Cynergy CRM Software


 

Cynergy Software is one of the best Help Desk Software /CRM solutions on the market today for internal employee and external customer ticketing support that includes detailed ticketing, knowledge base, calendar, asset management, comprehensive reporting and rules based escalation engine notifications offered on a buy-it own it, or SaaS model. We specialize with small-mid sized support teams of 3-25 agents that may be serving thousands of end users which are unlimited and can easily submit tickets via email or end user portal with a tremendous amount of customization to meet the needs of the organization that needs to deploy something quickly within tight budgets. Cynergy has been used by organizations all over the world since 2002 and has thousands of end users submitting tickets and keeping track of data. We mold and shape our product around your business processes to insure a successful ROI of the deployment.

Key Differentiators:

  • Complete Email Ticketing System that notifies end users and help desk agents
  • End User Portal that includes user fields and historic data
  • Customizable CRM fields for detailed contact data
  • Searchable Knowledge Center that includes closed tickets
  • Rules Based Engine for auto-escalation
  • Asset management module for tracking inventory/assets
  • Project management module
  • Scheduling Calendar that exports to Outlook
  • Lots of Reports
  • Lead/Opportunity Management Module
 

Cynergy Software - Cynergy Dashboard
 
  • Cynergy Software - Cynergy Dashboard
    Cynergy Dashboard
  • Cynergy Software - Three Ways to Submit Tickets
    Three Ways to Submit Tickets
  • Cynergy Software - Available Modules
    Available Modules
  • Cynergy Software - Bar Chart From Reports
    Bar Chart From Reports
  • Cynergy Software - Featured Customers
    Featured Customers
  • Cynergy Software - End User Portal
    End User Portal
Supported Operating System(s):
Windows 7, Windows XP, Windows 2000

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