GoToAssist Software


 

GoToAssist by Citrix is a comprehensive cloud-based remote support, service desk and mobile device support solution. It’s designed to intelligently route service requests and automatically prioritize them based on the service department’s own parameters.

GoToAssist includes a comprehensive ticketing and incident management system that minimizes repetitive form filling. It allows for the creation of custom task macros, which can automate many commonly repeated tasks. Agents and customers can add formatting to service requests and attach supplemental documents to help clarify the request. This system also features an intelligent incident management system that’s able to detect recurring issues and suggest the best ways to address them.

GoToAssist includes a full-featured knowledge management center. In addition to making the information service desk operators need to close tickets close at hand, it can also be used as the core of a customer-facing self-service resource channel.

 

GoToAssist - Remote support
 
  • GoToAssist - Remote support
    Remote support
  • GoToAssist - Live support
    Live support
  • GoToAssist - Support
    Support
  • GoToAssist - Invite customer
    Invite customer
  • GoToAssist - Organize machines
    Organize machines
  • GoToAssist - Inventory
    Inventory
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

3 Reviews of GoToAssist

Showing 1-3 of 3

 

from Codding Consulting
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

GoToAssist

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Likes Best

Easy to use and easy to connect to friends I help with their issues. I have a few older folk who own computers but aren't too savvy and it is easy to get them to download the file and run the GoToAssist setup.

Likes Least

Need to be able to get it consistently on a need to use basis, I don't charge a lot of the people and a subscription is daunting. I don't seem to be able to pay a one-time fee anymore.

Recommendations

None, I have never used any other applications for remote connection.

 

from ARHD
Specialty: Software / IT
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

fantastic remote software

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N/A

Likes Best

easy to use, easy to deploy onto end user machines who don't already have the software. relatively easy to learn and explain to end users.

Likes Least

doesn't quite have the features or power of bomgar client, and bomgar is a bit easier to get connected to end user machines

Recommendations

check everything out, pcanywhere, go to assist, bomgar, kaseya - most have similar features but it comes down to ease of deployment in the environment if it's on managed services machines kaseya or bomgar are your choice, and if it's on random on non managed machines then bomgar and gotoassist may be your preferred remote assistance software.

 

from Eco-IT Networking, Inc.
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

GoToAssist convenient for connecting to users, and servers.

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Functionality

Product Quality

Customer Support

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Functionality
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Product Quality
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Support
Likes Best

I've used this product working at many companies. It's a quick time-saving way to connect to customers computers and resolve issues quickly. You can have a list of customers if you need to reconnect or use only a one-time connection with no saved option to reconnect. I can take care of more issues using this tool than any other remote connection tool.

I like the one time use of the product or saving connections to use in the future.

Likes Least

Pricing is what I like least about GoToAssist. That is the only thing I like least about this product. Everything else about this product works great and I've never had problems or confusion from customers connecting to the product.

Recommendations

Weigh the cost of the product versus benefit to customers and volume of calls. As you always want to keep your cost low. Although this is a great product, cost can be high. Really try to work out a good deal with the vendor.

 
 
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