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GoldMine CRM Software by Frontrange Solutions
|7 Reviews (3.9/5)|
FrontRange Solution’s GoldMine contact management software is used by organizations of all sizes to manage the sales pipeline, optimize marketing programs and deliver superior levels of customer support.
Microsoft Outlook integration is one of our favorite GoldMine software features. Email integration allows you to track interactions with prospects directly from your email with no data input - an invaluable tool for sales and marketing teams who touch base with hundreds of contacts at once.
GoldMine database systems is available at several tiered levels, each uniquely developed to best fit your organization’s size and usage. The Enterprise edition provides robust sales, marketing and customer support tools built on the stable .NET framework. The Premium edition gets you up and running in no time and quickly pays for itself by enhancing your existing business processes.
More than 15,000 customers in more than 80 verticals and 45 countries rely on Front Range Solutions products and solutions to maximize client interactions and forge lasting relationships. The tool has proven results, including helping clients retain 50% more customers over a five-year period. Users have also reported closed deals rising as much as 16%.
FrontRange Goldmine offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement the system with marketing automation, customer service, web self-service, channel management, knowledge management and analytics.
7 Reviews of GoldMine CRM
Customer support is helpful. GoldMine has a lot of capabilities, so training our team on everything has been a challenge, but as long as one or two of us understand it on a broader scope, everyday use is pretty simple to train staff on.
Within weeks of the implementation and as soon as the ink on the cheque was dry, we were advised that we had bought a version that was no longer supported by Goldmine and that for a further $6,000 we could upgrade to the current version.
Goldmine HO was contacted and couldn't care less.
Having managed the system for several years - trying to recoup our investment - we ended up agreeing to pay the extra (now $8000) for the upgrade and a further $2000 a year for software upgrades and support.
We paid the first year and that is the last we ever heard from them until we refused to pay the second years software upgrade and support fee - then they said - oh, if you pay us we have some really great upgrades we developed a year ago.
Needless to say we are changing CRM systems
I think the directory is slow and emails and phone numbers get linked randomly to the wrong contacts.
The application crashes and it offers poor control over how we send out mass emails ( there's no way to send "X amount per X time interval"). It's expensive. The GUI is old. Training over the phone is a joke - their salesmen don't know the difference between a dedicated server and a cloud server.
Unfortunately, I have to say it is among the best when compared to other CRMs.
Before GoldMine, we used the basic contact functions in Outlook, as well as Excel spreadsheets. GoldMine helps us keep the contact records updated in one sophisticated database so that we can reference different contact lists that have been created for various functions and events.
The implementation went smoothly. I have received many additional hours of training so that we can maximize our utilization of the product.
Anton Systems, specifically Irshad Mohammed, has been extremely responsive to all questions, updates, recommendations, tutorials, etc. that arise. Kara Schwab ensures that we receive fast, professional service so that we can get the most out of our GoldMine database.
I cannot imagine what our database might look like without their assistance.
I would highly recommend the Goldmine system to EVERYONE!
The user interface is super easy, which translates into quick training and also means that our team uses the technology and all of the rich features associated with it. Before GM we used ACT. Not only was it NOT powerful but the GUI was pretty clunky and we struggled to get team members to use it.
Customer Support at GoldMine is great. We recently upgraded from an old d-base version of GM to the new SQL 9.0 version and we never felt alone. The team at GM was right there with us and walked us through the conversion. As expected there were issues along the way. But the issues we encountered weren't mine to contend with by myself. The GM team made my issues their issues and worked quickly to resolve each of them.
There is no better out of the box CRM solution on the market for the money. You can pay a lot more with the promises of more power but you would only be wasting your money.
When we initially began using GoldMine 8 years ago we were a smaller company. When we grew and it came time to upgrade our servers, the transition was seamless. Whether setting up for the first time or migrating to a new system, GM just works. For the most part we're able to run everything ourselves but there are times when we need support. Support has always been extremely helpful and thorough. They don't just log in and fix your problem, they explain what they're doing and how to fix it with you right there.
GoldMine is the best thing to happen to our company since our customers.
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