GoldMine Software


 

FrontRange Solution’s GoldMine contact management software is used by organizations of all sizes to manage the sales pipeline, optimize marketing programs and deliver superior levels of customer support.

Email integration with Microsoft Outlook allows you to track interactions with prospects directly from your email with no data input.

GoldMine database systems is available at several tiered levels, each uniquely developed to fit your organization’s size and usage. The Enterprise edition provides sales, marketing and customer support tools built on the stable .NET framework. More than 15,000 customers in more than 80 verticals and 45 countries use Front Range Solutions products and solutions.

FrontRange Goldmine offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement the system with marketing automation, customer service, web self-service, channel management, knowledge management and analytics.

 

GoldMine - GoldMine Enterprise Edition - Lead Management
 
  • GoldMine - GoldMine Enterprise Edition - Lead Management
    GoldMine Enterprise Edition - Lead Management
  • GoldMine - GoldMine Enterprise Edition - Relationship Management
    GoldMine Enterprise Edition - Relationship Management
  • GoldMine - Main Contact Screen
    Main Contact Screen
  • GoldMine - Management Dasboard
    Management Dasboard
  • GoldMine - Outlook Integration
    Outlook Integration
  • GoldMine - Real time Forecast Dashboard
    Real time Forecast Dashboard
Supported Operating System(s):
Windows XP, Windows Vista, Windows 7, Windows 2000, Mac OS

17 Reviews of GoldMine

Showing 1-17 of 17

 

from Ultimate Software
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Getting the most for money with a CRM system.

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N/A

Likes Best

The software is a good resource for the price. It's less expensive than some others and has some basic expansion capability.

Likes Least

The product has some operating system limitations and can be difficult to use if you're new to CRM systems.

Recommendations

Be conscious of your user base before making a final decision. Ease of use can mean less training costs, while product limitations can generate more cost.

 

from EMC
Specialty: Accounting
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

An affordable software

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Likes Best

The price of this software is affordable compared to other software. Normally, it's 2/3 the price of others. Also with limited money spent on CRM software, work can be done by GoldMine very well.

Likes Least

So far so good. I like this software very much. The only disadvantage is that this software only runs on Windows. I am a Mac user, so that I need to have a virtual machine for this software.

Recommendations

First of all, I suggest people should check performance-price ratio. With limited money, this software is the best.

 

from Strategis
Specialty: Advertising
Size of portfolio: Single user Portfolio size: Single user

Utilizing Goldmine as my CRM System.

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Functionality

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Ease-of-use
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Likes Best

Goldmine is an extensive tool and has many valuable features.

Likes Least

Although Goldmine has very valuable features, it is very difficult to learn to use and does not have the ease of use that other CRM systems boast. It is somewhat convoluted, and it is hard to best utilize the features the software does offer. Additionally, it is not on the cloud, and cannot be accessed from wherever you need to access it.

Recommendations

I would thoroughly look into what other CRM Systems have to offer and how their software works. I would definitely look for easier usability, less of a learning curve for being able to utilize the features, and a CRM System that is on the cloud that you can access remotely.

 

from Scality
Specialty: Software / IT
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Goldyours goldmine

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Likes Best

The price point for this system, from what I hear, is very reasonable.

Likes Least

Theres a lot lacking when you are using the system. There aren't enough integrations with other systems.

Recommendations

If you can afford it, get SFDC. It is more expensive, yes, but it does everything you need it to.

 

from Anthony V. Ricci, CPA, Inc
Specialty: Accounting
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Goldmine user 18 years

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Likes Best

It's a great workgroup CRM. It's extremely user-friendly and functional. We have 13 user licenses and have used this product in our business for over 18 years every day and we love it.

Likes Least

It no longer supports a DYMO label printer and needs API integration with RightSignature.

Recommendations

Contact a GoldMine solutions partner and install it correctly. This product is extremely robust and runs on a SQL platform.

 

from PPI EPOXY
Specialty: Construction
Size of portfolio: Single user Portfolio size: Single user

No refunds or support from Goldmine after purchase

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Likes Best

We were Goldmine users in the 90'S and had success with it. I can't say anything good about the new version. This has been the most frustrating attempt of install in 25 years. I am looking at other CRM software.

Likes Least

After purchase of a single user, there's no support, unless you agree to pay their hourly fee. The installation instructions are 86 pages written for Systems Administrators.

Recommendations

Unless you understand SQL Express and are a Systems administrator, do not purchase the single user.

 

from Captivate Global
Specialty: Media
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Good Product - Poor Vendors

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Likes Best

We used Goldmine for a decade. It is easy to use, simple, logical, and reliable.

Likes Least

The vendors selected to sell and install were terrible.

Recommendations

Given that all vendors are not made equal, check a lot of users in your geographical area as to the level of expertise, availability, and support. Then call another ten.

 

from Plustar, Inc.
Specialty: Distribution
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

The Greatness of Goldmine

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Customer Support

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Likes Best

Customizable CRM solution, works for everybody at our company. Super support!

Likes Least

The e-mail client can sometimes be problematic, which renders HTML incorrectly.

Recommendations

The perfect CRM solution for small businesses everywhere.

 

from NEHOC

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I used ACT! for years until that became slow and clunky (e-mail was useless unless you used Outlook & even then that had linking problems), so I moved over to Goldmine, then upgraded to GMPE.

GM has constant upgrades where they resolve 15 issues and break another 10, so in my experience, they really never fix the thing properly. I'm always scared to update, as I simply don't know what they are going to tamper with and ruin. When I finally get used to new menu layouts or something, they change it again in the next 'update'. Really?

Now looking to move back, as FrontRange simply doesn't have much ongoing support for this product in terms of updates anymore. It's very old and outdated for a product that we use all day every day. There is no Office 2010 support even though it's a CRM program where we need to print letter.

The final straw was the demand for an annual fee of 5 users. I'm a single user; I'm not paying for four additional licenses for a product that's poorly supported, so I havn't upgraded since Version 9.2.0.59

So I'm trawling the web looking for alternatives and just thought I would give some advice from a GMPE user and why I'm looking to move away.

 

from Stevens Water

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My company has used Goldmine for many years. It is clunky and buggy. I would not recommend Goldmine.

The search engine takes a really long time to find a contact, and sometimes, you never find the contact. I often find the contact after I start entering it as new contact and am alerted of a duplicate. It is buggy. I tried to create a group of customers to track sales of a specific product, and it automatically populated the group with over 20,000 unrelated contacts, so I had to start all over.

And to top it all off, our tech support from our “Goldmine Partner” is quite costly, but we need it because it is crashes constantly.

  Response: Paul, Anton Systems

Date: October 2013

October 2013

 

Keith, we are sorry to read that you are dissatisfied. I notice that we don’t have any product issues associated with your account and that we haven’t heard from you in a while. We would be willing to learn more about your use and installation of Goldmine.

 

from PEACE Wealth Management

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We are a financial planning firm with a staff of 9. GoldMine has been great for a number of things, namely: Keeping track of communication with clients, so our team can stay in the loop and we aren't calling clients multiple times by multiple team members. Forecasting and tracking business and prospects. Scheduling appointments, next actions, calls, etc. Managing workload balance by easily identifying how much work someone has using next actions, calls, appts, etc. Automating processes (e.g. appointment reminder emails and calls, birthday and anniversary greetings, client address changes, etc.). When activated, it schedules next actions for the different team members involved so steps aren't missed. Also, it's great for managing action items for clients' financial plans.

Customer support is helpful. GoldMine has a lot of capabilities, so training our team on everything has been a challenge, but as long as one or two of us understand it on a broader scope, everyday use is pretty simple to train staff on.

 

from Retail Audio Marketing

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We bought a 10 seat Goldmine licence in 2005 and was sold a licensed version by their authorised dealers in Australia.

Within weeks of the implementation and as soon as the ink on the cheque was dry, we were advised that we had bought a version that was no longer supported by Goldmine and that for a further $6,000 we could upgrade to the current version.

Goldmine HO was contacted and couldn't care less.

Having managed the system for several years - trying to recoup our investment - we ended up agreeing to pay the extra (now $8000) for the upgrade and a further $2000 a year for software upgrades and support.

We paid the first year and that is the last we ever heard from them until we refused to pay the second years software upgrade and support fee - then they said - oh, if you pay us we have some really great upgrades we developed a year ago.

Needless to say we are changing CRM systems

 

from Marathon Heater

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We have distributors worldwide and 5,000+ contacts.

I think the directory is slow and emails and phone numbers get linked randomly to the wrong contacts.

The application crashes and it offers poor control over how we send out mass emails ( there's no way to send "X amount per X time interval"). It's expensive. The GUI is old. Training over the phone is a joke - their salesmen don't know the difference between a dedicated server and a cloud server.

Unfortunately, I have to say it is among the best when compared to other CRMs.

 

from Blosser & Sayfie

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We started using GoldMine in 2007. As a small lobbyist organization, we use the filter and group settings in the contact fields to organize, simplify and optimize important correspondence.

Before GoldMine, we used the basic contact functions in Outlook, as well as Excel spreadsheets. GoldMine helps us keep the contact records updated in one sophisticated database so that we can reference different contact lists that have been created for various functions and events.

The implementation went smoothly. I have received many additional hours of training so that we can maximize our utilization of the product.

Anton Systems, specifically Irshad Mohammed, has been extremely responsive to all questions, updates, recommendations, tutorials, etc. that arise. Kara Schwab ensures that we receive fast, professional service so that we can get the most out of our GoldMine database.

I cannot imagine what our database might look like without their assistance.

 

from North Little Rock Visitors Bureau

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As an organization dedicated to providing pertinent information to our customers, the North Little Rock Convention & Visitors Bureau could not operate without GoldMine. This system allows us to manage the contact information and history of every single company and person with whom we work. We have so many records in the system that exist for multiple reasons and GoldMine is wonderful for keeping the data clean and up to date. GoldMine stops staff from entering the same record twice or deleting it accidentally. I, personally, have used GoldMine for almost twenty years and have never found any other program with its ease and ability to be exactly what I need it to be. This latest version of GoldMine is so intuitive and my staff absolutely loves it! The implementation of the upgrade was easy and the training was so well done.

I would highly recommend the Goldmine system to EVERYONE!

 

from d2design

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We've used GoldMine for almost 10 years now and could not be more pleased with the solution. It is by far the most important, critical, useful and profitable business tool our company possesses.

The user interface is super easy, which translates into quick training and also means that our team uses the technology and all of the rich features associated with it. Before GM we used ACT. Not only was it NOT powerful but the GUI was pretty clunky and we struggled to get team members to use it.

Customer Support at GoldMine is great. We recently upgraded from an old d-base version of GM to the new SQL 9.0 version and we never felt alone. The team at GM was right there with us and walked us through the conversion. As expected there were issues along the way. But the issues we encountered weren't mine to contend with by myself. The GM team made my issues their issues and worked quickly to resolve each of them.

There is no better out of the box CRM solution on the market for the money. You can pay a lot more with the promises of more power but you would only be wasting your money.

 

from Manatee Bay, LLC

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Our company specializes in spirit wear merchandise designed for high schools, colleges, destinations and events. We have an extensive customer database that we needed to keep organized and also have the ability to cross-reference our customers with local schools and organizations (ie. names, mascots, school colors, etc.). With GoldMine we're able to achieve all of the above and more, like keeping an employee calendar available, sending out marketing pieces and running reports by territory.

When we initially began using GoldMine 8 years ago we were a smaller company. When we grew and it came time to upgrade our servers, the transition was seamless. Whether setting up for the first time or migrating to a new system, GM just works. For the most part we're able to run everything ourselves but there are times when we need support. Support has always been extremely helpful and thorough. They don't just log in and fix your problem, they explain what they're doing and how to fix it with you right there.

GoldMine is the best thing to happen to our company since our customers.

 
 
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