustrated with new way of maneuvering through charting. I even debate keeping both EHR to give myself peaceful mind.

    Cons

    Obviously not free anymore. Free forever? I didn't even believe it from the very beginning. It sounds right to get paid by advertisement. But, it is not something that is sufficient and guaranteed forever.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mark from Mark Baravik, FNP

    Specialty: Family medicine

    Number of employees: 2-10 employees

    June 2018

    Practice Fusion

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Relatively easy to use, currently use it because we started using it when it was free. Good for the price

    Cons

    Occasional software issues with uploading size, organizing documents not being able to see past and current results at the same time. The software looks and feels old and outdated

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • MYUNGHAE from MEDICAL OFFICE

    Specialty: Cardiology

    Number of employees: 2-10 employees

    June 2018

    NOT EXTREMELY COMPLICATED TO USE BUT NOT SIMPLE OR VERY EASY TO USE EITHER

    Ease-of-use
    Functionality
    Quality
    Support

    ok TO UTILIZE FOR NOW BUT PROVIDERS MAY BE LOOKING INTO SWITCHING IF NO ADDITIONAL HELP IS AVAILABLE

    Pros

    WAS FREE BEFORE BUT NOW CHARGING. this PROVIDE CHATTING ON LINE FOR THE QUESTIONS BUT SOMETIMES NOT EASY TO USE

    Cons

    NOW CHARGING AMOUNT PER PROVIDER AND NO TEACHING AS TO HOW TO ACHIEVE TO OBTAIN THE CREDITS UNDER mips BY CLICKING WHICH CHOICES THEY HAVE ON THE SCREEN & THIS PRODUCT HAS A LOT OF CHOICES BUT YOU DO NOT KNOW YOU WILL BE CLICKING THE RIGHT BUTTON UNTIL WAY LATER- NO IMMEDIATE FEED BACK. also PATIENTS MENTION THIS PROGRAM MADE THE PATIENT PORTAL DIFFICULT TO ESTABLISH & TO OPEN WHICH IS THE REQUIREMENT FOR ehr mips REPORTING THIS YEAR . tHIS IS A HUGH DOWNSIDE BEING USER UNFRIENDLY ESPECIALLY THE OLDER POPULATION WHO AR NOT COMPUTER SAVY

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Hope from Optometry

    June 2018

    I worked with this system at a contact lens practice. I really liked it.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like this system because it is super user friendly. I like that you can copy and paste from previous exams and it's easy to review past exams.

    Cons

    I do not like that the exam form or patient information does not carry over from the previous exam.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Elizabeth from Dr. Elizabeth Fisher, LLC

    Specialty: Psychology/therapy

    Number of employees: 1 employee

    June 2018

    Not a Good Choice for Mental Health Professionals

    Ease-of-use
    Functionality
    Quality
    Support

    This software often felt way too busy and clunky for my needs. I started shopping for software specifically made for mental health. I test drove a bunch of new software programs. Simple Practice was my choice. It does everything I need at a price I can afford. It is also very simple and intuitive by design. I can accept credit cards and conduct HIPPA-secure tele-sessions through the site. They offered an easy way to do mental status exams and treatment plans. Not so in Practice Fusion.

    Pros

    It allowed me to use it at no charge for many years. This was helpful for me as a solo practitioner with high overhead costs.

    Cons

    This software is not built with mental health in mind. There is no way to customize the interface for the specific needs of my occupation. There were a lot of annoying pop-ups that I had to deal with that did not apply to mental health providers. The most frustrating thing was attempting to work with the calendar. It was impossible to review my schedule on my mobile phone because the calendar was not optimized for mobile. Another feature that did not work well was the client search feature. No matter how many times I would type in certain clients' names, the search box would not recognize or find the client. Also, there was no quick way to add a client unless I had all of the pertinent client data on hand. Most solo MH providers are wearing all of the "hats" in the practice and are trying to schedule new clients during the one or two minutes they have between sessions. Sometimes all we have to go by during that time is a name and contact number. My biggest complaint is that client data cannot be exported via CSV or Excel format. This is a big issue when you have to change software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Joy from Angelic Clinical Services, LLC

    Specialty: Family medicine

    Number of employees: 2-10 employees

    June 2018

    Practice Fusion was only okay because it was free

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It used to be free but not anymore. Customer service is pretty good. It is compatible with updox.

    Cons

    It takes a million steps to accomplish a small goal. No ability to use quixx to chart thus everything must be typed out. Templates are not easy to construct.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer
    LinkedIn icon

    June 2018

    Practice Fusion is perfect, for some practices

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    i loved the features, its low cost to consumer, which is always a pro! Easy to get started up, and onboard the team. Lots of functionality.

    Cons

    its just okay, its not the best weve ever worked with. Its difficult to access through our phones, and it was not the most pleasant interface experience.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer
    LinkedIn icon

    Number of employees: 11-50 employees

    May 2018

    EMR that is easy to learn and works well for small offices

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This software is a breeze to teach to new and existing employees alike. New features are few and far between but seem to be easy enough to implement. Software use to be free which was a real pro but the cost is not outrageous now. We are hoping that with the cost per provider, we will be seeing some feature upgrades that will make it more of a time-saver.

    Cons

    The cell phone 2 step login seemed like a great idea until I watch my employees waste time, potentially violate HIPAA/privacy policies because of the cameras on every phone now and because they have to re-sterilize after using their phones to log back in. You can't bill insurance companies directly, which is a con if you have a dedicated billing person that is capable of billing for less that what you pay the clearing house (Gateway). Lastly, the customer service is pretty bad. Another thing I'm hoping will turn around after having to pay for the service is the commitment to resolving issues and responding to feature requests. CRM is lacking as there is not electronic appointment confirmation in the scheduling so my staff has to still make appointment confirmation calls. Most softwares have this built in or allow a third party to integrate. Practice Fusion does neither

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kevin from UCLA

    Specialty: Hospital

    Number of employees: 10,000+ employees

    May 2018

    practice fusion...mixed emotions

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    practice fusion is a great teaching tool for students interested in understanding cloud services as well as EHR workflows

    Cons

    practice fusion is free but it does sell the user's data on the backend. I don't necessarily agree with that policy and perhaps it will change someday.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Laura from Vitruvia

    Specialty: Alternative & holistic medicine

    Number of employees: 2-10 employees

    May 2018

    new paid version

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Even with the paid subscription, it is cheaper than most EMRs. It will be nice to be able to subscribe controlled substances online with the new system.

    Cons

    Be aware that one subscription includes one physician and 3 staff they call secondaries. Any staff not listed as a secondary cannot sign scanned documents into the chart. This means if you have 4 staff members that need to be able to sign charts you have to purchase another entire subscription. They need an option to be able to purchase more secondary licenses by itself.

    This review was submitted organically. No incentive was offered
    Review Source
  • Maris from Solutions

    Specialty: Mental & behavioral health

    Number of employees: 11-50 employees

    May 2018

    Just OK

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Another basic system that is relatively easy to use and will get the job done. System is web based on a relatively stable platform. Low cost to consumer.

    Cons

    System appears to be lacking in various areas, and is likely best suited for specific kinds of behavioral health programs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Daniel from Woodlands Family Medicine

    May 2018

    Was a decent-ish program for the price.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Was free. Easy to use the limited features available. Recently bought out by Allscripts. With their abysmal reputation, we're leaving.

    Cons

    To get full functionality, you need to add on Updox for faxes, integrate with a lab, a clearinghouse, a billing company to submit payments and send paper bills, etc. By the time you are finished, you have a Frankenstein monster that costs about the same as any other EHR. You have to log in to each of these vendors separately. Heading back to paper charts forever!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shirish from Nutan S. Nadkarni, MD, FAAP

    Number of employees: 2-10 employees

    May 2018

    I have been using the free version of PracticeFusion for over 3 years now and am generally happy

    Ease-of-use
    Functionality
    Quality
    Support

    It serves as a nice EHR for our Physician's practice. Also i got valuable help from the PF technical support team when i was trying to integrate this EHR with our billing software Kareo.

    Pros

    The software has been easy to use. Until now most of my questions were answered in a timely fashion.

    Cons

    Since introducing the subscription model this company has changed a lot. I have two locations with two separate instances of PF for historical reason. Since we have one Dr at both those locations i would like to combine them into one. I have already signed up for the subscription at our main location. However it is almost impossible to get someone from Technical Support to talk to. I am an IT person myself and am convinced that my problem will be solved within 5 minutes if only i could talk to the right person. The customer rep that called to collect my subscription has a phone number that just hangs up when called and she NEVER responds to emails. This is not customer service that I am used to in the USA - even third-world countries have better customer service.....

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer
    LinkedIn icon

    May 2018

    It was a great free option, but now they are charging

    Ease-of-use
    Functionality
    Quality
    Support

    Electronic health record

    Pros

    You could customize your templates. It was free when I tried it. It included the ability to e-prescribe medications, which is something most EHRs charge extra for.

    Cons

    The free version had advertisements. It takes a while to get set up if you want it customized, although there are many shared templates from other providers. When I tried it, there was no option for billing directly through the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • M. from C3ProsportsMed

    Number of employees: 11-50 employees

    May 2018

    Recent sale to Allscripts has users abandoning this once promising platform

    Ease-of-use
    Functionality
    Quality
    Support

    Worked with this platform for many years until the sale of the company. EHR requires cell phone 2 step log in. The EHR also logs users out repeatedly after periods of inactivity,This results in bacteria and germ transmission among employees frequently breaking sterility protocols to check their cell phones to log back in and results in employees frequently being distracted with personal cell phone use issues.

    Pros

    Use to be free. Was easy to start learning. The companies logo was "Practice Fusion is Free and Always will be for users." Company was sold and now has physicians leaving in droves.

    Cons

    Price, lack of functionality in linking with labs and imaging centers. Cannot be used in medical fields such as surgical centers where sterile fields are required because the EHR repeatedly logs out and requires repeat log ins by users with cell phone code entry. Aside from cell phone mediated bacteria transmission staff/employee, cell phone personal use becomes a secondary problematic issue due to the EHR platform requires employees to frequently get them out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • M. from C3ProSportsMed

    Specialty: Chiropractic

    Number of employees: 11-50 employees

    May 2018

    Practice Fusion ruined after platform is Sold to Allscripts

    Ease-of-use
    Functionality
    Quality
    Support

    Abaondoning this once promising platfrom.

    Pros

    "Practice Fusion is free and will always be free for providers" was the alluring slogan drawing many to the EHR platform in the past. This is no longer the case. Platform was one of the first cloud based EHR platforms online making it accessible from anywhere,

    Cons

    Requires employee use their cell phones to repeatedly log into the EHR platform during the day. Causes multiple employee cell phone issues with staff and employee abuse and risks to the medical environment via bacteria and germ transmission. An EHR that cannot even be considered in any medical area where sterile environments are needed,

    This review was submitted organically. No incentive was offered
    Review Source
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