SRS EHR Software
SRS Health is an intelligent data solutions vendor that provides healthcare information technologies for specialty practices. SRS’ healthcare IT ecosystem includes EHR, outcomes, practice management, patient portal, transcription, and PACS.
The EHR solution allows providers to create role-based workflows and protocols, while users can collect data by creating customized data points. Workflows are able to be tailored to each practice's requirements.
The SRS healthcare IT ecosystem supports physicians in a variety of specialties, including orthopedics, ophthalmology, dermatology, ENT and more.
SRS can be deployed on premise or as a cloud-based solution. The system features customizable tabs for physicians and can scale to suit the needs of any office.
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Interoperability dashboard -
ePrescribing -
ICD-10 -
Image MD -
Messaging
Supported Operating System(s):
Web browser (OS agnostic), Windows 8
7 Reviews of SRS EHR
William from Ocala ENT
Specialty: Otolaryngology (ENT)
August 2016
August 2016
Basic, simple, and efficient
Likes Best
Their customer support is excellent. The system itself is fairly basic, so we don't have a lot of trouble with it. When we need help, though, the customer service department is very quick to respond and helpful.
Likes Least
The only problem with this product is the lack of a physical exam interface. It is a bit clumsy to have to read through an old note to see progress from the previous visit. Most EHRs have a way to see these things presented visually, so they're readily available.
Recommendations
This is a good product. It's easy to use, easy to get the hang of, and straightforward. You will have to keep dictating your office visits (we use Dragon), but other than that, it's complete. It handles all of the government compliance things with ease.
Will from Ocala ENT
Specialty: Orthopedics / sports medicine
August 2016
August 2016
SRS Cloud EHR
Likes Best
The support is great. The interface is simple. The portal is VERY simple and, therefore, USABLE!
Likes Least
There is no way to record a physical exam or, more broadly, a complete office note, directly into the system. We still dictate and import Word files.
Recommendations
If you want a complete system that allows point and click, templating, etc, for office notes, this isn't the one for you. But if you're looking for everything else, it does the trick.
Shannon from New England Dermatology & Laser Center
Specialty: Dermatology
August 2015
August 2015
SRS - simple, reliable & easy to use
Likes Best
SRS is a very user friendly software. We have employees who are in their early 20's up to late 70's. This is a big gap in age and technologic skillsets. SRS puts all employees on an equal playing field.
SRS utilizes it's users suggestions to help form the next group of computer updates. Users are encouraged to email their ideas on how to streamline processes or requests for changes to the software. Quite often you will see those suggestions implemented in future upgrades.
SRS staff is very helpful and extremely knowledgeable. We have been members of SRS for quite a few years now. What impresses me the most is the continuity of SRS's staff. Seeing the same faces year after year at the User Summit (and becoming familiar with them) is very comforting. As a consumer, it tells me that it is a solid company who treats their staff well. Having continuity in the staff also allows them to know the complexities of certain offices. It helps to eliminate the "nice to meet you" conversation.
Likes Least
ICD-10 charge passage through seem to be an issue for our office. We will need to utilize a (large) paper superbill.
SRS doesn't have the capabilities to utilize scribes like other software offers.
The biggest disappointment we have faced this year is the delay in turn around time for support whenever we have entered a trouble ticket. This is something we had not experienced in the past. This seemed to be a common theme/conversation of many offices while at the User Summit last fall.
Recommendations
ask questions, don't assume, check references and whenever possible, go to an office that utilizes SRS (preferably an office within the same specialty). Seeing the software in action, seeing that it is user friendly and easy on the eyes whereas you are not feeling overwhelmed when looking at the screens is definitely a selling point.
Rose from Chatham Orthopaedic Associates
Specialty: Orthopedics / sports medicine
August 2015
August 2015
SRSsoft Review
Likes Best
Software is designed with high volume practices in mind and makes all of the MU requirements as easy as is possible. All of the SRS employees (no matter the level) are easy to talk to and very helpful.
Likes Least
The vendor has been going through some growing pains and support tickets have been taking longer to get a response. The product is good but the associated product (patient portal) is very weak.
Recommendations
Have multiple demonstrations, ask specific questions and contact practices using it.
Sarina from East Lansing Orthopedic Association, PC
Specialty: Orthopedics / sports medicine
March 2015
March 2015
SRS cares about their clients
Likes Best
SRS listens to their clients and they offer several different venues for us to give that feedback and advice. Not only do they listen, they react. SRS is a small enough company to effectively effect change, yet big enough that our practice's needs are met. Not many companies are interested in hearing how things are going for our practice like SRS is.
Likes Least
It would be nice if all of our bills from SRS came as quarterly, lumped sums with an explanation of what constitutes that lump sum instead of having different statements for each feature we are using (e.g. lab interface, patient portal, SRS tech support, etc.)
Recommendations
I strongly encourage you to understand your current workflow before starting to research other EMRs. What do you like about what you are doing now, what don't you like? What are you willing to change and what change will you not make? An EMR should cater to the physician and his practice. The physician should not have to cater to the EMR.
Andrew from Coastal Orthopedics
Specialty: Orthopedics / sports medicine
March 2015
March 2015
Exceptional software and service. - This company gets it!
Likes Best
My favorite part of this company is the fact that they're constantly working to figure out what our providers need and meeting those needs with great software that allows our providers to spend their time with our patients and not the software.
Likes Least
I wish the company was a little bigger and had the ability to respond a little faster to industry changes. Despite their size, they have consistently met our needs year after year and continue to deliver exceptional software. Their software and service consistently out performs their competitors who are several times their company size.
Recommendations
Do your homework and talk with users who's workflow is similar to yours. I think you'll find that SRS has a solution that will meet your needs and save your staff time.
Gary from Gary S. Reiter, M.D.
July 2015
July 2015
SRS Customer Service Makes SRSsoft a Frustrating EHR
Ease-of-use
Usability
Product Quality
Quality
Support
When Customer Service is really bad, it is difficult for Ease of Use and Overall to be much better.
I am an doctor in solo practice. SRSsoft EHR was advertised as a turnkey solution to implementing EHR and achieving meaningful use. Prior to implementing SRSsoft EHRt, I was given poor advice on how to do the initial set up. This has caused a need for repeated further modifications of the system costing $225/hour. Every time there is an upgrade, there is an additional charge of $5000 for training. If you don't pay, your other software problems are ignored. For example, SRS trainers had me program user logons and IDs that were specific to individual employees. When the employees turned over, it is $225/hour to change it. I have asked them to do this change for 6 over months and they are just getting around to it. Our new employees have to sign in under old employee names.
Getting them to help me is a constant daily struggle. They nickle and dime you to death. They do not respond to calls for help. They close out "work orders" before they are even started, so you have to constantly resubmit them. They return your calls when you tell them you are not going to be in the office.
Save yourself. Stay away from SRSsoft
