FrontRange Solution’s GoldMine contact management software is used by organizations of all sizes to manage the sales pipeline, optimize marketing programs and deliver superior levels of customer support.
Microsoft Outlook integration is one of our favorite GoldMine software features. Email integration allows you to track interactions with prospects directly from your email with no data input - an invaluable tool for sales and marketing teams who touch base with hundreds of contacts at once.
GoldMine database systems is available at several tiered levels, each uniquely developed to best fit your organization’s size and usage. The Enterprise edition provides robust sales, marketing and customer support tools built on the stable .NET framework. The Premium edition gets you up and running in no time and quickly pays for itself by enhancing your existing business processes.
More than 15,000 customers in more than 80 verticals and 45 countries rely on Front Range Solutions products and solutions to maximize client interactions and forge lasting relationships. The tool has proven results, including helping clients retain 50% more customers over a five-year period. Users have also reported closed deals rising as much as 16%.
FrontRange Goldmine offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement the system with marketing automation, customer service, web self-service, channel management, knowledge management and analytics.
Anthony from Anthony V. Ricci, CPA, Inc
Portfolio size: 11 to 20 users
It's very easy and adaptable for all users. You just need to be persistent.
It would meet my needs better with an integration with a DYMO label printer and a cloud platform.
It's very well-designed. But the company needs to spend more on advertising and marketing as well as app integration. It seems since front range took over, GoldMine lost its number 1 edge.
Remember tech support is just that. They offer technical support and not user support.
It's a great workgroup CRM. It's extremely user-friendly and functional. We have 13 user licenses and have used this product in our business for over 18 years every day and we love it.
It no longer supports a DYMO label printer and needs API integration with RightSignature.
Contact a GoldMine solutions partner and install it correctly. This product is extremely robust and runs on a SQL platform.
JIm from PPI EPOXY
Portfolio size: Single user
Goldmine single user requires Microsoft Express SQL installation. The installation is written for a systems administrator.
We spent a lot of money upfront and haven't been able to use it.
I can only rate the installation and lack of support. After several attempts, I purchased a new laptop and a new Microsoft Office pack, and I still could not get Goldmine to properly load.
I should have known when they sent me agreement that there were no refunds or support. The issues are probably simple if you're a systems administrator.
We were Goldmine users in the 90'S and had success with it. I can't say anything good about the new version. This has been the most frustrating attempt of install in 25 years. I am looking at other CRM software.
After purchase of a single user, there's no support, unless you agree to pay their hourly fee. The installation instructions are 86 pages written for Systems Administrators.
Unless you understand SQL Express and are a Systems administrator, do not purchase the single user.
Mark from Captivate Global
Portfolio size: 11 to 20 users
Comparing Goldmine to others, the layout is simple: one click, easy tabs and all data shown as required.
It was excellent in meeting our needs, and we would still be using it if they had a decent vendor in Australia
The quality was good. It was reliable. We did not have any difficulty with the product, just the poor vendor support.
The original vendor misrepresented the product to us. Having sacked this one for support, we had to choose another vendor for support whose office was 3000 km away. They appointed an employee of the sacked vendor to offer us support.
We used Goldmine for a decade. It is easy to use, simple, logical, and reliable.
The vendors selected to sell and install were terrible.
Given that all vendors are not made equal, check a lot of users in your geographical area as to the level of expertise, availability, and support. Then call another ten.
Terry from Plustar, Inc.
Portfolio size: 11 to 20 users
Easy to use solution, for everyone at the organization.
Goldmine lets us organize our contacts our way, by location.
They support the product with continued updates and bug fixes.
There really isn't any better customer support than what you get from Goldmine.
Customizable CRM solution, works for everybody at our company. Super support!
The e-mail client can sometimes be problematic, which renders HTML incorrectly.
The perfect CRM solution for small businesses everywhere.
Simon from NEHOC
Date: November 2013
I used ACT! for years until that became slow and clunky (e-mail was useless unless you used Outlook & even then that had linking problems), so I moved over to Goldmine, then upgraded to GMPE.
GM has constant upgrades where they resolve 15 issues and break another 10, so in my experience, they really never fix the thing properly. I'm always scared to update, as I simply don't know what they are going to tamper with and ruin. When I finally get used to new menu layouts or something, they change it again in the next 'update'. Really?
Now looking to move back, as FrontRange simply doesn't have much ongoing support for this product in terms of updates anymore. It's very old and outdated for a product that we use all day every day. There is no Office 2010 support even though it's a CRM program where we need to print letter.
The final straw was the demand for an annual fee of 5 users. I'm a single user; I'm not paying for four additional licenses for a product that's poorly supported, so I havn't upgraded since Version 220.127.116.11
So I'm trawling the web looking for alternatives and just thought I would give some advice from a GMPE user and why I'm looking to move away.
Keith from Stevens Water
Date: October 2013
My company has used Goldmine for many years. It is clunky and buggy. I would not recommend Goldmine.
The search engine takes a really long time to find a contact, and sometimes, you never find the contact. I often find the contact after I start entering it as new contact and am alerted of a duplicate. It is buggy. I tried to create a group of customers to track sales of a specific product, and it automatically populated the group with over 20,000 unrelated contacts, so I had to start all over.
And to top it all off, our tech support from our “Goldmine Partner” is quite costly, but we need it because it is crashes constantly.
Response: Paul, Anton Systems
Date: October 2013
Keith, we are sorry to read that you are dissatisfied. I notice that we don’t have any product issues associated with your account and that we haven’t heard from you in a while. We would be willing to learn more about your use and installation of Goldmine.
Shelley from PEACE Wealth Management
Date: February 2013
We are a financial planning firm with a staff of 9. GoldMine has been great for a number of things, namely: Keeping track of communication with clients, so our team can stay in the loop and we aren't calling clients multiple times by multiple team members. Forecasting and tracking business and prospects. Scheduling appointments, next actions, calls, etc. Managing workload balance by easily identifying how much work someone has using next actions, calls, appts, etc. Automating processes (e.g. appointment reminder emails and calls, birthday and anniversary greetings, client address changes, etc.). When activated, it schedules next actions for the different team members involved so steps aren't missed. Also, it's great for managing action items for clients' financial plans.
Customer support is helpful. GoldMine has a lot of capabilities, so training our team on everything has been a challenge, but as long as one or two of us understand it on a broader scope, everyday use is pretty simple to train staff on.
Mark from Retail Audio Marketing
Date: January 2013
We bought a 10 seat Goldmine licence in 2005 and was sold a licensed version by their authorised dealers in Australia.
Within weeks of the implementation and as soon as the ink on the cheque was dry, we were advised that we had bought a version that was no longer supported by Goldmine and that for a further $6,000 we could upgrade to the current version.
Goldmine HO was contacted and couldn't care less.
Having managed the system for several years - trying to recoup our investment - we ended up agreeing to pay the extra (now $8000) for the upgrade and a further $2000 a year for software upgrades and support.
We paid the first year and that is the last we ever heard from them until we refused to pay the second years software upgrade and support fee - then they said - oh, if you pay us we have some really great upgrades we developed a year ago.
Needless to say we are changing CRM systems
Mauro from Marathon Heater
Date: September 2011
We have distributors worldwide and 5,000+ contacts.
I think the directory is slow and emails and phone numbers get linked randomly to the wrong contacts.
The application crashes and it offers poor control over how we send out mass emails ( there's no way to send "X amount per X time interval"). It's expensive. The GUI is old. Training over the phone is a joke - their salesmen don't know the difference between a dedicated server and a cloud server.
Unfortunately, I have to say it is among the best when compared to other CRMs.
Carole Ann from Blosser & Sayfie
Date: June 2011
We started using GoldMine in 2007. As a small lobbyist organization, we use the filter and group settings in the contact fields to organize, simplify and optimize important correspondence.
Before GoldMine, we used the basic contact functions in Outlook, as well as Excel spreadsheets. GoldMine helps us keep the contact records updated in one sophisticated database so that we can reference different contact lists that have been created for various functions and events.
The implementation went smoothly. I have received many additional hours of training so that we can maximize our utilization of the product.
Anton Systems, specifically Irshad Mohammed, has been extremely responsive to all questions, updates, recommendations, tutorials, etc. that arise. Kara Schwab ensures that we receive fast, professional service so that we can get the most out of our GoldMine database.
I cannot imagine what our database might look like without their assistance.
Karen from North Little Rock Visitors Bureau
Date: June 2011
As an organization dedicated to providing pertinent information to our customers, the North Little Rock Convention & Visitors Bureau could not operate without GoldMine. This system allows us to manage the contact information and history of every single company and person with whom we work. We have so many records in the system that exist for multiple reasons and GoldMine is wonderful for keeping the data clean and up to date. GoldMine stops staff from entering the same record twice or deleting it accidentally. I, personally, have used GoldMine for almost twenty years and have never found any other program with its ease and ability to be exactly what I need it to be. This latest version of GoldMine is so intuitive and my staff absolutely loves it! The implementation of the upgrade was easy and the training was so well done.
I would highly recommend the Goldmine system to EVERYONE!
Paul from d2design
Date: June 2011
We've used GoldMine for almost 10 years now and could not be more pleased with the solution. It is by far the most important, critical, useful and profitable business tool our company possesses.
The user interface is super easy, which translates into quick training and also means that our team uses the technology and all of the rich features associated with it. Before GM we used ACT. Not only was it NOT powerful but the GUI was pretty clunky and we struggled to get team members to use it.
Customer Support at GoldMine is great. We recently upgraded from an old d-base version of GM to the new SQL 9.0 version and we never felt alone. The team at GM was right there with us and walked us through the conversion. As expected there were issues along the way. But the issues we encountered weren't mine to contend with by myself. The GM team made my issues their issues and worked quickly to resolve each of them.
There is no better out of the box CRM solution on the market for the money. You can pay a lot more with the promises of more power but you would only be wasting your money.
Joey from Manatee Bay, LLC
Date: June 2011
Our company specializes in spirit wear merchandise designed for high schools, colleges, destinations and events. We have an extensive customer database that we needed to keep organized and also have the ability to cross-reference our customers with local schools and organizations (ie. names, mascots, school colors, etc.). With GoldMine we're able to achieve all of the above and more, like keeping an employee calendar available, sending out marketing pieces and running reports by territory.
When we initially began using GoldMine 8 years ago we were a smaller company. When we grew and it came time to upgrade our servers, the transition was seamless. Whether setting up for the first time or migrating to a new system, GM just works. For the most part we're able to run everything ourselves but there are times when we need support. Support has always been extremely helpful and thorough. They don't just log in and fix your problem, they explain what they're doing and how to fix it with you right there.
GoldMine is the best thing to happen to our company since our customers.