SRS cares about their clients

Pros

SRS listens to their clients and they offer several different venues for us to give that feedback and advice. Not only do they listen, they react. SRS is a small enough company to effectively effect change, yet big enough that our practice's needs are met. Not many companies are interested in hearing how things are going for our practice like SRS is.

Cons

It would be nice if all of our bills from SRS came as quarterly, lumped sums with an explanation of what constitutes that lump sum instead of having different statements for each feature we are using (e.g. lab interface, patient portal, SRS tech support, etc.)

SRS - simple, reliable & easy to use

Pros

SRS is a very user friendly software. We have employees who are in their early 20's up to late 70's. This is a big gap in age and technologic skillsets. SRS puts all employees on an equal playing field. SRS utilizes it's users suggestions to help form the next group of computer updates. Users are encouraged to email their ideas on how to streamline processes or requests for changes to the software. Quite often you will see those suggestions implemented in future upgrades. SRS staff is very helpful and extremely knowledgeable. We have been members of SRS for quite a few years now. What impresses me the most is the continuity of SRS's staff. Seeing the same faces year after year at the User Summit (and becoming familiar with them) is very comforting. As a consumer, it tells me that it is a solid company who treats their staff well. Having continuity in the staff also allows them to know the complexities of certain offices. It helps to eliminate the "nice to meet you" conversation.

Cons

ICD-10 charge passage through seem to be an issue for our office. We will need to utilize a (large) paper superbill. SRS doesn't have the capabilities to utilize scribes like other software offers. The biggest disappointment we have faced this year is the delay in turn around time for support whenever we have entered a trouble ticket. This is something we had not experienced in the past. This seemed to be a common theme/conversation of many offices while at the User Summit last fall.

SRS EHR

Overall my experience with SRS has been great, especially customer support when we have an issue they quickly resolve it.

Pros

I like the dashboard that shows all the current diagnosis, rx, and visits in one place.

Cons

I don't like how the scan place is very glitchy. It will kick you out or only scan partially.

Exceptional software and service. - This company gets it!

Pros

My favorite part of this company is the fact that they're constantly working to figure out what our providers need and meeting those needs with great software that allows our providers to spend their time with our patients and not the software.

Cons

I wish the company was a little bigger and had the ability to respond a little faster to industry changes. Despite their size, they have consistently met our needs year after year and continue to deliver exceptional software. Their software and service consistently out performs their competitors who are several times their company size.

Basic, simple, and efficient

Pros

Their customer support is excellent. The system itself is fairly basic, so we don't have a lot of trouble with it. When we need help, though, the customer service department is very quick to respond and helpful.

Cons

The only problem with this product is the lack of a physical exam interface. It is a bit clumsy to have to read through an old note to see progress from the previous visit. Most EHRs have a way to see these things presented visually, so they're readily available.

SRSsoft Review

Pros

Software is designed with high volume practices in mind and makes all of the MU requirements as easy as is possible. All of the SRS employees (no matter the level) are easy to talk to and very helpful.

Cons

The vendor has been going through some growing pains and support tickets have been taking longer to get a response. The product is good but the associated product (patient portal) is very weak.

SRS Cloud EHR

Pros

The support is great. The interface is simple. The portal is VERY simple and, therefore, USABLE!

Cons

There is no way to record a physical exam or, more broadly, a complete office note, directly into the system. We still dictate and import Word files.

SRS Customer Service Makes SRSsoft a Frustrating EHR

When Customer Service is really bad, it is difficult for Ease of Use and Overall to be much better. I am an doctor in solo practice. SRSsoft EHR was advertised as a turnkey solution to implementing EHR and achieving meaningful use. Prior to implementing SRSsoft EHRt, I was given poor advice on how to do the initial set up. This has caused a need for repeated further modifications of the system costing $225/hour. Every time there is an upgrade, there is an additional charge of $5000 for training. If you don't pay, your other software problems are ignored. For example, SRS trainers had me program user logons and IDs that were specific to individual employees. When the employees turned over, it is $225/hour to change it. I have asked them to do this change for 6 over months and they are just getting around to it. Our new employees have to sign in under old employee names. Getting them to help me is a constant daily struggle. They nickle and dime you to death. They do not respond to calls for help. They close out "work orders" before they are even started, so you have to constantly resubmit them. They return your calls when you tell them you are not going to be in the office. Save yourself. Stay away from SRSsoft