TRAKnet software


18 reviews(4.0/5)
18 reviews(4.0/5)

TRAKnet is an electronic medical records (EMR) solution built specifically for small podiatry practices. Users can choose between cloud-based and on-premise deployments. Key features include charting, billing, eligibility, coding and patient management.

TRAKnet’s EMR integrates billing, charting and scheduling within the solution. It is also able to automatically convert ICD-9 codes into ICD-10. Users can run a real-time comparison report on what codes they billed each month.

TRAKnet enables each user to customize their home screen to include important items for each specific role. The solution also includes a patient portal that allows patients to enter demographic and insurance information as well as request appointments and prescription refills.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

18 Reviews of TRAKnet

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  • Stephan from GFAS

    Specialty: Podiatry

    Number of employees: 2-10 employees

    July 2018

    Terrible experience especially when deciding to switch

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Do not recommend. Stay away

    Pros

    Did not like this product at all. I cannot recommend this software in any way. The software kept changing, but instead of getting better it go worse.

    Cons

    Everything. Then when we decided to switch they would not allow me to unlock my own database. Had to pay them a monthly fee to access my own data sitting on my own server. Considered suing them over it but it would have been too cumbersome.

    This review was submitted organically. No incentive was offered
    Review Source
  • KIM from Oregon Foot Care Centers

    June 2018

    Software is slow due to defaults. Reports are many but mostly useless.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Smart sheet ICD 10 code system works very well, is really the only reason I kept the program when ICD 10 came along, many others dropped it as too expensive and support issues were always an issue. Charting is done fairly well and not too burdensome.

    Cons

    Defaults slow the system instead of allowing you to choose the information pulled. Support does not respond, very poor. Could be a good program with different emphasis, works too much on MIPPS / MACRA etc when almost no one in podiatry is reporting. Gave 2 stars for value based on support and incorrect direction for profession.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • john from allegheny foot & ankle center

    March 2018

    Very easy to use, wish it could connect and integrate into larger systems.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer support, intuitive nature of the program. The program understands the needs of podiatric physicians and surgeons better than Epic.

    Cons

    No connectivity/integration into larger systems. When using Epic, history, labs and studies can be imported quickly into the note. With TRAKnet, all of it must be entered individually by the user. Once signed off, Epic notes upload into the system. TRAKnet stays in your office and must be sent by hand to referring and collaborating providers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from Tri-City Podiatry Group

    Number of employees: 2-10 employees

    March 2018

    Our practice has been using Traknet since Traknet 2.0 and it is the perfect EHR .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits Traknet offers our practice is the streamlined process of charting patients for our doctors which allows them to spend more time with our patients. Traknet aides the running of a private practice by allowing our staff to have a complete patient focus. The ability to take copays and track in-office spending is a great benefit for our practice as well that would otherwise be provided by different services.

    Pros

    Traknet makes scheduling patients easy and efficient. Our doctors also find dictating progress notes in Traknet results in very comprehensive and thorough notes. The ability to save scans within a patients chart allows for our office to have complete medical documents so that our patients will receive the most quality care. Traknet is user friendly and our front office staff as well as our medical assistants have been able to learn the software with ease.

    Cons

    The two cons with Traknet is that with the e-fax service is limited to one company that does not offer reasonable prices and e-prescribing is quite difficult.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Richard from Richard Rees, D.P.M., P.A.

    Number of employees: 1 employee

    March 2018

    I've enjoyed using TrakNet in my practice. It's functionality fit my needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I enjoyed the straight forward charting and billing.

    Pros

    Podiatry specific, customization available with my practice. Usually, the support staff answer the phone quickly, and are able to answer any question quickly.

    Cons

    The updates are sporadic and infrequent. Some features should be included in the usage fees, but are "added on" expenses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeffrey from KCIP

    March 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Podiatry specific and easy to create templates and import export data and works well in a busy multi physician practice.

    Cons

    Cloud version is challenging and the switch from server based system was less than efficient or pleasant but did mostly get resolved

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sandra from Cheraw Foot Center

    Number of employees: 2-10 employees

    February 2018

    TRAKnet is very user friendly. The support is top notch, owned by podiatrist; keeping it up to date

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes scheduling, billing and doing clinical work effortlessly.

    Pros

    Windows based, easy to use. The support team is GREAT! Clerical & clinical staff can work continuously. Current, up to date with all Medicare requirements. Great webinars for learning the system. Webinars that also keep us informed of future changes. Support team is eager and willing to help with any questions. ALWAYS available. Best podiatry software we have ever used. - On the billing side: it's so easy to use. Claims submission is a breeze.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • April from Destin Podiatry

    Number of employees: 2-10 employees

    February 2018

    Traknet is a wonderful system for podiatrists. I love the smooth user interface and extra features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Traknet is always looking to implement new, helpful features into their software. I don't have to worry about correctly reporting insurance requirements and billing is a breeze. The customer service is great! I'm always able to resolve any issue in a prompt manner. It's so easy to manage the daily schedule. The referrals section makes sending consultation notes an stress-free task.

    Cons

    Sometimes the software updates don't apply correctly. I've had to uninstall / reinstall the program a few times in the last 6 months. The monthly price is a little steep. Especially if we wanted to use the cloud option. I wish that when we put in the MIPS questions on the note that the correct code would populate in the invoice. That would be a big time saver!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Karen from Footprint Podiatry PLLC

    Number of employees: 2-10 employees

    February 2018

    prior notification of updates or system crash would like to be notified prior via email

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The simplicity of the program makes it easy to use . And has step by step guide for a particular situation that you may encounter

    Cons

    That it does not have the capability to download remits on excel also I am visually impaired and would like the font a little bigger it well help me with getting through the fields quicker;.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: TRAKnet, Nemo Health

    March 2018

    Karen, When our product has a new release, we send an email to all users. It sounds like you may not be getting those notifications. We are going to be sure you are on the list and reach out to you to ensure you are satisfied. Thank you for your review and your on-going support as a TRAKnet user!

  • Sheri from Richard M. Allen, DPM

    February 2018

    It is a very user friendly program. Customer Service has helped me in a timely manner.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is podiatric specific which makes it easier to use. The webinars provided are helpful in learning how to use it. Able to get help with questions quickly and efficiently.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gabriel from Mid Florida Foot, Ankle & Vein Clinic

    February 2018

    I've evaluated all software available for podiatry. Traknet is the most comprehensive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We used to do our own billing. RCM, a branch of NEMO Health now does it for us. They're experts! Don't waste your time trying to do it in-house. We now have a team of billers working my account. We could never do that before. They've got it covered.

    Cons

    I believe the software is the best complete product on the market for podiatry practice management. They are always innovating to make it better and they listen to their customers.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Sharon from Sharon I. Monter, DPM LLC

    January 2018

    Customer service is timely and the program is easy to use. Podiatrists should only be using TRAKnet.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and understand. It is designed with the podiatrist in mind and helps make my job easier.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Ahmad from Farah Podiatry Associates

    January 2018

    All EMR pose problems for practcioners bu TrakNet makes it easier with their support team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of customization and the technical support team. Integration of practice management and continued development. Instead of saying no they do what they can with the limitations we may have.

    Cons

    Fax portal need more development. Wish you could resend ERx and print off a secondary copy. I would like a patient picture up whenever you have a note opened

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Jeffrey from J Frederick, DPM PC

    Number of employees: 2-10 employees

    January 2018

    Great software at a great price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy to use, contains billing and notes There is nothing negative about the software, I like the price, the easy to navigate screens and the ability to write electronic Rx

    Pros

    Software is easy to use, with both billing and charting along with practice management reports. Very easy to learn. Fantastic customer support.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Jay from Podiatry

    Number of employees: 1 employee

    January 2018

    Software is great for Podiatry

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, easy to learn, has billing and charting together, great customer support they really care about customers

    Cons

    I haven't had anything negative related to the software. Other than we are required to use electronic software in our practices

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Alan from Central Jersey Foot and Ankle Care, PC

    January 2018

    Easy to use! Podiatry specific. Company run by podiatrist who know what podiatrist need!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Practice management consulting, along with the ability to outsource my billing to NEMO Health. They also have an e-commerce company built in.

    Pros

    Podiatry specific! Easy to use. Easy to customize. Has pre-built templates. Software is always being updated

    Cons

    Like all EHR software, it sometimes takes away from interacting with the patient, but does allow me to quickly review information needed for patient treatment

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Todd from CT Podiatry Associates

    Specialty: Podiatry

    Number of employees: 2-10 employees

    January 2018

    Have used this system from its inception of 3.0 for 4 years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have used this system extensively for 5 years and am very ready to switch to a more modern efficient system very soon.

    Cons

    Lots of cons here. I don’t like that I often lose progress notes when more than one user is in a note at the same time or if you, by mistake open the same note twice you will always lose the saved note. Don’t like that the patient portal is suboptimal. Don’t like that template access and configuration is archaic and takes too many steps to configure. Don’t like that you cannot insert graphic material within the progress note . Prescription writer is not user friends is hard to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Leah from THERAPY & WELLNESS

    Number of employees: 11-50 employees

    July 2017

    I have used Traknet with several of my accounts and found that it was basic.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It allowed me to access and update patient info. for billing and charting purposes.

    Pros

    It is basic and does not have to much going on, so it does not overwhelm the user. I have used more complex software but if your practice does not require a lot, then Traknet would be fine.

    Cons

    It is limited as far as functions, but then again it is podiatry specific. Some of the functions could be updated.

    Review Source: Capterra
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