SRS Customer Service Makes SRSsoft a Frustrating EHR
When Customer Service is really bad, it is difficult for Ease of Use and Overall to be much better.
I am an doctor in solo practice. SRSsoft EHR was advertised as a turnkey solution to implementing EHR and achieving meaningful use. Prior to implementing SRSsoft EHRt, I was given poor advice on how to do the initial set up. This has caused a need for repeated further modifications of the system costing $225/hour. Every time there is an upgrade, there is an additional charge of $5000 for training. If you don't pay, your other software problems are ignored. For example, SRS trainers had me program user logons and IDs that were specific to individual employees. When the employees turned over, it is $225/hour to change it. I have asked them to do this change for 6 over months and they are just getting around to it. Our new employees have to sign in under old employee names.
Getting them to help me is a constant daily struggle. They nickle and dime you to death. They do not respond to calls for help. They close out "work orders" before they are even started, so you have to constantly resubmit them. They return your calls when you tell them you are not going to be in the office.
Save yourself. Stay away from SRSsoft